Based on 11 opinions finded in 1 websites
Based on 11 opinions finded in 1 websites
Nº 363 in 431 in Barking and Dagenham
Nº 12 of 14 Fast food in Barking and Dagenham
Opinions
Ordered at half 6 On Valentine’s Day and it never arrived. I asked for an update when it was late and was told 8:25, 8:30 came and still no food so I rung the restaurant for them to tell me they are really busy and on there way. 9:30 comes and still haven’t arrived so rang again with no answer so I kept trying and got through at 9:50 to be told it’s on its way. That was another lie. I contacted just eat and got a refund and we decided to go bed as Valentine’s Day was over and ruined. We are asleep and we get a phone call at 11:35 and it’s the restaurant saying it’s gonna be another 10 minutes. Why would I want to eat a dinner I ordered 5 hours ago. The guy on the phone kept apologising and saying we can have it for free but like I mentioned it was 11:35 and we was already asleep. We got our refund but still so angry with the service.
Drspikeypete . 2023-02-16
MORE AT TripAdvisor
Ordered at 8:30 thinking the food would be delivered by 9:15….NOT a chance after 27 calls and actually going to the shop to see the shutters were down we decided at 11:00 that we needed to eat had to get a cheeky kebab started tucking in and then the phone rings the delivery driver was out side @11:20 honestly I don’t know what to think
scottyt602 . 2023-02-14
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I will not be using this restaurant again as I am sick to death of phoning up and complaining. They really could not care less.
Sylvie3cats . 2020-11-13
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I ordered their meal special many time, and it recent months the quality has gone down massively. The curry sauce is watery and without flavor, chicken is overcooked and dry and even the side dish was disappointing. Sort it out or you will lose all your customers
737bojanb . 2020-09-17
MORE AT TripAdvisor
Really disappointed with tonight’s main course, severely burnt and had to wait over one and a half hours for it, not good enough. Last week, same course was superb!
Sylvia B . 2020-08-14
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Delivery to tonight was spot on, food was scrumptious, loads of it, couldn’t eat it all, fox will be happy!
Sylvia B . 2020-04-10
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Thought we'd give this another go Saturday night. At the point of ordering, it said 30/40 minutes, they usually say that but are here in 20. Time went on calls were made, estimates given again, we hoped it would be sooner, unfortunately it wasnt. Our meal showed up 4 hours later, with an apology, and being told, we could get our money, which we will be in the next few days. If they were inundated with orders, why did they keep taking them, just to keep people waiting, then give them an apology, and to offer to give them their money back. What was the point.
Deborah D . 2020-03-31
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Failed to deliver a take away. After a 90 minute wait, called to be told they were too busy and didn't know if our order had left yet. It shouldn't be long. After a total of over 3 hours wait, they told us it hadn't even been cooked yet. I appreciate its a busy time for take-aways, but if you can't fulfil the order, don't accept it.
London2706 . 2020-03-28
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The food was very watery and out of taste. Prices were really good but I hoped that they had put the prices up to give us quality.
MrCuisine_1_ . 2019-07-25
MORE AT TripAdvisor
Nothing was good. Butter chicken was sweet enough to be a dessert. Tarka daal was simply masoor daal with garlic. Sheekh kebabs were tasteless. Lesson learned. Never again.
389kaushikb . 2019-05-27
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First used shajan many years ago, and the food was lovely. Unfortunately, recently standard's have slipped, takeaways recently have been cold, or parts missing, such as salad, poppadoms and sauces. Won't be using again
Deborah D . 2018-05-21
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Their customer service is appalling. They are disrespectful and treat people of colour as if they are not valued customers. They did wrong by us and then made us have to tell them off to get our money back, as for some reason we had to pay before receiving our food(not something they've ever done before!!! They did their best to not refund the money as I believe they didn't know how to do it on the card machine. We eventually got a cash refund.... Will never spend any money there again... Caribbean Fried Chicken is better anyway, the flavour goes all the way through to the bone, so you don't lose the flavour when you remove the skin.... AWFUL PLACE &STAFF!!!!
Their customer service is appalling. They are disrespectful and treat people of colour as if they are not valued customers. They did wrong by us and then made us have to tell them off to get our money back, as for some reason we had to pay before receiving our food(not something they've ever done before!!! They did their best to not refund the money as I believe they didn't know how to do it on the card machine. We eventually got a cash refund.... Will never spend any money there again... Caribbean Fried Chicken is better anyway, the flavour goes all the way through to the bone, so you don't lose the flavour when you remove the skin.... AWFUL PLACE &STAFF!!!!
1739 Opinions
ordered the food at 5pm, received at 8:30.... what in the freaking world? Then had the nerve to miss out a pepsi and when i called, they told me that nope, the damn driver placed 3 cans in the bag when clearly there was only 2 in the bag. And wouldn't send another one, also lied to me saying that he checked the cctv and the driver put 3 into the bag.... within one freaking minute! I haven't even been on the call for more than a minute with him and this idiot has the nerve to tell me nope, 3 were given and so you have 3, also told me you are free to not come back. What in the world bad service is this? Could any other place be as disgusting and rude as this place???
ordered the food at 5pm, received at 8:30.... what in the freaking world? Then had the nerve to miss out a pepsi and when i called, they told me that nope, the damn driver placed 3 cans in the bag when clearly there was only 2 in the bag. And wouldn't send another one, also lied to me saying that he checked the cctv and the driver put 3 into the bag.... within one freaking minute! I haven't even been on the call for more than a minute with him and this idiot has the nerve to tell me nope, 3 were given and so you have 3, also told me you are free to not come back. What in the world bad service is this? Could any other place be as disgusting and rude as this place???