Pizza Express in Chichester

We pitched-up on a slow weekday lunchtime, the place was empty, but we stood by the till for a while waiting to be seated. After perusing the menu giving it my full attention and choosing 2 options, our waitress returned and I asked for my first choice. Sorry no, can't have that, we've run out of BBQ sauce. That put pay to my 2nd choice too, so had to re-look at the menu and choose a 3rd choice. It arrived a while later, it was fine but very thin, with little topping. I understand problems can happen but running out of a staple pizza ingredient in a pizza restaurant is pretty rubbish.

I came with my family for a birthday lunch. Wish we had spent our money elsewhere. It was all very dirty. Dirty table, still had sauce over it, dirty glass, hair on my knife and toilets were filthy, with no loo roll or soap. Not an enjoyable birthday lunch at all. Won’t be recommending or returning.

Recently in Chichester for a day out with friends we decided on Pizza Express for lunch. Despite being half-term it was no more than 30% full with many empty tables. When our request for a table for 4 was passed on, having not booked, with no explanation the unsmiling stoney faced day-manager curtly informed us that they were not accepting "walk-ins". We left and went to a rival national chain where we were greeted cheerily, shown to a table of our choice and served lunch by the smiling friendly and attentive staff. So, if you're really set on Pizza Express in Chichester, better book it. Better still, skip it and go somewhere else in town.

Came here without a booking on busy Valentine’s Day. Our waitress was extremely kind, efficient and welcoming. Sorry I didn’t catch her name but she had heart earring and a red bow in her hair. She was fab. Also big hats off to the chefs who served us hot and fresh pizza, different to other pizza expresses especially as they really listened to our fussy eaters request of not crispy etc. the only (very) small thing to note was that it although it created a nice atmosphere hearing the chefs music it would be maybe be better to have just one song on rather then their music and the restaurant as at times it was a bit much listening to two songs at once. Enjoyed their music more then the restrauant so please don’t see it as criticism 😂 thanks so much

Nice friendly service with reliably tasty food. The dessert menu is worth a visit to Pizza Express alone.

We waited over an hour for a portion of dough balls to arrive to our table, and then had to wait again for our pizzas to arrive. When our pizzas did arrive we found a hair on one of them. Our server did take the pizza and got us a new one which was better. We also asked for chilli oil and did not get it, as well as a salad which we did not receive. We complained to the manager at the end of the meal, who was very rude and unhelpful. Overall the experience was very negative.

My daughter went to celebrate a special birthday with her 4 friends. They waited 1 hour 10 min for dough balls. No apology was given. When the pizzas arrived, one of them had a hair on it. It was returned to the kitchen and another was made. No apology. A side was ordered but never arrived. When one person went to speak to the manager, she said that they stated that there would be a 45 min wait on food (they did not), and it was much longer than 45 min. The manager also said that they couldn’t find a hair (who waits over 1 hr 20 min) states there’s a hair when there is not)??? This is extremely disappointing and terrible customer service. We will not be returning to this branch of Pizza Express. Pizza Express needs to look at who they employ. To not even apologise and speak to the customer with no respect and treat them like they are lying - disgusting.

What a terrible experience. Upon entering, we were not informed about a long wait, which was approximately 1 hour for the first course. Throughout the service, the chilli oil and salad we ordered were forgotten. When the pizza arrived, we found a thick black hair partially under the cooked cheese on one of the pizzas, seen clearly by 5 of us. However, when we spoke to the manager about this, she was incredibly rude, insisting that we were informed about a 45 minute wait and that they couldn’t find the hair. If only I had taken a picture, but when we went to complain and show the waiter initially, he did not look at where we were pointing and took the pizza immediately. We assumed that due to this terrible experience, we would not have to pay for the hairy pizza and may also have a discount for our negative time. But, due to the argumentative manager who did not give us the time of day and avoidant waiters, we did not receive any hospitality or understanding. I am horrified by this to be honest, as I have never known staff to argue with customers that their mistake never happened, especially with something as significantly unhygienic as a hair. We will not be returning.

