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4,2

Based on 1.234 opinions finded in 3 websites

3.7Ambience4.2Cuisine3.7Price3.7Service
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3rd time eating here. 1st couple of times were fine. Its been a while though. Today was a whole different experience. Very awkward. Food was spot on. Except for coming out 5 or so mins apart. Staff didn't pay any attention to us at all. Just left us to it. Had to flag someone to order. Drinks came after food. Qr payment didn't work. It was fairly quiet, we paid when we left. There was confusion over where our bill was, so just stood and waited. Very strange. Staff couldn't care a less. Didnt give any instruction at all. Just a very strange and awkward experience. Very meh. Such a shame because the food is so nice. The worst bit overall is the staff dining area for some reason is on the restaurant floor. So no proper break for staff (in their defense) and we could just see them slouching around. Working Staff were just casually stopping there for chats. So sloppy. Sort it out Wagamama.

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Jenna Vieve (sweetpea3186) . 2024-02-27

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Was amazing food service and staff all friendly helpfull.I started to get Anxious as was waiting for my party of 8,and it was getting busy.Maisie calmed me reasured me,she wasn't just a server cant thank her enough. 10 out of 10 to all of you on that day.And my star Maisie thank you .

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Ruth Edmonds . 2024-02-26

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So much choice for vegiterians here. Usually, with Asian food at restaurants, there isn't a great amount to choose from, but here you are spoilt for choice

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dawn of the dread uk . 2024-02-26

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VERY BAD EXPERIENCE! The staff was rude. A waiter literally laughed at us. Moreover, a waitress, after asking us where we were from, went to her colleagues and they laughed (pointing at us). In addition, the food was awful, none of us liked it. I do not recommend it!

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Lorenza Gatti . 2024-02-23

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Had a great experience here today went for late lunch before work my server Kieran was wondering very attentive and kind! Will be back

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Bobbi Homer . 2024-02-21

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Love this Wagamamas. Have come here several times for both eat in and take away and the food is always great. The staff are also very friendly and the restaurant is clean :)

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Emma Thomas . 2024-02-17

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Why here for an evening meal, best do far, beautiful flavours and mix of food.

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Ian Richardson . 2024-02-01

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Popped in for lunch with the family – Wagamama is a favourite of ours but this was our first time to the Bury St Edmunds branch. It was a fantastic experience from start to finish – lovely welcome and service (including letting us have a much larger table than we needed to give us space for our baby buggy), food and drink was really quick to arrive, and the quality was excellent.

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Adrian Horsewood . 2024-01-28

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Nice food but overpriced in my opinion.more than 25/person if you order drinks or dessert

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v. . 2024-01-22

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Lovely grub just not enough of it but thats cause it tastes so good

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Bikergal31 Triumph . 2024-01-16

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This is very best and staff is so nice and sweet and all dishes are so delicious 😊 I am so happy to

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Avi Sharma . 2024-01-14

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Went for lunch on Sunday, great food and service, thanks again to our waitress Ayesha 🥘🍲🍛🍜🍝🍤💙

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Lawrence . 2024-01-08

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Really, really good Wagamamas - excellent service and brilliant food. Plenty of vegan options and the staff were great about allergies.

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Lisa Pressland . 2024-01-07

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Delicious food and absolutely lovely waiters - Maisie was so fantastic and so friendly :)

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Lei E-J . 2024-01-07

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Friendly helpful staff, excellent food, best pad Thai that I've ever had.

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Teresa Mcanally . 2024-01-06

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Had a lovely experience in there recently, The food was amazing as always. Anna made us feel very welcome. Lovely, bubbly and very accommodating. We asked what something was like and she kindly asked the chef for a taster. The restaurant was very busy the busiest I had seen it before, yet Anna was making sure everyone was happy and had time to chat and be courteous to customers 😊 the beer was also nice 😉

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Laura Sawyer . 2024-01-04

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Went for lunch today - there was a bit of queue to grab a table but not much longer than a 5-10 min wait. We were served by Maisie, who was absolutely lovely (as well as her colleague)! The vegan options are incredible and so nice to have such an huge variety! The food was generally so good - was very and impressed by the flavours coming from someone who grew up in Asia 😋 Our favourite was definitely the chilli crispy mushroom!

