The Priory Hotel & Restaurant in Newport

Dining very nice atmosphere , exellent salted seabass!

Nice Hotel always clean and warm, lots of little touches that make it feel better.

First class, staff are very professional, friendly and helpful, very comfortable and well proportioned and positioned rooms, the actual location of the Priory is great, very easy for motorway and easy to get into Newport. Meals are beautifully presented and very good, well done guys. If your looking for a comfortable relaxing break in beautiful surroundings this is the place to be.

Very cramped dinning space, could do with removing one or two tables to increase the available space around people. The food was nice but honestly nothing special when compared to other restaurants that are charging far less for the same.

Best Hotel in Careleon ? Good location , need to book in advance if you want to ensure a timely table for dinner.

I had business in Newport and stayed at the hotel for a night. Wonderful staff/service/bar and kitchen. The room was nice, warm and clean. I had great time

Just booked for lunch today 24th February 2024

Love visiting here with friends. For drinks, a meal or just a coffee. The gardens are beautiful in the summer

The most romantic place in the world! Service excellent, food delicious, surroundings delightful. Love it!

I had a great time in the restaurant on valentines night. I enjoyed absolutely everything ❤️ 🙌 💕

We live in the area and have been coming here for years (including our wedding reception 5 years ago which was fab) but unfortunately our experience on Saturday 10th Feb was not great. We both ordered steaks - my partner ordered medium but what arrived was VERY rare and put him right off. Carrots pretty undercooked. We did tell the waiter at the end and got a sort of 'oh' response. The table next to us sent their steak back as it was also undercooked. Chocolate ganache dessert underwhelming: a bit of a splodge on the plate that looked like ice cream, partner not impressed with the taste either. Sad let down after many years of amazing food, especially during lockdown with the outdoors food truck that they had.

If I could give it 6 stars, I would. Beautiful place, cosy rooms and excellent service. The rib eye is to die for. The cheesecake is a bit weird, tasty, but weird.

Been a family favourite for generations, had our silver wedding anniversary here last year. My nan been coming since 1960s But long delays in answering the phone. Email address given was incorrect, and was told the private function room is business only... but what about Sunday? Didn't reply..

Delicious meal..... friendly service.....a treat!

Disappointing I asked for a vegetarian option for Sunday roast and was offered risotto, girl at counter very rude, clearly unhelpful and didn’t want to be there! The vegetables were basic and hard, thimble amount of gravy and no condiments were available. Cramped and rushed. Drinks overpriced for the quality. Lovely place when arriving, quality not what I expected.

What a great place! Having the deli where you can see and order your food was great. Good service and great food. Tapas starters was great for our big table. Wine was a little disappointing as couldn't get it room temp as came up from the cellar

Although eating early evening we were surprised how few items were on offer at the counter,,in particular at the fish section.The menu board said fish sold at a price per kilo but the staff said that it had been changed to each item but ALL vegetables/extras were separately priced at £4-£6 each.Bei ng a special birthday celebration we decided to order albeit not with our preferred choices.when served the chips were dry and hard and both onion and leek overcooked before reheated.Two starters of garlic bread charged at £10 ! Final bill for party of 4 over £200 and a request for a service charge of £22 which we refused to pay. Due to the bad weather we had switched last minute from its sister restaurant in Penarth which is excellent.....bad decision !

I think this place has gone downhill in recent years. The ambiance is very good it’s a shame the food doesn’t match. 8 of us dined on a busy tues,we waited over 40 mins from ordering,food was not hot at all. Sides (nothing included in £30 steak) were poor. None of us will be hurrying back

Once again an excellent Sunday lunch served by attentive and courteous staff. On this occasion they were very busy and there was an issue with the ordering system which resulted in a delay in serving the desserts. However the waitress was sympathetic and negotiated free coffee with her manager which we were happy with. Would recommend this restaurant and will definitely come here again, and again, and again....

This was a nice hotel but in my opinion the changes they have made to the layout and problems we encountered have turned my opinion. On our visit they were having major technical problems with the phone/Internet which caused us issues along side other problems in our room ( coffee machine, extractor fan not working)which was not acceptable and was reported.But for me the layout change to the bar area has detracted from the character of the building and doesn't work. The staff were friendly and helpful and the food ok but overall it was disappointing.

