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4,5

Based on 490 opinions finded in 1 websites

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OpinionsNoteTripAdvisor4904.5

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We booked the Gala Dinner for New Years Eve, after going to many different hotels for New Years Eve Gala Dinners, for many years in the past, all of which have been brilliant Gala evenings, this was bitterly disappointing, and I would not recommend at all, if what you are expecting is what all other hotels that we've been to offer as a Gala Dinner, firstly I must say we arrived at 7 as our taxi was late so missed a prosecco and meeting the other guests which started at 6.30, so we missed the first half an hour, when we arrived we we're expecting a Gala Dinner as advertised, by definition a big room with lots of tables with mixed guests and a party atmosphere, with balloons, streamers general decoration and entertainment, just like every New Years eve gala we've been too, we all dressed for a Gala as advertised, we were then led straight to our table, again we were a little late so that's fine, we were in a small room of 4 other tables which I think had 4 people each, absolutely no decoration at all, no indication it was New Years Eve, there was some music playing, so quietly that we could hardly hear it, I have to say the food was excellent, no issue there, but we sat in that small room until just after 11 o'clock, there was some music in another room that we then could have walked too, but the reason we booked a Gala was to be able to dance and then sit at our table if we wanted too, just like every other Gala, by this time my Mum who flew home from Spain especially for this evening, was so disappointed she asked me to bring her taxi forward to 11.45 as she was so looking forward to a Gala like we normally love, and we left at just before 12 for the same reason, seeing the New Year in the Taxi, and bitterly disappointed, If you are expecting a Gala evening do not book here, the evening for 4 of us cost me £ 640, I've just spoken to the hotel Manager Josh, and again I've been very disappointed with the call, when I told him it ruined our New Years Eve his response was " well actually I didn't have a very good New Years Eve and was in bed before 12 " it was a very unprofessional call, so much so I asked if he was actually the manager !! The hotel will respond with, we arrived a little bit late so missed the first 30 minutes of the Gala experience and was welcome to join the other venue to dance at 11.20 and there was fireworks at 12.30, fair enough, but if the Hotel believes that sitting at a table in a small room with no atmosphere, decoration or entertainment, for over 4 hours, is a Gala evening, especially the biggest night of the year, I suggest they visit what other Hotel New Year Gala evenings are, or remove the work Gala from their advertising for this event, needless to say I would not recommend this Gala evening, and will certainly not return, especially after tonight supposedly follow up call with Josh, I hope the owners James and Ana see this honest review, an take on board 4 very disappointed customers experience in their Hotel.

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matthewsS9546FP . 2024-01-08

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Our NYE was ruined by what was called a ‘Gala’ dinner. Look up the word ‘gala’ as this was far from what we had! Sat in a room of 4 tables and ZERO atmosphere. Not a party popper, balloon or any decoration at all. It was just a quiet evening meal. So bad, that after we had finished our meal at 11am, we made the decision to leave. Very disappointing evening which cost a fortune. Complained next day via email. After one week, not even an acknowledgement let alone a reply! Dreadful customer service. Eventually, after sending a chaser email got a brief email just saying ‘been off sick and could we ring or he would ring us’. Not even a ‘so sorry to hear you had a bad experience’… and this was from the manager called Josh. Would not recommend at all if you want a ‘Gala’ evening. Look up the word ‘Gala’ Norfolk Mead and tell me where our night could be classed as this. What a waste of £140pp plus taxis, plus new party outfits!! Our NYE was absolutely ruined. We saw the new year in a taxi on the way home!!

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Nicky C . 2024-01-08

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Our Sunday lunch was delicious - interesting and varied menu and delicious. The service was really slow - a lot of the waiting staff seemed to be standing around a lot of the time. It took around 2 hours for a 2 course lunch. 30mins to be served coffee. This was a shame given the food!

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Journey497415 . 2023-10-15

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Me & My husband had a great time at The Norfolk Mead. The food was really nice and really well presented. Highly recommend

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Jennifer R . 2023-10-02

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So disappointed with our visit to the Norfolk Mead Hotel at Coltishall last night. The Mead has been a favourite and frequently visited restaurant over the years but the menu has been altered to a more brassiere style offering and no longer the fine dining experience with each dish bringing different flavours and textures to enhance the main elements. Chips and dips seemed an odd vegetable option. The menu restyling bears no remembrance to the website sample. Last night's menu displayed different courses that are now titled as First,Seconds instead of starters and main course and Thirds instead of desserts., more akin to a school menu. Previously, upon arrival you were greeted as welcome guests and given delicious cheese straws and olives as an amuse bouche whilst ordering from the menu. No longer. Now you can order a small dinner roll @£5 and olives all at a separate price. Similarly, a roll and butter used to be offered during your meal, it still is but at a cost of £5! Unfortunately The Mead has dumbed down from the unique menu options to similar food and presentations that are available to the other eating venues in the village. Such a shame. On a plus, the service was good unlike the new styled menu. Unfortunately its no better than "average"

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2WHEELRIDERS . 2023-09-30

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Beautifully cooked food and great service as always. Nothing is too much! Food is plentiful and locally sourced, which I love. Food at the venue also delicious!

