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3,5

Based on 498 opinions finded in 1 websites

4.0Ambience3.5Cuisine4.0Price3.5Service
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Nº 424 in 507 in Ceredigion

Nº 125 of 142 British in Ceredigion

CUSTOMERS TALK ABOUT DISHES WITH.. fishsaladsteakssausagechickencurrymeatmustbrainscookedsteak

Score
OpinionsNoteTripAdvisor4983.5

comment_iconOpinions

Just returned from a lovely week in New Quay! Came here every day for a drink and to enjoy the view! Ate here too and enjoyed the pie night deal! All staff very friendly especially Lynne and Stewart! See you next year!

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Kevin D . 2023-11-25

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This pub is usually nice. This time we were surrounded by flies and couldn’t enjoy our meal because of them. Moved twice and still had flies flying around.

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jessicagH7016KY . 2023-10-23

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Come here every time I visit New Quay. Friendly service and great food partnered with a great choice of alcoholic drinks on the bar. Thank you for looking after us again.

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James77890-- . 2023-10-05

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After ordering 4 x adult breakfast and 1 x child breakfast, we were a little disappointed the time we were having to wait - unfortunately when the breakfast arrived all were very cold and arrived with no eggs - The breakfast were sent back to the kitchen to be surprised as they were returned a couple of minutes later again with no eggs and still cold. The one star is for the manager who agreed to refund. If they can't get breakfast correct I wish anyone good luck with lunch or dinner.

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Nolegs1 . 2023-09-08

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Went for lunch, was told a 40 minute wait when ordering which was ok but actually took over 1hr 15 minutes. Chips were stone cold, when I approached the waiter to let him know he just asked what table number. Few minutes later shoved a dish of chips on the table and left, no apology or acknowledgment - lasagne was nice but would not recommend

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Jet66119217021 . 2023-08-28

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We came here at lunchtime on a Sunday afternoon and were easily able to book a table online for the time we wanted the evening before. Our table was reserved for us with no issues. The bar and restaurant areas were lovely and we were seated at a table that had beautiful sea views. The food here is reasonably priced. Our starters arrived promptly and were enjoyable. We had a bit of a longer wait for our mains, but nothing unreasonable. I had the vegetarian chilli with pilau rice which was delicious ~ I would have just preferred that the nachos and guacamole/salsa/sour cream had been served separately rather than being put in altogether! I was impressed by the over 5’s children’s fish finger meal as my son was served 4 lovely, fresh fish fingers with chips and peas. Overall, a beautiful place with stunning views serving pretty good food at very reasonable prices considering it’s touristy position.

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C2644FXlaurap . 2023-08-20

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Went for lunch, 3 of us and 2 dogs, really welcoming. Food was really good, 2 of us had the pie and chips which was delicious and my daughter had the chicken burger that she said was really tasty. Couldn't fault anything.

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paul G . 2023-08-10

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Popped in for a drink which was nice, seen the breakfast menu and decided to go the next morning. Kids breakfasts were very good value for money. Adults not so much. Seems to be a big baked bean shortage. I don't usually count my beans but 24 beans on a vegan breakfast was not great. There were more on the kids breakfast. Also the 'smashed avocado' was just guacamole from a tub.

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kgh1815 . 2023-07-25

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Lovely helpful staff,(guy in loud shirt & ponytail) food arrived very quickly. Desert seemed forgotten took a long while to arrive but was worth the wait. The cod & chips was really good, 2 main courses 1 desert plus tonics & cola was about £32. Beautiful view from the outside dinning area. Lots to like & above average pub grub. Can’t wait to return.

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R426WXdawna . 2023-07-19

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We ate here every day on our trip to New Quay because it was great value with a fantastic view of the harbour. Every meal was what we expected and the team went above and beyond to ensure we enjoyed our food and drink. The staff clearly work very hard but you could see that they remained happy and cheerful throughout. Thanks for looking after us on our anniversary trip.

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rhiannonj69 . 2023-06-07

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A beautiful destination set in New Quay, overlooking the most wonderful views watching the boats come in and out. The food was good and the range of drinks great. Staff friendly and service was good. Sat outside in the beer garden later in the evening having a nice bottle of wine listening to the waves.

