Based on 2.779 opinions finded in 6 websites
Based on 2.779 opinions finded in 6 websites
Opinions
This place never fails to impress. We booked to visit for my mum's 70th birthday. The food was absolutely delicious. Not one bad word out of our party of six. The team were hard working, very polite and professional. A real credit to the restaurant. Can't wait to visit again.
David Bishop . 2024-03-17
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Came for lunch today - very tasty food! Serviced by a lovely lady, very friendly! Big lovely thank you to the young gentleman that with braids (did not catch his name) - extremely friendly and welcoming!
Lottie Gilleland . 2024-03-16
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Absolutely faultless lunch today. Fantastic standard that could go toe to toe with the best restaurants in London. I had no expectations going in. Now planning on exploring their other restaurants in the area.
D Reid . 2024-03-01
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Great Sunday roast. They were welcoming with our young child and had a high chair for him. Lovely wine list and great food. Will be back
Craig H . 2024-03-01
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We went there for our wedding anniversary. The service was amazing and very friendly. Food very good as always. Thank you for lovely evening. Will be returning.
Ewelina Towner . 2024-02-28
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Normally it’s very good here but we all felt that the service & presentation of food wasn't as good as it used to be. Would like to keep going to support a local business but they need to up their game.
293shelleyh . 2024-02-25
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Simply first class in West Malling, incredible food, drink and atmosphere. Always treated like royalty.
Simon Bridger . 2024-02-24
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Immaculate customer services. The men who served up was warm and friendly. We had Liam perform songs and really set the tone for the evening. His performance was perfect and was interactive with us. I had grilled chicken with ‘peri peri marinade’. Unfortunately for me, I found it a little bland. Not enough lemon and chilli in it. It was tender and delicious. Grilled prawns was perfect. I also ordered red velvet cake. It was lovely!🥹
Jessica G . 2024-02-20
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Food great. Atmosphere great just a little to long between courses.
Alan Flowerday . 2024-02-17
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Went for Brunch as a Birthday treat - thoroughly recommend. Wide menu selection, for a cut above brunch. Staff very welcoming and helpful. Food delicious :). Even drinks are a little special - Mixed Berry Smoothie and Hot Chocolate both deserve a mention.
Claremarie V . 2024-02-10
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I went here on a Tuesday evening and I have to say that I had the best meal ever. I started with a crispy duck salad, omg this was so delicious, succulent and I loved it. Followed by a massive lamb chop with sautéed potatoes and broccoli. I drank the house rose wine which our attentive waiter advised was slightly drier than branded, and this too was lush! By the time I'd finished my main, the lamb was cooked to perfection and just melted in my mouth, the small strip of fat was perfection too, crisp and flavourful, I was suitably full. So much so, for the first time in a long time I had to decline a dessert. Highly rate the Swan, beautiful dining area too. I can't wait to go back!
Julie Brown . 2024-02-10
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Great meal but could have done with more veg Quite pricey tho
Graham Manning . 2024-02-03
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My partner and I came in yesterday for an anniversary dinner and our evening was made special from the beginning, when our waitress wished us happy anniversary and she gave us amazing service throughout (unfortunately i didn't catch her name but she wore a pink jumper). The food was beyond excellent, the atmosphere buzzing, the restaurant is beautiful. We had a great time, we will definitely be back.
Ester Dvorská . 2024-01-30
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Went last year, excellent experience so booked for an anniversary lunch. I left very disappointed, service was poor very slow, meal ok. I won’t go into all the details and bore everyone but mistakes were made that just should not have happened. I have only one piece of advice for this establishment, if you are going to employ young staff make sure they know exactly what is on the menu, and they listen when taking an order. Don’t rush and then when you query the mistake patronise and treat people like they are idiots. After all we were supposed to be the customer! Meal was ruined and left feeling really angry. Won’t be going back. Would not recommend after this lunch.
yogifan5 . 2024-01-28
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My partner and I came in yesterday for an anniversary dinner and our evening was made special from the beginning, when our waitress wished us happy anniversary and she gave us amazing service throughout (unfortunately i didn't catch her name but she wore a pink jumper). The food was beyond excellent, the atmosphere buzzing, the restaurant is beautiful. We had a great time, we will definitely be back.
341esterd . 2024-01-26
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Feedback on Recent Visit - Overpriced Non-Alcoholic Wine I am writing to share my recent experience at your pub, which, for the most part, was quite delightful. The food, service, and ambiance were exceptional, and I have always held your establishment in high regard. However, I would like to bring to your attention a matter that left me somewhat taken aback. On the 18th of January, my companions and I enjoyed a delightful lunch at your pub. As a non-drinker, I opted for a bottle of non-alcoholic sparkling wine, which paired wonderfully with the meal. The service, especially from the manager, was exemplary. The reason for my concern arose when we received the bill and noticed that the non-alcoholic sparkling wine was listed at £35.00. To my surprise, this was the same price as the Prosecco offered. I understand the importance of pricing in the catering industry, but given that there is no alcohol tax on non-alcoholic beverages and the retail price for the brand you serve is £12.99, I couldn’t help but find this markup quite steep. I want to emphasize that the manager handled the situation admirably, and I appreciate their professionalism in addressing our concerns. After conducting some research, it appears that such pricing practices are not uncommon in the catering trade. As a customer who values your pub and its offerings, I felt it was important to share my perspective. While I understand the need for profitability, I believe that a more reasonable pricing structure for non-alcoholic options would be appreciated by patrons like myself. Thank you for taking the time to consider my feedback. I look forward to continuing my patronage at your pub and hope that this concern can be addressed for the benefit of both your customers and your business. Best regards, Mike
Mike The critic . 2024-01-25
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Feedback on Recent Visit - Overpriced Non-Alcoholic Wine I am writing to share my recent experience at your pub, which, for the most part, was quite delightful. The food, service, and ambiance were exceptional, and I have always held your establishment in high regard. However, I would like to bring to your attention a matter that left me somewhat taken aback. On the 18th of January, my companions and I enjoyed a delightful lunch at your pub. As a non-drinker, I opted for a bottle of non-alcoholic sparkling wine, which paired wonderfully with the meal. The service, especially from the manager, was exemplary. The reason for my concern arose when we received the bill and noticed that the non-alcoholic sparkling wine was listed at £35.00. To my surprise, this was the same price as the Prosecco offered. I understand the importance of pricing in the catering industry, but given that there is no alcohol tax on non-alcoholic beverages and the retail price for the brand you serve is £12.99, I couldn’t help but find this markup quite steep. I want to emphasize that the manager handled the situation admirably, and I appreciate their professionalism in addressing our concerns. After conducting some research, it appears that such pricing practices are not uncommon in the catering trade. As a customer who values your pub and its offerings, I felt it was important to share my perspective. While I understand the need for profitability, I believe that a more reasonable pricing structure for non-alcoholic options would be appreciated by patrons like myself. Thank you for taking the time to consider my feedback. I look forward to continuing my patronage at your pub and hope that this concern can be addressed for the benefit of both your customers and your business. Best regards, Mike
mikel347 . 2024-01-25
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This was a delayed 80th birthday meal due to ill health in December The room was very nice just right for 17 of us but would have been very tight for 20 people as was told could have held The Sevice was great the girls were very good. But roast could have been hotter, some peoples was cold , the beef was not the best we have eaten in fact was very chewy and hard to swallow and a good bit went back on the plates The chicken that only two people had was very nice and tender but was not very hot. The desserts most went back again there were stone cold. It was really only because we were a family get together that we enjoyed the day. Have had a lot cheaper 3 course at half the price other places.at £40 + pp would have expected a much better meal and hot . It was not till everyone got home that we found out just how cold and chewy their roast beef was, but no one wanted to complain thinking it was just their meal. Well not be returning and definitely not worth the £1,000 + it cost.
Maggie Delamain . 2024-01-23
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We chose to have a birthday celebration meal here, knowing it wasn’t going to be a ‘cheap’ meal out. The food was delicious, service impeccable and cocktails amazing. Wouldn’t hesitate in recommending and will return again soon.
boxyfamily . 2024-01-21
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Delicious breakfast- the best Bloody Mary I’ve ever had. Please don’t ever change the recipe! (My friend also agrees and we’ve not yet had another Bloody Mary that even comes close!) Excellent service and such a lovely atmosphere. Also come here for dinner lots. Never had a bad meal - always delicious food and wonderful service.
Sophie Ashton . 2024-01-13
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Very average food, and service, but above average prices. I object to paying £7.20 for bread, which consisted of four slices of very ordinary white sliced bread. We were given a small bowl of olives, which we didn’t ask for, and then charged £3.80! Two bottles of sparkling water came to £9.80! One glass of Chilean Pinot Noir came to £8.30! which was probably the supermarket price for a bottle. And finally £9.00 for a portion of Bread and Butter pudding And £5.00 for a portion of chips. The whole bill for 4 people was £178.09 which included a service charge of 12.5%. Greedy pricing, for average food and service. Definitely would not come back again.
jamesrX8097YY . 2024-01-09
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Food was top notch. Really good place to visit with family, couple or even friends. Highly recommended
Steven Anderson . 2024-01-07
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Wonderful meal and great service, as always in my experience!
Sophie Davies . 2023-12-28
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OK starter, very good main and good desert. BUT, I don’t expect to be chasing for food and drink and then be asked to pay a discretionary service charge. Sorry, The Swan, I would have happily paid that and tipped extra, if the service had warranted it, This evening it did not.
W4833WOstevet . 2023-12-22
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Very Christmassy- excellent service. Mum loved her cocktail 🍸
Dr Jane . 2023-12-19
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Had my son’s 18th birthday dinner and the food was great and exceptional service by Phoebe. Thank you for making it an evening to remember.
Leanne . 2023-12-17
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Lovely welcome, great staff, super menu choice. Prices average to high but portions rather small. Salted beef hash barely had any visible beef in the patty and compared to a fried brekkie was disappointing such a big plate with small offering. Having said that very tasty and different.
libbz18 . 2023-12-15
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The service here was outstanding, from the moment we walked in. The menu has just enough choice for food and the right amount of choice for drinks, though a bit more Irish Whisky would be nice. I had roast pork. Beautifully cooked vegetables and tender meat. The biggest Yorkshires I have seen in my life! Roast potatoes, too hard for me, but that's possibly preference. The treacle tart was outstanding. I found myself wishing it was with custard before it turned up but soon forgot once I tasted the accompanying clotted cream ice cream! All in all a really positive experience and will definitely recommend.
Matt Linehan . 2023-12-13
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I wouldn't usually do a review, but this restaurant absolutely deserves it, I was amazing food, the service was excellent and the atmosphere was great.. a rely lovely evening and would definitely recommend this place to friends and family.. we will re visit again one day
Kane H . 2023-12-10
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Dish arrived with a hair! Waitress miserable. Restaurant Manager lacked empathy. Kieran - General Manager was professional in dealing with the situation. A regular customer, The Swan is not what it was unfortunately.
Localtouristcritic . 2023-12-04
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Wonderful food and great service. Will certainly visit again
Dave Cooke . 2023-12-03
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Had a superb meal here tonight. There was a large group of us about 20 people so we had the function room upstairs prebooked and menu choices pre made. The food was amazing, my fillet steak cooked to perfection medium rare...compliments to the chef! The service was impeccable - efficient, professional, courteous and well timed between courses. Compliments to the staff! The Swan is a beautiful olde worlde building in a quaint setting. A thoroughly enjoyable night and a venue I will most definately visit again. Highly recommended.
Debbie Geeves . 2023-12-01
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Good restaurant for dinner, their roast dinner is lovely and if the meat isn’t not cooked to your liking they are happy to cook it longer. I did have the chicken breast in piri piri sauce, everything was lovely however the only negative is that the chicken was dry, but tasted ok. Be aware there is a 12.5% service charge that gets added to the bill!
Paul . 2023-11-27
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Been before so we had high expectations, unfortunately the food not only came cold, but the roast potatoes were almost rock hard. I thought this would be a place I would regularly come back to… but this experience has definitely changed my mind. Also we waited 15 minutes with our empty plates in front of us before someone came over. (Guiness was not too bad though)
Bianca Mihalcioiu . 2023-11-26
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Fir a special meal out a lovely place to go, a little expensive but for that special occasion worth it Food was delightful
Karen Fairburn . 2023-11-25
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Fabulous food and a great night - live music as a bonus with a wonderful singer.
Cathy Winston . 2023-11-22
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This is 100% my go to place! I’ve recently joined their members club and it’s become like my second home - the staff are so welcoming - the food is outstanding - it’s an amazing place for meeting for breakfast/brunch/dinner with friends, business meetings or just coffee - so happy I have found this amazing place and so happy to be supporting another small local business - thank you so much to everyone at The Swan - Love Charlie - Kent Dog Walker
Charlie Voller . 2023-11-19
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Great Sunday Lunch. First place I have ever been asked how you would like the Beef cooked!!However, the gravy was very salty. Batter pudding was way too big, so I will ask not to have one next time. Overall great afternoon with family.
Audrey Bennett . 2023-11-15
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Food was fantastic, Chapel Down wines were excellent and the staff were brilliant including Henry from Chapel Down - can highly recommend The Swan and the Chapel Down experience
John Willson . 2023-11-10
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Beautiful building and fantastic food .....the steak was one of the best I have eaten ever
Angela Keily . 2023-11-03
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The best food, ambience and service. Moved to the area recently and of all the places I’ve tried, the Swan is at the top.
Sara Shan . 2023-11-01
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Have been going here for years staff always friendly and the food is so goooood
David Woodget . 2023-10-31
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We had the pleasure of celebrating our anniversary dinner at The Swan, and it was a delightful experience. The restaurant boasts a fantastic selection of wines, and we thoroughly enjoyed our choices. The food was exceptional, showcasing the highest quality of ingredients. For starters, we indulged in oysters, Jerusalem artichokes, mushroom and truffle oil soup. The combination of flavors was simply divine. As for our main courses, I relished the Cod fillet served with spiced mussels and a delectable coconut broth. It was a harmonious blend of tastes and textures. My partner opted for the Lamb Chop, which was tender and perfectly cooked. To complement our meal, we savored a glass of Amarone della Valpolicella and another of Montepulciano d'Abruzzo. The wine selection added an extra layer of sophistication to our dining experience. To conclude our memorable evening, we indulged in the Mille-Feuille dessert, which was a sweet, delicate finale to our extraordinary meal. The Swan provided an exceptional atmosphere, top-notch service, and a menu that surpassed our expectations. It was the perfect choice for our anniversary celebration, and we look forward to returning in the future.
Stefano Pecchio . 2023-10-30
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Really nice, wouldn’t change a thing.
M B . 2023-10-27
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Absolutely top notch, one of the very best restaurants I’ve eaten in
Ben Wade . 2023-10-27
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We visited The Swan for a Members Event, a Cocktail Experience. We booked this, but did not renew our yearly membership, for the Members Club, but we were told we could still attend. We enjoyed the Event and although Matt the Mixologist seemed shy and quiet at first. He was excellent and we enjoyed following his lead in making the Cocktails. We thought it was great that you got to go behind the bar to make them. It would have been nice to have had a card stating the Cocktail names and the ingredients, but I guess if you really wanted to remember you could write it down yourself. The original email about this advised there would be Canapés, which arrived part way through the evening, when we were all feeling we needed something to eat. The were really not enough and one lady asked for chips and they did bring chips for all. If you are drinking four Cocktails, plus the fizz on arrival, you really need more to eat than three Canapés. If I was rating this as a Cocktail Experience I would give it a solid four out of five, but as a Members Event, it barely rates a three. Once again I found myself at a Members Event that didn't feel like a Members Event. I have rated this restaurant highly for a long time but recently it seems to have lost it's way. I am not sure when I will return.
sa1gon . 2023-10-22
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Really enjoyed both the food and service! Went on a Thursday evening and it was nice and busy which is what you would expect from somewhere decent. Starters were amazing (Duck salad and prawn cocktail). I had the lemon sole and my partner had the chicken for mains and both were equally delicious. The banana cheesecake is the best dessert :-) Came in a £200 which included 4 alcoholic drinks and a coke which in my option was worth it. Service was 👌
Charlotte Aherne . 2023-10-20
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Of the few pubs able to serve a buffet lunch for up to 30 guests within reasonable distance of Gravesend it was only Mark, the head chef of the Swan, who was prepared to consider an alternative to his existing buffet menus. We had found that all the menus we had seen seemed to go for variety offering a large number of individual dishes mainly of the ‘finger food’ type. But we were not after variety, we wanted to serve our guests quality in the shape of just a few suitably large items. We asked Mark to provide Whole Poached Salmon, Spiced Pork Shoulder and Chicken Grape and Tarragon Salad, accompanied by Rice Salad, Courgette Salad and Tomato Salad, all with Sauce Verte, followed by Blackforest Gateau, Profiteroles and Fruit Salad. Mark’s interpretation of our wishes was superb. He dropped the Chicken Salad, but added a first course in the shape of exquisite Canapés. The magnificent salmon was an absolute showstopper glistening under it’s coating of hundreds and hundreds of waferthin cucumber slices. Instead of serving the Pork sliced on platters, he brought the whole joint to the table and carved it to each guest’s requirement. To each of the salads he had added his own touch, making them look and taste fantastic. Each one of the desserts was gorgeous, both to look at and taste. The quantities had been estimated very generously, even after people went back for second helpings - everything was so good - there were sizeable amounts left for us to take home and enjoy the following day. We had the use of the two elegant and comfortable upstairs rooms with their own bar, so we had ample space for people to mingle and for everybody to get their drink as and when they wanted. The staff, from the moment of first contact through discussions of details like the setting up a slide show, even providing the backing to a live rendition of an art song, right to the moment of walking out of the door, were absolutely fabulous, they could not have done more to give us and our family and friends a wonderful day to remember. We will definitely be back, and we will recommend The Swan to anybody who is looking for an all-round brilliant venue to celebrate a special event, or, indeed just ‘have a nice meal out’.
Brigbill-Gv . 2023-10-19
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Visited for a meeting. Gorgeous food and lovely waiting staff!
Yvonne Gravestock . 2023-10-10
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My parents were after a venue for their diamond wedding anniversary, The Swan looked like the perfect environment for our almost 30 guests. We asked if they could adapt their buffet menu a bit to more feature set pieces rather than finger food. With such a large event and with two such exacting primary guests we were a little nervous. Upon arrival all our worries were blown away. Everything was done to perfection, the service was fantastic, the food was fantastic, the facilities fantastic and the rooms too. The high point was probably the salmon which blew everyone away, amazing. Definitely returning. Sorry we didn’t take any more photos of food, we were to busy having fun.
Matt D . 2023-10-10
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We had a really great Sunday lunch today. The sirloin was beautifully cooked and the biggest Yorkshire pudding. Also the warm pistachio cake was a wonderful way to finish the meal as it was super light, but so tasty. I also like the fact that this restaurant serves Amarone by the glass which is rare in my experience. As my wife doesn't like red wine I don't get the chance to drink this wine very often. The service was also first class.
Dennis U . 2023-10-08
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Great food , good service great surroundings
John Appleby . 2023-10-08
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Didn't eat here , just stopped for a few drinks , but was very impressed with what I saw , amboise was impressive 👏
Eric Powell . 2023-10-02
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Everything was very enjoyable from start to finish - five star! The service was professional and friendly. Thank you Hannah and to the whole team. I sat in the lovely bar area for lunch, with my little dog, where water was served to her immediately! I had grilled griddled chilli king prawns to start followed by piri piri chargrilled chicken and a delicious glass of Chilean Chardonnay. Definitely worth a visit. Thank you
janesR3782RE . 2023-09-29
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A very average meal, not a lot of taste, 3 of us left the starters. . In my opinion it was expensive for what we had. Wouldn’t return
Jojo Waddison . 2023-09-29
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It was my first visit as a guest. Delicious gluten-free breakfast. Excellent friendly staff. Look forward to my next visit.
Pauline Teehan . 2023-09-22
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I popped in on the off chance for a bite to eat. Quite surprised to be honest, walking through the door it felt like I was almost back in France! Greeted at the door by a maître d' and asked if I wanted to dine in, taken to a table which was well laid, proper napkins, nice decor and the whole restaurant very well presented. I had the set lunch (£22 from memory) for 2 courses which included an excellent pâté followed by sea bream with couscous. Very impressed at the quality of ingredients, presentation, and of course the meal. Well done to the chefs, team, and the owner. Its a lovely spot - recommended.
Agathes . 2023-09-21
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Went for my partners birthday last night. Harry was our waiter and he couldn’t of done more for us. Food and service was great!
LaceBurton . 2023-09-20
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Lovely restaurant. Lovely food. Good service.
Hazel Piper . 2023-09-19
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Our favourite late Sunday lunch place
kahyangchong . 2023-09-14
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A charming pub near the centre of West Malling in Kent. The staff were friendly and helpful and they served a good range of wines and beers. Their garden, which is covered, was beautifully decorated and it was a real pleasure to be there. Toilets were exquisite and very clean, with individual use once hand towels to dry your hands. The only reason I dropped one star was because it was rather pricy; but you get what you pay for.
Colin Naylor . 2023-09-13
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Brunch was decent! Plates could be more appealing. The staff is lovely apart from one girl who seated us and is at the front who just looked miserable. Food is ok.
Veronica S . 2023-09-10
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I attended a private party last night. I wanted to mention, considering the size of the party, the food was outstanding. Delivered hot and beautifully presented. And a big shout out to the waitresses, who kept our glasses filled, without us noticing and offered the most professional service I have seen for a while, especially to a crowd of rowdy housewives. Well done you lot!
Julie Kinloch . 2023-09-09
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I always love coming to The Swan, primarily for the ambience - the hospitality is top notch. But last night was par excellence and then some. Booked The Mulberry suite for my 50th birthday dinner and it was fabulous. The staff were incredible. The food was superb, service impeccable. You guys took my happy place onto another level of memories. Thank you for always going the extra mile and being frankly, five star without exception.
simone perkins . 2023-09-09
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Top notch as always. Been coming for 20 years and will continue to enjoy.
Eleanor Ferris . 2023-09-04
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Lovely place, good atmosphere and the singer was fantastic. The food however is nothing special. The dishes are very small and overpriced with a limited menu.
Customer . 2023-09-03
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First time we've had a meal here and was a fantastic surprise. The food was exceptional with good choices. Atmosphere was great with smart attentive staff. Had a very special birthday meal. Will definitely come again.
Susan Clout . 2023-08-27
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Lovely visit. Staff go above and beyond, food is fantastic, and a lovely atmosphere. Would recommend for a special meal
Jasmine Graham . 2023-08-06
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Went for a lunch. Excellent service. Lovely ambience. Excellent food. Couldn't ask for anything more. Looking forward to my next visit.
Ian Pickard . 2023-08-06
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The best Sunday roast, fabulous service and a great environment. We’ll definitely be back again.
Jennifer Gorman . 2023-07-31
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Delicious Brunch, lovely atmosphere and very good service. Definitely worth a visit.
Tina Kingston . 2023-07-30
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Had a really poor experience this morning, waited over an hour for pancakes (didn’t seem busy either). The pancakes themselves were poor quality, cold. It really begs the question what on earth has happened to the swan, which used to be the “go to luxury dining establishment” in West Malling. If I leave the comfort of my home on a Saturday morning and spend exorbitant amounts of cash on a special treat I shouldn’t feel like I’m playing cat and mouse with the servers. If the swan is going to be rebranding as a low quality run of the mill pub food place then you need to adjust your prices accordingly. Hope to see a return of the previous high standards.
Spencer Larsson . 2023-07-29
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A lovely meal to celebrate a birthday. The added extra of birthday wishes brownies was a lovely surprise. Overall a wonderful visit
Angela Waite . 2023-07-26
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As usual , outstanding food , superb service from the moment we arrived, and a great atmosphere ... Genuinely can't wait to go again.. Thank you to all at The Swan.
jason jones . 2023-07-24
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Our waitress was outstanding 👏 The food was fabulous 👌 Will definitely be recommending to others. Thank you for making my sons birthday a special one!
Mercedes Owens . 2023-07-19
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Great food in a beautiful setting, the service was also fantastic and the cocktails were a little too good! Highly recommend, we will definitely be back. Whoever designed the interior has an amazing talent, it’s so unusual and pretty 🤩
Kelly Gallagher . 2023-07-16
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Had a lovely afternoon with friends yesterday and sat outside. The set menu was great value with a good selection of food. l would highly recommend
Chloe A . 2023-07-11
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Very good atmosphere and all the staff great and the food is delicious would highly recommend it 10/10
Robert Winter . 2023-06-26
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It looked beautiful but I was a bit disappointed. It's expensive food and there was no car park. The floorboards are such that I was shaken throughout my meal. The desserts were lacking: small portions for £9 each and not as described on the menu! Both mine and my husband's had items missing although once I brought this to the attention of staff we were given all 3 missing items. The cheesecake was not dark chocolate as described and the salt caramel tart was unexpectedly dark and our guest didn't like it.
Madeleine Lehane . 2023-06-20
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Excellent service, food and atmosphere. Well done the swan.
Martyn Cook . 2023-06-18
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Came here with my family for my mum’s birthday dinner food was absolutely phenomenal my whole family was blown away by how good the food was amazing I highly recommend
Chloe Webster . 2023-06-17
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Loved my visit here. It was a perfect evening.
jane crispe . 2023-06-14
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Could not ask for better, reservation required for full personal service from Henricke
The todge . 2023-06-10
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The service was very good, staff were attentive and always around, responsive and friendly. The food was amazing, the main courses need to be slightly bigger with some kind of carb added. Needed some potato / pasta / fries with the main. This should be included rather than charging additional for what should be included within a dinner. The restaurant is beautiful and has a good vibe
Emma Davis . 2023-06-05
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Went here recently for breakfast, lovely place, great coffee, eggs were made exactly as I asked and our server Marcela was so friendly and polite
Tijen Nedjat . 2023-05-29
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Having read previous reviews, unfortunately management are not taking customer feedback seriously to make important changes. If they had then we would not be making the same complaints. Plates cold. Food cold. Lamb chewy and undercooked. Duck starter unpalatable. We didn't stay for desserts. Extortionate prices - greedy management/directors lining their pockets. Definately not a high end gastro restraunt as advertised and should not be priced so. Other local alacart neighbouring restraunt we have visited is far superior, excellent chef skills and reasonably priced. The lowest we can give is a 1 star and that is for the lovely waitresses who served us and tried to help with our complaints but unfortunately a returned meal replaced was no better and had to be returned a second time 😩. I can't believe we were even charged for a spoilt anniversary celebration... A £20 bottle of wine did not cover our disappointment.
Adele Cooper . 2023-05-21
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We had a great evening! Staff was super friendly! We will be back.
liesbeth vincke . 2023-05-18
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Very very good indeed but how did you get the table in the room?
Stuart Chilmaid . 2023-05-02
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Had the Chateaubriand and it was fabulous
Tina D . 2023-04-23
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A warm and friendly atmosphere. The staff were well presented, friendly and helpful throughout our time here. The food was excellent with a wide variety of globally inspired dishes. Each dish was well curated and presented. The balance of flavours and textures were on point. Our favourites were the ceviche and the berry cake. The drinks were also delicious and the cocktails were well executed. The martinis were a delight. I would highly recommend this establishment. A nice experience all in all. The only downside is there is no onsite parking facilities. But the local supermarket car park has availability nearby.
M N . 2023-04-15
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Great food in a lovely setting with fantastic attentive staff. I has pan seared Tuna to start and steak to follow and my compliments go to the Chef. Will def pop back again next time im in Kent. Convenient car park nearby too
Sean Wright . 2023-04-11
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Staff all polite and helpful nice venue. Totally spoilt by overpriced food. £40 for set menu that was ordered in advance. The beef was only cooked on one side ( I noticed the uncooked side was plate side down). Starters and dessert nothing special. Then there was a service charge slapped on to. It's not often I feel the need for bad review. To me this was over priced pub grub. Definitely won't be rushing back here. What was more insulting was their reply to my review (they didn't read it it properly). :-)
Ady Watts . 2023-03-25
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Went for brunch yesterday. Although the produce was of a good quality, it was all lukewarm, apart from the hollandaise sauce which was stone cold. My scrambled eggs were sat on a barely toasted rubbery piece of bread, hardly from an artisan loaf! The pot of tea was lovely and hot but, alas, that was the only addition that was. Very average I'm afraid. Not The Swan it used to be.
Nancy . 2023-03-22
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Great Ambiance and staff, had a nice lunch, spent 100 with my Beautiful date……..the only disappointment was the bay scallops…smell it coming to the table( super strong odor)……that should have been enough…..tasted very salty and overcooked…… everything else was above par
Chris Fung . 2023-03-16
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We had a family gathering.. and had to bring a 10 week old puppy. From that point of view they were very accommodating and it’s great they allowed us to bring him in, in his crate. Food was really nice. The Inch cider on tap is actually much better than the can, which was a bonus. I’d happily have this as my local, sadly it’s not that local!!
David Price . 2023-03-15
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Nice old pub in West Malling good food wine and staff.
