Afternoon Tea at the Stormont Hotel in Belfast

We had a lovely afternoon tea in this hotel. Comfortable seating and spacious surroundings made for a very pleasant experience. The staff members were very pleasant and welcoming. The food was delicious, especially the sandwiches which were well filled. There was a good variety of savoury and sweet and it was thoroughly enjoyed.

I have had many afternoon teas in hotels in Belfast including other Hastings hotels and unfortunately our visit was highly disappointing. We were seated in the main hall entrance close to the front door which wasn’t a pleasant ambient atmosphere. Upon being seated we asked for a menu and the server stated that the food was already pre made. I asked for coffee which was extremely weak and didn’t taste like coffee. The sandwiches were stale which would reflect what the server said being made before we arrived. Soup and buns were not what was listed on the online menu. We were there for approximately 1.5 hours and not once did one member of staff approach to ask if everything was ok or for a hot water refill etc. Upon settling the bill again it wasn’t asked if everything was ok. While the staff were pleasant there was a basic lack of customer sevice. I was seriously let down by the over standard of the Stormont hotel especially when this was a Monday afternoon and didn’t appear to be busy. I sent an email via their website to highlight the issues and they couldn’t even be bothered to respond.