Raffles Coffee House in Preston

Came here for breakfast for the first time as we usually come for a scone and a brew. We got the mega breakfast and 2 brews and it came to £33.50 which i thought was extortionate !!! I would return for a scone & a brew but wouldn’t get the breakfast again !!!!

In my opinion there is no better place to go to eat breakfast, lunch or afternoon tea and cake than Raffles coffee house in Preston. The portions are good, the food is to a very high standard and there is a wide variety of meals on the menu. I myself am vegetarian and never struggle to find something. The staff are excellent, friendly and professional and willing to help with any questions you may have about the menu. Children are welcome and high chairs are available. Wheelchair users are also catered for. Tables are not too close together like you get in some cafes so you feel the lovely atmosphere and you don't feel on top of each other. The decor is bright and in good condition and it is kept spotlessly clean all of the time.

I have been visiting Raffles for many years and have always this eatery for the lovely food. Sadly, after my visit yesterday I won't be back. Unfortunately a number of the waitresses seem to lack basic training in hospitality skills. They were all very pleasant and it is not their fault that they are not trained properly. The young lady who took our order struggled to understand a simple request for a wrap with ingredients from the sandwich list as my friend has a number of food intolerances. We eventually placed an order and hoped for the best. Our drinks arrived quickly and I asked if my diet coke was that as it was served in a glass and not in a can. The response was, I think so. After a few more minutes we got to the fact that it was diet coke as Pepsi is served in a can. Our food arrived and we were immediately disappointed. My bacon and brie baguette was cut in half and had 2 thin slices of brie on each half and a piece of bacon on each piece of baguette. There was a thimble of coleslaw and a small basket of chips. For £13.50, I felt the food, whilst edible was poor value. My friends wrap was nicely filled and despite an instruction that she couldn't eat raw onion was accompanied by a thimble of coleslaw. We them noticed that she had been charged £1 for the cheese in the wrap. We weren't told this at the time of ordering and was asked if she wanted salad in the wrap. As we ate our meal, 3 different waitresses walked past our table on numerous occasions and not once were we asked if our food was okay or if we wanted anything else. We also noticed that the food being delivered to other tables around us seemed to be (a) more generous in the portion sizes and (b) better presentation. After we had finished our food and had been sat with empty plates and glasses for at least 10 minutes I attracted the attention of a waitress and asked for the cake menu. She took our order and went to clear the table. We were asked if our food was okay. We said it was okay, and we shared our concerns. We were told that we wouldn't get a discount as we had eaten everything and that sometimes when the kitchen was busy they rushed the orders. We were told to explain our complaint when we paid our bill.Our drinks and desert arrived quickly and the lemon meringue pie was lovely. When we went to pay we encouraged a rather rude and unpleasant member of staff, who clearly had no customer service skills. Her attitude was appalling. She did not apologise at all and said that all the sandwiches, baguettes and wraps were the same price and that by having cheese and ham my friend had ordered an extra item, hence the charge. She could not grasp thar this was not explained to us when we ordered and that maybe in this day and age having gluten free bread might be a good idea. Eventually after a couple of minutes discussion I gave up as it was obvious she wasn't interested in the feedback and we paid and left. We were not after a discount at all, just recognition of the issues we raised. Such a shame as the cakes are lovely and some of the food looked delicious

I have been going to Raffles now for over two years and cannot fault them at all. The food is excellent and of good quality and the portions are good sized. I am vegetarian and always find something to eat there and can recommend the vegetarian breakfast. In the past I've had quiche, jacket potato, toastie and sandwiches and all have been excellent. The place is spotlessly clean the service is good and the staff are attentive, helpful and friendly. I have taken all my friends there and they've all been impressed and always suggest raffles now to meet up. 10/10 for everything

Visited here today and can only say the service was brilliant especially young Rachael she served us and everyone else in between she was clearing tables brushing up inside and out she never stopped on her own. We will definitely be back.

