Pontygwindy Inn in Caerphilly

Came with my friends for a catch up was suppose to be 5 of us but ended up being only 3 of us but the atmosphere, food, drinks and friendliness of the staff made up for it. The food was delicious, Thankyou to our waitress Emily. 10 out of 10 for everything that evening. 100% recommend this place

Highly recommended for birthdays All food was great and came out at the same time and didn't take long.Everyone enjoyed their food.My steak was delicious.Staff were very friendly and made sure everything was okay.Even brought out my birthday cake Will definitely be returning.

They looked after us and we're really friendly! Both meals were great and very big portions! Very happy and full!

Excellent service, food and drink. Lovely warm atmosphere and friendly staff who made all feel welcome. A party of over 20 was catered for with no problems. Food served with no delays and food was a hit with everyone. Plenty of parking and the premises is truely wheelchair accessible in that it has great ramp access, lots of room to manoeuvre around the premises in a wheelchair and accessible toilets. Highly recommended. Had a wonderful time, thanks all for a great evening. Scott.

Absolutely beautiful food Staff was very accommodating and friendly was able to make some alterations to are meals really clean and tidy and a lovely atmosphere Thanks for a stunning meal guys

Visited 14/2/22,me and my partner decided last minute to pop out for a meal this Valentine's! Host very accomodating with the table and despite pre warning us that there was a delay on food,it all arrived in a timely manner. We both enjoyed our starters and main meals,,which were plentiful and the service def came with a smile.We would both recommend to everyone and will definitely be returning! Under new management ,and it shows.

Glorious food. Brilliant service. Dog friendly . Food was delicious and served very quick. Roaring fire which creates a wonderful atmosphere. Highly recommended

Had a lovely meal today. Food was piping hot. Great atmosphere. Hosts Amanda and her husband were very welcoming. Definately recommend.

Would definitely recommend giving this pub a go recently been taken over by new managers there so friends and all there staff are so welcoming too food is amazing

Great food and atmosphere, All the staff I encountered was very polite and friendly made me feel comfortable straight away, The barmaid Tabitha was very welcoming and managed my drink order very professionally, The service for my table was very smooth thanks to our waitress Emily who was very knowledgeable about the menu and ingredients that were in the food. Plus the service she provided us was fast and always had a smile on her face. Would definitely come again.

Haven’t been here in such a long time and fair play the food was amazing, staff so friendly I was served by Leah and she was so polite and made sure we had everything we needed, my husband had the chicken burger and didn’t know where to start as the portions were huge. My steak was £10 and didn’t have one ounce of grissle on it even came with the sauce included in the price. Happy customers will defo be returning 5***

Visited Friday evening and had a lovely meal.Great Presentation and taste was delicious. Our waitress was Thaila. She was outstanding, very friendly young girl and her customer service was wonderful. Thank you for a fab meal and to Thaila for her fantastic service. Will visit again soon

Called in today for lunch and was greeted warmly. Owners were very friendly and polite. Quick service. The food was absolutely delicious. Would definitely 100% recommend you to visit here.

Food stunning Thankyou Sarah! Waitress and bar staff was new but really friendly and doing very well, Thankyou Emily and Tabitha, new land owners was very welcoming Thankyou Amanda and Shaun you are doing an amazing job! Definitely recommend this place, will be returning.

Ate here on the weekend with friends. Usually enjoy this pub but was sadly a disappointment on this visit. Our friends meal was forgotten about and when we informed the waitress, she had a careless attitude and didn’t apologise for forgetting the order. The vinegar was in a leftover ketchup bottle which squirted all over our meals. The food was average and unfortunately my friend felt unwell after eating here.

My family went there for Xmas Dinner. All I no food was burnt and soup was disgusting and Dinner was burnt and the veg was very hard to eat and they waited an hour for desserts but when they booked it was for 15 and they didn't have a clue what they were doing so they stuck them on the little veranda. They wanted to put them upstairs but they had a gold medalist that won in the para Olympics for UK and she is disable and she came along way to have dinner with the family. But out of 15 : 10 have been very ill.its has ruined everyone's Xmas .....I hope you enjoyed your Christmas because my family haven't. Disgusting place

