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2,3

Based on 95 opinions finded in 2 websites

1.8Ambience2.8Cuisine2.8Price2.3Service
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Nº 476 in 515 in Tunbridge Wells

Nº 9 of 11 American in Tunbridge Wells

CUSTOMERS TALK ABOUT DISHES WITH.. steakmeatmustcookedporkburntribschicken

comment_iconOpinions

As we were not too hungry and due back for a wedding party dinner later it was suggested we have a meat platter to share. Lovely! Great value.

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Trudie P . 2017-03-13

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Staff could not have been friendlier and more welcoming. We all ordered different meals and was not disappointed, good value for money and all ate for under £100 and this included an evening of drinks too! Will definitely visit again.

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stressymum13 . 2017-01-29

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Queríamos probar algo diferente cerca del establecimiento y vimos este Pantiles desde la carretera principal. Corte menú del almuerzo precio nos atraían, pero el descuento de enero hizo que valiera la pena ver en el menú principal. Cuatro de nosotros fuimos 4 platos principales diferentes estilos y cada uno de nosotros quedamos encantados con la presentación, el tamaño de la porción y cada comida era deliciosa. Me sorprendió los comentarios mezclados en este lugar había recibido. Servicio y compromiso fue de primera categoría, y sin duda volveremos.

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Pazzerino . 2017-01-20

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Tuvimos nuestra cena de navidad personal aquí el sábado por la noche (17 de diciembre)

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bladeslisa . 2016-12-19

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Deliciosa comida, personal camarera del restaurante muy servicial y atento. Lo que permite este restaurante es el personal del bar, muy lenta y los pedidos de bebidas completo, 15 minutos de espera para un cóctel, y no estaba tan lleno. Volveré probablemente, pero ser conscientes de los 10% de cargo por servicio, comparadas a 17 libras en la factura, que no era realmente merecido.

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JULIED444 . 2016-12-03

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Prácticamente el mismo que las anteriores. Un frío y muy tenso, y Bienvenida" que te sacan" para un restaurante vacío. Todavía el 90% vacío cuando nos fuimos. Caro pobre comida de calidad, servicio lento, orden parte faltante, en las frías habitaciones, servicio incluido en la factura. Sin duda nunca va a volver y ya distribuidas las noticias a otros nuevos residentes en la zona.

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Lee S . 2016-11-30

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Visitamos para el almuerzo. El servicio era atento, pero también nos dio espacio para comer. Tenía el estante de la mitad de las costillas con 4 alas. Este fue mucho para compartir entre dos personas. Apple y humo de cerezo en las costillas era diferente para mí, pero estaba delicioso. Volveré de nuevo.

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victoraH6362QH . 2016-11-27

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Hice un trabajo de Navidad aquí en la recomendación de otro colega. Se debe plantear la experiencia de ser breve era un poco problemático. A incontables llamadas y correos electrónicos para comunicar la fecha y números. Cuando pagamos nuestros depósitos y poner en las órdenes. Nos dijeron que los precios han subido en el día del evento. Este fue resuelto y honraron la anterior los precios, aunque el menú antiguo era todavía en el sitio web. Si su reserva de un equipo? Tendría la confirmación y los precios convenidos, un poco lejos de tratar su en último momento y hemos presupuestado el día de salida.

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whitehorsetaichi . 2016-11-25

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Visitamos en el fin de semana con unos amigos. La comida era buena y mi carne estaba cocinada a la perfección. Nos quedamos después de cenar para bebidas y el ambiente era genial, relajado y disfrutamos de cócteles por 7 libras! La chimenea da un toque a la noche. El personal era muy amable. Volveré en la temorada de Navidad.

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723amrits . 2016-11-23

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Fuimos a cenar por mi cumpleaños el 19 de noviembre noche - no ocupado y tardó 45 minutos para nuestro plato para llegar después tuvimos que preguntar donde estaba. Luego tuvieron que pedir lo que pedimos de nuevo y entonces llegó 10 minutos más tarde. 2 cuencos de nachos - no es el más duro de arranque para cocinar. Comida principal que no era entonces vino bien. Fajitas de pollo - Casi ningún pollo principalmente letras y cebollas.

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597louiseb . 2016-11-20

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Visiting tunbridge wells on a Friday for my husbands birthday. Had gone past the smokehouse on previous occasions but this time after having a look at the menu by the main door we decided to give it a try. We walked up the stairs and at first I was a bit apprehensive as there were no other diners in the restaurant but it was only 1pm so we thought why not try it. There was a lunch option of sandwiches and wraps for £5.99 but we decided to go for the normal menu. The prices were slightly higher than the menu displayed downstairs, but it's possible they've changed their prices and forgot to update the menu downstairs. We both ordered the half rack of ribs and four wings meal which comes with fries and coleslaw at £14.95. You get the choice of BBQ wings or hot buffalo wings, so we went for one of each to try both. We also ordered onion rings and Texas BBQ beans. It took about 20 minutes for the food to come out and as we were the only diners we were a bit concerned. But when it did come out it was amazing. Large portions and there was so much meat on the bone. Both flavours of wings were lovely and so well cooked. The only thing I didn't really like is it came out on a wooden chopping board sort of thing instead of a plate but that's just personal preference. The guy working there was really nice and kept asked if we were ok, could he get us anything else etc. While we were eating another couple did come in and sat down. When they saw our food they didn't have a hard decision as to what to order! Big thumbs up from us for this restaurant and we've already said we would like to come back.

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behappie . 2016-11-18

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Went in on the weekend for food! The place was really busy. Full of people eating and drinking, the atmosphere was great. We had steaks which where cooked perfectly and didn't cost a bomb. Cocktails where really nice. A girl made two great cocktails and they were only £7 - its hard to find a decent cocktail in Tunbridge Wells that wont cost the earth. After dinner we relaxed and had drinks in their ourside area which was heated! Will be back!

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Sarah C . 2016-11-11

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Although the staff were very apologetic, we waited 1.5 hours for food and had to repeatedly ask for our drinks order several times. They did refund our starter. They had lost some staff recently which we appreciated made things difficult, however it was a birthday meal that was meant to be special. The food was average when it came and the evening was a big disappointment. Sadly we will not be returning.

