Based on 399 opinions finded in 2 websites
Based on 399 opinions finded in 2 websites
Opinions
One of best fish n chips n shawarma I have tried in this area. Staff is very cooperative. Taste is super amazing. We always enjoy as family. Will be even better if they start serving some Turkish bread also.
Umair Akhlaque . 2024-01-10
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I've been using Tugs for many years, it's one of the best going so far, Been to many but can't beat the food.
imy khan . 2023-12-12
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Love the Turkish adana kebabs at this place. The fish and chips is great too....price has gone up a bit but then again, it has gone up everywhere
Amjad Aziz . 2023-12-11
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When it first opened I was met with a pleasant owner and very proud to highlight his speciality menu despite it not being the best quality I thought I'd come back based on a very warm and welcoming owner who was just setting up. Great I thought, I will come back. Ever since, the food was disappointing, the portions reduced, the attitude of the staff and especially the owner terrible. I don't know what happened, its like a totally personality change or they feel complacent enough they can be rude to customers.
S A . 2023-11-10
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Dissatisfied. Why have Tugs decided to supply their food (large chips) in a cardboard box. Wrapped in paper then supplied in a polythene bag. What a waste of resources, and I guess this has reflected in the price. We are supposed to be reducing waste not adding to it. We want food in paper bags.
Hisecgary . 2023-11-06
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Brilliant fish and chips and genuine Turkish kebabs. All halal
Tanveer Raza . 2023-09-20
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Tried the Turkish donner Unbelievably good Regular takeaway
Awal Mohammed . 2023-09-19
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I always order from Tug's off Uber eats and never had a problem, but today, they put donar meat on 2 of my orders instead of the chicken donar. I told Uber eats but no help whatsoever, very disappointed.
Anna Moody . 2023-08-10
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Advertising one price on line and a different one in store, over charged by £5 Avoid at all costs. They have lost the plot, used to be the best chip shop arrange, now non existent customer service.
markwilliamsfalstaff . 2023-07-27
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Advertising one price on Facebook and on line but charging more in-store. When I pointed it out to the lady she was rude and smirked. Avoid at all costs
M Williams . 2023-07-27
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If you order through their own website then maybe best to follow it up with a phone call because they don’t always realise you have ordered! But apart from that the food for price n portion is better than any other chip shop in the area. It’s as simple as that really. If you order donner you actually get donner, not dog meat like big John’s or highfield
Noschitts Given . 2023-07-16
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food has gone down throughout the years but they still have beautiful portions.
tobey taylor . 2023-07-08
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Phoned up and requested a fresh fish and nuggets to be cooked Got there 2 minutes later, and I questioned if the fish was freshly cooked like I ordered, she said yes, Got it home and put it straight in the bin, The fish was like rubber, was chewing and couldn’t swallow it , Worst fish ever Waste of money and a customer lost Why say it was just cooked when it wasn’t Don’t lie to you locals
Hayley R . 2023-06-24
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Amazing fish and chips always fresh and tasty !!
Husnain Ali . 2023-06-06
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Dropped in on the off-chance, and was pleasantly surprised. Chicken kebab meat was plentiful, and the chips both dry and crisp. Good value for money.
Steve G . 2023-05-15
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Really good food but rice was a bit dry, still was great food
Nabeel Arshad . 2023-05-06
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Absolutely 💯 perfect crunch of fish and chips.
Suraj bhan . 2023-04-30
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Top quality Turkish Kebabs with authentic Turkish bread. You can try a sample before you buy. Everything was spotlessly clean and well presented.
David Elmer . 2023-04-26
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Used to give very good portion, priced up but reduced portions.
M Islam . 2023-02-21
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This place was nice. I wouldn't say something amazing that you have to come again and again; but it was nice. I puechased the chicken with the curry sauce. It was nice and fresh. Price wasn't too bad considering the portion was big.
Adil R . 2023-02-18
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Stopped off tonight for Fish and Chips, my husband went in and had great service. The fish was really fresh, big portions and really tasty, well worth a visit.
Petrina McQuillan . 2023-01-12
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Absolutely rubbish overpriced my chips was mixed with crusty bits of fried fish coating overpriced expensive better to go elsewhere,wants to charge more because they think there special just because there Turkish overpriced rubbish.
