The White Horse in Welwyn Hatfield

A great hidden gem. Great Sunday roast. We went large and it beat us. Great venue and the staff made us feel liked we were valued locals. Disappointed we missed the disco the night before. We will be back for the £10 lunchtime meal and drink for sure!

Good food, good service in lovely surroundings.

We booked a table for a Sunday dinner at 5pm, we know this is quite late and didn’t expect everything that be available. Happily all meats were available and they were delicious. The food was fresh and didn’t taste like it had been there all day. I can honestly say, I was one of the best roasts I have had in a restaurant/pub. Just one criticism would be the sundae’s, they weren’t as good as expected. Unfortunately they didn’t have cream and weren’t built up as a sundae normally is with layers. The staff were delightful, very polite and friendly. I can truly recommend The White Horse, Old Welwyn, and will be back. Thank you for a lovely experience 😊

Had a lovely Sunday roast, with the most amazing flakey filo pastry as part of the vegetarian Wellington with all trimmings. Followed by an Eton mess, all 10/10. Cozy pub with good staff and atmosphere.

Nice pub with great staff and punters.

Beautiful evening - visited on an impromptu date night and had such a lovely time. Plenty of vegetarian options and the food was excellent, served piping hot and very fresh. Excellent service from the staff, including drink recommendations which did not disappoint!

Lovely roast chicken dinner, nice cold pint all within the glorious sunshine due to a perfect garden for the sun to shine on down all day. Will eat here again 🤣

Excellent Sunday roast! Good beer selection and really friendly staff.

Really lovely meal. Back room is just great for a large group. Staff were friendly, competent and very good.

Lovely Christmas Eve drinks and food in the pub - good service and very tasty pie !!!!

Big family meal, great service and food

Went to the White Horse for our Christmas celebrations, with over 20 friends and colleagues. The food was pre-ordered from their festive menu. Given they were catering for a large group, the food was lovely and served warm.

I love the white horse, I think the staff are friendly, the food is great and the atmosphere is lovely, it is a great local pub. But, as someone else stated, Christmas Day was really poorly managed, and as a result we were left waiting on starters until 2:10, our booking was 12:45… we were not asked if we wanted anything in the meantime, and only got one round of drinks (no coffee/tea with dessert). I really want them to get that sorted, I had worried about Christmas Day, and going out instead of being at home and afraid I was right to worry. Please focus on managing tables as a priority, and managing the flow, you could really make it great, but until then I can’t recommend going there for an occasion.

What a lovely pub very friendly staff and a relaxed place to go to.

The Xmas dinner was 3small roast potatoes,2 fin slices of carrot,2 fin slices of parsnip,2 small bit of turkey,,we paid for a full Xmas dinner,when we ask want happen to pigs in blankets,and the rest,was told she forgotten,plus waiting over a hour,and then told the table was booked for someone else,before we had our teas and coffees minices pies all which was ordered and paid for on line , from there Xmas menu,,

Absolutely awful... 1pm booking for our family christmas day .starters arrived at 2.30 after asking 3 times.... totally obvious they couldn't manage the bookings... and definitely not worth the cost !!!

Service was dreadful, staff did not have a clue on what they were doing, would not come here again. Staff did not intake guests dietary requirements and in the end, alot of people complained. Considering this “experience” exceeded £50, it is shocking to have to put this review on. Alot of guests are vegetarians, but yet they add ham sandwiches. Scones were rock hard, bread had paper on it. The manager started being rude to us when we started complaining. Furthermore, a day after us booking, we rang them up to add one more A and C, and when we got here on the day, they only had put us down for a table of three, without the added attendees. When we got there, we were told to wait as it wasn’t ready, and when we got in there, it took an astonishing hour to bring out food. The hot things were stone cold and as I stated earlier, scones were rock hard and burnt. The establishment had no substitution if you didn’t like tea. TL;DR: manager was rude, staff didn’t know what they were doing, just dont come here Edit after comment from establishment: Good evening, I have just read your response to the review that I put on, and I would like to clear some things up! “We weren't prepared for you to bring on extra people”: We rang up 3 times to clarify this with you put clearly its been ignored. “The extra people ate for free”: The adult was a vegetarian and did not eat anything due to ignorance of dietary requirements, and the child didn't like being inside so he was outside for most of the experience. Not being funny but the manager started stating in her voice and expressions that we were the issue. Not one to be rude but this experience was just shambolic.

My dad's local for a number of years the pub has seen some ownership changes but a recent visit confirmed the pub is in good hands. The menu selection is excellent and reasonably well priced and the evening set menu at £16 for two courses represents great value. With a good choice of beers lagers ciders and a friendly attentive service we will definitely be returning.