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Sarah L . 2016-11-05

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Went to no9 on the weekend was great! Fab atmosphere with candles around the place, we had a bottle of wine as drinks then decided to eat. Food was cooked well, came out quickly and wasnt too pricy (the portions where great!) service was really good and made our evening even better. We then had some cocktails after the meal - we sat outisde in their heated terrace - its nice as it was quite and a little bit hidden. Would reccomend this place - great evening out if you dont want to go somewhere to posy or full of kids. Nice enjoyable evening!

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Mary r . 2016-10-24

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Where to start ? I had booked a large table to celebrate a birthday with my family well in advance, when we arrived we were told there were no fajitas and only 3 steaks left (there was 8 of us there - what if we all wanted steak ? I mean this is a steak house after all!?!) there was no apology or explanation given at this point. The waitress just stood their looking at us blankly. I went to the bar to ask for an explanation and the lady was just plain rude saying that they had an unexpected large table arrive and they all wanted steak (again, it's a steak house, people order steak this shouldn't be a surprise or unexpected they should be fully prepared) she said she was in training but seriously who needs training to be nice or at least pretend to be nice ?!We decided to walk out and go up the road to Jamie's Italian (which was superb) To be fair the manager said that me and my partner could come back another day and have a complimentary fajita meal - left contact details with him but he never responded.This place clearly does not care about their customers nor about the service they give which is exactly why I am writing this review in the hope that people will read and think again about going here!

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zoedobereiner . 2016-10-16

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Went here for drinks on saturday with the boyfriend. Was a really nice vibe, we sat outside in their heated roof top. Its had a nice bunch of people drinking, and we ended up having some nibbles. Food was good, you can tell it was homemade , drinks where a good price. Will go back!

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sophie m . 2016-10-13

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My partner and I went on a Wednesday night for the all you can eat ribs and wings night. The food was glorious it was incredibly tender and juicy. Everything was seasoned amazingly and the service was excellent. We would go back for the food alone but the people there were welcoming and very friendly which has made it a definite return to this restaurant.

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Kieran M . 2016-10-12

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On the 24th organized my boyfriends birthday dinner (around 24 people) we got a really nice area, decorated with a Vegas theme and got all the help from the Staff. It was a great night, good music, good food, my boyfriend loved the fact the steak came with some mac n' cheese. It was lovely being able to decorate the area, the restaurant made this night special and we are defiantly coming back.

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gigisenanes . 2016-10-11

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We popped in for dinner as we were looking around Tunbridge Wells for somewhere to book our Christmas dinner. We thought most places serve the same food and will be serving the same roasts they do each sunday with a Christmas dinner spin. Anyway, we went in on the weekend and the place was really busy, great atmosphere, music etc. We ordered ribs, brisket burger and wings - food was really tasty and you can tell it was homemade and cooked to order - i always worry when food comes within 20 minutes. Staff where great, they looked after us and made sure our drinks where topped and if we needed anything. We saw their Christmas menu and its all different to they typical christmas meal - e.g. their turkey is smoked in the smoker! I cant wait to try it! We have been going to a few restaurants over the past couple of weeks as a team to decide where we will do our Christmas dinner - this place has made it!

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sam d . 2016-10-11

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My partner and I popped in on Wednesday for a couple of drinks. The delicious smell of the food on offer persuaded us to eat. We both went for the unlimited ribs and wings. The staff were more than accommodating considering we hadn't booked a table and the restaurant was full. It's clear all the food is cooked to order as we waited 5 mins or so inbetween ordering our baskets of more ribs & wings. (Just enough time to find more space in my tummy to fit more ribs ) I will definitely be returning!

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arphil93 . 2016-10-07

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One of my friends had their birthday recently in the downstairs function room. It was a great party, we had a buffet of various types of food! We spoke with a lovely guy who organised exactly what food we wanted (even things that were not on the menu) They gave us a private bar and stocked up the drinks we preferred. They also gave us a huge cocktail pitcher (must have been 10 litres!) as a thank you for them. We use their speaker system and plugged in our iPhone so we played what we wanted all night long. The function room has really cool draping with funky lights and bare brick walls. Looks really cool.Would recommend this place for small parties, organisers are really easy to work with and basically do everything they can do accommodate you!

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thomas c . 2016-09-29

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Went to no9 smokehouse on a Friday night on 23rd September. It was really busy, people where drinking and tables where full of people eating. We where really glad we stumbled upon the restaurant, we didn't know what to expect. Just looking at the other reviews I'm not sure some of these people went to the same place! Or they're just restaurant snobs!We found out it was a BBQ place and the food was all made at the restaurant in their smoker. I had a pulled pork burger, which was juicy and succulent and my husband had ribs and wings. My husband is a big BBQ fan and he simply loved it, he said it was the best wings and ribs he's ever had! After the meal we had cocktails which where only £7 and where made really well. The food was a good price everything is around the £10 mark. Really good value overall. I will be back and i would recommend this place to my friends and family. Bit of a hidden gem! x

