Papa Johns in St Albans

Bbq base was too off, and they splashed he bbq sauce all over my wings. It was not too much.

Ordered a pizza with pepperoni on it tonight and the three people who split it all fell ill with food poisoning after about 2 hrs after eating it. Called up to complain and not even an apology or acknowledgement received from the staff member, who seemed to be clueless about how to handle this. Never ordering from here again.

I have been ordering from papa johns for many years at least 4 to 5 times a week and spending £35 every time I order but after I saw they are supporting Israel agents Palestine and humanity I will never ever go back.

Terrible. Do not order from this restaurant, if that’s what you can call it. I would give this place a 0 if I could. Food took over 2 hours to be delivered (I live 3 minutes from the place), turned up cold and tasted like s**t. I would never order from this place, please don’t waste your money like I did.

I've only collected from here, but on the handful of occasions that I have, I've never had a problem with the food or service. There's not really an atmosphere as the staff are busy making orders, but they've always been polite when serving me. The pizza isn't the best pizza that I've had, but it is better than other local places.

Ignore the bad reviews, Iv been collecting the same pizza here almost weekly for nearly a year and it’s always consistent and a bonus is you get it dirt cheap if you collect.

Took half an hour for delivery driver to "find" the place from once he said he was here. Went all around the houses claiming to not know where it was trying to keep the pizza. Rude and unapologetically useless. Couldn't just follow Google maps.

Recently picked up an order of pizza here and found it a good experience. Staff were friendly and they were quick to make 6 pizzas (we had phoned ahead). Parking was handy and it was easy to find.

Ordered 11:29am on a Wednesday. Delivery sooooooooo slow. Arrived 12:31. Turned up cold/lukewarm. The driver based traffic!!! Should’ve taken less than 15 mins to deliver. This seems to happen every time I have ordered from this store. Great tasting pizzas but very disappointing service. Enough is enough. Deleted the app. Don’t waste you time ordering from here. I suspect ordering from the Hatfield branch would be quicker!

Taken over an hour to deliver food and no one answers the phone shocking customer service. They should be shut down.

Itsssss amaaaazzzzziiiiiinnn nhgggg

Never had a worse pizza in my life... I'd rather have eaten a thrown-out domino's pizza left behind the bin than what I ordered from here. Delivery was over an hour, phoned for a refund which was never processed. Staff could barely speak English and I won't comment on the customer service... do yourself a favour and get the £5 deal from Tesco's... disgusting establishment.

What can I say, best pizza out there. 🙌🔥

Absolutely outraged my son and his friends orderd over 100 pounds worth of pizzas and got a discount, it was a birthday celebration, he's just thrown his guts up and all the chicken and meat from the pizzas is still undigested. Absolutely applaud he's the 3rd lad to get get sick in an hour two more are extremely poorly throwing up almost all the same stuff, pizza and chicken. Absolutely no answer from restaurant my teen son's in agony and so are his friends. Saving a sample to send to environmental health!

Dry pizza like cardboard for the second time. 1 star is for the delivery driver who was polite.

Incredibly slow delivery, dominos and Pizza Hut do a much better job

Collected my pizza. After seeing some of the negative delivery comments I’m so glad I collected my pizza. Pizzas were made quickly and both pizzas was very tasty. Free tubs of garlic with pizza.

Very late delivery and app said it was out being delivered for an hour and then had been delivered for 20 mins before it arrived. Tried phoning store to enquire but never picked up the lines. Pizzas were warm and disappointing not helped by angry kids who had been waiting so long.

Useless, waited over an hour for pizza and still not arrived. Called and said it would be another 15 mins. Either collect or avoid all together...

Now they charge for delivery and prompt for a tip, REALLY. Delivery service is poor, took 1 hour for my order to be delivered, not good enough. Once arrived and after a couple of phone calls to them, my pizza was practically cold.....I'll never order from them again....PS. the toppings are far from generous.....

40 mins late on delivery, people ignoring my second call but maybe busy. Got there in the end and delivery person pilot and apologetic. Nice pizza, only too expensive in my view to buy as single.

Pizzas arrived after 3 phone calls and 1.5 hours. Food quality was also very poor.

10/10 all day long fresh ingredients and quick service.

I hate being mr negative, but Pappa John St Slbans need to take accountability for the poor quality pizza they are serving up. I’ve had good pizza before, but this is a waste of money. Do disapointing :-((… dry

Consistently good pizza, every time.