Booked for a family Christmas dinner for 5 couldn’t find us on the list booked for 1.30 5 of us on a table only suitable for 4 starter were changed last minute so no salmon ended up with prawn cocktail or you could have onion soup cocktail was disappointing Then our meal came out 1 hr later after starters frozen roasts and cauliflower sprouts were hard . No boiled potatoes just roastsLeft tip with manageress hope she passed it on to the staffCover fell off 1 of the seats as in picture Toilets were a disgrace No track and trace no social distance no one wearing masks on arrival Definitely don’t recommend sorry

Went to meet Santa with the kids and for food was an absolute shocking experience.Food took 2 hours 2 come and was rank looked like it has been rushed they didn't get the order right and was bringing out starters with mains.There was no where near enough staff on for something you had to pay for and even Santa was behind the bar rather the with the kids Which the kids questioned.When you asked what was going on why everything was so wrong the gave excuses that it was our fault that people had ordered at same time even tho 1 till open and hat the old manager was returning.Stay clear much better places to eat and drink in ceaphilly.

Went last night for a girly night out. The staff were lovely and we had a great night. Lovely clean pub with a nice atmosphere. A few more vegetarian options on the menu would be good.

Came to the pontygwyndy tonight with friends for a Christmas meal, had an amazing night. Table was laid out festive and really got us in the christmas spirit, along with the decorations in the pub. The staff went above and beyond, especially Lisa, Scott, Josh and Charlie who went above and beyond. Thank you so much, will definitely be back soon

Booked here last minute for my daughters 18th large family meal of 11 people. Very good service, lovely food even had a free bottle of champers. Will certainly return.

Lovely pub. Great food and friendly service. We have found our new local go to for a family meal out. Will definitely be coming back.

Couldn’t fault the service from Scott at the Pontygwindy Caerphilly, always helpful even when we took ages to decide from the menu as we were spoilt for choice! He was the perfect host and will definitely make a return visit, great place and highly recommend.

Went for afternoon meal .it was very enjoyable. Lovely place , lovely people. Very very reasonably price. Staff very polite and friendly . Nice variable munu , Will certainly go there again .

Have visited the Pontyqwindy Inn twice in the past 2 weeks for a meal with friends. Staff are warm and friendly, always pleasant and food has been very good and not much wait time. Bar and waitreses staff Jaycee and Maria, are lovely and friendly chatty and helpful. Would highly recommend it to others for a meal or sosial gathering.

I visited here with a friend as in the past the food had been okay. We ordered the cheese and pickle sandwich on granary bread. When it arrived the bread was thin sliced wholemeal, no butter, hardly any cheese, but plenty of brown lettuce. I’m giving it one star as the two bottles of Diet Pepsi were okay.

Me and my partner brought my in laws here for a bit of food. We live locally and have never been here before.There is a wide selection of drinks and lots of varieties of flavoured gins. My in laws had steaks for food and they both really enjoyed it said it was cooked beautifully. I had mushroom pasta and my partner had a bbq chicken. All boiling hot, cooked to perfection and tasted great! The waitress and the bar man where really friendly, really accommodating and easy to talk to, made us feel welcomed and where happy to answer any queries we had. As we left, the chef was outside and even he was friendly. Overall a great experience and will happily come back regularly for food and drinks! 5*

Absolutely stunning food tonight. Really enjoyed and the staff are very friendly and helpful. Will definitely return

I have eaten at the Pontygwindy a number of times but this is the first under the new landlord and I have to say the food quality and service has improved immeasurably. I had a sharing platter Sunday roast and the meat just fell apart as you ate it a massive improvement on the stringy meat the last time I had the dish. Service was second to none, we hadn’t booked and had a bad experience with another establishment in the area with the lack of respect of regulations relating to Covid so we had walked out, the staff couldnt be more helpful in understanding anxiety and making me feel like they wanted my custom and for that I really thank them

I've been here numerous times, but since being taken over it's amazing! The whole team there are fab

Friendly staff and good value meals. We were made very welcome with 2 dogs and a baby in pushchair. Party of 4 adults. Would go back again.

Visited the pontygwindy and the food was delicious and the service was fantastic. Elsie and Becky who served us were really friendly.

Absolutely amazing meal! Had the fish and chips and it was by far the nicest fish I've ever tasted. Lovely staff and clean place. Definitely recommend

Thank you Elsie, Becky, J.C and Sean (the chef) for the fantastic food and service today. Very tasty food and a very good price.