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QuirkyGirl_73 . 2023-09-24

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Everything you’d expect at breakfast time in a luxury hotel…lots of options at the buffet, and even more available to order. A delicious breakfast clearly made with the very best local produce, and delivered by cheery, friendly and efficient staff.

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Matt H . 2023-09-23

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Myself and my partner dined here while staying at the hotel, we were really pleased with the menu options and the food itself was amazing! The staff were very friendly and the service was great! Thank you for a great time!

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Ashley B . 2023-09-22

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Came in for Sunday lunch with the family, always 10/10 best roast available in Norfolk and the service is always amazing too!

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Tourist16398158721 . 2023-08-08

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Beautiful Sunday lunch at Norfolk Mead, attentive and friendly staff, beef roast was amazing, beef cooked perfectly and melt in the mouth. Lovely dessert of custard parfait. Would certainly recommend and we will absolutely be back.

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DannyT90125 . 2023-05-14

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I took my wife for her 75th birthday and our emerald wedding anniversary, we stayed over 26th and 26th of April 2023. The place is beautiful and the food just out of this world. We both booked in the treatment rooms for a massage which was so relaxing, and then just chilled out for the day. All the staff were so attentive and caring, nothing was a problem. We got upgraded to the samphire room which was very spacious.

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davidsB5316TF . 2023-04-30

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Consistently fabulous food. Always a treat to visit. Looked after by an attentive team. And a wonderful treatment spa to book into. We love eating here.

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LadyPeaRamshaw . 2022-12-31

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Excellent food and well cooked........the only short-coming was that the bill was wrong and they had to correct it - and, even then, we were still being over-charged by £1.........not that we bothered pointing this out, but it showed a certain lack of attention to detail

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An_Old_Burian . 2022-11-27

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We went to a good friend wedding , the venue although did it’s best , can’t cope with weddings of 60 plus people , the food was very nice and the bar staff really friendly , but it needs better organising during the wedding some of the staff quite frankly were very rude , when I leave at wedding at midnight having spent all day there I don’t expect whilst walking to my car with my wife , daughters and friends to be shouted out by some girl staff member and I quote “be quite we have other quests here “ firstly we were not noisey and secondly most of the quests were the wedding party as a result of your behaviour I will never return and would not recommend

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Dream37435378082 . 2022-11-11

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The hotel has a lot to offer Interseting rooms that you get to on rickety stairs and rope hand holds. The floorboards creak and sway. Really favbulous The room is great, very comforatble and lots of great amenities The hotel common parts are really worth exploring, including the back garden where yyou can get teas and coctails You can walk down to a part of the braods and walk along teh bank We had dinner in the hotel, which was good, but I was expecting something better Overall a great place to stay

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991udayt . 2022-08-24

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Booked for a special occasion as generally this restaurant is not in our price range at £38 for 2 courses and £48 for 3 courses. We enjoyed our 2 courses and would have loved the 3rd course but we were already full. Food was beautifully...

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Lynn L . 2022-08-24

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Stopped here for lunch during a kayak trip on the broads. Originally booked to return to a hotel in Wroxham that evening but changed our mind after a couple of hours here. We were offered a last minute room at a favourable rate and that...

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Joobes . 2022-08-23

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Just had a very enjoyable afternoon tea.the whole experience was a pure delight.the quality of the food and service was far beyond good.will certainly visit again.thank you to my granddaughter for inviting me to join in her birthday treat.

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Reneeporter1 . 2022-08-18

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Great location and lovely Atmosphere. Staff really friendly and helpful. Food was delicious. It was hard to know what to choose as it all sounded fantastic. Wasn’t disappoint by choices we made.

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darleen548 . 2022-07-25

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We decided to treat ourselves to Afternoon Tea as a late Mothering Sunday celebration. We really enjoyed the choice of sandwiches, scones and selection of cakes served by very friendly staff. The only negative comment would be that a lady fell down the unmarked steps...

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sysolly . 2022-05-05

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I emailed my booking requesting two people for afternoon tea and one of us being Coeliac nearly a week before booking date. Response was quick to confirm and after I asked for confirmation that they cater for Coeliac Ellie responded with “of course”. I have...

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Lisa C . 2022-04-20

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The norfolk mead served us a fabulous Sunday roast with all the trimmings, they catered for every bodies needs in the party, thank you.

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Luke P . 2022-03-29

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Fantastic stay away lovely relaxing hotel Front of house staff were attentive and helpful. Food was excellent lovely choice Planned to propose to my girlfriend in the restaurant and Liam opton was brilliant helped me make it very special evening hats of to all the...

