Vivre in Hillingdon

Lovely beef burger with chips and pineapple drink. Really friendly staff. Enjoyed the food a lot. Our flight was cancelled to Austin Texas, but one of the airport staff sorted the hotel for us.

This was just down right disgusting! We ordered fish and chips and we were staying overnight for a flight the next day Batter was similar to plaster going off and the ends of the fish had to be broken off. Once inside the 'armour' the batter was stodgy! The fish was grey and not a lot! The chips were stale and I believe 'warm ups from an earlier occasion and the crushed peas we won't even address them GBP21.50 each we paid and even though we didn't eat very much we left a tip, I know I need my head read! However when I saw the bill the next morning I was disgusted that a 'Service Charge' of 8.10 had been added Shame M & S in T5 was closed for renovations We were so looking forward to a nice meal at the end of a lovely holiday to the UK and New York

Parfait, tout était excellent même les mignardises le personnel aux petits soins et très compétents. Nous reviendrons avec grand plaisir et communiquerons l'adresse à nos amis.

Very welcoming staff, excellent service, lots of choice for breakfast, pleasant experience. Great beginning of the day after a restful night in the hotel.

Service was good, warm greeting on arrival and friendly waiter but the food was ok at best. My rib of beef was little more than a slab of gelatinous fat with the occasional ribbon of meat. The veg was a little undercooked but tasted fresh, the dark jus was delicious. I complained about the beef, the unsympathetic waiter explained that rib of beef can be fatty but didn’t confirm that a ratio of 80% fat to 20% beef was an average expectation for this cut of meat. I had the answer but he wasn’t interested. To be fair my wife’s meal was excellent, succulent pork belly (virtually no waste), super veg and tasty jus. It would have been good if the waiter had referred my complaint to the kitchen rather than making a lame excuse and backing away from the table awkwardly.

Oh dear - it’s like a Ramsay kitchen nightmare. My condolences if you have no other choice but to eat here like us. Unfortunately the other Belle restaurant was closed - it is much higher rated. On arrival, the front desk warned us the wait would be a while and suggested we eat at the bar instead which didn’t fill us with huge confidence. Water didn’t arrive for almost 20mins so we had to get a bottle ourselves. Drinks came at the end of the meal - one was out of stock and the other was the wrong size. Curry tasted like a microwave meal served alongside long dated packet naan bread. The fish and chips looked anaemic. Kids pizza was a thick naan bread with some cheese and sauce in middle. Of course they got the bill wrong - charging us for the missing drink and for a larger glass of wine when they only gave a small. I felt so ill I was sick when I got back to the hotel room. Sofitel Mgmt - this group are not fit to run a restaurant. The whole service, staff and menu need a total overhaul. What a shame since the hotel itself is nice. I skipped snacks and breakfast at the Club too.

We enjoyed our food so much.. lovely atmosphere. Our waiter, Delwar, was very warm, welcoming, engaging and professional. Thank you for the experience 😊

The experience was made so good by Bogdan. He was genuinely one of the best waiters we’ve ever met - so friendly and chatty, and extremely professional. The food was good and came quickly. Hope Bogdan is rewarded for doing such a great job!

Sceptical after recent reviews, however very impressed , food lovely and service very attentive. Special thanks to our server, Bogdon who looked after us.

We have dined here before and it has been ok. This occasion was spoiled by poor service and pretty bad management. Long waits to order and to pay. Food was passable. Pricing is ok. Choice of food is good. I hope it is back to better next time.

Having stayed at many of the worlds Sofitel and dining in afew of their restaurants, this place ranks below average. It might have been the only one open tonight (Tuesday), but that’s no excuse to offer sub standard food at high end prices. We had the minestrone soup and was not serviced with any bread. When I asked, they said “we used to” but now it’s extra. We have never been anywhere that doesn’t offer bread with a soup dish. For mains, we opted for fish and chip + Caesar salad with chicken. I can’t believe they are serving food cooked from frozen. This is completely unacceptable. They clearly ride on the fact, they are the only option for hotel guest. Sofitel raise your game or lose your status as a 5* brand. This is the second visit to your hotels in 4 months and I am wondering if I will maintain my loyalty status.