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Alexandra Santos . 2024-01-02

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I went there with my boyfriend (he works there) it was my first time trying Wagamama and it was amazing I loved it.

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ann claire . 2023-12-14

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Definitely a new favorite restaurant of ours! Holy cow the food is so tasty! Plenty of phenomenal options - I had the Raisukaree and my husband had the Steak Korean Hot Pot. Our server Ayesha was so knowledgeable about the menu items and made our experience very lovely! Loved her!

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Christie McDaniel May . 2023-11-26

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Amazing service, very quick food came out, yummy food and drinks. £35 3 course pp. Thank you Kelly for serving us, you were amazing. Take care, “Cherry Blossom” xx

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Kate Beard . 2023-11-26

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The food was great (definitely get the Spicy Squid, it's so good!) and the ramen was perfect for a cold day. Maisie was amazing, provided great service, and recommended good food. She made our experience here even better, 10/10!

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C . 2023-11-24

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Lovely staff. Very attentive. Nice food very healthy

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Tahir Malik . 2023-11-21

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I come to this Wagamamas quite a lot and the staff are always so lovely and welcoming the service is outstanding every time the food is always 10/10 fresh and certainly delicious. We have Been served by Maisie one of their lovely members of staff a few times and she is amazing always friendly and amazing customer service. This restaurant will always be one of my favourite places to eat.

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Tia Hall . 2023-11-21

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First time ever been in. My slimming world ladies treat me. So impressed I wil be going again

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Carole Folkard . 2023-11-17

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Our most favourite place in town ! Was a surprise from staff for our sons Birthday free desert of his choice !

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Antler Chew . 2023-11-12

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Lovely food walked past loads of times won't walk past again, defo going back again. 👍

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nonrev sevorg . 2023-11-05

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Went with freinds. First time.. Well I will be going again

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Carole Banner . 2023-11-04

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Isaac was helpful, assisting me on what to order since it's my first time in the restaurant.

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Eliza Pacis . 2023-11-02

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Amazing food as usual great service too! Molly was incredibly helpful and very funny. 10/10 service

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Mr Dylan Button . 2023-10-23

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Great food every time. But today was special. Superb service. Excellent food, great drinks and atmosphere. Not one complaint. Izzy and the team made our large group feel super special. Superb.

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Matt Law . 2023-10-20

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What an enjoyable evening. Not being able to eat wheat can be a problem some places but here they are prepared, The dedicated menu, trained staff was really reassuring. The food specifically “the king oyster mushrooms” is a delight on the taste buds. The staff were first rate, none of this robotic , scripted or clinical service but good old fashioned real life happy down to earth service that made the night a prefect evening.

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Tony Sharpe . 2023-10-14

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Wonderful food, can't fault it. Unfortunately let down by the staff who left the premises early and made me feel as if I should hurry my meal and go. Condiments were being refilled and general clean up at 9.30pm although closing time was 11pm. Didn't have dessert due to the atmosphere. Was compensated after speaking with the Manager (the general manager went home, although she was our server)! Such a shame that my first visit wasn't a good one, but I will go back, probably earlier so it doesn't feel so difficult.

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Jules Goldsmith . 2023-09-26

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In there for 20 mins the place was basically empty and dirty, sticky menus and tables.The staff didn't acknowledge us at all instead they sat around. You would think within 20 minutes with the restaurant being quiet they would at least take a drinks order.

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Harry Bates . 2023-09-21

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All the food is delicious and I love that they have vegan options. I recommend the edamame,the gyosas and cauliflower as starters.

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Esperanza Berral Salmerón . 2023-09-17

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Great food and very helpful staff! Many thanks.

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Dave Warburton . 2023-09-03

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Great choice for freshly made, delicious, healthy Oriental fusion food. Even town should have a Wagamamas! I had the chance to try their white chocolate ginger cheesecake and it was divine!! I'm hooked

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Tricia Uk . 2023-08-28

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A really great meal with my wife while on a short break to Bury St Edmunds

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W Sherriff . 2023-08-24

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Firecracker chicken. Bang bang. 😍 Hot katsu is also delicious.