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JamesH8804 . 2022-03-18

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Six of us went for afternoon tea, two with special dietary requirements. We were delighted with the food provided. Lovely and fresh and plenty of it. Beautiful setting, attentive staff.

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J5669CXchristineg . 2022-02-09

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Warm welcome & Fantastic food, they served Pol Roger which is always a bonus. Lucky to have this Resturant nearby. Can’t wait to return.

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Luke P . 2022-01-02

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We had lunch on Christmas Day at the Norfolk Mead which we couldn't fault. The staff worked incredibly hard to make our meal special and although it was fully booked, this didn't seem to affect the service or food at all. The food itself was...

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Michele L . 2022-01-02

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My poor son has been waiting years to go to a nice restaurant, he dressed up in a shirt and tie and was super excited when we agreed to take him to the mead for his 12th. We told them it was his birthday before...

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Q823RVmatthewb . 2021-11-18

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We stayed several days and the food was very good and enjoyable. However on day 2, we repeated a couple of dishes and these seemed as if they were reheated from the day before.. other wise we would be happy to return

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Breaktaker . 2021-11-01

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To stay at this hotel is a luxury for us, lovely rooms excellent staff, the food is very good but the prices are getting out of hand for us pensioners,

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horatio1805 . 2021-10-18

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Food of a high quality, no issues whatsoever. Would recommend the Norfolk Mead. Friendly staff - well done :-)

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Keith E . 2021-10-12

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Have stayed here a few times over the last couple of years and cannot fault a single thing. The rooms are spotlessly clean, the staff always friendly and attentive. The highlight of the stay is dinner which is amazing. Without doubt the best hotel in...

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539hayleya . 2021-10-02

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This is the third time we have stayed here and it is just as great as the first time. Staff were all friendly and helpful. The cottage was very clean and tidy. We had a lovely time and will definitely return. Actually, we are looking...

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vbm6 . 2021-09-26

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Stayed for 2 nights and can’t praise the staff enough. Accommodation & food were excellent. Staff very attentive Breakfast included and good selection. Evening meals were very tasty, small choice but this means that the food is cooked fresh and they will accommodate any allergies,...

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Bran94 . 2021-09-16

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Lovely attentive staff but our starter and main course were very average. Lack of seasoning and depth of flovour/one dimensional dishes. When you can’t eat the potato croquet as contains cheese you’d expect some form of potato replacement at a restaurant at this level. Sorry...

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kmilne948 . 2021-09-09

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We had my sisters hen do here and it was amazing service all thanks to Liam. Definitely would return and recommend to friends and family. Thank you!

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laurenpZ748AH . 2021-08-29

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I took my wife there for an evening out. I fully understand that the restaurant is "Contemporary" and "Fine Dinning" but what they served could only be described as a child's portion. Yes, very tasty, just not enough. With a bottle of wine and a...

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maryrose1234 . 2021-08-22

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The meal was very much enjoyed by the guests who could eat it, however, I had advised that there were things I am unable to eat. This was disregarded with the starter, which I was unable to eat and could only sit and watch the...

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1000red1000 . 2021-08-07

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I took my elderly mother here for Sunday lunch. My mother is quite frail sadly is quite forgetful. We looked for her reading glasses everywhere. My mother lhad eft her reading glasses on the table so I returned to collect them. I waited in the...

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rubetuesday31 . 2021-07-08

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Stopped by for morning coffee and a Scone. Enjoyed in the beautiful walled garden. Perfect place for a catch up. We even took a stroll down do the river. We noticed they have a day boat which we plan to hire at some point.

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Tasia22 . 2021-06-25

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The holiday started off badly. Three telephone calls to book an evening meal with promises to return our calls but no one did. When we arrived at the hotel we were taken to our room and discovered to our horror a wash basin that didn't...

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whitecroft11 . 2021-06-23

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A Perfect spring afternoon, went again for a light lunch. As the weather so nice we sat outside and enjoyed the sun. We ordered a glass of wine and lunch. Wine perfect and chilled. Lunch was good. We choose a sandwich and it was fresh...

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deank . 2021-06-08

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After checking the menu on the website I was really looking forward to a lunch out with my husband. I am gluten free so I always check the menu beforehand, told them when booking and I was reassured when I saw this on their website......

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BusyBee1980 . 2021-06-05

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Went again last night for my wife birthday, what can i say? service is exceptional food is exceptional, I'm well travelled as i work offshore and have visited some of the best restaurants around, for the whole package this would be in my top 3...

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stephenhO7287OS . 2021-05-29

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Arrived to the beautiful Norfolk Mead Hotel, warmly greeted and as expected in current climate seated outside, blankets were provided due to the cold weather, parasols kept us dry during short showers. A little more overhead covering and patio heating would have been welcome. Be...