Was here 2 1/2 years ago and the food was ok but the service was horrible. Recently decided to give them another shot. Service still the worst, food was again nothing special and 3 of the 4 of us felt horrible a few hours after eating. Both times here I have waited over 30 minutes after being seated and finally went and asked it we could at least get some water. Would not recommend. They obviously have not made any improvements.

The best fish 'n chips on our whole six-week trip to England! Delicious butter chicken curry, also. But the service was slow. We sat around waiting quite awhile for menus, then waited for dessert, and then waited for the check.

Cristo, our waiter, made this meal excellent. I am gluten free - and this is a heavily gluten menu. But we found a salad and salmon combo that worked for me and was quite good. My husband had the fish and chips. He said the fish was okay, but the chips were excellent. He was craving a sticky toffee pudding - and the waiter said he could get it for him from the "other kitchen". It was among the best he's ever had. And Cristo identified a gluten free and dairy free dessert for me...a vegan pavlova which was so delicious. It made for a surprisingly nice meal experience. It's fun to watch the kitchen in action too. Go early for dinner (they opened at 5:30 PM) as it got very busy by 6 PM.

We had booked a table for 7.30 pm dinner and after waiting in line we’re shown to a table. The table next to us was very very loud and discussing business on a Saturday night. We could not hear each other above their din. After 30 minutes a waiter came to take our order and we asked for a quieter table. We were told to walk outside to the terrace. Essentially this is an area in the thoroughfare of the hotel (inside) behind a wooden low fence. After another 20 minutes I went to find a waiter who said he would come out to take our order. After another 10 minutes I went and found another server. The waiter I had seen before recognised me and hit his hand on his head and came out to us. The starter was delicious but we had to chase up the bottle of wine and never got our glasses of water. When the main course was delivered by a lady she said “Bon appetit” but we said we couldn’t eat without cutlery. She promised us some but we never saw her again. After 5 minutes my husband went and found cutlery because his fish and chips were getting cold. My shepherds pie was tasteless, lots of potato and a thin layer of lamb in a watery tasteless gravy. Nobody ever came back to check on us. They add a discretionary 12.5% tip for a service charge which I didn’t think they deserved so we took the bill to the desk and told the manager of our experience. He blames the management for trying to reduce staff and told us it was our own fault because we voted for Brexit. I pointed out to him I didn’t. He said it is like that every night. He removed the service charge and 20% off the food which was fair but next time I stay at the Sofitel I will bring a picnic and save a pot of money and disappointment.

Surprisingly lovely meal at Vivre. I say surprising because it’s nearly airside , there is a more expensive option within the Sofitel and frankly it could well not have been. Lovely freshly cooked fish and chips and delicious cold wine: actually properly cold, all served by the wonderful Peter who along with his colleagues was working his socks off to make the many and varied demands of other clients. He never dropped his smile or missed a beat. Well done.

Tough Chicken Milanese virtually inedible Sent Tagliatelle Carbonna back as cold and rubbery Waited ages for coffee which came half a cup and hot milk in a teapot!

This restaurant is located within the Sofitel Heathrow Hotel. The food was very good and reasonably priced. As a vegetarian, I was pleased with the veggie curry dish that I ordered.

Absolutely fantastic food. The best chicken dish I have eaten for a long time. The butter chicken had a lovely background heat. We had to wait for a while to get a table but it was really busy and they were turning tables quickly. It was worth the wait. Great service. We will definitely be back soon.

Heerlijk gegeten bij het restaurant van Sofitel. Vriendelijke gastheer zorgen goed voor uw klanten en de sfeer is zeer goed met open keuken. Menukaart heeft volop keuzes. Mijn hoofdgerecht Shepard's pie is heerlijk. Het voorgerecht minestrone soep is iets te waterig (je proeft helaas niet veel meer van soep). Kom zeker terug voor hun andere specialiteiten.

Very spacious and comfortable exellent choice food and very friendly staff and services. Peter was our waiter and was very knowledgeable about allergy details and made us feel very welcomed. A good children's menu and reasonable prices

We waited over an hour for our main courses but both were watery - butter chicken and Thai vegan curry. Both could have been so much better! Our waiter avoided our eye after we asked where our meals were. Not a pleasant experience and not...