Excellent food, excellent customer service! It’s now my fav local pub, I shall be back regular :) thank you

Immaculate premises, regularly cleaned toilets. Food was beautiful. Kids menu is outstanding value for money. Love the bar staff made us feel at home Elsie and becky

Just popped in unexpectedly for something to eat, service was pleasing and staff helpful. The food was really nice and the visit was ….. easy. Thank you

Quick stop for lunch. Homely atmosphere. Came at a quiet time. Lovely food, served by Elsie who was very friendly! Would definitely come again.

Came for a birthday brunch, was served by Elsie and Lisa, amazing service, lovely food, will be coming back again. Lovely family pub

The food was absolutely beautiful! Plenty given for the price paid, the children's meal was more than ample for my son who is a really good eater, the staff where really friendly and very helpful, j would deffo come again

Fabulous food and even better service!! Couldn’t recommend enough! Definitely coming back soon, thankyou all! Elsle was amazing x

What a very beautiful place to come and eat with your family. 🌻 My family enjoy coming here, they all enjoy the food🌻 the staff are very friendly and welcoming 🌻 💯 Recommend. We will definitely be returning 🌻

First visit Random choice Amazed by friendliness of staff Freshness of food and prompt service Would highly recommend Thank you

Great service, great atmosphere and friendly staff. Delicious food as always and Reasonably priced! Would definitely return!

Sorry to say but we had food here yesterday and it was disgusting, been coming here for year's but seems they've gone down hill food and staff

Had a lovely meal at the Pontygwindy today for Father’s Day. Lovely staff, quick and efficient and really tasty food. Good value.

We decided to give it a go for our usual staff Friday lunch and were very happy with our visit. The Pontygwindy staff were friendly and efficient. Covid rules were strictly adhered to and the restaurant was very clean. The food was delivered quickly, was piping hot and very tasty. Nothing was too much trouble for the staff and we will be returning without doubt.

Got served by elsie today, had a couple of changes made to my meal (as I'm picky) and everything was perfect. Brilliant service x

Amazing meal and fantastic service by Elsie and Ben will be back very soon, next time I will bring the children as play area looks amazing too

Absolutely fantastic lunch at the pontygwindy the girls and I have really enjoyed ourselves. The staff were soo helpful Ben and Elsie couldn’t do enough for us.

Staff at the pontygwindy are fab nothing is too much trouble they are very good at what they do which makes every visit a pleasure, since Covid their rules and guidelines are very easy to follow and we feel very safe there, Elsie, Rachel, Becky and Gary are so accommodating i love this place lovely food lovely atmosphere and fabulous staff, can’t wait to visit again.

Pontygwindy is our favourite place in Caerphilly. Staff are always so friendly and atmosphere is amazing not to mention the food! Always a pleasure being served by Rachel, Elsie, Becky and Gary! Big up the pontygwindy 😄

Went here for team lunch. Good service and the food was nice too. The pub was clean and nicely decorated.

Always lovely food here. Great service from Elsie & Ben today. Favourit pub for grub in Caerphilly. Come here regularly

Nice food, well looked after by the friendly and really helpful staff Elsie Becky Ben and Lisa, great experience

Had excellent service and meal today at this venue and will be returning again. We were served by Elsie becky and Ben thank you for making our visit so pleasant.

Hubby and I just got back from here. We both had meals. I had the Tavener burger, hubby had the gammon. They were absolutely delicious and excellent value for money. We were served by Lisa. She is a credit to your business, nothing was too much trouble for her. She went out of her way to make sure we were enjoying our visit. Thank you Lisa, you were awesome!! Other staff were very friendly too. We can't wait to return. And to top off our visit we saw Dave & Shirley off Gogglebox pass by walking their dogs

We visit here very often. The food is always good and the drinks are always good. The staff cannot do enough to help and make every visit exceptional!!! I would highly recommend the place to anyone and everyone! They always make a fuss of the little ones and make sure that they have a great time aswell. Thank you very much Becky, Rachael, Elsie, Ben, Sean, mark and Gary (and everyone else)... 5 stars from us!

Fab lunch superb service felt very safe Covid rules implicated really well Rachel, Elsie and Becky were friendly and helpful

We stopped by for lunch (my parents, myself and my 3 year old daughter) we were served by Rachel, Elsle and Becky. Food was lovely and the staff couldn’t do enough to help, even changed items on my little girls meals so she could have exactly what she wanted. Really friendly and helpful. Was pleasantly surprised when the bill came. Will definitely be going for food there again.

Service was very good from Lisa. She wasn't pushy and asked the chef if was possible to mix one meal (not on the menu).