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Agapanthus44 . 2021-05-01

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We have just received an amazing afternoon tea. I was surprised how the sandwiches were kept so fresh and scones were perfect. Friendly gentleman delivered my daughter’s birthday surprise in the snow. Service with a smile. She was quick to photograph all the packages of...

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ltavener2018 . 2021-01-16

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First time we have eaten here and Wow we will be back. Everything was perfect from start time finish. Staff warm and welcoming, the place itself cosy with a touch of class. The Sunday lunch was the best we have eaten anywhere. Meat was cooked to perfection, flavoursome vegetables and crisp yet soft roast potatoes. Followed by a dessert which was like a piece of heaven on a plate. What a lovely treat for a winters afternoon.

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rosieb43 . 2020-12-06

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A lovely idea to deliver to the doorstep! An excellent freshly prepared Afternoon Tea with all the trimmings! A delicious combination and variety of flavours. It brought some much needed cheer. Thoroughly recommended!

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PhilipE321 . 2020-11-29

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We had a lovely break. The staff were really friendly and helpful and the hotel was very COVID secure. Amazing food and the room was really comfy. Will definitely come back.

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racheloT1744RH . 2020-11-01

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In spite of being only a 20 minute drive from this characterful country house hotel our last visit was about 20 years ago. We will not leave it too long till we visit again. The dining room is light and airy with views over the extensive grounds, and all necessary social distancing was well observed, from NHS app check in to single use menus etc. We were very impressed by the young and upbeat staff, combining friendliness and professionalism perfectly. We’re not great “food warriors”, but it was nice to try Black Shuck gin, a dog’s name familiar to anyone in Norfolk - though hopefully not encountered on a misty coastal road !The food was exceptional- starters and desserts combined at least six elements each with great contrasts of flavour and texture. My pigeon breast was very tender and my wife’s prawn and crayfish stack reinvented the “prawn cocktail “, a mass of prawns and crayfish with a minimal amount of dressing to hold it together! And the main courses were everything you expect from a traditional Sunday lunch, a “mound” of delicious vegetables, gravy and perfectly tender meat. We enjoy our food, but the quantities were so generous we doggy bagged a portion which on our return home passed the “Labrador” test - hope the chef doesn’t mind.Would happily rate this meal 5+

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decoaddict . 2020-10-25

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The Norfolk Mead is a lovely venue, no question. Today’s visit was good, apart from one officious waitress. A lecture (about protecting the table) was delivered at a volume sufficient for guests in the next room to hear. Thankfully none of our party was of a nervous disposition. Other member of staff, well he was great - nothing too much trouble. Sadly, the waitress was reception as we settled up - wrongly in her view - and again, loudly. Had we not known we were right, her tone could have made us all feel quite embarrassed. Maybe some training is required.

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Mippytraveller . 2020-10-23

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Me and my partner had the best food and service we have ever had.We were spoiled with complementary tasters before our food arrived, which were all fantastic. Our food contained flavours and textures we'd never experienced before and we were absolutely blown away by how incredible it was. I had always had the misconception that it was very expensive here but around £36 for a 3 course meal is fantastic value especially considering the high standard. The Service we received was on a par with the fantastic food and a massive reason for us looking to return in the near future. Overall a brilliant evening and a must for all to experience.

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SJR8391 . 2020-10-15

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We had to park in the overflow car park so I knew it was going to be busy and so it proved to be. When we arrived at reception they only had us down as a party of 2 rather than 3 which I'd booked, so they had to relay the table, which took a while as they were so busy. We choose our tea blend and the afternoon tea arrived quickly. The sandwiches were filed with quality ingredients as you’d expect here, they were fresh and tasty. The scones and miniature cakes were home made.

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machinmad . 2020-10-09

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Lovely hotel with very friendly staff. We stayed in September, masks needed when moving around the hotel. The breakfast was well cooked with a good choice. We ate in the restaurant and the food was well presented and very enjoyable. The grounds are pleasant to walk round. We hired the boat for the afternoon and it was a great, peaceful trip. 2 of us had facials in the spa and they were the best I had ever had. Lovely rooms really comfortable couches and superb therapists. Would love to return.

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debbie342016 . 2020-10-02

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On Saturday night, my partner and I went for a meal at The Norfolk Mead Hotel for an anniversary dinner and it was wonderful, from start to finish! My partner made the booking and due to the changes in Covid-19 guidelines, our booking needed to be moved forwards for the restaurant to accommodate all guests. They called and made sure that this was ok, which it was. They also called the day before the booking to check that we were still ok to attend and also on the day, to advise us that the journey there may take longer, due to poor weather and fallen trees. This was above and beyond what was expected.When we arrived, we were shown straight to our tables and brought canapés, which were delicious!We placed our orders, from a menu full of flavoursome sounding dishes. All of our dishes arrived in a timely manner and were utterly delectable. Everything was cooked to an outstanding standard and the flavours were enjoyed by every tastebud!All staff followed the Covid procedures to a high standard and were incredibly attentive. We enjoyed it so much that we plan to revisit and stay at the hotel as we felt so welcome and enjoyed every minute of our evening.

