Burger King in Newry and Mourne

Dirty tables, locked toilets..... 1 pleasant staff member, rest bunch of sour faces Should have went to McDonald's

it says that the working hours are until 11:00 p.m. and they were already closed at 5:00 p.m. on Saturday?!?

Bacons on my cheese friends couldn’t eat as I’m vegaterian and my onion rings also didn’t arrive

lots of food missing and no drinks

Didn’t get chips with 4 of the meals….

The bag was open and an item missing

I was in on the 15th of August and I had chicken nuggets and u had ate a few then I saw a chunk of raw chicken in it so I checked the others and they were all still pink and it made me so sick and I cannot believe the sent out raw chicken nuggets and my sister ate some all well it is not on

My order was missing the kids burger.

I wasn't in the it. I walked past it.

all dips ordered where not in my bag, only 90p worth but still I ordered them and payed for them I expect everything I order and pay for to be in my bag.

My order is cold and missing a drink

the delivery was wrong. burger which l ordered not included in meal. delivery boy unapologetic. said they do not check bags and told to contact just eat. terrible service

Very little chip portions. I only got 15 chips in total. This is supposed to be a medium fry.

took 2 hours to arrive food was cold

really nice food and the delivery guy was really nice and respected towards me thanks again.

The restaurant is closed at 11:20!!! Why write not true working hours?

Excellent delivery driver thank you

Typical burger king. Good food, great service and well mannered staff.

Once again AS USUAL, didn't even got my order, should have ordered from uber eats instead.

Staff extremely rude place needs a good clean

the fries were a little cold,apart from that everything was lovely. The driver was very pleasant and handled the food with care.

chips were cold and my drink was missing from my meal order.

Delivery late over 30 min, I did not mind that as i was busy but didnt like the tone delivery Driver spoke to me blaming me for her driving around trying to find the address, said she rang me few times but no missed calls on my phone, not nice when delivery driver is giving off to you. food was edible but not warm enough

nice and respectful driver,who did the delivery

Biggest amount of fries i ever got! Lol recommend

Shocking, food, staff, attitude a joke,will NEVER BE HERE AGAIN. UNBELIEVABLE 😡😡

Went in today for Burger king we got the 5.99 meal it was okay But the Place was hygienic and disgusting Coke Spelling Every were Nakins all over the floor left over food on Tables A very poor Service coming from Burger King

Camron I think how it's spelt was excellent server. Very polite and great attitude. Thank you, ya made my day

Hopeless, one cook standing outfront talking to her freind's instead of working, one cook (slow), on guy waiting to pit food on trays, one guy serving, sooooooooo slow, then he stops to wipe trays and not serve for 5 min while other guy watches. Finally got to order and sunday machine, the reason we went is broken, I gave up and walked out. Utterly hopeless. No one told them about fast food. 15 minutes wasted for nothing. Eat somewhere else

All in all is a good place to eat but need to update their times of opening. Arrived at 19:36 and it's closed. Said it was open till 11PM

Terrible staff. Got our order wrong, when I called in and told the worker what happened she mumbled something and hung up on me. I called again and they stopped picking up.

Clean Nice staff Order was quick Would go again. Maybe need to clean up toilet area a bit Water tap running constant in Today's Energy issues 🙃.

Very poor service, delivery orders given preference over counter orders, staff have an attitude problem, spoke to 2 of them who just ignored me as the delivery orders were more important than the large queue at the counter, I had to ask if anyone was taking orders. After having waited 10 min to order they took someone else's order 1st . The person taking my order was so disinterested no smile no would you like any extras just not interested in engagement with customers, food took ages too , tables floors & toilets were rotten dirty, no cleaning happening at this franchise very disappointing as food was not to bad & actually hot unlike most other Burger Ming I visit

Table was clean, floors and everything was clean, toilets was fine . One of the cleanest takeaway I ever was . ☢️ Food was not the tastiest (crispy chicken burger) and after the meat all day I feel sick!!!!!!!☢️

All good all good can’t complain 👌🏽

Good food and great customer service!!

