Based on 421 opinions finded in 1 websites
Based on 421 opinions finded in 1 websites
Opinions
Very very disappointed had the £26 2 course meal the chicken wings had no meat on them and could not be constituted as a meal!! We chose medallions in a garlic mushroom sauce. After a wait of 1/2hr the medallions arrived in a pepper sauce and the chips were obviously warmed up as most of them were dehydrated and inedible. Told the waitress who said we could change them but that would be another wait of 1/2hr we said no but please let the manager and the kitchen know that we were not happy which was totally ignored!!! Will not be going back any time soon.
Sharon K . 2024-07-01
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The best thing about restaurant was the service, nothing was too much trouble. Very friendly, efficient and professional. The food was also excellent and I loved going up and looking, choosing what to have, I think it really added to the whole experience. I even enjoyed watching the food come out to other tables. It felt quite theatrical and although noone in our party had the Oysters, the next table did and they looked spectacular. It was hard to choose as there were so many lovely things on menu, so I suppose Ill have to go back (happily...) and try some more...!!
Donna R . 2024-06-20
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My wife and I visited for an early evening meal, our first impression was the high standard of the refurbished premises and the warm welcome from the Martinez team. My wife had Salmon, which was cooked to perfection and I had one of my favourites Hake in batter, which did not disappoint, all accompanied by grilled asparagus and chips. We enjoyed an ice cold bottle of Marqués de Cáceres Blanco perfect with fish. It won't be long before we visit again and noticed it became very busy before we left with almost every table taken, always a good sign of a good restaurant!
Mrmrsbud . 2024-06-19
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We came for Father’s Day, this was booked on the back of the same family opening a wine shop in our area (Rumney). When googling we noticed they also had this restaurant, so thought it would be a nice idea to go somewhere different and try it out. We were greeted by a bustling restaurant with staff literally running everywhere. We were greeted and taken to our table which wasn’t ready, no explanation and the front of house just ran off and left us in a busy walk way… one member of staff nearly ran into me and I am 5 months pregnant. The whole experience put us on edge. We were seated by the very busy hot kitchen, which looked like this is where they wanted to seat all the tables with children. This did not make for a nice family meal, and added to the hectic over stimulated experience. It looked like tables full of adults were having a lovely time at the front of the restaurant 😂. It was that bad my husband had a panic attack and needed to go outside for a bit We weren’t explained how to order or anything about the boards above the food as you walk in. Staff were miserable and quite rude. We had to ask for the wine menu 3 times. We also had to ask for the children’s menu to be read off to us, as when we first asked the waitress said there wasn’t a hard copy and another waitress will be to take our order and tell us what the children can have. As a mum with a fussy eater you need to know what’s available as soon as you walk in lol. Food was ok, the child’s fish goujons and chips were lovely, my hake was mediocre at best. However my husbands steak was delicious. We ordered sides of chips, boiled potatoes, veg and cauliflower in batter. There were 4 potatoes in total, the veg was DRY and not nice. The cauliflower in batter was absolutely awful, to be clear we have eaten this plenty of times at the Madeira restaurant in Cardiff and it has never tasted as bad as this. I cut into it and there was yellow goo coming out, which I found was raw batter, so it was not cooked long enough. When I asked the waitress what it was she just said ‘ahh just looks like it should have been put in for a bit longer’ I had to ask her to take it away and she was shocked. We didn’t stay for a dessert, and our bill came to over £150. We love our food and happy to pay for nice food, this wasn’t nice. Maybe if we went on a not so busy day it would have been better. Mother’s Day was exactly the same atmosphere at El Puerto’s in Cardiff last year so we should have known better really. To conclude… we won’t be making the 45 minute trip from Cardiff to come again 😂. We would have got much better food and service in Cardiff
Emma D . 2024-06-17
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Simply great, amazing food a outstanding service. Diferent as you have to order in the counter, but why not if you have such a food exhibition. Quality product, a real Gem! Will be back, shame is a 3 hour drive from home
Iker B . 2024-06-08
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Could not have been happier xxx From start to finish the whole experience was wonderful. The staff were friendly and nothing was too much trouble. The food looked amazing and was delicious. It’s certainly a place I’m already looking forward to visiting again very soon.
Corrinne F . 2024-05-12
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Four of us booked up an early Sunday lunch last Sunday. Not disappointed at all. Great, friendly service & nice table near window as requested. We all had starters & 3 of us had beef & one veggie. Excellent choices & tasty veg & gravy! 3 had deserts too. The saying ‘you get what you pay for’ is apt here, we could have gone somewhere where Sunday lunch was £12.95, but at £25 for x 2 delicious courses, worth every Penny for the quality of produce! Would highly recommend
cariad6 . 2024-05-03
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It’s a nice restaurant. Went with higher than normal expectations as it’s one of ‘the’ restaurants to go to in Bridgend. I don’t understand the concept. It’s meant to be done dining but you have to queue up to order then select your salad from a bar. I find it odd and overpriced for that reason. The food however did taste nice and beautiful style restaurant with a lovely atmosphere. I just don’t understand the queuing up to order and elect food, the popularity of it as there’s much nicer places in the area. It’s overpriced and not fine dining
Lquinn29 . 2024-04-22
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Superb Sunday lunch at El Prado today. Set menu was perfect, beef was absolutely stunning. Really good atmosphere. Lovely staff too!
