Pizza palazzo in Down

Absolute joke of a place, placed an order to only wait 45 mins (assuming they were busy) rang and enquired the delay at no avail and staff member hung up the phone whilst i was speaking an hour still waiting and no food arrived! Terrible business

Our first night on holiday in Newcastle Co Down, we decided we would have a takeaway to the apartment before we would hike and take in the beautiful sights. Honestly, the worst Pizza and chicken wings I have ever had in my life-dry, overcooked and disgusting. It cost nearly 40 pounds too-absolute rank. I actually feel sick. How is this business actually going? I swear a frozen pizza would be nicer-do not not go/order.

Forgot one of our meals and didn’t arrive back until over an hour later.

delivery was nearly 2 hours late then it was freezing. kept being told it would be here. not happy at all.

Food was nice, hot, reasonably priced & a decent portion size. Would definitely order again

Still not arrived 😕 got at least ring to say or something but nothing 5 kids waiting still and straving

I ordered a pizza with chilli expecting chopped chillis but it was chilli sauce. Other than that it was great. I’ll know for next time!

Nicest pizza place in newcastle been going here for many years now always same great quality

Amazing place, members of staff always amazing glad to live near this amazing food service well enjoyed it

Ordered delivery to hotel. I gave my number and requested they call when they’re outside, obviously wouldn’t expect them to deliver to room. At 5 mins passed the 20min delivery window, I requested a delivery text update - nothing. I called after 15 mins to learn they’d left it at reception with just my first name and that it was for a member of staff!? The hotel staff tried their best with the little info they had. Food was completely cold by the time I collected it which is a shame because it looked like it would have been enjoyable otherwise.

Haven't received it yet so can't comment....Will do later!

burgers were cold onion rings were hard

Food as we ordered and delivered early. Food was good.

Excellent communication from restaurant, food delivered quickly by friendly and professional delivery driver - very happy with food and service overall!

Ordered just after 6 pm had to request text from restaurant text gave a new time and 1 hour after new time pizza still not arrived. Tried to call restaurant but line always busy

Food arrived AN HOUR early. Part of the order was missing and part was wrong. The food was also pretty cold. The ham on the pizza was poor quality ... tinned ham (e.g Spam) which had been cut into cubes, and the pizza was very salty. The Pizzeria did send a replacement order but, again, part was missing and part was wrong. I give up.

Awesome the best chicken kebabs about 🔥

Love this place but the last order was burn to a crisp, inedible :(

1st time order and was pleasantly surprised

Food was ok but order arrived very late and was the wrong order. Had to wait on a new one arriving so wait time altogether was longggg

Took 1 hr 30mins pizza was cold and chip in sauce was soggy very disappointed

Got exactly what we wanted, and it was delicious. Timely and very pleasant delivery as well.

Didn’t get the food I was supposed to get

It said on the app enjoy your food and I hadn’t received the food yet

My sister and I were disappointed by the food.

Pretty mediocre, frozen onion rings, frozen chips, the chicken in the kebabs was bland dry and over cooked, sorry i wouldn’t get from here again.

Fantastic delivery.. Thank you

Have eaten from pizza palazzo before ordered direct of them food has been beautiful made mistake ordering just eat wouldn’t order this way again food arrived cold 2 parts of the order were not touched because of this would not order this way again disappointed

Very tasty kebab chips. All good from me!!

Great pizza and garlic bread. Top marks.👍

Happy to order from here again

Lovely food that came on time. Loved the 20% discount too.

order has still not arrived and it was supposed to be here between 7.55-8:15, it is now 9:15

order has still not arrived and it was supposed to be here between 7.55-8:15, it is now 9:15

Got the mushroom pizza. Could have had more mushrooms on pizza but other than that, excellent service.

Onion rings were soggy straight to the bin along with the drenched in sauce burger 🤢

Would definitely recommend this place pizza was beautiful

On holiday in the area and this is the only restaurant offering delivery. Thanks so much for saving us with your very tasty pizza and kebab. Very prompt delivery too!!