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Melanie G . 2020-09-27

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A very warm welcome awaits you here from all the staff. This is not happenstance but careful selection and training. All the people serving food engaged you in a friendly and interested way. This ambience is added to by the wonderful architecture of the building. The dinner menu of 2 or 3 courses is good value, especially given the complexity of some of the dishes. And there is the rub. This is a talented chef who understands ingredients but for us erred on the side of over inclusive. Too many different flavours and elements in the dishes. Dialled back a tad and this chef could do truly great plates. The home made bread was very good and the home made butter a nice touch, but would be better still without the trace of added Marmite. The scallops and pea and ham purée stunning , but the rape seed tartare not needed and just wasn’t nice. The roast tomatoe and courgette soup under seasoned, compensated for by the fried halloumi but with the lentils also in the soup, left a bitter after taste. The main of cod loin cooked perfectly and the fennel veloute , lemon gnocchi , star anise carrots all worked brilliantly - the roast cauliflower purée detracting rather than adding. The fillet steak with roast onion purée , Stilton croquette , celeriac , beetroot and cabbage with port jus was collectively excellent. We couldn’t make dessert - too full. They looked very enticing.So, a very good meal, we would return, and the comments are meant in a constructive spirit since we left feeling this was a chef with much more to give by doing less.

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MarkDerbyshire . 2020-09-26

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Went with my mum and sister for afternoon tea while on our Norfolk break. Delicious sandwiches, scones and cakes, and TeaPigs tea (my favourite). Really friendly staff and all covid safety rules followed. Would recommend.

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224bethj . 2020-09-17

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I booked Afternoon Tea as a treat for myself and my partner during August. We hadn't visited before and had heard and read very good things, so had high expectations... On arrival, the hotel was busy, but good social distancing and COVID measures in place. From what we saw of the public hotel areas and the walled garden, it was all very nicely maintained. The main restaurant looked lovely too, as did the small bar area. We were shown through to a small side room, which was also occupied by 6 ladies (clearly not from just 2 households as regulations state). This particular room was quite drab, with no atmosphere whatsoever, even some background music would have made a little improvement. We were given a tea menu and our waiter went away, returning a few minutes later with our afternoon tea stand and then asked us what tea we would like... Quite an odd way round to serve afternoon tea in my opinion. We had to ask if a glass of Prosecco was an option as it wasn't either offered by our server or indicated on the menu. I fully appreciate that this is a busy hotel, which undoubtedly caters for a huge volume of afternoon teas, but the attention to detail just wasn't there. The sandwiches were nice, the bread was fresh. The scones were very average. There were 2 per person... plain and fruit, one of our fruit scones had just 1 sultana in. The jam appeared to be of an inferior quality, very runny and quite tasteless. The brownie was delicious, but the lemon drizzle cake was dry and decorated with what can only be described as a 'slug' of lemon curd and a few hundreds and thousands. Vastly better afternoon teas available for the money.Not once were we checked on. Overall, very disappointing. I would have returned for lunch / evening meal, but after our experience, I will be going elsewhere.

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Bruce1921 . 2020-09-13

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Fine dining - lovely food with all the trimmings; nice ambience; attentive, genuine staff; lovely garden. Will go again!

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magis2017 . 2020-08-30

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This was our first night out and away from the children since lockdown and we decided to treat ourselves for our wedding anniversary. We have been to a couple of evening functions here in the past but never stayed or eaten here. We had very limited time and live only 30 minutes away but always thought it looked lovely. And it was. It is a beautifully presented and maintained building and our room was stunning. Also a gorgeous setting right on the river. We had dinner and breakfast and both meals were delicious, we will definitely come back in the future for dinner. One of the best things to mention however, has to be the staff. The staff of a hotel can make or break the place and these make it. A young staff ( I doubt we saw anyone over 30!) but even with all the Covid restrictions and masks etc they were, without exception, friendly and helpful. A special mention for Liam who checked us in and showed us to our room, starting our stay off with such positivity!We are lucky to have such a gem so close to home.

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Alison U . 2020-08-24

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Visiting with friends for afternoon tea. The hotel was very busy with customers, easily sat at our time and offered menus with a today’s selection and choice of teasWe all had normal tea, served in a large pot and a nice good strength tea! The food selection was very well presented, aGood choice and selection of everting. Nice homemade jam, excellent scones, served warm, sandwiches egg, salmon and ham. More tea offered. No rush to get the table back. Staff, Danni, josh, Alec and dean all working hard and well together. My friend who has never been to the hotel loved it all and finished with a walk round the grounds. Excellent afternoon.

