Zizzi Italian Restaurant in Trafford

Ahhhrrrggghhh - so, so slow on service, 70 mins in and only had starter. They’re clearly cutting costs - staff - to make ends meet, but they’ve turned it into an experience we will never repeat, shake as used to be a regular place we’d come to as a family.

One of our 'go to' restaurants due to their gluten free options - most disappointingly the gluten free garlic bread has been removed from the menu. It didn't appear too busy, yet 2 lots of customers waiting to be seated left before they were attended to. Gluten free Beef Ragu pasta was tasty & the Lasagne my wife enjoyed was excellent.

We came here yesterday for a break from shopping as we saw the kids eat free deal. The food was just nice but expensive for what it was (rustica pizzas £17 each and almost £4 for a diet coke) so we were glad it was kids eat free. Service was all over the place, tension with staff as (leave it in the kitchen), a plate dropped and smashed, customers waiting for things. We received the bill after waiting 15 minutes and seen that they'd not taken the kids meals off, the waitress then came over with another receipt with the deal includes but then an 'optional tip' of £5.33 was added on. We were not impressed so we asked to get it taken off. Restaurants should never add a optional tip onto their bills!

Very fast and friendly service, all the food was delicious!! would recommend booking a table like we did before hand (5 of us) just to make sure you get one as it gets busy. Only took a picture of my lasagna which was amazing ❤️!

After doing a bit shopping we were unsure where to eat however there was a que for here so thought we would give it a try. There was a 25 minute wait however the staff were lovely & we just popped next door for a drink. Food was lovely & although you could tell the staff were ran off their feet, they were super accommodating & helpful.

Food is as expected for zizzi. However the staff in here are excellent. Great banter and happy to help. Advise on tram system thrown in.

Very hot atmosphere. Staff service was slow. Ordered from the set menu. Soft drinks were well over priced. Main course chicken, pre prepared from manufacturer contained a small bone. Waiting times between all of the 3 courses was painfully slow. There was much reluctance to accepting cash, apparently no change kept on site. Would I go back? Fixed price menu was OK, but far too expensive on a simple coke and lemonade.

Great food and service. The bomb starter was awesome. Pasta is gorgeous as always and good service. The environment was chill. It's worth a visit.

Poor, poor, poor service! Visited at 7pm on a Tuesday evening. Myself and my child. Not very busy. Could see at least 4 staff working the tables. Order taken and water arrived to table promptly. Short wait for a garlic bread starter but then it went downhill. Starter plates were taken away when finished but we then waited 25 minutes for our main meals to arrive. Could not get attention of waiter, he wasn’t making himself available either. Just faffing with collecting glasses. Eventually got his attention and he arrived with our main meals. I am certain he forgot about us and we would still be waiting now if I hadn’t of chased him up! He dumped them at the table and I had to call him back for cheese topping. We waited for the cheese but got fed up of waiting as food was getting cold. We started to eat and he eventually came back with cheese and dumped it on table. I called him back and asked why the food had taken so long and he said he didn’t know. Whilst we were waiting the manager who was clearing tables and seating people saw us waiting and he didn’t even bother to check on our food either. We then waited a very long time for the bill. Our plates were not cleared. Our waiter saw us waiting and we even got our coats on and gathered bags so was obvious we were waiting to leave but he still didn’t clear plates for bring the bill. I was very tempted to leave without paying at all. We waited at the entrance and the manager saw us and approached. I asked if they wanted to take my money or not! Told him service was poor but he offered no apology. Would not recommend.