Very overpriced and low quality ingredients Teabags are cheap have a bad taste Door keeps being slammed very loudly no care for any customers

Was looking forward to a lovely quiet lunch with my partner. Unfortunately our food took over half an hour when hardly anyone was in the restaurant. My hot baguette was freezing cold so were the curly fries. My partners toastie was also cold and the portion of chips that came with it wasn’t even suitable for a child. Wouldn’t go again

First and last time I will be eating here. Waited 20 minutes for quiche and chips, which when it arrived the chips were hard and the pastry base of the quiche was also hard to cut into. Then ordered cake, which after 15 minutes hadn't arrived so cancelled cake and left.

We waited half an hour for soup and half filled baguette, when it came the soup was only warm - called the assist who took it away …. waited another 25 minutes after asking the assistant again !!!! Half a bowl came back no croutons it was pathetic - there was only three to start with !!! When we went to pay I told the assistant and she said the next time we go in - tell them they would give us double!! There won’t be a next time - the customer service is DISGUSTING !!!!!!! There wasn’t ( can we get you anything else ) …. More staff training needed - AVOID !!!!!!!

I have visited Raffles coffee shop many times and can honestly say that the food and the service is exceptional. It is a very busy establishment which obviously reflects the popularity of the place. The food is always fresh with quality ingredients and is very reasonably priced, and there is a great variety on the menu. The staff and management work very hard and are very friendly.

Great visit as always. Been coming here since I was a child with my nanna, I now go with my husband. Great food and the service is great too.

Lovely food, quick services, spotlessly clean. Pea and ham soup amazing, scone fresh and staff polite and attention even though busy.

Just been in here for a light lunch it was lovely. Spotlessl clean, great service, nice food and good value. First time I've been in a coffee house that can actually make a good cup of tea. Costa, Nero & Starbucks are you listening?

Had food poisoning from mozzarella and ham baguette very ill and complained acomplained twicewirh h 3 other order

Ordered 2 toasties and 2 drinks at lunchtime. I have never, ever been anywhere, that doesn't serve a side salad or garnish, on the plate. Today our cheese and tomato toasties, looked really unappetising with a little bowl of all white coleslaw.These were not cheap either. The table next to ours also commented ,as they had toasties too. I think this needs addressing, even if they offered 2 priced options ..with / without salad

I often take my 3 year old for a breakfast at weekends and thought we'd try Raffles as it always looks busy. We got the menus and all I wanted for my daughter was a sausage and beans, I asked the waitress if that was okay as they weren't separate on the menu, she said she'd check and if it's a problem would let me know, she never came back, it turns out they charged us for a kids set meal at £4.95 which included chips, they just decided to charge us the full set meal price but did not even offer us the chips. As for my full breakfast I thought at £8.50 without a drink it was borderline expensive but if the food was good quality then not a problem, unfortunately it was not, supermarket budget range most likely - very low quality produce, the beans had hardly any sauce on them and the bacon was undercooked, the eggs were actually okay, we will not be visiting again and warning all friends and family to avoid.

It was so nice to revisit Raffles after a time away due to Covid. Nothing changed still really clean, great service and good quality food. A couple of reviews mention cost but in my opinion the quality of the produce used speaks volumes. It is excellent. Freshly prepared and beautifully cooked. So nice to be back.

Excellent coffee house We arrived in an area we did not know and found this great cafe. Staff were very really accommodating and food good value for money. Will definitely return again.

My husband ordered tea without milk but with lemon, served tea with milk no lemon. We each had sandwiches & a portion of chips between us. The sandwiches were nice but fill with so much they just fell apart. The bill cam to £20.85p that was for a plate of sandwiches each, 1 portion of chips, a pot of tea & a large Cappuccino coffee. Really.

