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4,5

Based on 441 opinions finded in 2 websites

4.5Ambience4.5Cuisine4.5Price4.5Service
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Nº 80 in 278 in Down

Nº 2 of 5 American in Down

CUSTOMERS TALK ABOUT DISHES WITH.. coffee

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Very slow & poor service. Just needs a good manager to oversee things. Hard boiled poached eggs, items forgotten. 2 of us ordered similar food, 35 minutes between the 2 breakfasts being served. Disappointing, as we love to support local businesses. Have left before because of slow service, but thought we'd give it another go, as anyone can have a bad day. However, we could have got a better breakfast at the petrol station.

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Bernie M . 2023-04-10

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Visited lots of times before, so was very disappointed with the service today. We both ordered tea and a fry, asking for soda bread to be swapped out for more potato bread instead. Simple. Long wait for food, but it was busy so that's ok. Food was brought out but was missing bacon, maybe order not taken right ? but I pointed it out before the plates were put down, so the server took both away only to come straight back with them and said bacon would follow. We then waited for another few mins for our cutlery. Then another 10-15 mins before bacon came... I had the rest of my meal eaten at that stage. On paying, I wasn't asked about my meal or apologised to (it was the same server) so on customer service alone, I'll not be back when there are other options in town. Also, pet peeve, when cleaning a table, please do not spray disinfectant from a height so it will hit the customers at the next table... twice!

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GemsNI . 2023-02-11

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Having visited the cafe a number of different times with friends and receiving reasonably good service. I had thought it would be the perfect place to take a client. Unfortunately I was wrong! As myself and the client had (only) ordered drinks the owner informed us that as we were not ordering food she could move us at any time to accommodate a larger group. In my opinion a very unwelcoming, rude encounter from the get go. I honestly wouldn’t recommend this place if you are planning on (ONLY) ordering drinks in a cafe and having a catch up. (We had planned on having lunch after our meeting but after the rude encounter was completely appalled at the service so decided to go else where for lunch.

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conorS8619RN . 2023-01-20

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Haven’t been in a long time. Place jade been done up so beautiful. Arrived and sat down. Coffee order taken straight away and took ten mins. After we ordered a bowl of soup and chips 40 mins later no food . We got up and walked out. No one came to check to apologize to explain. There was only us and 1 more table to be served. It’s a pity but won’t be back. Went elsewhere and with in ten min fresh soup and chips served . That’s how it should be done

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cazpf123 . 2022-11-12

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Was the first and last visit. We got a table, and they brought the menu after 10 minutes. There were only a few people in the cafe. Not to mention the poor food, slow and unpleasant service I was surprised by the fact that after asking for the bill, the waitress found the prices on a sheet, counted them in her mind in a couple of seconds and told me the total amount. I did not understand for what and how much I paid. Shouldn't I have seen the bill first and get a copy of it?

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Danniella333 . 2022-11-07

MORE AT TripAdvisor

Food was gorgeous we have coffees and breakfast. However the most disappointing part of the experience we had to sit at big table ans after ordering they sat other people at the table which ruined our breakfast because we couldnt relax or chat as there no privacy. Felt like having breakfast with two other strangers. When we asked could we move they said other smaller table was reserved but two ppl walked in and sat at it and thry certainky did not look like they had reserved it. Overall this cafe should get rid of those big tables esp in table if two have to share it with other people just not comfortable experience.

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Carolyryan . 2022-09-03

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Poor service front of house. Arrived to find the place busy as usual. We don't mind waiting which we have done many times before but staff seemed to prioritise locals. People who were seated 15 minutes after us had their orders taken before us and served their food before our order was taken. I had to ask staff to take our order, not sure how long we would have been ignored otherwise. 15 mins after we ordered our lunch, someone sat next to us, ordered his food, was served his lunch and finished his meal before our food arrived. My partner enjoyed her chicken burger and chip. My healthy option was nice, chicken was a little dry but everything tasted fresh and well cooked. Just a pity it was not well organised and managed out the front of house.

