Saray Restaurant in Cardiff

Was enjoying till I found a thick black/gray hair in my food.

Top Eastern Europe restaurant for my family and my friends. For the last 8 years, I have enjoyed their food, and every time I go, I feel like I have been there for the first time. Highly recommended for their menu, atmosphere, and absolutely their amazing staff.

The main thing I liked about the restaurant is and that will make me keep going again is the friendly smile of the staff. They were very helpful in guiding through the menu and helped us order. The food was also good. Great ambience as well.

Food and atmosphere are great. However the service is absolutely appalling. Never seen waitresses cleaning up the food and spraying down the table while we’re still eating. Not acceptable. Felt like they wanted you out to get the next person in.

Amazing Turkish restaurant. Great ambience . Quick services and great halal food.Good for family visits and meet ups. Been there for couple of times, never disappointed . Fantastic combos and platters including sea food. The bread and salad they supply before the main dishes ,complimentary,was too good and kids always like them. Have tried chicken grilled , platter of all, seafood platter. Grilled chicken is superb with rice. Platter is pocket friendly and surplus. Seafood platter was plenty in amount but was not bit my taste (less spicy) Grilled fish was not upto the mark. Lamb shank curry was asewome. Must try is Turkish pide. They serve baklava and Turkish tea at the end as compliments. Accept cash and card. Easily identifiable from busy traffic. Definitely will visit again.

Not the 1st time eating here, and most certainly will not be the last! Came for my wife's 60th birthday, a party of 8 of us, and considering it is Ramadan, we were only asked to wait because we had arrived 20 minutes early for our booking, however we were soon guided to our table, and promptly offered starter course, and orders taken for mains, the waitress was amazing, took all our orders, In her head, no pad, or tablet in sight! And when our food arrived, everyone had everything that they had ordered, not 1 item missing! The owner was very accomplished in running a very busy restaurant, and even spoke to my sister, who had been looking forward to sea bass all week, that they had run out, as they were so very busy! Three of our party had never eaten turkish, but all 3 are looking forward to the next visit, the food was exemplary, and we all left loosening buttons etc! Well done Sarah, a true taste of turkish cuisine and kindness, can't wait to return, you guys got my wife eating again last year, after her heart attack, and subsequent hospitalisation, it was the lamb chops and rice that got her to eat then, and im very grateful for your kindness then, in what was a testing time. Would I recommend? Do you need to ask is the question 🤔 SARAY! ÇOK GÜZEL .❤🏴󠁧󠁢󠁷󠁬󠁳󠁿🇹🇷🏴󠁧󠁢󠁷󠁬󠁳󠁿🇹🇷

Food was spot on, nothing to fault. We were then rushed three times within 10 minutes along with a comment of being slow to order. The staff constantly harassed us to finish up, asking if we needed a box at first, then the manager rolled her eyes impatiently when we asked for tea at the end, and finally said we had been there for 2 hours when it was only 1. This was unacceptable behaviour. Better suited to be a takeaway rather than a restaurant.

Amazing atmosphere, very welcoming stuff ,huge portions of the main, and delicious baklava with tea to finish the meal, I am so happy to pick this place as birthday celebrations, I will definitely recommend to all my family and friends to try,

While the food quality was exceptional and the service commendable, there were significant issues that marred our overall experience. 1. **Birthday Celebration Gone Awry:** On the occasion of my daughter's birthday, we had entrusted your staff with bringing out a cake. However, an unfortunate altercation between the owner and the manager disrupted our celebration. It was evident that the manager was being mistreated during this disagreement. As a result, we decided to cancel the cake presentation and took it home to share with our daughter. Needless to say, her seventh birthday was overshadowed by this unpleasant incident. 2. **Tap Water Policy:** Additionally, I was surprised to learn that your establishment does not offer tap water. Instead, patrons are charged £4 for a bottle of water, in addition to any other beverages ordered. This policy seems excessive and leaves a negative impression on customers. As a consumer, I believe it is essential for businesses to prioritise customer satisfaction and adhere to fair practices. I hope you take this feedback seriously and consider making improvements to enhance the overall dining experience for your guests.

Ordered a plaster for two thoroughly enjoyed. Nice freshly cooked everything. The bread and sauces served before the actual player were delicious.

Excellent quality of food and service 👌

Grate place, grate food, really lovely place.