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Jamie Sanford . 2023-08-23

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Amazing service especially from our server Maisie who was very patient and lovely.

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Saskia Vertigan . 2023-08-04

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Visited a few times over the last couple of months, as well as today. First of all, the food has always been really good. Except, today when the food turned up at the table it wasn’t exactly hot, just about lukewarm. Secondly, the staff that welcome you to the restaurant are always welcoming, after that it’s obvious the staff are just going through the motions. Today after being seated, a different staff member turned up at the table asking about food allergies which I thought was her being prepared to take the food order when the time came, and she asked what drink I’d like so I said a Diet Coke please. Then a few minutes later the original staff that sat my daughter and I, came back and took the food order and also asked which drink I want. I politely said I’d already ordered a drink, so she went and checked and she came back and said there’s no order for it. So she took the drink order this time. I think it’s really inappropriate for staff in any restaurant to take an order then walk off do nothing but walk around the place doing not much - if you’ve been to Wagamama’s Bury st Edmunds, you’ll know how open planned it is, so you can see everything. Also, paying the bill isn’t easy either. The QR code doesn’t load when scanned and before now, it has taken 15% of phone battery for it then to say payment failed - this has happened on every visit wherever I have sat in the restaurant, it’s not down to how strong the WiFi/signal is depending on where you sit, as we’ve sat in various parts of the restaurant. As on the mobile as I had a strong Wi-Fi connection and good internet/signal connection. On previous visits I have also had to wait well over 20 minutes because of not being able to pay on the QR code. After today’s experience, I think we’ll be giving the place a miss for a while.

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Francesca Hawley . 2023-08-04

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We always get a lovely meal when here. Staff are friendly and food is hot and fresh.

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Millie Barker . 2023-08-01

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Food great, wait for food not so great

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Dan . 2023-07-25

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After eating here about four times on different occasions, I am now ready for my review. I have dined in and ordered takeout. Now before I begin I haven't had all the dishes on the menu (If I get sponsored, then I will gladly do it 😂) but if you like spicy, don't eat a lot or just looking for something when there are several options this is the place. Also, I can't speak for the alcoholic drinks on the menu but the lemonade and mocktails are refreshing. Starting with the starters, I give it a 10 out of 10 (I've had most of the starters on the menu and I highly recommend the bao buns). For the main, I give it a 6 out of 10. There's lots of room for improvement. I find that the broth for the noodles needs more flavor and seasoning and most of the other dishes needs a little more salt or bouillon cude or MSG. It gets packed during the weekend but it is a chill atmosphere on weekdays and it is vegetarian/vegan friendly (tons of options for both and they allow substitutions) Overall I'll give it a 7 out of 10.

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Elle Frida . 2023-07-20

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The food is always good, service is always fast and all of the staff are lovely

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Sarah Jayne . 2023-07-18

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Maisie was super friendly and nothing was too much trouble for her. She was very kind to our 2 year old who loved his dinner!

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Ben Green . 2023-07-16

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This is our preferred Wagamamas to visit in the area. Staff are always very friendly and helpful, and the food is consistently good!

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Richard Wallis . 2023-07-09

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Great food, great service from the chefs and all staff especially from Izzy.Thank you for your service, we appreciate it

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Emanuel Parker . 2023-07-09

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Always a pleasure to eat here, great service

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Monty theGod . 2023-07-07

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Anna was incredible as our waitress and the food

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Daniel Hurton . 2023-07-01

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Our server Maisie was fab! Great service and very helpful

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Jade Francis . 2023-06-29

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Absolutely amazing every time we visit :) really lovely server called Ellie always makes sure we have all we need and all staff are friendly even when it’s busy. Definitely recommend!

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Jay Knight . 2023-06-26

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Super good place definitely recommended and super nice staff

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Yarani Machado . 2023-06-19

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We received a warm, friendly welcome and were promptly seated at a nice table which our server made ready herself. She gave us great advice about easy payment at the table and then our order was taken by a very nice young man who served our drinks promptly and made sure we were happy with our meals. The food, as always, was delicious and we have absolutely no complaints (we highly recommend the Firecracker Chicken if you like spicy food, and the Chilli Chicken Ramen is a myriad of wonderful flavour. Both dishes were very filling and satisfying. We would return again in a heartbeat. Your guys do a much better job than other chain restaurants in Bury St Edmunds (Pizza Express and Prezzo are both lackadaisical), so very happy with our experience. Cheers.