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Mary J . 2016-09-26

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Just popped in on a Wednesday lunchtime as we was in the area and heard they do a special on a Wednesday of all you eat ribs n wings with fries and slaw for £15, they even displayed a sign outside stating it. Walked to find only 1 other couple in the whole place at 2pm which is always a concern as generally good places have a good repeat of business. Anyway we proceeded to order only to be told the offer is only available from 6pm although the sign just said Wednesdays not a single mention of terms or times so already a bit disappointed, however I decided to order the 8 Buffalo wings @£9.95, then to find no sides are included so fries added £2.75, this is when I'm thinking I could've had ribs and slaw for only another £2 and would've been unlimited (although I'm not here to eat quantity just to mention, I just like the different selection and to taste their ribs). My partner orders the brisket sandwich and a chicken goujons kids set dinner for my 3yr old. 20mins later the goujons and brisket arrive and my fries, but no wings to be told the 'chef' read the order wrong and done BBQ wings and if I would like those?? Not offered as a free consolation as most restaurants would rather than throw them away being as I have to now wait all over again for my order, at this point we were the only customers in the restaurant and the chef got my order wrong!! Now they do buffalo and BBQ wings and both with a different dry rub. So I'm sitting with a bowl of fries that are getting cold and that I had to order separately with my wings, even McDonald's give you new fries if you have to wait dont they?? 10 mins and the wings arrived finally...The FoodNow I go anywhere that does smoked or BBQ food so I feel I know a fair bit about that type of food, I even smoke/cook at home when time permits.The brisket sandwich- lovely flavour of a a good rub and smoke time, nice char around the meat too...but dried out to hell!! I'd go as far as to say it was yesterday's meat as it was soooo quiet in there, brisket should still glisten and have moisture when cut but this was fair from it, the sandwich itself was good but not even that had a sauce or anything so it was double dry 5/10The kids chicken Goujons was 3 tiny over cooked pieces of fried batter basically, very disappointing for a small child with no real meat contentThe Wings-I felt I was given the BBQ rub wings but with a buffalo sauce thrown over as the flavours really wasn't working but I couldn't be bothered to interrupt the waitress playing on her phone behind the bar. I could tell the wings had been smoked well due to the yellowing colour on the meat itself but again these were 100% NOT fresh from today as also bone dry as if been refrigerated after cooking. I eat wings until I can't eat anymore but I left these as they were very poor, my partner even said the ones I prepare at home are miles better....I maybe a foodie but I'm not a chef and I would expect perfection when it comes to a 'real' smokehouse.Not once was we asked how the food was...I wanted sauces but couldn't find anyone to ask...My daughter wasn't offered her ice cream that came with the meal...even though we paid for itI ate on my own after chef made a simple mistake cooking a meal for 3 in a completely empty restaurant...Got charged for fries although they came 10mins before my food came up.Waitress and service seems non concerning, I feel sorry for the owners as this place could have so much potential but your staff and standards are ruining it for youHonestly the only thing I can recommend this place for is a lads meet up that doesn't require service but you can eat poor food when you get drunk and that's it

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Daniel F . 2016-09-21

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I was sceptical about the all you can eat ribs and wings as these deals often result in dodgy food. The meat was good quality and well cooked and the chips were top class!Highly recommend going if you like ribs and wings!

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PrincessPenelopeAFK . 2016-09-03

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Stopped here for a drink & bite to eat. It was ok, seating outside is very tiny but the location you can't help it! But yeah not bad.

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Kelly M . 2016-08-12

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Really nice place, with friendly and helpful staff.The food was really good, I had the full rack of ribs and my friend had the beef brisket burrito. Both were fantastic and the sides were really good too.The ribs were very tasty and the meat was succulent and fell off the bone easily - cooked perfectly.The only downside was that it took over 45 minutes for our food to arrive after ordering, and there were only 4 other groups in the restaurant - 3 of which were also only two people. So this was quite disappointing but the food was worth the wait.

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Rob N . 2016-08-07

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I could have gone back home, cooked a full dinner and come back in less time than it took them to bring our food to the table. Looking at my watch it took approximately 1 hour from the time we ordered for them to bring our meals. Once they did arrive they were not much to write home about. I ordered the chilli con carne and it was lukewarm when it hit the table so it's a good thing I eat fast. The staff never apologised for the excessive wait or notified us of any issues. We also didn't have anyone check back to see if our meals were ok. All in all it was a thoroughly disappointing dining experience that I am in no rush to repeat.

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PaulaOxted . 2016-07-16

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Our meal was fine but that was it. Nothing differential from any other chain you go to, which was a shame. Not sure what the draw is but then was I expecting too much? Not sure but I'm not itching to go back.

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ashleychallis . 2016-06-22

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We visited on a business trip and was impressed with the Ribs and Wings deal of all you can eat for £15 on a Wednesday night.The quality was excellent and combined with good service makes it worth visiting.

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Michael H . 2016-06-03

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Headed here with the family on Friday evening having never tried it out before and it is a MUST! The ribs- as seen in previous reviews- are absolutely amazing and I can understand why our waitress recommended them. Such a good atmosphere especially when the band started later in the evening. The staff were so friendly and attentive even though we could see they were busy with a full restaurant. We had such a fun evening staying for a few drinks after dinner and having a little dance too! What more could you ask for on a Friday night it sunny tunny?!

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yarp0874 . 2016-06-03

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We went for lunch , it was empty and really no atmosphere. It was very disappointing that it still took a long time to get any service

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afunlife . 2016-05-17

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Went here for the first time with my girlfriend at the weekend. I had 1/2 rack of ribs and they were fantastic, really beautiful flavour! Girlfriend had holumni fajitas, also great. Will be coming to ribs and wings night :)

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Fred C . 2016-05-16

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5 of us stumped up here before a gig at the forum and after a good afternoon on the drink in RTW. The food was great and very enjoyable. Proper BBQ food with good service and very friendly staff. Thanks Alex for looking after us! We'll be back for sure!!!

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S H . 2016-04-20

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Went on a Friday night for a family dinner, unaware of the live band who would be playing - not exactly the ideal dining environment. The food was average, my meal was quite clearly forgotten and after prompting arrived a while after everyone else's. Some of the people I was with found themselves presented with dirty cutlery and despite asking for water 3 times, it never arrived.

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RiverMount . 2016-03-28

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I had booked this place for a 7pm dinner via online for my partners birthday. We arrived on the day and spoke to a member of staff who seemed slightly confused and unhappy to see us. He informed us that they had tried all week to contact me with emails, phone calls and messages to tell me they do not serve food after 6:30pm, even though online it states they serve food until 10pm. He then continued to tell me that a colleague had rung my contact number the day before to which a boy apparently answered who began abusing and shouting down the phone, making obsene comments. I explained to the employee that this was not possible as I work all week and am clearly a woman, not a boy and had recieved no alleged contact from them the day before. I did however receive a phone call at the beginning of the week from a number which I now believe is this pub's number, but it was one missed call, no messages and no emails in sight. The employee I was speaking to then expressed how he wanted to know who this person that answered the phone was as he wanted to get his hands on him, stating 'wait until I get ahold of him.' I was so shocked and confused by this whole situation, feeling accussed of such an absurd story! I suggested this other employee may have typed my contact number incorrectly when dialling, to which he replied 'no, im 100% sure it was typed correctly!' very defensively, without even checking if this was true.Overall my experience has lead me and others to believe this was unnecessary confrontation made up of a ludicrous story which possibly was either made up or over exaggerated in order to cover themselves from their mistake of not contacting me about the cancelled booking. I would highly not recommend this place if you depend on reliability and want a calm, stress free evening!