The food was all right, can’t say good but not bad. The service was shocking. We had our prawns & patatas bravas deducted from the bill because they were unpleasant, over cooked. Too cross to describe the bad service. The young man who brought our food shouldn’t be included in this blanket slating. Nice setting but that’s about it.

This hotel has character derived from its architecture, history, and charming backyard. We found the staff to be friendly and accommodating. Our room, albeit small, was well appointed and cozy. The weather was cool and mild, a bit damp, during our visit. A portable fan was useful for our comfort during our overnight sleep. A staff member was able to promptly fulfill our request for an iron and ironing board. Breakfast each morning was included in our rate, and I especially loved their version of French Toast. We dined two evenings at the restaurant within the hotel on gourmet fare, served with panache. We observed that locals frequented the restaurant to celebrate special occasions. We were able to walk to destinations within the village. Historic sites worthy of tourism are located close by. All this made for a sense of community, of home away from home. I would be glad to return!

So disappointing..in hard times for the Hospitality Industry it's hard to give negative comments but I hope this improves things here. Booked to stay at the hotel and used the hotel restaurant to celebrate our 45th Wedding Anniversary. When booking I asked could we have an early check in as our meal was quite early in the evening. We never received any reply, even after sending a second email. We were met by Louis.. very helpful and pleasant he checked if the room was ready but no..so we went for a walk. Eventually had our room at the regular check in time. Beautiful room. Very clean and well presented. Louis was so helpful. When he could see me checking for glasses and had explained that family had given us a bottle of Champers.. No problem he was back within minutes with 2 flutes. We went down for our meal for 7.30pm. On the restaurant booking we had explained about the anniversary and asked for a quiet table. And this is where the whole weekend bubble burst. The restaurant was very busy and we were sat right on corner of the main route through to the kitchen. After having the corner of the table bumped by staff twice I moved and sat next to my partner. We ordered a bottle of wine and went to select and order our food. When we returned to our table we were greeted with our 2 glasses having wine in them. So no choice there then. Our starters arrived amongst a crash of plates.. which wouldn't be the first time it would happen. Everything seemed so loud and rushed. The staff standing behind us all talking. The Calamari was awful, wet and fatty with no colour on the batter and just like rubber. My Scotch Egg was OK..if not a little too brown. My partner left the majority of his Calamari. And when the waiter came to collect the plates there was no question as to whether things were OK. Mains came and mine, Risotto was inedible! You could actually stand a fork up in it. It was cold and solid. My partners steak was good but the sauce was like water..feeling totally deflated and upset I left the restaurant and my husband to sort the bill. All this amongst all the noise and rush. You know when you see a Swan gliding on the water looking so serene but underneath they are paddling like mad..the art being no one sees the hard work - Well, we saw all the hard work! When my husband called for the bill, the waitress asked was everything OK so my husband explained. she actaully tried to pick some of the Risotto up and said she was taking it into the kitchen to show the chef. She returned to say that we wouldn't be charged for it...but she had done her job. What that meant we don't know. Next morning we arrived at breakfast at 09.20am hoping for better. A gentleman asked us could we wait a few minutes..I found this strange as there were only 2 couples in the dining area..he swept passed then saying they were wiping our table down and wouldn't be long. We were called in at 09.30am and told by the waitress to sit down and look at the menu...no cutlery or napkins had been laid. She said it would be a few minutes for our cups and saucers to arrive as they were still in the machine and it hadn't finished?! We sat there until 09.45 waiting. The couple next to us had experienced the same and we did make light that it was like Faulty Towers. How could you not cope serving 3 couples? Our table was laid and we were given one tea and one coffee, when we'd ordered 2 Teas. you know when you think I need to bring this up ...but know there would be no point.Our food ordered and delivered was, like the night before, totally inedible. The coffee I'd accepted was stone cold and old. The poached eggs I managed to scrape off the center of what was 2 burnt pieces of Sourdough bread. My husband had asked for some egg, bacon and hash browns. The bacon was so salty he couldn't eat it and the Hash Browns were the strangest things we'd ever seen. Everyone serving were no where to be seen. We got up and left. We did tell the member of staff on reception when we were checking out how bad our experience had been. The gentleman said we should email feedback but as my husband said: You didn't answer our emails previously and that we would just write the stay off. Just so disappointed that nothing seemed to gel with anyone. Staff, other than Louis, seemed all at sea. There didn't seem any leadership and staff just didn't have any direction. I would like to think this was one off incident..if it isn't then there needs to be some serious retraining done.