My son has coeliac disease so eating out is tough and finding somewhere that does gluten free pizza is extra hard. Fortunately Pizza Express is able to accommodate and its great we can eat out as a family and my son doesn't feel left out. On arrival we explained the gluten free requirements and they reassured us of their procedures to minimise cross contamination. My sons food was brought out in advance to again minimise contamination from handling. My son was very happy with his doughballs and pizza and he can be fussy. We all enjoyed our meals, service was quick and good and we enjoyed a nice family meal out. Pizza Express will be a regular for our family.

Very nice and helpful staff Restaurant had few customers although other local venues were only accepting those with bookings My daughter had a.pizza whilst I chose melanzane, a dish I have eaten many times before It was served very hot but when ready to eat had a very strange flavour and I could not eat it Staff very quickly accepted my view and returned the dish to the kitchen and offered an alternative. Staff were very apologetic and explained it was a new recipe which in my view should be reviewed as it is horrible

We came to Chichester for a birthday weekend and to take the bus to the sandy beach of West Wittering. We were spoilt for choice for places to eat here but decided on Pizza Express because its consistently tasty. This branch did not disappoint! We received a lovely warm welcome, it smelt so good, had nice lighting and the food was delicious. I am normally so happy that I can still order the retro Four Seasons pizza but this time spotted a king prawn pizza. Oh my!! On a thin large romano base this was utterly heavenly! The dough balls were piping hot, the bottle of montepulciano was delicious and a perfect temperature as usual. We turned into animals and made utter pigs of ourselves by ordering desert-chocolate fudge cake and Billionaire's pudding, all so yummy. Our evening however was made perfect by the delightful and charming waitresses Elaine and Kerry, these young ladies were so attentive and lovely. A huge thanks to them for making our evening so very special.

Spot on as usual. Came here for a friend’s celebration, food was perfect and the waitress with black hair and glasses was a credit to pizza express with her service.

Excellent food, attentive staff and good prices.

Appalling service. Came on a Sunday. We were not given menus for children when we sat at our table nor crayons, waited a while until one and seems like only waitress came over to take the order which we couldn’t make as we didn’t have menus. We had 2 full sets of cutlery, and one additional knife between 4 of us. No water was brought to our table. My Rose was warm. When eventually we got our starters the mains arrived without side salads. We asked twice for a salad, the manager said he will take it off the bill but it was not taken off the bill when it was time to pay. Poorly managed place. Shame. Won’t be coming back.

Not sure what was going on tonight as the place was probably a quarter full tops yet the service was appallingly slow and unprofessional. We arrived and were told food would be 40 minutes. We were placed at a table and then not served any drinks for about 15 minutes despite being the only people waiting. We witnessed several other groups being turned away as if the restaurant was totally full. It was as if they didn't have a chef at all and the wait staff were doing the cooking. There seemed to be enough staff for the number of covers they just didn't know how to serve people properly. It just feels like the staff genuinely don't care if you give them custom or not which I am sure is the case.

The only positive thing here was the food which was nice although overpriced. Service was mediocre but it was the state of the restaurant that was really off putting, absolutely filthy. The floor looked as though it has never been swept or mopped despite the restaurant was basically empty when we arrived, crumbs all over the seating, the whole place looked as though it needs a serious deep clean - doubt it’s ever had one.

Firstly, the greet and waiting staff were exemplary, polite, friendly and attentive, 5 stars for them. The pizza was good, about right for Pizza Express, although an extra item I had asked for was missing, for which the waiter was very apologetic, but it was no big deal. I have 2 issues with this restaurant. Firstly the state of the floor. We visited at 1pm on a Sunday, it was all but empty but the floor looked to not have been swept and certainly not been mopped for many days, (see pictures) and I wonder if that was the cause of the number flies buzzing around. The man making pizza was dutifully wearing a hair net, but his beard was not contained similarly which surprised me. It has a 5 star food rating but for me the state of the floor suggests it's maybe undeserved. Pizza tasted good, staff were excellent. Floor scared me.