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Liam R . 2022-04-20

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First time visiting here last weekend and it won’t be the last! I had the Spanish Brunch and it was amazing. I’d seen plenty of photos of this dish on my social media so I had to try it and it did not disappoint. It was all so tasty and my friends got paninis which they also really enjoyed. A lovely atmosphere in this place and it’s clearly very popular due to the amount of full tables and people standing waiting for a table! Can’t wait to visit again!

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newelle149 . 2022-03-02

MORE AT TripAdvisor

Second visit. Spectacularly slow service on both occasions even though very few customers....won't be back.

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BruinMolly2 . 2022-02-12

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This is my favourite coffee shop in Northern Ireland. A great menu that has something for everyone and the food is just so tasty. Service is quick and I would come all the time if I lived closer.

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Chloe N . 2021-12-27

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We stopped here for coffee and hot chocolate on our way to Ardglass. It was very good and service was lovely and friendly.

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Duvvy1 . 2021-08-14

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Enjoyable lunchtime visit, great grub and good service! Clean & happy with Covid measures. Parking nearby was handy and good music (Promises by Calvin Harris)!

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Stay38701276289 . 2021-07-07

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I loved this place but after today I won’t be back. Took 40 mins to get a fry and some dirty fries . Coffee was served as soon as we went in and was finished before our foot arrived. The fry was over cooked with the bread and undercooked with the meat. This was taken back and no refund offered . The dirty fries were served in a take way box. When your paying you expect a plate and cutlery which we had to ask for. The young girl have attitude and when we asked for more coffee we were told to pay for it. Surly there is refills as there always was. So disappointed

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cazpf123 . 2020-10-03

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Good food, nice coffee, friendly staff. Nice spot in castlewellan, worth a stop. Salted caramel brownie was tasty.

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Chris684531 . 2020-08-03

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After a leisurely stroll around the lake we headed for snacks, knowing that urban had ripens for takeaways that's were we headed, I had the protein pancakes which was the special with nutella, peanut butter and banana, unreal filler. So good to see them open for takeout! oh and had a tasty coffee and protein ball for afters. Really hits the mark. Thanks urban. SocialDistanceKeepsUsSafe

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eamonnmw . 2020-05-15

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When we were getting seated, I looked at what the other tables were getting served. The presentation was so good, that I was really wanting to intrude and ask some of the people, what they had ordered. It looked so appetising. It looked like it had come out of the kitchen of one of these fancy Michelen star restaurants. When I saw the prices were normal, I just wanted to try 2 or 3 things because god knows when i would get back there. The girl that served us was very friendly and helpful with our menu choice. The food tasted just as good as it looked. We will definitely be back after lockdown!!!!

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davboygreen . 2020-04-27

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Great cafe and well prepared plates of really good food.Friendly ,attentive and welcoming. Casual,Relaxed Atmosphere Very satisfying .We will be back PS Local Musicians provide evening entertainment.. Totally Awesome.. M.U.G.A Make Urban Great Again American Visitors

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B7696PNbrianw . 2020-04-26

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Brunch, stopped in on a Sunday afternoon for coffee and some food. The staff were very friendly and our wait to be seated was seconds. Food was very good, well presented and very tasty. Coffee was quality and not too hot..Good VFM and we are looking forward to out next visit

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gremlin030 . 2020-03-08

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We are really big Bailies coffee fans and this is what drew us to Urban Cafe. We are very impressed by how the coffees were made both filter and Americano. I had a waffle stack which included fruit, bacon, maple syrup, waffles and a fried egg. OMG... it was delicious. My husband had a hot bird bagel which included chicken, chorizo and sundried tomatoes and he licked the plate. This place is warm, welcoming and full of happy. A must see. Can't wait to go back.

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carolcJ7075NT . 2020-02-29

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I came here today with my mum for breakfast and was really pleased to see a whole section of the menu dedicated to vegan dishes. It had variety and the dishes sounded delicious. I had the avocado toast which was pretty plain so I got sriracha to put on top, so I would recommend getting a sauce or side if you were to order that. My mum also really enjoyed her Bennie. The coffee is delicious and the staff are lovely. Christine and Fiona are wonderful and were very helpful and friendly. We will definitely be back to try other things! Thank you very much

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NLF16 . 2020-02-14

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Urban is top class! Immaculate setting, friendly staff and beautiful food & coffee! A must in my opinion!