Below average. Like not even mediocre. Below average. Pizza crust is premade, not baked in their oven. Pizza sauce is just tomato sauce. Absolutely no flavor. Green Thai dish with prawns had maybe 4 prawns. Very distasteful. No flavor. Lots of peppers and onions. Green Curry looked more like green poo sauce. Again no flavors. Curry Chicken was average. Arrabiatta with prawns.. my 8 year old can make it better. No flavor, or taste. Sauce was straight up tomato paste. Shrimp is chewy. He wouldn’t eat it! Service was ok. So disappointed! Nice going for being our last British meal before heading home. If you’re not in a time crunch, go elsewhere.

Terrible service. We were told we needed to wait 30 minutes for a table when the resteraunt was empty. Ordered a starter and waited 30 minutes for the appetizer. Then waited an additional 45 minutes for mediocre food. The largest problem with the service was the way they treated my wife. Clearly, they did not want to listen or deal with her directly. It was not until I asked for the check after she had asked three times that they finally brought it. Stick to room service or the bar Cafe across the way.

What an amazing restaurant! Our flights were canceled and we had a stressful day but the Maitre’D was amazingly attentive- we had Lamb bhuna, Shepherd’s pie, burgers and pizza….each dish was lovely! Compliments to chef on some delicious Lamb Bhuna.

Nice Brasserie style, busy which is a great distraction from the anonymous airport surroundings. French and international menu, cozy well made dishes. Service is very good level, as in the better Parisian brasseries. A pleasant break, only a bit expensive.

40 minutes to wait for a salad, altogether an hour and thirty minutes for a light dinner composed of a Caesar salad, a glass of wine and still water. Terrible service.

Terrible and unbelievably slow service, dark room and very unwelcoming. 40 minutes to wait for a salad. One hour and thirty minutes for a simple meal composed of a Caesar salad, a glass of wine and mineral water.

Dined here early evening in July 2023. Food so bad it was almost funny e.g. "Arrabbiata" with optional chicken costs more than £20 but was packet pasta with a thin, watery sauce and a chicken portion so small a microscope was needed to detect it in the dish. The small positives: the waiting staff were attentive and atmosphere was decent - but these facts do not overcome how poor the value for money was in terms of what the kitchen produced. At these prices, the food has to be better. Won't be dining here again.

We were staying at the Sofitel at Terminal 5 the night before our flight, so really this was the start of our holiday (the Sofitel btw is excellent). We were ”greeted" by a surly member of staff who barely looked up to acknowledge us. He almost begrudgingly took us to a table where we sat for some time, waiting for service. The food itself was fine, though clearly not cooked with love and the service was lacking, though not due to the fault of the waiter who clearly had far too many tables to cover. Though strangely other members of staff seemed to be wandering around with not much to do. It's expensive for what it is, which would be fine if the service came with a smile. At the end of the day, you're paying for the convenience of eating under the hotel. This is something most people expect, but they don't expect to be treated as an inconvenience.

The staff was an absolute delight. Aga, Elisioes, Emilia (it was her birthday!), Leopold, Andrea, Morrlae (forgive my spelling)….what a team! They were thoughtful, kind, fun, professional, and cheerful. The breakfast was fantastic, set me up for a long day of travel. Thank you!

Restaurant is located inside Sofitel at Heathrow airport. The space is dark and unattractive with low ceilings and fake wood tables that lacked tablecloths. Service was inattentive. The Caesar salad was puny and did not come with croutons. I had to request bread, which looked...

I have had mostly positive experiences and this restaurant, especially in terms of service. Staff always friendly, helpful, obliging. However, this time I have to say, the service was uncharacteristically poor - it was busy, and whether it was one of the regular wait staff...

I ordered bacon and cheese burger. The burger they brought me didn’t have the bacon. Told our waiter and he brought a plate of bacon so I can make my bacon and cheese burger!!!

Have eaten at the Virve on previous pre-flight overnight stays at the Sofitel, and I must say the experience was well below par on this occassion. It felt more like a fast food resturant. Food was dry, and over-priced for the quality, and service was...

Had a lovely family meal in the Vivre Restaurant at the Heathrow Sofitel excellent food at a reasonable price with good service would definitely recommend, we sat in the Terrace area which was much more intimate and away from the noise of the main restaurant

We reserved 4 weeks ago and made clear one of us was Vegan, which was confirmed by the reception staff that greeted us on entry to the resturant. On being seated there was no viable vegan starter option, considering there looked to be 10+ chefs...