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James77890-- . 2023-06-02

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I don’t write reviews as I often feel it’s unfair on the establishment. However after last nights visit ,I must.Service was poor,many options on menu unavailable and we had to wait nearly an hour. When the food arrived our order was wrong and the meals were awful. Other customers had been waiting even longer and the kitchen clearly could not cope. As for the cleanliness and toilets the less said the better. Would not come back again

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Garerg E . 2023-06-01

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Great location and friendly staff. That’s why it gets 3 stars. The food was decidedly average at best. I think everything they have is frozen and pretty much tasteless. In fact I am sure it’s frozen as the bar/ restaurant area has a massive freezer init.

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Tourist37443127718 . 2023-05-22

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Situated directly opposite the beach. Spotlessly clean, friendly staff and a Lovett front terrace.

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hayleypP3294QO . 2023-05-07

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Enjoyed our visits to The Penwig this last five days whilst away! We’re lucky with weather and we’re able to sit in the week situated front beer garden which has just had new tables and chairs! Are here too and food was good and reasonably priced!

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Kevin D . 2023-04-28

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Had a couple of drinks sat outside watching the World go by. Great for people watching! Didn’t have any food but what we saw looked really good

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Stephen_Helen . 2023-03-27

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New menu is fantastic , really enjoyed my meal and the atmosphere was brillant , would like to complement the bar staff as well as they were very informative , friendly and complemented my meal with great service

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Paddon V . 2023-02-16

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Me and my fiance went to the penwig for a few drink and we took a look at the menu, we decided to order some. The staff were very kind and the service was top notch. The food was excellent we were very impressed as...

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Tracy_baking . 2023-02-16

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My friend and I visited on the last Sunday in January. We were staying nearby for a week and wanted to look round New Quay. We had 3 dogs with us but just took one into the hotel. It was a warm, friendly space with...

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The_Pilgrim_Mother . 2023-02-08

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Lovely dog friendly festive atmosphere from the moment we stepped inside. Dogs were brought a bowl of water tables were beautifully laid and everything just got better. The food was lovely and well presented, we couldn't fault it. Couldn't have picked a better place to...

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jeantL1705KQ . 2022-12-26

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Great dog friendly pub with basic but decent pub grub!! Ate here twice during our holiday in Newquay and both times we were happy! It’s not a gastro pub but what it does it does well! Staff were friendly and welcoming!

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Kevin D . 2022-11-27

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Took my family for food and drink,service was terrible and bar staff were rude towards my 18 year old son who produced I'd and was then told hope he was not drinking the pint of larger that he had purchased. Won't ever be using this...

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MarkC7614 . 2022-10-08

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Visited just the once on our stay in New Quay. Food was average and service was a bit slow. Nice drink and view was really good.

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X5834GOethanl . 2022-09-17

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Basically our local when we are down, friendly staff,food is ok, typical pub grub,so don't turn up exspecting food like you get in the bluebell bistro, stunning views of the harbour

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Gary K . 2022-09-15

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The Penwig is always a place I eat when I visit New Quay. Collin and the team always make me my dog feel very welcome. The cooked breakfast is very good value and they have all the pub staples on the dinner menu. The fish...

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BankofPapa . 2022-09-14

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The staff were friendly and helpful, the service was quick and the food was very tasty. The views overlooking the bay were lovely too

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Sabrina D . 2022-09-14

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Table of 5. Came on recommendation. On a plus the staff were good and the older lady who served us was extremely accommodating. Shame her great customer service was let down by almost inedible food. Food dreadful for all 5 of us. We had ordered,...

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N2162LWstellam . 2022-09-09

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Good pub grub, well presented and cooked, staff are very friendly, gets very busy at times but that's what you get when they serve good food and don't rip you off for the privilege... Have visited several times when away in the New Quay area.