After 1.5 hours and 4 phonecalls my pizza finally arrived. Stone cold. Staff are friendly but just fob you off to get you off the phone. Do not order takeaways much but certainly wont be ordering from these lot again. The pizza is not up to the Papa Johns standard in any case. The order tracker will display that your order is delivered after 45 minutes just so they keep on top of the stats and make themselves look good to their head office.

Ordered a pizza at 22:07 and by 22:20 my order was cancelled. I called the shop and they said “we close early to clean” I’m sure that’s supposed to be done after the shop shuts. I’m sure it’s supposed to be closed to the public aka no more food. After 11pm... shocking work ethic

I had ordered a pizza online and it came with hairs baked into my food, both in the pizza and in the desert. Raised a complaint with the company and they ruled that there were no breaches in their health and safety in store. Funny outcome, seeing how everyone who had it was sick with food poisoning for days after this meal.

Hy just ordered a pizza medium size true deliveroo and I paid 32 pounds for the smallest pizza I had in my life with a couple of toppings that they were zero .I will never order again from here and I suggest to check before paying 32 pounds for a pizza.Totally disgusting 😑

Quick delivery but the garlic bread pizza was dry as a bone and like cardboard. The pizza was average not got any nice rich tomatoe kick you come to expect from a pizza and stingy on the pepperoni. The deal on offer was good but won’t order again as it was just all bang average

The best pizza place in town ....

A Papa John's Pizza is good. However, if your order is wrong, delayed or placed via a food delivery app this franchise is not equipped to cope. The staff can't handle simple problems and/or don't have customer service training to be able to deal with the general public. The manager is inept and rude and should not be working in such a business.

A Papa John's Pizza is good. However, if your order is wrong, delayed or placed via a food delivery app this franchise is not equipped to cope. The staff can't handle simple problems and/or don't have customer service training to be able to deal with the general public. The manager is inept and rude and should not be working in such a business.

We ordered 2 pizzas, 3 sides and a drink. Unfortunately, they forgot to deliver the pizzas. No apology from the delivery driver, just “I’ll be back in 10 minutes”. 30 minutes later I had to phone to ask where pizzas were, to be told the driver had “left 5 minutes ago” (we only live 5 minutes away!). 15 minutes later, the pizzas were finally delivered (still no apology). We had hoped the pizzas would at least be fresh, but no. They had obviously been made for the first delivery and then just heated up in the microwave before they eventually came to us. Really disappointed and won’t be going back, plenty of other pizza places in St Albans

Had better frozen pizza. It must have took some effort to make the sides so bad too. Chicken dippers were inedible. For the price I was amazed how awful it was.

Ordered to collect and was expectant but the chocolate scrolls (£5.99) were such disappointing. They were burnt and I called stating the issue, only to get a response saying thats how the scrolls should've been made- burnt with spread of chocolate for 5.99 absolutely ridiculous!!

I always like Papa John's Pizza for their quality maintained consistently.. desserts are so yummy here. Pocket friendly deals and great service.

Great pizzas! Loved the vegan one as well! Caution - order direct. I used UberEats and the pizza never came. I called the restaurant and they made 2 new pizzas and brought them direct in 20 mins. - No charge!!! Great pizza too. I will only be ordering from Papa John's in the future.

I ordered a pizza and a side from here on the 3rd of July and it came lovely and hot. The delivery driver was also following social distancing and was very polite. I will be ordering from here again 👍🏻

Waited 1hr 20 minutes for raw potato tots...had to throw them away they mad me gag. Pizza wasnt hot. Will stick to dominos.

Not bad pizzas but very expensive!

I normally use Papa johns in West Hampstead and the service is fantastic and the pizza delicious. This is not the case for the St Albans franchise. Our food was late, cold and the wrong side dishes arrived. We were offered a 50% refund and in cash only (even though we paid by card), after two calls to the restaurant they have still not processed the refund and have been very unhelpful. DO NOT ORDER FROM HERE UNLESS YOU WANT THE WRONG FOOD DELIVERED COLD AND LATE.