Went for work Xmas do, staff excellent, food brilliant, will definitely be back

Looked at the menu as thinking of going to the restaurant but am very appalled by the lack of gluten free options. Will not be visiting here.

Tidy attractive pub with plenty of seating and beer selection. Good food choice and the sausages and mash were very tasty

We visited the pub for my Father’s birthday. We should have clicked things weren’t as they should be when there were only two tables eating on a Saturday lunchtime - the first weekend after pay day! The service was extremely slow. Our table was booked at 12:00 and our main courses were served to us at 13:36 by which time our one year old was understandably getting fidgety! We had had starters in that time but the mains still shouldn’t have taken that long. At no point did the staff offer an explanation for the slow service, they just apologized. The waiter didn’t seem like he wanted to be there to be honest. The food was ok but nothing to shout about. Unfortunately we won’t be returning which is a shame as I had had a lovely experience there a couple of years ago when the pub was heaving!

Not at all happy. Such a pretty pub and great atmosphere. But the food was awful. Ordered Fish & Chips.I was presented with the most cheap, tasteless oven chips (worse in quality than the supermarket own brand around the corner (tesco), overcooked) and a spoon of plain peas. The fish was literally annihilated and over cooked and 80% batter/ grease. I was so disappointed. My father had the steak pie which was almost as bad. We just looked at each other and sighed. Probably the worst food I have ever encountered in any pub restaurant and needless to say will not be going back. Def go for drinks but not for food.

Attended the ‘launch’ of the new menu Waited at the bar 10 minutes to be served First menu choice not available Run out if Apple sauce for the pork starter I was told they realised they had run out of my main course selection as they were prepping it Wife’s food barely passable I didn’t eat !!! Very very disappointing

Service was excellent, but you pay for it in the service charge. Nicely decorated pub with a relaxed atmosphere. We had roast beef, which was very overcooked and tough. The small carrots had a weird hard skin with a soft centre. We also ordered cauliflower cheese, which was not very cheesy. Sticky toffee pudding was very nice. It's a shame the roast dinner was poor compared to other local pubs.

We had Sunday lunch. My husband had roast duo of chicken and beef. I had the vegan Wellington both came with assorted vegetables, roast potatos and Yorkshire puddings. We had crumble and custard and sticky toffee pudding for desert. Everything was perfectly cooked and very tasty. Service was prompt and friendly. Definitely recommend

Below par , such a mixed bag , pork belly cold and flabby , veg good apart from carrots which were basically raw , also not full menu as chicken was off and so was was the crackling as advertised with the pork . We waited a fair time for it to arrive, anyway honestly I’m not going back.

Just had an amazing roast with the family. Will definitely be back!

Great pub, however, disappointing today. Asked for honey Jack Daniels & got wrong drink & served up in a strange non glass! Barmaid was abrupt & said it was my fault!

Good food great chips, friendly staff and we were a big group.

Lovely Sunday lunch. Great staff. Comfortable restaurant

Last Saturday we held an 18th birthday party with the White Horse in their private hire room. April was very helpful in the organisational process, communication was easy and she catered to all our requests. The room was perfect, with the benefit of having the doors open into our own section of the garden on such a beautiful evening. We had a sharing buffet which was more than enough food for our 60+ guests. The food was excellent and well presented. We also had our own private section of the bar which worked well with our party. The pub arranged a DJ for us also. Would recommend the White Horse as a venue for a party, it’s a great venue and atmosphere and April was friendly, helpful and nothing was too much trouble. Thank you to April and the team, we had a great night!!!!

Fantastic pub great staff Food is outstanding Little gem

What a venue! I booked a private function and it was superb. The staff were so helpful, the food was delicious and the room and gardens were just amazing. Everyone had a fantastic time. Thank you White Horse.

I haven’t been for a while but was really a let down. They we understaffed, only one person waitressing, bless her she was really nice and did her best. But it was the food that really poor. I actually wouldn’t go back or recommend it. Shame as the food used to be really good before

The most loveliest staff (and lovely roast dinner). My partner awfully collapsed in the pub and the team called an ambulance for my partner and were so amazing supporting me and my parter and his family so I wish I could give more than 5 stars because they were amazing and they even rang me afterwards to check I was okay. But the incident aside, the service and atmosphere was perfect and the decor inside was beautiful and the food was so yummy but thank you all so much for everything you did for me and my partner and family

Friendly and attentive service, though food could be better. Roast beef a bit tough and pie crust was underdone. Chips weren’t great but roast potatoes good. Mixed bag but bit underwhelming overall. Pricing is very reasonable and kids menu generous.