My, oh my, oh my, why me and my husband keep opting for breakfast at Vivre is something that a psychiatrist would struggle for an answer to. Once again I fell for some positive reviews for the breakfast and thought maybe, just maybe they’ve improved...

Great restaurant. Food was excellent. Staff were very obliging. Menu excellent. Not to many options but a bit of everything for everyone. Very busy but not noisy. If staying at the Sofitel or in the surrounding area would highly recommend a visit.

Located in the Sofitel Heathrow, we had an early flight the next day and stayed overnight. We had an early dinner in Vivre located within the hotel. Food and service were fine but not special.

Had dinner and breakfast the next day, Both were great. Excellent, professional and friendly service from Anup Sheldon and Emilia. Highly recommend the breakfast buffet.

We ate here for dinner and breakfast. Food was better than expected for an airport hotel restaurant. Dinner menu had several healthy options with an excellent vegetable side. The Caesar salad was very good. The fish and chips were decent. The breakfast buffet which was...

The restaurant was really busy but we had booked so got seated Immediately, the restaurant did smell of fish which was a little off putting seeing as we didn’t want to eat fish, the food we had was good but not memorable! But no complaints.

Had a wonderful breakfast at Vivre this morning, 18th April, there was a great selection of food to choose from, my dietary needs were happily catered for by both the very kind and lovely Kamaljit who served my table and took time to make sure...

I try to be fair with reviews but this place offers mediocre quality, small portions costing about twice their actual worth. I understand hotel restaurants at airports are never cheap, but this place is a bonefide rip off. One person in our party ordered a main pasta for £20 that was very small and had to order something else as they were still hungry. I spent £38 for two drinks and a dull chickpea curry. A half-interested service from the waiting staff did not make up for the food situation. Safe to say unlikely to use again.

The food was very average. Slow service. I had to ask a few times for water/cutlery to be brought to the table. I waited about 15 minutes for the bill, good thing I wasn’t in a rush. Definitely expensive but that’s just standard for Airport prices. A 175ml glass of wine and dinner for one costed me around £50, but there was no where else to eat for the time I arrived at my hotel - so for convenience food it was quite expensive.

Must of been having an off day. Saturday night family of 4, Door host think he was the manager very off hand and abrupt he seemed to march us to the table. Lamb shoulder cold and very fatty, I pointed this out, ok they removed...

Ate here on Saturday 18th February with my family, very attentive staff and knowledgeable about the menu, I chose the steak, which I was advised to have medium rare came out perfect great taste and well presented. My daughter had the rack of ribs which...

Delicious Indian food with chicken They brought some hard yogurt sonas to make it less spicy . Pavlova with ice cream with only 120 calories . Great service !!!!!

Although the kitchen staff were visible in the kitchens, with no physical separation, the restaurant was surprisingly and pleasantly quiet. Plenty of dishes to choose from and a good wine list. Breakfast equally good.

Stayed at the Sofitel during a conference and had a great time. The hotel is spectacular and extremely convenient for a quick trip. One of the highlights for sure was breakfast at Vivre in the lobby and as a big fan of the traditional English...

I have been coming to the breakfast buffet at the Vivre and I have never been disappointed. Eddie, the breakfast chef who is very entertaining as well as Fabrizio the manager and Marilou + Eliusus, they really work hard to keep the guests happy. KEEP UP THE GOOD WORK!!!

Exquisite service and ambience suited to start a superb sojourn abroad with a sumptuous menu and super fast service. Wonderful! Richard was an ace server. Thank you!

Excellent food and atmosphere, and can’t fault the service. Special thanks to the manager, Parveen for looking after me and my family for a lovely evening before our flight to Albania.

My visit to Vivre was good. Nice vibe, nice spacing of restaurant goers, my food order was taken quickly by Christo and the food came in quite a timely manner. They did forget my sweet potato fries, however they came out piping hot and really quick so it didn't bother me. Burger was just nice overall. Not the best burger I've had and thick cut red onion kind of overpowered the rest however the bacon was tasty and crispy just as I like it. Overall I'd say 4/5 and it was £27 for beef burger with fries and a coke.