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Jaffa999 . 2022-08-19

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We (2 adults and 2 teens) stopped by the hotel for breakfast, pre-dolphin spotting cruise. We didn't want a full breakfast but wanted something...Teens ordered children's portion of pancakes with bacon and so did I! Hubby ordered a bacon sandwich. Accompanying a Tea / Coffee...

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RowenaCS . 2022-08-13

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Came here today with my family. Service was absolutely disrespectful! There was a women who served us on the bar brown hair in a pony tale. Putting it politely your attitude was disgusting and bang out of order. Will be going higher in the company...

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natasha_bidgway . 2022-08-01

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7 of us ate here one night, food is reasonably priced and service good. Glad I chose the chicken and beef for my large burger meal, the chicken breast was much better than the very average beef burger meat. Quite good sized portions. We also...

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NOmisK_13 . 2022-07-28

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Overlooking the harbour and beach in lovely position. Only ordered coffees but nice to relax and people watch. Plenty to see with continuous flow of traffic trying to get to the harbour and hundreds of holidaymakers walking by with every type of dog. Had a...

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Probono77 . 2022-07-15

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First holiday visit to New Quay and first visit to the Penwig Hotel restaurant. We booked an evening meal. On arrival the staff were pleasant and reasonably efficient but seemed to be quite new. The outside has a small seating area at the front looking...

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bonjgb1009 . 2022-07-12

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Lovely place, nice food for a very reasonable price. Dog friendly. BUT rude staff. We booked a table for 6.30-8pm, not very long for an evening meal but ok, prompt Sevice but from about 7.15 onwards we were being hassled to hurry up and go....

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nic_watkins2808 . 2022-07-10

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The service was excellent, the staff very friendly, the food was good old pub food and well priced, not a rip off like most seaside pubs, all in all an excelllent experience, Thank you

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RobS584 . 2022-07-05

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Went in for lunch and was served promptly with some drinks, went to order sandwiches and the man behind the bar told us it would be a 45 minute wait. This was ok with us as we were not in a hurry. A hour later...

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Cambs49 . 2022-06-30

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Service slow food had lamb was like a lump of leather and not very nice, complained and was told they would take something off the bill but never happened really grumpy barman to. Wouldn't recommend and wouldn't back. Wouldn't even give it a single star...

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F5354EOtimd . 2022-06-16

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Stayed for 2 nights. Love this place - come at least once a year. Sea views. Lovely atmosphere. Friendly staff. Perfect!

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Cath535251 . 2022-06-03

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Good choice of foods and drinks with a friendly atmosphere. Pleasant and prompt service too. Nice views of the bay to the front as well.

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Terry S . 2022-05-24

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Such a friendly and welcoming place. Lisa our host was wonderful, always happy to help and advised us on the menu. Big generous portions, our fave place to grab a few drinks and food, plus dog friendly x

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Will C . 2022-05-23

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Good choice on menu, especially vegan menu. Plenty of indoor and outdoor seating. Looks like dogs welcome.

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maddog717 . 2022-05-20

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This week we revisited the Penwig as we enjoyed our breakfast there....and i might add ...we do use this place regular...until today. When our food arrived it was under cooked and when i politely asked the Manager to explain..he was abrupt and actually useless..not even...

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R9571MEstevenm . 2022-05-16

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Just popped in for a drink and thought the staff were friendly and efficient. The bar was very nicely presented, we wished we had eaten here, but we had already had dinner. The menu looked great!

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350bevh . 2022-05-10

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What an appalling hotel. To be fair the room was great, and really clean. That’s where the good review stops. The restaurant meal was average at best. My husband cannot eat onions so asked for a meal with no onions- there were two onion rings...

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895sallyr . 2022-05-01

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We were a party of 4 for lunch on a Tuesday. We ordered our drinks from the bar and then went to our table to read the menu. Three of us opted for the 'Taverner's Chicken' and one had the 'Lamb Faggots'. We were situated...

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lesleyy . 2022-03-31

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The atmosphere in this hotels restaurant was relaxing and informal. The food was excellent and the staff, all of them, were attentive, yet not pushy, friendly and helpful. This was our first visit. It certainly won’t be the last. Can’t wait to return.

