Tŷ Jade Chinese Takeaway in Caerphilly

I thought twice about leaving this review as I know ty jade is a family business and I'm not here to say bad things about them based on a single experience. For 4 occasions in a row I found the restaurant closed when it was supposed to be open. Granted these were 4 seperate occasions by weeks apart but the fact remains. The last 4 times (in a 3 month period) I decided to bring my money to you, and you were closed in advertised opening hours. These were all different days too, weekdays and weekends. I understand that sometimes things come up, but as mentioned above, it has happened 4 times in a few weeks and it is very frustrating when I turn up to see the shutters down again. I can see this business is managed on Google, so chucking out a revised temporary time, or putting out a post advising customers of potential problems is a 2 click job. Other improvement points/annoyances are: This place is still cash only in 2024. Just shows the shortsightedness of management. Everyone is entitled to have their views and beliefs but not offering card payments is a huge let down for customers. The quality of the food is inconsistent. I had amazing, fresh food here a few times, but about as many times I had old, hard, chewy chicken. If you happen to drive by, and happen to have cash on you, give them a try and you might end up eating something nice and fresh for not a lot of money. But as a destination it should be avoided as the opening times is the most unreliable I have ever seen. I know I won't try it again...

Stunning food, excellent service and competitive prices well worth a visit

Best Chinese we have had.Simon and his Son offer exception food and customer service.ONLY Chinese we use .Thank you

Very clean premises, polite and helpful lady who served us. Super fast service, and the food was incredible. Crispy chicken in peking sauce with chilli was gorgeous, nicest prawn crackers we've had in a long time. Nice little extra treat in the bag too. Will definitely be going back.

Fab food.. reasonable price... always friendly

Very nice not expensive and quick delivery

Adequate parking, good food especially the pancake rolls and great service. Sometimes very busy so best to order well in advance of dining. Now on our goto list for takeaway Chinese meals.

Had a meal tonight very very salty. It all went in the bin, even the dog wouldn't eat it

I cannot say enough good things about Ty jade, this is simply the best Chinese between Newport and Newbridge. Absolutely spot on for the food cooked here, and normally fast delivery but deliverys can get busy. Highly recommended!!!

We just ordered here for the first time, wow, food was stunning and delivered before schedule,we will be returning very soon

Very well priced . Portions decent however could be more meat there .. Not bad after all.

Lovely food apart from the chicken balls over done when I rang back to say I wasn't happy with them they were rude don't think they were happy with a complaint they were hard and chicken very dry

The last time I visited the Ty Jade was pre-Covid and back then it was one of the nicest Chinese takeaways around. On Friday I had friends round and round decided on Chinese, so a we were local then Ty Jade would be the place. They never let us down. From the delivery to the flavour everything was perfect.

Definitely the best Chinese takeaway in the Risca area. Great value, high quality food. Our meal comprised mini vegtable spring rolls, spicy beef satay, egg fried rice, chow mein, chips with curry sauce and prawn crackers. We've tried the rest, now found the best!

Best takeaway food around. Prices can't be beaten.

Best around by far! Great service great people great food!

Best in Risca! Tasty, good portions with friendly prompt service.

Best Chinese in the area. Always enjoy very much, 👌

The best Chinese food bar none. The food is excellent and it’s very reasonably priced. They also always add in extra spring rolls and prawn crackers. Delivered on a busy NYE in 40 minutes.

Great and friendly takeaway. Reasonable prices. Crispy beef is always crispy! Good portion sizes.

Professional family business,Beautiful, Clean, Tasting Food. We have known Simon and Kai now for many years , and there level of customer service and all-round High Quality as always been to a High Standard. =0) Only Chinese takeaway we order from. Raydee+Ricky

The best Chinese I’ve ever tasted, every bite was a different flavour in the mouth, The belly is actually full at the end of the meal (unusual for most Chinese takeaways. So glad it’s been reopened after a lengthy lockdown closure. 100% coming back

Best Chinese we both like love the the staff in 2022

Great Chinese take away in Ty-sign, food is always delivered fresh and piping hot within its allocated time slot, can be hard work calling through and getting an answer at times but with yourselves being closed for so long through the pandemic I imagine the whole of risca are trying to place an order as very clearly from the local groups on Facebook, you were missed! Highly recommend, never had a bad meal.

Best Chinese for miles by far, just wish you guys would open back up. All the other local Chinese takeaways pale in comparison, please come baaaack!

Love this Chinese, didn’t realise how difficult finding a good Chinese would be. I moved from Pencoed 4 years ago and I was so lucky as there were 3 Chinese in the village and each of them were really good. Thank you TY Jade. Great value for money and good generous servings. In fact I won’t try anywhere else now. I’ve tried to many poor ones to risk another one so you’ve a customer for life. You are a little bit out of my way but I’d sooner travel than be disappointed. Considering I have a Chinese a mile away. The chow mien mmm delicious and crispy chilli beef and your pancake rolls..... need I say more. I haven’t had one in a while due to the diet I am on at the moment but trust me as soon as I reach my target. You’re my first port of call.

