Pepe's in Guildford

So I ordered food online from deliveroo and wanted my food to be in a specific way so I called them to clarify with it and after speaking to the manager of the store and telling them the delivery number they still did not make the food as to my expectations which was very nominal. Disappointed, might have to choose other place for food not.

A big improvement since my last encounter. I really enjoyed the beef burger. And half chicken was tender and juicy

Food is very nice But there is on guy who making order ( asian ) He don’t know customer service He is doing back biting. It was really shameful But rest of staff was really good

Burger was soggy and wet not as good as the burger as I’d usually get.

I love pepe's such tasty food!!

They made me do it for free stuff

Good customer service and chicken was nice, better than Nandos. Got half chicken, and the breast wasn't completely overcooked, like you get in many places.

Horrible delivery. I was constantly monitoring the driver I guess he was delivering other deliveries and than came to me.

Amazing tender chicken! Nice fries. Tasty Onion Rings. Only let down by JustEat kept adjusting arrival time.

ordered 8 nugget meal - only 4 came, called restaurant and no answer, instead an automated voice. No way to communicate, very expensive and just overall unhappy

They missed the dip for one item

Ordered early… The chicken is old and feels like it was cooked yesterday and used for the first orders. And again they missed the dip today as well.

Delivered on time. Driver kind enough to inform us that something is leaking - it was the sealing part of the packaging that unfortunately separated. However, taste is consistently delicious.

Haven’t tried other bits but love their chicken n rice meal. My go to order is chicken and rice Extreme and it’s just so good ☺️ their chips are fresh and yum too!

The chicken was not cooked properly

Pepe’s Fries are among the very best available on delivery!

Very cold food, not delivery drivers fault but even though it was on time the food was still cold. Not happy with the service

There was small hair and plastic in between rice and there was smell in chicken or sauce. Previously I bought it was good.

I am a big fan of Pepe's. I have travelled across UK but this one is not as good as others. The chicken and rice here is kinda not as flavourful as in other Pepe's. I don't know why there are such inconsistencies. 2x bad experience

I am yet to try the food from this branch but disappointed that unlike my local branch, they do not offer Blue Light card discount. It’s a franchise but not acting like one. I have never had one KFC branch with one rules and another one with a different rule. Greedy management I am afraid!

I didn’t get this mail and I want a refund please, this is the second time I am submitting this complain

I want a refund please I can’t find my order

Brilliant. Like Nando’s but cheaper and faster with better peri salted fries. Big portions too.

Got to be one of the worst when it comes to service. Poor customer service skills and phone skills are zero. First they won’t answer the phones and when they do they’ll put you on hold for few minutes and then disconnect.

Everything was great except one of the corncobs was substandard (very hard) Thank you

this is for third time they use old rice smelling like a dead animal

Went at around 10.45 only had a few things avaliable. Didn't want to.let us eat in as well. Lost around £100 worth of buisness as there was so many of us.

Wrong food delivered need a refund

The driver brought me a someone elses food and gave my one to them still i haven't got my order he said i go back bring you a new one. Cant say anything rubbish!!!

Tasty and great customer service

I went to this restaurant for the first and last time. The tables were very dirty. After 15 minutes, a cleaner came who wiped the table with a cloth without using any spray, and all the dust and rice grains fell on us. When I went to place an order, the attitude of the person taking the order was very bad. The same person who cleaned the table took my order and also packed it, which means there was no attention to hygiene in this restaurant. There was a constant annoying buzzer sound that was bothering us every second. If I had the authority, I would shut this place down permanently. 😡😡😡😡😡

Extra chips were missing from my order.

Driver got lost, went to the wrong street, phoned me to claim he was outside, due to barely speaking English he ignored me when I told him repeatedly that he was in the wrong street, and food eventually turned up 6 minutes later than the claimed delivery time, almost completely cold. Pathetic service and this is probably the last time I'll use Just Eat.

"Customers are not being treated properly; this is not the correct way to handle them. I paid the bill, and the attendant simply tossed it onto the table. Really?" Employee name : Viral

Regular customer here. Person who took my order around 6pm on the 23rd May had no manners. Please train your staff to have appropriate etiquette.

I am quiet unsatisfied with the food, as it was cold and not cooked properly

Barely any Chiken on the quarter Chiken

Would give it zero stars if I could for horrible customer service. Waited for over 45 mins and once we started eating, got told off to leave as they’re closing at 11pm. Even though they were busy, there were a lot of staff as well but preference wasn’t given to the customers in the store, it was for deliveries as the riders were threatening to cancel the orders. We literally told them if they’re going to take time to cancel the order but they didn’t listen and still kicked us out after our order arrived.