The best Turkish food in Cardiff

we ordered platter for 2 which is cost us around 45 pound . i would say this platter worth it . Can share with 4 person .

Restaurant is always busy but the staff are so efficient you always have a table within minutes. Complimentary bread and dips to start are so tasty. Lahmacun is stunning. Food is amazing and the chicken is always cooked to perfection and the salad is always flavoured lovely. Complimentary baklava and tea to finish. Amazing meal, excellent service and good prices. We visit regular and always have a great time. Highly recommend!

Lovely food and atmosphere. Complimentary bread, tea and delicious baklava. Will be more adventurous next time.

This is only place you really want to go when out with a large group of friends in the city. Really professional staff, high quality food and they never fail to satisfy your belly!!

One of the best food I had in UK. The service quality was also great. The food was freshly prepared. We ordered their special platter and loved it. Their complimentary bread with sauces and tea with baklawa was also amazing.

As a Gaziantep native and a Turk, I can easily say that the taste is very, very bad. My wife and I could never finish our meals. We left the restaurant hungry. The plates are very small, everything is almost on top of each other, and the service is very bad. The only good thing was the attention of the waitresses. The loudness of the music in the venue was also very disturbing. A total disappointment

Went for dinner shared the platter. It was nice but meat could have been more moist

I recently had the pleasure of dining at this delightful restaurant. The dishes were well prepared and bursting with delicious flavours. The attentive staff added to the overall positive experience. I would highly recommend this restaurant for anyone seeking an exceptional Turkish dining experience.

Definitely recommend going here the food was delicious recommend the chicken stew, atmosphere was great too, the portion sizes were generous I couldn’t fault anything Staff so friendly & helpful

Horrific customer service and the attitudes of the staff/management stink. They shouldn’t be working with the public in any capacity.

Lightning fast service for amazing food, free desserts and tea included!

It’s delicious with rice and barbecue.

Fantastic service! Best I've had in Cardiff so far. Truly seamless. Atmosphere was great. I was happy with the portions for the price as well. Restaurant is very clean as well. The baklava and tea was a great touch to the end of the meal. Loses a star as the chicken wings was a total waste of money. Absolutely flavourless mess for £11.

Wonderfully fresh food served each time we've visited. Very friendly staff and service is second to none..love their complimentary tea!!

Amazing food and atmosphere for a reasonable price ordered the mezze platter and a lamb Shish which was some of the best lamb

It was a nice evening. I enjoyed being there.

AVOID SARAY-Booked our table at 6.30pm,after we queried how long food will be at 8pm the 'owner' told us the ticket has been lost and we now have no chicken shawarma. This infuriated us as the owner was shrugging his shoulders with no care and goes nothing i can do so leave. He was shouting infront of kids and a full restaurant , as i was leaving he began to shout louder leave. Disgusting service this guy had no care no level of customer service. If this really is the owner SHAME ON YOU!!

Visited this dump of a restaurant today and the service was pathetic and the management were disgusting. The main manager ruined our dinner when he took our order for chicken showerima and after an hour, told us it is no longer available and threw bits of showerima at my wife in anger. Absolutely rude and his female servers cannot speak a lick of English. When challenged over why showerima was thrown, he told us to leave and threatened to punch my wife in the face. Terrible, terrible experience and I recommend everyone to avoid this place at all costs and go to Lebanon instead. I would give this place 0.5 stars if possible. Awful customer experience.

What I witnessed today was disgusting by the owner of Saray, We were sat next to a table where the customers were waiting over 1 hour and to be told they lost their ticket and some of their food they ordered was run out. The owner was really rude and swearing at the customers and saying I can't do anything get out, get out. We all witnessed this and were shocked as we always come here. The owner is disgusting and he should be ashamed to be an owner and speaking to customers in a rude and abusive manner. We and other customers who were in the restaurant left once we saw the owner speak like a pig. I hope you lose many customers with your dirty language, You deserve nothing but a slap.

Went for a new year’s meal and the food was rubbish gave me food poisoning and my kids burgers were overcooked as well as the service was appalling. Won’t be going there again.

I've ordered food for delivery. 15-20 mins waiting time in Uber Eats app. After 50 mins and 4 drivers that canceled pick up ,surley because food wasnt ready and restaurant didnt had any competent person to cotroll delivery or amount of orders for dining in and out customers , finally canceled my order . Clearly there is no control in this restaurant .

