The best restaurants in Blaengwrach Neath Port Talbot South Wales

Went for afternoon tea food was fabulous homemade cakes delicious great service and very good value for money will definitely go back

I really wish I could give this place 5 stars but what should have been a great evening left me feeling disappointed. The food itself was amazing and everyone at the table loved it. The service, however, left a lot to be desired. We arrived for our 5.30 booking only to be told we weren’t in the system. We provided our email proof from 3 weeks earlier and it took 2 staff members to find us a table, with them saying ‘Luckily the 5pm table didn’t show up so you can sit here.’ If the 5pm table had arrived would we have been turned away, despite booking in advance? We were given menus and told someone would be over soon to take our orders. In that time we saw 2 more tables enter, be seated and have their orders taken whilst we sat there. 30 minutes passed before we were even asked if we wanted to order drinks. At this point tables that arrived after us had already ordered their food. We were also told ‘Your booking was messed up because someone had sat you accidentally and then removed your booking altogether.’ I understand human error but it felt like we were being told that they had basically deleted our booking and if we didn’t have proof we wouldn’t have gotten a table. We finally began receiving our starters and everyone at the table loved them. We had to ask the server to take our empty glasses away and order more drinks and it seemed as if none of the servers knew what the others were doing. One checked on us and said she would return with drinks but then another came to clear and asked us about ordering more drinks - I understand the confusion if it was a large restaurant but there are only about 9 tables in total! The sharing platters arrived for the mains and there were no complaints to be had with the food - it was all amazing. At 7.20 (about an hour from when we’d first had our starters), our platters were cleared and then we were asked if we wanted dessert. A member of the party asked for the menu to take a look and was told ‘If you want dessert it will have to be quick as you need to leave the table by 7.30.’ We were all shocked and extremely disappointed as we had not been told we would be limited to a time frame for the table. Due to the error with seating us and waiting 30 minutes for an order to be taken we’d been rushed through our meals and only had an hour at most to eat. We even checked our email to see if it was mentioned in the booking, only to find there’s none. What was most disappointing was seeing tables that had arrived before us still eating and chatting whilst we were being told to vacate the table. It felt like we were unwanted from the start by the staff. We did have dessert - at another restaurant that wanted our custom! We had heard such great things regarding this place but I’m not sure I will return unless I feel like being forgotten about and rushed through a meal.

Spotlessly clean and friendly staff no issues to report no action needed.

food was great! weren’t shy on kebab meat👍