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3,0

Based on 228 opinions finded in 1 websites

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Score
OpinionsNoteTripAdvisor2283.0

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Very disappointed with the breakfast, cold baked beans, cold mushrooms, the hash brown was overcooked hard and dry all the way through, even my wife's scrambled eggs were cold, standards have dropped.

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Will I . 2023-12-09

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To queue for just a coffee when there is coffee station opposite not being used for over 15 minutes was frustrating .With a counter full of staff tripping over themselves some wearing bright coloured nail varnish including and uncovered long hair I believe the manger wearing black and nail varnish who also not wearing PPE .. Food looks good but organisation needs looking at. Not the best experience when you're visiting on a shopping trip

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puffin587 . 2023-10-29

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Monday - Only 3 items on the menu board. Which also stated 'No baked potatoes or toasties. Disappointing because if you don't fancy anything on the board, the baked potatoes etc. are a good alternative.

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janetthegardener . 2023-10-06

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Traveled here to enjoy lunch with the family food here used to be lovely and great value sadly times have changed, chips in a sorry state sitting under a hot plate to long and the microwaved pie cold and falling apart , more pastry than filling

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Jazza78 . 2023-07-01

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Been coming here for years with my grandparents and it has always been a lovely garden centre. The only down fall is the prices for food in the restaurant, for OAPS and single parents to eat out is abit extreme. Sausage roll £5 and was like a brick. That's the only downfall for the visit.

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Jayde E . 2023-06-07

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Popped in this lovely garden centre for lunch as previously had a delicious Sunday lunch here in January. Plenty of choice on lunch board , my husband a chicken pie with new pots & veg, I choose Jacket potato with ham, both meals delicious, even offered extra gravy for his lunch which was gratefully recieved. Coffee & tea was spot on.We both couldn't resist the cakes, such a varied display, hard to choose, but I decided on the salty caramel brownie & my hubs had blueberry, lemon & pistachio cake, they were both so delicious! I have eaten many a brownie but this was the best I've ever eaten, definitely my go for treat when I visit next time. Both of us enjoyed our visit & will definitely return soon, keep up the good work, definitely recommend.

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angkr . 2023-05-05

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Enjoyed a lovely afternoon tea at Easter with friends. Well filled sandwiches beautiful cakes endless refills of tea and coffee . Friendly and attentive staff Great way to spend a wet afternoon Thank you

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Christine B . 2023-04-23

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Lovely food ,clean although maybe have a side just for cake and drinks in busy periods .this would allow shorter waiting times for food. Lady who served me was friendly,happy and efficient. The first lady decided to serve someone else. Rather rude. Although we had just finished eating lunch and a cafe member of staff in an extremely rude manner said you only get an hour at a table now. I didn't notice any signs and neither did friends . I don't mind being informed but in a proper ,polite manner. The staff member needs to learn some social skills and manners. Apart from this a positive lovely visit.pity it was spoilt by one staff members attitude and rudeness.

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557annie . 2023-04-04

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I joined my daughter and granddaughter today for breakfast with Santa it was a lovely experience well done staff for working hard on a busy event!! The young girl came and greeted us and showed us to our table all staff was dressed up to add to atmosphere there was a lovely breakfast served from front which was ideal has I don’t like everything. There was a wait to see Santa but he did make effort to make experience special but it did hold up other families so maybe have him visit the tables so all children get more of an experience. The elf with reindeer did a great job but needs back up has she can’t entertain everyone my granddaughter loves her key and food her certificate is now on the mantle.

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S7864SSanitam . 2022-12-03

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Prepaid £42 for a family a four. No instructions as we walked in, turns out you help yourself to breakfast which is cold then you try and keep your kids entertained for a hour and 40 minutes while it’s your turn to see Santa! Very disorganised and lots of bored children. Been here for what used to be a grotto visit and a Christmas tree for over 10 years. Even the Christmas tree for a 6ft one was £72!! That was the last visit never again!

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IndyRose22 . 2022-12-03

MORE AT TripAdvisor

Another fabulous experience, if you haven't booked the festive afternoon tea yet we highly recommend you do. The presentation of the food was wonderful, the usual stand for sandwiches and a lovely Christmas sleigh for the cakes and trifle. Steve, the chef came to see us and personally took us through the selection. Steve has certainly excelled with his selection of homemade festive cakes and a black forest truffle (divine), and we compliment him on his skills and the delicious taste. The festive bread pudding was exquisite, and I'd love to order a tray to take home with me, if it had been at all possible, I would have taken several pieces home with me. The staff were very friendly, and our waitress was amazing again. A truly wonderful afternoon experience, thanks to the team.

