The Mute Swan in Richmond upon Thames

Food was pretty disappointing and expensive

1.5hrs wait for a terribly average and expensive meal.

Delightful atmosphere. A nice selection of drinks, the food is great, plus you're just across the road from Hampton Court Palace!

Nice restaurant across the street from Hampton Court Palace. A mix of pub with lunch fare PRO: - Close to Hampton Court Palace - Reasonable prices (£17 a plate) - Lovely Chicken Mushroom pie - Outdoor Patio - Upstairs CON: - Fish and chips was a small piece of fish SUMMARY: Good place to eat after Hampton Court Palace. Not sure I’d come here unless I was in the area but. Decent meal.

Really great meal here. Can't believe how many gluten free options there are. So amazing to have such a variety of foods gluten free. Service was great and lovely atmosphere in the restaurant upstairs. We came for our anniversary and it felt special

Busy spot, downstairs was packed but we sat upstairs- lovely dining room. Food was excellent. The mini dessert and hot drink is such a good idea. Service was excellant too. Definitely recommend.

We were here from the US, and after visiting Hampton Court Palace we walk across the street to the Mute Swan. Immediately upon entering I knew we had found a great place for dinner, and we were not disappointed. We went upstairs to the dining room where we encountered some of the friendliest staff that made us feel extremely welcome. I won't go into the details about the food other than to say it was also exceptional. Thank you Mute Swan for the perfect ending to our trip to the UK.

Absolutely terrible experience here today, came in a large group, after arriving no one came to our table for 10-15 minutes so we assumed that there was no table service and ordered from the bar, some of the food then arrived after 30-35 minutes with the rest arriving an additional 10 minutes after that. Start to finish we were waiting almost an hour with no apology or offer of recompense, when the food did turn up it was extremely poor which given that the burger costs 16.95 was extremely disappointing (photo attached). We had also ordered water to the table that never turned up and we had no service during the meal, subsequently having to to make all drinks orders ourselves at the bar. After complaining multiple times one of the waiters not assigned to our table came up at the end and sarcastically said “do you want any dessert?” before walking off with a smirk. Seriously bad food, service and also even the beer was terrible, avoid.

Beautiful pub and great service. The food was excellent and had a great experience. We’re very accommodating of us having a dog with us and we’re able to sit still in the dining room 10/10!

Beautiful English style pub right opposite the entrance to Hampton Court Palace. Professional hospitality and service in a beautiful and warm environment. We had lunch choosing the Sunday roast dishes from the menu, truly delicious, cooked and served divinely. Delicious Yorkshire pudding. Dessert and Irish coffee to end a delicious meal.

Just had a great late lunch at the Mute Swan. Sat upstairs and had Pan Fried Sea Bass followed by a waffle. Really tasty and highly recommended.

Absolutely love the mute swan and I can't thank the staff there enough for making my birthday a special occasion...in particular the chefs and back of house team for the food they produced as well as the friendly and welcoming service. There was a young kitchen porter who went above & Beyond helping my elderly mother up the stairs whilst making her laugh deliriously for the first time in over 10 years. Thank you very much to that handsome young man for brightening both her day and mine!

The Mute Swan was very clean, the staff friendly and the menu comprehensive. We visited today for a special occasion and had a nice table by the window upstairs. My husband and sister who chose lamb and beef salad respectively were happy with their meals. However the Malaysian curry was very disappointing mainly due to the fact that it lacked most of the named ingredients and was not filling. The sauce was tasty, the rice pleasant, but there were only four tiny pieces of sweet potato and there was no aubergine, pak choi or spinach to speak of as advertised. The meal was definitely not up to the same standard as the other two meals. I did not complain at the time as i did not want to spoil a special occasion.

We drove an hour yesterday to have lunch here having read great reviews only to be sent packing because we had two children (not allowed inside) and could only sit outside on that basis, despite the fact it was pouring with rain!! The lady behind the bar was incredibly rude and unforgiving. Hospitality clearly wasnt her thing but there is a limit as to how you treat someone even if the rules are unusual. The hotel next door was delightful.

Lovely coffee shop with a good range of cakes.