Not welcomed on arrival or given menus or told to order at bar. Staff too busy eating their lunch? Asked if main course was nut free...checked it was. Thankyou. Smoke alarm went off then food brought to table and vegetarian pie still totally cold in the middle and top burnt. Was returned and brought back hot 15 mins later, but no offer to recompense. Food being the right temperature is a health and safety issue. I see from reviews this has happened a few times...how can this be. Anyone trained to cook knows to check temp of food if reheating! Not impressed at all.

My girlfriend and I had a lovely Sunday Roast in here. Roast potatoes, green beans , cabbage and parsnips. With very good meats and very nicely cooked and presented. The inside of the pub is beautifully decorated and it has a great beer garden at the back. A little gem.

Came here with family and friends on Saturday for food and refreshments. The food was delicious and the staff were friendly and efficient. Scarlet and Charlotte went above and beyond to ensure our experience was good. Thank you especially Charlotte!

Pity such awful food as the pub and garden are nice. Burger was thin and burnt, lasagne tiny, burnt and obviously processed frozen food :( new chef required perhaps? In fact, friend sent the burger back

Excellent ibiza garden party 💃🏾

Great location, really friendly staff, superb beer selection and beautiful garden, I look forward to going back for a few more pints 👍

We’ve been here many times before and it has been great but wonder if it has changed hands. We had a roast which was ok but not great. The potatoes had that processed taste. The chicken roast was 2 little chicken thighs. The cauliflower cheese was almost non existent and was ordered as an extra. We were told that it came into the pub already prepared. it was so disappointing because it is such a lovely pub and we had always gone there for our Sunday roasts. Sadly we won’t be going back despite the fact the staff were lovely. The food just spoke of cutting corners and making profit.

Lovely relaxed atmosphere unfortunately food let it all down. One meal didn't arrive with others and in rush to get it out burger undercooked, chips soggy. Wrong pizza delivered. Table not cleared even though we finished sometime before leaving. No one in bar to talk about it on leaving. Can't be put down being busy very quiet Sunday lunchtime.

Stopped in for a pint during a ramble. Ice cold beer tasted really good! Great beer garden.

Nice looking pub and garden. Prawn and crab linguine £18.50 was luke warm and dried up. We were the only people being cooked for Saturday 1pm Should have guessed wouldn't be great.

Lovely bank holiday drink with friends

Lovely roast chicken dinner, nice cold pint all within the glorious sunshine due to a perfect garden for the sun to shine on down all day.

Visited on a Sunday afternoon. Stood waiting at bar for over 10 minutes, people came after us were served before us. Was ignored when I objected. Atrocious service, "bar staff" are only able to pull one pint at a time

Such a shame as this place used to be great. Drinks needed reordering multiple times (not guaranteed to turn up .. it was only a couple of cokes), over an hour for the food to arrive and when it finally did there was a fly in the gravy. No apology. The food was burnt and way below average. The service was pretty off key as if tbh couldn’t really care less. Really great space, food and service needs a serious overhaul.

Not sure what happened if I'm honest. The pub was not really busy (we were the only ones in there at one point) and still service was extremely slow. The food order was incorrect and the cream in the dessert was off. It's such a delightful old pub, but it was probably one of the worst meals we've had out in years. Not sure if they were having an off day with staff shortages or whether this is a normal level of service. Someone did warn me not to have dinner, there but I ignored them and went anyway. Perhaps consider it a drinking pub and forget about the food. It's nice enough for a drink in such lovely surroundings.

The bar snacks were tasty and unique, I would definitely go again as its environment, was suitable for everyone , no matter the age and I’m definitely going to refer to friends and family !

Good quality meal with family. The restaurant space itself is not massive but there is a very large garden area. We were the only table in the restaurant which was odd but the bar area was very busy. Food was a very good standard and we would come back

Bit disappointed, booked for a work meal at 5.45. At no point during the booking process (2 weeks before the event) were we advised kitchen would be closed for pudding. Very casual all round.

Lovely pub, we sat in the bar area next to the fire. Very friendly staff. Burger was one of the best burgers I've ever had, will definitely be back. Chicken strips with chicken gravy were also amazing!

