Delivery
Pickup
Outdoor
The best restaurants serving Other european-cuisines food in Marlow South East Wycombe South East
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
549 Opinions in 1 websites
Wasn't a very pleasant experience. The lady serving had no customer service skills nearly hitting my husband in the face with the menu she shoved over his shoulder. I ordered a macchiato that wasn't even half a teaspoonful deep. We didn't bother to eat there in the end. Very unwelcoming. Coffee was nice in the end but no customer service skills.
189 Opinions in 1 websites
21 Opinions in 1 websites
Ordered two afternoon teas and a pizza. Pizza arrived with burnt edges. According to the menu, afternoon tea should have been sandwiches, scones and PASTRIES. What arrived was two inedible scones - rock hard, carrot cake with frozen topping, a warm scone placed next to a chocolate macaron so that the latter melted and a selection of sponge cakes. There was no cutlery, side plates nor napkins. We had to make a special request for these items. We were told they were not supplied because we had 'sat in the wrong place'. Not sure how we were meant to spread the cream and jam ! After about 40 minutes we finally reached agreement on a reduction on the bill. As we were leaving, one member of staff approached us again to try to justify the awful experience. We were joined by a 'manager' who was very rude and who threatened us with the police and to cancel my membership of over 15 years. At no time did we behave in any way other than appropriate, trying to point out that if an establishment is going to charge top end prices then it needs to have customer service to match. We suggested that it is not OK for a chef to allow burnt pizza to be served. It is not a good customer service model to base your standards on the customer's need to complain. If you want afternoon tea - look elsewhere.