Terrible. Owner being very rude & vulgar to big group of customers that had been waiting for 2 hrs and they had got told by the owner to "get the F out now" & "Come out to fight me", Even though he hid behind the staff after asking them to fight. The owner was in the wrong clearly and lied to them about losing an order ticket. How disrespectful from this owner/staff and what an embarrassment to the establishment!. We was waiting to be seated but i walked out along with 4 other families after seeing the behaviour from the management and waitresses, very unprofessional. Will NOT be returning. Ever. You do not deserve anyones money after hearing that foul language to your customers. They had also said no at the door to an small family as they had someone in a wheelchair.

Visited today with my family, we had to book in advance to make sure they have availability. It was very busy, waited 5 minutes then our table was ready. Staff were really polite. Shame that they were sold out iskender kebab which was the main reason why I went there for but I totally understand why. Overall happy with our service, they did good job even they were over busy!

Yemekleri çok lezzetli ve temizdi.tavsiye ediyorum.

This restaurant is my favorite in Cardiff, I haven't been in the UK for 2 years and this place is 1 of my 1st pitstops! Always fantastic service as well as food, I have regularly brought friends from around the world and they've loved it too. Not sure when I'll be back but I will be.

Delicious food. Friendly customer service

I had yoğurtlu lamb shish. It was ok but could be better. Salad could be served on fancier plates.

Was seated and taken care of promptly by staff. Was provided with a high chair for our toddler. The decor was fine with tables spread out enough to not be too close to others. We were provided with bread and a range of dips at the beginining, all complementary. Ordered lahmacun and mixed platter which consisted of mixed shish, ribs, kofte and shawarma with a choice of 2 sides from salad, rice, bread and chips. Was slightly loud so staff had trouble hearing us from time to time but it is expected as the restaurant looks like it seats approx. 100 people. The food came out in good time even though it was quite busy. Everything was good apart from the shawarma which was quite chewy and many pieces were burnt. However, the shish and ribs were very succulent, soft and well seasoned. The chips were cooked perfectly and the sauces they provide, complimented the dishes. We were given Turkish tea at the very end which was complimentary. Overall, a good experience.

Pretty good overall, food was alright, service and atmosphere amazing.

Amazing chicken wings😍 very nice food, brilliant tea, lovely hummus.

Amazing food. Reasonable priced.

They provide excellent service and food and that makes me worth the money.

Great food loads options at a good price All the lamb and chicken options are decent Mix grill and lamb chops are lovely

Amazing food, superb service and such a welcoming place. I can now understand why it's always busy in the evenings. Such a great discovery.

Always great food never disappointed and the service is very fast

Really enjoyed the food, great flavours, cooked nicely, mixed mezze and turkish bread with dips very tasty. Authentic surroundings. Well recommended.

Ordered platter for 2 for £41 odd pounds. Was a very small portion for the price paid. What put me off the most was that they don’t serve tap water. So had to order bottled water which they charge £3 for a large bottle of water. This really put me off. Have never heard of any place not to serve tap water. However the food was very tasty. Very fast service, food arrived within 10 minutes of ordering. Complimentary tea and baklava at the end. Will not be a regular diner as there are lot of other places on city road with better value for your money which also serves tap water.

Saray Restaurant in Cardiff exceeded all expectations! The doner kebab and lahmacun were simply divine, bursting with flavor and authenticity. The servers were not only attentive but also added a delightful touch to the overall experience. What truly sets Saray apart is the warmth of the owner, whose kindness and friendliness made us feel like cherished guests. From start to finish, it was a culinary journey that left us thoroughly impressed. Highly recommend Saray for anyone seeking delicious Turkish cuisine served with a generous side of hospitality.

Been going here for years, the free bread and tea are a welcome and make Saray stand out from the crowd. Service is second to none as well. Saying that food is pretty average, rice is tasteless, portions are tiny and the prices above average for the area. Probably the busiest restaurant in City Road but the food needs to be improved. I also think they are missing a trick by not serving steak.

I visited again after a year and thankfully everything remained the same. The food was amazing, service was fast and seamless too.

Very successful, great service, great food (I especially want to thank the girl in the black suit there, she does a great job)

The best food on City Rd 👌 The meat is juicy, the food it delicious and the quality is consistent every time. Highly recommended you will not be disappointed.