I recently discovered raffles coffee house through a friend and my god am I glad I met him, I felt more at home there than I do at my mums, Very friendly and helpful staff Not to mention the food, would highly recommend to anyone looking to chill with a brew through to eating some mouthwatering foods

Absolutely brilliant! Visited today with my flat mate and thoroughly enjoyed it. Staff are so friendly and the food was gorgeous! The salad I got with my jacket potato was perfect. I am so fussy with salads as I don’t like onions, peppers and tomatoes so when it came and it was just lettuce, cucumber and carrot I was made up! Sad I know! Was my first time visiting and will definitely come again and recommend to everyone!!

It had been 12 months since I last visited this establishment, and wow, it was so different. They refurbished it last October, and it's fantastic. The food is as good as ever and I can't wait to visit again.

Lovely service from the get go, was greeted at arrival and provided a menue, fast service and great food especially the scrambled egg on brown toast. The staff are friendly and amazing service.

My sister and I visited here for a late lunch. There was a very nice greeting on arrival and our waitress was lovely, really friendly and helpful. We both decided to have tea and the crispy potato skins, At £7.95 we were expecting a really good plate of food but when it eventually came 30 minutes after ordering it, we found a really unappetising plate of food. Both our potatoes were only warm and my sister's was charred on one end. We were going to send it back but did not want to wait another 30 minutes. I acknowledge we got what was described ie the skin of a potato, deep fried with bacon and mozzarella but for the price it definitely was not worth the money. The salad that came with it was 1 cherry tomato halved and a bit of shredded lettuce. It is a shame the food did not match up to the service - won't visit again.

Came here with my mum for a light bite to eat, asked for a bacon toastie, I could not believe the price. £7 for a bacon toastie... waitress told me there was nothing she could do as it was a set price, and it was still the same price without Brie. My Mums toastie was cheaper than mine! Which was a cheese and onion. When we got our food the staff didn’t even come and check, if everything was okay with our food. The food was lovely yes, but so expensive. I wish something could have been done, instead of charging me that amount.

Came here with my partner on a weekend. The place was busy and we sat on a tiny table all cramped in. A girl came over to take our order so we ordered a cake each and a cup of tea. We had to wait a while as it was busy. The girl came over with the cakes and tea. Her name was Ellis really lovely girl. As we sat there I heard her being shouted at and humiliated by another girl there. I felt sorry for her and smiled over at her. She seemed to be the only one running around helping out. I ate the cake and drank the tea quick asked for the bill. As I paid I gave the girl a tip but this was taken off her and put in the staff jar, which is fair enough but didn’t want to tip the rest of them. I heard the staff complaining and swearing. Not nice at all won’t be coming back. FYI the bill was expensive, over 12 pounds.

recently refurbished and extended cafe but the same cannot be said for the menu extremely poor service from this cafe with regards vegan food the only thing the waitress could offer me was jacket potato and beans and side salad also my mum was ill half an hour after leaving the cafe after having a cream scone. terrible experience will not be going back.

Decided to try the newly extended Raffles.The menu is very good but some of the items are a tad over priced.Mum opted for a jacket potato with prawns and salad. The potato was still a bit hard but not to bad.I had cheese and onion quiche with chips and salad...made me giggle when the tomato on the salad was one cherry tomato!!Nice quiche though.Tea for 2 came in one large, very heavy teapot for someone like me with sore hands.

We visited today for a spot of lunch and credit to the owners the new look is great but still not much room to pass into the cafe with a pram, if there are people paying at the till you have to wait to walk through as there isn’t enough room to get past.On looking at the menu and making our choices we saw that they charge 75p for a mug of hot water - to me that is just ridiculous. Luckily I had a bottle made up and didn’t need to pay for some hot water to warm her bottle as I would have left. All other cafes/coffee houses that I have been to since becoming a mum happily give you hot water if needed for bottles. We ordered our lunch which took a while to arrive but was nice but not as hot as I would have expected.

Love it here! Food and service always consistent! I get takeout quite often and thats always spot on. Great place to eat when shopping in Preston.

