Based on 200 opinions finded in 2 websites
Based on 200 opinions finded in 2 websites
Opinions
Great service from Mr. Khan who is always highly hospitable and goes out of his way for his customers. I highly recommend the lamb biryani (the lamb is superbly tender!) and the Chicken Jalfrezi is out of this world. The tandoori chicken is highly fragrant and full of flavour! Keema nan's are packed with meat (unlike many other takeaways whereas the very minimum is put it). Ruchi Rupali is no.1 in my book right now for the perfect curry! Keep up the good work guys! A+++
NoelofCroydon . 2018-11-06
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Being of Bengali descent can often be fussy about Indian food, however, I must say since coming under new ownership last year this place has come on leaps and bounds. Perfect for when we can't be asked to cook after a long day. Food is great, and I like that they listen to any requested, adaptations. Service was quick and we weren't waiting too long. Prices are extremely reasonable. Shall continue being a loyal regular for sure! Thx!p.s. I believe it is now called Ruchi Rupali
nymiah . 2018-10-26
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Recently I had Rupali for dinner. Ordered some lamb sheekh, chicken jalfrezi, papad, naan bread, raita. Food was outstanding and in a good portion as well. Their naan bread is a bit sweet for me, but not that i complain much. The food is still a good value for money. Rupali has new management recently and they dont compromise on quality, in fact food has become better. Definitely recommend their food. Will definitely return
listyaw2016 . 2018-04-16
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Being a massive Indian food fanatic we were overjoyed to stumble across this superb restaurant. It has remained our first choice when ordering in for some considerable years. The food has always been amazing and used to be delivered on time. Recently the wait is getting longer and longer and, although we have no problem waiting for fresh food to be cooked to order, waiting nearly an hour and a half mid week seems slightly excessive. I hated not tipping the driver when it eventually arrived, as I'm sure it wasn't his fault, but felt the need to express my dissatisfaction in some way. I'm now left with the dilemma of whether to look elsewhere for my Indian fix! Probably one of the best things about Croydon is its abundance of eateries so finding another to try shouldn't be too hard. I am, if nothing else, honest and loyal though so may give them the opportunity to redeem themselves in a few months and see if they've got their act together on the timing issues. Another improvement I'll be looking at before trying them again is their hygiene rating which has fallen well below par, this wasn't reflected in the quality of food I received when it eventually arrived but definitely something that needs to be addressed.
PJLONDON1 . 2018-03-03
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food is beautiful tasting but very little meat in each dish . had four pieces of chicken in each tray which is not good .
Lisa . 2017-10-22
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food amazing as ever. VERY LATE. no contact to let us know it would be. unacceptable. (and yes, I’m fully aware it’s a Saturday night).
Tim . 2017-10-07
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First time ordering from this restaurant - on time, great tasting food, friendly delivery man, reccomend a try as all the food was great!
Holly . 2017-10-06
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My go-to curry place. Been using them for years! Their House Biryani is amazing!
Onofrio . 2017-10-05
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Food was excellent, delivery was excellent! Well done and thank you.
Susan . 2017-08-03
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The biryani was not authentic. It had chick peas in it and chicken was fried and just mixed with rice. Delivery was on time but food quality was not good.
Pranjal . 2017-07-29
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I use rupali pretty much every week and must say that the quality of the food seems to be going down hill lately. The korma was sickly sweet and half the usual portion size, the onion bahjis were tuff and burnt, the aloo gobi didn't have much taste again a lot smaller portion size and not to mention the completely wrong drink delivered. It's a shame as it's been my goto Indian takeaway for about 4 years now but think it's time to check out somewhere new as each week I'm being left disappointed by more and more.
Fay . 2017-07-22
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First time using this restaurant, definitely use again. Reasonably priced, tasty food and delivered on time. Thank you.