Friendly service and tasty great value meal.

First time ordering on 1st Feb as my usual China Town was closed. Meal was cheaper than usual and my expectations were low apart from all the reviews were very good. Picked up the meal but they don’t take card so cash only, now I know that won’t be an issue next time as I had to go to shop next door and clear out their till with cash back. The smells were amazing coming from the food on the way home and after trying it all the food is fantastic might go here instead in future even though it’s a bit further away. We had mini spring rolls, Chicken Fried Rice, Crispy Beef, Sweet and Sour Chicken, Pork Chow Mein, BBQ Sauce and plain Chow Mein. The dip that came with the Spring rolls was really nice couldn’t really tell you what it was but tasted a little like mayo but we demolished it. Really can’t fault it at all was very surprised at how nice it was and the low price. Will look to order again in a few weeks!

First time ordering from Ty Jade tonight, and we weren't disappointed! Quick delivery and lovely food which arrived hot... good price too. Will definitely order our chinese takeaways from here again. 👌

Good service . Phoned order to them said 20 minutes. pick up on time good hot food

Called at Ty Jade about a month ago and had one of their takeaways which was absolutely superb. This evening we had the meal for 4 delivered to our home and it was even better than the first. I am completely sold on Ty Jade and would recommend them very highly. I can honestly say that they serve the very best Chinese food that myself and my family have ever eaten. 🎖️🎖️🎖️

Great food as usual and very friendly owner

The best Chinese around. The food is always tasty. The only down fall is not accepting card payment over the phone.

Lovely and tasty and reasonably priced

Simply the best take away in the whole of caerphilly borough . Great food takes a little longer to cook but the wait is well worth it .

Been having Chinese food from my favourite take away for years, was closed one night so ordered from Ty-Jade, safe to say I’ts Now my new favourite and won’t go anywhere else now! Food is always piping hot and well presented and they always add a lil extra something 😉 Awesome food guys, thankyou 👍🏼👌🏼

Great service plus specially great spicy

Best Chinese in Risca. Freshly cooked foodfood great tasting. Very reasonably priced and lots of it! Be warned you may have a wait but if you want the best it won't be a problem.

First time weve had chinese from here and loads of food for the money.The staff were so friendly and helpful will definitely be going back.

Always fabulous! Love these guys, yum food quick delivery

Great food, great service...and local..😁

Have been a regular customer for 10 years. The food is excellent, prices good and the staff very friendly and efficient

Love this place, always fresh and hot. Cheap as well

Very friendly sevice ,lovely food ,well recommended

Excellent food excellent price.very friendly.

Very tasty food fast delivery very reasonable prices recommended.

Lovely food great service and especially the lady on the phone taking order

Tried this takeaway for first time last weekend and it was very nice, will definitely visit again

Always had a good meal lots of it and the staff and owner are very sociable

Great food, very reasonable prices. Fast delivery. Highly recommended.

Scrumptious and beautifully cooked....polite and professional customer service from phone to door.... Always delivered before time, hot.....I recommend the garlic fried rice......yum!

Wonderful food and the delivery was so quick Rhys the driver was a credit to your establishment!

Excellent Chinese!!! Had the special chow mein and sweet and sour chicken balls, both beautiful. Good portions, value and service. Highly recommended and will definitely be back!

The best Chinese around, well worth it...

great food at decent prices. staff are always polite and courteous

Very very good food large portions good prices reliable service and they throw in extras great

Just had my meal delivered within 10 mins of ordering. Meal was delicious. Delivery driver was polite and courteous considering it's a bank holiday, and the cost of the meal very reasonable. Will definitely recommend this takeaway to others. Well done!

Fantastic food at competitive prices! The owner is a absoloute legend, as are all the staff.

Very good food never let me down

Freindly local staff who always do their best to give you fast and good quality good !

Best take away in South Wales, cheap, reliable, friendly and free food if you spend over a certain amount

First time to order from here. Only took 20 mins from Order to delivery, which whilst speedy, was well ahead of the 30-40 minute timeframe advised on ordering. Has you wondering whether food is being heated up. Interesting presentation with two separate pots of gravy for the two main dishes. The obvious let down was the processed chicken presented on the top of each dish. When chicken is the main meat component, surely you expect it to be fresh chicken.

Take Away Food "Outstanding" Best takeaway in Area AA+

Great food,Great staff nothing is ever to much to ask for

Quality food and cheap highly reccomended !!!

Deserves five stars every time. Always friendly and the best meals around. I wouldn't go anywhere else....

Excellent value food from friendly staff. Been using this takeaway for years...

Very nice food good service quality.

Always enjoyed the meals from here. Excellent and friendly service.

Fantastic food and very quick. Never had a bad meal from here.