We were greeted by the waiting staff who were very attentive, and made sure that we had a table straight away. It seems things were getting off on a good foot. The staff were very nice and struck up conversations and all seemed good. Once we sat down, we found that the time the waiting staff got to us was very slow. The starters were okay, however my calamari was slightly rubbery and stringy. The bruschetta was tough and even a very sharp knife struggled to cut it. The bread just seemed a little too solid for bruschetta. we had problems at the main meal. The kids pizza was tiny and my nine-year-old even commented that it was very very small. I received a beef ragu pasta dish, which was late coming compared to my family, and when it arrived, it was tepid and the pasta was undercooked. The pasta had obviously been left in the pass for way too long - it was congealed and become like a wine gum. So when it arrived, it looked like it was a small portion because it had all contracted in on itself. I took one mouthful and insisted it was sent back because it was colder at this point and I knew that halfway through eating it, it would be cold. The head waiter tried to convince me it was fresh pasta and that’s how it comes out, however that got my back up as it was hard dough in the middle and had a very hard bite…..very unpleasant. Our orders for every course came in at stages, and there was always one missing which came later. Plates weren’t cleared in a timely manner and sometimes waiting staff came over and didn’t notice the plates hadn’t been cleared. The waiting staff seem very overworked. For a Sunday bank holiday there didn’t seem to be enough staff on. This is the second Izzy I have tried, the first one being at Cheshire Oaks. I don’t think I want to return as the food isn’t really great and there isn’t enough staff on. There’s just no love in the food. To mess up on pasta is just unforgivable!

It was my second time at this restaurant and food were amazing.Special thanks to Fabiola and Alessio making my time special 😋

Went for lunch today with my new husband and his family who had flown over from Italy, Danny our server was brilliant so helpfully and friendly

What a load of rubbish. I appreciate that the industry is reliant on oversees workers, but they should be able to speak english. Our waiter didn’t, messed up the order completely. Expensive too.

Amazing service throughout, we all enjoyed our food thoroughly. would recommend. As well our waiter Ivan even borrowed his charger for our dead phones, he was amazing.

Zizi's is one of our 'go to' restaurants because of the gluten free options. With several people queuing it was clear the staff were under pressure to clear the empty tables of previous diners. We queued 10/15 mins before a table was available, only to then wait another 10 mins for the manager to take our order (apparently only the manager is allowed to take orders from customers who have allergies!). That said once our order was taken the food was ready within 10 mins. It was very tasty. Two observations: What is difficult about taking orders from customers who have allergies, given all the staff including the manager take orders on the same hand held device. Why is the food served on very cold plates/dishes - pasta goes cold quickly enough without it being served in cold dishes!

Always good food here, and the staff are amazing! Only one issue; dinner on Friday night - plates cold, consequently food not hot. Dinner Saturday night - plates hot, and food hot! Won't stop us coming to Zizzi again though!

I want to first start by saying the food was actually pretty good, can’t really fault that. However the service was the opposite, one starter came 15 minutes or so later than the others (after everyone else had finished) and then the same happened to the mains but not as long a wait. Didn’t get everything we had ordered but after waiting so long I couldn’t be bothered to complain, made sure it wasn’t on the bill though. Staff looked very busy but the lady on the front welcoming people needs to learn how to welcome people, sour face and a little rude. Definitely would not go back to this Zizzi again.

Have eaten at Zizi before, but this was my first time at this one at the Trafford Centre... I was out shopping with my Daughter in Law, and we stopped for lunch. We had spaghetti pomodoro and pasta della casa, both meals were lovely. I finished off with 3 scoops of salted caramel ice cream and my daughter in law had lemon and raspberry cheese cake, clean plates were handed back. All staff we encountered were pleasant, and the meals promptly delivered, all In all a very nice meal and good value for money.

My friend had a voucher that entitled her to 50% off main meals with Zizzi and she kindly offered to share this with me in the Trafford Centre. Zizzi is situated in the Orient which is a lovely eating area and for those who are not familiar with the Trafford Centre, it offers free parking here too. Lovely restaurant and very clean and modern. We received a warm welcome from the chap who was at front of house and he acknowledged my friend’s booking. My friend initially ordered lasagne but was then later told it was not available as they had run out. She subsequently chose a vegetable lasagne instead. I ordered a vegan ragu as that is a favourite dish of mine. My friend was not that impressed with the lasagne and said that there was no texture to the filling or pasta and rather than perhaps chunky vegetables and a firmer pasta it was just soft/mushy. We liked the waitress who came to us at the end of the night as she was friendly and enthusiastic and splitting the bill was no trouble to her.