Went to Raffles coffee shop, St. Georges Centre, Preston, this morning with my friend and to say I'm unimpressed is the understatement of the year. I ordered a veggie breakfast at £6.25 (at least Dick Turpin wore a mask!) and my friend ordered a regular one. Then we waited....and waited....and waited. I swear to God, it took that long to arrive, I was in two minds whether to get Horlicks with it instead of coffee!! When it finally arrived (and my friend woke me up) I was presented with 2 slices of cold toast, 2 overcooked hash blacks and lukewarm beans and tomatoes. The eggs were okay. At £6.25 a pop I at least expected a veggie sausage but then, after seeing what I was given, maybe I had a lucky escape. Raffles is overpriced, the food was awful and the service wasn't that great either.

Went for a coffee and toasted cheese and tomato sandwich at this cafe. Coffee came about 2 minutes after order , approx 20 minutes later a burnt looking piece of bread which looked like it had been welded together which also came out with a just as unimpressive little miniature saucer of coleslaw priced at $6.95.Definitely would not recommend this place for toasted sandwiches if this is the best they can do for the price.

It would be easy to overlook Raffles with all the other food outlets nearby. But it is definitely not to be overlooked! We had the club sandwich with chips. Amazing! Friendly service and good value as well.

I visited yesterday for the first time but a regular for a long time with my friends. It’s a family owned business of many years and the staff are very friendly and attentive. They couldn’t do enough for us. We had a main course and a small cake (small by choice) with our coffees. Everything was delicious. Highly recommended.

All I wanted was pot of tea and a a toasted teacake. I asked for extra hot water for the tea. However, the tea arrived - no extra water, so I had to ask again.

Lovely cakes and coffee which we expected and gave 5 star rating, can't grumble at that but the service is appalling. We knocked off a star for every bad service.Firstly cutlery and napkins thrown down in a heap with our drinks.

Took my friend for afternoon tea here. It was here first visit, even though she is local to Preston. All I can say is that she was so impressed with the selection of food on offer, the service and the cleanliness of the cafe. Will she return, oh yes, and with her mum, as will I.

Big boys breakfast during an early afternoon after visiting Slaters in Preston. Really well presented and the staff were really polite and appeared happy to be there. Good food, really good service and enjoyed it.

As we were doing a little shopping,We decided to visit Raffles. My wife had visited early on in the year . We were greeted and shown to a table and allowed sufficient time to choose our food. We had a short wait whilst the meals were prepared and was soon presented with our drinks order. The food was delicious, hot and well presented.

Very attentive and friendly staff and the best Manchester tart ever !! Excellent food and nothing is to much trouble .

tmosphere, excellent service, delicious food, reasonable prices.

I arrived at the raffles cafe with my partner thought we would get some lunch as it used to be reasonably priced. We were seated and a waitress arrived to take our orders was surprised there were only two staff working that day i ordered an omelette i was given the option of choosing my topping and i chose cheese n mushroom..they declined to let me change tomatoes for anything else, they said I have to have tomatoes.

Well what a little gem this place is, the staff were really nice and very helpful. I had a prawn sandwich and a large slice of delicious lemon meringue. The sandwich was soft white bread tasty prawns and salad, there was enough for two that's why I had to take the lemon meringue home to eat which by the way the staff were only too pleased to wrap up in a takeaway box. Another nice thing I noticed about Raffles was no one seemed to be on their mobile phones, people were just chatting and enjoying the food. Will certainly be going again.

Brew stop on shopping trip greeted by friendly staff who directed us to a table and brought menus. We took the morning special of tea or coffee and a toasted teacake for £2.75 our drinks were brought to our table and hip hip hooray they brought no milk for our requested black drinks. Teacake came ready buttered which I personally don't like The place was well used with people from all walks of life who were greeted in the same manner by all staff. Well done girls

Today me and my family decided to visit Raffles coffee house in the shopping centre the menu did not state that you get callslaw ith your meal which I can't stand also when I ordered my meal I specified no butter after a short wait it came and it had butter on it so I then had to send it back and by the time it came back my family had finished there food. I don't think I will revisit the restaurant because its not hard to do an order correctly.