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countydown2 . 2020-01-07

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We had the most lovely breakfast in a great setting. Felt at home and the food was beautiful as well as very tasting. The vegetarian dish was very filling.

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301natashai . 2019-10-28

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I have tried a lot of things on the Urban menu. Last week I went for the Burrito and I was definitely not disappointed! Absolutely packed with chicken, rice, beans, peppers and a bit of Jalapeño for a kick. Really filling and lots of flavour. Would highly recommend a visit. Looking forward to getting back for another.

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Frank D . 2019-10-15

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Been coming here for years, menu is always exciting with a lot of health funky options. Coffee is to die for and it is normally quite busy 9which is a good sign). You can pre-order food if you are on the move too.. thoroughly recommend.

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Anth0nyMc . 2019-10-03

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A family favourite for breakfast and lunch but we were disappointed with waiting 35- 45 mins for three breakfasts. Claim it was due to too many orders however the place was not even full. Lovely staff and very apologetic. However not the first time for a long wait. However food is always good, eggs undercooked or over cooked usually but apart from that, delicious combinations, good coffee and fabulous staff. Would recommend but be quick to speak up if left waiting. Always busy.

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MabelNora . 2019-08-26

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After a long day in Newcastle County Down for work purposes, I decided that a nice lunch on the way back to Belfast would boost my spirits. This is the 2nd time this month I have popped into this little cafe in Castlewellan but it is hard to try something different when you enjoyed your first time so much. A very good Chicken Ceasar Salad and some juice and now I am trying to figure out when my next visit will be.

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Nicholas D . 2019-08-23

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Menu was varied from breakfast to wraps and salads. Service was very good, food was very healthy. I had the 'Pro clean' (sweet potato chicken, egg, salad, seeds) and my wife had 'The Rosie' (melted Brie, bacon, red onion, lettuce, sunblush tomatoes, Rocket) We were both very pleased with the food and service. We will be going again soon and I recommend others to do the same!

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Garry H . 2019-08-22

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Popped in for work lunch today. Love the all day breakfast menu. Had delicious brunch.perfectly cooked poached eggs and bacon. Meal severed very quickly. Lovely relaxed atmosphere. Love the tables. Staff very friendly.

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Sar40th . 2019-08-21

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We had lunch here midweek and were delighted to find a menu that had something for all of us. Amazing freakshake milkshakes wowed the kids, there were plenty of veggie and vegan options for me and a range of meaty meals for everyone else. Would recommend it.

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KeenaM11 . 2019-08-15

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No one can to serve us. We had a 40 minute wait for food then when I went to pay they tried to overcharge me.

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T474EXandrewt . 2019-08-05

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Called in as group on Thursday 4th July and the salad has obviously not been rinsed as there were gritty bits in every mouthful. The order came incomplete and there was no compensation for this mess. We had been in on another day and it was perfect. Such a pity.

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Sofia P . 2019-07-05

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Just had to send my place back when we went to have a family breakfast on Sunday. Place looked attractive and we decided to try it, however coffee was small and lukewarm ( it was a capuccino) and my breakfast was altogether inedible. I ordered salmon and scrambled eggs, the plate was piled with huge amount of eggs with a funny smell and salmon was cold and tasted off. Nobody came to check on the food so i had to take my plate back to the counter myself and the waitress took it from me without offering any options, and then came back with the same plate piled with more salmon. She said they opened a new packet! And then sent the same (now cold) food back...I didn't want it anymore, so had to say no and they took it of the bill.For the prices they charge food quality was poor and the service wasn't great, won't be back.

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Seaside787205 . 2019-06-23

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Fabulous breakfast, catering to gluten intolerance and making coffee exactly the way we like it. You can have porridge, pancakes, plus the usual eggs, sausages and bacon.

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Fi O . 2019-06-18

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Called in today for lunch with husband and Baby. Not greeted or told where is good for prams, just had to awkwardly try and naviagte somewhere to sit. After 15 minutes of a wait a lovely lady came to say there were no sweet potato fries left I said this was fine regular would be fine. Undercooked chips, husbands fry was beyond burnt bacon and egg were inedible, had to ask twice for brown sauce and cutlery. And then my husband was charged for a tea when it says on the menu tea comes with the fry. Such a shame, staff so pleasant however food not good.