This restaurant is a really lovely place with very nice staff, especially the lady at the food bar where you select what you want the chef to cook for you. I liked the concept of going up to the counter to choose what you would like to eat. The only slight negative was that the service was quite slow, not a problem for our small group as we had plenty of time but if you wanted a quick business lunch it could be a problem. Otherwise very nice 😃

The priory is a beautiful hotel, taste fully restored, our room was gorgeous, loved the bath tub, attentive & professional staff, good food. Our bed was comfortable, amazing location. Will definitely stay again 🥰

Stayed for 1 night and had an evening meal and breakfast here. Room was a deluxe double, clean and spacious and the bath was spectacular. Evening meal - 1 steak out of 3 was chewy, staff were extremely friendly and helpful Breakfast - couldn’t fault it, really enjoyed Bar - very quiet, drinks a bit pricey

We ate here this evening to round off our 48th wedding anniversary. We have been customers for many years but have not eaten there for a year or so. My word the old place has changed its appearance. Gone is the relaxed, casual and atmospheric ambience. It has been replaced with what looks like something that was designer and accountant-led. I imagine the current owners have attempted to position the place a bit more upmarket than it was. In doing so they seem to have lost much of the character of the past. It now looks like a cheaper, shinier and soulless version of itself. There were fewer choices of meals than in the past. My wife had difficulty finding a main meal that she wanted to eat. She settled on tapas. My main course was a rib-eye steak, dotted with crispy bits of shallots with a pepper sauce. It was priced reasonably enough, as steak goes these days. It came with a small handful of rocket. I was rather saddened to see that the chips were going to cost an extra £4. However, it was a perfect rib-eye, cooked just as I had ordered and so, so tasty. My meal made up for the change in appearance and atmosphere. However, I’m not sure we’d hurry back there again.

Ordered Venison, medium, which was very rare (to me) when served. Waiter offered another (which I accepted) which was the same. I was told this was how the Venisin was served - I did not have to pay for my meal. I took a photograph to show my son (he is a frequent visitor) & he said he could not have eaten it as it was "not cooked ". Haven't returned to the Priory sjnce

Went there as a party of 20 for an 18th birthday. Food well over priced and lack of choice. If you don't like fish or steak you are going to be hungry. Our table was booked at 8pm and we didn't get our main course...

I would like to give our server Lily a big shout out and a thank you. She is a credit to your team. Lily was extremely friendly and helpful. She explained the ordering process and got us drinks within 5 minutes of being sat. Lily continually came over to check that our evening was going well or if we needed anything else. The food was beautifully cooked and we throughly enjoyed our meals. Thank you, it made for a great birthday meal!

Over priced - Mains don’t come with anything. If you want a side it’s extra. A clear we are increasing prices as they used to come with sides and cost the same without. Prices go up I get that but doing it this way is...

Wish I didn’t have to rate it so low but the service was so bad - again. Can’t believe the same thing happened to us in November ! We love it here - atmosphere and the surroundings which is why we returned but 🤷‍♀️ No...

Arranged a 60th birthday for a friend here, we all meet lunchtime, cocktails and tapas on the patio perfect, private dinning booked for the evening and we couldn't have asked for anything better, the food - tapas, evening meal and breakfast (which with the Spanish...

We have stayed here several times before, and have always found it ok, if somewhat overpriced for what you get. The room was fine, with a gorgeous bathroom - it seems only the catering that has gone wrong. We had a coffeemaker but no coffee,...

A beautiful hotel in an amazing setting. We arrived a little late, but we're told it was not a problem. We were shown to the table and the concept was explained to us. There was a huge fresh counter in our left. You went up...