From start to finish it was brilliant, we have been several times now after a poor visit to another branch I was sceptical to return. However ZiZi’s at Trafford Centre is brilliant and a very special mention to Stevie who has looked after us on several occasions. He is brilliant and nothing is too much trouble for him, to find a server who wants to please his guests to this degree is fabulous. Stevie is an absolute star and credit to why we go again & again.

When we arrived we were told they were already out of vegan rainbow lasagna and fries. We should have walked then but, having never been before, we gave them another chance. The waiter was awful, dull, couldn’t care less, bored and looked almost depressed. The food was average and felt microwaved (stuck to the plate). I ordered the chocolate fudge cake and asked for it to be hot, not warm. It wasn’t even warm. You’d expect poor food and service from a cheaper restaurant but when you’re parting with close to £100 for two people, you expect more. Very disappointed- definitely do not recommend. They didn’t even ask us how our meal was…they probably didn’t dare!! My husband cooks better meals!

Amazing food and excellent waiters! Highly recommend this restaurant for either a casual night out or a celebration 🥳

Went for my birthday with two friends and couldn’t complain! Great food, great portions, and great staff! We were very impressed, thank you!

Was fancying a. Ice quick Italian, arrived, restaurant ok, no atmosphere. Food was not fresh, ordered a prawn linguines pasta was dry and not taste to the sauce. Not good.

Not good, arrived at 1 o'clock. Stood waiting, they weren't busy. Eventually placed an order. Pizza arrived, Not warm, very, very crispy, not fresh, tabke too small, not the waitress fault. Normally leave a tip. Not this time,

Worst Zizzi I’ve ever been to, I wouldn’t mind but I keep giving it another chance but every time it’s the same old story, Nobody there to greet people wanting tables!, terrible service and under staffed with food not up to usual Zizzi standards!

Food isn’t great for what you pay. It’s very very basic food and small portions. The prices are way too high for what you get. Really disappointing. Staff were nice in general. Wouldn’t recommend to many people I’m afraid

Usual Zizzi food. This Zizzi is nice as it has a part "inside" and part "outside" but still under the shopping centre roof as its int he section thats made to feel like its "outside". Server was super helpful and friendly. You def need to...

Lovely meal at Zizzi TC. Server Steve was lovely and took time to show us the menu. Food arrived piping high and very tasty. Couldn’t manage a dessert but they looked lovely. Note to self: to leave room for dessert next time

Zizzis has certainly taken on board previous negative comments. Yet again service was excellent as was the food. Definitely worth visiting

We went to Zizzi in Trafford Centre. They had great customer service especially Naomi. Food was fantastic as usual , ice cream and cheese cake was fantastic 😋

Lovely staff. The food was delicious. Staff made sure I used my blue light card to get my discount. Children's menu excellent value.

We ended up coming here mainly because it was open slightly earlier than the other restaurants in the food court. I've never been before. The staff were welcoming and friendly and made sure we were comfortable. There was so much choice on the menu we...

Friday night 7pm had booked which was good as they were turning people away who hadn’t. Starter of churros was nice. Main Meal arrived at 8. My risotto was hot and tasty but hanging kebab lukewarm so was returned. Waitress n waiter were very friendly...

We initially waited 45 minutes for two adult mains and a kids meal. The Inedible kids pasta arrived this basic meal was in lumps stuck together, actually hard and solid in places, my tasteless pizza had filling on the middle with 40% simply crisp dough....

Okay so my dad and I came for tea at 7pm. The waiter didn’t know what he was doing at all, I was asking for vegan food that he couldn’t find on the menu and didn’t seem to think existed but it did. My dad...