Gucci1970 . 2024-03-03
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Fantastic place, everything was perfect from the quality of the food served to the atmosphere. The food was absolutely sublime and staff couldn’t do enough for us. Martin and his team were just amazing! I honestly can’t recommend this place highly enough! Will definitely be making myself a frequent visitor.
Ross W . 2023-12-25
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Superb evening celebrating 🥳 with close friends last night. Had the Christmas menu for a change, excellent value for money. In fact was worth way more than £32 a head. Great atmosphere, great service and fabulous food as always. I have always had excellent food al El Prado, but now the team and the service given makes it my no one choice.
Gucci1970 . 2023-12-16
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We meet up with the family for the traditional Christmas get together and had been recommended El Prado. We were not disappointed. From entering the restaurant to leaving we received attentive service and a warm welcome, and acknowledgement of our departure. Myself and my partner had calamari and bajan fish cakes. Our mains were Rib eye steak with peppercorn sauce cooked exactly to my asking, the rock salt was filleted at our table which added to the dining ambience. We just about managed a desert! Rude not to! Which consisted of baileys cheesecake and chocolate brownie. We will return in the New Year as our family felt we received good value for money,and all aspects accommodated. Thank you Martyn and team you did yourself and us proud, all within a lovely setting and great Christmas atmosphere.
Louisenaughtydog . 2023-12-14
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We have eaten at El Prado 4 times this year, today was the 5th and the last. We booked the Sunday lunch for a party of 8. 4 of the party didn’t like any of the starters included in the 2 course Sunday lunch menu and asked if we could chose starters from the Alacarte menu. We were told this wasn’t an issue but that obviously we’d have to pay the extra cost for the starters but that they’d sort something. We were happy to pay the extra to have starters we wanted. Whilst waiting for our meal to come we were approached by a staff member and told that even though 4 of our party weren’t having the starter part of the 2 course Sunday lunch menu, we would still have to pay for them. I thought I’d misunderstood initially but it was clarified that we would have to pay for both the Alacarte starters we had ordered and also pay for the starters on the Sunday lunch menu that we didn’t order/eat. So we had to pay for 4 starters we didn’t order or eat. We were left shocked and disappointed. Beware even if you only want one course you will have to pay for 2. 😞
MrsF1973 . 2023-10-29
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Wouldn't go again. Steak was tough. Mentioned it to waitress but she wasnt really interested. Standard of food didnt reflect the price
lynda r . 2023-10-28
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Staff really friendly, food fresh, very delicious and arrived really quickly. Will definitely be returning again in the future!
Hannah R . 2023-10-27
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Did not book just turned up in a Sunday afternoon whilst passing , staff got us a table which was nice 👌nd quite Musial with walk ins seeking to be a thing of th past . Food was excellent and restaurant was very nice , Service was excellent and made us feel very welcome . Would recommend without hesitation
Lloyd F . 2023-10-16
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Superb seafood. Stopped here on the off chance pleasantly surprised. Casual ambiance and perfect food. Can’t wait to visit again. Manager was very accommodating in finding us a table.
sianmerchant . 2023-10-08
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I’ve been coming here for years, service, atmosphere and food is always outstanding! Last nights meal was again stunning! Thank you
Lowra J . 2023-09-24
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Excellent atmosphere, fantastic service and wonderful food! We attended on a busy Saturday night and couldn’t fault any part of our experience. The waiting staff are really warm and welcoming and cannot do enough for you. The quality of the food is outstanding and it was cooked beautifully. I have read a few negative reviews about el prado recently but my experience couldn’t be further from this. I would highly recommend a visit to el prado! We certainly will be going back!
Sian R . 2023-09-24
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We were celebrating our anniversary couldn’t have asked for a better afternoon food was amazing the fillet steak was outstanding overall great staff food and drink 🍹
lisa j . 2023-09-23
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This was a birthday treat for my daughter. I booked the table for the Saturday 16th A table for 3 for 19:15 pm. We had table 18 and the Resturant was extremely busy and this added to the atmosphere. The starter came in a respectable time and they were Garlic Mushrooms, Goats cheese and my very over cooked scallops. I told the waiter and he passed it on to the chef. It was a very busy restaurant so i accepted the over cooked scallops. Then came the main course of. 2x well done Sirloin Steaks with chips followed by my order of a filet steak ordered as rare and it came medium to well not even pink and at £32.00 just for the steak it needed to be right. The waiter asked how the food was and I was waiting to attract his attention to show him the result having cut it to see how it was presented/cooked and he agreed that it wasn’t as ordered and replaced it. My daughter and her partner carried on eating their food what was cooked as they asked. When the replacement filet steak came it was rare but was old and tasted awful with a very dry tang. So not edible so this spoiled the evening and with a bottle of wine the bill was £192.00. No comment from the restaurant manager and as he will have my contact information I will be expecting a response.