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C6588XUteresab . 2022-11-26

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What a lovely place this is.The steak and kidney pie chips veg and gravy was delicious,But in fairness all the dishes looked tasty we were spoilt for choice.Very friendly staff and nice surroundings.Will definatly be back and would recommend.

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Sunlover10738 . 2022-10-08

MORE AT TripAdvisor

What a little gem!!! Really good choice of food, generous portions and excellent value for money. Food presentation is just 100%. Staff are so friendly, helpful and welcoming. Thoroughly recommend.

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CXJ11 . 2022-09-30

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Went for something to eat as the restaurant looked nice online, glad we did, the restaurant was lovely, plenty of room even on a busy day. I had the lamb Sunday lunch, it was a so called small portion but was packed with roast potatoes, carrots, cabbage, swede, parsnips, stuffing and I must say the gravy was a joy! So often the gravy is such a disappointment but this was thick and tasty. My hubby had a ploughmans which was huge and we took half of it home! the garden centre itself was full of love!y items, will definitely come back. Staff very pleasant too.

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ponty2 . 2022-09-11

MORE AT TripAdvisor

This establishment never disappoints; the food on offer is well presented & freshly produced. The open plan kitchen area provides the visitor with a clear view of the preparation area. Whilst the food & snacks are a little on the pricey side, the quality of products on offer is 1st class. Although i can at times be very busy, the staff always maintain a good level of efficiency & good cheer.

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Will L . 2022-09-06

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Would highly recommend afternoon tea here. Reasonably priced for the amount of food provided. We had to take some home as you lent eat it all. Catered for the fussy eaters in our group. Staff friendly and attentive. So glad I booked this for my...

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korenb958 . 2022-09-03

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Superb Afternoon Tea that we would highly recommend to everyone. The food was exceptional, of a very high standard, and very important to us, tasty and delicious. There was an excellent choice of sandwiches, savouries, cakes, trifle, Welsh cake and scone with jam and cream,...

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C6588XUteresab . 2022-08-13

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It was great to see the Sugar Loaf restaurant serving Sunday Dinners again Excellent choice and portions at reasonable prices served by friendly staff

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L5945TRalanw . 2022-06-28

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Went mid-week expecting at least coffee and cake and ideally lunch. Wish they’d made it clear on the web-site that they had decided to close it on Mons and Tues. Suspect their garden centre sales are lower as a result.

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Vide18 . 2022-06-08

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Went to visit Raglan Garden Centre and was pleased to see there was a restaurant. Was not expecting to have a Sunday lunch but when we went into the Sugarloaf restaurant we could not resist. I can honestly say it was better than many roast...

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karenhN2296LE . 2022-06-06

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Well what a treat it was when visiting today we are home visiting our family and once was regular customers of raglan when we lived in the area we called into the restaurant it was lovely to see it back to the original way of...

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S7864SSanitam . 2022-06-05

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Came in today for breakfast but missed it so was going to leave but the young girl on the deli counter with tattoos offered me baguette even though they weren’t quite open it was presented lovely and was great value for money I highly recommend...

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jamesbW8854JN . 2022-05-02

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Food was good. However, as I wanted a cold meal (ploughman’s) and my daughter a hot meal (jacket potato) , having to queue twice is just ridiculous. The staff were very apologetic, but this is just nuts!

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Ecur1 . 2022-05-02

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Me and my husband came into the restaurant today for some lunch it was very busy and not many staff on front but they had both sides open. it was lovely to see the deli section open for full service has we’ve been a few...

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F5167RXnatalies . 2022-05-01

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I had food here yesterday and wanted Sunday lunch. To find that they had run out of dinner before half 1. Then we had to wait a full hour just to have some soup and a sandwich!!!! Will not come back

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X5328WSterrim . 2022-04-11

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Had the best pie of my life today at the sugarloaf restaurant and let me tell you I have eaten a lot of pies in my time LOL! lamb and mint flavour with nice fresh greens and the nicest red wine sauce (may I add...