LINDA . 2017-07-21
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waiting an hour and a half from ordering is not acceptable. calling to be told it's on it's way without even knowing my name or address is ridiculous. then having my food thrust at me just takes the mick. food was average and warm. what a shame. won't be ordering again
Sophie . 2017-07-11
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food was delivered over 30 mins late, ordered 4 tikka masalas and found it wasn't as nice as I've had from there before and wasn't as creamy as usual. poppadoms and nann bread were nice and rice was ok. Got a free bottle of coke but would have also liked a free mint sauce, chutney and little salad as other takeaways often give you
L . 2017-07-07
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Lovely food and great delivery, will be using again! X
Nichola . 2017-07-02
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poor customer service skills, I got shouted at down the phone because my order was wrong. food Did not come on time, delivery driver couldn't find my house. which resulted in my walking 15mins down the road. food was thrown in the bin. strongly advise against ordering from here!
Toniece . 2017-06-26
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Not up to usual standard this time. Chapattis not the best and papadoms tasted like they'd been fried in very old oil.
Raj . 2017-06-08
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Delivery was 25 minutes late. Food was unpleasant and most of it went in the bin. The Tarka Daal was especially unpleasant, as were the popadoms which just tasted of oil and left a bad taste. Would not recommend.
Katie . 2017-05-27
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They forgot one of the dishes. Paid by card to Just Eat so can't get my money back. ?
Kieran . 2017-05-20
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Found this Indian takeaway a couple of months ago and now it is our regular. The food is always on time, piping hot and of good quality. Definitely the best Indian takeaway around.
Katrina . 2017-05-18
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Really tasty food and order here every time! Food is always piping hot and fresh and I would definitely recommend! Never had an issue.
Aleisha . 2017-05-13
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Very good food, prompt and delivered on time, great service!
Steven . 2017-05-09
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Delivery arrive at 10.05 some 45 mins later than they said. The starters were barely warm and the curry was just about warm.
Kim . 2017-04-28
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Was over 1/2 an hour late. Did not taste as fresh as normal, Sag Aloo stale. Too much ghee, had leaked through the bag and dishes were swimming in it. Called to ask where delivery was and was told I will check where the driver is and the phone hung up. Have used Rupali for some time however will be sadly looking for another option.
Stuart . 2017-04-24
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Didn't even want to give a star. Since I own 4 restaurant and a chef as I am. I know how the food quality should be, the food I got was cooked in old oil and tasted horrible normally you get popadom free I had it pay.. money was not the issue, it just tasted horrible and tasted reused oil again. You get that horrible after taste. I especially left a note when should be delivered and it was delivered an hour early and my friend and me had to eat our food cold. I'm staying in De vere in Selsdon estate 5 star hotel where I have no option of warming up my cold food. I spoke to the restaurant about this and they were very rude and unprofessional. So disappointed with service and food will never recommend absolutely awful. No stars
M . 2017-04-17
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The food arrived in time but strangely the Briyani with a few pieces of l meat than usual and no popadam or mint sauce or salad which I usually get with my direct orders. When phoned to tell them my dissatisfaction, the person was not interested. I told him that he has lost his long standing customer, he did not even slightly felt bad. I believe this is a new management, the previous staff were nice and polite and very keen to keep their customers happy. I know this take away for many years and now they lost their customer .
THIRU . 2017-04-05
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Lovely stuff would definitely order again
Rob . 2017-04-02
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I have ordered many times before with no problems. Tonight the food was delicious but was delivered 25 mins past when it was expected. Will order again - just disappointed with tonights service
Hayley . 2017-03-08
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The driver didn't know where I was even though I wrote it down on the notes aswell, second time this had happened.
Akaash . 2017-03-08
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Lamb and sauce was below par... assuming there was a change in the chef.
William . 2017-03-03
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Nice food, will order again! 10-15 mins late and a bit cold but nothing major, good price too!
Kayla . 2017-02-27
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Normal really like Rupali. But I wasn't pleased with waiting two hours for the most simplistic food order to arrive. The restaurant wasn't helpful when I called either. Usually my normal Indian takeaway that I used but I'm not looking elsewhere.