Popped in for lunch on a Saturday, as we were one of the first to arrive a table wasn’t a problem. Service was excellent and so was the food.

We ordered the new cheese fondue sharing board. The member of staff that took our order asked us what skewer we would like. I asked is that part of the sharing board he said yes so we ordered the prawns. I had seen on the...

Where to start. Visited for a family meal out and so wish we had not. After a 10 minute queue for a table (we were second in the queue) despite half the tables being empty we eventually got seated. Our starters were the highlight of...

yesterday I took my daughter to Zizzis during our shopping trip in the Trafford Centre. We both ordered Calzoni Pizza with garlic pork meatballs. When our food arrived they were both burnt. I cut some of the burnt top away to eat the less burnt...

As per usual we are here when on our shopping extravaganza. Usual food ordered 2 lasagna, 1 garlic bread and 1 arancini. The food was great but the kitchen was very slow. 50 mins before we got main course. My lasagne dish was very badly...

Came here for lunch with my sister for the second time because we had a gift voucher from zizi themselves after the first time we came wasn't good (won't say lots here as that would be a totally separate review but the first time my...

Visited the Trafford centre branch, very disappointing that they no longer accept cash! Cash is always my preferred method of payment and for that reason I will not be returning again :(

We use the Zizzi in Aberdeen a lot, so thought it would be a convenient place to have dinner whilst at the Trafford Centre. We ordered a couple of pizzas and some wine, which were fine - standard Zizzi fare. However, when it came time...

Lovely Zizzi inside the shopping centre which has an “outdoor” vibe even though its inside due to how they have done the décor. The usual Zizzi standard.

We ate here for a change from the norm but wished we hadn't. In a nutshell, food was average for the price and service was poor. I had spaghetti with chorizo, which was watery and at best was a ready meal and my wife had...

Very average family meal at Zizzi’s today. No problem with booking online and to be fair the table service was very good throughout, but lots of little things let down the experience. One of the kids’ meals came with the wrong type of pasta; 3...

This was definitely the worst meal we have ever experienced.it is so expensive to eat out these days therefore you do expect to have good food and service. We had none of these qualities. They are so under staffed and cannot deal with the amount...

Wish I’d read the reviews before we went here, yes the service is terrible, when I mean terrible Karen’s diner has better service! Staff are not interested in anything, was given the menu and they walked away! No offer to order drinks, then returned to...

We had the worst food experience we have ever had out of any restaurants at the Trafford centre. We ordered our food and drinks, they arrived after literally 5 minutes- too quick. The food wasn’t fresh. My husband ordered seabass which came with chips and...

We eat here regular when at the Trafford Centre and today was no exception. We always have lasagna and garlic bread. Unfortunately today it was good but not up to its usual standard. The dishes seemed to have been left to long under the warming...

Absolutely disgusting...... My partner had the new beef pasta ... And it was cold in the middle almost like it had been warmed from frozen ?!? Fresh pasta ? We sent it back and pretty sure it was microwaved again then myself had the lasagna...

The food was mass produced and not authentic. The food however, we could deal with. The service, we could not believe. The young girl that served us was astoundingly rude, in-personable and unprofessional. Get new staff if you want customers to return.

Stafff absolutely shocking so slow took ages to get us a table or even acknowledge we were stood at the front waiting..ages to take any orders /drinks Waited ages for drinks then ages for food ages for desert which is not ideal when you have...

Terrible don't bother, asked for salad none available, this is fair enough, only to be told as all the other meals came down the other option I'd ordered wasn't available....at time all others bring served...bit late????? My husbands ragu then came down looking like a....

Date and time of visiting: 23/3 18:00-19:42 No. of pax: 3 We settled the £32.20 bill by 2 gift cards worth £35 (£20 and £15 respectively), it was supposed to have an amount of £2.8 balance left in the gift card - which is just...