We went to the Pontygwindy and wasn’t disappointed. The device we had from Elsie and Becky was outstanding and the food was delicious. The starters was out of this world. Definitely would recommend very satisfied and will be booking in again 😁

We attended pontygwindy for birthday celebration we received exceptional ervice from Elsie, and good was sensational so massive shout out to Shaun the Chef he truly talented

Excellent service from Elsie, Lisa & Gary we had two tables for birthday celebration and food was out of this world so credit to Chef Shaun we felt safe and all COVID measures in place

My family and I was greeted at the front desk by Shaun and Elsie, they made sure we all sanitised our hands. In my opinion I think that they have done brilliant with COVID regulations, E.G track and trace, sanitise, one way system, masks and table service. Our order was taken by Elsie and our food was made by Shaun. Elsie and Shaun made sure we was comfortable and happy with everything we did/ate. Let’s just say the food was amazing. My dads steak was how he liked it, mine, my sisters and our partners chicken tikka masala was delicious. We couldn’t have asked for better service or food. 100% recommend this restaurant and Shaun and Elsie you was amazing Thankyou.Our family will be returning Amazing job

Very good service from Lisa, very friendly place and amazing food well done to the chef! Highly recommend!

Had lunch here today first class service by Elise & Becky, they made us feel welcome from the minute we walked through the door, food was fab, never usually finish a meal but I certainly finished this, both our meals were lovely. So thanks again girls see you again soon. X

arrived to be greeted at the door by becky shown to the table by Elsie who then took our order food was hot on arrival and very tasty service is spot on staff very friendly we will definitely be back thanks ladies

First Sunday lunch out after lockdown and was not left disappointed! Dinner was cooked to perfection! We were so full we couldn't manage a dessert, so will have to go back again to try one! Staff were friendly and welcoming, couldn't fault anything!

first meal out since pubs reopened . staff amazing as always . food was awful . pepper sauce tasted of cheese ( don't ask me how) , my chicken was dry. chips where rank . my partners Sunday lunch was overcooked , beef was chewy and struggled to cut with the knife , kids chicken bits where way over cooked . we got there at 1 ordered straight away . but yet had run out of lamb and chicken dinners, no garlic bread , no pouring cream for our desserts and my partners sticky toffee pudding was still freezing in the middle . waste of money won't b returning

Awful place to eat. DO NOT RECOMMEND Just visited for a Sunday Roast and was absolutely disgusted by the quality. Firstly, our starter was freezing cold, however ‘ resolved’ by re-heating in the microwave. Next came the main, which we tried to be open minded about until it was served and the meat was luke warm and gravy was freezing cold, not to mention the other items on the plate lacking warmth and texture! I would like to thank the young waitress who tried to resolve the issues unlike the other staff who were rather rude and lacking professionalism.

I had to write a review and give them the praise they deserve. We had a meal Tuesday and the service and food was excellent. Special mention to Eisle and Ben. Very professional and safe. Covid friendly service. Well done Lisa and Richard

First meal out of lockdown meal was beautiful highly recommended staff very friendly ( elsie and gary thankyou we will be back very soon 😁

Very welcoming on arrival at the pub adhered to all rules and regulations Elsle & Ben were lovely Food was outstanding and very good value for money Quick service Would recommend this pub and would definitely be going back

Great staff, feel safe with all COVID measures in place and food is amazing would definitely recommend

Popped in today just for a drink, but the food smelt amazing! Staff were lovely, and friendly, will be going back very soon, probably for food too!

Having been put into a local lockdown and having to look for places in our borough, we had never been here. Glad we did because not only were the staff so helpful and adhered to C-19 regulations, the food was beautiful. We have been again, several times since and will now visit this restaurant on a more regular basis.

Popped in for lunch, food was amazing and staff Elsie and Ben were happy and smiley and couldn’t do enough.

Nice relaxed atmosphere food lovely staff very helpful and pleasant fab afternoon spent their with my mam

We regularly visit for Sunday lunch, food is always good and service is always great. Thank you Elsie and team.

Food was beautiful. Lovely service from the staff during these hard times. The waitress Elsie was fantastic. Definitely recommended the chicken bites woth spring onion on the starter menu

We've been to a few restaurants since lock down and a few during the 'Eat out to help out' scheme, the Pontygwindy has been by far the best we have been too, food was very quick, fantastic service and lovely meals. Thank you!!!!

Great service. Very clean and social distancing adhered to at all time. Easy to order on app food and drink straight to table. Rachel was great and entry staff explained new system. Thanks. We’ll be back.

