Premier Inn Weston-Super-Mare (Seafront) hotel in North Somerset

Luckily, we had a sea view room clean and tidy like most premier inns would stay again.

Enjoyed our stay clean room and comfortable bed however staff not friendly or willing to help. Don't use the vending machines in reception as when they don't work you have to ring a number that doesn't answer and staff have no access or are able to refund the money you have spent in them. Breakfast was nice and cooked fresh to order however coffee machines did not work and staff were not helpful at all when asked if they had other coffee making facilities and would not serve cold (non alcoholic drinks) from the bar so options limited. Would come back but staff need training in politeness, understand some things are out of their control but there is no need to be so rude/blunt with customers asking for help/support.

Great hotel. Really hard to find as there is no signage outside the hotel. Nice people and room was great.

Good premier Inn staff very professional and friendly great service once again.

I Cannot recommend this place enough. After an issue with head office.who were extremely. Rude!! I was treated amazingly by staff..Nathan who was front of house was so reassuring and kind..I will certainly stay here again. First class.

Standard. Easy. No nonsense. Can't complain. And right on the sea front near the bars is very convenient.

I arrived New Years eve, I was looking forward to dinner in the evening, having only had breakfast at home before my journey and Alas over hearing a conversation at reception( Whom I had to go looking for as they didn't respond to the bell being rung 3 times) the bar and lounge were closed because noone was there. Well i was! And hungry! So, a packet of cheese and onion crisps from the vending machine at an extortionate price was my dinner! Shower wasnt great either, and i know they can be as stayed at Holborn in London several times. On a good note a huge shout out and Thankyou to Ryan and Nathan.....just listening to the lady with the unexpected twin girl grandaughters at New year was exceptional. 10 stars each from me to you both thankyou x

We had an amazing time in this hotel, the staff were amazing so friendly, we had a slight problem with our room, it was sorted straight away and we were gifted a free breakfast as an apology. Special thankyou to Nathan for being so amazing and helpful :)

Amazing experience, a special thankyou to Nathan that helped out when we had an issue with our room he moved us immediately, all the staff was really friendly definitely recommend.

A convenient location by the seafront and with walking distance to the town centre. Clean and well presented rooms. Staff are welcoming and attentive. The breakfast is to the usual standard which is good. Different dietary requirements are catered for. There is no onsite parking. However, there is a paid car park a couple of minutes walk along the same street.

The staff were very rude apart from 1 lady with dark hair.

Nice clean hotel with a cracking buffet breakfast.

On the beach rooms are clean we always use premier inn.

Hard to use parking app in carpark and carpark has nothing to do with premier inn. Not great if you have bad signal or new bank notes will only take king ones. Premier inn itself was clean but a very heavy smell of ganja someone definitely smoking it in their rooms. Socks over fire alarm in our room very dangerous. Overall worse premier inn ive stayed in with the hassle of parking and the ganja smell. Definitely not worth the money i paid more like a 3 star hotel.

Perfect seafront location. Parking nearby. Clean and quiet rooms.

Always overbooked not sure enough staff

I was waiting to see what would happen with the promised followup before writing my review and I think 3 weeks is actually enough time for them to react. I stayed in a premier room with breakfast at PI Weston Beachfront mid-May as I wanted to have a seaview room in a nice hotel during my holiday. Weston is lacking in nice hotels and paying more for a nicer room seemed to be a good solution for me. On arrival, I abided by the checkin after 3pm rule and spent my time out exploring Weston before getting my room. The first time I used the bathroom was just before going to bed. When I opened the bin to throw something away, I discovered that it was full! On showering, the floor of the shower seemed sticky. I wasn’t going to complain as these were not such a big deal to me. That was until I lifted the toilet seat cover and saw pee stains on the seat. How disgusting! Furthermore, it is most strange that the second towel was chucked on the floor (not neatly folded) of the open cupboard at the entrance. I was told later that this is Premier Inn policy. If there are two occupants, the second person has to go out of the bathroom to get the bath towel and there is no second hand towel for him/her. Premier Inn, please explain the logic of this. I’d rather trade in the iron and ironing board for towels in the bathroom. Who needs an iron and ironing board at a beach town? The next morning, I went down to inform reception and there was a manager at the counter. She apologised and said that she would talk to housekeeping (cos the supervisor happened to be in the hotel then. Aren’t supervisors supposed to be in the hotel always?) and refund me my breakfast (back to my credit card) as a further apology from PI. That sounded ok to me and off I went for the day. When I returned that night, the room wasn’t even made up. In fact, I had also informed the reception the day before that I would like to have my room made up. PI has a policy where guests are to inform reception before noon if they wanted their room made up. Otherwise, there would be no service. So take note! Even that request was not followed through although I saw the receptionist the night before writing down my room number. Upon complaining, the receptionist gave me another room two doors away. The first thought that crossed my mind was - surely that same room attendant would have been in charge of cleaning the new room - so I could not really expect a properly cleaned room. Anyway, it looked ok and I only had one more night left. Well, it’s now three weeks after my departure and no refund has been credited to my credit card. Or perhaps, accounting is overwhelmed. To sum it up - if all goes well, the hotel is ok cos it’s modern, nice and well located. If something goes wrong, don’t expect any recourse. As for breakfast, it is convenient to have it at the restaurant downstairs but my personal opinion is, once is enough. Ok for convenience. The restaurant had an unclean feel and the carpet felt yucky under my feet. I was hoping to give the hotel a good review but under the circumstances, I have decided otherwise.