ABSOLUTE SHAMBLES! Is understatement Had to wait ten minutes to be acknowledged at the entrance to be seated right at the back of the resteraunt when there was evidentially spaces outside, The cutlery was coated in pure filth, we then asked for it to be...

we got seated on a bad table on the outside part, when after a stressful afternoon it would’ve been nicer to sit inside where there were plenty of seats. it took about 20-25 mins for anyone to come over to take a drinks order, we...

Visited for lunch today with a family member. The restaurant is inside the ship like area of the Trafford Centre but is looking a bit tired. It was quite busy but the lad in the suit on the door was good enough to give us...

The food arrived before the wine and when the wine arrived it was white instead of red. The chicken and pancetta in the risotto were over cooked and there were very few meatballs in the pasta dish. Almost £50 so not cheap either.

Food was delicious though the truffle pizza is very oily (because if truffle oil so that’s my own fault). Food came quickly but took a while to be seated and to get the bill

My water was nice helpful and he was very funny the food was amazing and it came quick and it wasn’t loud and there is a lot of good music

I’ve been there with my family last week, we had a rustica picante , lasagna , calzone carne picante , calamari, mozzarella garlic bread and a spiedini . The food was absolutely amazing, the service was great and quick. I will definitely come back

We'd booked so had no issues but they were turning people away as they were so busy. As busy as they were the service was still fantastic. Food was lovely as was the wine. Would definiately go again.

The service was poor. Food appeared to be cooked from frozen. I had the breaded chicken it was awful. I never ate it and the staff didn't even look bothered. The service was very slow and the staff we not interested and unprofessional. I did...

We came looking for some food so we lined up for 20 minutes just to be told that they were understaffed and that we would have to wait an hour just to be seated. It would have been helpful for staff to inform us and...

Food was OK, service was awful. I made the booking online, the resturant wasn't busy so don't know why the service was poor? Had to search for someone to pay our bill early and didn't stay for desert. Will not be returning

We visited Zizzi’s in the Trafford Centre, with our 5 year son, who was really looking forward to his dinner. We sat waiting 30mins, whilst people who arrived after us were served, resulting in us having to leave and go somewhere else for dinner. It...

We chose this restraunt as we wanted something with atmosphere, we certainly got that! Felt like staff didn't enjoy their job or dealing with customers, atmosphere was really unwelcoming. We waited to be seated for around 10mins, several staff walked past us, no one made...

Visited today as we have ate here before and other ZIZZI restaurants so we knew the menu and quality.. as we waited to be seated there were people in front of us who walked away as they said they had waited ages, luckily or not...

Rude staff ignored us and the que that built up behind for a good 10-15 minutes! All waiters and waitresses refused to make eye contact. Despite the restaurant being more than half empty the manager eventually told us they were full and couldnt take any...

Slow service as not enough staff. Toilets filthy. Thick with dust and stained toilets, no hooks. Wouldn't come again.

The food was gorgeous and definitely worth the money. The service was a little slow on the other hand this is expected as it was quite a busy time. My only issue was one of the staff I don’t know his name but he had...

Came here for tea with a friend, we were served by Danny who was absolutely lovely and had great banter with us, he was helpful in finding diatry requirements for my friend and went out of his way to help where possible. It was clear...

We visited as we have a Tastecard 241 on all courses. But when the bill arrived we were charged for 2 mains and they deducted 2 starters an overcharge of £7. We pointed it out to the waitress but nothing was done.

We came here for a family meal on Saturday the 17th and has been by far the best zizzi we’ve visited. We were served by the lovely Chloe who was very friendly and made us feel welcome, food was soooo good will definitely come back...

We’ve visited Zizzis many times, in a few different locations, we have never had a bad meal, so we we looking forward to visiting here and booked in advance. We enjoyed our starter and my main of chicken and pancetta was gorgeous, however my husband...