I went with my daughter on 21st Aug. If I had visited the toilets and looked around this very dirty premises I would not have eaten any food there. The quality of the food was also poor... disappointed

Firstly, the greet and waiting staff were exemplary, polite, friendly and attentive, 5 stars for them. The pizza was good, about right for Pizza Express, although an extra item I had asked for was missing, for which the waiter was very apologetic, but it was no big deal. I have 2 issues with this restaurant. Firstly the state of the floor. We visited at 1pm on a Sunday, it was all but empty but the floor looked to not have been swept and certainly not been mopped for many days, (see pictures) and I wonder if that was the cause of the number flies buzzing around. The man making pizza was dutifully wearing a hair net, but his beard was not contained similarly which surprised me. It has a 5 star food rating but for me the state of the floor suggests it's maybe undeserved. I normally either don't review, or do on TripAdvisor but Google popped up and asked the question so here it is. Pizza tasted good, staff were excellent. Floor scared me.

Amazing food. Top top service! Hats off to that crew

My family and I, went to Chichester for the day. And we stopped off at PizzaExpress for lunch. PizzaExpress offer a wide variety of food, options, ranging from starters to main courses, to deserts. The staff are always very friendly and the food is exquisite.. You will always leave here with a full stomach. This PizzaExpress is just down the road from the cathedral. Would highly recommend.

Had a lovely evening at the chichester pizza express. Our waiter, Sean, attended to us as soon as we walked though the door on a moderately busy Friday evening. He kept up with our requests for food and drinks, he was very good. The food cooked by chef Dean came out promptly and was delecious. A great choices of mains for vegans.

We, myself, my son and a friend arrived at 6pm, by 7pm I was asking where are mains were, we had another hours wait for desserts & coffee. They were far more interested in their takeaway business, they couldn't have cared less about us the patrons eating in. When paying we were asked if we'd like to add a tip, I declined, saying the service was shocking

Ordered drinks and they never arrived dough balls came quickly but had to wait 50 mins for 2 kids pizzas to come. Not very good service at all today.

Food was served promptly, staff were friendly and welcoming, and we had a great Sunday afternoon at Chichester Pizza Express.

What a lovely bunch of staff. Made to feel welcome, a calm and warm atmosphere in the courtyard, which was really lovely. Thank you for a lovely experience.

Visited lunchtime mid week. As ever reliably good food at Pizza express. Very quiet at this time ( approx 12;30.) Fast and efficient service, very friendly helpful waiting staff. Pizzas were good and desserts suitably sweet and delicious. Used Tesco vouchers so cheap meal this time.

The food was great but unfortunately the service wasn’t. I couldn’t see any staff as we walked in so we waited at the desk to be greeted but no one arrived so we seated ourselves. We weren’t sure if it was open but a table of what I assume was off duty staff members assured us that it was open. As we sat down a staff member appeared and walked past us and headed straight for the family that had just walked in and seated them and took their drinks order whilst we sat for a few minutes and waited to be acknowledged which only happened after one of us had asked for menus. Once they’d realised we were there (despite sitting in the middle of the empty restaurant in clear sight) the service was ok and we managed to order some drinks. We were charged for two large beers when we only ordered one which we’d only noticed once we’d paid and left. All very disappointing.

Food is always tasty! Was told they was short staffed but we was still served promptly

We have too many pizza restaurants in Chichester, and we have tried them all,. but we continue to eat at this, the original quality pizza restaurant. The reason being that the service, food and ambience is always at another level. Connor is in need of particular mention.. excellent advice on food, a happy and jovial demeanor, really felt compelled to leave a personal review for him. Awesome!

Friendly staff. Quite and nice atmosphere. Lots of room around tables. Great menu for kids.

Very bubbly place very nice staff and Connor was extremely nice and cheerful.

Great friendly service from Connor this evening

Great service from the man connor.