Roving32300558896 . 2023-09-17
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Over priced meal. Chips nice monkfish awful hake just ok. My wife had to pay for a salad instead of the potato side which would had made her ill. Won't be returning
799keitht . 2023-09-16
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I attended El Prado on the evening Saturday 21st July. We were a party of nine. Whilst the service was very good, the same cannot be said for the meal I ordered, which was the Salmon. When it arrived I really couldn't believe how abysmally shocking it had been cooked. The Salmon was served skin side up on some cold broad beans. The skin was greasy and not at all cooked in the manner it should have been. If Salmon is served that way it should present itself as a well crisped skin with tender succulent meat. The complete opposite had occurred! The greasy skin looked like it had hardly touched the pan. The meat had been crisped!! Indeed it was so overcooked and brown it had completely dried out the meat I find it incredulous that whoever had worked in the kitchen would be so incompetent in basic cookery skills. Due to it being so busy I did not complain at the time but later became so incensed that I emailed them I wasn't after a "Free Lunch" as compensation, I just wanted to find out how such appalling cooking had been allowed to pass out from the kitchen?? Their reply was that I should have mentioned it at the time. A fair comment but how about an answer to my question? No further reply was forthcoming and as a serious outgoing diner with friends we will NOT be attending this overpriced and over exaggerated establishment again. Had they bothered to explain the awful lack of salmon cooking skills then it might have been a different story. It appears they hire unskilled labour in the kitchen? As a party of nine I did not wish to create a fuss at the time as service staff seemed very busy and everyone else seemed to be satisfied with their orders. It was however noticed that what I had was not in expectation from the restaurants perceived standards recommended to us. I can, without hesitation and without malice state that it was the worst piece of salmon I have ever had the misfortune to be served. A truly awful eating experience.
Sightsee250465 . 2023-09-14
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My wife daughter and I had lunch here today. Thoroughly enjoyed the experience. We settled on the 2 course set menu. Was amazing. Try the swordfish ...the sauce is amazing. Just over £80 for 3 including drink. Can't fault it in any way. Ample spaces...
jimdockster . 2023-09-11
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Quite simply one of the best meals we have had for a very long time. We are not ones for pretentious food at exorbitant prices but are just after good, wholesome food cooked extremely well and El Prado does that to perfection. We eat out...
Raybrahms1965 . 2023-08-04
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Fantastic hospitality on arrival .Great staff and efficient and friendly. The food was amazing !!. Waitress was very attentive to our needs and extremely helpful when birthday cake with candles we brought was on ghe table. My family loved the surroundings and ambience.. We had...
393suh . 2023-07-18
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What an amazing evening . Staff who couldn't do enough for you , food was absolutely gorgeous cooked perfectly , just a very nice experience will definitely be going back
marc f . 2023-07-09
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Visited with a friend who I'd not seen for years whilst back in the UK, we'd both heard good things. I wish we'd gone anywhere else. Food was very bland and underwhelming, expensive for the poor quality of what we were served. Significant gristle in...
dj826 . 2023-06-15
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Fantastic place to visit. The staff are friendly and the food is amazing. I can recommend the chicken fillets in a barbados sauce. Also the creme brule is one of my favourite desserts
katielouise87 . 2023-06-14
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We had a great Sunday lunch here last weekend. There is a set price two course menu and we chose the pork and the lamb as main courses and various starters. Everything was beautifully presented, tasty and hot, which we love. The roast meat portions...
JackieRMark . 2023-06-10
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I’ve eaten here at least four times over the past few months. Every time I’ve eaten beautiful food and been served by lively, friendly staff. I love the layout of the dining area and there is a smart but relaxed feel to it.
347esthert . 2023-05-25
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Been here a few times and it has been amazing but sadly tonight was not good. My veggie meal was supposed to have been risotto in a ratatouille sauce but the risotto was like stodge and inedible. The poor waitress who was not at fault,...
Shan C . 2023-05-24
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I’d come here for our works Christmas meal in December 2022. The service and food was experimental. Our anniversary looming we booked here. Early booking but they were busy. We ordered food and drink. I had the tuna steak and he had the swordfish. Both...
Sarah_334 . 2023-05-18
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Disappointed with our meal. The calamari was tough with soggy batter and the salmon was over cooked and dry. We expected better as this is an expensive restaurant - the cost was nearly £80 for 2. We won’t be returning.
gemma4227 . 2023-05-17
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Such an amazing experience. My family came for my little brothers birthday and it was lovely. My starter of crispy duck was gorgeous and very generous serving! The Sunday dinner was stunning. I had the lamb and I honestly cannot say one bad word about....
holb29 . 2023-05-06
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I have been to El Prado on several occasions and the food and experience has always been a positive one. However, for the first time today I went for Sunday lunch and was disappointed. The beef and lamb were okay but not particularly tender and...
Passport66773763721 . 2023-04-09
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Fabulous from start to finish. Lovely place to eat, great atmosphere and the staff were so friendly and helpful,especially the twins. It was a birthday treat that definitely didn’t disappoint xx. Will definitely returning to try more of the menu and would highly recommend everyone...
Corrinne F . 2023-04-09
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OK it's not cheap, but its not extortionate either. The food is excellent though as is the service. We used to ho quite regularly but haven't been in quite a while. It's obviously been taken over and it's nice that they've retained the quality and...
phillipl724 . 2023-03-26
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Excellent lunch - would have eating there in the evening again were it not for having booked half board in our hotel, we preferred it to the local hotel restaurant !
philandjanj . 2022-02-18
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we visited as a party of 8 last Friday food was very good not the cheapest but good, the disappointing side of our visit was nobody explained how the ordering of meals worked, service a little slow, and the the veg dishes were so long coming we had almost finished or mains... this let it down a bit would i go again yes ...but i know how it works now.....
ericw377 . 2022-02-17
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My son took his girlfriend to celebrate her 18th birthday on Valentine’s Day. What an absolute disappointment for them. He ordered a medium to well done steak which was raw inside. See attached photo! Sent it back as totally inedible. Poor service in that they were treated like a pair of youngsters and not given the due respect they deserved like any other fully paying customer. And ridiculously expensive. We as a family will not be going back.
