Costa Coffee in Leeds

Well presented and clean. Great service. Best thing is it's open at 08:30 on a sunday morning when most places don't open till 10

This Costa has vastly improved since I was last here a couple of years ago. The shop was a lot cleaner, the young lady who served me was pleasant and efficient, the Flat white was as near perfection that you will ever get. My toasted tea cake was so fresh and done just how I like it. I would say that if this is the normal standard here it must be one of the best Costa cafe I have been in for a while.

Convenient Costa at the far corner of Crown Point Retail Park. Friendly service, although when you have a drink voucher on your app, the staff won't flag it in for you. The onus is on you to ask or add it when you scan it.

Everything from entering to leaving was exceptionally high standard. The cleanliness and ease of manoeuvring had me as I sometimes need a wheelchair. Ease of access and the staff are always friendly and helpful. No matter how busy they are they are always willing to go that extra mile for you. The food is outstandingly delicious and the coffee is a liquid cashmere hug on the inside of your throat. Never been disappointed with any of the service or facilities provided

Very nice places staff very friendly and helpful

Clean, friendly staff, got a bacon bap and hot chocolate both were very nice.

Walking in through the door u have to fight through the people SMOKING ! Disgusting that Costa put ASHTRAYS ON THE TABLES

It is ok but the dishes are dirty and floor is unclean but food is nice

We found Costa to be a very child friendly and welcoming venue. The food and drinks are good quality and this is definitely one of the best cafes in the area. My son loved it

Lovely place to visit, prices reasonable and the service is fantastic. Good range of coffee's and treats too.

I had a lovely coffee. Thank you very much.

I am not the biggest supporter of Costa, but my friends are so I am visiting from time to time. Low quality processed sweets and highly priced so-called “coffee”-products.

rude staff (served by kian) unfriendly and impatient, toilets also out of service

I called in due to a screaming, hungry baby. Abbie couldn't have been more helpful in settling us in so I could feed my baby and have a coffee to de-stress 😂. Great service.

Visited today Sat 13th January’24 whilst shopping at Crown Point - originally we were planning on ordering a toastie but after watching the female member of staff untie her hair , then tie it up again more than once whilst behind the counter, then if she didn’t mess with her phone before proceeding to make toasties without washing her hands, Erm! No thanks! Think we’ll give the food a miss. Food Hygiene Certificate probably needs renewing and that’s just BASIC stuff!!!

Good coffee and snacks and very good service

Highly recommend, super friendly staff & great food and drink 😁

I've never had a complaint in here. Atmosphere was 5 out of 5 for the chilled vibe when you just want to sit and enjoy a coffee in peace. Staff are great, friendly, attentive and efficient

Good coffee at this shopping centre

Got a cracking deal with 40% off food via the app, can't recommend the salted caramel frappe enough 🤤

Visited site second time in a week and the AC is still not sorted. It’s absolutely boiling inside and the staff were visibly sweating but still so professional. Management should be proud of such lovely staff that are still working under horrible conditions and at least provide them with fans whilst the AC is out of order.

Went first thing and was nice and peaceful and relaxing, excellent service

Lovely coffee and cake, with my friend

Clean place. Nice staff. Nothing old for to good to go". Parking on site. WiFi works. All good.

Here at 10:15 on a Friday and its still closed

Not the cleanest every been in, chair dirty. Slow service Not much to chose from

its a costa what more can i say apart from the service was great and the drinks were very nice

Sempre que vou a leeds frequento o costa. Adoro

Lovely staff friendly, and happy. Nice atmosphere tad pricey but🤷‍♀️ clean and tidy considering foot fall...

Lovely customer service! You can tell the baristas love what they do!

Nice place nice staff toasties was the dogs balls

Came in recently whilst Christmas shopping we were served by Otto, really charming and hardworking young lad. Nice and clean environment and relaxing music. perfect stop whilst shopping in the mad rush!