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Scenic317232 . 2022-03-10

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Many thanks to Colin and James who looked after us. They made us welcome and were very attentive and friendly. The food was lovely and a very enjoyable, relaxing evening. The restaurant was very clean and comfortable.

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888jacquik . 2022-03-09

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We were staying nearby in Newquay and visited this pub for food and drinks for the two nights we were there. Such helpful staff, everybody was helpful, nothing was too much trouble. Food was great, and we also had our dog with us, which was...

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katherinepZ7343IH . 2022-02-18

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A good choice on menu; staff friendly; food arrived quickly and was simply great. I'd certainly recommend it.

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Victor S . 2022-02-08

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Visited on a quite Wednesday evening in February. Very friendly service, good food, great views and dog friendly too. Good choice of food and drinks at very reasonable prices. Well worth a visit, will return again

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Tedgoeswalks . 2022-02-03

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Had a wonderful meal here, good portions, delicious food and even has desserts that can come with custard! A rarity in recent experience! Colin served us and was fantastic, helpful and a pleasure to talk to. Highly recommend, especially during the off-season, where it's a...

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mattthehoopy . 2022-01-07

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Visited for lunch one of few establishments in the area that accept dogs inside. Staff friendly, helpful and welcoming. Great of pub food choices and attentive servers ce to deal with the food intolerances we have.

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GrandTour02151447125 . 2021-12-30

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Very clean, good food and very efficiently run. Huge improvement since my last visit. Well done all.

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Graham H . 2021-12-27

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Stopped here on a extremely windy day lovely beer friendly would definitely recommend on a hot or cold day menu looks good also

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JonathonW64 . 2021-11-27

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Person on bar was not confident at the job but we had a nice meal and didn't have to wait too long. Just your average Brains pub. No frills.

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Mish M . 2021-10-23

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In October you are very limited on places to eat in the evening. This pub has a great vantage point overlooking the bay. If it is warm you can sit outside and soak up the atmosphere. Due to demand it is important to book a...

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Mark O . 2021-10-08

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We booked a table for lunchtime with the dog. Can I say straightaway that whatever its downsides this is the only place I have ever dined where we asked for a dog friendly table on booking and where when we arrived there was a dish...

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Jill B . 2021-09-19

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Come here for a sit down…. That’s all you will get. Booked in for a family meal 1st night of holiday. Arrived on time and was finally shown to our table after apps 15 mins waiting to be greeted ( not busy) after another 10...

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Waddoian . 2021-09-11

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Having holiday home in New Quay 15 years. Penwig has always been up and down. At lowest now. Food absolute appaling. Re heated poor pub food. Over priced with miserable staff. Food rating at 2 is 1 over what it should be. Cod was frozen...

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845theb . 2021-09-04

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Booked a meal for 4 at 7, eventually got served our meals at 8.20, no apologies or explanations as to the delay, the food was good so we booked again for our last night at 6.30, served quickly but then left with dirty plates for...

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Sally M . 2021-09-04

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My Wife and I just called in for a drink recently. My San Miguel was ok, but her half of Brains smooth was disgusting! It smelled like sewage and tasted like it too! Needless to day another place ruined by MARSTONS takeover to the BRAINS...

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beatles1982 . 2021-09-03

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We arrived early before they opened and sat down. Lucky we did or we would have been standing in the sun for an hour longer. When the pub opened there was a queue of about 40 people waiting to be seated. The staff ignored them....

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graveyardend . 2021-08-30

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Stopped for a beer on the way out of Newquay and ended up stopping for food. Very nice inside with great views from the window tables ! Staff were very good and friendly. Had the gammon steak and was one of the best I have...

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Paul R . 2021-08-25

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Shabby and tired seafront pub masquerading as a hotel taking great advantage of an overly popular seaside village full of families desperately trying to entertain their children with plastic beach toys an d shells from china. Hotel reception was at the bar where we were...

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O8592TLanitas . 2021-08-22

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Stopped here for a drink one evening and then as our table for the next night in a different restaurant had been cancelled we asked if they had anything available, and they did. Has a beautiful view from the front - it’s lovely. Staff very...

