Nando's The O2 in Greenwich

Great service from the lovely Edward Polite, friendly couldn't do enough for our table . Great staff member 5☆

We had to wait 20 minutes outside because downstairs was closed. :( and then the food was undercooked. We were on a table of 4 but it was a round table and rectangle table together so very unprofessional. The person outside was nice though . It was extremely mid and ruined my nandos experience. I would say im never going to nandos again but its nandos but coming from outer london . I would not recommend the o2 nandos to anyone

Went to this Nando’s before a gig where it was pretty empty inside yet they still made us wait about 20 minutes to let us in, and the staff were too busy arguing to actually take notice to customers outside who are starving and want a quick meal before a gig. Staff throughout the evening seemed to not care at all. Food was so late I had to leave most of my food to make sure I got into the actual arena in time! Very disappointed as previous times I have been to this Nando’s I have had no issues and had a great pre gig meal

We came to Nandos yesterday to have some food before we went to Boom Battle Bar to celebrate my friends birthday. There was a concert on so the O2 was really busy. I was a bit worried as there were 8 of us and the queue was really long. But a really nice worker came down the queue and noted we were a table of 8. He said the wait would be about 15/20 mins. The queue went down so fast so we were really impressed! The worker was so nice and friendly! He had great customer service skills and overall such a lovely, fun and bubbly person. We were seated really quickly on a really nice table. Service was really quick considering it was really busy. And the staff were all so nice. As we were leaving I asked the name of the really nice guy on the door. He said his name was Tevin (I hope I’ve spelt that correctly). But honestly just want to give a special shout out to him because from start to finish he was amazing! Thank you so much we had a lovely time. And food was amazing as always. I also tried to new warm choc pudding for dessert and it was sensational!! Cannot wait to come back :)

Our waiter Zee was fantastic! He was friendly, welcoming and funny! A real breath of fresh air. Attentive also. He really brightened our whole tables evening. Excellent customer service. I tried the new garlic bread burger too - very nice.

Place was nice but no good customer service.Price was too expensive than food quantity its quite bad experience and i ask for mistake order but they didnot give any compensation.Its good to try other brands to save cost for good food.

Very nice atmosphere at Nandos. You can order your food online from the table by scanning the scan code, which will automatically take you to the site and allow you to order and pay without any problem. You can also choose the level of spiciness of the sauce, which I personally think is great. The food arrived at our table very quickly. The staff was also really friendly and quick. The food was very tasty, the chicken was very well fried and seasoned. Were very happy with everything. The vegetables (broccoli) were a bit hard but still edible. The toilets were also very clean and tidy. You can refill your drink and ice cubes at any time. Whenever I'm in London again, I'd love to come back here.

The staff were friendly and helpful with allergies information. The food was cooked well and tasty. I will go back again for sure! I went back again and the service was even better compared to last time. Really impressed.

Avoid if you have children. I've tried to go to this nandos multiple times during maternity leave and with my partner. They make it unnecessarily difficult for parents by insisting that you leave buggies downstairs, even when you have children under 1 who can't sit in a high chair for long. They say there is no space upstairs for buggies and make you walk through a spacious empty area downstairs that they don't use. If you're on your own how are you meant to carry all of your valuables, your baby and shopping bags upstairs to the cramped part of the restaurant (their staff's description not mine as I've never been up there). Common sense would dictate that a restaurant in a shopping centre might consider the amount of bags people would have. Clearly the management here don't care about this, staff can't be reasoned with, no attempt to accommodate mothers put in an impossible position.

Went here to eat prior to seeing BMTH on January 20th @17:30. Only place I had eaten due to traveling for the concert and time restraints that day. