Based on 281 opinions finded in 3 websites
Based on 281 opinions finded in 3 websites
Opinions
Sadly this restaurant is now closed which is a shame as the food was always of a high standard and the place always clean I for one will miss the place
Jeff G . 2017-01-06
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I have not yet received my meal and the driver was unclear with directions.
Rasna . 2016-11-13
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Very poor service. Took nearly 2 hours to receive food and ended up with the wrong order.
Roddy . 2016-11-11
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Delivery driver was friendly but food was 20 minutes late and naan bread was burnt.
Carolyn . 2016-11-11
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My tala way didn't turn up and I spent 25 pound on it :) thanks
Ciara . 2016-11-10
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The food was clod and even the chesse nan was haveing solid chesse
Amarjot . 2016-11-08
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The order came on time and nice
Ciprian . 2016-11-06
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I've been meaning to write this review for a while. Spice Lounge serves really delicious curries - definitely the best at our end of town! Das, the manager, gives the most accommodating, friendly service I have experienced. My husband and I eat in and order takeaways regularly, and it never disappoints. The exterior isn't fancy but don't be put off! Inside it is welcoming and relaxed. I highly recommend it!
Kirsty W . 2016-10-16
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Food ordered, they confirmed the time but then decided to ignore that, state that it was delivered so the system wouldn't know they were late then when I called directly they tried to reset my expectation time although I had already given 2 hours since I placed the order. Not a great place to order from for that reason.
Nadine . 2016-09-25
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Hemos comido en casi todos los restaurantes indios en el área local y especias Lounge es sin duda uno de los mejores. Su siempre tranquilo cuando comes, lo que es bueno y el servicio es fantástico, el servicio de comida para llevar o siempre es confiable y entregado a tiempo. He probado algunos otros restaurantes pero nunca bastante altura de especias de salón.
LondonHoliday01 . 2016-09-19
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I ordered at 7.40, with delivery set for 8.40. At 9pm still no delivery even though just eat site says it has been delivered. 9pm I called and was told 2-3 minutes, at 9.20 called again and spoke to extremely rude man who asked me whether or not I wanted it because they were busy. Promised 2-3 minutes again. Still no delivery at 9.25. Absolutely appalling service, will never ever order from here again, there are plenty more takeaways in the area. Delivery finally arrived at 9.27. Food very nice, but shame about the service.
Gill . 2016-09-11
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I ordered at 7.40, with delivery set for 8.40. At 9pm still no delivery even though just eat site says it has been delivered. 9pm I called and was told 2-3 minutes, at 9.20 called again and spoke to extremely rude man who asked me whether or not I wanted it because they were busy. Promised 2-3 minutes again. Still no delivery at 9.25. Absolutely appalling service, will never ever order from here again, there are plenty more takeaways in the area. Delivery finally arrived at 9.27. Food very nice, but shame about the service.
Gill . 2016-09-11
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Always the best Indian food in St Albans.....quick, delicious, hot, never wrong, generous, authentic, lovely people. Only ever go here. We love it. Thankyou.
Aon . 2016-08-29
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Paramos con este restaurante hace un tiempo ya encontramos un nuevo y mejor lugar cerca. Sin embargo, decidimos pedir comida para llevar desde aquí recientemente como nos apetecía cambiar un poco. Nos disculpen las molestias nuestra decisión como el curry era tan decepcionante. El pollo madras estaba caliente como en demasiado picante y totalmente insípido. El pollo tandoori también era insípida. Nosotros no vamos a volver aquí otra vez.
JohnA686 . 2016-08-20
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Two out of four meals wrong so had to wait for right dishes to be delivered. Offers on menu are unclear and a phone call from the restaurant to discuss offers would of been appreciated
Tina . 2016-08-06
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Excellent quality food as always. 10/10
Mandy . 2016-07-23
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We decided to call at the Spice Lounge at the last minute, we had just returned from holiday and decided we didn't want to cook so off we went, the restaurant was empty and we were greeted by a waiter who showed up to a table they the brought popadoms with a good selection of chutneys, they food came and was hot and very tasty, sides were nice and the drinks were cold, service was a little slow but that could just be me as I was hungry lol, overall a good experience and I would recommend to anyone wanting a tasty meal.
eggy69 . 2016-07-09
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Ordered and told it was ready for around 6pm, order was accepted instantly. When we went at about 5 past 6 the order had 'just been received' and took another 30 mins. Apart from that, great food
Rebecca . 2016-06-19
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Delivery was quite a long time and food was a bit cold when it arrived but still awesome quality x
Emma . 2016-06-10
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Hi, I ordered a takeaway this evening to be delivered at 7pm. It arrived at 6:25pm and we weren't ready - our son wasn't even at home. The guy who delivered was apologetic but said he had no idea about the 7pm delivery time. I took the delivery - didn't see I had much choice - but my email confirmation definitely states a 7pm delivery time. I contacted Just Eat via Live Chat. Anamaria confirmed an error had been made. However, no compensation at all was offered. An apology was made but that was it. This is unacceptable. I did not receive the service that was offered. I don't think it's a lot to ask for something to compensate for the poor level of service. A discount off a future order seems fair - in order to keep custom. I pointed this out during Live Chat but she seemed unable and unwilling to sort this out satisfactorily. Regards Helen Bramall
Helen . 2016-05-30
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What we ordered was very enjoyable indeed will definitely recommend and come back again
Terrieanne . 2016-05-27
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Found a piece of wire in one of the chicken curry dishes
Paul . 2016-05-27
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Really good meal. Best Chicken Pathia I have had in St Albans.
Sarah . 2016-04-30
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I order through Hungry House and the service and standard of food are always faultless, not swimming in grease and beautifull flavoured. Really recommend.
LKW9 . 2016-04-25
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Food is ok but warm not hot. delivery was 30minutes late and the DELIVERY DRIVER WAS DRUNK! Will NEVER use this place again. It's disgusting allowing drunk drivers on the road
Nicci . 2016-04-10
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We have ordered from here a number of times and have always been very happy. Unfortunately on this occasion the food arrived 30 mins before the requested delivery slot and it was all pretty much cold or Luke warm.
Richard . 2016-04-08
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Great meal. Arrived quickly and still very hot. Really enjoyed it. Thank you.
Bethan . 2016-04-01
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El ambiente es bastante pésimo ya que este restaurante es casi siempre desierta, parece que su comercio es comida para llevar a los pedidos. La comida en sí es bastante normal cuando finalmente llega, pero no lo recomendaría para comer. El restaurante es un miembro de Tastecard y se supone que ofrecen diners 2-4-1 en sus comidas. Sin embargo, el propietario, es bastante underhand y compensa una excusa de por qué él no ofrecen el acordado descuento al final de la noche. Cuando te pregunta esta educación, él se vuelve muy muy agresiva, incluyendo frente a niños pequeños. Varios otros críticos han dado cuenta este y que sólo se preguntan por qué Alerta para el sistema en el primer lugar si no tienes intención de ofrecer los descuentos?
Tom A . 2016-03-31
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Food arrived within an hour of ordering. Was lovely and warm. Got Chicken Tikka Masala instead of Lamb Tikka Masala, which is what I ordered. Delivery driver was polite and courteous as well. Will use them again.
Neil . 2016-03-25
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I had to phone twice to chase my order that was 40minutes later than the waiting time of 1hour
Kirsty . 2016-03-18
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Nice food, delivered on time by friendly driver
Robert . 2016-03-18
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Food was 25 mins late, food was cold and horrible, won't be using again
Stuart . 2016-03-18
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Loved the food.. the king prawn puri was lovely and spicy. The tandoori mix grill was a bit too chewy and hard.. but was OK. Overall good food.. will definitely order again from spice lounge. Thank you
Jahida . 2016-03-08
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Quick delivery, delicious as always
Lisa . 2016-02-20
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Very good size portions, and very tasty food!
Irfan . 2016-02-17
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Fast delivery, the driver was friendly and the food as always was perfect.
Natalia . 2016-02-14
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1st time ordering from here. Food was really nice and very good money wise! Only thing was Dan sake was very spicey compared to others I've had and the rogan josh had too many big chunks of tomatoes in it. But was very tasty. Delivery was super quick....Although we did order online and stated we wanted it at 7.45 pm but it actually came at 7.20 pm. Luckily this wasn't a problem but had we been waiting for guests the food would have gone cold. But yes we would order again
Danielle . 2016-02-12
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We order from Spice Lounge regularly and the food is always good and the service punctual and polite. Unfortunately we didn't get exactly what we ordered tonight - ordered Chicken Tikka Madras, got Chicken Tikka Masala. Subtle difference! We could have called them, waited half an hour for the error to be corrected, then have to reheat everything, or just eat what we had. So we ate what they sent us, and it was fine. But I'd suggest they double check the orders.
Mr . 2016-02-06
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Unfortunately the poppadoms were plain, not spicy
Liz . 2016-02-05
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Terrible. They were two hours late and I had to go elsewhere. I requested a refund which I expect to be in my bank account in the next few days.
Elizabeth . 2016-01-30
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Ordered a delivery at 7:15 waited and waited and they didn't show. Tried to call them but they didn't answer the phone. I would NOT order from here
Paul . 2016-01-30
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Decepcionante, ya que mi última crítica de este restaurante resplandecía pero tras pedir comida para llevar en 7,12 que he tenido nada por 8,49 después de llamar y llamar al restaurante. No responder, así que no puedo ni cancelarla. Por suerte me ordenados por comer así que mi dinero. El cachondeo total que no pueden entregar o incluso responder a un teléfono. No es lo suficientemente bueno especialmente cuando en los que he estado jamás ha sido completo. Nunca me pide de ellos de nuevo.
B6519NUlizm . 2016-01-30
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We had a takeaway from here and pleased with it. They've got good offers too so a good price too. Will buy again
MirelaB353 . 2016-01-24
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The meal was really tasty arrived in time . We have tried quite a few Indian restaurant but would say the spice lounge naan is the best.
Devi . 2016-01-23
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We eat from the spice lounge on a regular basis. The food is always great value, arrives on time, is hot and tastes fantastic, especially the Brinjal Bhaji and Sag paneer. Can't wait to enjoy our next meal!
Claire . 2016-01-23
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Order from this guy every week and he never disappoints! So friendly and helpful both on the phone and in person. Would highly recommend this take away!
Sam . 2016-01-06
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Terrible, as i write this the food has taken over 2 hours and counting (still hasnt arrived). The manager has told me on three separate phone calls it was on its way and no more than 20 minutes away. These people will tell you lies and your food will be super slow. No accountability, Evening ruined. Go elsewhere.
Richard . 2015-12-31
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Great food. Delivery was on time. Friendly delivery driver. Highly recommended!
Jacqueline . 2015-12-22
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This is the worst place I have ever ordered from. Delivery massively late. Then got someone else's order. The man on the phone didn't understand a word we we were saying. Tried to call to see what was happening and nobody could tell me where my order was. Finally got my order and it was cold. And everything was actually dripping with oil. I couldn't eat it. I want a full refund. Such awful food and service
Ellie . 2015-12-19
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Utterly disgusting and dishonest service!!!!!! Placed order just before 6, was initially given a 45 minute delivery time. Called at 8.15 was told they were sorry and would be with us in 10-15 mins. Called back 25 mins later to be told food wasnt ready but would be with us in 10-15 mins. 2hrs 15 mins since we ordered AND PAID no food!!!! Oh and the line is always busy........perhaps the phone is off the hook???!!!!
Sarah . 2015-12-18
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Ordered food at 19.29 and am still waiting at 9.30. I have called a number of times, initially the phone just rang out and now it just says 'user busy'! Won't be ordering from here again!
Dean . 2015-12-18
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Fantastic service with very nice food. Very happy. Delivery time was amazing too. Thankyou
Shannon . 2015-12-13
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Wait was exceptionally long on a Saturday, and not attentive, and not particularly apologetic when it was late in coming. Food itself was OK, but the meal ruined by the wait.
Nigel H . 2015-12-12
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If you haven't already, then give these guys a try. Always on time. Always delicious. Always polite and friendly. Food always piping hot too. Would recommend to all.
Jacqueline . 2015-12-05
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Food always fantastic !! Fast delivery and polite and courteous staff
Clare . 2015-12-04
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These guys are amazing! 5 starts all the way ... Keep up the good work - thank you !!!
Alexi . 2015-11-20
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Delicious food, favourite Indian takeaway. Slightly expensive and not a great restaurant for eating-in, but good for takeaways.
Isabelle . 2015-11-19
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Went for a work meeting with all the staff/friends. Food was great! Customer service was fab. Great experience over all. Thanks guys!
Tasha S . 2015-11-18
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Brilliant service and really tasty food. I will definitely order from you guys again. One happy customer.
Janine . 2015-11-05
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Really lovely, beautifully cooked and great value. Not a bit oily, gorgeous light sauces. Just yum!
Lisa . 2015-10-23
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Another very nice meal from Spice Lounge. Delivery was exactly when they said it would be and the food was really good. We'll certainly order again.
Mr . 2015-10-17
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Really great food, every dish has its own distinct taste, lovely delivery guy.
Emily . 2015-10-11
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Ordered for 8:15, first arrived at 7:15. Husband sent away as I wasn't home. Pleasant on phone when sorting and guaranteed revised delivery would be fresh but food eventually arrived (again) at after 9. It was Luke warm and not as good as other local Indian takeaways we've used. Won't use again.
Kathryn . 2015-10-10
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My experience with spice lounge was embarrassing. The order didn't come and the staff didn't contact me to let me.knkwnit was delayed, after ringing them they told me it would be an extra 20 min but I had to contact them again and the order was still in the restaurant and I ended up cancelling the order. When one of the managers rang me he asked me if I wanted a complimentary drink and also offer to deliver my dinner even when it was more than two hours late. The experience was more than poor and I have never experienced anything so bad with a restaurant. I wouldn't bother to order any food from this restaurant.
Carlos . 2015-10-10
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Food was hot and delicious. First time and will buy again. Lovely food
Mirella . 2015-10-09
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Superb food, will definitely be ordering again.
Luci . 2015-10-09
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We tried the Spice Lounge for the first time and it turned out to be a great decision. The food was simply superb. We loved the Speciality of the Spice Lounge and dhakeshawari in particular. We should also note that the gentleman who delivered the food for us was very polite and professional. Will definitely order again.
Keisuke . 2015-10-08
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best India around and lovely people
Lisa . 2015-10-06
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Food was good and fast service .
Senthil . 2015-09-25
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Great tasting food everyone really enjoyed what they had chosen Thumbs up
Dean . 2015-09-20
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Ordered a takeaway, due at 8.10pm according to online order; at 8.30pm we phoned to be informed it would be another 30 minutes. When we finally managed to get the phone answered at 9.15pm we were told it would be another 20 mins we cancelled the order and they put the phone down on me. Quality service (not)!!!!
Louise M . 2015-09-20
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I live quite near so tend to use this as a take away rather than eat in. The food has always been absolutely lovely and is great quality. This is definitely one of the best curry houses in the city and I would highly recommend it!
Liz M . 2015-09-13
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Our new fave Indian in St Albans. Excellent.
Emily . 2015-09-13
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Fast service and food is always excellent.
Senthil . 2015-09-09
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Love these guys !!! ... I always order from here, have tried a number of different dishes and they've always been good!
Alexi . 2015-09-07
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Next time don't forget the can of coke :-)
Emma . 2015-09-04
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The food was truly excellent. The delivery guy was so pleasant - we have had a few hit/miss indian takeaways recently however I don't think we'll be ordering an indian takeaway from elsewhere ever again.
Kirstie . 2015-08-18
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always fantastic food at great prices. highly recommended .
Mandy . 2015-08-11
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We've tried virtually every Indian in St. Albans and this is by far the best one. Food is exceptionally good and very good with delivery times.
Mohammed . 2015-08-06
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Food was at my house in half an hour and was extremely good
Jonathan . 2015-07-25
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Collection: quick and with very pleasant staff. Food: delicious and in very generous portions, one of the best meals kormas I had. Nothing but complements and a huge recommendation!
Filipe . 2015-07-19
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A good selection of spices in the Dhansak, juicy chicken and tasty Pilau rice. Indian waiters serving the usual lagers and wine.
quartermain87 . 2015-07-13
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We are very lucky to live local to this curry house. It is one of the best takeaway places around. We've lived all over the world and can honestly say this place never fails to deliver. I recommend the chicken pathia. The portions are so big we sometimes have to eat it over two days (and I am a man of 6ft 6). The staff are always very friendly and accommodating. Definitely the best curry house in St Albans!
Brian and Milen... O . 2015-06-29
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Very good service and tasty to beat!
Christopher . 2015-06-24
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Would recommend the garlic squid chilli.
Andrew . 2015-06-06
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Not bad. The chickpea chana daal and the lentil daal were slightly lacking flavour, a lot more spice and seasoning needed. King prawn patia was slightly too sour but the prawns were tasty. Fish curry ok, would prefer just chunks of fish fillet rather than two big pieces with lots of bones. Probably stick to chicken dishes from here in future.
CHRIS . 2015-06-02
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Duck Jalsha very well prepared; garlic mushrooms have wonderfully large amounts of garlic on.
Andrew . 2015-05-29
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Forgot about our order. Rung them up after waiting an hour and they were reluctant to send us our order because they were too busy (we had already paid on just eat!) when the order finally arrived they had left an item off the order. When we rang them we were told they were too busy to bring us it tonight so would have to give it to us with our next order! I understand if they were busy the order might take a while but we were made to feel like we had really inconvenienced them. Won't be ordering again unfortunately
Lucy . 2015-05-29
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not the best Indian food I've had..
Kerryn . 2015-05-18
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Took 2 hours to get the food. Phoned after one hour and they said 5-10 minutes. Very poor service.
Tom . 2015-05-15
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Best curry I have had as a take away for a long time. So on time and with a couple of extras. Thank you
Anne . 2015-05-15
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We ordered three curries, two of which were lovely. My only dislike was the madras had a citrus taste to it which I was not keen on. All the other dishes were nice. Delivery was prompt and friendly.
Paul . 2015-05-09
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Great meal and really good value for money. Would recommend and ores from here again.
Laura . 2015-05-02
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Excellent quality food, although on the pricey side.
Isabelle . 2015-04-14
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Delivered hot, Tasty and never disappointed. Thank you
Shaheen . 2015-04-01
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Order come in good time. The delivery driver was very friendly. The food from this place is really good. And the portion sizes are big. Will definitely order from this take away more often
Luke . 2015-03-30
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Food was not as good as expected. Meat was tough and scarce compared to curry sauce ("I'm sure there's something in this curry!") Portion size was small and slightly odd - an £11 dish was in the same size container as a £6 dish. Also, a chickpea dish was very spicy but this wasn't mentioned on the description. Delivery was slow. Ordered at 7pm with the expected time to be delivered by 7.45pm. Delivered at 8.35pm and needed a call to chase. Overall not impressed with first (and probably only) order from this place.
K . 2015-03-27
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Delicious, hot and fast....always
Lorayne . 2015-02-16
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even called to say delivery be 10 minutes late ..............great sevice others usually just leave it
Dan . 2014-12-31
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Where do I start.... Having eaten in the restaurant on more than one occasion and having been rushed through to finish our food, I thought I'd try the takeaway option. I ordered the food and received a call 40 mins after I ordered from the delivery man who had taken a wrong postcode. I redirected him as he was only 5 mins away. Another 40 mins later, nothing! I then call the restaurant who explain that they have returned the food! They had not informed me and stated they couldn't find the address. Not only that, the person who picked up the phone was shouting at me after I asked what kind of customer service had I been given?!? Seriously, average food and terrible customer service. Don't waste your money or your time.
Clarkalata . 2014-12-21
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214 Opinions
Since my last review we have continued to visit Shapla two or three times per year. As always treated as old friends and valued customers. Last week we went to find the restaurant closed. The initial assumption was that it was a summer break as many cafes/restaurants tend t close for a week or two around this time. However we found out that the business has been sold. The owner was quite sprightly but around 80 years old and deserves a long and healthy retirement.
chickencurrySince my last review we have continued to visit Shapla two or three times per year. As always treated as old friends and valued customers. Last week we went to find the restaurant closed. The initial assumption was that it was a summer break as many cafes/restaurants tend t close for a week or two around this time. However we found out that the business has been sold. The owner was quite sprightly but around 80 years old and deserves a long and healthy retirement.
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The staff were lovely and made excellent recommendations. The food was tasty and good value for money. The restaurant is nice, we visited on rainy Thursday night so it wasn’t very busy, but there was still a nice environment with good background music.
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