Jai Parmar . 2022-12-16
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2 large cod and chips for £10.99. worth every penny. Fish is freshly made and chips are done in small batches so they are always fresh. They also do lots of amazing looking Turkish kebabs but haven't tried these yet. Ample parking outside or use the Tesco next door. All their staff or owner are friendly and helpful. 09/12/22 - above price is now £16.99. in line with price rises across most take out restaurants. Not sure how they can justify over 50% price rises.
Imran Simjee . 2022-12-09
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The chicken is greasy and it’s not seasoned enough it has no taste to it and the scallops are rock solid too burnt I advise people don’t go their have small portions and high prices charged me £5.40 for 2 burnt scallop and 2 greasy chickens and I had to ask the man for a bag because he didn’t give me one and he thought I was going to carry two things.👎🏽 I advise everyone thinking on going there to not and go to Shirley Kebab House
Jayden_14z . 2022-12-08
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ive been both a walk in and delivery customer here for over 10yrs and food,value for money and customer service has always been 100%.Having read the reviews on here ,the bad ones are about Deliveroo etc,they cook the food,send it and then its down to delivery company. Yousef and the team...keep doing what you do best and ill definitely see you all very soon
davidkQ4799FA . 2022-11-19
MORE AT TripAdvisor
Very good food and friendly owner.
Ahad Rahman . 2022-11-13
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Southern Fried Chicken and Chips is excellent. Big portion and very tasty.
Siddique Malik . 2022-11-08
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One of the best traditional chippy’s in the area by far, lovely staff great gaffa, good food, great range, fairly priced considering the quality and quantity, delivery available.
Gay Rhoda . 2022-11-04
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Excellent fish and chips and lovely staff
Teresa Burton . 2022-10-10
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Small portions, large prices, the oil the chips are fried in is never fresh. Really strange taste.
Jade Bagshaw . 2022-09-24
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Not the best fish and chips don’t think I’ll be rushing back
Sharon Dunbar . 2022-09-15
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One of the best traditional chippy’s in the area by far, lovely staff great gaffa, good food, great range, fairly priced considering the quality and quantity, delivery available. Clean and tidy, will be around for years to come!
Mr P . 2022-09-04
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I'm not too sure how they are making a profit with the portion sizes. Ordered a mixed kebab meat and it could have fed 3 people. Lovely food👌
Megan Jackson . 2022-09-03
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Excellent customer service, great food and sensible prices
A Amin . 2022-09-01
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Lovely kebab here. Shop is nice and clean. Can tell the food is better in quality than your local average chippy.
Adam Khan . 2022-08-19
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Always seem to make mistakes when you order on 2 occasions have forgot drinks and sometimes you get things you didn't order iso maybe best to buy in shop then you know what your getting
Mark Hudson . 2022-06-30
MORE AT Google
food quality and service not good
Bharat T . 2022-06-19
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Lovely food, big fish, clean oil
Sunny Jussab . 2022-06-05
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Absolutely love this place. Best kebab for me and the chilli sauce is homemade and it is the best chilli sauce ever
gemma townsend . 2022-05-04
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Portion sizes have changed dramatically I ordered a large fish and chips and was given a handful of chips and the prices have gone up. Large was more like a small. This Was my regular go to shop, after my last visit, I won't be visiting again.
R . 2022-04-12
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Ordered the family special It was very nice really enjoyed it enough for 5/6 people came with salad humous salad and sauces rice was a little diffrent to my usual basmati but over all a must have plus fantastic service delivers on the dot .👌👌👌
Rukhsana Kousar . 2022-04-12
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Today was the best battered sausage & chips I've ever bought from Tugs. Both were crispy and piping hot!
Erica Newton . 2022-04-08
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Absolutely horrible , don't like leaving bad reviews well over priced, chicken meat and chips , meat was taken out of the tray the lady was digging deep, tasted like rubber, chips was cold and old, ...never again total waste of money ...I apologise to my stomach
moey fraz . 2022-03-22
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Good food, averagely priced and they are doing quite well. Parking right outside I paid for my order online on their website but when i reached there, my order had not been even acknowledged. So i had to wait and tell them my order again for them to process it as a take away. They are lovely people and were busy. They did apologise which is fine.
Complex Quixotic . 2022-03-16
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I love their big piece of battered fish (it is massive). Me and my dad would have their food and a Rubicon mango each to accompany it
lisa kels . 2022-02-04
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Purchased the tugs special the haddock fish and chips absolutely was fantastic tasty and crispy and minimal grease. Well worth the money.
Vikesh Parmar . 2022-01-28
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Tugs Fish & Chips is our local bestest takeaway. The owner is very friendly man and good service he gives. We recommend this.