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eimearkelly93 . 2019-05-06

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Quick stop for a coffee and tray bake. The Rocky Road was the best I've ever had. It was very busy so the food must be good. We sat outside with our dogs on one of the two picnic tables outside. No dogs allowed inside.

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heavelyd . 2019-04-27

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Stopped in for a late breakfast as I had been told the coffee was delicious. I had sourdough toast and my sister had soup. Both were really tasty. The coffee however was a highlight. The choice of sweets was limited. Cafe seemed to have a healthy vibe

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weebaldtcat . 2019-04-08

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I had the fry up and it was very good. Not greasy and good portion size. Coffee was also very good. Friendly and attentive service

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K8833GEdaveb . 2019-04-06

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It was a welcome relief to get out of the rain. Luckily I found my self in one of Castlewellan's wonderful coffee shops. Nice and cosy, great staff and good coffee.

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trevor c . 2019-03-18

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We called in for a cuppa. Had a latte and an americano, and a tray bake. Very pleasant staff; coffee pretty good. Lively décor. Great buzz of chat from the large numbers of customers. Un pèlerin

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unPelerin . 2019-03-01

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Called in mid afternoon with the wife and kids. Ordered tea and a coffee with a tray bake each and chicken bites and chips / sausage and chips for the kids. Everything was fairly good but not outstanding. First minor glitch was a wobbly table which is just down to the luck of where you sit I suppose. I had a 'standard' caramel square which was ok but had a slightly underwhelming flavour and runny texture that made me think the caramel was not quite right. My wife did have a Bounty or Coconut caramel square that she thought was excellent. Kids enjoyed their food and I did manage to steal one of their chips which was well cooked and dry.

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Dee E . 2019-02-25

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We had gone for a walk in Castlewellan Park and had been looking for somewhere to have lunch or a coffee and called into Urban on Main Street Castlewellan. The place is lovely and the owner couldn't have been more friendly or helpful regarding menu etc, lovely vibe and relaxing place to be. We both had the chicken and bacon salad with chili jam and a gorgeous dressing. To be honest it was really hard to decide as there were so many options we could have chosen half a dozen dishes. Will def call again and would recommend Urban to anyone who likes really good food and good atmosphere.

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Companion652793 . 2019-02-05

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So, on our way to stay at the Slieve Donard our son took us to Urban with the guarantee we would love it. They had quite an extensive varied menu with lots of healthy options. I am gluten intolerant and there seemed to be enough on there for me. My first gripe is, we got served our ‘hot’ drinks then waited 30 mins on the first three snacks to arrive, then had to wait another 10 mins on one panini and a toddlers meal, by which time the two year old was very fractious and hungry. I think the staff were doing their best and were maybe overwhelmed by how busy they were but maybe if someone had said it will be quite a while before you get your food we would have chosen to go somewhere else. The food was lovely and we all enjoyed it. I asked one girl could I have fresh tea as ours was cold and she literally poured hot water onto the existing two teabags Injust don’t think they were prepared to be so busy. If the stars were just for food I would have given a 5.

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Dramaqueen50 . 2018-12-27

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Visited Urban after doing the Red Route at Castlewellan forest. I was so hungry I could have eaten a horse - I looked but they didn’t have horse. Settled for the Spanish Brunch which comes in two sizes...small and large (horse sized). It was nice and spicy. Really enjoyed the Flat Whites. Service efficient and friendly. Will visit again for sure

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carlingfordgreenway . 2018-12-17

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Popped in solo while waiting on friends in Castlewellan. Was a busy wee spot and very homely inside. There were also papers you could read. I got an almond milk cappuccino which was tasty. They have a separate vegetarian and vegan menu and the main menu is extensive. Although I didn’t get food, the food coming out looked tasty. I arrived at 4 and the kitchen shuts at 4.30.