Just ordered a pizza and side it was all cold. Not good. I feel very unwell now. The driver was very rude. What is wrong with pappa john in st albans. Need to get new staff and manger there. It a jock

There was a technical problem with my order but I spoke to the branch and they were so kind and helpful. They resolved the issue and got our food out to us ASAP and were so lovely. We are regulars here as the pizza is so delicious. I highly recommend ordering from papa johns at Albans if you want good service and tasty pizza.

Slow service. Sometimes I think they dont know what there doing

Visited 15-10-19 got to say lovley pizza but please please change your special garlic dip. It don't look nice or taste nice

Great food as always. Delivery always on time or up to 5 mins late

Can never find my address no matter how many times I have ordered in the past and it always involves phone calls to direct the driver - by the time the pizza gets here it’s 2 hours later and cold. I love papa johns pizza but hate this branch!

We’ve only been here once and never returned. The person taking our order on the phone could not speak hardly any English, he was rude and dismissive. They got out order wrong, when we checked the pizza we had to ask them to re make it much to their disliking, they were very surly and not apologetic at all for getting our order wrong. There was no love or care in making the pizza that was obvious.

Epic pizza. Make sure to get the buy one get one free deal, made it rlly cheap. Papa bless🙏

Whilst staying in St Albans for the Easter bank holiday,i decided to order a lunchtime delivery here. The freshness of the pizza and ingredients was perfect,absolutely mouthwatering delicious. The delivery wasn't that long either and both the value and service was impressive. To be recommended. I'll definitely use this firm again. 👍😎

Papa johns stuff have registered us with with some online scam costing us £15 a month. We can prove it's them as the card wasn't used anywhere else- this was the first and last time we've used this card. THEVES

Pizza looked like a mess, it used to be the best pizza in the area, must be some staff changes.

The delivery service really must improve. It took more than one hour for just one 🍕 to be delivered and when it did, it was cold 😐 not sure if this branch is really worthy of the franchise licence 🤬

Just amazing it was fantastic food promp delivery !!!

Such amazing pizza, lovely staff and a great service, thanks! Would recommend to anyone else looking for great pizza in St. albans, have tried all the other and none have been to this standard.

Amazing food and really good service , order came quickly and staff were very polite I will definitely order from here again

If I could give this operation less than one star I would. Twice now we have had delivery issues, which not been resolved - they won't be getting another chance with my family. But frankly they don't actually care. Papa J pizzas from other locations are probably okay but this operation is being run by clowns and the mamagement need to reassess their staff amd how orders are processed.

I ordered a BBQ chicken and there was not a hint of any bbq sauce or taste on the pizza. Even a light drizzle of bbq sauce would have been ok. To top that off, the pizza wasn’t even cut up in slices, we had to cut the slices out ourselves. Garlic sticks were good though and dip, but I guess it’s pretty hard to butcher that lol

I ordered a BBQ chicken and there was not a hint of any bbq sauce or taste on the pizza. Even a light drizzle of bbq sauce would have been ok. To top that off, the pizza wasn’t even cut up in slices, we had to cut the slices out ourselves. Garlic sticks were good though and dip, but I guess it’s pretty hard to butcher that lol

Awful service! Almost 2 hours for delivery...

The pizza from Papa John's in St Albans is alright, nothing special but fairly decent... standard Papa John's pizza really. Compared to other pizza takeaways the pricing is average and there's always a deal to be taken advantage of. But if you're feeling hungry don't order from Papa John's, we've rarely had a pizza delivered in less than an hour and occasionally it'll take up to three months to arrive (maybe I'm exaggerating a little but that's what it felt like at the time). We frequently had items missing from our order, only drinks & side dishes so nothing which caused us any distress but it was frustrating none-the-less. I've stopped ordering from Papa John's and switched allegiance to Pizza Hut on Beech Road, similar pricing, similar quality but much quicker service.

V late ( 1 hr delay) , had to call twice and arrived cold. Had to heat up in oven. V disappointed and cost was also much more than if ordered direct from papa John!

V late ( 1 hr delay) , had to call twice and arrived cold. Had to heat up in oven. V disappointed and cost was also much more than if ordered direct from papa John!

IMO better than any other pizza delivery. 100% every time

Chincken nuggets and Pizza were good, but the cinnamon roll was burnt and not moist. Would order again but not the cinnamon roll.

Chincken nuggets and Pizza were good, but the cinnamon roll was burnt and not moist. Would order again but not the cinnamon roll.