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deank . 2020-08-24

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We have previously stayed twice at the Norfolk Mead before moving to Norfolk, and loved our stays there. So when the opportunity came to have a birthday afternoon tea, it was a natural choice. I phoned ahead to book for 2 people, and specifically asked whether I could replace tea with a soft drink as I don’t drink tea/coffee, and also if they could make the sandwich selection non-fish. Not a problem – for the former talk to your server, and for the latter “we’ve made a note”.Well, on the day, firstly we couldn’t enter the hotel without wearing a mask. We hadn’t been advised of this when booking but fortunately had masks in the car. Maybe something to do with it being a hotel not a restaurant? Staff were wearing masks, but we saw some being pulled down whilst they chatted with each other. A mask was also needed when it came to payment, as you had to walk back through the hotel to pay at reception – not sure why contactless payment couldn’t be taken at the table, to minimise exposure.On being welcomed, they had recorded our booking as a 4, not a 2. OK – not a problem, and we were escorted to a table for 2 in the dining room. When our tea order was taken, I asked about the switch to a soft drink, and was advised there would be a charge. I said that I had asked about this on booking, so the server had to go and check with management. Came back to say I could have the first soft drink ‘on the house’, but a 2nd one would be charged. OK – seemed fair, although not impressed at mixed messages. Our afternoon tea arrived – with smoked salmon sandwiches. When I pointed out that I had requested a ‘no fish’ offering, again it was not a problem, and alternatives provided. For all the glitches above, they were handled quickly & professionally by the individual servers – BUT, at a hotel marketing itself as a cut above the norm, they shouldn’t have occurred. Especially as I took the trouble to check ahead on the booking numbers/drinks/fish. The food was nice – lovely sandwiches and cakes, although scones perhaps a little dry and very runny jam (if I am being picky). Good value too, as fortuitously our booking was covered by the Eat Out Scheme - not planned!Overall however, a disappointing return, and it all seemed a little bit shambolic with no-one apparently overseeing the service. So overall a 2.5* rounded up to 3* based on goodwill from prior visits.P.S. Would have liked to add a * for the amazing sight of a sparrow hawk dismembering an unfortunate pigeon on driveway verge as we left, but suspect that the hotel can't take credit for that!

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Jockette . 2020-08-22

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Gorgeous building, amazing food! Lovely atmosphere, which must be said has a lot to do with the wonderful team - Special mention to Josh - Highly recommend!

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jo_30496 . 2020-08-06

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Wonderful hotel. We stayed just one night, wish it’d been more, in the Chanterelle room overlooking the grounds towards the river. We had breakfast served in our room, which was a suggestion from the staff not a demand from us. The place is beautifully decorated and as the weather was also superb we got to enjoy the lovely balcony feature. We will come back for more as we didn’t eat dinner here simply because of our plans for the next few days, but breakfast was excellent, piping hot and with a friendly smile from Alice

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MikeandJayne . 2020-08-01

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Just simply the best . We stayed in the Juniper room, for the second time. Very clean and tidy. The food was as we remembered from our last visit , first class. The staff are wonderful, very friendly , very helpful and always professional. Look forward to our next visit.

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T8599WUjop . 2020-07-25

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Stayed in Sea Beet and it was lovely except the shower never worked and had to go to another room on the first night. Staff were really friendly and helpful. Considering the fact they have only just opened still charging for early check in seemed a little unreasonable as did an additional £5 room service charge for ordering room service. You have to pre book room service before 9 which seems a little odd as how do you know what you fancy to eat between then and 11pm but each to their own. The little launch was a lovely way to spend the afternoon up and down the river. Restaurant was expensive and the food wasn’t that great. Better to go to the Rising Sun or Kings Head for food and it is not that far to walkGrounds are lovely The staff definitely made it a pleasant stay and can’t praise them enough for being very helpful. I

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Julie F . 2020-07-20

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Well I had a lovely Celebration on D Day with the fantastic Afternoon Tea delivered, plenty of choice, lovely sandwiches, savouries scones jam cream and cakes..even had tea coffee and milk included..well done.. Dusted off the Royal Imperial China for this occasion... Thank you so much ..cannot wait to visit..#collection #delivery #norfolk #happy #thankyou #newnormal

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simoncI4066JR . 2020-06-07

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My wife & I had an afternoon tea for our anniversary, we found the whole experience wonderful, the range of sandwiches, sausage roll, and range of deserts were very enjoyable, thanks to all staff

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ludhammayor . 2020-05-30

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This delightful box of goodies was delivered to our door by a most pleasant young man. Everything was fresh and tasty and so nicely presented, a very much enjoyed and appreciated birthday gift.