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meelie21 . 2016-03-10

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Went on a Wednesday for the all you can eat ribs and wings! They were absolutely gorgeous you can really tase the smokiness of them not like your usually soggy ribs you can eat anywhere! Of your a fan of ribs or wings you have to go, all you can eat for £15!!!!! Just amazing! Also we were served by Ashley who was such a lovely friendly lady and really made our experience, can't wait to return. Thanks.

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LaurenB080590 . 2016-03-10

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What an excellently fine establishment. We have came here for rib night for a long time now and I must say the oysters are to die for. I would highly reccomend this place to anyone. The blonde waitresses even let me take home the chicken and rib bones to take home to make a broth. My dog ate the leftovers and he seemed a very happy boy. 5 stars, would eat here again.

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Jared M . 2016-03-09

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I dont now where these bad reviews get there material. Me and 3 other friends eat here every wednesday the service is brilliant they take your drinks order and food drink come out straight away food always followed up 10 mins later served with a smile. Every wednesday we eat and the ribs, chicken and chips and amazing we allways book up for the following week. Says it all rely. give the ribs and wings a shot on a wednesday its all you can eat for £15

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Tom U . 2016-02-14

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I admit I was sceptical after reading some of the previous reviews but I needn't have worried. Staff could not have been more helpful. Food was brilliant. Hubby had a T-Bone and echoes a previous review in that it was one of the best he has ever had. I has Quesidias which were great. Key Lime Pie was excellent. Atmosphere was great. Brilliant place I would not hesitate to back to. Saturday night as well so no complaints from me. Go, you will not be disappointed.

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Deborah A . 2016-02-13

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I recently went to this restaurant. Let me start by i was a bit worried about going based on the reviews. I should have listen and i would have saved £50! Venue:The place looks old and tired. No care taken at all. Place was so empty and had no atmosphere. Staff:The manager didn't even acknowledge us. He was rude just wanted us to order so he could go back to hosting an empty restaurant. The girls who serve food looked like they didn't want to be there - they where slow, not attentive and ruined my mood. Who likes to enjoy night out with moody people serving you. Just lost its vibe. Reading the reviews below with the staff getting mad at customers seems probable. i got this feeling like they didn't want us there. Food:I had burger - was dry and nothing special. I could make it myself. Seems the person who made it was a cook, not a chef.Advice - take your money elsewhere. BETTER places to go out in Tunbridge Wells. AVOID.

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Debbie S . 2016-02-04

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Took my 6yo daughter who loves ribs, and she said they are the best ribs ever - she ate the full rack (with a little help). Kid friendly during the day, this place comes highly recommended. My brisket sandwich was equally amazing - the fries were the best I've had in along time, reading some of the previous negative comments, I'm not sure what they are talking about

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Alex C . 2016-01-23

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My boyfriend and I went for a meal here the other day and received great service and good food! the choice of burger toppings was excellent and the wine list was good. There's always a nice buzz of people in here and a very relaxed atmosphere. Alex behind the bar is great and always has a smile on her face!

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Serena J . 2016-01-19

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do not go here, service was terrible, blonde girl was miserable and clearly did not want to be there. chips were greasy and barley warm. ribs were pink and no flavour at all.

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h0lidaymaker121 . 2016-01-14

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My partner and I came in on Friday night for a meal. The staff were really friendly and chatty whilst still providing fast service. We were a bit early so had a few cocktails at the bar first before being shown to our table. We shared the beef nachos to start which were INCREDIBLE! I then had the pulled pork sandwich which was just as amazing and my partner had a whole rack of ribs and 4 BBQ wings which he said were the best ribs he has ever eaten (We noticed posters for their Wednesday night all you can eat deal which we will definitely be coming back for). Service was quick and and the atmosphere was really nice and cosy. Will definitely be telling people to come and try it out!

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Alicey123456789 . 2016-01-13

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Was recommended to go here by some friends as they said the wings and ribs were excellent. However, on arrival the waitress pointed out the steaks on their specials board. My husband opted for the T-bone and I had the chicken fajitas. My husband said it was one of the best steaks he's ever had; melt in the mouth. The fajitas were so full of flavour and I was impressed when they were brought out still sizzling! It was a lovely cosy atmosphere on a rainy evening with fast service and friendly staff. Will definitely be going back!

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hollynile1 . 2016-01-13

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Went to the No9 Smokehouse last night with a few friends even after being told by work colleagues that the place was a bit ropey and run by a wannabe bouncer. I thought that the unlimited ribs and wings would be worth a go, but they managed to fall at the first hurdle by no longer offering this even though it is still advertised on the posters in the windows and on their website. We decided to stay as it was raining outside and we are all quite lazy at heart. So we ordered burgers from the menu and were happy enough with our beers, the bar had a couple of groups drinking but we were the only table for food which was confusing as the four burgers took over half an hour to come to the table. After the burgers arrived I took my first bite and was less confused as the burger was drier than the Sahara in the summer, It must have been sitting in a oven drying out for all that time. The chips however must have been cooked at the start and left to cool as they were stone cold. We did not want to go up to the bar to complain due as the two young girls behind the bar did not look as if they were enjoying the new year.Overall the worst place I have eaten in Tunbridge Wells in all of the time I have lived / worked here ( over 10 years ), Makes the service in wetherspoons feel like the Savoy !

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Paul C . 2016-01-07

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Have never been to a restaurant before where the management seemed more interested in squaring up to customers than being helpful after they had messed up our booking. Will never return and I'd advise anyone reading to go anywhere else!!!

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monkeytennis21 . 2015-12-20

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Went for a staff Christmas meal. Management messed up on booking then became overly aggressive when challenged. Ended up in having to leave before management instigated a fight.