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Jefffishes123 . 2022-04-01

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Lovely food Service very good Would definitely recommend and will be visiting again We had an afternoon tea and there was plenty to go around Prosecco Coffee Tea Soft drinks Various sandwiches, sausage rolls, scotch egg, crisps Cakes galore - a sweet lovers paradise -...

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sharnerogers . 2022-03-28

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We visited today with my family for first time in few years the food was lovely and the staff were doing an amazing job meaning they were so busy and it seemed to be working under challenging circumstance of being short staffed Yes, they could...

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sophiedK6151HB . 2022-03-26

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Just felt it necessary to post on behalf of my parents who visited today. They've been regular customers for a long time, always popping in for a cup of tea or food when they've finished in the garden centre. Mum said the food today was...

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Layanna2015 . 2022-03-24

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Absolutely horrendous queue, staff did not have a clue what they were doing, completely incompetent owner and staff, an absolute disgrace, avoid at all costs

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Samantha P . 2022-03-23

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We visited last Sunday morning for breakfast with Santa, it was very well organised, the tables were all laid out ,with things for the children to do, Our breakfasts were brought to our table, which were freshly cooked with drinks for the children and plenty...

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lbevan800 . 2021-12-06

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I enjoyed an amazing beef Sunday roast here. The portion size was perfect and the food was flavourful and delicious. I have had lots of roast dinners in different restaurants and I have to say this is one of my favourite and it is well...

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RhiD9 . 2021-11-22

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Food overpriced - £11 for 3 sausages and mash. No vegetables. Very disappointing. Poor standard . Birthday lunch for elderly relative . Poor selection.

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Recce-61alfa . 2021-11-22

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The staff were superb, very friendly even though they were run off their feet. We were told that there would be a wait before we ordered which was fine and the food was very good and worth the wait. The staff were very friendly even...

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J9921XHjimh . 2021-11-16

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Me and mum had a sandwich each, mum had tuna, said it tasted cheap and nasty, I had a ham and cheese toastie which was fine, it wasn't until I picked up my plate when I put my fingers in the previous customers curry and...

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Jack1189 . 2021-11-10

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Went today with family and noticed they had 1 choice available on their menu for gluten free - jacket potato. Not the most exciting of choices, but that would be enough for lunch along with a hot drink and choice of their gluten free cakes...

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264vickij . 2021-11-08

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We visited today for afternoon tea and had a simply wonderful experience. We had booked in advance because we had a few special requirements, including family members with coeliac disease (needing strict gluten free) and mobility difficulties. We were served by the lovely Jaz who...

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TheCritterTrips . 2021-10-09

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Visited the garden centre today and took opportunity for a light lunch. Very nice - food was well presented and tasty and service was very good. I note some of the previous reviews but from our experience today, I would recommend and the place was...

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Andrew J . 2021-09-29

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Like waiting for death. Could have gone to Rwanda and harvested my own coffee beans faster than it took for one cup of Americano to arrive. Someone needs to do a staff time and motion study to speed up service time, it’s really poor! Friendly...

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newp0rtalex . 2021-08-23

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Lovely coffee with an excellent range of cakes for customers who suffer with a gluten allergy. Very cleanly cafe with friendly and welcoming staff. It would be nice to have the menu available on the website as this would put people at ease who have...

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DMAA-Dan . 2021-08-17

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Lovely coffee, but the scone was like a brick. It must have been days old. Very unappealing. All the cakes on display looked tired.

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bettyjm1 . 2021-06-15

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Prices were average Good choice Menu Pleasant Surroundings. Meals are well prepared and presented Service was diabolical .Waiting over 45 mins for three snack type meals was unreasonable. It was for this reason we can not recommend the place and will not call there again

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Jennifer259 . 2021-06-04

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Had lunch today, very very slow service. Food just warm, no butter on baked potato, panini not cooked enough. One of the staff in particular kept touching their mask and hair then the food, no washing of hands, probably did not even know they were...

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Danthetraveller13 . 2020-11-19

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Called in here decided to have Sunday Lunch. Once seated we waited 45 minutes before the food arrived . Meat and roast potatoes were Luke warm and the veg was overcooked broccoli was so mushy. Used to come here a lot but it will be...