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Global21913077573 . 2020-05-28

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On Sunday we enjoyed a superb Afternoon Tea which we collected from the hotel. The food was really lovely and in included tea bags, coffee and a small bottle of milk. So if you were planning a picnic all you would need is some plates, cutlery and a flask of water, find a nice spot to eat and savour the moment.

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caroleandbarrys . 2020-05-26

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Just had afternoon delivered - everything was delicious and it was delivered punctually. A real treat.

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Max2012Norwich . 2020-05-24

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Had afternoon tea for our wedding anniversary and it was superbAll sandwiches were fresh, well filled and a good range. Small sausage roll each which was one of my highlights.The other highlight was the jam that came with the 2 scones, incredible! Along with the creamRange of cakes was also very good. The tea (bags) and coffee (for cafetière) that came with it were also superb

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Pathfinder579232 . 2020-05-24

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We got an afternoon tea to take away for our anniversary, and it was lovely. The online booking, payment and collection was very well organised and was all done with careful social distancing. The sandwiches, sausage roll, scones and cakes were superb. I would highly recommend this. Well done to the Mead for adapting in these crazy times. Thank you so much.

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KarenR3274 . 2020-05-23

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We enjoyed an amazing takeaway afternoon tea today. The whole experience from ordering to pick up was easy and excellent. I wouldn’t hesitate to order it again. the Happy Birthday note was also appreciated.

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helsbells20 . 2020-05-23

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Just had a superb afternoon tea delivered to our home. Thoroughly enjoyed it, helped lift the boredom of lockdown well done Norfolk Mead

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ivanj223 . 2020-05-19

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Not a visit but the delivery of a wonderful afternoon tea under lockdown. Easy to order, smiley and friendly delivery observing social distancing and the food was to die for. My daughter's veggie option was just as good as my standard tea. Will definitely be treating ourselves again. Thanks so much

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442pauliney . 2020-05-18

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This is my second Norfolk Mead review. After our perfect wedding there 3 years ago, we like to return when we can for dinners/lunches with our family (with it being my Mum’s absolute favourite restaurant). During the lockdown, my parents, like many over 70s, decided to fully isolate. When I read that The Mead were offering delivery of their afternoon tea, I quickly booked one for my parents (and I may have also included one each for myself and my husband). They were delivered on Saturday and they were absolutely perfect. The sandwiches were so fresh and full of delicious fillings. There was a sausage roll, a plain scone and a fruit scone. The ‘top layer’ was a delight and included Anna’s famous brownie.The presentation was extremely thoughtful with coffee, tea pigs tea bags and a miniature bottle of milk included. Thank you for such a lovely treat during these times. Mum was overjoyed with hers and really appreciated your efforts. We look forward to seeing you again when we can.

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fionar1983 . 2020-05-18

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We had a lovely afternoon tea delivered to our door the sandwiches were lovely with different fillings and a fruit scone and a plain scone with clotted cream and jam lovely cakes sausage rolls tea and coffee sachets very enjoyable would highly recommend thank you

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Warmfront1 . 2020-05-18

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We had a delicious afternoon tea delivered by Norfolk Mead for a birthday treat. Finger sandwiches, sausage rolls, scones, cream and jam and a selection of pastries! They even provided milk to go with the tea and coffee! My husband and I really enjoyed it and would highly recommend it. We look forward to returning to Norfolk Mead when it re-opens!

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Lady-Em1984 . 2020-05-18

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Yesterday I had a delivery of afternoon tea for 2, the presentation and contents was superb, everything was fresh, and very tasty, I love the fine details of the little box with ribbon, saying thank you, containing tea bag, they even sent a tiny bottle of fresh milk. We loved it so much, I’m sharing another one next week with a friend.I can certainly say you will not be disappointed.

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Youngman46 . 2020-05-17

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For the price of the set dinner menu, one would expect a reasonable meal but dinner surpassed our expectations. The food was delicious, well presented, freshly cooked and served with a smile. The wines too were excellent and reasonably priced. We also had a round of sandwiches in the bar and those too were excellent. Fresh bread with generous fillings and nicely presented. All in all, two lovely meals in an equally lovely hotel!

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vbm6 . 2020-03-18

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Stayed with two friends in this delightful hotel. Lovely rooms and food of the highest order. Would definitely use again.

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Johnnie J . 2020-03-14

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We went for a birthday lunch the staff are very attentive but the meal let it down not up to my standards and to cap it all when we went to the bar for coffee and brandy we were give four petit four when investigating we found the fudge to be made from peanut butter no warning for peanut allergies

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Geoffrey C . 2020-03-01

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We have been eating at this hotel for over 20 years, and keep coming back. Our experience has always been excellent. The staff, always very friendly. The restaurant is excellent. The service is exactly what we all want and desire.