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rinkydinkyd00 . 2015-12-18

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Me and my friends went to the smokehouse on all you can eat ribs and wings night, on arrival we were told that there wasn't enough room for a table of 5 but they would 'squeeze us in' even though we could see at least 4 tables able to accommodate us.We were then told my partner Jerry wasn't able to order something off the main menu which was a problem as he doesn't eat red meat, the manager then said he would 'help us out on this special occasion'.We were seated and made to feel uncomfortable and awkward another table of 6 then walked in, we overheard the manager '6 of you that's no problem'

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rushmore69 . 2015-11-29

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Had a (quiet Tuesday) evening at No 9 Smokehouse this week. Lets be fair, it was a Tuesday night at the end of November so you know it's going to be a quiet one. However and far more importantly, the food was fantastic as were the staff. We really just went out for a quick bite and were thought we'd give it a go. So glad we did. We've been there loads of times before it was No 9 so knew the layout and the bar area. Great feel to the place and great bar scene. The Ribs were 'the best' I've tasted and The Hot Wings were HOT... great quality food and plenty of beers/wines etc to choose from. We've booked for the Wednesday all you can eat night with the family in a couple of weeks when I'm sure the place will be heaving..Looking forward to it...Cheers

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Kipims . 2015-11-26

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Went to no. 9 with my wife, looking for some simple, good ribs and wings. What we got were the best ribs and wings I've had in the UK. The meat is smoked on site before cooking and gives it an out-of-this-world flavour. If you're looking for fine dining, this isn't for you. If you're looking for great barbecue that leaves you with sticky hands and a smile, you will be more than satisfied. The table across from us had an American girl and her partner who I overheard saying "I've found heaven over the pond." Possibly the best endorsement you could expect.

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Seb J . 2015-11-07

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Went for the ribs and wings night and was surprised it wasn't packed! Attentive bar staff and delicious food. Those who opted for the ribs and wings seemed to really enjoy them.I had the No. 9 Steak burger with an egg and bacon on top The egg was ever so slightly running which made eating the burger all the more enjoyable. Couldn't fault it! The chips were some of the best I've had a a restaurant. Will definitely be returning soon... and I'll be having a pudding when I do!http://www.tripadvisor.co.uk/ShowUserReviews-g186315-d6740921-r322126996-No9Smokehouse-Royal_Tunbridge_Wells_Kent_England.html#

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James t . 2015-10-26

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Had a very good meal at No 9 The Smoke House this week. South American classics cooked well and very good value. Friendly and efficient service with a lively atmosphere.

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James N . 2015-10-24

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Food was absolutely delicious and was mostly worth the 1 and a half hour wait!! Drinks were good until the place got busy and we were told they were took busy to make cocktails.... Right.... This is where the service deteriorated , we were all annoyed so went to leave and were told the card machine was broken and that we all had to walk to the local cash machine. No apology or offer of free drink because of it. Very disappointing we won't be returning.

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Cakeywakey . 2015-10-18

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Having had a late breakfast we sort of 'missed' lunch so found ourselves wondering where to try in TW for a very late lunch/early tea. Many places don't several day & so we decided to try No9. So glad we did. To be fair I have an unhealthy penchant for ribs and therefore really know good ones from bad. We both ordered the ribs & we were very impressed. The barman (or manager.... Sorry not certain) explained that they had their own smoke pit and that the ribs were flavoured as such. They were excellent. Fall of the bone, non greasy, and superbly flavoured. Accompanied by lovey chips and coleslaw that actually still taste of some of the vegetables it included, this was a very good meal and good value for money. We also ordered the Onion rings which were also very good. We rate restaurants proportionately I.e. Taste, value and service V cost. Definitely recommend.

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oldbutnotoutyet . 2015-09-19

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lovely meal had here with friends recently. I had the chilli beef which was delicious, but there was loads on the menu I'd like to try. Great atmosphere, friendly staff and good food and wine. What more can you ask for?

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mrsk84 . 2015-09-16

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Food was great I had the Texas brisket sandwich it was amazing, Chips were great too plus the amazing apple sauce topped it off.

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Toby W . 2015-09-11

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This restaurant has a nice homely feel to it. The food was great, I can recommend the Chilli Beef and if you happen to like Red Wine the Rioja is delicious!

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VivEastsussex . 2015-09-11

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7 of us went from work, took ages to decide what to eat as menu is so mouth watering - all meals were excellent - highly recommend! Service was efficient and friendly though it was quiet - this place should be much busier, best meal I've had in t wells for a long time

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Alex C . 2015-09-11

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OK. I think it wins on so many levels.Food quantity - Food qualityTaste - smoking their own the bbq had a unique taste - it didn't taste the same as every other BBQ resto (and let's face it - they are springing up all over these days)Service - friendly - smiley - informative.Drinks - I like beer with bbq - so not a big deal - but Claudia had a pretty good strawberry BelliniIt's not a 5 in every category - but its a 4+ in everyone - so overall I give it 5.If you are in TW - I'd go.

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Michael C . 2015-07-12

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Myself and my partner just got back from eating here...the ribs are the best thing I have ever eaten. Perfectly smoked, beautifully glazed, metling in my mouth.I have eaten ribs at more than a dozen eateries so far, and these, it must be said, will keep me dreaming until I go back!!! Tables already booked for post-payday and birthday meals!!!!

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Mark A . 2015-07-01

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The ribs where great. The rest was not so good, cold and not much flavour. Service was slow, but the staff where nice enough!

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SMblue92 . 2015-06-30

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Went here for a bite to eat , it was fully booked upstairs but the staff were very helpful and made room for us downstairs. We were at first given the food menu for downstairs as we didn't realise it was different to the upstairs but it wasn't a problem the staff accommodated us with the other menu.The food was lovely, well presented and plenty of it. The menu we chose from for example had food like burgers, chicken,ribs,Burritos,Quesadilla's and more.I had 1/2 rack of ribs and they were huge and really meaty, unlike other places where I've eaten them and they seem to be all bone and no meat. I was with a group of 8 friends and we all enjoyed the food. The staff were really nice and friendly and checked on more than one occasion that the food was to our likening . Can't wait to go back again. Well done No 9 smokehouse :)

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p18tey . 2015-06-13

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We went there over a bank holiday weekend and the service was very good we were seated quickly mind you it wasn't busy. If you were on a date you would have looked great as you could have suggested you hired the whole place out.I wouldn't recommend the bread basket as they came out looking like little square fairy cakes with butter and we're slightly unique! The roast which came out looked fantastic and the guys certainly enjoyed it. However the pulled pork burger was below average with cold bacon and fillings with the warm pork providing a strange tate on the pallet - wasn't great. I would head back again for the roast only.