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Unar123 . 2018-08-21

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We come to Castlewellan ever year, and always love visiting Urban! The staff are always friendly, coffee is fantastic, and there's a great selection of other drinks and things to eat if you're not a coffee snob like me! We'll definitely be back more during the week :)

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Andrew W . 2018-08-05

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Went today for the first in a long time.

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Cazpf1 . 2018-07-11

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Excellent food. Staff very friendly and attentive. Set in the main street of Castlewellan right beside Castlewellan Forest Park. Great selection of coffee and gorgeous traybakes.

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Joanne S . 2018-06-13

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Was in the area and decided to try this café for lunch. I had the stuffed French toast and my wife had one of the sandwiches.. both were excellent.. would definitely return. Staff were excellent with the service aspect.

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Reverend20 . 2018-05-30

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Great menu for vegetarians. Friendly staff, nice atmosphere for family having a pancake breakfast before visiting Castlewellans maze! We would definately call in again to try the Veggie burrito!

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Alan A . 2018-04-29

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Brilliant as always. The Spicy Spanish brunch is unbeatable. Always our last stop on the way back to Galway on a Sunday afternoon when leaving castlewellan. Top marks Claire 👌

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s23mcv . 2018-04-29

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Visited today with my partner for breakfast and we really enjoyed our visit. The food was nothing but perfect. The young girls serving us were so friendly and polite. Nothing was to much for them! The decor was just lovely. So homely.

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A5075OWnicoleb . 2018-03-25

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My better half is a Vegan and she just raved over the great vegan menu selection!

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yeratit . 2018-03-10

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Called in on way back home today after being stuck in Newcastle with the weather. Coffee was lovely and staff friendly but am confused. Looking at the menu there are similarities with Railway street in Newcastle. Get the feeling someone’s copying the other. Such a shame. It’s very sad when people copy each other’s ideas. Not good.

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elaine1571 . 2018-03-02

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Had the stuffed french toast snd it was absolutely amazing!! highly recommend! Brilliant atmosphere and awesome staff 😊

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Tierna M . 2018-01-31

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Been a few times and every time been greeted with a smile.Food and coffee is first class. Spanish brunch is to die for

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callum m . 2018-01-31

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Nice place with a good atmosphere. I had a great URBAN hot chocolate and a brilliant fry for only £4.50

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Devon M . 2018-01-31

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I like this place. Good coffee and menu choices in a comfortable setting with WIFI. Only 3 stars though for the kitchen being shut at 15:30 on a thursday afternoon on a rare occasion when I was able to take my Mum out for a bite to eat...

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BabyGiantGeo . 2018-01-20

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We do frequent motorcycle trips around the Mournes and regardless of which route we take we always stop at Urban for lunch. Many thanks to Cat and her friendly staff for the usual welcome and delicious food. Highly recommended.

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jackm1600 . 2017-10-26

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In for lunch today, have visited several times before when up that way.

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NeilmcG46 . 2017-10-25

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After reading some good reviews I thought this was an easy choice! How I was wrong! I ordered avocado and sourdough, the eggs came out and were seriously undercooked, and there was the smallest amount of avocado hidden under the bacon! Don’t recommend and wouldn’t be back!

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Karen J . 2017-10-12

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Friendly staff, great food, awesome coffee ... no bad points whatsoever!

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Robert J . 2017-08-20

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I cannot recommend this place enough!! The food is beautiful, my regular is the Spanish brunch and it is out of this world (picture attached)!! The staff are so nice and friendly and always have a smile on their face even when it's flat out busy...(which seems to be all the time). If you're in the area and fancy a coffee or a quick bite, give this place a try! You won't be disappointed!

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Noel M . 2017-08-15

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I felt I had to review this coffee shop as every time I have been I have had a badly made coffee. The cafe appears to pride itself on its coffee, however, I have yet to have a correctly made Cappucino. I usually ask for the 'barista' not to burn the milk as this has happened in the past and makes a coffee undrinkable, however, despite this the end product tends to be a tasteless cup of warm milk. If the owners are paying for decent coffee beans they should ensure that all staff members are trained in making a coffee otherwise the money spent on coffee beans and an expensive coffee machine is wasted .

