The best restaurants in the neighbourhood of Wembley Central London

16/12/2021: I cannot believe how bad this place was, we have visited many TGI’s and never had service like this, can’t comment on the food as we didn’t get any.We were there at opening time and there was one table of two seated before us.Order was taken in a timely manor and drinks came promptly: that is the only positive thing I can say about this visit.We watched as people who came in after us were served their food, and the corn on the cob side I ordered sat under the hot plate for over 25 mins.Many of the staff weren’t wearing masks and of those wearing them, most were under their noses. One staff member with a beard who was cooking didn’t have it covered. One server was moving food around on the plates before taking them to the customer. The waiter who had taken our order (and to be fair, was the only person who seemed to be getting anything done) was then in the kitchen preparing food.After 45 mins, and fed up of seeing other people get their food, we asked where ours was and why other people were being served ahead of us, we were told 2 of our meals were ready but the third wasn’t. The waitress had no idea, she couldn’t or wouldn’t answer why other people were being served and when asked why part of our order had been sat under the hot plate for more than 25 mins, she said they would make a new one ( which they aren’t going to do until challenged about it)We decided not to wait and was then presented with a bill for our drinks , which aren’t even finished as they had been ordered to go with the food we had ordered. Getting the bill was the quickest thing they had done during the whole visit.There were plenty of staff on duty and it wasn’t even busy as there were no more than 7-8 tables seated when we left so there is really no excuse for this poor service.We felt we were a burden to them and the waitress who presented us with the bill needs to learn some customer service skills as not once was an apology offered until I paid the bill and said the service was terrible and at this point was given a half heated “sorry”I would not recommend this venue to anyone it is really terrible, no customer service skills and chaotic.

11/12/2021: The people in charge don’t even care about our reviews. It’s shocking that after all the issues nothing changes about Wembley branch. People, what is wrong with you??! Do you even realise that soo many customers are unhappy with this branch?! Do you even realise that it’s a big issue that needs to be fixed??! Stop talking!!!! It’s time for action!! I know you don’t care about your regulars because you rely on events at Wembley and this brings you the revenue but one day there might be no more events and you will need your regulars!! People in charge for this branch should all go out!! That’s the problem!!!!