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Liam H . 2015-05-24

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Went along with my son and daughter nephew and his wife. It does what it states on the tin really so if you like chicken wings, burgers, ribs etc then this is probably right up your street. The service was really good and attentive. The place seemed to lack something not totally sure what I mean by this but perhaps it was because it was pretty empty on a Wednesday night. My son went for the mixed platter for one and he seemed to enjoy it and it was plentiful. I had the standard burger it was OK but I have had better. I tried a chicken wing and a rib it was a little over sauced for my liking and rather than enhance the flavour of the meat it disguised it. I would probably put this in the 20/30 age group as the portions are plentiful and the prices are very good for a restaurant in Tunbridge wells. It was quite disappointing to be told there was no coffee at the end of the meal as the machine was broken and not really sure what happened to the good old fashioned kettle and instant as it would have been better than nothing.

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sparky1234529 . 2015-05-07

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I have been with friends on the last 2 all you can eat ribs and wings night. The food was excellent and the service good. The review from a chap about running out I don't understand we have never been told they have run out and have eaten a lot of what was on offer. If he found the food dry why did he want more seems strange. Maybe if he wants to write a review he should attend a special needs class to help with his spelling and literacy!! We are attending the next ribs night and hope its just as good as previous nights

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jamesh1537 . 2015-05-07

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went for the all you could eat and they ran out of ribs and chicken wings! So expensive for what is was as well, manager also came to the table at closing and took are drinks away from us and told us the leave!!

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acdsmith90 . 2015-05-03

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I visited last night with a good friend on the spur of the moment, (having not booked anywhere and found every other restaurant in Tunbridge wells was full, No9 was pretty empty).We turned up and ordered drinks, the guys behind the bar were really friendly and quite knowledgable so this was a good start.The menu is pretty limited which I don't usually mind, hoping that the few things they have they'll do well.....basically chicken, ribs, burgers - all American style.My friend had the No9 burger and I ordered the Nachos with chilli beef brisket. Call me old fashioned but I think if you order a burger it should come with fries but here you order them separately.My friends burger looked great and she was happy with it - fully loaded and cooked well. The fries were tasty but for £2.75 they should be! My nachos looked ok, but the beef brisket was a tad dry and it lacked depth of flavour. I ran out of sour cream too. I mentioned this when our plates were collected and was told I should've asked for more.The guys were friendly but service was slow....the food came quickly but it took 10 mins and a reminder to bring us Mayo, we weren't asked how our food was and no one offered to get us more drinks.Our bill came to less than £40 so as I said cheap and cheerful but unless I want a tasty burger I probably won't bother going back.

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Amanda S . 2015-04-26

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I found the menu limited there were no steaks or desserts. But if you like pulled pork or ribs, burgers and chicken then try it out. Now if you like to try some Ales then i recommend you definitely try it out.

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Paul R . 2015-04-09

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We went for the burnt ends and fries as a quick bite to eat and wasn't overly impressed. Having had the real deal at various places in the U.S. and here in the UK, this wasn't anywhere near as nice. Service however was really friendly and I'd go back to try something as a dinner option. But, if you can't get the basics right for the style of food you are meant to be representing when only two people are in the place, it doesn't fill me with optimism that dinner would be amazing. We shall see......until then No.9, check out Bodeans where they serve this style of food to perfection.

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Pimpcupcakes . 2015-03-31

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Great food, great atmosphere, and the ribs are fantastic!Simple menu concentrating on decent flavours, friendly staff and a decent range of wines.

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Mat087 . 2015-03-28

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I visited Thorins (now no 9 Steakhouse & bar) on a mid-week night, not very busy but the place had a cosy feel although not next to the windows.The food was great, we had the Big Daddy platter between 4 people and a couple of extra sides which was plenty to eat for 4. All the food was wonderful. The staff very attentive and polite. The only complaint is that it took ages from ordering our food to it arriving at the table, which was disappointing as we were the only people eating at that time in the evening.

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SteveMRochester . 2015-03-25

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Came here with 7 lads Sat for Rugby the barman brought drinks to table, ran up a tab of £200 all avo and no issue at the end.The food was brilliant so much so I brought the bird back Sunday to show her and spent more money, needless to say I wasn't on the beer! Best part was the resident Jack Russel (Jax) he pretty much runs things there and was a delight to feed under the table!

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Liam H . 2015-03-24

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Came here for Mother's Day as we had left it a little late to book a table anywhere and found this on open table. Very attentive service, and very friendly staff.Reasonable selection of food (not much choice for vegetarians!)Food and drinks came quickly after ordering.Food was tasty, and a good homage to american BBQ.Would recommend!

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Sophie L . 2015-03-15

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Great BBQ food and fantastic service. I just do not understand the bad comments. Would go back again and again.

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Jack B . 2015-03-01

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Had the ribs they were awesome my wife had the homemade burger and luckily let me try some, meaty and succulent. Mmmmmm Must give this place a try

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ben_jonesee . 2015-02-21

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We went to the smokehouse to celebrate our daughter new home. We all had ribs and they were delicious.m we all enjoyed it very much. Even though the music it's too loud we couldn't hear each other. The service is exceptional. We also enjoyed the cocktail. Very reasonable price.

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Windysir . 2015-02-13

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In my opinion recent changes have made a great difference to Thorins (no.9) Now an excellent place to eat and drink in Tunbridge Wells. Warm and friendly atmosphere. The hogs platter was great, very tasty. Thoroughly enjoyed the evening. Will return soon and throughout the year.

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Jayboy2 . 2015-01-11

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Poor service. Shocking food. Burnt ends were unavailable. Inedible beef ribs (too tough). Order taken wrong, took ages to rectify. A shame as expecting better, so a real let down. To make up for our poor experience we were offered a free round of drinks, however as we just had drinks, we suggested taking the first round off the bill, however they decided unbeknownst to us to take the second, smaller round off the bill. Never going back. Not recommended.

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amandajanepeters . 2015-01-02

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Arrived to find a cold, sparse bar that looked (and was filled by) a student bar. They had a new menu, we had seen a very recent advert for one that looked amazing, this did not. The waitress had no clue what half of it was. They did not have the beer I wanted, no chicken or burgers. After my off substitute bitter arrived we left. Such potential but Ramseys kitchen nightmare. Saved by the Abergerveny Arms in Frant!