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Mark Richards . 2023-06-12

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Tasty dumplings and curry with fadt service pre Apex.

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Mary Jackson . 2023-06-09

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Lovely meal and the staff were brilliant. Outside sitting when the weather is nice.

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Nicole Price . 2023-06-09

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All the staff were lovely, food was delicious as always ◡̈

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molly Cocksedge . 2023-05-25

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Ellie was our server and she was lovely! Food was really good, and we felt well looked after and had a great evening! :)

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Harmony Skingle . 2023-05-25

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Worst Wagamama experience, def our last one in this chain. Even in Cambridge is the same, the quality of the food is so low. On top of that, we didn’t get our drinks, we got first the starter. Then the main came separately so my wife had to wait 15-20 min and watch my self eating my main. Oh and the table paper was re-used from the previous table, you can see the order number , which is disgusting.

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Giacomo Esposito . 2023-05-20

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Always fantastic service and wonderful food! I’m coeliac, so it’s lovely to have somewhere to go where I know I won’t get glutened. Big thank you to Maisie on Friday, you’re amazing!

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Kay Salaman . 2023-05-15

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Great food - nice friendly service

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Les King . 2023-05-13

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Impromptu early evening visit. Foods was good, fresh tasting & brought to the table quickly. Staff, Anna particularly, was delightful. We clearly arrived at the right time, as the restaurant started to fill up as we left. Overall, good impression.

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Deborah King . 2023-05-13

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I don’t know…… I’ve never been.

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Paul Tinker . 2023-05-06

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The food and staff are superb :) can't wait to go again :) x

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Justin Holmes . 2023-04-30

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Was a wonderful visit. Had some great food as always.

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Samuel Grady . 2023-04-20

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Consistently good food and service. Can't fault it, one of the best wagamama's out there.

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Jamie Williams . 2023-04-08

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The service was great we ordered yakisoba and katsu curry and chilli squid food was great but the chill squid was under cook 2 bits being raw so they were quick to change them and give us a new portion

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Daniel Phelan . 2023-04-03

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We been in Bury one few times,foods are in Great quality, the restaurant is very Clean and atmosphere is very nice, staff are friendly & really helpful, Specially Head chef (George) very kind and knowledgeable.he talks to you and makes any Dishes you love to eat. In last two visits he came round our table welcoming us and making special dishes for our table.definitely is the best restaurant & place to eat and have great meals.

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Ash Asasi . 2023-04-01

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As always excellent service and good food

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tim churm . 2023-03-30

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Very busy so must be good well worth the wait for table

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Susan Fitch . 2023-03-19

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As always food was excellent. Generous servings and loads of flavours. All ingredients were fresh and tasty. Recommend the ramen and the chilli squid. Service was a little slow and order arrived disjointed which made eating a little unsocial.

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Gareth Norman . 2023-03-12

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Nice wagamamas, really polite staff and quick service.

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Guy James . 2023-03-11

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Don’t normally post reviews but I must say the Wagamama’s in Bury St Edmunds was amazing. The best tasting Wagas I have ever had from the hot and fresh chilli squid to the juicy beef teriyaki donburi to the sweet smoked chocolate cheesecake. I may have come to Bury for a day out but this Wagas makes me want to come back more often. Also I must also say the server Wiki was great as well. Definitely the best Wagamamas I have ever had!

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Sean Kerr . 2023-03-05

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An amazing experience today, our host Maisie what was phenomenal!! Will definitely return. 😊

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Schauwe Burnett . 2023-03-03

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Wagamama is one of my favourite food places. Asian cuisine is very good. Highly recommend. Great service.

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Aaran Ridgeway . 2023-02-19

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Chicken gyoza ramen was on point. Waited on by Izzy who was a queen of service, slayyyyyyyy 💅

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Oliver Allington . 2023-02-18

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Great place, nice staff and food. Usually quicker to get food when eating in than when doing takeout.