Lovely food, not the first time. Connor gave great service for our party. Highly recommend. Thanks Connor

Got a table as a walk in and from the first welcome Connor was so pleasant. He waited our table the whole evening and provided us with an outstanding service. It was such a delight on a nice evening out to be met with such a wonderful presence. Highly recommend this branch.

The staff were very attentive but the food was quite bland although well presented.

The pizzas came very quickly and tasted delicious. I definitely recommend this spot for a bite to eat in Chichester!

Great staff, my wife has quite restrictive dietary requirements and Sean was very accommodating and friendly. Sometimes waiting staff at other restaurants make her feel like her dietary needs are an inconvenience but this team at Pizza Express were great.

Lovely food and very friendly staff. We'll worth a visit.

Was drawn in by the 50% of starter deal. Never used pizza express before, and definitely won't be again. Burnt calamari chicken wings gross wouldn't recommend

Birthday celebration with just the 3 of us, not a particularly busy night, ordered 2 beers and 1 non alcoholic beer, 3 alcoholic beers turned up. Then ordered starters and pizzas, waited over an hour before the pizza turned up, they had forgotten all about...

After 50 minutes of arriving at this restaurant we had to ask the manager where our starters where. Upon investigating, the waiter could not find our order. He apologised and retook our order. The manager did not apologise. They heavily discounted our bill. The manager came over to take payment BUT still did not apologise. Very disappointed with the manager for not apologising

Walked in, first thing I saw was peeling wallpaper, dark and drab and it looked like there had been an all night rave there. The floor was covered in food, paper, all sorts. The tables were left uncleared with empty used dishes and glasses. The...

Just wanted to say a massive thank you for making our experience at the Chichester pizza express. We decided to drive from Arundel after a horrible time, at anther restaurant upon the arrival and decided not to use them. When we told the staff at the Chichester pizza express what had happened to us, they went above and beyond to give us the best meal ever. Food was hot, and very tasty. Clean and service was top class. Thank you once again .

What an absolute joke of a place. Tried numerous times to walk-in for a table but cannot accommodate even though not busy. Today I felt I had to make a comment. Not even 9pm and less than half full but the manger could not allow walk-in. No wonder the chain is in financial trouble!!!

I received truly fantastic service, on top of a delicious meal. If you go to Pizza Express in Chichester be sure to ask for the Dessert King.

Service started well, not too many occupied tables. Drinks order taken promptly followed by Food order. Then it all went wrong, 40 mins for starters to arrive, these were cold, sent back, no replacement arrived. Decided to leave after nearly an hour waiting. To be...

I went to Pizza Express today with 2 friends. We were really pleased with the service and the food. Our waitress couldn't have been more helpful and friendly and the pizza and salad were both delicious.Thank you!

Not great service, hardly anyone in here but turning people away. Waited 40 minutes for food and it was wrong and also to be told that they didn't have something for one of the meals half hour after we ordered (so we would have to wait even longer) so my husband went without. Such a shame as it was a special meal out.

Great food and service but a very scruffy venue The pizza was very tasty as always and the staff are always very attentive. We have been visiting this restaurant for over 20 years and it looks as if much of the restaurant has not been...

We have made several visits here and this time it was for a birthday lunch with the family. Good food, ample portions, pleasant surroundings.

We pre ordered our food due to the number of people and the fact that this was a Friday evening. The staff went out of their way to assist us with special requests and the service was outstanding. The restaurant was full and very busy...

It’s a typical chain restaurant with their quick and attentive service but lacking atmosphere. Very child friendly and good for large groups but is always loud and busy. Food is decent and hot but pizzas always come with a bit of grease and oil on top. Great for birthday parties or gatherings but not for pizza lovers!

We didn't get as far as ordering food! Very poor customer service. We were completely ignored when we entered the restaurant, and it wasn't exactly busy! After 10 minutes of waiting fir a member of staff to visit our table, we eventually walked out. At this point, we were finally approached. I explained my reason for leaving. The member of staff explained that a new staff member was being trained & I suggested that Customer Service should surely form part of that training. I was told to "Just go then!" with the male member of staff ushering us out of the door. Needless to say, we won't be back!