The Sofitel Hotel (which is lovely) was very busy this particular Saturday night in October, where the private lounge was full and nowhere to sit. We decided we were hungry but all the restaurants were full (there’s 3 in the hotel). We asked at the...

I had a pizza that didn't measure up to Pizza Express, let alone Naples, and our local pub does a better fish and chips. Tables are out of Kentucky Fried Chicken and the atmosphere is nil. And it cost a bomb.

We ate hear last night before our flight from lhr today. We both had an excellent meal with a decent bottle of wine. Nice atmosphere in the restaurant and excellence service, especially from Anup, our waiter.

They have a superstar in Eddie the senior breakfast chef. Makes the breakfast experience a cut above the ordinary. The quality of the buffet was also good

We had great steaks which were cooked exactly as requested. With each steak you get 2 sides and a sauce. Next-door table's pizza looked good too!

We have eaten here so many times for both breakfast and dinner and it is not to be missed. The food and service are second to none for a Heathrow hotel

We ate here when stopping overnight at the Sofitel. Options for where to eat were limited and this was the most convenient one for us. The restaurant offers a decent range of dishes for an evening meal - pasta, fish and meat options but we...

Six of us had dinner here the evening before our flight. The food was acceptable, our waiter was reasonably friendly and efficient. Obviously a child had been sitting at our table before we arrived as we found pasta all over the floor under the chair...

We had meal vouchers fromBritish airways We were allowed 2 items from a set menu Food taste great Server richard was friendly Kitchen was slow, took a long time to get food We were very tired after having our flight cancelled Wish it was quicker service

Excellent service and super-friendly staffs which include the manger, chefs and the waiters as well, especially a woman called Kamaljit who served us well and made sure to help us all the time. The food was delicious, we enjoyed eating breakfast in there.

Very slow service, pretty boring food, and overpriced. Typical airport hotel restaurant, but bigger and worse.

We had an early morning flight so booked a hotel room, and a table at this restaurant. The service was friendly and helpful. The wine was nice. I ordered the burger, which was very good. It was lovely to have a view of them prepping...

מסעדה במלון סופיטל היתרו. כדאי להזמין מקום מראש. אוכל מעולה!!!  כל מה שהזמנו היה טעים. אלכוהול טוב מאוד. שירות טוב מאוד. המרק היה אחד מהמרקים הטובים שאכלתי אי פעם. אפילו הפיצה פפרוני שנשמעת כמנה פשוטה והזמנו גם אותה היתה מצויינת. בקיצור, אפילו שהמסעדה נמצאת בתוך המלון שבתוך הטרמינל וזה נשמע כאילו אין יותר מידי ברירות איפה לאכול - היא טובה מאוד ומומלצת!! Restaurant at the Sofitel Heathrow Hotel. You should book in advance. Great food !!! Everything we ordered was delicious. Very good alcohol. Very good service. The soup was one of the best soups I have ever eaten. Even the pepperoni pizza that sounds like a simple dish and we also ordered it was excellent. In short, even though the restaurant is inside the hotel that inside the terminal and it sounds like there are not too many choices where to eat - it is very good and recommended!!

This is billed as a fine dining restaurant at the Sofitel Heathrow. Other dining options were limited there so this was basically the only option.reservations were required. This place seems more like a cafeteria with Formica topped tables. The food was very average. If it’s...

Had dinner here whilst staying the night at the hotel prior to a flight the next morning. Pleasantly surprised - although the restaurant was extremely busy, the service was excellent. The staff were attentive, the food was quick to arrive and the standard was very...

We arrived at the restaurant and were advised we had to wait for 20 mins for a table. We walked across the corridor to the Bar and had an aperitif. After 15 mins we went back and Parveen was there to meet us. He showed...

Decent food and slow service. I was comped by airline for missing my flight and they give you a dinner voucher at this restaurant. First you cannot just get a table you need to reserve the table in person then go there again to line up to be seated. I had two courses meal and nearly took two hours from start to finish (not by choice due to sloooow service). The staff are nice and courteous.

The best Hotel at HRL the Hotel is clean the restaurant is nice the staffs are friendly and helpful! The mate of house keeping to clean our room is so wonderful and did the fantastic job love him Savester is simply the best and other...