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Daisydo-do1 . 2017-08-14

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Paramos aquí en nuestro camino a Newcastle para un bocado rápido. Rápido servicio amable. Decoración agradable. La comida que pedimos, sándwiches tostados, eran fresca, sabrosa y deliciosa. Algunas personas en otra mesa tenía lo que parecía ser un día fry que parecía increíble! Recomiendo una visita.

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GemsNI . 2017-07-23

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Esta es mi cuarta visita aquí y cada vez es mejor. Tengo que recomendar el pollo cajún patatas al horno - fuera de este mundo! ! Es una combinación fabulosa de pollo, bacon y pimientos con una deliciosa patata caliente y cajún salsa esponjosas, no puedo recomendar lo suficiente.

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Leslie D . 2017-07-22

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Me encanta este lugar, es como un tesoro escondido. Sourdough aguacate bacon y huevos escalfados es bien vale la pena la visita, pero añadir en uno de los bollos tentadora, estará sin duda volveremos. El personal era súper simpático que sea imprescindible para tomar café ups

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Ursulatum . 2017-06-21

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On the way to Belfast from Dublin, I stopped here with several friends to eat. Really good, cheap and easy meal for a break, with nice dessert and super tasty coffees. Really a good place in this small town! PS: the photos appear totally outdated, even for the food...

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Quentin F . 2017-04-26

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Went today for the first in a long time.Had the Spanish brunch and mum had a fry.Taste was amazing and plenty of it.Bonus is refills of coffee.Staff very friendly and on par.Can't wait to go back

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Cazpf1 . 2017-02-18

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Great place to stop for a coffee and/ or lunch. Comfortable environment with good food and very tasty food.Very close to Castewellan's forest park so very handy, with a decent wifi connection too

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Shane M . 2017-01-29

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A day motorcycling around the Mourne mountains, stopped to have a bite to eat and to warm up.We've stopped here a few times before & always found it good, but they really seemed to have stepped up a gear since our last visit.The menu is excellent, a very pleasant change from the humdrum panini-itis that seems to afflict so many eateries these days.The girls on the floor were good craic, taking the time to have a bit of chat & banter, again a welcome change from the bland "have a nice day" attitude that all too common.We'll definitely be back!P.S......the sweet potato & chilli soup was really very, very good!

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NeilmcG46 . 2017-01-18

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Had morning coffee and had croissants. Seemed to have been warmed in griddle so a bit flat. Jam was "Plastic jam". Would be better if fresh. Not much atmosphere.

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Xyz500 . 2016-10-19

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Popular spot for coffee, breakfast or lunch in Castlewellan. Service can be slow at times however the food is worth the wait. Would recommend for the quality of the food.

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SamDM28 . 2016-10-06

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Helpful and friendly staff, great choice on the menu, happy to customise any dish to my taste, nice surroundings, clean and tidy, food was excellent, happy to vist again.

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ErnieSkillen . 2016-09-08

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My partner and were out shopping and I fancied a nice coffee,well I wasn't disappointed Mmmmm very nice smooth coffee and the cake wasn't bad.

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Mournetraveller . 2016-08-29

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Busy morning with cyclists but got served within 20mins - great Ulster fry and refills of coffee - will visit again

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belfast-jj . 2016-08-20

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Lovely Sunday morning breakfast, definite value for money. There was 8 of us each ordering something different, you could see the time and quality into each plate, presentation perfect We were camping the night before and it's just what we needed, with the fresh smell of coffee and busy atmosphere a place to be on a lovely Sunday morning :) xx

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x_josey_x . 2016-08-16

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Urban has had a lovely refit making it a very modern city feel cafe in rural village. Spacious trendy eating area. On this occassion due to excellent weather I had only popped in for take away coffees. Unfortunately (for me) I was way too tempted by the vast array of delicious looking tray bakes and I had to leave with one of them. It was difficult to choose but my choice was fab. The staff were friendly and very efficient. My only problem was the price of the takeaway coffee.It seemed very expensive and Made me wonder what the sit down price was.

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Sar40th . 2016-06-01

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We had a great lunch - the Zen panini (brie, sun blushed tomatoes and jalapeño) and the San Fran Panini (Chicken, bacon and avocado). Both really well made. Staff seemed more interested in their iPads than their customers - a pity, a smile and some attention would have been easy.