Came for the coffee, stayed for the nap

Staff is very friendly and courteous

Quick service, drink could have been a bit hotter but still lovely on a cold wet day

Great to just relax with a coffee after shopping in any costa

Come to this costa quite often. Staff are very friendly and helpful. The only downside is the chairs could do with a good scrub as they are very dirty.

Costa. At crown point Leeds. Lovely little coffee shop great friendly staff. Clean and tidy.

Queue wasn't big, quick service with a smile. Thank you guys 😊

Love going in any Costa coffee, staff are always friendly, always good service and good food

The hot chocolate was just warm, wasn't a nice hot temperature. You have a seriously bad fly problem to, I've never seen so many fly's in winter. I don't know about the staff because someone else got the drinks. The table was dirty and wasn't cleaned. Wouldn't be coming back here anytime soon.

Love ❤️ this coffee shop it doesn't need anymore words

Dire. Both hot drinks served cold. Expensive mistake - never again

Been before and it was bad dirty and staff rude come in today and the shop is clean the manger served me and very polite he was can't say much about other staff but thank you to the new manger for all the improvement on Costa.

Couldn't fault the service one little bit and the atmosphere is relaxed and very friendly 👍🏻

Absolutely awesome staff , The food is great too . Bit pricey food wise . But you pay extra for good food . Love the place

Alittle busy, but staff friendly and good quick service.

I called in here with my daughter, I only ordered 2 drinks, however the order managed to get lost. The staff were miserable and the young man on the counter had a 'really couldn't careless' attitude. No apology for missing drinks, just a stressed young lady who was trying to catch up on drink orders, however customer service had a lot to be desired. The tables were filthy and when they were eventually cleared a wipe down with a clean cloth wouldn't have gone a miss!!

Hardly had any options available. (Most drinks out of stock). Coffee I had didn't taste as good as usual but everyones cold drinks were nice.

No staff so no proper cups no toast or sandwiches either! Felt really sorry for the 2 staff left to run the place ! You need to watch out thy re almost ready to open the new Starbucks on the same site !

Understaffed and untidy, didn't stay.

Very good service and the staff are friendly

Information says it opens at 7am but arrived at 8.30 to find it closed. Other people also stood outside wondering why it’s not open. Costa needs to change the times posted on the internet to avoid disappointing customers.

Friday 19th August Only five customers in the shop and no queue. Five members of staff behind the counter (only two doing anything) and most tables had empty cups and trays etc on them with no one cleaning any. My friend went to get her tray from the server and it was stuck to the sticky dirty work surface. We had to clean our own table and then were met by three flies buzzing around and landing on our drinks. I went to the counter and could see fly spray so asked if I could use it. I was refused but stated that I wasn’t prepared to sit surrounded by flies and they needed to do something. Eventually a girl came out and randomly sprayed the air and then the floor. It did get rid of the flies for a short time. The disabled toilet had yellow streaks down the back, the sink was filthy and the handrail looked like it hadn’t been cleaned in a long time. The other toilet was a bit better but I had to share it with a fly!! For the price you pay in Costa, this was disgusting. Sort out your cleanliness and hygiene Costa!!

Love this place, staff are really lovely and friendly. They deal really well when it's busy. Can get a bit of a right squeeze when it busy though, some of the tables and chair positioning isn't very forgiving for lots of people waiting

Been waiting outside for 30 minutes now and it still hasn’t opened. Stated it was open at 7am.

Wrong opening times! Rude staff. Had customers waiting outside after saying they would be open in 8 minutes. Times all wrong and staff had no customer service skills!

Crown Point Can someone please explain why one person is serving to a que of 10 people with an estimated wait of 20 minutes whilst paying top prices, where is the service. There were four other staff. How can you have one order/ payment zone. Ridiculous.

Usual fair for Costa, good service and plenty of food choices.

Generally a good Costa, the staff are friendly and the place is always being cleaned. It gets very busy but they do their best to clear the queue quickly. Not always seats if you wanted to sit in and minus 1 star because the cakes are often stale so I just avoid them.