Eine interessante Karte für Speisen und auch für Wein. Sehr gut gegessen,auch super Frühstücksbuffet.

The food was mediocre, but the service was horrible. They simply do not have enough staff.

Had very filling breakfast, the omelette was excellent and well prepared , Kamaloit was very helpful and friendly even went to get me a latte Thank you

Food was solid but service was terrible. Forgot our drink, our toppings, and our pasta took an hour to arrive. Basically forgot our whole order.

The food was so incredibly delicious by Chef CHRIS! Chef made great fish lemon sole and other kind of dishes made you mouth water ! The best of waiter staffs Borden, Marvel, Sorocco ! They are great services and very attentive indeed ! Thanks for...

Do not order the lamb Bhuna if you expect any lamb! Advised the waiter who took no interest. Extremely disappointed. Spoke to other guests who where equally disappointed.

TBH we approached our meal in Vivre with a degree of apprehension having read such varied reviews. But with an early flight the next day, it was the easiest option and it turned out to be a very good one. Food and Service were very...

Booked here months again for a pre flight stay in the Sofitel. Shown to our table and orders taken promptly. After that however everything seemed to take forever. Waited and waited to no avail. Noticed those around us were experiencing the long wait, some longer...

Everything brilliant and especially Kamaljit and Rowan at Vivre including breakfast chef they couldn’t have helped anymore and greeted me with a fantastic smile

High Prices - Low Standards The gift of a captive audience. 3 of the 4 chairs at our table were ripped 2 out of 2 orders wrong. 40 minute wait for food. £20 for a burger.

Had dinner here while staying in the hotel before a flight the next morning. It was a surprisingly good experience. The menu has something for everyone - I had a good Indian dish and my wife had chicken from a clever mix and match grill...

Well presented meal. Staff friendly.

Amazing fish and chips. Nice ambiance

As others have said, nice food but really slow service. Glad we didn't have to rush for a flight. They just need to hire more staff

A mediocre experience. Vivre is always quite expensive for the food quality and relies on its convenience for those staying before flying. This time service was quite slow. It was blamed on the sole having to be cooked to order and to be fair the...

Service was terrible. Drinks and starters came quickly. Then waited over an hour for the main. We witnessed waiters bringing meals to the wrong tables not knowing who ordered them. A couple walked out because they could not wait any longer. People ready to order...

Had breakfast at Vivre and experience started with a warm welcome from Fabrizo, manager on duty. I was served by lovely Kamaljit who understood my dietary restrictions and went out of her way to make sure I enjoyed my breakfast. There was plenty of choice...

Told we had to book as it was full but eventually let us in and only 50% full. Gluten free options were poor and nothing much on offer . Expensive wine and it’s poor.

Disappointed with the food. The Butternut t soup was greasy and molten hot. Couldn't eat it. The terreine was better. For mains, the pasta Carbonara was dry, sticky and horrible. The fish and chips we're ok. We were looking forward to a special dinner and...

Great service from Parveen and the rest of the team. Food was spot-on and service was excellent.Very friendly and welcoming restaurant

Great meal for second time in 6 weeks and very good service from Sheldon, will definitely use again next time at Sofitel T5

This restaraunt is probably one of the worst I have ever been in, the service is terrible, we waited 35 minutes before anybody asked if we would like a drinnk!!! The food is average, the waiting on staff don't care, the tables and furniture are...

Good selection of food, tasty and well presented and cooked fresh. You can see the open kitchen from the restaurant. Efficient and friendly service.

Accor Hotels should be thoroughly ashamed of the wretched Vivre in their Sofitel Hotel at T5. Everything about it smacks of treating the customer with disdain whilst at maximum expense. The limited menu has diminished even further, with one pasta dish, two pizza options, one...

Disappointed The food is nice but these people have no style and do not understand the art of the table, even if they have a French name. We ordered apperitives, Martinis, then starters and mains with wine. They brought the wine first the the starters...

Checked into the Sofitel on a Friday afternoon and had booked a table at Vivre before we arrived. Our table for two was so close to the tables either side of us, we may as well have been on a table for six. My husband...

We have eaten many times here over the years we have been coming to the Sofitel . We enjoyed our steaks, though there was no choice this time, no fillet, ribeye, etc.-COVID I suppose has limited the menu choices.This restaurant gets busy so I recommend...