Katie . 2017-02-18
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Pedimos una comida para llevar y llegó casi una hora antes, cuando yo no estaba? ! La noche arruinó completamente volver a comer sabiendo rushing si enviarlo solo me recalienta la misma comida. Llamé a rupali y el hombre que contestó el teléfono fue muy grosero y poco servicial, sus palabras fueron "¿por qué me llama? "Has sido advertido, este lugar es una broma!
Jscpt16 . 2017-02-15
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delivery was over an hour late. they also missed a dish. they then said they would deliver the missing dish within half hour. 40 mins later they said they were too busy to deliver it. absolute joke. food was nice but im not giving them anything more than combined one star for this. we spoke to them 3 times and they just lied each time.
Mark . 2017-02-11
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It's about finding the right dishes with this place I try something new each time and now building my favs. Definitely one of the better and more authentic Indian takeaways around.
Kim . 2017-01-31
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Half hour late. No apology. A huge amount of onion in Karahi Chicken. Limp lamb chops., again buried in onion. Won't be ordering from there again.
Nicholas . 2017-01-30
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Great food as always, very good value for money!
Andrew . 2017-01-09
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Lamb tikka and Chicken tikka starters absolutely delicious. Daal tasty but way too liquid/watery. some dishes hotter than expected, too hot for some people to eat.
Michael . 2017-01-01
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Fantastic food, everything was perfect. Highly recommended
Sabrina . 2016-12-28
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The food was really delicious- I esp. loved the lamb shank.
MIR . 2016-12-21
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The food was good especially saag allo was delicious!!
Sara . 2016-12-13
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Just ordered a curry 3-12-2016, on eating discovered the Kufta Bhuna was a onion mush that did not resemble a curry as there was no visible mince meat balls at all, on contacting the shop 'Anan' told me they were very busy and to remind them on my next order and they would do something. The remaining meal was artificial lacking in flavour and meat and floating in excessive gravy. The meal cost me £35.00 and I totally disgusted, needless to say I will not be returning . Be warned !!!
ChrisBaptist . 2016-12-03
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Just ordered a takeaway meal. 2 courses. The starter was prawn on purée, it wa so salty I just couldn't eat it. I've also ordered chicken tikka masala but can't eat it at the moment til I get rid of the salty taste
JillyW23 . 2016-11-18
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Food is always great but always late hmmm
Frank . 2016-10-24
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We are regular customers and this place normally comes up about right for the money. No surprises just good solid curry house. Good value and it will always keep our custom as the "go to" place to order.
Charles . 2016-09-23
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We have ordered from here many times and the food is always excellent. However last nights chicken tikka masala was too spicey for me & my daughter to eat. Such a disappointment.
DEBORAH . 2016-09-17
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In general the food was very nice, however the Korma that I ordered consisted of literally 4 cubes of chicken and 95% sauce. This was the same for the prawn curry my boyfriend ordered too, predominantly sauce and not enough prawn! Doubt I will be ordering from here again!
Teesha . 2016-07-30
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It was very good and value for money
Mr . 2016-07-30
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Delicious food and excellent service, great value for money. Highly recommended!
Andrew . 2016-07-26
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The sauce was amazing, very tasty and exactly like a proper korma, however the chicken was over cooked and extremely chewy. Overall I would order from this place again.
Hannah . 2016-07-23
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Asked for 2 mutton madras and could you please put a couple of potatoes in them. He refused and said why don't you have a vindaloo instead... Erm I want a madras!! Utterly appalling customer service
Norman B . 2016-07-23
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They forgot one of our tikka masalas and we had to wait 30mins for them to re deliver it completely ruined the rest of the meal
Hollie . 2016-07-16
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food was great lovely and hot and very tasty. Fast delivery
Lisa . 2016-07-14
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I was very impressed with this takeaway! Tikka masala had a lovely red colour to it rather than a tasteless orange curry! Delivery time was good and delivery man was very nice, this will be our local indian now wont go anywhere else! Also impressed with prices! 10/10 x
Emma . 2016-07-01
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Took hour & a half for food to arrive (45 mins after it was due) & when it did - it was all watered down! Won't buy again!
Kelly . 2016-06-01
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really nice food, will definetly order again.