I received the wrong sauces although they were still delicious.

My order hasn't been delivered but it's come up here asking me how was my meal. I contacted the restaurant takeaway almost an hour after I placed the order and he hadn't even started it and was very vague it sounded quite dodgy. I have requested a refund I've tried the restaurant again but they just have the line as engaged and he said to me had even started cooking it he was quite ignorant as well didn't seem to be really any promise of getting it delivered so if you could just refund my money please. if it is delivered will then I can pay for it again that's not a problem but I'm not paying to be treated so disrespectfully and not having an order even or phone call to say it is delayed. It is now 7:37 p.m. and I started this search about 5:33 p.m. I've only put stars on in order for this to go through and the option was my food was delivered early on time or late there's no option for it wasn't delivered at all!

Pizza was beautiful but for the price the portion of chips was ridiculously small. Chilli and taco sauce lovely too

Food delivered 30 minutes late. Delivery driver rude. Called the restaurant to complain that the food was stone cold, staff informed us " it isn't anything to do to with us, call just eat". Very disappointing

Straight and to the point! Loved it!

Delivered when it said it would, a couple of times earlier than it would and it’s aways been amazing.

Food was poor quality for the cost.

Wrong order for 4th time in a row, staff not bothered, sent replacement out but took another 40 minutes and food was freezing.

Arrived and all toppings were fully slid to only one side of the pizza. Arrived really quickly which was great , but that pizza was not enjoyable at all as one side was pure tomato bread and the other was twice as much pizza, garlic and other toppings.

The volcano pizza is the best pizza I’ve ever tasted.

Better off avoiding this place, Ordered Cheese and Ham topping on Pizza,pizza resembled the look of a cheese beano was inedible,

Ordered Delivery and Told 30-40 mins, didn't arrive for an hour. When arrived, it was cold. When went in to complain, told nothing could be done and food was warm when it left. Worst Customer Service I have ever seen!!

Amazing kebab and chips and was also delivered early as well which was amazing

I used to love this place, especially the cheesy garlic bread, however the past few times I have went I have basically received pizza dough and cheese, no garlic in sight. Any garlic there is it’s all clumped at the crusts and unpleasant to taste. Really disappointed, hope they go back to how they used to do it. Also put their prices up, with higher prices shouldn’t there be better quality?

Great pizza. Very good value, Staff friendly & helpful. We went into restaurant to order our take out. Definitely recommend for take out, only has 3-4 tables which are fine for a quick eat. Have visited here over past few years when we visit Newcastle. Will visit again.

Ordered 9 chicken nuggets which I got within 10 minutes, then ordered a 10 inch pizza which would not be expected to take longer than 10 minutes. The woman realised after I had asked for a refund that she didn’t place my order through. The shop was also empty. Won’t ever be back.

any time we visit Newcastle we always get a Pizza here to take home. Restaurant not really designed to eat-in but there are tables & chairs there if you wish. Great Pizza and very quick.. but I guess that depends on the time you go there. Definitely recommend. They also do deliveries.

Many others have completed with Pizza Palazzo but not have succeeded. if you want a great tasty pizza please eat here.

gravy chip was appalling garlic pizza didn’t taste right

Came 30 mins early than estimated delivery time.. always great food!

I find it hard to believe that people are writing reviews claiming that their trips here aren't good etc because every time I have been here, I have had excellent food that is cheap and of great standard. The people that work there are so welcoming. I don't live in Newcastle but when I am here I always enjoy my food. It is my favourite place to eat here. Would highly recommend their pizzas and their burgers

Great delivery time on St Patrick's night. Thanks

We decided to stupidly walk a long distance along the beach from Dundrum to Newcastle and when we arrived, everywhere but here and Herrons across the road were closed. Despite some of us buying from Herrons, the staff allowed us to eat in here so very kindly and the Pizza those did have were super affordable and cheap and very delicious. The staff were super chatty and friendly to us and it really made our night before the trek back home.

The food was absolutely amazing! I could not fault it in any way. The delivery guy was really nice and polite. I would definitely recommend this place to friends and family.