Epic food and great service. The meat cuts are the best around and food always quick

The food was amazing, the staff were very friendly, and they offered complimentary tea and sweets at the end. Halal chicken and meat available here.

Very nice place to eat at. It's my go to as it has lovely food and more importantly prayer and wudu place. So come the short days I stay in most days as prayer facility isn't provided in most places. My kids love the esmè with their lovely bread. Food has never been a disappointment..always offering us tea st the end of the meal which is lovely. Waiters are always around even when it's super busy. Love it.

Great place, tasty food, nice service

Its usually a dinner time visit but this time we visited for brunch. I opted for the soup of the day which was lentils and also the hot Mezze platter to share. The soup was rich and creamy accompanied with a large portion of bread. Very filling and extremely flavoursome. As always to finish off the meal we were given complimentary Turkish tea and baklava which is a very kind gesture to receive. Service was friendly and attentive and overall a pleasant experience as always

Great food, definitely recommend either hummus and lamb or hummus and chicken for starters as it’s incredible. Service is amazing and lovely Turkish tea

Fast and good food. Free bread, tea and Baklava!

Went with one of my mates here. Wow loved this place. Usually this place is crowded and busy. Finally had the chance to dine in during a rainy day 😁. Loved the service, quick and friendly. Loved the ambience of this place. The food was overwhelmingly delicious. The portions are generous for the price. There is too many items in their menu. Will come back soon to try them. If you're in cardiff, I highly recommend to anyone to give this place a try. Thank you😃.

Love the grill always the same never changed the taste for years.

amazing food! I love the lamb ribs so much!! Also the desert & tea are free, very delicious You can feel free to choose rice or chips. The starter is shrimp, a little bit sour and soy, it’s unique. But not 100% suit my taste.

Absolutely fantastic food at a good price

مطعم سراي تركي حلال الاكل جميل و متوفر بأنواع مختلفة

İt’s a Turkish restaurant in Cardiff They serve warm bread and 3 kind of mezze on the house, at the and homemade baklava and Turkish tea which is so nice We had cold mezze and hot mezze platter but it wasn’t special and quite small Taste was alright we enjoyed Staff was friendly

Had a lovely birthday meal at Saray Turkish restaurant. Really delicious freshly grilled kebabs with lots of choices. The mixed platters looked amazing. Hot, tasty and generous portions. Service was quick and friendly. It was very busy even on a weekday evening which is all the recommendation you need. Very nice indeed.

Terrible experience,Burnt food,terrible service,Charged for sauce and didn’t give it,extra additional charges were added would not recommend coming here.

Fantastic food staff and restaurant

Love the food here. Halal and tasty. Also tea and baklava are on the house after the meal.

This was my first time eating Turkish cuisine, and I really loved it! We were a group of ten with a reservation. For starters I had Sucuk, which was delightful - the sausages were moist and well grilled and the salad on the side was definitely a new taste I'd never had. Loved it. Then I had the lamb leg casserole dish (forgot what it was called ahaha) which was great; the soup went very well with the rice and the lamb was very tender. Be warned - the portions are very generous so it's definitely worth your money😂😂😂 After that they brought us Baklava on the house - that was a very nice experience and was sweet as well as I'd never had Baklava. The patrons were very nice and patient (had a lot of questions on allergies 😂) and let us take our time with our food. The walls were definitely an I threshing design as they were hand-plastered paintings Overall 10/10 but the bathrooms could be a bit better.

Excellent food and quick service. Staff very good as well. Order chicken shish, kofte and lahmachun. Everything was amazing.

Best Turkish food I've had in Cardiff.

Very nice but cashier Girl Indian need to be more polite & have some more respect ✊ for guests like Turkish ppl ( Turkish brothers know how to deal like brotherhood) Anyway food is 10/10 Pray 🤲 room SubhanAllah We did read namaz there

It was a very nice Turkish restaurant. If you love Turkish cuisine, you should definitely stop by. There will be landscapes and artifacts from Turkey around you. There are many local details, but they are given without disturbing people, and it has a spacious atmosphere. As far as I can see, they have tables designed for crowded invitations and special occasions. It's a big place. On the ground floor, everyone can eat at the venue without any obstacles. The employees were very caring and lovely. They were around all the time. They were always ready to serve you.