I just don't know what has happened to a once superior restaurant, which we have had many a good meal. Food was not upto it's usual standard veeringtowards terrible,had missing items and service was terrible where it is usually superb. Staff seemed to be hiding...

Honestly, it was one thing after another. If you’re going to go for the whole ‘expensive because it’s pretentious’ thing, the staff need to be on their game. Firstly, the ‘no menu at the table thing’ was simply annoying. The waiters, although sweet, seemed inexperienced...

Had a tapas platter for two consisting of one type of cheese and various cold meats which was advertised as hand carved costing £25. The cheese was not the best and only 3 pieces? not sure how that it shared for 2, the meat was...

A very beautiful setting with a highly varied menu, very friendly and knowledgable young staff, just simply a pleasant place to be.

The bar staff were ok, but Davey was absolutely exceptional. He made my mother and my day. Really attentive, friendly and knowledgeable

We visited the Priory as a large group of 25 family members to celebrate a 30th birthday. On arrival it became apparent there had been a booking error and the Priory were not expecting us! Despite it being a Saturday night and the Priory being...

Myself and my husband booked a table to celebrate his birthday. But goodness me I wished we'd gone somewhere else. I chose the sea bass off the bone. I had three mouthfuls and in each one I was pulling out several large bones. The fish...

The property aesthetically is pretty and full of character. The rooms were a tiny bit small but nicely decorated. Before finding a cockroach in our room, it was a perfect place to stop for one night. In the morning, we woke and started to get...

Very comfortable and welcoming hotel. Rooms are very well appointed, furnished and clean with high quality bed linen and towels. There’s heaps of piping hot water and a coffee machine in the room. The service was provided by a well trained young staff. The hotel...

Many years ago, I was a regular at this wonderful place, haven’t been back for awhile, had agreed to meet a business contact this afternoon. What a wonderful place, the surroundings, the buildings, the setting is truly sensational. We had a wonderful afternoon, sat outside,...

Went for an anniversary meal with our son and his partner. We finished our starters before they were served theirs, pretty much the same with the mains. Poor quality ribeye steaks, really chewy. Fillet steak was dry. E mail sent to them, no response. Not...

The starter was great, chips were superb, but both my husband and my £34 fillet steaks looked great, but were VERY chewy. I have never before had a bad fillet steak anywhere- even I can cook one! When I was asked after the meal how...

We stayed one night at the Priory last week for a special occasion and paid extra for a deluxe room. The room itself was smart and comfortable but was located immediately above the bar/lounge and the exit door to the car park. The thumping bass...

Since our last visit The Priory has made alterations to the bar area giving an area suitable for casual dining and a darker snug area either side of the new bar, given the limited space they have available it seems well thought out. The shop...

The Priory is clearly doing something right as it was packed on a Tuesday. However, the service we received was poor (we repeatedly asked for water and drinks and couldn't get them; one of the party in the end went to the bar; staff didn't...

Disappointing experience. We visited on Easter weekend (Saturday) in the early evening for drinks and tapas in the garden. It was fairly busy but nothing out of the ordinary considering it’s bank holiday weekend. We were told that they were no longer serving tapas outside,...

Disappointing sunday lunch. It was very busy and very noisy. Tables were close to each other and my friend was getting knocked knocked when people passed. It was so noisy you could not hear the waiters were saying. My meat was lovely but the meal...

Well this was a nice surprise. Mainly hidden from the road behind a wall it would be easy to miss this gorgeous hotel in very pretty rural gardens. We had a downstairs room in an old cottage. It was immaculate. White quality linen and fluffy...

I have loved the Priory for years always been somewhere special to go and celebrate. Went tonight with friends and so disappointed from when we walked in shown to our table no problems, then waited over 15 minutes to asked if we would like drinks...

We had a couple night away here and loved it. The rooms are spacious, well equipped and tastefully decorated. We had supper in the resturant which was of a very good standard, lots of choice and very tasty. Breakfast was included and you had option...

Came hear tonight for my nans birthday & was looking forward to it as heard good things, ordered the muscles & when they came about half of the shells were empty so thought they may be in the bowl but no so that’s like paying...