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A F . 2014-12-25

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I really do hate to write bad reviews but this place was really, really awful.We had a large booking for 1pm...we arrived just before...and were left stood around in the bar until being seated at 2pm, despite at the time there being only 4/5 other customers. My starter was very nice but that's where the compliments end. None of our large group were happy with our main courses because they were undercooked and cold. When I mentioned that my veg was cold, the answer I got was "yes?". I had to ask for some hot veg - I then got given a large bowl of microwaved peas...and no serving spoon.We also were rather baffled by our dinner being on wooden boards rather than plates. Hardly suitable for meals which include gravy and peas...which incidently ended up all over the tables rather than on our forks. The 'waitress' even managed to pour gravy off my board and into my handbag.It was the combination of sub-standard food (which we'd pre-ordered weeks ago!) and a couldn't care less attitude which really ruined this for me. I felt we were an inconvenience and perhaps we should have just not bothered the poor staff when they clearly didn't want us there.Fortunately, as the drinks were flowing we managed to make light of what really was like eating at Fawlty Towers and we just drank til it was funny. We most definitely won't be going back though...Sorry I feel mean writing a bad review...but it really was horrific. Oh, and serving wine in a glass with lippie on it? No. I'd like a clean glass please...

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Samantha H . 2014-12-08

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Went for my husbands birthday, very disappointing. Service very slow. Table freezing and despite asking to move/ for the heating to be put on we got neither! Both ladies at our table wore their coats!! Food was average/poor - anyone who has eaten BBQ food in the US would have been as disappointed as we were! Burnt ends were like shoe leather, pulled pork overcooked, Mac and cheese tasteless, baked beans tasted like they were from a tin! Never again....

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lottiea123 . 2014-12-07

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If you have not been here. You simply must. The food and service are fantastic. You just cant go wrong!

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Tom160495 . 2014-11-01

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Visited at the weekend due to a recommendation. The refurb is good and has certainly woken up the tired place that was Thackerays. Nice menu with lots of choice for meat eaters. I had the Hog Platter at £25 to share. Plenty of food and the smokey taste was amazing! Would definitely try again and perhaps it would be a good place for a birthday meal and drinks as there was a good atmosphere for a Friday night!

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Chris P . 2014-10-29

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Stunning ribs, and the best burger I've had,well done guys. Will definitely be back! Really want to try the brisket next time.

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Alex H . 2014-10-28

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Was looking forward to going here for a friends birthday celebration as I love bodeans and thought this might be similar. It was very disappointing. We had a table of about 20. They split us around 2 tables meaning no service could be given to the ends of tables as it was such a squeeze. Baring in mind there were only 2 other people in there. Had the seafood chowder to start. It arrived lukewarm with a skin on top. Tasted very creamy but would have been better warm. Another member of the party had the prawns. There were 3 prawns on a stick with a token bit of salad which does not justify the price. Ordered the brisket and burnt ends as a main. I can only compare it to a leather belt. The brisket was so dry we did the weetabix challenge with it. It would have been easier to eat 3 weetabix without a drink ! The sauce is clearly from a bottle and there was hardly any on it. The burnt ends were just big chunk of very very dry pork. Again no sauce and not burnt ends that I know of. Portion size wasn't great for the money, had to order extra chips as I couldn't get through the dryness.The service was very poor and we had to keep going to the bar to order our drinks as the staff would walk past with blinkers on. When we went to the bar it took 15 minutes to get a drink.. At one point there was no one there !!There were also 2 dj's who started playing at 10... To an empty space. Safe to say we won't be returning.

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Mandoss . 2014-10-26

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Extremely happy i visited tonight. The food was beautiful! The portion sizes are really generous which excuses the prices. The barman/waiter was very attentive,polite and very friendly. The food took only 10 minutes to come out after ordering. I was recommended this new refurbished restaurant and im very happy i was!

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vah1992 . 2014-10-01

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We came across this place one day and decided to give it a go for lunch. To be honest, we should have checked the TripAdvisor app prior to our visit because all the other reviews were spot on, it's really not that special. I had the beef brisket with burnt ends and chips, my wife had the pulled pork wrap. The interior of the place isn't too bad but it's over priced though. The beef brisket was just on the border of tender/tough and their "burnt ends" were certainly burnt ends, they were only small pieces of the brisket meat! The bbq sauce that was on the met was clearly from a store and not homemade. The wrap wasn't too bad but could've been better. Unfortunately we will not be back.

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Heath W . 2014-09-28

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After a big refurb I thought this place would be worth a go. The service was slow, we did not feel very welcome, took 20mins just for drinks. The food was very average for the price we paid, the ribs we luke warm and very blan with no sauce, they look like they spent more time of the how the food looked to its taste. I don't like to give a bad review but it's not worth you time to go here.

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Simon F . 2014-09-27

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Massive portions, great food, beef ribs fantastic as was the platters. Wanted to see what the triple steak burger was maybe next time

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Joliverr . 2014-09-22

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Service was spotty, food just so-so. Of course who expects good Bar-B-Que in England anyway? What more can I say?

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DennisM45 . 2014-09-12

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Walked in off the street and asked the waitress if there was a table for 2 available. She told us she would check and come back. A few minutes later she walked back towards us but made no acknowledgement and walked straight passed us to take an order from a table! We looked around to see if maybe someone else would be coming over to address us but nothing!!! Obviously we didn't want to stay any longer and so walked out!!We probably should have read other reviews before going there as lack of care and attention to detail is obviously an ongoing issue with this place!