The staff was lovely and friendly , wery fast service, got taken care of a lovely girl named Agne she was so sweet and were helpful also friendly, will definitely be coming back :)

Was a pleasant experience, that staff were friendly and the service was quick

Lovely staff and great food, will be coming back

No issues ordering. Food was prepared well and the staff were polite and served us quickly. Plant based options are always tasty and the chips were cooked well. Only drawback was that there was a strange, sick smell in the toilets.

Had a triple plant based bacon burger. Really, quick and friendly staff

Served fast, the place was clean and the food was hot. The manager was making sure every employee was doing their job properly, washing hands etc. 5 Stars from me!

The customer service was outstanding in my time in the store. The chicken royal was delicious. Thank you for welcoming me with a smile in the worker’s face.

arrogant and rude staff horrible customer service cold fries and onion rings like rubber the staff needs training in customer service skills zero stars

Food cold. Most tablets dirty some floor. Staff not friendly. Never came back

I do love the double whopper burger meal. However on my last visit I was disgusted how a member of staff treated a family sitting opposite us. The child missed the bin and made a little mess and instead of the lady staff member helping to clean it up actually started arguing with the family. Not very friendly. I'll post next photo of my meal. Bet it looks nothing like the menu on display 🤣 but it is a tasty burger 👍

Not very clean, tables dirty and toilet disgusting, staff are rude

Noone in the shop ask for a simple plain burger takeaway and can't even get that right. Smothered in mayonnaise and lettuce 🥬. Shocking even the chips were rotten 🤢safe to say I wouldn't be coming back 😅.

Absolutely rotten got double bacon cheeseburger and the bacon was frozen I have it back told them and watch them just stick it in a microwave!!! Dirty food won’t be back

Dirty place throughout. cleaned my own table toilet, a big mess... Staff looked fed up and disinterested...

Service was very slow, had to ask for our order, at least it was still warm, just about.... Place could do with a dam good clean, and a bit warmer

It’s a very bad staff there, not polite, very lazy and slowly. It’s was 3 people in the shop. We ordered food on the takeaway, the girl put it on the tray, then I said I was talking to the takeaway, she didn't put it in the bag, but I threw it all in the bag, they are forgot to put a cheese to the burger! I don't recommend! And I never come back! Very sadly…

Not kean on fast food but burger king has won my vote the last few times I was in McDonald's Banbridge the food was vile and cold we sent one back as it was all bun and one burger they did replace it but put me right off so if I have fast food it will be burger king

Food was disgusting. Customer service was worse

Stinking cold food, tried several times past Yr and just gets worse, frair tucks is 100 times better!!

The usual burger King but with great staff

Sadly, I have to echo what a lot of other customers have said: a dirty, messy restaurant where staff don't seem to care. First impressions as you walk in, is the floor is covered in litter, but clearly nobody ever sweeps it. A few tables covered in litter as well. About 20 minutes standing in the queue for your order to be prepared - staff shouts out your number so you have to stay close to the counter the full time. While I was waiting, a female customer kept going back and forth from the bathroom to the counter complaining about something, but the staff said they couldn't help. Staff looked bored/frustrated. Once order was ready, it was wrong - we didn't say anything and just ate. Burger was OK, fries were hard, and meh Our table was close to the bathroom, and the bathroom door was open so I could see how dirty it was: toilet paper everywhere on the floor. I had to go and close it so I wouldn't have to eat with that view. Family and I pretty shocked, decided to use the shopping centre toilets instead of that bathroom. After the same customer complained again, one from the staff went into toilet with a bunch of paper tissues... Overall a negative experience and a horrible image for such a big brand.

Burger King gets my business now and again. The XL double bacon & cheese burger was, extra large! Tasty with chips and a drink. One aspect is cleanliness .. a must for me in any eaterie.. While there was someone brushing the floor, beside us there was a receipt, a few chips and tomato sauce smeared on the window sill, looked like it had been there for a while..this does not give patrons confidence in food preparation.

What an absolute joke having a Burger King that you can't have a take away after 5pm.

Food and service good only problem no soap in the toilets.

Not very pleasant staff went tgere on friday1st with 2 kids no smiles at kids lots of talking going on wont be back.

I'll just let the photos explain themselves...