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Coolcoco . 2016-05-29

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I love this place and have done since it opened. Unfortunately since it has had a revamp I feel it has gone down hill. When we walked in we were no longer greeted. But made to find our own table ( and none were clean). And walk through the dirty floor ( bread and other food left on floor) When we did get served we were constantly asking for cutlery salt pepper napkins sauce. Why can this be on the tables. I feel staffing is an issue maybe they need a person to do the dirty work to clean after a customs leaves so u walk into a clean table with cutlery and condiments. And a friendly smile. Very disappointed because this place has great food and staff but standards have left me not wanting to go back.

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Cazpf1 . 2016-05-23

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Dropped in this morning, this coffee shop has to be the best latte & porridge I have ever tasted in Ireland. The porridge was a full bowl filled right too the rim with fruit & honey. The staff are very friendly. Would recommended a visit if in the area. Will return when I'm next passing anywhere close by.

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stagsfanindublin2015 . 2016-04-21

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Love this place. Even when busy and under pressure the staff always have a smile and nothing is ever a problem for them. Keep up the good work girls . Love going here and look forward each time to my visit. Good always made fresh and plenty of it leaving u feeling full up. Friendly and warm and welcoming.

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Cazpf1 . 2016-03-30

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I first visited Urban in December 2015, since then I have visited the establishment often. I find the staff very friendly and the food and coffee are the best in the area.

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Lisa D . 2016-03-20

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Urban Chic, a taste of heaven with a breath of fresh air as it's served to you by salt of the earth, professional, friendly staff...no ask is too much hassle as they cater for selective tastes, tailoring their menu to match the desire of their patrons - from vegetarians to meaties to sweet tooth foodies, they have a wee tasty to satisfy them all. The venue is easily assessable, with ample parking and free Wi-Fi.

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Kate S . 2016-03-20

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My wife, children and I stopped off at this cafe after a beautiful walk at Castlewellan County Park. I had quesadillas, my wife a jacket potato and my children paninis. The food was absolutely fantastic and cooked to perfection. The staff were very attentive throughout the meal. However what really stood out was how friendly the staff were and how they chatted to all the customers asking how their day was going and what they were up to. The eating establishments of Northern Ireland could really learn a trick or two about excellent customer service and quality of food from this golden nugget of a place. Well done and keep up the good work! Liddy family Belfast

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Niall G . 2016-03-17

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Stopped here to have a quick bite on our way to Newcastle a few weeks back. Great choice, we both had smoothies and sandwiches. They were both made fresh, well constructed, and delicious.If you are looking somewhere to stop for a quick bite definitely consider stopping here!

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Daniel K . 2016-03-01

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Can across by accident but will def be back, great food , great service and great staff 10/10 for meCoffee was perfect, a must stop for anyone travelling through castlewellan

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Peter D . 2016-02-09

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Love the way I dont have to go to Belfast or Newry for a proper coffee. Great staff great atmosphere and great food. Anytime I can go somewhere for lunch Urban is always top of the list. Keep up the good work!!

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Jamie A . 2015-12-07

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We had lunch here on last Saturday whilst on a break from mountainbiking at the nearby Castlewellan trails. We have been here quite a number of times in the last year to 18 months but sadly our visit last Saturday (and the previous visit in mid October) were very poor compared to previous visits. We put the October visit down to a potential "off day" but then having gone back last Saturday, we were disappointed again- to the point that we wondered had it changed hands in terms of ownership- just due to the extreme difference compared to previous visits (although the menu remains the same). We arrived to a very dirty table for a start- the waitress ended up just placing menus on top of a filthy table which had obviously not been cleaned since the previous customers. Once given menus- it took quite a long time to get service. I ordered the Zen wrap (which I have had numerous times) with a side cup of soup (which was roasted red pepper). My partner ordered a wrap which he has also had numerous times there and the side cup of soup. It took quite a long time for the food to come out- although our coffees came quickly enough and due to the available refills, we were well into the second cup by the time the food arrived. Similar to our previous visit in October (and unlike all previous visits), the wraps seemed very light on ingredients in both cases- as if cutting back- and we both remarked on this visit and the previous one that the quality and quantity of ingredients seemed to have reduced drastically. The likes of the zen wrap seemed to have minimal actual brie in it and had been substituted by overmuch garlic mayo. The soup was just okay as it had obviously been overheated therefore losing flavour but we were glad of anything hot after a cold morning on the trails. We decided to have a couple of traybakes after with another coffee- my partner had a marble malteaser square and I had the raspberry and coconut square. Neither tasted remotely fresh or anything like the quality of previous traybakes there- mine looked and tasted like it had been there for days- as well as having a strong mint taste having been stored maybe for period of time with a mint aero traybake- I did not finish mine and would unfortunately say it was probably one of the worst traybakes I have ever had. All of this comes at a price and we always felt this place was pricey enough for its location- in the past, it was not an issue as quality of food and service was good. Now it is a bit of a problem, as the service levels and quality and quantity have dropped dramatically based on our last two visits. £25 for a well below average lunch is too much. I think it will just be a coffee stop for us now unfortunately at best.