It has been some time since we last ate here. We used to stop off here for a lunchtime meal as a treat.

I have eaten here many times & the quality of food is good. The service is good & the girls are lovely. I can honestly say the milkshakes are lovely.

Myself and my friend went for a catch up and a brew. There were no-one else in. I ordered a Latte and my friend ordered a cup of tea. Shortly after 2 customers came in who must of been regulars because the lady said to both "are you having your usual". The 2 customers got there tea and coffee before our order and ours came 5 mins after that. Just thought it was rude.

I have had the pleasure of visiting this establishment on three occasions, up to now. The first two visits were with my best friend. We had the afternoon tea, which consisted of very fresh sandwiches, scone with jam and cream and a pot of tea. What a delight it was. To be honest, my friend and I would go to Preston just to visit this cafe. The last time I visited, I was in the company of two of my grandchildren. We all had a meal, and I have to say it was fantastic. We all really enjoyed not only our lunch, but the desserts and milkshakes as well. Spot on service and very reasonably priced.

Called in with Mum for a spot of lunch. Very good choice on the food and drinks menu and very reasonable as well. We both opted for the homemade soup and half a baguette. Choice of 2 soups, leek and potato or carrot and coriander and a very good choice of filling for your baguette. Would definitely recommend.

Busy little cafe in St. George's shopping centre. Really pleasant staff. We just came in for a cup of tea but the menu and food looked good.

This cafe is located in an indoor shopping centre in the centre of Preston. We have often visited here for coffee but on this occasion we did not have a good experience.

Called in for coffee and cake, wasn't too keen on the cakes so just had coffee, reasonably clean and tidy, service was ok, but didn't fancy a cake, although a reasonable selection was available.

Busy cafe so a good sign. Ordered baguettes and wraps and got more than we expected. Not cheap but filling. Next time will share!

Called in and ordered All Day Breakfast. Tasty Bacon, quality sausage and a cook who can fry eggs - all very tasty at a reasonable price for the quality of the food and standard of cooking - will go again and recommend to all.

Called in here today with my mum, lovely friendly staff, was reading the board outside which was high up and the waitress came out and handed us a menu,not pushy or anything. We decided to have lunch here got to pick where we wanted to sit not like some places where they tell you where to sit. Very good choice of menu all at reasonable prices. We both opted for the homemade soup with Half a baton mine had tuna and sweet corn mayo mum went for prawns, we shared a bag of crisp and a teapot of tea between us, nothing was left as we both enjoyed and would def recommend and call in again

Been a customer here for years now and the food is very tasty! The service is generally quite good however it can get quite busy at peak times.

Went here when shopping with daughter I had a small coffee (meant to be regular but 2 sips and gone) and apple pie and ice cream that was warmed up In a microwave and one small scoop of ice cream that cost 1.50 and tasted like cheap ice cream daughter had a glass of water and ice cream she did not like her ice cream the was 13.25 over priced.

We came here with the children before we went to the pantomime at the guild hall. It was very busy but didn't have to wait long for a table. The staff were very fast considering how busy it was. We all had different menu choices and everything came at once and was very enjoyable. I much prefer to go to smaller cafes rather than the chains as at least you know the sandwich hasn't been in a packet for days and this cafe is one of the best I've been to lately. Our waitress even said merry Xmas in the way out.

We had two all day breakfasts and one filled half baguette with soup. Breakfasts were dearer than normal but came with chips but no toast. When the waitress asked if the food was alright I told her that it wasn't. I said that the beans and the bacon were cold and that the eggs were hard but I did not mention the unevenly cooked sausages or the fact that this supposedly hot meal had been served onto a cold plate. Her response was to say "Oh" and walk away and not return.