We had a really good time at the White Horse, which was much more covered in scaffolding than I was expecting. For that matter, I thought that they might have a car park so what do I know. We were, eventually, able to find somewhere to park in nearby streets. We were quite a large party, spread over three tables, so it is entirely reasonable that the food took a long time to come out. It did not help that we had been there an hour before it was decided that everyone who was likely to come had arrived and so we could order. While we were waiting, I looked at the light fittings (pic attached) and they reminded me a lot of rocket engines. I didn't ask whether they were or not. I have seen these reusing television programs, a lot of things end up as lamps. I also noticed that there was a massive beer garden with barbecue and pizza oven. I didn't actually go out there, but it is good to know. Top marks to the staff. They were brilliant. Evie was an absolute star. When a small child spectacularly vomited almost the complete way from the table to the toilets, they were right on cleaning it up and spraying the floor. When the vomit blocked the sinks in the ladies, they were right on it with the plumbing too. The food was brilliant. I have no idea why they didn't mention the egg in the mixed grill (pic attached) description as there definitely was one and was done to perfection. I know my mixed grills and that was a good one. I had a really good time. I would like to think that I would go back but, realistically, the lack of parking makes that unlikely.

Had a lovely lunch at the white horse with my husband, my waitress was brilliant, very attentive, I think her name was Megan ❤️

We recently attended for a Sunday roast & was served by April who went above and beyond. The food itself was lovely & a generous size portion. Our overall experience was great, we will definitely be returning.

Visited the White Horse after seeing it has reopened under new management and was pleasantly surprised! There’s now a really nice atmosphere in the pub, a much wider choice of lagers available and staff were really helpful and polite. We didn’t eat but I overheard several customers saying how good the food was so am sure to return for a meal. And to top it off; they’re also showing the live sports! Well done the White Horse.

Visited the White Horse for an evening meal. Traditional pub with a really good size garden with marquee and booths. The food was good portions, I had a burger which was one of the best I’ve had. Our waitress April was really friendly and professional...

Been hear a few times for meals over the last few years and been quite dissapointed . After hearing the white horse was under new management we thought we would try again . We was pleasantly surprised by the food , well priced and decent portion sizes. Can't falt the staff , especially our Waitress April who was happy , polite and couldn't be more helpful. Will defiantly be visiting again soon .

Michael and his staff were very accommodating, a large party catered for, the food was good, the staff friendly, nothing was to much trouble!

Visited the White Horse for an evening meal. Traditional pub with a really good size garden with marquee and booths. The food was good portions, I had a burger which was one of the best I’ve had. Our waitress April was really friendly and professional and checked in on how our food was. For dessert we had chocolate fudge cake and cookie dough which were really tasty and well presented. Standard prices for a pub and good quality home cooked food. Would highly recommend and will return again.

We recently attended for a Sunday roast & was served by April who went above and beyond. The food itself was lovely & a generous size portion. Our overall experience was great, we will definitely be returning.

Wow this place has gone downhill... not sure if a one off day looking at the reviews from sunday but possibly the worst roast ive experienced. Plenty of other pubs to go to in the area, avoid this one like the plague imo as looking at the lack of accountability in the review responses they probably wont be changing their ways...

Our meal was very poor on Sunday - I have seen the other reviews about yesterdays poor food and have tried to email you but the email keeps bouncing back I’ve checked it’s correct and it is so maybe you could check your end. Also to say you are frustrated by our review is not appropriate especially as it’s backed up by other people’s reviews on yesterdays food .

Very hit snd miss. Visited with family, some meals were OK some not so good. Chicken wings not cooked and cold in the middle but other 4 starters ok. Main meal, pie was ok but hardly any chips and gravy like water. Roast was ok, pork crackling but no crackling, roast potatoes hard in the middle, all veg was rock hard. Don't think we will be visiting again. Waitress was good but awful long wait between starter and main meal. We declined any desserts.

Went it here today for a Sunday Roast. We waited an hour for the food to arrive and when it did we were served aunt Bessie potatoes, chewy beef and barely cooked chicken. Very disappointed, could not eat any of the food except from the Yorkshire pudding.

Food wasn't very nice at all I had belly pork with crackling hence no crackling carrots and roast pots and parsnips where cold and rock hard in the middle gravy was like water I wouldn't go back there again

Arrived stood at bar watching staff have a chat, few minutes later came over and asked if we'd booked a table. Table was not ready so another staff member will take your drinks order. The flute glass for the prosecco was dirty with lip imprint...

Went here for Mother’s Day , 3 courses for just under £24 . Table was booked for 4.15 was not swatted till 4:30 . Starters took over an hour to come and we’re ok . Main course roast was terrible . Took over an hour...

Had a family meal in this pub which is under new management. Best pub Sunday roast dinner we have ever had at any pub. Welcoming staff & no service charge despite being a table of six! Definitely recommend.

Great service & wonderful food - best roast ever! I would recommend this place for food or just drinks.