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431carol . 2020-11-15

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Tried to have breakfast. Very few customers It was difficult because they have started waitress service, and will only take your order after other customers are served. This means that if you have several people in front of you that can't make up their minds,...

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janetthegardener . 2020-11-10

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We just called in Raglan Garden Centre to chose some bulbs for planting but of course this garden centre is much more. A lovely gift shop, a food area and a small selection of clothes as well as pet products on top of garden furniture,...

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Danboobyer30 . 2020-09-06

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We were their first customers after lockdown eased. Delighted to see they were backup & running. Had a bacon sandwich on the visit. Afterwards, they only had things like teacakes. We haven't bothered to go back until now. Today, we called into see if they...

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Linda F . 2020-08-20

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They tell you they are going to change policy but they don't. Everything is fried together so they have gluten free chips and put them in a frier with oil contaminated by gluten, same with the roast potatoes. So you ask for a jacket with...

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Countrybumpkin2020 . 2020-02-13

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We were looking forward to eating here after reading the favourable reviews and that it was under new ownership. Sunday lunch is £9 for a regular and £11 for a large although after observing the servings seemed the same just on a slightly deeper plate....

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sgandsgandol . 2020-02-02

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We visited for breakfast with santa yesterday and it was fantastic!... we ha e a 12yr old and 8yr old who absoloutly loved it, cookie decorating, toys, and colouring. My son has additional meds and a limited diet....they specially went out of their way to...

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Lollyjenks1985 . 2019-12-09

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This was a firm favourite but our regular visits ceased until family ownership returned. The food is now home cooked again with superb Sunday roasts, home made desserts and friendly service. The garden centre has an abundance of lovely plants depending on the season, Tigi...

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Patricia C . 2019-12-08

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We left the A40 to find somewhere for lunch and ended up at this restaurant, It was a great find. The meal we had was really goods with excellent fresh vegetables, I will detour again when in the area.

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447MichaelW . 2019-12-07

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I rang ahead to enquire about a vegan option, and the chef undertook to add a dish to the menu. I had the roast turkey with all the trimmings and my daughter had a cauliflower steak. Everything was cooked to perfection, with a wide range...

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dibbleycat . 2019-11-14

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Visited this morning for the first time in many years, after finding out that the garden centre & restaurant were not part of the Wyevale Group anymore. We had a lovely breakfast. The food was freshly cooked, the meat & eggs were very tasty, and...

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Linda F . 2019-10-30

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Had latta, and lemon & ginger crunch cake and vanilla icecream, what a combo fab, went down a treat 5 out of 5 on this visit

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F3839XRdaveh . 2019-09-28

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Love the garden centre, plenty of variety but not the cheapest. The cafe Is always busy so we thought we would give it a go, stood in the door for what seemed like a lifetime as we edged to wards the counter, the meat of...

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foodiefreak1986 . 2019-09-09

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Visited the restaurant this week with my husband and what a pleasant surprise. We both ordered the traditional breakfast and everything on the plate was absolutely delicious. The restaurant itself is lovely with fantastic views to look at while you eat. The staff were very...

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helenrm76 . 2019-08-17

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When ordering the staff member was beyond rude. I had to repeat myself constantly as she blatantly wasn't listening. I ended up with dairy milk in my drink even though I asked 3 times for an alternative. The cake slices were very small and half...

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mrsnonnyc . 2019-08-06

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For what you get this is far above any garden centre for price £9 for a sandwich or panini ! Better restaurants around the area for the money

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neilmD8987RT . 2019-08-02

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Just a thank you for a lovely roast lunch. We were only 3 of us that pop in most sundays for lunch. We had roast pork and a vegetarian option. All very tasty and a good price. We feel that the restaurant deserves some praise...

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Atki670 . 2019-07-29

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Three of us arrived at 1.o'clock today hoping to have a beef roast.After waiting for my turn to be served told no more beef available only pork.I felt annoyed as it was only 1.00 pm and could not believe they had run out of beef.The...

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Elaine B . 2019-07-28

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Visited the cafe on Monday. Everything was clean and tidy. Sat outside to enjoy the view whilst enjoying a freshly cooked breakfast. Went for the traditional and there was a lot of food well presented and staff were helpful!