Walking through Preston on a Saturday morning looking for somewhere to eat breakfast, we passed several chains with limited and unappealing menus, but no local eateries. We had begun to wonder if we would ever find a friendly place with a good choice of breakfast options. So we were very pleased and somewhat surprised to find the perfect place inside a shopping centre. The staff were friendly and helpful, and there were several tables to choose from. The menu offered a wide range of breakfasts and we could each find just what we were looking for. When the meals arrived, the ingredients were fresh and everything was well cooked. The mega breakfast was huge! The teas and coffees were fine, and the toast and toasted tea cakes were also toasted just the right amount. The environment was clean and comfortable, and the noise levels made it easy to have a good conversation. While the space itself doesn't have a lot of character, being in a modern shopping centre, the food and service made up for this, and we would be happy to return.

I go into raffles whenever I'm in preston, the staff are so welcoming and friendly, and the service is always quick, getting seated and getting drinks! i went in today and had a hot turkey baguette, it had sausages and stuffing on as well. It was the perfect christmas sandwich to have on my busy christmas shopping day (the curly fries were a good touch as well)! i would never go anywhere else for food in preston!!

First visit today and what a lovely coffee shop this is. Staff are very friendly and when i asked if they had any gluten free meals they actually had a gluten free menu. My wife is in a wheelchair and they accommodated us in the seating area outside. I liked the fact that it is table service as these days most places you have to queue up to get your own and with a wheelchair to manoeuvre can be quite tricky.

Luke warm food, bacon and beans on toast came as bacon toaster and a small pot of beans. Unfriendly waitresses. Only tip I can give is that if you don't want honest feedback then don't ask your customers "is everything ok". Save your money folks

This is by far my favourite cafe, food is amazing and the service is great. Always so welcoming and put the customers first. Couldn't fault at all :-D

Visited the cafe today with my family. It was very busy but the staff were very helpful and the food was excellent. When i asked to change something on the menu they were very accommoating. It was priced as i would expect for a city centre cafe with high overheads and lots of staff as being in business myself i understand how costly it can be. well done

Food generally good here, tables a little cramped as waitresses end up knocking chairs to get round on occasions in some parts of the restaurant.

I'm sorry for the bad review but i think your food is over priced and it doesn't even taste nice.

Called here for lunch with my son....food was pricier than you would expect for a lunch menu! My son had a minuscule tuna wrap with a bit of shredded lettuce and I had a jacket potato with tuna....with drinks each this totalled £18!! The food was nice but certainly nothing special and was of average portions! My fresh orange was £3+!! I could have bought my own freshly squeezed bottle from Booths for that! Sorry, but we won't be visiting again!

We ordered a cheese and onion toastie to share as a quick snack and thanks goodness we only ordered one. It came on a side plate no garnish nothing just the breville type toastie looking extremely sad and with the grand price of £5.50 !!!!! i have been eating in preston town cafes for 40 years and never in all my years seen such a sad display of food. For instance we went to a pub yesterday and for £6 i got cheese and ham toastie full garnish, coleslaw and fries - yes ! proprietor read and learn if you want people to come back because we wont. I was truly disgusted by what was presented to me so much so i felt compelled to write this. Listen and learn !

Everytime me and my husband come to preston, we always visit raffles for the amazing food & service. Can't say a bad word about the place will be looking forward to visit again when we are next in preston.

So today this came up in my memories....

Excellent food. Friendly atmosphere. Come here often and must say they work very hard. The afternoon special of scone and coffee is a bargain and delicious.

The coffee shop is a nice place to go for a snack, drink or lunch. The coffee is good, the service is good and the food is good. There are decent portion sizes too - it is enough to fill you up at lunch time. It is slightly expensive for what it is but I always enjoy it.