I visit Zizzi's whenever in the Centre at lunchtime. Never had a bad meal. It's better for me to dine here at lunch because evenings tend to be busy. I particularly like the Calzone piccante as the base is not bulky or stiff but soft...

Very slow service which was surprising considering it was so quiet. Zizzi’s is our go to restaurant usually but this not worthy of a recommendation following our recent visit. The Bruschetta was particularly terrible!

Came here but no spaces Was told they could accommodate us shortly We accepted When we returned We were looked after excellently Danny and his team were friendly, helpful and engaged with us all To make the night thoroughly enjoyable Oh and yes the food...

We pre booked a table on line and greeted on arrival. The service was excellent and staff very chatty and helpful. This restaurant has totally changed since we last visited for the better. Well worth a visit now

We were greeting by the manager who can only be described and the most miserable and totally a rude employee, who, before walking off whilst rolling her eyes, said that if we didn't have a table booked, the food can take a very long time...

First let me say that I find many of the restaurants in the Trafford Centre are a bit odd because they are entirely inside with no natural light but try to give the impression that you are sitting outdoors, for me it doesn't really work...

Somehow in over 550 contributions (reviews and photos) on TripAdvisor (mainly very positive) I’ve managed to avoid the words Fawlty and Towers but at long last, here is one. We pre booked as we had a Voucher bought by our kids as a present and...

Went for a Zizzi’s after work and was served by a particularly speedy wench called Lucy ! She was great and made sure to bring me everything i wanted with a smile :) Will definitely be coming again as the (most of) the staff are...

We decided to stop off at Zizi's for a bite to eat. We haven't been here before and our waitress could not have been more pleasant. Her name is Chloe. Nothing was too much trouble. She was quick, polite and friendly. Our food came out...

We arrived at the Trafford Centre around lunchtime on a Friday in the school holidays, walked up and booked a table 45 mins ahead, so no waiting around required. Brilliant service from the team, in particular Danny and Steve and great food in large portions...

We had a great service from jessiah, He had great people skills and made us feel very welcome and comfortable. Would 100% come back. Brilliant food

Brilliant food and our waiter jessiah had amazing service and people skills on our visit and made it an enjoyable experience

The food was excellent and Jessiah had great customer service skills. He was friendly, happy and always around to help

Brilliant food and service from Jessiah at Zizzi Italian in Trafford Centre. Thank you very much Ellie and friends

This review is based on our experience at the time. Customer services have been dealing with this and have generally satisfied us now although some issues were still not answered. We visited at 3pm on Fathers Day, we waited (along with other groups) at the...

Jessiah and Adina, where good at serving us always had a smile on their faces , made us laugh and amazing food

The staff is nice, but the food is very poor. We had calamari and arancini for starters. The arancini were ok, the calamari rubbery, soggy and under seasoned. As a main, we had pork belly with a side of potatoes and squash, chilli jam and...

Excellent food and Jessiah the waiter was very helpful during the whole visit. Thanks to him for making it a lovely experience.

Waiter very helpful suggested what to get and was lovely Lovely food and helpful friendly waiter tasty food

Had a trip to the Trafford Centre.. and decided we would grab some food. We came to ziizii, myself, partner and our youngest daughter. We were met with the happiest of people. Staff were great. Alessio, was fantastic, nothing was to much trouble. Couldn't fault...

I ordered a chicken and pasta dish, however, it came with hardly any chicken, it was basically just a bowl of pasta. Value for money was poor. I wouldn't recommend this restaurant. The positive is the service by the staff but this isn't enough to...

Excellent food but even better service from our waiter Jessiah! First time coming to Zizzis and he made it an experience to remember! Super helpful and really cheery! Would attend again!

jessiah was really funny and helpful bajsifhwnsoudhejeksjdheyuekebeveyeuwkjeveheyejwkwbebehryjdjsbdvydjwbe rvhhhhhh