CarolynJoy . 2022-02-15
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Haven't been to "El Prado" for a couple of years. Always enjoyed but the transformation is excellent, food was amazing, service great and good to see the place packed out serving great food. The renovations have also made a difference whilst keeping with the traditions. The venison I had was mouth watering and the seafood as always very good.
Steve P . 2022-02-14
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Visited for lunch on a Friday. We arrived early and were immediately greeted and offered drinks while our table was being prepared.We didn't wait long and were shown to our table - our drinks were carried over for us. The food was excellent and the service was perfect. The staff looked after us well and were very apologetic when my tea came a little later than my husband's dessert, but it was no problem. The place was busy and cosy, with all Covid safety measures in place. I will definitely be returning and would recommend to anyone looking for excellent food and service.
Mezza197 . 2022-02-01
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Visited this restaurant at lunch time for my partners birthday. I thought 2 course menu was very limited and the 1 course menu even more so. Anyway my partner choose tue goats cheese starter and said it was nice, I selected the meatballs and they were over cooked, we also had a side of garlic bread which come dripping in oil. For main I had the sirloin steak which came over cooked and very very salty and my partner had tue beef medallions and said the same thing. The food/sauces were that salty that it’s all I can taste in my mother, half hour later. Would not recommend to anyone
matthewp855 . 2022-01-07
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Booked a family meal with children. Upon calling to check booking, we were advised they didn't provide high chairs (not stated on the website) due to having young children it was discussed with a member of staff that it was fine to cancel due to being inappropriate and not child friendly. I was told we would not be charged and if we were, we could have a refund. Got charged the next day, called to question it and they denied everything which was said and I was told I would not get a refund.None of the information was published on the website at the time of booking. Absolutely disgusting service from all members of staff and will never go to this place in any associated with the owners
sarahjI308KK . 2021-12-29
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We have been to El Prados many times, and whilst slightly overpriced we have always had good meals. The Christmas menu we had however was nothing short of terrible. There was no bread with the soup or seafood cocktail and the main meal was completely tasteless. The ‘Seasonal Vegetables” were clearly the frozen medley ones you buy from Tesco’s and there weren’t even roasties but boiled potatoes. I would suggest anyone going for a Christmas meal opts for the standard menu otherwise you will be very disappointed.The staff on the upside were very apologetic and accommodating and they were clearly embarrassed at having to serve such substandard food.
Gemmysevilla . 2021-12-11
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Annual girls’ Christmas lunch was below par. Frozen veg, plain turkey breast with BOILED (not roast) potatoes. Asked for cranberry sauce-never got it. No stuffing. I honestly had a better Christmas meal in the canteen at my workplace. Dessert and starter was fine. They don’t take orders at the table so we either all had to go up to the bar to order (8 of us) or write it down ourselves to order. Had to borrow a pen and paper off the waitress. It was odd. Never again.
Kelster1978 . 2021-12-11
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Firstly I would like to start on a positive. I have been visiting this restaurant for over 15 years and have some wonderful memories and experiences here, however after the way I was treated on Saturday I will not be returning. A large party of us booked to go for a family birthday and the service and food at El Prado has always been second to none. I ordered the sirloin steak to be cooked medium, first time it came out it was so overdone it was grey but being that we were a large table I understand completely that there were a lot of orders to get out and mistakes happen (we’re all human!) so I sent it back to be recooked as at £25 a steak I would’ve liked it cooked to my preference. I waited quite a while for my meal and when it came second time it was rare-completely raw on the inside, at this point my family had nearly finished so I declined a third attempt and thought I’d just have dessert. And to be honest I really wasn’t bothered about not having a main as we were having such a nice time.It was then that a young man came to the table (I was sitting with my newborn baby and my sister in laws whilst our husbands were at the other end of the table) he hovered directly over me and said, how can I help?! You’ve sent 2 steaks back, the first was cooked medium and because you sent it back we thought you’d like it more rare so that’s why we cooked it that way. He was so rude, his manor was bullying and condescending, implying that I was the one in the wrong and he made me feel so comfortable, but as I sat there holding my baby I simply replied politely that the steak was not cooked medium first time-it was well done and if I had wanted a rare steak that’s how I would’ve ordered it. He then said aggressively, well what can I do to make YOU HAPPY? Now if I was sitting with my husband I know for a fact this young man would never have spoken to me in such a belittling manor, he embarrassed me in front of my family and made me feel bad for just wanting a steak that was pink in the middle. They didn’t charge us for my meal but all the same I don’t feel I deserved to be spoken to so terribly. El prado when this gentleman leaves we will be back but until then you have lost loyal customers.
lowrif161 . 2021-11-29
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Booked for a birthday meal for a friend . It was the first visit for all three of us. Our table was not ready on arrival so we sat to have drinks . No - one ever came back to us to show us to our table , we actually saw an empty table laid up for three and seated ourselves. No- one came to take an order and so we went ourselves to the cold counter and order. We had to go back to the bar to get our own drinks too. The place was basically a noisy canteen with restaurant food. It was noisy , over head heaters made it uncomfortably hot , a bit like sitting I get a hair dryer, and the place was so bright . Absolutely no atmosphere, the bar staff were emptying the bottle bin as we were watering , adding the volume. The tables are so close together that everyone is on top of each other and chairs pushing against chairs. The staff that we did encounter were none engaging. We might as well as been in a service station! Will not be returning.