This is a pub with lots of characters and very well managed. We have been here so many times and we have all enjoyed the drinks and view across the balcony, especially the Sunday roast! Limited parking in front of the pub but there are plenty across the river or opposite Hampton Court Palace,

Visited daughter for weekend. Went to this establishment for Sunday lunch. Genuinely the best Sunday roast I have had - had the beef, plus pigs in blankets, followed by the black cherry trifle. My wife had lamb. So tasty, lovely gravy. Staff good. Lovely atmosphere. All excellent - will go back one day, but sadly live 160 miles away.

Great local pub. Rather on a pricy side but food is excellent. Do not book if you are in a hurry as good food takes time.

We were a party of 8 on Saturday night at 730pm, so a busy time. However, service was great and the food was excellent. Freshly cooked, and hot on arrival. Thank you Alesio and your team

Good food and good service in a great location.

Went to the Mute Swan on Tuesday for a drink and a mezze platter. Lovely food and even lovelier service. Our bartender Harvey was exceptional, going the extra mile. Will return!

Not child friendly. Staff only focused on big tables with no kids. Food was good, no complaints. As I arrived with my family, they told us we couldn’t keep our push chair, and I thought it was fine as we would not be staying for long than an hour from ordering food to bill. When I ordered food, I told them to bring the kid food first, and I am glad I did, as my kid could eat first. The rest of my family ordered some nibbles and they held the rest of the main dishes for more than an hour (!!!!!). In that same hour my kid finished food and we kept trying to get the nibble dishes clear and then our mains on the table, but staff was all over the place and putting very little attention to our table. We needed to divide, and half of my family was getting their meals and late eating, while the rest was bringing the kid out and downstairs to recover our pushchair. Not an enjoyable meal. And definitely, not very helpful staff when they see you are doing all you can to keep things down and calm with a kid, and instead of accelerating the food and service they kept serving other tables. I have come before and it was a different experience, so definitely will not recommend to come with kids as you are not a priority and they will not help you.

My best fish and chips ever. Helpful service in my

Worst service, took more than an hour for the main dish, and worst attitude from personnel. Do not recommend visit this place 👎🏻

Unwelcoming. Prefer barking and smelly dogs than human beings.

Had an incredible Sunday lunch here today. Beef cooked perfectly, gravy delicious potatoes good etc. nice affordable wine, chicken liver pate and dessert. Service was outstanding and attentive- (Sean) our server was hilarious and professional. Really pleasantly surprised by the entire experience. Can’t wait to go back.

I had a dinner here years ago and food, place, staff were amazing, one of the best pubs I have been in my life. Beer and wines are delicious as well. Highly reccomend it.

Amazing food everything tastes amazing, it has a great feel to it. And staff so friendly and helpful

Great food, great service with friendly and genuine staff. Best Sunday roast (Lamb) for ages. Would definitely recommend

Food wasn't great for the price of it. Fish and chips - nothing special but cost around £18/19. The lady serving us was professional and helpful.

We went here for new years eve. The place is very nice but it was unfortunately an absolute rip off 🥲

Had a perfect table near the fire, toasty warm and the place was busy without being frantic. Food was awesome - had the wild mushroom tortellini and the pate with a lovely selection of white wines by the glass. Love this place and would love to come back. Staff were super helpful and knowledgeable. Saw the cheese platter at the next table - outstanding.

We were excited to try this restaurant based on the amount of gluten free options. My husband and daughter are both GF. My daughter is also vegetarian. So it can be challenging to find a restaurant with options. We made a reservation for the upstairs dining room which is very warm and welcoming. Servers greeted us right away. We read that there was a dedicated Gluten free menu. However, we were told that the regular menu is marked accordingly and that they only have a general allergy menu. I inquired about the Vegetable Mezze Platter. I wanted to know what wasn't GF. The server didn't know and didn't offer to go check. I had to press her to find out since I was trying to find something for my daughter. Typically, only the bread and gyiza would have gluten. So I just wanted to make sure. Turns out that the hummus also has gluten. Which was very disappointing. I've never seen hummus have gluten. We ordered it anyway and they did put all gluten containing items on a separate plate, which was good. The platter was very large and pretty. But overall, just ok. Way too much pickled items. We would have enjoyed some fresh carrots or something without so much salt. I did personally enjoyed the hummus. Just wish my husband and daughter could have eaten it as well. For our main courses, my husband and step-daughter ordered the halibut. They both agreed that the fish was cooked well. The flavors were different but worked. No WOW factor. But said it was "good". I read reviews about the scallop starter and also the truffle fries. So I decided to order those instead of a meal. The scallop presentation was nice. They were cooked perfectly. I wanted to love them but I felt there was a sauce of topping that kept interfering...like too much pepper or something. I couldn't figure it out. Also, the fries were good. Not great. I wouldn't order either again. My GF/Veg daughter didn't have much to choose. The cheese, potatoes, onion pie was out because of the onions. We thought the hummus would be safe. So she inquired on the curry dish. She really shouldn't eat spicy foods with gastro issues. But she asked the server and was told that it's typically not spicy at all but very flavorful. She was very nervous about it but the server assured her it would be good. Well, that was bad advice. I sampled it and wow, that was way too hot. My daughter ate the rice and tried to eat the dish but it was intolerable. She ended up not feeling well the rest of the night. The other reason we chose The Mute. Swan was for their GF dessert options. But we were not impressed. The service and decor were very great. We really wanted to enjoy the food. But overall, we were underwhelmed. One other thing to note, there is very limited parking!!! We had to park across the bridge in the car park and walk in the rain.