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Roger B . 2020-02-12

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Can not fault the friendliness of the staff, our tea was very delicious and fresh. A nice relaxed atmosphere My treatment was incredible I had the best back massarge and men’s facial treatment Iv ever had I’m going back thank you Charlie

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lwapm1 . 2020-02-09

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Lovely setting but rather disappointed by afternoon tea - had called ahead to ask for a substitute for one of the items and was given a rather small green cube of kiwi fruit jelly??? Not what we were expecting. We had to go and find staff to top up milk and tea - not what we had hoped for in terms of service or value for money.

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Twiglet22 . 2020-02-03

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The menu is very different to most restaurants and they pride themselves on sourcing most ingredients locally. Its quite expensive but definitely worth pushing the boat out for a special occasion.

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Mrsprinny . 2020-02-01

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Excellent afternoon tea ,everything very fresh , lovely place and a mention for the staff who were brilliant.

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G9863LKjohng . 2020-02-01

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In my top 5 for meals in my home county mainly due to fantastic flavours in all courses and wonderful evening

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krobo . 2020-01-27

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Eaten here a couple of times now, both occasions excellent, high quality well presented plates with excellent flavours. Very good location with river frontage, nice grounds to walk round and admire the scenery. Character building and friendly staff.

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Peter B . 2020-01-25

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Tried this place due to business in the area. Wow what a find awesome -StaffGroundsFoodAccommodationWhat’s not to like? This is a little gem we stayed in one of the chalet apartments called “ Beachnut” really nice although crazy hot once we turned off everything went to dinner it was cool on our return. Already planning a return especially if we get the deal we had on this overnight stayI have to say tho the staff who are employed have bought into this place and are a credit usually this is a let down but I can say they were incredibly professional and main applause goes to all of them

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jedermangy . 2020-01-16

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Fantastic food and lovely setting, good service....but...a little slow and as they got busier there was a staff change over and it all got a bit confusing and messy...but would highly recommend

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Y6727XCpatm . 2020-01-14

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An elderly friend and myself discovered this lovely warm, hospitable hotel which we frequented weekly as we are locals.

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CLOUDBERRY101 . 2020-01-10

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We came to the Norfolk Mead for a surprise evening get together for a friends 21st birthday, and it was exceptional! We were placed in the Georgian room which was a private dining room just off the main restaurant and it was the perfect setting for the occasion! The staff were honestly amazing, nothing was too much trouble for them. However the food was incredible!! It was beautifully presented, well executed and every element on the plate had its own profile but putting them all together just made it magic! Will most certainly be returning to The Norfolk Mead very soon!

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VictoriaLouise2228 . 2019-12-13

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If TripAdvisor is there to advise then I should start by saying that the Norfolk Mead is a full 5 stars for dinner - well worth a visit.Their treatment rooms are also first rate, with highly professional staff and high quality products. Always left feeling fully pampered and this time was no exception. Unfortunately, the afternoon tea doesn't hit the mark. The food is OK but lacks the originality and presentation of competitors like the Assembly House. Likewise the small lounge area lacks the splendour of many other venues.The Norfolk Mead does many things incredibly well but their afternoon tea doesn't t reach their own high standards.

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Arrondor . 2019-12-09

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I have just returned from a weekend stay at the Norfolk Mead for a family wedding. It is a beautiful venue with delicious food and lovely, comfortable rooms. We stayed in Blackberry cottage which was the perfect home-from-home location for us to prepare for the big day.

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jennybP3173DI . 2019-06-16

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If you want something special this is the place for accommodation and food . Accommodation is brilliant , made to feel very welcome . Although food is very special and borders on fine dining the dining room is very relaxed and atmosphere is welcoming .

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sylvia C . 2019-06-11

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We enjoyed a one night stay at this delightful hotel as a treat for our pearl wedding anniversary. From the moment we arrived the staff made us feel very welcome and we immediately felt relaxed. We were looked after mainly by Danni and Alec who both worked together extremely well and, being a small hotel, they were excellent at multi-tasking from checking us in to serving our drinks, afternoon tea and dinner in the restaurant. They are both great at anticipating the guest's needs and are a credit to the hotel.

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Lilypond03 . 2019-05-31

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We were given a one night stay with dinner and champagne on arrival by our children to celebrate my husbands 70th birthday. It was a real treat from start to finish. The room and food was brilliant and there nothing too much trouble for the staff. A truly enjoyable and memorable stay. Thankyou.

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corinnecurtis . 2019-05-18

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Having had excellent luncheon and dinner experiences at this excellent hotel I was looking forward to the Afternoon Tea I had booked for my wife and myself.

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gliderman66 . 2018-11-15

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Can I start by saying how lovely the staff, venue and evening was . So we visited here as a special occasion dinner . The staff through out the evening were really lovely friendly and attentive they do a great job! The food was nice but I felt it all came out too quick and needed to be spaced out a

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lianna3006 . 2018-11-06

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