NMEquotea . 2021-11-29
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My first visit to this exciting restaurant. We found it easy to park and very well recently refurbished. Greeted by Simon who was very welcoming and made a fabulous first impression. We had a superb meal, fantastic choice and well presented. Will try and make room for a pudding next time. A special mention also forJoe who is a little star. I look forward to returning and would throughly recommend.
gerris354 . 2021-11-18
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Staff were friendly. A nice atmosphere and pleasant evening overall but Food was pricey and very ordinary. Uninspiring vegetatian options. Wouldn’t visit again.
Kim B . 2021-11-15
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Today I visited El Prado for the second time after booking a few days ago. I was met by a polite lady at the entrance, who offered to show us to our table. On the way, we were approached by a man who stated that we didn't fit the criteria of the dress code! I could not believe what I was hearing, he was rude and very abrupt. Quite frankly I believe that it wasn't just the dress code that he was concerned about, it was more of maybe my skin tone did not match HIS criteria. We were dressed in sportswear as we were having Sunday lunch after a sports game, I asked him to show me exactly where in the confirmation email it stated about the dress code to which he couldn't because it wasn't written within. I am a very frequent visitor of The Custom House in Penarth marina also owned by the Martinez Family, not once have I ever left there without feeling 100% satisfied with the great service they provide every single time without fail. This manager is a disgrace to this establishment, because I know the food is great and the service is normally excellent. Very disappointed.
FoodGod1991 . 2021-11-07
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Very busy with a good atmosphere, lots of staff but not the most attentive service. Seems to be full of regulars who get looked after first. Food was good but prices are high £12 for two scallops? And £ 6:50 for a slice of brownie and an extra £2:50 for a very small scoop of ice cream . If I had known I would not have ordered it. As I did not see this until the bill came it left a bitter taste in my mouth £ 9:00 for a small desert. I doubt we will return as it’s expensive for what you get.Check the costs before you order and you should be ok.
h5dunlop . 2021-11-06
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Another excellent lunch! Great food, pleasant friendly helpful staff. One of our party today was Gluten Free and the chap taking the food orders was extremely knowledgeable and made ordering very easy so top marks for that. Highly recommend.
L1887GGsusanb . 2021-11-06
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Visited for my partner's birthday with family on a Saturday Evening. The place was packed with a really good atmosphere, very busy but nice to be amongst. Food was high quality and can't fault the service. My only negative comment is toward the upsell at the counter whereby after choosing my fish I was then asked what kind of potatoes I'd like with my meal after that I was then asked what side of vegetables I'd like either green beans or asparagus to accompany it. I knew the potatoes were part of the deal and the greens were considered as a side dish but what I wasn't made aware of until the bill came was the asparagus I was sold at the counter was in fact a starter costing £6.95! If i was made aware of this at the counter I certainly would have reconsidered. Overall lovely setting and food and would definitely return.
LCEC17 . 2021-10-18
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Booked a table of 15 for our mums birthday, seated in the function room which was perfect as my 2 year old granddaughter attended. Service, food and atmosphere all excellent, cannot fault the whole experience. Staff were amazing
J5989FKsarahm . 2021-10-17
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Visited El Prado last night Sat 16/10 for a 5-30 slot for two of us.We were seated very common a corner and was were made welcom immediately.We had a starter of scallops pan fried in garlic and prawns with avocado.Main meals was 10 oz mature sirloin and hake again cooked in garlic.We had a glass of house red wine each with was gorgeous (merlot).The food was the best,absolutely delicious.The atmosphere and settings is fantastic and the service unblemished.We will be back very soon.Thank you very much all at El Prado.
john w . 2021-10-17
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Saturday night so I phoned up to reserve. Table available at 9pm. Place was packed when we arrived. Fantastic wine, food and friendly staff. Table next to us had a baby and they were all banging on the table. Drunk family with baby. But I can’t blame the restaurant. Very difficult situation. We found out the family had been there since 6pm. They obviously took advantage of the situation. But forget about that. Enjoyable evening and I would recommend.
ocelotjazz . 2021-09-27
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You will see from many of the other reviews that you select you meals from a counter and the display - it actually works very well. Extensive menu including a great seafood range. I had a steak and really enjoyed it. We were a party of 6 friends and the atmosphere was great. They were busy but it all ran smoothly. I gather the interior was refurbished recently and it certainly feels modern and stylish.
Simon G . 2021-09-25
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Not been here for a few years but what an uplift. Excellent renovations make it feel so light and airy but keeping the authentic atmosphere. Food delicious, good waiter service, extensive menu choices. Drinks a bit on the pricey side but well worth a visit. Nice clean spacious toilets. Looking forward to returning there.
suzie337 . 2021-09-13
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We visited before Covid and then again last week. Its had a make over and is more light and airy but has retained its atmosphere.We love choosing our meals from the glass counter, so much nicer than words on a menu. Actually chose something I wouldn't have usually because I could see what the options were and everything was so fresh!A firm favourite for us with wonderfully cooked food and great service from the team. Recommended and will return.
PeachMe11 . 2021-09-12
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Decided to try this restaurant having not visited for some time due to Covid, could not believe the change in the place it looks fantastic the owners have carried out an excellent renovation opening up the front to an outside area which was sadly missing in the past. The whole restaurant is light and airy but still keeping to the authentic Spanish style it was renowned for, the food was amazing the staff super attentive can not wait to visit again in the evening for dinner with friends.
L1887GGsusanb . 2021-09-11
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Excellent service, very friendly waiters/waitresses. Excellent customer service. Food cooked as requested. Took on board comment about dessert not tasting as described and sampled themselves and agreed. Good menu choice.