Lovely afternoon spent at The Mute Swan, opposite Hampton Court Palace. Excellent beer and food choice. Friendly and professional staff. Everything we ordered was on point. We would definitely come again.

Dont let the 4.5 stars fool you. Food is average at best, they didn't have regular coke and it took them almost an hour to prepare some burgers.

Our New Year's Eve gathering (of 6) at The Mute Swan was top notch. Excellent tasty food with impeccable service. Special thanks to Ruby at the table and Oscar behind the bar. The band were fantastic and kept everyone entertained. We all had a brilliant night. Please pass on our thanks to a great TEAM. Well done all.

Spacious and clean. Good selection of drinks and their fries and chunky chips are both very good.

Fantastic Christmas Day with the team at the Mute Swan as always! Food was exceptional and the service is always top notch. Wouldn't go anywhere else for our Christmas day Treat :)

We enjoyed a really lovely Christmas dinner, fabulous food and brilliant service. The atmosphere was welcoming and we had a very enjoyable lunch, with a venison starter, turkey roast dinner folowed by a classic Baked Alaska. Delicious!

Mediocre food, small portions, two out of four mains were cold. Mentioned this to staff and they commented will pass onto the chef. No resolution offered.Disappointing as had visited before and it was better. Probably won’t return.

Been here 4 times now and the food is excellent, a step above what you would expect from a pub. An interesting menu with new dishes every time. Venison pie was one of the best I've ever had. Very friendly service. Not cheap but worth it. Lovely atmosphere and decor.

As always, a lovely meal in fab surroundings.

We were hurried and harassed by the Manager

The steak sandwich is really on point. Amazing bread, fantastic steak and seasoning!!

Had an amazing time. Came here to celebrate my sisters birthday with my family and we had a lovely experience. The food was really good and we were not rushed to leave so was able to enjoy our meal and the company. The service was very good. All staff were very polite. Thank you :)

Nice pub with a variety of beers and ciders, great for catching up with friends

What a wonderful afternoon at what I consider to be the top 5 pubs of south west London. Food and service equally amazing, the recommendations are on point and the beer / whiskey selection is delicious. I’d come this far out in south west London just to eat here again.

Home away from home, with a fantastic menu. Where nothing is ever too much trouble and the little touches make you feel valued. Love it here.

Great food, ambience and staff. A must try for a pint and/or grub!

Drinks with a large group of friends; staff were extremely helpful and friendly.

This is a pinnacle of British cuisine and will absolutely warm both body and soul after a long day at the nearby palace. They have an extensive selection of wines, beers and drinks. The liquid starter just barely warms you up for the fantastic food offered here. We had a sampling of the different starters and pies, all of which were rich and flavorful. We wholeheartedly recommended this to anyone passing through who needs a rest, a drink, and some seriously tasty food.

A firm favourite with my husband and I! Friendly staff, great food, roaring fire place and great for dogs. Booking in advance is probably the best as it's very popular!