Booked the restaurant for my Great Granddaughter’s birthday, big mistake. The restaurant had no more than 6-8 people in it but it took 2 1/2 hours to complete the meal. Service was slow, quality of food was very average, two meals were sent back as...

I don’t quite know how to describe this as I try to take positives out of situations! Haven’t been for a while, always remember chi pizza express with good food and a nice buzz! Not today, we went for my nephews birthday, over priced with...

Sunday afternoon, half empty restaurant. Waiter seated us quickly enough but looked like it was an effort. We then sat there for 20 mins waiting for someone to take an order. Only seemed to be two waiting staff and they just went back to the...

First time dining in Chichester branch. It was quiet when we came in as it was before dinner time. Good thing as food came out quick and hot. Our server attended to us right away and laid out all the condiments we asked for. BBQ burnt ends under ROMANA. Thin crust pizza, tomatoes, dots of bbq meat and cheese. Canneloni was served on a hot plate. Perfectly browned cheese topped the pasta. Luscious sauce tomatoey and creamy. So full. 😅

We booked a table at 4pm on 2nd October and arrived and arrived around 10 minutes early. It was nearly empty: only 2 bar staff, 2 kitchen staff and 2 or 3 tables taken. We waited 5 minutes at the door but no one came...

Great place to eat kids left full up and desserts where amazing

Best service from any pizza express I’ve been

Very nice young waiter.but the restaurante and toilets wrer very dirty .manager didn't speak to us about the complaint.hope they do something about the cleanliness of the whole place not a safe restaurante to eat at

Floors were dirty, and the place just felt run down and a bit grubby. Our server was friendly but service was slow and both my pizza and brownie were burnt.

The 4 of us arrived at 7.10 pm to a half empty restaurant. Order was taken fairly swiftly but, after checking their app, was not logged on the system for some 15 mins. We ended up waiting over 50 mins for our main course. I...

I like the chichester branch but the staff can be a bit slow sometimes Very friendly though Pizzas are great in my opinion

Ate here on a Saturday evening, had the pleasure of being served by Roman. He was very polite , helpful and always had a smile on his face. I would be one proud mum if he was my son. The food was delicious as always and even better being able to use the rewards from the app.

There are plenty of gluten free options. Good service.

I will be coming back, there was great service a nice cool restaurant but I recommend having someone at the door to welcome people in and to also make sure no one runs out the door and gets away with it as that happened when I came.

Always enjoy a pizza express. Nice location this, very well spaced out tables. Good service and food. Will visit again.

Great service, lovely food, garden is delightful :)

I visited the Pizza Express Chichester twice in June as we love a bit of Pizza Express, but I won't be going back to this one. On our first visit it took ages for anybody to come over and offer us a table and then...

We arrived at 8:30 on a Sunday and they couldn’t accommodate a group of 8 because they were “running out of cheese” and had to still provide deliveroo orders all night and “head office will have a go at us if we turn it off” Truly bizarre. 1 star is generous.

We visited on 18th June 2022 after going to wedding and having nowhere to eat afterwards. The staff were very friendly and found a table for us straight away even though it was busy. Great food, great beer, great service all round.

Myself,my partner and son went for lunch. Our pizzas arrived and looked delicious but my son's lunch took five minutes more arrive, My son was most upset looking at our meals while he had nothing. By the time his food arrived our pizzas were nearly cold. Not a pleasant experience......

Delicious as hell 🤤 plus the dough balls are just everything

Food and service were great. The decor looks in need of a spruce up.

Busy lunchtime service when we arrived, the staff need to be on the ball when it comes to clearing tables.. Toilets were clean.. Pretty good but it's a pizza place after all...