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MeganJ1462 . 2019-07-17

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We’ve been loyal customers of this Garden Centre and it’s restaurant for decades. Both the restaurant and the garden centre have always oozed quality. Top products and services in every area with their staff being the jewel in their crown. Our visit yesterday was disappointing...

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Simon L . 2019-07-08

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Slow and disorganised. Overpriced sandwich in a stale baguette. Food hygiene was questionable. Wouldn’t visit again.

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parrotmagic . 2019-06-23

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A coffee a can of lemonade 2 pieces of Barabrith and Bakewell tart 12 quid outrageous cost served in a very noisy cafe that seemed an age to be served. As you order your purchase you pass an open plan disorganised kitchen that looked very...

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puffin351 . 2019-06-16

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Felt totally unwelcome. Food not good and very expensive for a cafe. Service bad. A real shame as this place used to be great and family friendly. We used to regularly go with our kids and dogs, now they don't welcome dogs or kids. Will...

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Tonycrossman1 . 2019-06-10

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Just popped in for quick lunch, wish we hadn’t wasted our money, feel cheated. Tasteless coronation chicken jacket potato. Small portions of main meals. No quality and expensive.

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Em1tommegs . 2019-06-08

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Poor Sunday lunch tough beef over cooked veg , roast potatoes were disgusting think they might have been frozen, and a plate swimming in tasteless gravy. Thought we would give it a try used to be so good before it was taken over now back...

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431carol . 2019-06-02

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Went today with my elderly parents who used to come here regularly..1 meal (cottage pie)sent back for being cold..Fish and chips were ok..but the steak ciabattas me and my partner was not worth £9...a tiny bit of salad and no chips or wedges..with drinks these...

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N7090MLedw . 2019-06-01

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The restaurant and garden centre is back in original hands as of last week- this is now superb again! Would highly recommend. The garden centre customer service is outstanding as well. Nothing was too much trouble, looking forward to returning!

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RachelP0614 . 2019-06-01

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I came here for an afternoon visit with the residents from the care home where I work. We enjoyed a look around the well stocked shop, although some things were rather overpriced. We then went in the restaurant for refreshments. We ordered teas and coffee's...

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Audrina L . 2019-05-18

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Wow, this place has really gone downhill since Wyevale took it over. I've eaten here almost every week for 20 years, but today was the last straw. There are obviously staffing issues in the restaurant anyway, as queues are lengthy time-wise, even when short, but...

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Y F . 2019-05-13

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Three of us went for lunch today as we have done on many occasions previously,but it was extremely poor.Staff very disorganised serving the roast lunches.Two of us wanted jacket potatoes with prawns,no prawns available today,so we settled for a toasted sandwich of cheese and onion.When...

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Elaine B . 2019-04-28

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I found the things had improved from my last visit, lasagna was home made and was first class the only thing was the chips were only just warm which let the meal down, service was very good ,latta was good, overall 4 out of 5.

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F3839XRdaveh . 2019-04-27

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We have visited for Sunday lunch for many years but today was thoroughly disappointing. Two roast dinners were no more than ok and over priced. Two toasted sandwiches took half an hour to arrive (so after the other meals had been eaten) and were over...

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Sandraharris50 . 2019-04-14

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We went for lunch today as we have many times over a number of years. Unfortunately today’s visit was a great disappointment. Firstly half of the tables had reserved signs on them purely because they were under staffed again as it has been on the...

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Margaret221151 . 2019-04-05

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Mum loves coming here and have been doing this for a while now. This centre has actually been taken over by Wyevale Garden Centres so I think is no longer privately owned, but still retains it charm and excellent service. The Sugar Loaf Cafe is...

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Claire W . 2019-03-20

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This place is a little smaller and it helps to be a little familiar. First, the queue to the service counter tends to make it hard to actually read about the menu, so look out for clipboards on your right. There were two meats offered...

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rodburris . 2019-02-20

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Combined a trip to the garden centre with lunch, cafe was understaffed, disorganised, poor hygiene in open kitchen and slow to get served, once we spoke to a colleague they were polite, took our order and service was good but you could tell they were...

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richardbE4329UG . 2019-02-14

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Lovely spring plant selection to tempt forward thinking on the gardening front. Had a cup of pretty tasteless coffee in the café. Served by the one smiling faced member of staff I came across during the whole of my visit. The café had a dirty...