Just love this place. The staff are always so friendly with great service and the food is delish

Came here for a Sunday roast with my partner. Between us we had two roast beef dinners, two glasses of pinot noir and two salted chocolate tarts. I HAD to leave a review this place for the chocolate tart alone. It was phenomenal. Both my partner and I felt the same. Apparently, its made here by the pastry chef. Compliments to the pastry chef. Wow. One of the best desserts of my life. Ridiculously chocolatey, the tart and the base. And complimented excellently by some very naughty, creamy salted caramel ice cream. Come and check it out!!

Went in exhausted after touring Hampton Court. Had the Battered Cod (fish and chips) and a Pint and it was great. Good sized portion and perfect fish (not greasy). Nice, airy atmosphere and dog friendly. The perfect rest spot. Mostly locals in attendance. Not touristy despite location.

Downstairs part of the pub has great beer and a lovely atmosphere. Upstairs restaurant serves amazing food and the staff are always very helpful

We have been going to this pub weekly for few months, the ambience is very nice and the food and service deserve more the 5 stars!! We bring our daughters (24/16) and they loved the atmosphere and the food as much as we do!

A very charming place, welcoming and comfortable. The food was incredible, locally sourced and skilfully prepared - delicious and highly recommended.

Really excellent food, service and atmosphere - and not at all stuffy (even with the evidence that they're mid-renovation). A couple of our party were coeliac and were pleasantly surprised at how well they were catered for. The meat eaters and vegetarians among us were all very happy as well. Would definitely go back again.

The food is consistently scrumptious and the staff are attentive, kind and thoughtful. Highly recommend!

We had a delicious Sunday roast in the glorious autumn sunshine. Service was impeccable and food was spot on. The beef was cooked nice and pink and the pork was juicy. The sticky toffee pudding was a great choice to round off the meal. Highly recommend

Don’t read the menu for beer options… look at the taps. Don’t read the board for food options… read the menu. Isn’t that obvious. That was the attitude we received. The beer was good and food ok. They assume Americans want a carbonated beer even though I am a cask ale snob. Great location across from the Hampton Court Palace if you can get past the mediocre attitudes.

Good solid pub. Reasonable. When I visited it was very busy and loud which might be for everyone. Outdoor space and setting is something though.

Nice pub, good service and amazing food!

Food was nice, my grandma loved it! I would definitely recommend the sea bass it was sooo good. I would recommend to anyone who comes to that area!

Ok food but no pram allowed inside and to us it mattered alot

Only had garlic bread & a drink but lovely atmosphere & friendly staff

Superb - with the prices to go with it. Enjoyed Fillet Steak Sandwich very much!

Lovely dinner here with a friend. Fabulous food and really lovely staff service very good and very friendly.

When having a great ale on my travels brings a smile, Twickenham on tap Happy as Larry 😁 Yes I will try the food sometime, I'm interested in a good pint and thanks you guys deliver that

What an amazing pub and food. Visited whilst passing and looked over hampton Court whilst enjoying a bottle of white wine

Such a friendly and atmospheric place. Just love it there. Great to sit out opposite Hampton Court Palace and people watch but also cosy inside on a cold day. My favourite place. 😍

We booked a table for 5 and was only given a table for 4, but this was resolved quickly when we expressed that we were unhappy. Service was a little slow and not always attentive, but OK. Food was good but could have been hotter, as was cold by the time we were finishing. Great place and would return.

A lovely pub with great beer and wine,we had a Sunday Roast which was very good, The staff here were so friendly and efficient, If you are visiting Hampton Court Palace you must come and visit this pub ,Absolutely superb

Dirty glasses with rude staff would not go here again !

Really great food and service from all the staff. Excellent menu and something for everyone. Enjoyed the outside section. Overall a fantastic pub, would highly recommend.

Despite its slightly higher-than-average prices, the exquisite Sunday roast experience I had there was worth every penny and more. From the moment I stepped into the dining area in the upper floor, I knew I was in for something special. The warm ambiance and attentive staff immediately set the stage for a memorable dining experience. While the price point might raise an eyebrow, the promise of a delectable Sunday roast convinced me to indulge – and I'm so glad I did.

Nice airy pub to have a drink at when visiting the Palace. Clean loos upstairs.