Excellent service and experience, food was lovely and the place was spotless!

Not open to 11pm closes at six and never have nuggets for kids. Staff couldn't give a toss.Awful place.

Tasty food. Lots of choice of burgers. Good value using the BK app. Fries don't keep warm for long. Lots of new staff lately but friendly.

It was good. Not the best but good.

The worst restaurant iv ever being too. At first the customer service was awful. The place was in a mess, rubbish and food all over the floor! Tables and chairs filthy! The food was cold. Very disappointed and shocked at this burger king especially with in being in a busy shopping center.

Always a good burger - of course - it's Burger King, but the exceptional customer care was what impressed me. Polite, patient and practical. Promptly and without complaint or comment a child's spilt drink was mopped up; noticing the immobility of an elderly couple, their tray was delivered to their table. Lovely staff.

Specifically asked for my double whopper to be plain . Nothing on it , not even sauces . Got home and what do you know ? Absolutely filled with sauces , salad, onions , gherkins , tomatoes. What’s even the point of having ears on your head if you’re not going to use them to listen to your customers and their requests ?

OK for a quick fast food place, nothing special unless your passionate about only Burgers.

Fast service,clean tables, still think burger king is a little on the expensive side compared to its competitors. In all good experience.

Everything tasted well. The reason I didn't give a 5 was because the floor was so dirty and the food wasn't really hot

Love the whopper but now very expensive. Also, order app does not work in ni!!! What's that about? McDonald's app has been working for years, even my local take away has a working app. Chips are awful. A bit like hot cardboard rectangles.

Found it very expensive and wasn't very nice burger was cold and service very slow.

Food was lovely and hot. Love Birger King..

Didn't ask for covid check details despite the signs on all the tables.

The place was cold they left all the doors open on a cold day

Took 15 minutes for the food to arrive as they forgot to make two burgers. Food was cold and tables were not cleaned, chewing gum on the cardboard display on the table. Wasn't enough staff all young no one seemed to be in charge. Very disappointed and disgusted..

Not enough staff, you end up having to clean your own table if you can even get one

Good value for money and friendly staff 👌

Decent fast food. Takes a little long and has reduced seating area at the moment.

Called here when shopping in Newry was quite busy abd looked very under staffed.. Tables were very dirty and place untidy

Have tried using the app for the deals really completed

Burger king is in Buttercrean great place to get a quick bit in a hurry

The food was Bland and dry and the service was Brutus Behind the Counter have no idea

Nice lunch, pleasant staff bright restaurant. Good value and service.

Food is always Disgusting and the Coffee is even worse don't know how this place is even open there should be an investigation in to how horrible the food is

Probably the worst experience in a fast food restaurant. Fast food that took 17mins, everything dumped into a bag. Burger inedible, 2 other tables had also bad experience. Not surprising when you have only kids running it. Also hygiene overall a major issue. Avoid

As the previous post stated FOOD WAS FREEZING ( well as the cheese just sat on top)as can be seen in the photo. My god how can this Worldwide chain get it so so WRONG. NEVER AGAIN!!!!!!

Not recommend have been in twice and they messed up the order each time that was today and yesterday I ordered a double whopper and only got a single one you can't ring the shop as there is no contact number how convenient 🙃

food was cheap and service was okay

How to ask them to a 3 times to get a pint

The food was cold and the chicken was pink and wasent cooked at all my friend got a plain cheese burger they put gerkins mayonnaise and more on it the chips were freezing and the food made most if us feel sick so if you could pls cook your food probably and a bit better it would be lovely thank you- :)

I love the chicken burger, it's a good place to have a break

Food beautiful the perfect place to go to highly recommend it

Very slow service again and chilly atmosphere, all the usual BK offerings available at this convenient location by the Shopping Centre side entrance.

Standing in a cue waiting to order for over 10 minutes. Some fella walked in was fourth in line and the boy behind the till shouted over to him did he want his normal order the other fella started to rhyme off a list of things he wanted. So much for customer service

Great food. Reasonable price. Use the app for good discounts.

Love Burger King, just wish there were more around Northern Ireland.

Any chance of getting tables cleaned here?