Discover07946363247 . 2021-09-09
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We were worried when Jesus put the business up for sale but all is well and it’s as if the business has turned full circle. Best wishes to Jesus on his retirement…we hope it’s a great new journey! Hello all new El Prado…well not quite thank goodness. Great new refit, must have cost a fortune, both inside and outside looks really fantastic.On the negative side, prices have gone up and portion sizes have gone down…careful, this is not Cardiff! However the food is still great, as is the service, as is the ambiance and these are important.The menu has subtle changes and Sunday opening and a Sunday lunch offer has been a long time coming but well done.All eight of us loved the food and laughed at the irritated gentleman who took our order…why not put the menu on paper table mats so people can be prepared when they view the produce? Why not have two outside terraces, left and right of the entrance and more of those large pots to create nice boundaries?Let’s have some special events with a Spanish accent. Serve Kanya’s of Spanish Beer. Emphasise Gin more, particularly Welsh Gins of which there are hundreds?Really glad your back and lovely to see staff old and new…keep pushing the bar and watch those prices and portion sizes…
MGOPSDIR . 2021-08-30
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Great surroundings and atmosphere, delicious food and friendly efficient staff. What more could you ask for? Highly recommend but book in advance, they are very popular!
mark c . 2021-08-22
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was a regular diner here and a good honest spanish style (mainly)fish restaurant at reasonable prices, however this has been taken over by a small local chain with a style makeover, but a cut down menu, and prices have increased substantially, this is now an expensive restaurant for the type ,more style over substance, trying to be something that it isn't.
kryptonic . 2021-08-21
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Decided to book on Tuesday evening as there were 7 of us. Good job we did as it was quite busy! Fab atmosphere although acoustics not brilliant. Great service & delicious food and wine. Really enjoyed & look forward to return trip. Not good if you’re on a budget. ;)
cariad6 . 2021-08-20
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came here wednesday night with my boyfriend to celebrate and we couldnt have left more content than we was, the staff aswell as the food was brilliant and although we did knock over a glass of wine they took it excellently and tried their best to get it cleared straight away. one waiter especially (im very sorry i didnt catch his name but e had longish brown hair) made our night extra special. we will 100% be returning here again!
catrinlachetta . 2021-08-20
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We had not visited this place before and found it by driving passed it when staying in PorthCawl. We were a bit dubious at first when we were told that we had to order our food at the bar, what was actually meant was the seafood is fresh and on display for you to choose and the menu's were written beautifully on signs above the bar. The staff are kind and friendly and the food is cooked beautifully.
993vickied . 2021-08-18
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Great to be back in the lovely place. They have spent a lot thought time and money here resulting in a fantastic place to go again. Lovely to see Florantino who gave us such a warm welcome as always. Food was outstanding and lovely people serving. Hopefully see you all very soon.
Owainstanford . 2021-07-17
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We had so much hope, the refurb, the number of people eating there, the number of reasonably positive reviews.Meet and greet was good and we were seated shortly after arrival. The start was good. Once seated we ordered drinks and settled in for an evening of fine wine and food. Decor pleasant, a good buzz of people, things should be good. 25 minutes later our drinks arrive. The food displays were abundant and there was plenty of choice for fish and meat eaters. We held back a little as the ordering counter was very busy for a period, but a little patience and you’ll find you get some space To yourselves to make your choices. We were staggered when we were presented with the starters….. the scallops, which should be the pinnacle were thrown into a watery red sauce in what can only be described as a cereal bowl. Oh, they were garnished with some slitherettes of whatever, and that was it. 3 scallops not brilliantly cooked, in a watery sauce……The asparagus wasn’t much better, in so much they were presented slightly better but weren’t the quality you’d expect at these prices. It brought back bad memories…… if you don’t order a morsel more you won’t get it. You simply get exactly what is stated on the chalk board. We had steaks, lamb noisettes and duck for main. Fat rendering is utterly important…… at this level of restaurant it should be mandatory and the kitchen shouldn’t allow food to leave that hasn’t been cooked to perfection. None of our meals had any rendering. We all thought the taste was OK but the fat waste on the duck, lamb and steaks was enormous. There was nothing good to say. Taste 5/10 at best. The wine was great…….Service was just OK. Some of the staff were uninterested and they had serious problems understanding that a face mask is to be worn over the nose and mouth. Ambiance 6/10Food 3/10Service 5/10Value for money 2/10Ridiculously Expensive 10/10Would take some serious convincing and a major change in the kitchen staff to tempt me back.Spend your hard earned money elsewhere, there are far better local restaurants.
GrahamG842 . 2021-07-12
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Booked here for a Monday evening date. Place looks amazing & the counter is fab.Waited a while to be asked about drinks , so we got up & ordered food before anyone came to us.Had oysters to start which were amazing, followed by a second starter of fish goujons which were lovely. Our main course of beef medallions came far too quickly. Had barely digested the starters before mains were served.No fault in the food whatsoever, was lovely, just served too soon after the other!Will be back to try different mains as had the evening offer of two courses for £21.00.
Georgia D . 2021-07-07
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Lovely lunch here with friends. Comfortable sitting area outside. Great choice of meals at varied prices. Good value. Excellent service will definitely revisit soon.