I've been here 4 times, 3 of them in the last year. The Sunday roast is amazing with large portion sizes. The chicken dish the 2nd time had lots of different flavours and was done perfectly. The lamb on the 3rd time wasn't as great as I had hoped but still good nonetheless. Friendly staff, good atmosphere. Everything one could hope for at a place like this

Came here for dinner after visiting Hampton Court Palace. Food was above average but in general a tad bit salty. Service is good but food waiting time was long

Had a 6 year old girl with us and the weather was very bad raining one minute and very windy. You can’t have kids downstairs inside but you can upstairs but you have to order food as it’s a restaurant. So if you just want drinks and you have kids you have to sit outside in the pouring rain or windy conditions. Felt very strict but it’s always been this way, perhaps when the weather is sooo bad the managers can think outside the box and make exceptions.

What an amazing little venue. A gastro pub in Hampton Court. Excellent food. Great beverages. Sensational fit out. Indoor and outdoor tables. They may be under staffed at times but it's worth a visit.

We are regulars at this venue. Never had a bad experience. Top notch restaurant quality meals and wines in a friendly, mature pub atmosphere. Diverse menu has something for everyone without overextending or compromising standards. Not cheap, but quality never is!! Great value for money and impeccable service. You'll struggle to beat it!!!

Great food, was a reasonable wait even though they were busy, great service

Stopped for a beer after the flower show at Hampton Court, good beer,staff and atmosphere.

Great place for a quick drink next to Hampton Court Palace!

Devoured the food within minutes, the steak burger is one of the greatest burgers I had. Great service and great attention to detail offered.

I just went here for a drink. We sat outside, which was nice.

Great tap beer and wine selection.

A very good pub to meet after a riverside walk. Attentive staff.

selfishness on my part with the 5 star so rarely find lowembrau on draught and almost 2 quid less expensive than a lager I had the night before was busy with Sunday lunch brethren definitely visit again

Not great for disabled but otherwise, very nice indeed...

Food is delicious, in a prime location - would highly advise booking in advance! Having visited here for the first time in December, we were offered a promotion for our next visit (open your envelope as you pay your next bill for a % off). I thought it was gimmicky, however we went ahead with it. Turned out we'd gone on a Friday and it was Monday-Thursday only!! Luckily, our waitress kindly offered us a free round of drinks to compensate. A little act goes a long way! Just to add to the heart break - we opened the envelope as we left (as it was due to expire) and we'd missed out on 20% off!

We are locals to the Mute Swan and have been a number of times before, however, sadly our most recent visit was very disappointing and has left us not wanting to return again. When placing our order i asked if i could have a boiled egg on the side of my meal - it may seem an odd request, but the vegetarian meal i wanted to order had no protein in it. I was surprised to be told that was not possible - it’s not like i was asking to remove ingredients from the meal or to recreate me something else, solely to give me a boiled egg as a side dish… We then ordered the tomato pasta for my daughter. When it came the pasta had been so over cooked that it had disintegrated into little pieces and couldn’t even be forked up. It also tasted revolting. My husbands email meal was Cod with gnocchi, which was actually a piece of cod with just three small pieces of gnocchi…. If you order fish and chips, you wouldn’t expect to just get three chips would you? We called the manager over to discuss our concerns with the food and he disappeared to go and speak to the chef and said he would return. Well, he never came back. And no one else came to ask us if we were ok or if we wanted anything more. We eventually had to flag down the manager again to ask for the bill. He was not very apologetic for either the state of the food or the fact that we had just been left there waiting…. They took the pasta off our bill, but that was the extent of it.

Really lovely staff, came to celebrate my friends birthday, which she was really happy with the choice to have lunch. Again the ambience was lovely and the staff were spot on for service. Thank you all

Lovely little bistro opposite Hampton Court, nice food, I'd describe it as high quality pub grub. Somewhat pricey.

Toller Pub direkt am Eingang zu HCourt und bei den Booten. Englische Klassiker, super Qualität. Grosse Portionen. Gute Weine . Aufmerksamer Service und sehr gemütlich und schönes Ambiente . Sehr gutes PL Verhältnis. Unbedingt reservieren. War brechend voll am Samstag mittags.

Very busy pub food, wait too long to get the foods though.

Lovely place, with lovely staff

This is a lovely place for lunch (and probably dinner!) The restaurant upstairs has a cosy feeling and intimate atmosphere. The food is tasty and the menu has a good selection of light bites and full plates (I can recommend the halloumi fries and bang bang cauliflower!) The service is always excellent with very friendly staff. I recently had a birthday lunch at The Mute Swan and am looking forward to my next visit.