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finnersandellsmom . 2021-08-21

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Called in for a cool beer and sandwich with our dog. Warm welcome, excellent Brains beers and a delicious sandwich. Staff were very welcoming, efficient and helpful even my dog had a few treats and had a water bowl provided. Restaurant spotlessly clean, good atmosphere....

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Dave T . 2021-08-19

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Simple booking process. Service excellent and attentive. Views stunning. Food lovely. Highly recommended and well worth going to. Visited as a family one lunchtime in August

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Chopper260599 . 2021-08-16

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Great pub in front of the Harbour with marvellous views of the lovely bay. Taz & Jo and all the staff are very friendly and helpful. A Brains Pub menu so varied and well cooked meals with good beers and wines enjoyed on a cracking...

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michaeljZ4782LD . 2021-08-08

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Popped in the penwig for some food. I had bangers and mash and a dessert. The service was excellent and the waiter was very friendly and polite. The food was delicious and very reasonably priced. I'd definitely recommend this place for a meal out, well...

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Mark R . 2021-08-06

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We were really struggling to find somewhere to eat this evening on our first night in New Quay as everywhere was fully booked. When we asked at the door the staff said they had just had a cancellation and we were in luck. Without even...

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mhardyuk . 2021-08-06

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Don't bother coming here. Spent £30.00 in one hour between two of us, asked for another two drinks and was told our hour was up and we were told to leave. Unbelievable. Little Hittlers! Avoid at all cost.

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Freedom33739079550 . 2021-08-01

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Myself, my Partner, her Daughter and 2 Grandchildren visited this hotel on 24th July this week. We chose this Restaurant because it was the only one we could find in New Quay itself that catered for Vegans. (Daughter & Grand children). We ordered drinks and...

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Royhasbeenthere . 2021-07-29

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No shortcuts here, everything very covid secure. Great friendly service from staff as well which cant be easy.

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djheap22 . 2021-07-22

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Called ahead to make a lunch reservation as there were five us touring on our motorbikes... Glad we did as it was a busy Friday lunchtime... It was a very warm day so were seated inside by the window looking out over the bay... Opted...

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theeuo . 2021-07-18

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The staff were so delightful, especially Louise. All glassware correct and clean, everything clean and looked after. Would certainly recommend, we spent a lot of time here during our stay.

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Hannah M . 2021-07-04

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Disappointed, understandably a limited menu but when you order from this menu to be told sorry not available . Even on a limited menu you would expect everything to be available.

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parob2016 . 2021-07-02

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We went to the penwig today to show our family how nice it was to eat there we had two elderly people with us on sticks one over 90 we were early before it opened so my father In law sat down on a chair...

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Barryisland55 . 2021-06-29

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i’ve been very looked after here and all the staff especially the general manager are excellent. Food is ten out ten also along with the hotel room been very comfy.

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E9070LSedwards . 2021-06-25

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Food drink and service were great. Dog friendly restaurant. High standard of food all the family enjoyed

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Wales1000 . 2021-06-03

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Manager was so polite and very helpful and friendly .made my wife and kids very welcome food was excellent and staff very helpful and kids had a lots of fun 😀 kids loved the food and Joe and taz were great hosts . We are...

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207saleems . 2021-06-02

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we used the restaurant for breakfast as we were residents and also for our evening meals during our four night stay. Good choice of food at reasonable prices served by a great team of friendly and helpful people . Loved it and just right for...

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Roger H . 2020-11-23

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Visited here a couple of times - once for a drink outside on the terrace, and once for a meal inside. When seated outside, we were asked to order using the Brains pub app - this was a little bit long-winded, especially with the poor...

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69595dw . 2020-11-20

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3days here was fantastic. Room (Ogy milkman) extremely clean and well proportioned. Breakfast was stunning. The service was also extremely good. The view was brilliant and made even more special by the view of the bottle nosed dolphins on Tuesday morning. Would we stay again?...