Gaynor T . 2021-07-03
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Celebrating a friend's birthday this week. My experience was as follows:- ordered a starter and main course at the counter, having specified my dietary requirements (Coeliac) cannot have any food with gluten in. Was told the lamb koftas to start were fine. Wanted the chicken wrapped in bacon as a main, but after the young lady went to check, she then advised that it wasn't suitable due to the pate filling wasn't gluten free. She very kindly offered to request the chef prepare a PLAIN chicken breast served with the peppercorn sauce. Approx 15 mins later our waitress Linda came to our table to advise the lamb kofta starter was not actually gluten free. As time was getting on and I expected the other members of our party's starters were almost ready to come out, decided to just go with the main course. Eventually our main courses arrived and looked very appetizing (I was now quite hungry by this time) I cut into the chicken and took a bite, our waitress then came up and asked if my dietery issue was a serious one??? as the pate inside was not gluten free!!! I replied YES it was!!! Then offered to take everything back and cook a PLAIN piece of chicken etc!! I was not impressed to say the least! But not wanting to upset our friend's birthday celebration accepted. Although the final main course (when it finally arrived) tasted very nice I did not enjoy fully as everyone else had finish theirs. That afternoon having only had one small forkful of the chicken I was unwell (which was expected) I didn't receive an apology or discount for the meal at the end. The experience has put me off from going there EVER again!
jilly1000 . 2021-06-24
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Busy and noisy lunchtime. Waited 45 minutes to order including 20 minutes queuing at the cold counter. Food took a further 30 minutes to arrive. Cooked OK but not value for money. Overpriced and pretentious.Lost its way from previous family friendly place. Will not be returning anytime soon.
davidlV6572BL . 2021-06-24
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My wife and I visited for an early evening meal for the first time in many years, our first impression was the high standard of the refurbished premises and the warm welcome from the Martinez team, old friends from the Cardiff operations. My wife had Salmon, which was cooked to perfection and I had one of my favourites Hake in batter, which did not disappoint, all accompanied by grilled asparagus and chips. We enjoyed an ice cold bottle of Marqués de Cáceres Blanco perfect with fish. It won’t be long before we visit again and noticed it became very busy before we left with almost every table taken, always a good sign of a good restaurant!
Mrmrsbud . 2021-06-21
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Today my family treated me to a Fathers Day meal I’m the restaurant. Food was fantastic, service was amazing and welcome was first rate. We will definitely be back for a meal.
486nigels . 2021-06-20
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First time back since the pandemic and refurbishment. As soon as we got through the door there was a wonderful welcome. Loving the new fresh airy lay out. Every member of staff gave this a friendly and relaxed atmosphere. These guys have jumped through so many hoops because of Covid and I can’t fault them at all. Tremendous staff. As for the food, spoilt for choice and delicious. Even in normal times these guys tick all the boxes but in these pandemic times can’t fault the atmosphere, service or quality of food. Out of ten, at least twenty. Well done El Prados.
Sarah S . 2021-06-20
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Tried to change a quality friendly restaurant missing the personal touch, poor service food ok will not be back having supported this restaurant for over 20 years
H4925JVmalcolmc . 2021-06-10
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We were regulars at this restaurant pre-covid. This was our first visit since re-opening. Decor has been revamped but layout the same. Option of one course set lunch or two course (same as diner menu) at lunchtime, the Web menu needs updating. We selected the two course option, although not a huge selection everyone in our party of 5 found something on menu to suit their tastes. We could find no fault with food. Well cooked and presented. Lamb shoulder was a highlight. Wine list is varied to suit all tastes and priced reasonably. Service was faultless. Efficient, friendly and not intrusive. Full covid protocols were explained and adhered to.A great family lunchtime get together with a good atmospere.Thank you.
wales2g0 . 2021-06-03
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We ate here pre-covid and wrote a good review.The recent renovation is fantastic and hopefully we will be able to visit more when all this covid stuff eases and things return to normality. The new open kitchen is a great touch.Food, drinks & atmosphere was great - we had a good night.
Sebaks . 2021-06-02
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Ate hear before covid. We really like the atmosphere, staff where lovely and the food was great. Can't wait to eat hear again.
RogueWibble . 2021-03-04
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Went for a lovely lunch during the week and was very impressed! The service was fantastic and the food was even better. The presentation was excellent and the meals were reasonably priced. Will definitely come back again and recommend to friends and family!
carolinatraquina . 2020-12-19
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We booked for an 80th surprise birthday party..All ages across the generations....Nothing was too much trouble for the friendly accomodating staff even though they were very busy..We all had a fabulous meal..There was a nourishing ,home made veggie soup,Garlic Mushrooms,Veggie Kebab ,Baked potato ,chips,variety of salad choices.. .Tasty piping hot Garlic bread for the non meat/ fish option..All delicious!! ..The selection of fresh high quality fish and meat was top nosh as usual...The service was outstanding and friendly..We loved it so much we booked for two weeks time..n
avelinita . 2020-03-15
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The vegetable soup was horrific full of oil.Visit if you like garlic oil as it comes with everything no other options.Not vegetarian friendly other than salad..If we had drove there we would of got up and gone else where but we had to stay as we had to wait for a accessible taxi..The bartender started serving us then moved on to someone else, left us standing there.A awful experience.We will not return
jo j . 2020-03-15
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Lunch time menu is incredible value and the staff seem nice and friendly. No complaints at all. The salmon Goujons, steak and Hake are all great choices
t_pony . 2020-02-08
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We organized a surprise 40th birthday party and had the best time ever in El Prado...There were a variety of generations there in our large group abd everyone loved it The veggie option was nice with a choice of home made vegetable soup,Vegetable Kebab,Garlic Mushrooms,Fresh salad variety ,Baked potatio chips,Hot garlic bread..The fresh quality fish and meat were top notch and cooked perfectly..We brought our own birthday cake and the waitress served us cream with it at no extra charge..I want to try the chocolate orange cake on my next visit It looks delicious...The staff were all friendly.. We will be going back soon..