Stopped here with my kids to kill some time before heading to Caerphilly Castle! Nice pub with excellent service! Rachel took care of us!! Would love to return on another trip!

My husband had the roast beef dinner and myself and my daughter had steak. It was cooked a perfect medium and very tasty. Very nice peppercorn sauce. The service was very quick and the food came out piping hot. Elsie was very helpful and cheerful, she couldn't do enough for us as i was having trouble with the app on my phone. The guy who greeted us at the door was also very helpful. (Sorry i didn't catch his name) In fact all the staff we met were very good

Was served today by Elsie and Becky who provided us with fab service. We had super fast service and great quality food. We'll Definitely be back.

Went for my first post-lockdown meal today and was quite apprehensive but was very impressed with the level of cleanliness, the social distancing and the food. Fantastic service from Elsie who was smiley, helpful and polite!

We have visited a few times this past fortnight and each time the food has been great and so has the service, in particular from Elsie and Becky. All social distancing measures put in place and very handy using the app to order. Will continue to visit in future.

We’ve visited this pub in 2019 and TBH wasn’t impressed. However they’ve made massive improvements to the food and the staff are amazing. Special thanks to Elsie and Tyler who couldn’t do enough for us. Thank you. You’ve made us decide that we will definitely be back again. Also everywhere is social distancing safe which n turn makes you feel safe.

Lovely welcome, quick pub food, reasonably priced and friendly staff Elise and Tyler were lovely - would come back again.

visited today and last week. The staff are friendly and very helpful. They have thought through the whole covid experience and were well prepared for pur visit even without a booking. Can wholeheartedly recommend the hot chicken and bacon sandwich which was excellent value and delicious. Particular mention to Rachel who has served us on both occasions we have visited. A dedicated member of the staff who is pleasant and makes sure you're looked after the whole visit.

We visited last evening with family. 4 adults and 5 children. Firstly may I say the social distancing was amazing and well planned. The service was exceptional. There was a well ranged menu. We all chose various mains and desserts which was served professionally and very quickly. The quality of the food was amazing and very enjoyable. Well done to this pub who restores our faith in Brains pubs and restaurants. The reason for this comment is as 3 weeks ago I took my 88 year old mother to the Lamb and Flag Abergavenny which is a favourite regular. What a disappointment that visit was. We waited 25 minutes for our drinks, the menu was limited and when our meals came (I chose a steak and ale pie). My pie was not only full of grizzle but I found a stone in there. I sent the food back and was given an alternate plate of food. I had no apology from the managers and was charged for my replacement meal. It was an absolute shambles and we will not be visiting there again after 10 years of loyal patronage.Therefore well done Pontygwindy you restored our faith in Brains eateries.

Amazing host, Gary was superb and impressed us with his attention to detail and offered us excellent service and hospitality

Thanks to rachel, tyler and shuan they went above and beond even through these hard times polite happy hard working staff

We visited Pontygwindy last night for food and drinks and I have never felt so safe. You can clearly see they have worked so hard in ensuring all safety measures are in place for their staff and customers. Food was also beautiful as usual Would most def recommend this place.

First time to this pub since lockdown,myself and my husband decided to go for dinner,the staff were very helpfull with ordering on the app,food was still lovely(and cheap). Still a nice place to go and will be back

Visited on 5th August. Brilliant service, lovely staff, tasty food. Covid measures adhered to and well organised. Felt safe and at ease as 1st time in a pub since lockdown. We had a lovely time. Thank you all at the Pontygwindy.

Me and my soulmate went for a “simply lovely” pint. Lovely service by Benjamin couldn’t recommend more for a meal or a proper cheeky pint

Lovely takeaway Sunday lunch today & choc fudge cake amazing as always cannot wait for pub to open again!!

After visiting a pub close by and unable to get a seat and service wasnt up to much either we walked down to the pontygwindy Inn and we were all welcomed really nicely by all the staff. The service from everyone there was absolutely fantastic. The food was lovely and service was nice and quick. The atmosphere was brilliant as we had 2 teenagers with us and made for a lovely family meal out watching the rugby, unfortunately Wales lost but that didn't dampen anyone's spirits. Thankyou so much for making us all feel very welcome in a pub we arnt regulars in as we had travelled from Lincolnshire, your all fantastic and really good at your jobs we all highly recommend anyone going to visit and have something to eat too because the chefs are fantastic too. Well done everyone and thankyou.