Paper cups only and as with many similar cafes, the tables and chairs could be cleaned better. In common with all Costas, the staff are slow and disorganised. Instead of helping each other with long queues, each appears to have their specific job, which means that a lot of staff are simply standing, doing nothing, while queues grow larger and the staff member on the one till gets snowed under. This management style makes staff sluggish and unresponsive at times when they really need to put on a little extra speed to keep things ticking over. Instead, queues grow longer, tables don't get cleared in a timely fashion, customers can't find seats and the food on offer doesn't get replenished enough. Their other problem is an inability to listen to what their customers have asked for. They will ask if you want chocolate on your cappuccino, but when you say no, they'll put it on anyway. They also play the store music so loud it's like being in a disco. This is common with all Costas to some extent of other. The blame lies at the foot of the area managers. The coffee and the cakes are lovely. The service sucks.

Had a delicious mocha frappe. I was carrying my baby who needed feeding so instead of queuing for my drink, a staff member offered to bring it to me. Very kind of her as it was busy

I called whilst having a bit of a bad day. Cheered me right up as i got a free slice of cake for my birthday and i had enough 'beans' for a free drink which the barista kindly reminded me of. Clean, friendly atmosphere

I met my friend here that I hadn’t seen for over 3 years. The staff are great, quick service and very polite. I had a dizzy spell and felt really weird as I was leaving and Jade was absolutely brilliant, phoned an ambulance( that didn’t come out). She even got me a bag so I could be sick because I couldn’t stand upas the room was spinning, she offered to sit with me and get me a taxi when I was feeling a little better. She was so concerned and I’d like to apologise to her to start with and lastly to thank her and let her know I appreciate all the last she did. She is a credit to your company

Friendly helpful staff, clean area. Lovely food and Latte.

Staff are lovely, helped me out with managing with my baby. Lovely team in this store

A lovely coffee and cake and a Fabulously polite and enthusiastic barista.. a young lady with brightly coloured hair. You are a credit to Costa.... Made my day

So understaffed. The staff are lovely but the cafe always looks untidy and the queue is always large as there aren't enough people working. Also, the tables are usually not clean and they don't get wiped down as there aren't enough staff.

It's a Costa, it does what you'd expect. Bit of a godsend after being dragged around all the shops too!

Coffee in paper cups , dirty toilets , uncleared tables .

Nice place to stop quickly get breakfast or do shopping in the afternoon also

Staff noisy and unprofessional For the waitress to wipe coffee from edge of cup with her finger was discussing.

Lovely place and staff very helpful.

Patronising staff and have no clue how to make a coffee! Asked for a flat white, thanks, will enjoy my hot milk!!

Very poor customer service...Costa used to be a friendly place...Barista today too busy talking to her colleague to be bothered

The staff were super friendly, the coffee was served quickly and with a smile. When I asked an employee to clear a table, it was done immediately. Very happy with the service!

Best coffee place in the United Kingdom 🇬🇧

Great service. Friendly and helpful. Good product.

Freezing sat in there with door constantly open due to people waiting to be served. Nice coffee though, that's the two stars.

Excellent, meet up with old work colleague to put the world to write

Spacious with comfortable seating and nice decor.

Absolutely disgraceful all the tables were full of cups & plates & only served paper cups as all the proper cups were mucky not staffs fault as they were under staffed