Always busy and great atmosphere. We love this place and in recent years it’s improved so much. Four of us had great food but the service let it down No one asked if we wanted more wine , we had to keep looking for our...

Visited on a weeknight with colleagues. Shown to the table and then we had to go and order from what looked like a deli counter. I honestly didn't see the point of that, but then again, when in Rome.... Food arrived promptly enough and was...

First time at the Priory and I was not impressed given the fact it is supposed to be of high quality. We went for Sunday lunch booked for 15.15, we found the place was overcrowded and given the recent pandemic thought this was really unacceptable!...

I only called in for coffee for the family. Not knowing the area at all, It was a pure 'off chance'. The staff could not have been more helpful. I felt despite my "tiny" order I was important and a valued customer.

Table booked for 8.30. Taken to table 8.50. Given table number joined queue to order food. Over twenty minutes waiting to order. Starters took another half an hour. Mussels x 2 at least a quarter that weren’t open. Garlic bread x 3 goat’s cheese x...

The adults had a variety of starters The delicious pate was large and needed more than two small pieces of bread !! The garlic bread was excellent. Large chunks of bread with a bowl of garlic butter to dip them in The Sunday lunch was...

On Thursday 11th August we booked a table for six in the evening at the Priory. My wife and I had travelled from North Yorkshire to celebrate our daughter and son-in-law's 25th wedding anniversary along with their two children. We had chosen the Priory because...

The Priory never fails to please Lunch from the special lunch menu offers a number of starters and main courses. I will always have the Cod and chips when its on there . Service and ambiance always good too. Gardens and Patio area well kept...

My husbands 75th birthday was spoiled by the experience we had at the Priory restaurant in Carleon. Tables in the bar area were dirty with spilled, dried on drink. Toilets smelly. We were told, after finishing our main course, which was nothing special, that our...

Firstly, the building is a very charming place to stay, with beautifully designed rooms and an excellent restaurant. The evening meal was faultless in my view: superb seasonal dishes, beautifully prepared, with the option to see and choose the ingredients you will eat at the...

I just can't fault this place. Beautiful location, decor and furnishings lovely, food fantastically tasty, service friendly and excellent. Really wasn't expecting this when we booked. Fabulous

Rooms looked beautiful and decorated to a high standard, but beds where like sleeping on the Floor and the room was really noisy with the heating pipes banging. Restaurant was way over priced, my starter was one mushroom cut in 3 with no garlic sauce....

Beautiful grounds lovely restaurant with a nice atmosphere superb staff especially Paige Food excellent but a little expensive if not ordering from the specials Would definitely recommend a visit

Called in on the off chance. Very busy but table found for us. Great choice of food. Efficient and friendly service in the deli. Coffee in the lovely gardens afterwards

The concept of this restaurant is brilliant. I think we had very high hopes the restaurant itself is well laid out, and a nice place. The wine menu was impressive. You go up to a counter and choose your meal. Very quirky and really nice...

A group of us dined here on Wednesday lunchtime to celebrate my daughter’s graduation. We went for a selection of half a dozen seafood starters before each choosing our own mains. I went for the saddle of lamb stuffed with black pudding. Others went for...

Friendly staff, fantastic food! Great twist to the normal dining experience. No printed menu, just go up to the deli style counter, checkout the fantastic display of proteins and produce, choose from the blackboard menu and go back to your table. Being able to see...

Went on saturday night for dinner with my partner.Packed solid .Noisiest restaurant i have ever been in. So many people there we struggled to get to bar. Like going to Wetherspoons on a saturday night. Table squashed ina area right infront of stairs with wonky...

We ate here on a Thursday evening and it was really buzzing. The service was excellent and we all enjoyed the experience of choosing our food. Vegetarian and vegan options and the steaks were "cooked to perfection".

Food good. But ….. Slow service, did not address requests to pay bill; asked two different people before asking manager.

Sunday lunch was excellent, very tasty and hot. Staff were very helpful and attentive. Lovely ambience in restaurant. Reasonably priced. Seamlessly catered for my sister who is gluten free.

We are always greeted with a smile by the manager, and cannot fault the food, it is always very fresh and cooked to perfection. There are so many choices on offer, which change with the seasons. The ambience of this wonderful historic building is amazing....