Andrew . 2016-05-23
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I would recommend this restraint to anybody as I have used it many times
Frank . 2016-05-12
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One item substituted without us being told.
Judith . 2016-04-25
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The food was bland, taste less Briyani had no flavour . Poor taste and every dish was just fully of tomatoes and onions but no spicy or taste. A word of advice never order there Briyani and lamb puri
Asha . 2016-04-22
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Can't express how bad my experience was ordering from this place. New to the area and a new customer was treated appallingly. I ordered a madras with rice, ice cream and a chilli naan bread. Firstly I was given an alternative flavour to the ice cream I originally ordered AFTER I paid for it! But was willing to let that go. But it all went down hill once the food arrived, rice was dry, vegetables were clearly from a packet not freshly chopped at all, madras was far too spicy and no flavour at all just burning of the tongue. I called the restaurant straight away explaining my issues and was offered a fresh order but by this point it was late and just wished to have a refund. I hadn't even eaten the food it was that poor, I was told a manager would call me back which they didn't. So I got in touch with justeat who called the restaurant and they gave a stubborn attitude to them over the phone refusing to give a refund even once the supervisor got involved. I then called the restaurant again myself to reason with them and asked why the manager didn't call me back, the question was ignored, and I was told that a madras does come hot as if I didn't know that already, as I always order a madras as I enjoy spicy food but never have I experienced one like that before which was unbearable to eat. I was refused a refund due to them never having bad reviews before, yet that's clearly beyond the point I am a new customer whose not been given good standards of service! If you have such a good reputation of your restaurant, staff and service then what's £11 worth, just goes to show its all about money not customers happiness. In the end I was given fresh food as that was the only alternative and it came slightly less spicy yet still lacking in flavour. Will never use again!!
Chloe . 2016-03-27
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The meal was tasteless and delivered to the wrong address!
Jeff . 2016-03-27
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We have had two takeaways from Rupali in the recent weeks. By far the best in the area. Starters and mains decent sizes and extremely tasty. Look forward to having plenty more in the future.
Donal D . 2016-03-26
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Polite service and excellent food. Very slow, though (an hour late).
David . 2016-03-11
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Wide range of dishes available at reasonable rates
Bhaskar . 2016-03-10
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excellent service, excellent food, me and my boyfriend wouldn't go anywhere else now after trying Rupali, best indian in croydon
Danielle . 2016-03-06
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Food was nice and hot when arrived only thing is that they sent me a bottle of Diet Coke I wanted a can of normal Coke and asked for samosas and got some potato thing instead but overall was good quality food
Christina . 2016-02-27
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Took about 45 mins but i was saturday night when us lazy people dont wanna cook! Food was yummy and they had thrown in a few freebies! I think i've found my new fav indian, good price too
Lorraine . 2016-02-06
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Food delivered quickly, hot and delicious. Delivery driver friendly, free bottle of coke, very good service all round.
Gregory . 2016-02-05
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The meal wasn't as hot as it normally is and the korma was smaller than normal too.
Darren . 2016-01-23
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It's a shame the food is usually very good. It's always later than estimated but tonight over 2 hours from order sadly cold and missing items so we won't be using anymore
Frank . 2016-01-01
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Over an hour late ! No apology, food was awful as the chicken was re-cooked from the night before as it was not fresh. Not a single item was good! Its a shame I have been a customer since 1995 and now the takeaway has gone down hill! What a shame.... Won't be coming back.
Mustafa . 2015-11-19
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The food is great however what lets them down is there high prices they have changed twice since i started ordering with over last 6 months now go to Tandori nights wallington great food
Jay . 2015-11-15
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The food here is so good. Everything that I have ordered has been spot on.
Andrew . 2015-11-14
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I used to love this indian but my last 2 orders have been awful, curry very watery and tastless. Really disappointed
Lisa . 2015-11-07
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Best Indian in town!!! Banging every time, portions are huge!! 100% recommend
Samantha . 2015-10-26
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Delicious food. Nice and hot on arrival. Will definitely use Rupali again.