Great service and food guys. Thanks

Part of order missing. Only 3 cans delivered when 4 was ordered,

Rarely eat from any other take out in town. Never disappointed with the food from here or the service. 5* all round.

We ordered our food for 18:00 had a confirmation email to say it would arrive at. 18:10 which was fine but it arrived at 17:20. When it arrived it was Luke warm and tasted like it had been sat around for a while.

I was very disappointed with the pizza get pizzas all the time from here and that's the first I have been really disappointed

Ordered the meal at about 10.10pm. Was told it would be here at 10.55. Then got 5 mins added to the time. And the meal arrived at 10.30. Great quality. Fantastic delivery time. 5 star. Would order again

Arrived alot faster than expected. Lovely food.

Very fast delivery food was delicious

Was quicker than expected. Lovely food and love the pizza!

Super fresh pizza, made right in front of you. From rolling out the dough to adding the last topping, you can watch it all!! It really is delish! Well worth a visit!

After collecting a pizza along with the rest of the order, when we got home the pizza was burnt black. After speaking with three different members of staff, one being the owner, I can only conclude that I will never go back and would never recommend. It was as though the burnt pizza was my fault. Terrible experience altogether.

Kebab came with salad, despite request for none, pizza disappointing in comparison to others. Quick delivery but doubt I will try again 😔

The pizza is really delicious. It only took about 10 minutes and it was very good. The delivery service doesn't take very long and only costs 2 Pounds extra. Can only recommend trying Pizza palazzo!

Took the lazy option last Saturday and called in on a whim. Most tables were marked as reserved though they were not required for over 2 hours - WHY? That aside we ordered our starter and main course and once our starter arrived we knew it wasn't going to be a good evening as they got it wrong. While waiting for our main course smoke was coming from the kitchen and windows were being opened. No panic they said we've just burnt some chips. The pizza is very good here but sadly the staff spoil the show. We were looking for some water and were told to come up to the bar and order. I'm not a snob but when you politely ask for the attention of staff they usually come to you. Urgent customer service training is required here or a good thing will slip away.

Glad I ordered in advance as restaurant was v busy. Gorgeous pizza..so fresh! Will definitely be back. Friendly staff too.

Wasn't up to usual standard.. Very disappointed

Didn't deliver the whole order the first time, dips arrived after pizza was finished! Great timing!

Unfortunately our food was cold when it arrived. Very disappointed

Enjoyed it. Nice change in menu recently

Great service & great quality food. Thanks

Never any faults with the food or the service :)

No shortage of toppings, would buy again

Food was perfect and arrived fast

This is the best pizza in newcastle, great prices and an amazing choice in menu, including smaller size. I just wish the guys could have some type of order of the behaviour of the customers. Always drunk, loud men cursing and shouting. It's been to the point that I hate going in. Please sort it out guys, I desperately want to visit more often but the louts are so off-putting

Wouldn't go anywhere else for a pizza :) great food every time :)

Everything was perfect, I will be using again for sure x

Food took more than an hour and half to arrive

Great service as always and quick delivery time.

Food was great as always..don't think I'd order pizza from anywhere else. Keep up the good work guys :)

Have been a few times now, as my daughter was raving about how good it was, so I tried it one night and have been a few time now and each time I have been it's been excellent

I can't believe what they get away with calling pizza in Belfast, this is the best pizza I've had in about 10 years thank you so much.

Arrived fast (15 minutes) food piping hot & no mistakes :)... Well done!

Food cold - not in insulated bag. Asked for review of takeaway service, but I didn't use it.

Best Pizza in town, delivery driver is brilliant craic also. :-) Order arrived early.

order was late and didnt include my full order. disgraceful. will not be ordering again

One of the worst pizzas I've ever had. Pretty much fell apart as soon as I went to pick up a slice.wouldnt bother ordering again.joke

Top of the range food and service. Would recommend to anyone

La pizza de esta comida para llevar son buenas, como son los kebabs. Llamar con antelación, así que no tendrás que esperar. popular!