Fresh food every time with amazing taste. Good customer service with attentive staff ensuring every need is met. Highly recommended !!

Called us on arrival. He’s a Good Man

They are consistent with only one thing. "Delivery is running late!". Average waiting is already too high and then also delay. Been waiting for my order for last 1.5 hrs.

Even when it's busy, Pepe's chicken rice is always a hit. It reminds me of the chicken back in India—aromatic rice and juicy grilled chicken. They keep up the good work, even during peak times. My last visit brought back so many good memories! Highly Recommended to all.

Really amazing experience with Pepe's Guildford delicious food highly recommend Friendly atmosphere with great Staff Best food in Guildford

Good staff and tasty food Highly recommended

The lady on the till disrupt as while we eating out food like we need to go out of the restaurant on 22:40. She was so rude to people no even smile nothing .

short girl in the till doesnt have respect for even regular customers

My 5 tender strips were completely off, they smelled foul as soon as i opened the bag. Did try a bit but the are off and i had to bin them. The extra 3 tender strips were fine, so was the half of chicken. I'm not looking for a replacement. I would just like a refund.

really delishious food with great portions. the chips came out hot, crispy and fresh with plenty of peri peri seasoning. the grilled chicken they serve is so flavourful and juicy, you can really taste that it has been grilled. highly recommend as a place to get a quick lunch that is very filling and very cheap! I will definitely be returning.

Amazing tasty food! We had Lemon & Herb and Peri Peri Chicken and wings. Lovely tender chicken. Delicious Peri Rice. Perfect Corn Cobs and super fries. We’ve used Pepe’s a long time now and the quality is always outstanding. 10/10

Would not serve food an hour before closing then closed the shop half hour early!

The place is a bit cold specially at night but the food is great for the price

Good location quality food and great choices at reasonable prices recommended

Would be easier to rate if I RECEIVED MY FOOD.

Outstanding customer support from Pepe’s Piri Piri Restaurant staff sorting out problems caused by the JustEat delivery staff. Thank you for saving our evening meals tonight. Much appreciated!

Great food and the nicest delivery man ever. Very friendly!

Corn Cobb missing! Very poor service!

i personally love the fried chicken burgers much better than mc donald’s , chicken burger the nuggets and chips with garlic sauce is beautiful 🤭 however you guys take ages to accept my order on deliveroo 🫨 but pépés is TT ❤️

On the order there was chicken and drinks I orders but only to find the wrap inside tell me what’s wrong I paid an extra £3.50. And drink I didn’t get anything

Delicious and great food with nice atmosphere. Keep it up, you are doing great! 👌🏼

Ordered over £40s worth of so called fried chicken burgers which have a picture next to them of what looks like real fried chicken.(Morley's,KFC,Perfect chicken ect) When the food arrived I was massively disappointed to find out that all the chicken burgers were of processed meat similar to cheap chicken nuggets.(falsely advertised) Phoned up the shop and was told that it is what I ordered and that there is nothing that they are willing to do about it. Why would anyone order processed rubbish and further more pay over 40 for it. The chips got eaten and all 6 burgers got thrown in the bin. Not good.

Little bit disappointed with the LAMB 🐑 burger 🍔 it had a strong meat flavour m, I have eaten many of these but never tasted a strong meant taste. Lovely tasty 😋 chicken 🐔 wings and boneless chicken breast are amazing. Cheerful 😀 staff helped me with my order and they were all working hard and seem very much in the game …

The food from Pepe's is just delicious. I highly recommend it.

Late and cold, won't be ordering again.

The food delivered was very cold and left outside without even ringing the bell - very disappointed

Courier was great: really friendly and knew exactly where the house is as he's lived here 11 years. Food top notch as always. Merry Christmas

Disappointing to see you reduced the size of the fries in the add 3 sides option. Really tight! Your food is already over priced!

If picking up, make your order online to save time. Decent food

Very delicious , best of best non veg tasted in uk.

Children tikka rice was good apart from that it was average

The lemon n Herbs Chicken n Rice always wins. Recommend for a fast delicious food, but you need to wait a bit for that chicken to get grilled. The place in term of cleanliness is not the best, some regular clean up and smiley faces could cheer the place up a bit.