Had the lasagna, more sauce than meat

They cater to gluten free and vegans

Good morning, I visited that place, overall really tasty food. But stuff inside restaurant behaves really unprofessional (waiter showing up to work and laughing and using inappropriate words to colleagues which are on another site of restaurant when guests are dining). I’m not sure if some one from management team looked up the ceiling and check them condition - falling apart and some bits hanging above tables. So often they don’t have ingredients, not sure if this is the way place is managed this days. No strawberries to ice cream or brownie, ice cream are completely frozen and You waiting for them 20min (I mean time You can entertain Yourself by watching stuff member trying to defrost them). Food is still quality but few things need to improve for sure, wish You all the best.

Excellent service from waitress Alina and the manger. Food was Excellent and a lovely end to a stressful day

Was nice very attentive waitress, my pizza was incorrect but got sorted out and everyone was happy

When you have to wipe the seat before you sit down, you should probably leave. (Moved seats to another area and had to do the same) How can you make pizza and pasta taste so bad. Garlic prawn pizza, with areas with no cheese, about...

The Pizzas were tepid but not so cold that we had to send them back.

Strange visit. Nearly empty but people being turned away. I asked what was wrong as we were leaving. Seems someone had not placed a food order for today. Food OK.

Went in there on a Saturday evening in August 2021 about 20:30. It seemed full and the waiter just said: "We're full." He might have added: "So **** off", such was his arrogance. We went to Cote and had a great meal. Restaurants must realise they're in the service sector and that customers have memories.

I think it has to be the worst experience I've had whilst eating out! They forgot our order to start with, waited over an hour before they realised as it appeared all the staff were having a chin wag in the corner of the restaurant , including what appeared to be a manager, what a drip!!! The only good thing was one member of staff called Ella who seemed to be carrying everyone including the manager where it should be the other way around and as for the other waitress she looked stoned out of her head

Went for a family meal. Restaurant was only 1/3 full but still the service was non existent. Didn’t check on us once . Had to ask for more drinks and was told I’m not your waitress 😂. Our waitress was not interested. The manager wasn’t...

Great pizza - great atmosphere topped off by great service Thanks very much for a great afternoon We will sure be back again soon

Lovely food 😋 and great service. The court yard is perfect in the evening 👌

Came Feb 2022 with family. Booked ahead and restaurant was busy the entire time. Food was all fine, can't really get pizza wrong however we were constantly asking for cutlery or needing this or that. The kids were also missing their veggies with doughball starter and the ice cream with their brownie pudding. This was ignored.

Delicious food, pizza amazing. Staff were very polite and helpful. Service was a bit slow, but restaurant was full. Would use again

very good service, we were served by ella G, table of two and despite it being so busy, she was so patient and was a very kind waitress, we ate for valentines and will be coming back, food was delicious and the manager who seated us was very kind also

My husband and I visited for lunch today and the food was really good, although waited over an hour for our food when it wasn’t busy at all. We also weren’t told why we had to wait over an hour for it. We had to ask why it had taken so long and were then told they had to remake our food. We then proceeded to wait an extra 20 minutes to pay. Not good service at all.

Very busy but did get a table. Nice food and friendly staff.

We've been here several times, always excellent, tasty pizza and good service. This time was no exception, visited with my wife and little boy and met my uncle and my nan there - so it is good for all ages :-) we had a nice time and the pizza was super delicious as always. We parked in the multi-storey car park on Avenue Dr Chartres and walked over the bridge, parking was cheap and there was plenty of space, the walk was pleasant after dinner too :-) I'm sure we'll be back :-)

Really nice food and great service! Defo would visit again. Prices are worth the food

Have visited chi pizza express many times with my boyfriend, it is our favourite date night option! We are obsessed with the dough balls (would happily eat 3 or 4 plates each🤣!) Staff are always happy to accommodate with food, I am a picky eater...

We ordered two pizzas TAKEAWAY . It to us 25 mins to navigate the confusing takeaway system . Wanted 2 different pizzas but it ordered 2 of the same . PHONED restaurant but no-one answered. An answer phone said to communicate online. We left an...