Didn’t bring my drinks and wasn’t cheese garli sticks like I ordered. Disappointed

IMO better than any other pizza delivery. 100% every time

Didn’t bring my drinks and wasn’t cheese garli sticks like I ordered. Disappointed

Not happy at all. I won't be using them for a long time.

Not happy at all. I won't be using them for a long time.

All 3 things ordered were cold upon arrival. Disappointed

All 3 things ordered were cold upon arrival. Disappointed

the order was cancelled so we had to order again

the order was cancelled so we had to order again

£35 for 2 pizzas that turned up cold after 1hr 45mins and awful customer service when asked for a refund!

£35 for 2 pizzas that turned up cold after 1hr 45mins and awful customer service when asked for a refund!

Nice pizza, though we ordered half and half and came as a whole of one! Can't complain, hot and on time, will order again!

Nice pizza, though we ordered half and half and came as a whole of one! Can't complain, hot and on time, will order again!

Nice pizza, though we ordered half and half and came as a whole of one! Can't complain, hot and on time, will order again!

Took ages to come, when it was it was nearly right but it wasn't, toppings weren't what we ordered online, was really greasy and sides weren't right either, who the hell would order 3 portions or garlic knots, I just wanted a double dip garlic and herb, FAIL

Pizza is nice but dubious hygiene and below average customer service, borderline rude staff is a turn off. There are better options for pizza in St Albans

Awful. Ordered online , was delayed by "20 minuets" 50 minuets past the delayed time , not the original time, we where told the driver was on his way. 20 minuets later and we had to call again as it was still not here and the branch is very local to us, shortly after complaining the rude delivery man handed me our pizzas without even a simple apology for the huge delay on a Sunday afternoon, not peak times at all. When we opened the pizzas they where extremely under cooked but burnt on the outside which was so doughy and vile that we couldn't even eat them. £30 for 2 inedible pizzas which took a total of 2 and a half hours. I would strongly recommend nobody order from this branch. Have been told we will get half price on our next order but reading other reviews it seems this is an empty promise this branch likes to throw about .

Good great time put back 30 mins... then arrived at original time!!

Good great time put back 30 mins... then arrived at original time!!

2 hours delay in the pizza. Arrived half cold. Plenty of better cheaper alternatives

It's a straightforward review as predictably you know what you're getting, always consistent and usually fast to deliver this branch seem to do well. With Nonos and the Med grill on the doorstep also providing good pizzas they seem to keep up with the competition.

Lack of drivers is not the customers problem.

Lack of drivers is not the customers problem.

Online help.....certainly didn't help! Closed the chat account as soon as I complained! Despicable

Online help.....certainly didn't help! Closed the chat account as soon as I complained! Despicable

I have had two experiences with this restaurant, one of them bad, the other ...well judge for yourself. First time was told to collect pizza in 15 mins, was kept waiting 30 mins. Decided (stupidly) to give them a second try. I was about to enter this establishment for a take-away and one of the guys making the pizzas was picking his nose (quite extensively). Did not wash hands. Yuk! I instead went to Cheers across the road. Similar price/quality but without any "added extras".

Payed £22 for a medium pizza and drink and they forgot my drink... still not had it

Payed £22 for a medium pizza and drink and they forgot my drink... still not had it

Forgot my pizza 1st time. Went to go get it returned with wedges incorrectly the 2nd time. 3rd time lucky he came back with my pizza by this time I didn't even want it. No apology or discount was offered .

Forgot my pizza 1st time. Went to go get it returned with wedges incorrectly the 2nd time. 3rd time lucky he came back with my pizza by this time I didn't even want it. No apology or discount was offered .

considering Iv received this email to ask me to review and ironically I STILL HAVNT RECEIVED my pizza!!!!! Absolutely unbelievable. Not ordering through these guys again!

considering Iv received this email to ask me to review and ironically I STILL HAVNT RECEIVED my pizza!!!!! Absolutely unbelievable. Not ordering through these guys again!

Pizza arrived very quickly indeed, very pleased with that. Apart from that, very disappointed. Used to be my favorite, not anymore. Food was luke warm, at best and missed out the dips I ordered. When I phoned them back letting them know, they were very unhelpful and said as a "good will gesture for the missed sauce dips and cold pizza" they will give me 4 free dips next time I ordered and would be unable to deliver me some tonight. Again, not happy, but very quick delivery! Always a silver lining. Will go dominoes next time.