It’s nice food I like it but it’s a bit expensive 🫣

I had a shawarma wrap from them. I thought a quick bite would be nice, so went for the lamb shawarma. It tasted horrible, very chewy. There was more fat than meat. Also in terms of hygiene, it didn't look pleasant. Only after paying I witnessed a dirty yellow cloth, that had almost turned black. The wrap was prepared on the salad counter too. Won't visit again, such a shame. Hope they improve.

When Saray first graced Cardiff City Road with its presence, it was indeed a breath of fresh air, creating a buzz that lingered for years. Their thoughtful touch of serving complimentary tea at the end of the meal added to the overall delightful experience. However, as recent years have unfolded in the wake of the COVID-19 pandemic, I find myself compelled to express my shifting perspective, driven by several noteworthy concerns: 1. In the initial phases of the pandemic, the government temporarily restricted restaurants from serving tap water to patrons, a directive that many may remember. Surprisingly, even after these restrictions were lifted, Saray continued to refrain from offering tap water. This approach appears to be a questionable sales tactic, subtly nudging customers towards purchasing beverages. In my view, the steadfast refusal to provide tap water is both puzzling and unacceptable. 2. Among the array of Middle Eastern, Lebanese, and Turkish restaurants adorning City Road, Saray's pricing, particularly for their platters, tends to gravitate towards the higher end of the spectrum when compared to alternatives like Deli Fuego and Lilo's Express. 3. On more than one recent occasion, I observed that we were denied the customary complimentary tea due to the kitchen being closed. This inconsistency in providing a previously offered amenity adds to the disappointment. During a recent visit, I encountered a manager who, despite my respectful approach, appeared somewhat confrontational when I raised a concern about their service. Regrettably, based on these experiences, I decided to take my money elsewhere moving forward.

The finest Turkish food I have ate. I eat a lot of Turkish food and this place really stands out in terms of taste and atmosphere. I took my family and we all loved it.

One of the busiest Turkish restaurant in the city. If you can find the car parking and book a table this is really good experience. Foods are delicious. We choose platters most of the time. They are on the expensive side, almost £20 per person. For the price, portion is not reasonable. I think prices can be updated accordingly. Service is good.

Wrost doner kebab i ever had. Smells/taste bad. no season no even salt or pepper. Also no salt or pepper in the table....Expinsive and not worth the prices...

The atmosphere was amazing, staff are really attentive to your needs and food was really nice 👍🏽

Unbeatable service. The CEO and all of their staff were very welcoming. They took care of all of our needs and treated us as family. Couldn't recommend anywhere higher than this place in Cardiff!

Just perfect. Amazing food and big portions. Lovely staff

Visiting Cardiff - excellent food and service. All staff members who served us were very attentive and welcoming.

Everytime when in Cardiff I visit your restaurant,great food but not always,I have asked for a casserole due to previous experience in same place and I felt it wasn’t made recently at all. However when asking for skewers they re always just amazing.I will come back and I will tell the staff I want a casserole but recently made.Thank you for your reply and all the best!

Lovely food, service was quick and efficient, besides being great value. Will definately be back soon.

I have eaten on various occasions at Saray grill during my student life at Cardiff University! The food is irresistible, colourful and above all and plentiful (which is typical of Turkish and Levantine cuisine). My favourite dishes I order are either the mixed grill or mixed shwarma (chicken and lamb) with rice and chips (double carbs because why not??) and a side salad. The complementary baklava and Turkish tea served at the end of the meal round it off very nicely! Impeccable and prompt service despite how busy the restaurant often gets!! What more could one ask for? Its brilliant!!

Very good service. Food was served quickly. Portion sizes were generous. Thank you for an amazing night.

Buona cucina turca con buoni piatti anche da condividere.

Beautiful place, nice music, food was banging, friendly staff, drink was a bit expensive but gave us free bread so that’s okay.

Really loved the food here, delicious chicken and had the half and half option! Staff friendly. Would recommend.

The food is 😋 and service is friendly and atmosphere is amazing 👏 👌

Fast service , but food wasn’t good i mean not good at all , we had grilled chicken shish it was hard and dry , moussaka without flavour 100 % frozen.

Came here for lunch. Very delicious food. Bulgur is outstanding. Complimentary bread & garnishes at the start and tea & baklava to finish.

Realy enjoyed this place realy nice food also service is excellent

Great Turkish restaurant, sharing platter was great, with flavoursome and succulent grill that went well with tasty rice, friendly service.

What a wonderful restaurant this is, the food is tasty and priced reasonable. Service is great.