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Lorna D . 2019-02-13

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We stopped here on our way back home and wanted somewhere to have lunch. They were still serving turkey lunches so we both had the turkey. This restaurant is much better than the Wyevale we have in Hereford. The staff very friendly and helpful. Keep...

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herefordliz . 2019-01-13

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Although the staff were very friendly, the festive lunch was a bit of a let down. After a long wait, the starter looked pathetic, the main was delicious but not very hot and the desert was not as advertised. The berry coulis was just a...

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Richard F . 2018-12-20

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Had an amazing festive afternoon tea for four. Food was excellent, service was amazing. Very good value for money would definitely recommend it.

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Hannah C . 2018-12-15

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Popped in for bite to each and to meet some friends. Busy restaurant, everyone seemed to be enjoying their food and the staff were all happy. Will visit again.

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Chris B . 2018-12-09

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We have just returned from having an afternoon tea at Raglan Garden Centre which was very nice. This consisted of sandwiches,scone with jam and cream and a selection of little cakes and as much tea as we wanted. Excellent value at only £14 for 2....

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LindaJFord . 2018-12-08

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We always call in here when we eat out in Raglan. Lovely variety of healthy plants, varied and interesting things in the shop which is well laid out. One of the few places to buy pool supplies and admire the jacuzzis.

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gillwhitegables . 2018-12-05

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Lunch here is generous and reasonably priced. Staff very friendly and accommodating This is a regular visit for us as we enjoy the run here and the plants are also good

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Putney_Boy1951 . 2018-12-01

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Not a very positive experience today at Raglan Garden Centre today with our 90 year old mum with mobilty problems who needed to sit down before we ordered. There was no menu displayed,one member of staff didn't know what it was so had to wait...

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Zummerset_Man . 2018-11-20

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We went to have a look their Christmas ornaments and to have lunch. A lovely array of Christmas stock and some unusal things but I felt some were exceptionally pricey such as a Christmas cushion that was £17.99 that you could get from other sellers...

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Louise D . 2018-11-18

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We usually get our Sunday Lunch here, after walking round the garden centre. But recently the meals often run out quite quickly. Well before the stated serving times. Last time we watched a server pile a plate really high with meat, after we’d waited, and...

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JaneFrost . 2018-11-14

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Good selection of plants and helpful advice from staff. Had lunch in the café and found the selections good and the food hot. Recommended.

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bluminidriver . 2018-10-28

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Went for a meal today with my family, the vegetarian option (the only one) was dried up and looked disgusting so I opted for a plain jacket potato. For someone to come over and inform me that they had none left, so I was offered...

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TeriC203 . 2018-10-26

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A great way to ignore the rain and enjoy a stroll around the garden centre at Raglan. Lots of interesting twists and turns of varied merchandise. So we ended up with plants and garden maintenance items. Christmas presents were purchased a stop off at the...

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NormaJulie . 2018-10-12

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Great for browsing - always lovely displays. Fabulous range of gifts, cards, books, cookware etc as well as loads of pet-care stuff and, of course, pretty much everything you need for gardening from plants and shrubs through all kinds of pots to all manner of...

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Nestavipers . 2018-10-02

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Great food lovely staff, the restaurant was very clean ,it's not the first time I've been & the standard of the food is consistant, very reasonable prices

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Sharon A . 2018-09-23

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A seniors two course lunch for 19 was booked and from the minute we entered the restaurant we were made welcome. Tables had been set up for us and as we had pre-ordered our meals, we were quickly served. We had a main meal, dessert...

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166maureeng . 2018-09-19

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This is a decent garden centre with a good range of goods, plants, clothing, aquatics etc for sale. It's a spacious layout and the staff are very helpful There is plenty of parking too. We didn't try the cafe - we came for the garden...

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disco k . 2018-08-30

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Impossible for us to visit the Wyevale Garden Centre without popping in for coffee and cake. Lunches not bad either.

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Iain C . 2018-08-27

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Popped in for coffee and cake. Nice enough, but was very expensive and noisy. Better off popping up the road to Abergavenny.

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BoxFamily1 . 2018-08-27

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There are a good selection of plants here which are pricey but all the Wyevale Garden Centres seem to be the same and it lacks anything out of the ordinary. However, it is worth a trip out to spend an hour or so. But.... the...

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Judith L . 2018-08-23

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