I have been going to The Priory on and off for close to 20 years and the food has always been top notch. However, my wife, some friends and I went just after Christmas and were appalled at just how far the standards have dropped....

Starters were ok, nothing amazing but acceptable. Main courses were really disappointing. I had a steak which was over cooked, tough and just generally not very nice and not seasoned at all. A couple of others in our party also had steak and they were...

After being let down by another restaurant, 6 of us walked into Priory at 8.45 on a Saturday night on the off chance they had a table. The restaurant was totally booked but they managed to squeeze us in onto a table set for 4...

I came from Wolverhampton to Newport to work and stopped here. Driving up the High Street the hotel doesn't look much but the inside is beautiful. The rooms are spotless and spacious. The food is of high quality and the staff were professional and friendly....

While the food was of a high standard, the starters were on the table within less than five minutes of ordering and the mains delivered five minutes after the empty plates had been removed. The entire dining experience was over within about 35 minutes. The...

Excellent Sunday lunch with the family. Food delicious and service excellent in a very busy restaurant. Wonderful atmosphere and so lovely to see the staff not wearing masks. We will be back soon.

Too busy flogging us drinks to open any window, open the door to the terrace, or to serve us lunch on the terrace during a beautiful warm day. Clearly do not care about ventilation in the restaurant during a pandemic. Very distressing.

Outstanding staff, above average food but not outstanding by any stretch, beautiful venue. Very clean. The green beans in bacon are lovely. Steak a bit disappointing. Not a match for The Gate Llanfrechfa recently.

Butchers counter style if very nice. good food and service. good wines and excellent bar - everything you could wish for in an hotel

We recently stayed at The Priory. I cannot rate this hotel high enough. The rooms were clean and had everything you would need. The staff were amazing and went above and beyond. A special mention to Gaynor who was wonderful. We ate in the restaurant...

Well not sure where to start.. Booked a table for today Sunday 19th September 2021.. Firstly my starter of Shelled Crevettes had not taken out the vein ( Poo !! ).. Are these Chefs properly trained I think not from our experience.. Probably need the...

We stayed one night here. As a hotel I’d give it 5 out of 5. It’s a beautiful old building in lovely grounds a stone’s throw away from the Roman amphitheatre. The lady on reception was so helpful. Our room was comfortable and had all...

We were staying in room 5 for two nights and decided to eat in. We came down to quite a busy room at around 7 pm. The system was you queued to see the food and order at the other end of the room which...

So I have stopped here a few times now, and I do like the place its feel and look are excellent and I like the decor. This time was no different although £125.00 for a double overnight was very toppy especially give the size of...

The restaurant in the evening is amazing. Great seafood, really well cooked. Fabulous meal. The rooms…. Don’t book the junior double. They overlook the street and the pub across the road. Super noisy. Our room was also above the main door to the rooms, so...

After being a customer at the Priory for nearly 40 years i have been refused a cup of coffee as i only have cash with me. I came out to be cheered up following the loss of my mum and Phillipe will not serve me...

We were so disappointed with our evening on Sunday night (27th June, 2021)! Taking friends who’d never been, to enjoy a birthday meal. I had been exalting the virtues of your restaurant beforehand, as your service, food and atmosphere is usually second to none. Our...

Visited as a family of 10 but due to current COVID restrictions we had to be seated on 2 separate tables. The food was excellent, well cooked and very tasty. The service was second to none with all the waiter and waitresses that we met...

Nothing special at all, food is very average for the price paid , service is ok. You can’t swap potatoes garnish for any non-starch vegetables or salads without paying extra , which is sad.

Another lovely meal and wine. Good service, timing of the food was fab. Lovely young waitress who we had a nice chat with.Cant remember her name but will get it next time. She was very polite to me and my partner. Booking for my Birthday...

Waited around for over 10 minutes to be served only to be greeted by awful staff that were very rude. My partner and I have been before and the food was lovely but very unwelcoming staff. We were told we were not allowed to have...

We have been coming to the Priory for years and years and so we were disappointed last week to have been served some really dreadful quality steaks. The first one was sent back (it was definitely not the one that was chosen at the food...