Raffles, in the St. George's centre offers morning coffee with toasted teacake; or afternoon tea with a fresh (large) scone, butter and jam; or Afternoon tea with a sandwich of your choice. Tables generally seat 4, and the background music (not intrusive) is from the 30's through early 50's

The food was great I had a club sandwich and my wife had the small breakfast great portions fair price and great service I will definitely be visiting again

I went in the morning and had a mega breakfast which was really nice, everything was cooked to my likings especially the eggs, and the customer service was great and very friendly I would defiantly come back again

very disappointing , we had to wait 35 mins for our toasties to be served, we did ask half way through waiting how much longer it would be and no body came back to us , a total lack of communication and when we finally were served after we finished we did complain and we were smirked and laughed at by the two young ladies running the place and we were told the owner would not speak to us as it was their day off, however the lady who was running the place that day was speaking to the owner on the phone herself, she was told to use her judgement about maybe discounting the bill as a good wil gesture and to our disappointment we were simply told no... i just found the whole experience humiliating and will not be returning .

Me and my family went for lunch, the cafe wasn't busy even though it was lunch time, eventually our order was taken, we waited 25 minutes and no food had arrived, I then asked how long it would be the reply from the waiter was I will send a message down to the kitchen, not one person had said there would be a long wait which I find very bizarre. Eventually our food arrived with no apology, the food was good. On paying the bill I explained to the young girl who said she was in charge what had happened. I expected a goodwill gesture but there was nothing offered. I asked the young girl to phone her boss who left it to her discretion, but she was still not prepared to offer a goodwill gesture. Overall the whole situation was dealt with very badly. I think staff training is needed very urgently as you will loose custom and may I stress other customers were complaining about the length if time waiting for food..

First visit of many to a nice little restaurant. Had the Thai sweet potatoe soup, crusty brown bread and nice coffee Would highly recommend for lunch

Had the afternoon tea of sandwich and a scone. Two tiny triangles of hard bread with a tiny piece of ham appeared with an equally hard scone.. The couple opposite were complaining of having to pay 75 pence for a cup of hot water. Won't go there again ..Dissapointing as from the outside It looked a lovely coffee house .

Having visited Raffles a few times over the last few months, I have been able to order a variety of different dishes.

I have visited here several times over the years. Yeah ok, its just a coffee shop, but they do nice food as well

Been to Raffles many times and it has always been fine. I like the setting and the authenticity but it isn't a great place hence the title. I came I think for my final time on Sunday - ordered corned beef hash and a roll with a cup of tea, well the hash was not good - I mean there were potatoes, carrots and corned beef all on the plate but that's it - no finesse, no gravy and absolutely no love! The roll was a brown roll and was £1.50, outrageous - I wanted to return everything and not pay but my partner didn't want a fuss. Edible and forgettable, I won't return I'm afraid. This place needs to buck its ideas up!

Me and my daughter visited this cafe at 12noonish, the place was heaving but you would not have thought so, the waitress showed us to our table really friendly and very attentive. We both had the same as we were in a hurry christmas shopping. The tuna baguette on brown was stuffed with a lovely creamy mix, Superb!! And might i say the ice cream banana milk shake gave me brain freeze but was worth every sip!! I have a very fussy personality as i have a chef background this coffee house/cafe is the best i have had the pleasure to snack at. Thank you!

Me and my daughter called in one late morning for brunch. We ordered 2 breakfast and when they arrived and we started eating the food was barely warm. The staff took the food away and brought us two more fresh breakfasts and a complimentary coffee for us both.