Tim . 2015-10-06
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This is 1 of the best indians by far. Food is always hot and there is plenty of meat in the curries. The prices are very reasonable as well. Fantastic
Lisa . 2015-09-08
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Great food as always. Very good service. Everything here is cooked perfectly and delivery time is good. Highly recommended!
Andrew . 2015-08-30
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As usual an excellent meal delivered very quickly
Jonathan . 2015-08-29
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Very good quality and flavour to the curry ordered. Service is always good from Rupali.
Darren . 2015-08-29
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It took 1.5 hours for the food to arrive and the food tasted horrible. It was inedible and had to be thrown away.
Sam . 2015-08-29
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After 75 minutes I called the Takeaway. They were too busy and food wasn't cooked yet. They told me to come and pick up my own order or it would be another hour. That's two hours and 15 mins for delivery. Unacceptable. Useless. Avoid.
Mark . 2015-08-27
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Always really good food Many thanks
Frank . 2015-08-24
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The food is delicious, especially the Chicken Tikka Naga. I look forward to eating from here again soon!
Andrew . 2015-08-02
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Order was really late. Not happy.
Beci . 2015-07-21
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We were very much looking forward to this takeaway due to the excellent rating. However it took an hour and a half to turn up after being told 45 minutes. When our order arrived it was incorrect and missing an item. We were only promised this item then free on our next order! The food was not piping hot on delivery. Overall we were very disappointed. We understand the restaurant may have been busy however this should not mean an incorrect order to not a high standard.
Chloe . 2015-07-18
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took 2 hours to arrive and then they forgot the naan bread.
Jo . 2015-07-18
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Very nice food, highly recommended. I will be ordering from here again soon.
Andrew . 2015-07-16
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Great price really good food happy with my order
Sean . 2015-07-13
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Very disappointed, although the delivery was quick all contents of one container were spilled all over the other containers. The whole inside of the bag was soaking wet with the spillage. I immediately called the restaurant and explained the condition in which the food was delivered. The man who answered the phone told me that they would replace the spilled contents. To cut the long story short, i am very disappointed and would not wish to order from them ever again.
Sheila . 2015-06-26
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Just put in my first order from Rupali Tandoori, South Croydon. Everything - from the onion bhajis, the mint dip, the chicken and lamb - was extremely tasty.
panto23 . 2015-05-24
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Nos dijeron que esto está bajo nueva dirección por el hombre que nos sirvió. El tamaño de las porciones eran muy pequeñas y los chapuzones, etc. para los popadums crujientes eran muy escaso y no lo suficiente para nuestras 4 popadums crujientes, nos dijeron que teníamos que pagar extra por la ensalada de cebolla, que era justo eso, picadas, nada más, y nos dijeron que tuvimos suerte de que no había pagado extra antes cuando nos preguntamos por qué tuvimos que pagar extra ahora. La comida era bastante buena, pero las raciones eran notablemente más pequeña que las anteriores veces habíamos pedido. El precio era más elevado que hemos pagado anteriormente que, junto con porciones más pequeñas que esta "barato y alegre" para llevar no tan barato! Volveremos en algún lugar más razonable para una comida para llevar en el futuro.
Fuffkin1 . 2014-05-06
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152 Opinions
Arrived 10 minutes late without making us aware of delay. Popadoms were very oily. Onion bhajis were burnt. Samosas had no taste. Chicken was tough and chicken biryani had left over potato in it. Very disappointed. Will not be re-ordering.
chickenlambcurrymeat460 Opinions
Really bad. Tough prawns (I knew they were prawns but you would never know by the look) extremely greasy and oily and inedible food. Sag dish very watery and soggy. Rice was cold. Worst takeaway I have ever experienced. I ended up just throwing it away and remained hungry! 100% will NOT be ordering again!
chickenlambcurrymeatReally bad. Tough prawns (I knew they were prawns but you would never know by the look) extremely greasy and oily and inedible food. Sag dish very watery and soggy. Rice was cold. Worst takeaway I have ever experienced. I ended up just throwing it away and remained hungry! 100% will NOT be ordering again!
chickenlambcurrymeat