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Mobile302899 . 2020-11-19

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Greeted with a smile by Maria and all current rules were explained nicely. Lovely bar that was spotless one couple left and straight away the table chairs and floor was thoroughly cleaned and disinfected. Service was very good with happy helpful staff and food was...

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mick f . 2020-10-10

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Visited the restaurant to be greeted by the friendly staff. Service was quick and food was a good price. Colin and the rest of the staff were wonderful and made our first meal in New Quay a great start to the trip.

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Lauren1567 . 2020-10-09

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Booked by chance, staff where very helpful, food was spot on, could not fault anything, slecial thanks to Colin who was very helpful and provided excellent service. We will be back.

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lealea67 . 2020-10-04

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We stayed at the Penwig for a weekend in October. We booked online and reserved a table for dinner on the night we arrived. The room we were allocated was fantastic with a sea view. The food we had for dinner was excellent and really...

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Steven S . 2020-10-04

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Fantastic! Even in the current situation it was excellent all round, all details taken and we were seated for our meal, the host had a great sense of humour, (which we personally really appreciate!) The four of us had all three courses, Pates and prawn...

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zoebenne92 . 2020-09-30

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We called the Penwig last week to book a table in advance for this week, to be told there is no requirement to prebook. Turned up today to be told that we could not be seated as we had not pre-booked and this has always...

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Neefboy . 2020-09-29

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I visited the hotel for a few days in September. The food was lovely and the hotel very clean. The best part of the trip was the amazing staff and management, they were very welcoming and made my stay very comfortable. Taz and jo were...

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Deety1996 . 2020-09-27

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Really enjoyed the food and service here. Staff very attentive. New manager tez is knowledgeable and funny. Will return soon

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765adrianf . 2020-09-24

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Stayed in August for 2 nights in the new part which was absolutely stunning. One of the staff members Louise went above and beyond to make sure we were happy and everything was ok, she was also fantastic with both our children. Hope to return again soon.

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Littlelisathompson . 2020-09-17

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By golly, where to start with this beautiful coastal village. Supreme location with awesome views.The chef at the Pentwig is something special, everything was toasting hot and cooked to sweet perfection. All 3 courses hit me right on the soft palate, delicious!The decor was normal- as expected from a well to do establishment.There was a fine young gentleman delivering our food and he was both attentive and efficient. However I cannot say the same for the rest of service/managerial staff who were, a little slow off the mark one could say. A bit like a sprinter who sprains his ankle as the gun goes off. All good intentions- put not enough forwards momentum.Overall a fine dining experience. 5 bloody good stars.

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mtkworldwide . 2020-09-13

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Visited the Penwig a few times during our stay. In these strange times ensure you book a table way in advance as no food is served outside. If you’re just going for drinks it’s a first come first served basis outside. The vegan menu (on the app) is the best in New Quay for main meal options

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Curo69 . 2020-09-11

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The service was great and they were very accommodating. Louise (I think) took the time to interact with my daughter and two dogs. The food was lovely too. I would highly recommend!

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jennifermT4406XS . 2020-09-10

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Excellent food and service very professionally done during these days of social distancing. Maria served us and she lovely to deal with as she has a genuinely warm personality. Our restaurant of choice now during our numerous visits to Newquay West Wales. Ticks all the boxes as the food is great and very reasonably priced.

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frog3011 . 2020-09-06

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On a crowded summers day in New Quay, we managed to get a pint in the Penwig. We were seated and served by the wonderful Maria who talked us through the beers on offer and gave a bit of local knowledge. We didn’t get to eat, but the food looked very tempting. Recommended.