raggletaggle2014 . 2020-02-07
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Back in December last year, myself and my family booked a table here to celebrate my father-in-law's 50th birthday!We had previously been disappointed after visiting last in 2017, there are zero vegan options (only a jacket potato is offered) We rang to enquire about booking a table of around 24 people, the owner advised it was a £50 deposit, which we were happy to pay.When we rang a couple of days later to book for the final booking of 20, the owner told me the deposit was £100. I begrudged paying this, but i went ahead as it was for a birthday.When we arrived, there was 12 of us there. Unfortunately, 2 families of 4 rang us just before arrival to say they could no longer come due to illness!We then managed to squeeze 12 around 1 of the 2 tables of 10 laid out for us. I went to the bar and advised the owner that we would no longer need that table and we were happy if he wanted to give it to any other customers.The way he spoke to me and the tone he used was absolutely disgusting, he had a go at me for not reducing table size, i advised we had only found out that night! He claimed it was not fair for him. At this point i looked around the restaurant and only 10% of the tables were currently filled, he was not fully booked.I then went back to the table to advise everyone what he had said and we decided to ignore him as due to previous encounters with him at previous visits and from friend's feedback we just knew this is what he was like.We then all went up to order at the counter which is in the centre of the restaurant and right next to all the other dining customers.he loudly said 'can i just ask who booked this' my husband raised his hand and he then rudely repeated everything he had said to me previously now to my husband loudly in front of everyone. My husband was getting very angry and stated 'i understand what your saying, but no offence, the restaurant is pretty empty, you took £100 of us before we came'The owner then raised his voice again, there was NO WAY we would now put money in this man's pocket. we left after only consuming £50 worth of drinks, so we were essentially robbed the remaining £50.we will never EVER visit here again! the food is overpriced, if you are looking for a nice brasserie please go to Poco Poco (Bridgend), Isabellas (Porthcawl) or La Cocina (Bridgend) ... you will find a lot nicer food and ownership here!!
harmonymccarthy . 2020-02-06
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Lovely food great service . I had the lamb kebab . My partner has the lemon sole . I would recommend this place
Sketty124 . 2020-01-11
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wish they would pick the phone up. Been trying to book a table for the last two weeks for a family birthday. Wouldn’t recommend to anyone poor costumer Service.
lumwill . 2020-01-04
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Lovely staff, the menu hasn’t changed in 20 odd years and stuck slightly in a time warp, food was fresh and nice but I would say very overpriced . I wouldn’t rush back personally but I wouldn’t put people off trying for themselves
mathew265 . 2019-12-18
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Once again an excellent visit to this braseria with my wife,we both selected the set menu, 2 coarses for £ 12.95. I had the onion soup and hake my wife had garlic mushrooms also with the hake, both meals were served by a very cheerful waiter.Will not hesitate to return.
Gwynne J . 2019-11-06
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Lunchtime at El Prado was on the whole, enjoyable. The food wasn't at its best, my salmon deep fried in breadcrumb was a bit burned. Very crispy and a bit hard to bite! I'm afraid I was disappointed with my cheesecake desert too. I found it bland, powdery, and a bit too firm. The decor and atmosphere was pleasant, but be prepared to leave at 2 o'clock, on the dot!!
Theoldishgirlyandhim . 2019-10-22
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Amazing staff. My first time at the restaurant with friends and I loved every second of my time there. My food was amazing I love steak medium well and this is my best I have had in years. Everything about my visit was of a high standard. I recall the gentleman's name as jesus. He made me feel welcome on arrival and made sure my visit was the best as did his staff. I will be back soon.
Andreaevz . 2019-09-04
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Staff are absolutely amazing. The owner jesus was always smiling and being cheerful, all me and my family received was excellent service from the moment we got there til the moment we left. The majority of us has steak which was cooked to out individual tastes. Waiters and waitresses asked politely if everything was OK. We could say anything negative because everything was has we wanted it to be. I will definatley return to this restaurant. Thank you to Jesus and his lovely well mannered staff for an amazing experience and lovely Spanish feel in the restaurant.
Emma P . 2019-09-04
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Rude arrogant owner spoils the beautiful restaurant, it is a shame the owner doesn’t like people and it shows
Chats22 . 2019-09-02
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Had a wonderful evening last night in our favourite restaurant with our friends down from Dover.
avelinita . 2019-08-14
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Had food here and to be fair the food was nice and the service was great. Having spent over £200 and enjoyed the night, the response of the owner to my wife's phone call prompted me to leave a negative review.
Rhydian J . 2019-08-04
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It’s a real good quality food. A bit expensive if you compare to other places in Bridgend but it’s worth
methew676 . 2019-07-16
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When me and my partner arrived, we were greeted by lovely staff, nothing was too much trouble for them, if we wanted anything at the table which was pre booked, we had it. Drinks were ordered at the table and within minutes were on the table for us, the food was the best I have tasted, cooked to the highest standard ever. The owner who's name is jesus if I remember correctly brought out cake and candles for my partners mum which added to the evening. The food was so amazing that me and my partner will be back for another fabulous evening.
Emma P . 2019-07-01
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