Tasty halal food and great service

food was awful considering I have ordered from there before- they added no flavour to my rice

order prepared quickly, came earlier and expected and piping hot ! would 100% order again

Not only was the food incredibly late, but it was ice cold, soggy and squashed. Really unenjoyable 😪. First time ordering from Pepes and will be the last.

Food ordered at 8pm and delivery time of 2115 given and then a further 30 mins late. When food arrived was stone cold and looked like it had been sat around for a while as grease was coming thru packaging. Had to heat in microwave to eat food tasted ok bit will not be ordering again.

Rude Driver! Mobile phone more important than your customer!

Large fries are not really “large”

Chicken was too dry and not even the required amount of sauce was there… wonder why this franchise spoil the name of pepes.. Awful taste without enough flavour

I ordered a chicken burger from Pepe's and was looking forward to my meal. After waiting 1 and a half hours for it to be delivered, found that the chicken was RAW. I called up the store and send them the photo attached, to be told that it was not raw at all and that "some chicken birds are just pink". I requested a refund, but was told they would not give one as it was fine (which it clearly isn't). I then said I would contact their head office to which they laughed and said "good luck, I'll just tell them its fine". The raw food I can accept as a mistake, but the rude and obnoxious behaviour or Pepe Guildford's staff sickens me. I will never order from here again and really urge everyone else not to make the same mistake that I did. The FSA have been notified, so hopefully their upcoming visit will sort out this failing restaurant.

Awesome Chicken Grilled Burger…Value to money…Although sauce was little in the burger it can be more good with more sauce in their burger…Overall it’s was great experience prefer to order…

Food was really cold. Really disappointed 😞

I have not received the order , but the delivery person have marked the status as delivered. Called the restaurant and they informed that driver is not the way to deliver and wait for couple more minutes, when the just eat app says that delivery is complete.

Yummy spicy food. I was told by their staff that this is fresh food and not frozen!

I must say, my experience at Pepe's Chicken was quite unique. The anticipation for my meal stretched over a two-hour period, during which I had plenty of time to contemplate life's mysteries. The staff's phone demeanor, though, added an interesting layer of challenge to my wait, reminding me that patience truly is a virtue. When my food finally arrived, it seemed to have taken a leisurely stroll to my doorstep, arriving in a state of chilled indifference.

Missed off a meal, then I phone they promised to deliver within an hour. Then I rang up, and then they said they couldn’t deliver it, so I would like a refund.. disgusting service

lamb burger tasted very processed, onions rings could of been cooked a little more. At least the chicken nuggets was nice and the hot sauce was pretty good.

Your Driver shouting his mouth off very loudly on his phone outside my house not appreciated! He is totally unaware how to present himself in public/near your customers! Deducted star rating because of poor staff behaviour! Staff training needed. Do not disturb the neighbourhood!

Do not order from these.. I have been waiting over an hour for my food.. the restaurant have no idea where it is and they have promised me the driver will contact me. Well half an hour later and he still hasn't worked out how to use his mobile phone.. not happy is an understatement.

My all time favourite extreme chick n rice

I have ordered with mango & and lime, and what I received was very spicy and not mango&lime. Previous times took less time to received and today took more than 1 hour. I'm very sad because I really love this chicken, but today it wasn't very good.

Well this place use to be amazing until now. Lost out on £30+ and we as a family haven’t eaten gone 9:30pm when we ordered around 8. The driver apparently was waiting outside but we was tracking the order and he drove straight past. We called the driver and he refused to come back and the restaurant itself refused to do anything about it. Absolutely disgusting stealing money. Avoid Pepe’s Guildford.

Very good food! Dinner for three was a success thanks to your great food.

The best peri peri chicken you will ever eat! Puts Nando's to shame! But given the small chain, can't beat the atmosphere and ambience at Nandos.

I have been a loyal customer to Pepes Guildford for years but unfortunately the management recently have become lazy no customer service and the smell of the shop inside pure sickness I’ve started going to Woking Pepes and it’s 5* service don’t have to repeat the order and somehow it’s half the price

Quality chicken and rice and bare early too!

Order missing half the items and their answer was we will send it you next time you order something from us! Not professional and rude on the phone e

It's usually really good from here, but the past two orders now have been late and stone cold

Time till it got to my house was 1.40 2pm its no 2.15 and still hasnt turned up. If it got cancelled due to no drivers why wasnt i informed.

The burritos were full of rice and little bit chicken 🤨, for the first time the chips were not superlative as we usually receive

Really delicious, flavourful food. They have good customisation options and the price is fair. It is the first time we have eaten there and we definitely will be again.