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Tina S . 2014-08-09

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When I saw this place had been turned into a BBQ smoke house I was instantly so excited to try it. I went with friends and 2 of us went to the bar to order. We must of waited at the bar for almost 15 minutes (no exaggeration!) before someone served us. I wouldn't have minded if it had been packed, but there were no more than 3 other people ordering drinks at the time and the place was pretty empty. We ordered 3 smoked duck salads. When our food came out, 2 Caesar salads arrived. I said "We asked for 3", the waiters response "I've only got 2 down." He walked off to get the other with no apology. As he walked away I said "Err sorry what salads are these?" "Duck salads." he said as he continued walking. There wasn't even any meat in the salad let alone mango salsa as stated in the menu, I couldn't believe the lack of care to attention. My friend took them back to the bar and said this wasn't what we ordered. The waiter looked at them properly and realised, but still didn't seem to actually care much at all. He took them away and we then had to wait for the salads to be made again. 3 duck salads came out. They were inconsistent and not nearly as exciting as hoped - 2 of us had tomatoes throughout the salad and 1 had none, and another had considerably less duck than the others. There wasn't much meat on any of them, and every piece was very fatty, to the point we had to trim each piece of meat before eating it. All 3 of us work in hospitality ourselves so are normally very understanding when mistakes happen, however on this occasion the service was incredibly poor - even if it had been rammed I wouldn't have been happy so the fact it was empty made it even less acceptable. When we came to pay another member of staff apologised for the wait - but we were still charged full price which we very begrudgingly paid. A real disappointment as had the food and service been as expected, it would have definitely become a firm favourite for my friends and I, but subsequently we won't be going back.

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mfbayley91 . 2014-08-01

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well i thought that taking my vegetarian girlfriend to a smokehouse could be a bit of a fail.. but i was wrong.. We were just in the mood for a burger and the menu outside said they have a veggie one so thought why not lets give it a try. When we walked in we seemed to be the only ones in there. just one barman watching tv. (the place does look really smart since the re vamp from thorrins) when we asked if we could have a table for two we were told no food until 6... it was quarter till so we thought its ok we'l have a drink and wait.. don't see why he couldn't have just suggested that to us instead of us having to ask if that would be ok.then after a short while we head back towards the restaurant area and sat ourselves to which we were handed two very cheap looking paper menus which is surprising because the decor is so lovely that just seems to make it seem a bit tacky. we were a little unsure if the chap was coming back to take our order or if we had to go place it at the bar so we waited... and waited. then gave up and went to the bar. placed order and shortly after my bum hit my seat he came over with the usual knives forks napkins etc. and a very short while later the food arived. BRILLIANTLY PRESENTED!! i love the miniature frying pots for the chips, the board its all served on and the cast iron holder for the brilliant coleslaw. then....THE MAGIC HAPPENEDJust as the smells of the food were making my mouth water the chap came back with a brilliant squeezy bottle of their own home made BBQ sauce.... it was amazing!!!!! my burger was perfectly cooked the brioche bun was perfectly toasted and the salad was crisp but still absorbant to the meaty flavours.. wonderful smokey aroma of the beef and bacon my mouth is actually watering again while writing this!my other half had the veggie burger which was a quirky twist and something we haven't seen anywhere else so far. it was a vegetable omelette burger!! very nice touch guys!! whoever thought of that give that man a cookie!!.. dont get me wrong thats not worth a tenner... BUT the steak burger definitely was worth thhe money and ill have that again!! id love to try the burnet ends and brisket next time and if they start doing a few more veggie options then ill be able to persuade my lovely lady to keep coming back too!! not happy about a 12.5% tip automatically being added as they don't do anything for service.. no one seats you checks on you takes your order and i dint like my partners plate being taken away while i was only half way through my meal..... Besides from those few niggly bits of annoyance the food was worth coming back for.

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mr69er . 2014-07-30

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Had a lovely afternoon lunch at No9 Smokehouse. We had a 20 month old boy and they catered for him especially well with high chair ready on arrival.The ribs were lovely as were the BBQ Beans. My wife loved the sweet potato fries.The restaurant was very quiet and I assume that it had only opened recently. Very clean and staff were very attentive. I would love to go back on a weekday evening as the outside area looked like it would be very nice on a hot summers evening for a large group. I have been to many of these BBQ style places in the UK and not many get it right. No9 Smokehouse have got this right and I look forward to going back.I noticed the poor reviews previous and am surprised as I would say this is one of the better dining establishments in TW. Five points from me!

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Tomtw2 . 2014-07-23

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When i heard that thorins had become a smoke house i checked out the menu online which looked great and so we booked, unfortunately the rest was down hill ! Where to start, firstly i was hoping they had decided to become a restaurant and not a bar that sells food which never really worked like (thorins) but this was not the case. On arrival we stood like lemons at the entrance before i had to go up to the bar to say we had a table booked, the bar lady/our waitress then showed us to our table. There were more people at the bar drinking and watching the football than there were people eating, this created a strange atmosphere and bad ambience, as a table of 4 we had to shout all night to hear each other. Most importantly though is the food which was very disappointing, two of us had brisket with burnt ends (one of my favourites normally) the brisket wasn't like brisket at all it was basically chewy frying stake covered in bbq sauce and the burnt ends were not burnt ends just chewy fatty pieces, they also forgot the coleslaw with our mains. the others mains weren't much better. We then went for some deserts hoping that as there were only 3 on the menu they would be good !not to be, our banoffie pie was frozen which we had to send back. They were standard hole sale cheap frozen deserts that you pay £6 for the privilege. The waitress was very polite and good. Such a shame as the menu sounded so good and the idea of a proper smoke house was great, your better of going to smith and western !

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suzie33hawkins . 2014-06-29

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I noticed this establishment had been revamped from Thorins and thought, yes why not, give it a go. I rang a couple of weeks in advance to be greeted by someone on the phone who didnt say the name of the establishment and took my booking. Not convinced the booking had been made (it could have been the cleaner) and two days before the said booking I rang them again, it had been reserved. We arrived and sat down but we were not given any menus until we asked, 15 minutes after sitting down! The place was busy for drinking but for sitting down there was one other table of 2. We ordered and the food was explained & delivered quite quickly but honestly it didn't look enough for 4 people. The table was cleared quickly but we were never offered desserts of coffee and then told that the chef had gone home. The website states "best ribs & wings in Tunbridge Wells" I think not! Over priced and not very attentive and to add insult the service charge was included in the final bill! Would I return, NO.

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KJTurner . 2014-06-16

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We decided to try here again as noticed it had reopened as a smokehouse ( now called Number 9... Not sure about the name!). My husband had high expectations as he eats in similar restaurants up in London, and neither of us were disappointed! I had the burger and my husband had the pulled pork... Really great value,good quality food and the place looks much cleaner and brighter now it's had a makeover. Staff were really friendly and the atmosphere made for a great Sat night! Will definitely visit here again soon! Oh and the armadillo eggs are amazing!!

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P D . 2014-05-26

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