Ghosia Shabudin . 2022-01-25
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Amazing kebab always, especially the mint yogurt sauce. dave, D
Jack Fairbotham . 2022-01-21
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Great service amazing homemade Turkish food I would recommend 100% the lamb is fall apart succulent the chicken is stunning but the service is top notch. All I can say is once you try the Turkish bread you'll be hooked!
Richard Humphrey . 2022-01-20
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Battered fish is great, best I have had for a while. The chips are, well chips, nothing special, good enough.
Chili Lucas . 2022-01-14
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Was recommended by a fellow tradesman who quite regularly has fish qnd chips or pie qnd chips but when i went to the restraunt all I could think about if the amount of salt they put on my meal I will not need salt for the remainder of the year
Rem . 2021-12-14
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Been meaning to go to tugs for a very long time highly recommended by friends however on this trip was let down the donner kebab was a let down and the fish was ok. For the price they charge I don't feel the food justifies it
Omar Farooq . 2021-12-09
MORE AT Google
Menu looked great, but the food is your typical average chippy. Food was hot, in fact too hot. The pie was boiling hot which is never a good thing. Chips were hot as they just came out the fryer which was nice, but they were still on the paler side to what i consider good chips.
Pandamedic . 2021-12-04
MORE AT TripAdvisor
Great food. Freshly made. Wonderful staff with very good service. Highly recommended.
Zishan Iqbal . 2021-11-20
MORE AT Google
Absolutely awful service , overpriced and con you with offers. Food not too good neither . Never going again. Got order wrong after repeating it 3 times. Boss came out to say he didn't care if I ever came again .
Manzer Abbas . 2021-11-07
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I just wanted to say upfront that I really love the food from Tugs. Ordered plenty of times and the food is always hot and portions are great for the price and its fresh. Even the first couple of deliveries were rapid (under 40 mintes from order). That said the delivery has been really bad lately. Last time I ordered it took over 90 minutes and today is no different. Appreciate its Friday night but I wouldn't mind if they pick up the phone so we can get an update or if they send an email to confirm a revised time but the phone goes to voice mail and the the estimated time on the original email has already been missed by 45 minutes. Such a shame hope they sort out the delivery issues soon as its putting me off ordering.
GurdevSohal . 2021-10-01
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Food that was given was nice however the order was incomplete. Order 2 fish and chips and the only provided one bag of chips. Also asked them to put chilli mayo over the chips, which they didn't do. Food was also sticking to the paper which was not appealing. However the worst part was the guy that was servings attitude. I dont think I'll be going back here again.
Han Par . 2021-09-09
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They overcharged me £6.00 for the meal i went back in havig realised and told them they turned round and said i didn't mention the special offer what a joke the the staff members tried to. Justify saying they are a business.. Well done great business youve lost a customer will. Definitely not be going back again
Zahir Ahmed . 2021-08-30
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Nice big portions. Good chips and kebab meat. Friendly staff and a good price
Rhys Limb . 2021-08-20
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Very good fish and chips best I've tasted than any other shop around
Jonathan Davenport . 2021-08-15
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Clean tasty fish and chips, the doner kebab is proper authentic Turkish tasting.
Abdul Shafiq . 2021-08-14
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Living down here from scotland it's definitely the best crispy fried chicken iv had so much so iv been their twice in 1 week
connor tee . 2021-08-09
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Lovely fish and chips😋. Cooked properly and didn't give me indigestion! I had some of the batter too which would normally make me feel bloated. Big plus when it's a rare treat. Very happy tummy.
simon tromans . 2021-07-28
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Chips were nice but kabab was lacking in fresh vegetables and sauce. Meat and chicken tasted dry.
steve strange . 2021-07-22
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Amazing food, Definitely recommend it
Sami Mirzad . 2021-07-15
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Great food and great people, very clean.
David Christou . 2021-07-10
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We just came in for the first time to Tugs. We ordered 4 large fish and 2 portions of chips. The fish was huge and the batter was unexpectantly very tasty. Curry sauce was decent even though I don't generally like it. Would definately recommend.
Mohammed Waqar . 2021-07-09
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Really good chippy give it a try all halal
N Qureshi . 2021-07-04
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Really good portion sizes tasty donner and good service too.