It was busy & there were 2 staff serving as I approached the order point. Jade said "Do you want your usual americano" I said " I dont drink americaro, I drink latte". I order latte & toast. Damien disappeared as the manager appeared & she began making drinks, she was shouting down the customer line if drinks were takeaway, what milks etc. My drink & toast were placed on a tray but I couldn't get them from the counter due to drinks piling up everywhere. Eventually made it to the collection point, I asked the manager for knives, didn't hear her response (if there was one) so asked again.She snapped "shes getting them" & knives were duly dropped onto the tray. I asked for serviettes & she dumped them on the tray as well. I said to her "what has happened to the service in this store, it used to be so good" She didn't reply. I moaned to my sister who wonder why I'd been to long. Damien (who was clearing tables) came over to our table, bobbed down & began talking. I said I wasn't interested in anything he had to say as I was talking to my sister. He said "well I'm going to say to anyway" He said "I wouldn't tolerate staff being spoken to aggressively" I protested my innocence. He said I come in every week & always complain & if I complain again, I'd be refused service & told to leave. !!! I replied I have never complained, haven't complained today & don't come in every week & he must have mixed me up with someone else. He said "it is you cos because I recognised you" I said he was mistaken & to leave me alone. Of course I was upset & annoyed at being accused of something I hadn't done so wrote down some notes with the intention of complaining & took a foto of the toast (which was inedible) I could feel 3 pairs of eyes boring into me !!!! As we left, Damien came over & said "was everything ok" I look from him to the toast & said "what do you think !!" He smirked "have a good afternoon" The manager sarcastically shouted "bye" from the counter, I did not acknowledge her childish behaviour. Now.... I never spoke aggressively to anyone, Damien WASN'T even behind the counter (he was by the door clearing tables) so he couldn't have heard what was said anyway. He came over because he heard me moaning to my sister. I've been in that store 7 times in the last 5 month, the last time being 25th Sept. Jade CLEARLY mixed me up with someone else she thought was me, who drinks americarnos & is possibly the complainer. And finally>>> WHY would I continue to visit a store where I'm repeatedly getting poor customer service... I would simply find another store..

Very busy little Costa. Always busy and queues of varying length, depending on which Barista is in residence. Table clearing is a little slow, but cleaning is undertaken effectively and quickly after clearing. Its location, seemingly always in the breeze and automatic doors don't make it the most snug of coffee shops, but staff are always friendly, if a little overworked.

Busy. Made a Mocha wrong twice and staff were grumpy over it.

Coffee in the gingerbread late was none existence other than that ok

It was like watching a bad sitcom. They gave a lady who'd ordered porridge a fork to eat it with. Forgot to put our toast on. The fella behind the counter was constantly putting his hands though his hair and picking at his ears 🤮

Great coffee most of the time, pity the tables are almost always dirty and sticky.

Consistently dirty. Tables not cleaned as often as they should be. Staff are ok but service generally slow. Better off going to the Costa a few doors down in ASDA

Very unprofessional. Will not be visiting this place again

Only 2 staff on. One making coffee and other taking orders. VERY slow. Place very untidy.

Didn't serve in a proper cup. They only serve in a takeaway cup. Despite asking twice. Not friendly NOT environmentally friendly!

Stock always low, like nothing left all the time, staff rush you, gis ya money and get out. Stopped going, Pooh store it is

Love costa we go most day. Try to go to a different one each time but we do like the one in the White Rose near M&S .

It's ok, seems a high turnover of staff, some of which don't have the best customer service skills, don't always appear to value your custom, make you feel like a nuisance as it were

Horrible cup of coffee. As a regular at costa this branch was really dissapointing. Staff member rushed my vanilla latte while it was quiet. Coffee was undrinkable soo sweet. Had to throw away. Well dissapointed

1 of the worst service I ever experienced. I am not 1 of the person who leave comments or feedback usually. but couldnt resist to leave this comment. the lovely lady with ginger hair serve me today. thought becoz its busy maybe that's why they are bit hush. but while waiting for the coffee I saw she was serving more customer and realise that properly becoz of skin colour I have treat in a bad manner. hopefully wont be going there anymore!

Always great to go relax and have a drink

It was not good, hand sanatiser wasn't working told the lad at counter but he didn't do anything, it was like a cattle market with them shouting and laughing with friends over the counter, won't be going back,

Noisy, hand sanitizer not working. Staff not interested