Nice quality and good tasting roast BUT portions on each of our plates were uneven e.g 6 potatoes on one and 3 on another and very small amount of meat compared to other places. Did give extra when asked! Would have rated 4 star but the gravy was invisible like water! We didn’t even realise it was on the meal as it just looked like a tiny bit of meat juice! Asked for some gravy and they said “oh yeah you can have extra!” As if it was already there 😂 got a tiny pot between us and it was still sooo watery. Gravy makes a roast and deffo needs a thicker more flavoursome gravy in side pots as standard and it would be great and really make the meal!! Also roast dinner sauces should be standard e.g horseradish 💜 Service from staff was good :)

Cozy place with good options of food and drink

Went to the White Horse in Welwyn had great food and drinks, the staff were very polite and look after us so brilliant. Big shout out to Charlotte i pretty sure that was her name, she was the best and other bar staff were great...

Great night for my birthday, staff were brilliant, great variety of drinks available. Michael was very accommodating. Overall fantastic experience, can't wait to go back.

We came here for a family meal, the staff was very attentive and helpful food was really good and worth every penny, will definitely be going back to the white horse again

Beautiful traditional family pub, very cosy and welcoming. My Brie and bacon burger was cooked to perfection and delicious. All staff were friendly and attentive. Thank you Michael and your team 10/10

Amazing staff, outstanding food and even better looking management. 10/10 highly recommend for all your needs

Had alot of fun. An amazing environment great staff. Brilliant food and a great atmosphere as soon as I walked in. Thank alot to the staff for a great time there will be coming back in the near future

Service was not good had to wait an hour for our main meal four tables also complained not going back there in a hurry

We've eaten at the White Horse a few times and apart from a previous small communication issue it used to be very good. Oh how it has fallen! We didn't realise it was under new management otherwise we might have thought again, the empty covers...

Such a lovely pub, so friendly and cosy. Beautiful food and the atmosphere was so nice and calm and warming. Our waitress Charlotte was front of house and very welcoming and looked after us well. Would definitely recommend for a family, couple, friends and outings!...

Went here last night, not only was the food shocking and overpriced but both girls behind the bar were quite rude to our group and we wasn’t made to feel welcome. Got stung £14 for a shot and a pint, whilst this was corrected it was done so with awful attitude. This place used to do really good food and be a really nice place to go. What has happened to this pub…. I have a photo of the £15 shocking burger but it won’t let me post it. Pretty sure none of us will return here, rose and crown has a much better atmosphere with nicer staff.

What a quaint little pub, had lunch with my family. Lovely atmosphere great staff. Thank you Charlotte for for the amazing service. Food was gorgeous, varied menu with something for everyone. Will definitely be going again.

Went for my mums birthday meal, lovely new management, great atmosphere! Had a really good time! The food was great, especially for the price. 10/10 definitely coming back!

We thought we would try out the white horse since it’s reopening, we wished we never bothered. Sat down, waited 10 mins to order a drink. We were the only people in the restaurant. There was a table covered in plates that obviously wasn’t cleared...

Amazing evening on the opening night, staff was so accommodating. The food was amazing would recommend tho everyone.

Great food , good service and friendly staff. Diverse menu and a wide range of beverages. Stunning decor and homey feel :)

Very clean throughout, perfect place if you love an old school fireplace to perch in front of during them cold winter months, Had a food tasting evening where the food was spot on, also honestly the cleanest lager I’ve ever tasted probably new to new beer lines that had been installed recently 10/10 I’d decently be heading back there again!

Great food and a lovely atmosphere. Will be returning again

Had such a lovely Sunday roast! Definitely would be back! The new manger Michael was very welcoming and friendly.

After seeing it shared on facebook that the pub was coming under new management, we thought we would pop in to see what it was like. A lovely feeling as you walk in and nice friendly staff. I tried the lobster mac n cheese, it was very nice and the drinks selection was good, something for everyone. Will be back again to try some more!

Lovely meal on their first night excellent service xx

Went to the white horse in January 2022, Loved and met the new owner, The staff and absolutely loved the food and service, I will definitely be returning thankyou Whitehorse for a great evening 😊

Due to covid I was unable to attend Christmas dinner with my family at the White Horse. However, the day was not a complete disaster for me. The wonderful staff on this the busiest of days managed to serve and wrap my three courses ready...

We love this pub, however it is not on top form currently. Hopefully january 23's new tenant can recover status as best pub in Welwyn. Staff training, seasonal menu changes and get the bill right will ensure success.

The family had a nice Christmas Day, the food was good and the atmosphere and service very pleasant.