Delivery
Pickup
Outdoor
The best restaurants in Liswerry Newport South Wales
46 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
14 Opinions in 2 websites
Time and time again Hong Sheng are getting absolutely shocking with delivery. We live all of 5minutes away in the car from them and yet we ordered food at 7pm this evening to it not showing up at our address until 5 to 9. And this was only after my husband had called at quarter past 8 to ask where our food was and all they did was say sorry sorry when driver comes back we will send straight to you. It then looked like the actual chef turned up at our door with the food. This has to be the 4th maybe 5th time now this has happened to us. We leave it a few months and think we will give them another chance and yet nothing has improved, if anything the delivery time is getting worse! We order direct from their website and yet I feel like they don't even bother checking the food order receipts as they are coming in until its too late!!! Great disappointment - this is the last time we will be ordering from Hong Sheng. Poor poor service.
44 Opinions in 4 websites
We were waiting for our car to be serviced so popped in for breakfast, the staff interaction was patchy, the food was ok. But the collection of old plates was atrocious, they just littered empty tables, limiting where new customers could sit.
11 Opinions in 1 websites
Disappointing Half-Term Experience – Unacceptable Customer Service I recently visited during half-term week, eager to treat my children to the hot meal deal they were looking forward to. We arrived at 2:35 pm, expecting to find it open as per the 10 am - 4 pm hours posted. However, a sign indicated the staff were on break and would return by 3:05 pm. My kids were disappointed but willing to wait, so we took a short walk and returned to the café just before 3:00 pm. When the staff member came back at 3:05 pm, I politely requested the children’s hot meal deal. To my disbelief, she informed me there would be no hot food available because they were closing at 4:00 pm. I was stunned—there was no indication that hot meals would stop being served well before closing time, and we’d waited specifically for the return of the staff in hopes of enjoying the advertised menu. I understand and respect that staff need breaks, but if the establishment is open until 4:00 pm, it should serve the full menu until that time, especially during the busy half-term period. Waiting for 30 minutes with four children, only to be told that the café wouldn’t fulfill the advertised menu, felt like a complete lack of regard for customers. When I expressed my frustration, the staff member defensively replied, “Sorry for having a break,” missing the point entirely—my issue wasn’t with her break but with the café's failure to provide adequate service during posted hours. It is certainly not the customers fault that the cafe is understaffed.
41 Opinions in 1 websites
Won’t let kids in after 6pm! Absolutely ridiculous! Honestly not worth a trip or the petrol if you plan on going for an evening meal or snack!