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Tom Forster . 2023-02-10

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Never have a bad meal and staff are nice

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Poofie And Poonkie Cooking . 2023-02-04

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Long wait for the wrong meal to be brought out, then the drinks finally arrived. My chicken meal arrived before my partners veggie one! By the time hers arrived I had already finished my meal. A long wait and hype over some very average noodles.

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martyn gregory . 2023-02-01

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Love going to wagamamas, Anna is always so helpful and friendly when served by her and Alfie is always so sweet. Great assets to the team, brilliant food cooked by the chefs and some of the best service I've ever received.

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Danica Murcutt . 2023-01-29

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Friendly helpful staff and lovely food.

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Jay Kerr . 2023-01-22

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Ramen pork belly is excellent! We ate all the foods we ordered. Good price. The foods come out really fast with a good quality. Also good service. We’ll definitely go back.

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Bella Chidchanok . 2023-01-20

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Had a fantastic meal at wagas! Apryl was a banger of a server, and I love the way she writes her name. Plus she said we get a free dessert if we write a review!

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Harmonie Castello . 2023-01-20

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Nice dinner with a lovely service Apryl.

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Beth Higgins . 2023-01-20

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Returned to Wagas after a 3 month break. Loved the updated menu... with old favs still being there as well. Great service managed by Tom and normal delicious Wagas food. Good to be back!

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Guy Ransom . 2023-01-20

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A great wagas! Apryl was a fab server! Plus I’ve got a free dessert from writing this

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Harry Stone . 2023-01-20

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Nice gyoza 🥟 and our excellent server Apryl was the best!

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Charlotte Gilbey . 2023-01-20

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I came here with a friend and we both very much enjoyed the food. Efficient and friendly service.

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Melanie Dolman . 2023-01-17

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Delicious food and fast service

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Joemar Vuelban . 2023-01-16

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Food was exceptable but nothing spectacular. For the price there are better places to eat.

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Midder66 . 2023-01-15

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Great Food and Wonderful customer service! Our server (Alfie) recommended us some great options like the sticky-vegan-ribs which was great!

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James Williams . 2023-01-09

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Typical Wagamama nice food good service

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Stephen Evans . 2022-12-29

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Gluten free options very good choice.

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Vic Coop . 2022-12-22

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The duck gyoza was a little disappointing, the dough was really starchy and a bit over-fried. However, the shirodashi ramen was excellent!

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Bryce Jarvis . 2022-12-21

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Can't say that I have any complaints about this restaurant or location. I have never had a bad experience with the staff or food. I love the green tea they have and I've never had food that wasn't really good.

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Matt . 2022-12-20

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Food is lovely, not too busy, very nice atmosphere

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Charlie Barford-Monk . 2022-12-19

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Used to be very good, but now a very average offering and since covid, overpriced. I find that the dishes don't burst with flavour like they used to and are padded out with too much rice or noodles.

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Bill Ward . 2022-12-16

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Food was nice but far from warm and as two diners, we were served about five minutes apart on the main course.

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Brett Edwards . 2022-12-13

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We ordered takeaway tonight via deliveroo. Basically inedible. Apparently deliveroos responsibility. Waggamma don't care. Not their problem apparently.

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Alison Jones . 2022-11-18

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Disappointed with this visit. After being seated waited quite a while before raising attention of staff. No real staff engagement, of acknowledgement of being there. The atmosphere was underwhelming, not like other of the many Wagamamas we been to. The food was OK, but the Fire Cracker was just too hot & made the meal nearly unedible. This was mentioned to a member of the team who did say other diners had mentioned this too. Perhaps there was a shortage of staff? Either way customer engagement is in my opinion is a key aspect.

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Steve Blackman-Cross . 2022-11-11

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Always a great experience and great food one of my favourite places to eat

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james daniel . 2022-11-06

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4,0

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Sakura Japanese Restaurantlocation-iconCupola House, 7 The Traverse, Bury St Edmunds EnglandJapanese

Great atmosphere. Fabulous service from the team, the level of which is consistent every time. Food on the lunch menu is of great value and well sized portions that alway tastes great. A MUST visit stop for food if in bury, and the drinks are also delicious

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