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Michael D . 2020-08-31

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Wet n Windy afternoon/evening on the veranda at Penwig. To order drinks was a bit of ordeal but the young guy did his best under the pressure of snotty customers. The star of the show was Louise Carroll. Her warmth and smile was enough to put sun in sky. She really did bring a touch of calmness in this crazy times. Her approach to find us a table inside before we turned blue with cold was so appreciated. We ended being last to leave because of her hospitality. Louise is a credit to the business. Our dog loved her to. Thank you & see you soon. Keep up the good work and sod all them moaning impatient customers x

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740clairen . 2020-08-29

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I get the covid situation. I understand the requirements and the need for safety. A visit to a pub, visit outside, in the fresh air, not even under an awning or parasol. Fresh air. Open space. Fresh air.So we sat outside with a dog. One of us went into the pub to order and was ushered out saying "You can't go in there". Do we sat and waited until a member of staff, armed with a tablet bit no face mask, stood over us, within 2m and barely 1m, and demanded the various contact information, which was duly submitted. We then asked for drinks.. "Not my job. You have to download the app". Now the wifi coverages in New Quay is poor at it's best do thay was not going to happen. We left telling the member of. staff to delete the information. The whole situation was a shocker in New Quay. No face masks, poor distancing, poor overall. The hotel took the top prize though for its poor service and staff failure to adhere to distancing and its illogical approach.

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PaulSHarrison . 2020-08-26

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Asked front of house gentleman if you need to book, answer yes but accomadated us anyway with a table indoors, Service quick given circs. Food good. Thank you

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Mysteryshopper53 . 2020-08-15

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I was very much looking forward to my meal at the Ship Inn, Tresaith. I feel it was overpriced and unfortunately not really that nice. The Katsu chicken starter is ridiculously small. I appreciate it’s a starter but 3 tiny pieces of chicken, a piece of lettuce and some spots of sauce on the plate felt somewhat underwhelming when it arrived. I’m surprised they had the courage to allow it to leave the kitchen. Is there no quality check before items leave the kitchen? For £5 I just felt a bit short changed. Subsequently ordered a steak for my main meal, which at £18.50 is not particularly cheap. Again when it arrived I couldn’t help but feel very disappointed with only a few chips on the plate. On a positive note, the chips were very nice indeed, but sadly there weren’t many of them to enjoy. The meal was therefore immediately disappointing and let down by something which could have been easily remedied. Unfortunately the dish just had no real wow factor. Additionally there were not many peas on the plate. It feels like the chef is trying to be posh and go ‘al a carte’ by giving tiny portions, it just seems like the the identify of the menu/restaurant is quite confused. There was also a thick rind of fat running though the steak. I ordered pepper sauce with my meal and a small amount was drizzled over the steak. I paid for this item and felt like I didn’t really receive it. Would it be that difficult to just serve the sauce separately to allow the customer to dip/pour over their meal as required? Sadly it felt like ration week at the restaurant. I was still very hungry when I finished my meal which is disappointing after spending the best part of £27. Again I just felt quite short changed. I don’t want huge portions and I’m not a big eater or a greedy person, but there simply was not enough food on the plate in my opinion. I felt robbed. The staff are very nice people and clearly work very hard- I overheard a kind gentleman (with a beard and glasses) serving another family on a table next to me, I felt a bit sorry for him having to explain several times that many of the items on the menu they had requested were unavailable. The family seemed to be running out of options of what they wanted to order from the menu. It was just all a bit uncomfortable and I wasn’t even sat at that table! Must be quite soul destroying for him having to take the brunt of customer dissatisfaction when many of the problems seem to lie behind the scenes and with management. I’m sure the staff do their very best and it was very busy on a hot day but this shouldn’t affect the quality of food. Something is going very wrong here. I feel a bit more attention to detail is needed which could make it a much better dining experience. If much of the menu is unavailable they shouldn’t really be open. It was sadly quite a disappointing dining experience. I really was hoping it was going to be better than it was. One small disabled toilet with people queuing through the restaurant is not ideal although I appreciate not much can be done about this and it must be quite hard to mange. Seems quite unusual to have only one small disabled toilet at the hotel given how busy it gets. If I had arrived in a wheelchair and seen the size of the queue I wouldn’t have been very happy. Why are able bodied people using the disabled toilet anyway? The set up seems a bit strange. If they’re trying be an up market place and charge the prices they do then the food quality needs to reflect this, which generally speaking it did not (apart from the few nice chips!). Kind and hard working sadly staff let down by portion sizes and a menu which sounds much better on paper than in reality. Overall just quite disappointing, underwhelming and overpriced which is not justified in the slightest.

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