Hasnain Najafi . 2021-06-21
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Tried for first time. Had the fish n chips. Amazing. Nice service and good price. Will be back again
Em Kay . 2021-06-19
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Great service, efficient and friendly staff... Can't fault the food here 👌🏽
Mitesh Parmar . 2021-05-27
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Great fish and chips and much else. Friendly staff
David Turner . 2021-05-19
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GREAT SIZE FISH AND CHIPS ALSO GREAT DONNER KABAB
Bilal Hayder . 2021-05-02
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Good chippy. Food is always hot and cooked well. Love the fact you can pay by card too.
Adrian W . 2021-04-21
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Best fish and chip shop in Birmingham.
Uzayr Muhammad Ali Khan . 2021-04-02
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Doesn't deserve a 1 star.... Horrible chips and very expensive the lady behind the counter was very rude I would not recommend coming here
Alice Smith . 2021-04-01
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The staff are lovely. The mixed grill was a veritable feast for three which fed two for lunch the next day as well. £25.00 Bargain!
Bruce Mackinnon . 2021-03-18
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Very poor scrag end chips and tasteless doner meat sorry "
Mark Birch . 2021-03-17
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Tasty food...shame about customer service Ordered in shop...an Adana meal, advertised as 2 meat skewers, rice, chips, bread and salad on the online ordering service. Cost £6.50 My container had, one skewer of kebab, chips, bread, no rice but an alternative ( think it was bulgar wheat) and salad. I think that is an over-load of carbs!! Opened my container at home and found it only had ONE skewer of kebab and not 2 as stated online!!! Call the shop to enquire why...and also to inform them of other missing items. I was informed that if you order in shop, you only get ONE skewer Order online and you get 2 skewers!!! (see photos) Woman was extremely rude and argumentative, and no apology for the mistakes. Also lied about 2 skewers would cost £12, checked online and the price for a large meal states £8.50!!! Shame that the customer service is so bad because the food is tasty
jaggie5 . 2021-03-13
MORE AT TripAdvisor
Was the best of your best. The doner chicken was super tasty with the spiciness.
Esak Shabudin . 2021-02-27
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The fish and chips from tugs is the best. My little one will only eat from this chip shop.
Hailey Kais . 2021-01-21
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Great food and customer service, tried the donner lamb and it was sensantional! And they give you loads!
Keval V . 2021-01-20
MORE AT Google
Great prices, great food! Always cooked fresh and full of taste. Highly recommend.
George Beech . 2021-01-16
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Used to be good. Standard and portion size has dropped as has quality. Ordered Tug special ie 2 fish and 1 portion and baklava (£4 for 4 pieces!). Will go elsewhere next time.
shabir Ahmed . 2021-01-15
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Worst possible Cheese burgers and Fish & Chips I've ever had in my life. I ordered over the phone and was told to collect in 20 mins. Got to the shop 25 mins later. The place was empty but I still had to wait for another 10 to 15 mins for the food to get ready. I had 2 fish and chips and 3 cheese burgers. Brought food home, opened the boxes containing cheese burgers and there was strong smell from all of the burgers. The burger patties were thin, black (not burnt), stretchy like rubber, and they all stank. Salad was old. The pictures of the patty on the website looks something completely different to what I had in front of me. Fish & Chips were really average. Chips were bit raw. Fish wasn't properly battered. I think there's a management change lately as this place doesn't deserve the 4 star rating it has on Google. All the good ratings must be from the past under previous management.
Feyaz Khan . 2021-01-14
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Looking forward to a lovely fish and chips? Well don't come here. Unless you want burnt hard chips, and a skinny fish that is! Second time I've brought from here and a second disappointment. Won't be third time lucky!
ajays822 . 2021-01-08
MORE AT TripAdvisor
Always fantastic chips here and today I tried the chicken bits and chips again fantastic full of flavour, reasonably priced, extremely clean takeaway and the guy serving always smiling and cares about his customers
maal43 . 2021-01-04
MORE AT TripAdvisor
Foods great staff are always pleasant.
Tony Moore . 2021-01-02
MORE AT Google
Only had chips but they were nice and the menu looked interesting so I look forward to trying more soon and hopefully return with 5 Stars ⭐⭐⭐⭐⭐
Dean Hall . 2020-12-20
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Amazing fish&chips.will definitely go back
Lisa Reid . 2020-12-04
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Awful - ordered through Deliveroo after 2.5 hours and then putting the phone down on me they just kept lying that the food was coming - needless to say it never arrived.
ts032 . 2020-12-04
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For the most part, the food is very good. Their fish & chips are always guaranteed to be good - both in taste and portion sizes. I normally get their grilled adana kebab, which comes with delicious bulgur rice, salad and Turkish bread. The quality is akin to most higher end Turkish restaurants. I would have given them 5 stars, however, my last two orders have been very disappointing. Not sure if they're just going through a bad patch or if it's the specific item I've been ordering (which I should just avoid in future). But it's going to force me to order something different from there next time.