Shame that you’re attached to brewers Fayre. Other than the experience at the restaurant we had a good time. First of all I didn’t realise you had to book a table when booking a room -then when I tried to book I couldn’t despite pre paying for breakfast . When I called they were just extremely rude and unhelpful. Ew. Disgusting I’d never return for that reason. When you enter they aggressively approach you and tell you “WERE CLOSED NO STAFF THAT DOORS LOCKED USE THE OTHER ONE” that’s all you get. Rude ! Weston doesn’t even have anything to offer we literally scoured the place till I had blisters on my feet to find somewhere else to eat. Could I just say the staff AT THE PREMIER INN are 10/10. FANTASTIC members of staff extremely friendly and helpful. The man who greeted us was so warm and welcoming. They really go above and beyond nothing was too much trouble refunded breakfast immediately and was apologetic despite it not being there fault.

Lovely room and the staff were great and we were able to leave our luggage in a secure room after we checked out.

Excellent hotel right on the sea front Quite comfortable rooms Definitely coming back

Lovely room. Freezing cold bar. Asked for the ac in the var to be turned down only to be told its not on. However I've been coming to this hotel from Birmingham for years and the bar is leys freezing. That's why I don't have breakfast there. I walked into the areas that were tidied and you could not go into and suddenly the cold swish of air wasn't there. Its uncomfortable sitting in a bar having a drink in the freezing cold. The man behind the bar said he's going to do something to make itwrm. Don't know what. We went and sat in reception with our drinks. My nose thawed out there. Much more comfortable. However I had to leave my sons who were sat in the bar so not ideal. If you haven't got the ac on and it's not cold in the areas where you can't go then what is it. Is there some sort of malfunction somewhere in the functioning areas. This has been the case for the last x no. Of years. Why is it that you walk into reception you are hit with heat and its not even a manned area

We were warmly greeted when we arrived. The room was clean and very comfortable. The staff in the resturant were brilliant especially Nathan, they were short of staff and some customers were quite aggressive towards to the staff. Nathan remained very professional and served every person with a smile.

The accommodation was close to the sea front and places to eat primer in staff were friendly. We did have few problems we asked for our room to be cleaned on 2 days of our stay the first day only towels and tea cups were replaced I made reception a ware when I asked for it to be cleaned for the 2nd day and explained it was not done the first day they said it would definitely be done today but noughthing was done Also the pub join to the hotel was really under staff on one day it closed early and for breakfast they were really under pressure got bit shirty with people, I hope there able to sort this it use to be good and families like to eat there as kids eat free for breakfast ,but I will say even low they were stressed the food was good. I gave 3 stars but it's 3 and half to be fair.

A pleasant stay, just what you'd expect from a Premier inn

Here at the moment in a family room with my daughter lovely and cosy

Booked here for one night. Location very good and rooms were very comfortable. Couple of negative points though. Our dinner was not great. After 30 mins of ordering we were informed that one of the meals was sold out. Surely we should have been told at the time not when we were expecting our meal. We had prepaid for breakfast the following morning and when we went down for breakfast we were told that there was no cooked breakfast which was very disappointing

Only stayed two nights. Room had beautiful views out to sea Room very clean. Definitely stay again

Three stars seems harsh, but it's ok and that's it.

Not the most exciting of British Seaside towns, but it's nice to just get away for the night. This Premier Inn is right on the Seafront and if you book a Premier Room, you'll get a sea view. The hotel itself and the staff on this visit were very good. The pub adjoining was ok for drinks, we did not try their food. Dropped one star because their heating in the room did not work, even though the digital panel on the wall shows everything is working. It would have been two stars if it was not for the male staff member who sourced us a heater. Premier Inn has a real issue with their room air con and heating, as I come across this issue VERY frequently. It's especially bad when the room has sealed windows and there's no air circulation because the air con unit is not working properly. The hotel location was ideal for us and the nearby car park is 5 mins walk, but be warned, at our visit on Friday 1st March, the car park only had the ground floor open and all other upper floors were closed and the school pick up parents had taken all the spaces whilst sitting in their cars waiting for their children.

Nice stay, but had to use nearby multistorey car park,at £12a night it took the shine off it.

Clean room , but booked a family room for 2 adults and a child, online said there were 3 beds but 3 rd bed was a pull out and not made up. They presumed 2 adults would share a bed. But it was for myself my niece and great niece . I havnt given service any stars as there wasn't any. Booked in with staff but that was last we saw of staff. We made do with beds as didn't know how to contact anyone. Room was really hot too but didn't see instructions for heating til morning. It did the job as we needed to stay in Weston for a funeral. But for 3 people was bit on smallish size.

In the restaurant below never been in

Clean and tidy rooms, staff friendly

Heating not working at all,2 nights in a row I was freezing. No where to park,the multi-storey car park is £6/night if you park after 17:00pm if you park before will be £12. I will never return to this hotel.