I visited this cafe yesterday, we had 55 minutes before the pay and display ran out on my car, so plenty of time for a cafe meal. We sat for 10 minutes before I caught a waitresses eye to take our order and it took 9 minutes for our drinks to arrive. The cafe was busy but not full. After waiting half an hour for our food I realised we had run out of time and had to leave straight away. My mum is recovering from a broken ankle and has only been out of her cast for 2 weeks so we couldn't walk fast back to the car. As we got up to leave our food miraculously appeared, I explained that we had to go but they were still trying to push it on us and said we had to pay for it. I ordered an omelet and fries, peas were advertised with the dish but as I'm allergic to peas and they cause anaphylactic shock with me, they suggested a small side salad of lettuce, tomato, cucumber and shredded carrot, no cress as I stipulated – perfect and the waitress wrote all this down. When the food actually came, very late, it had peas all over the plate so the plate of food was totally inedible to me. I paid for the drinks and was leaving under a barrage of insults from the management and staff when the shopping centre security came to intervene. I was advised that they could call the police and I asked them to do so! I explained that the food was late and whilst I wasn’t in a hurry when we arrived, the situation got urgent due to their lack of service on their part. I explained that the peas could potentially kill me and they didn’t care and actually lied by saying I didn’t ask for salad but when I challenged them and asked to see my order slip they couldn’t / wouldn’t produce it! Why would I ask for food that could kill me!!! As I went to walk away the manager shouted a tirade of disgusting insults, abuse and slanderous character assassinations at me in front of the whole shopping centre. I ran back to the car, leaving my 70 year old mum to do a slow painful walk, I was 10 minutes late but thankfully no ticket! I have never experienced such unprofessional customer service and such an unpleasant encounter, this is a horrendous place and should be closed down!!!

We have been here previously for lunch, so thought we'd give it another go. It wasn't busy, we were given the choice of a table, and the menu's brought over straight away. We ordered a couple of filled baguettes with chips and coleslaw, plus a couple of hot drinks. Whilst we were waiting for our food, another couple came and sat at the table next to ours. This couple seemed to be totally invisible to the staff, who just stood by the counter chatting. The couple waited - but still nobody came over to greet them or take their order. They got up from their seats, put their coats back on, mentioning to us that nobody had been over, despite the fact that many of the waitresses were doing nothing (just coasting or chatting). The couple walked out right past the waitresses, saying nothing. I still don't think they were noticed. They had been customers previously of Raffles - but I doubt they would be venturing back after this, and I don't blame them! Plenty of other places to eat out in Preston. Our food was OK, though a bit pricey. The sausages in my baguette were a little burnt and dry. Chips - were just 'fries' really. Good job I had ketchup for both!

The cafe is always good for a snack / drink, the menu is limited,the prices are slightly expensive , the tables are close to each other and not particularly wheelchair friendly.

For a quick coffee when shopping its nice, but don't waste your money on the food. Ate here and had the soup and baguette. Mushroom soup just tasted of salt and the prawn baguette was tasteless. Family member swapped baguette for bread, and just got a few tasteless prawns on brown bread (half slice bread) £6.95. Not value for money at all and very disappointing. I wouldn't eat here again but would try the cafe in St Georges shopping centre - i think Raffles need to re-think as competition is around the corner.

Nice looking coffee shop that is very traditionally styled with no gimmicks or branding associated with high street chains. Good quality drinks at reasonable prices with good table service. Nice change to the well known brands.

We stopped for lunch at this place having never been here before so we thought we'd give it a try whilst out on business. They are located inside a covered in shopping arcade. Inside seemed quite busy so we sat just outside (there were a few tables just by the main entrance). There seems to be plenty to choose from on the menu. Even though they were busy, it still seemed to take a little longer than expected for the food to arrive at our table. We both opted for a Soup and half Baguette Combo. My husband chose the ham baguette with carrot and coriander soup. He commented that the ham baguette could be improved with a bit of salad to add to the baguette (which only arrived with a small pot of mayo). He enjoyed the soup which had plenty of flavour. I chose pea and ham soup (which was the other 'soup of the day') and the prawn with marie rose sauce half baguette. The pea & ham soup was lovely, lots of flavour and texture with good sized pieces of ham. The baguette came lightly buttered with the prawns on top and a small pot of marie rose sauce on the side (rather than all mixed in together). I had fresh orange juice to drink and my husband chose Americano coffee (which he enjoyed). Probably a little more than we would normally spend when eating out for lunch as there are places out there offering good quality lunch deals of 2 or 3 courses from £10.99 per person - when this was just soup and half a filled baguette.