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Cindy7777 . 2015-11-24

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On the more expensive side but a nice comfortable establishment with friendly service, some nice Photographs of local beauty spots around the walls.

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Cleggyv4honda . 2015-10-10

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Stopped of for brunch here earlier in the week.Order was taking quickly and food served quick and with a please smile.Food was delicious,I opted for small fry,it was warm and plentiful.My friend went for BLT ,he said it had to be the best BLT he has ever tasted.Look forward to our next visit.Paul & Carlos

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djpk . 2015-10-08

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First visit! Spiced pumpkin latte and hot buttered scones! Yummy! Super friendly staff we will be back for lunch!

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LindaHolywood . 2015-09-27

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My Girlfriend and I had lovely warm scones and tea here. The service was warm prompt and friendly. Great value for money also. Would recommend.

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Scottax . 2015-09-22

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After a long weekend at a wedding,Arrived here again as I knew we would be greater with a smile and helpfulStaff to make us feel far from weary.Soup and bagel to die for along with lively americano coffee and fresh water. No time to wait till food is served and service with a smile and good craic. Just love this place.

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Cazpf1 . 2015-09-05

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Amazing food amazing coffee amazing staff! What can I say the experience here was excellent felt so relaxed and welcomed. :D

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kayleigh h . 2015-08-27

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Fabulous place, super food, chilled ambience and very very fast wifi. The milkshakes are legendary and all kid should try one. We were able to be very flexible with the menu to suit each diner individually. You could hange out after a mountain walk or bike ride or just pop in when in town.

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ptinkler . 2015-08-10

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When we are near Castlewellan we always ensure a trip to Urban, fantastic menu, great food, coffee and milkshakes. Brilliant staff and great wifi, no visit to the area is complete without a visit to Urban

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Tinkproa . 2015-08-10

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They were gracious and accommodating for allowing me to spend most of the day for a week working on my computer. They were very friendly and welcoming. The food and drinks (hot tea) were excellent. I plan on visiting them again the next time I am in Northern Ireland (next year)!!

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GDWood . 2015-07-14

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Back again and always enjoy and love. Staff are very friendly helpful and chatty. Food is to die for and plenty of it. Everything u want on the menu plus at the counter an amazing selection of tray bales and scones and not forgetting ice cream. Love this place and glad it's so close.Can't wait to go back

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Cazpf1 . 2015-05-30

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The Mourne Mountains are always beautiful, even on a wet day but it is not always necessary to suffer for your pleasure. We were just out for a drive on a wet Saturday morning and decided, on the spur of the moment, just driving by to call in for coffee and it made the day.The coffee was good, no - let me take that back, the coffee was great; just the right strength, hot and free refills on the counter. The scones also beautiful and the staff were genuinely attentive; not forced; not intrusive - just right. Even offered the second spoon foe a shared dessert. This has definitely joined the list of favourites before heading into the mountains for a walk or a drive.I have no association with the restaurant, staff or management.

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Norman G . 2015-05-27

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We eat here last week we weren't blown away and thought it was pricey for what was served and what was on menu. Staff were very good though

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Colin J . 2015-05-13

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