John Gwalter . 2023-03-11
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Nice environment, good quality food, smart and stylish, good Sunday roast
Aliya Aitzhanova Brown . 2023-03-04
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Went here for Sunday lunch and it was delicious and lots of it. Never seen such huge Yorkshire puddings! However, the reason I’m taking time to write a review is that the service we received was exceptional. Each member of staff I saw always had a smile on their face and were very attentive and yet discreet. Our first visit here and certainly won’t be our last!
Jackie Allen . 2023-02-28
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Lovely welcome, fab service and tasty food Really yummy prosecco too
Emma Powell . 2023-02-26
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Visiting my son who lives in West Malling. He recommended the Swan.. We really enjoyed it. Great decor and really good food
Julie Williams . 2023-02-26
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79 Opinions
5th July 2020 Visit After LockdownThe food and service as always first class.Full marks Plus for the one-way system now operating, as you enter sanitiser and registration for signing in (Check & Trace).Shown to our table by a waitress with full face mask and gloves, table clearly marked with a notice stating had been sanitised and read for use.Waiter with full face mask and gloves took drinks order and in due course bought drinks to table.Whilst drinks on way another waitress full face mask and gloves took food order and in due course bought food to us, asked if we required condiments which she then bought to our table having sanitised first.Whilst we were eating a table more than 2m away finished paid the bill and left.Member of staff full face mask and gloves cleaned the table and sprayed / sanitised the chairs.We finished main course ordered deserts all of which was carried out in a first-class professional manor.We paid and left via the exit rout.FULL MARKS PLUS WE FELT SAFE, THE STAFF HAD DONE AN AMASING JOB AND WE WERE WELL FEED. THANK YOU
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmust5th July 2020 Visit After LockdownThe food and service as always first class.Full marks Plus for the one-way system now operating, as you enter sanitiser and registration for signing in (Check & Trace).Shown to our table by a waitress with full face mask and gloves, table clearly marked with a notice stating had been sanitised and read for use.Waiter with full face mask and gloves took drinks order and in due course bought drinks to table.Whilst drinks on way another waitress full face mask and gloves took food order and in due course bought food to us, asked if we required condiments which she then bought to our table having sanitised first.Whilst we were eating a table more than 2m away finished paid the bill and left.Member of staff full face mask and gloves cleaned the table and sprayed / sanitised the chairs.We finished main course ordered deserts all of which was carried out in a first-class professional manor.We paid and left via the exit rout.FULL MARKS PLUS WE FELT SAFE, THE STAFF HAD DONE AN AMASING JOB AND WE WERE WELL FEED. THANK YOU
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmust1039 Opinions
We went with friends for a Sunday roast the staff were welcoming and polite the restaurant lovely warm and cosy and the food was delicious cooked beautifully. We did have to ask for extra Brussels sprouts but that’s just because we all love them and we were kindly given another serving. This was my 2nd visit definitely not my last. We enjoyed a lovely time and a lovely meal Thank you
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmustWe went with friends for a Sunday roast the staff were welcoming and polite the restaurant lovely warm and cosy and the food was delicious cooked beautifully. We did have to ask for extra Brussels sprouts but that’s just because we all love them and we were kindly given another serving. This was my 2nd visit definitely not my last. We enjoyed a lovely time and a lovely meal Thank you
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmust1271 Opinions
We had a set three course Christmas lunch which was excellent quality and value. The portions were generous, each course was delicious and the service great. Will definitely return.
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmust346 Opinions
We had been very busy putting fencing up so decided to go out for Sunday lunch . The bar was busy but the restaurant was quiet . We had roast lamb with all the trimmings , absolutely lovely, the gravy came out in a gravy boat , lovely . Couldn’t fault the service and so so reasonably . We had a choice of Lamb,beef,pork and chicken . Will definitely go again . The price was very reasonable for such a lovely meal .
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmustWe had been very busy putting fencing up so decided to go out for Sunday lunch . The bar was busy but the restaurant was quiet . We had roast lamb with all the trimmings , absolutely lovely, the gravy came out in a gravy boat , lovely . Couldn’t fault the service and so so reasonably . We had a choice of Lamb,beef,pork and chicken . Will definitely go again . The price was very reasonable for such a lovely meal .
fishroastducksteakcheesesaladpotatoeseggscookedcoffeeporklambpaybeautifulmust