Moe Sharma . 2020-11-25
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Fish was great the chips ever so slightly over done but all in all great value for money for what you get. Thanks Tugs!
Vikesh Parmar . 2020-11-24
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Love this place.. yusef is such a great man.. serves the best fish & chips!! Oh and the mix kebab is divine
Deborah Farrelly . 2020-10-25
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The best fish and chips Fish in always fresh and crispy And i prefer my chips a bit more crispy and is delivered well
adeel200sx . 2020-10-15
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Had the mixed kebab with chips. Huge portion and really good quality. Very friendly and safe. Will definately be back! Thanks Tugs.
Simon Wheeler . 2020-10-13
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Portions very small, greasy tasteless chips. Doner meat wasnt any different from any other kebab shop. And to top it off, had a burnt strip of doner meat. Would rather buy a sandwich from tesco's next door.
wahid latif007 . 2020-10-11
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i would say this is the best fish seller in Birmingham. huge fish and nice chips and curry sauce. umaaaà
Anmol Son . 2020-10-05
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Nice friendly staff food nice and fresh
Ishtiaq Ahmed . 2020-10-04
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Cod is always good and value for money, large cod cooked while you wait most times. Staff very pleasant.
Paul Ali . 2020-09-29
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196 Opinions
9 of us went for a 40th birthday meal but unfortunately most of the food was poor. All of the pizzas were terrible, they were difficult to cut even with a pizza cutter. They asked if we wanted the leftovers put in a box to take away but in my opinion the only place to put them was the bin! I had fish and chips which should not be hard to get right but there was under cooked batter and I actually felt quite unwell for most of the night and the next day. At nearly £18 for this dish I would expect it to be perfect. I live on the east coast and we can get 2 good portions of fresh fish and chips for less than the price of this dish. My wife's dish was a chicken dish but it was tasteless. Fortunately I was not paying the bill because if I was I would have been speaking to the manager first. Would I recommend this place, NO. Would I go back, NO. You get one chance to impress customers and they failed miserably!
cookedchickenmeatcodfish9 of us went for a 40th birthday meal but unfortunately most of the food was poor. All of the pizzas were terrible, they were difficult to cut even with a pizza cutter. They asked if we wanted the leftovers put in a box to take away but in my opinion the only place to put them was the bin! I had fish and chips which should not be hard to get right but there was under cooked batter and I actually felt quite unwell for most of the night and the next day. At nearly £18 for this dish I would expect it to be perfect. I live on the east coast and we can get 2 good portions of fresh fish and chips for less than the price of this dish. My wife's dish was a chicken dish but it was tasteless. Fortunately I was not paying the bill because if I was I would have been speaking to the manager first. Would I recommend this place, NO. Would I go back, NO. You get one chance to impress customers and they failed miserably!
cookedchickenmeatcodfish357 Opinions
This Fish and chips used to be good. I don’t know what’s happened but the place has gone to the dogs 🐶. Not only has the quality dropped they can’t get a large order right. Service has gone too. What’s happened, Disappointed. Back to Seaspray!
cookedchickenmeatcodfish26 Opinions
We bought 1 mixed and 1 chicken kebab which both made us violently ill lastnight and still today. A large bone was found in my chicken tikka piece around 1 inch long which could have had serious consequences if it wasn't noticed. The tikka meat was certainly suspect to say the least and we have doubts if it was actually chicken looking at the bone size and how ill we are still today. We have contacted environmental health and have samples of the food to pass across. If there are any anomalies whatsoever we will pursue using all avenues as well as the National media. This is not a place I would recommend anyone visiting until environmental health have carried out their investigations.
cookedchickenmeatcodfishWe bought 1 mixed and 1 chicken kebab which both made us violently ill lastnight and still today. A large bone was found in my chicken tikka piece around 1 inch long which could have had serious consequences if it wasn't noticed. The tikka meat was certainly suspect to say the least and we have doubts if it was actually chicken looking at the bone size and how ill we are still today. We have contacted environmental health and have samples of the food to pass across. If there are any anomalies whatsoever we will pursue using all avenues as well as the National media. This is not a place I would recommend anyone visiting until environmental health have carried out their investigations.
cookedchickenmeatcodfish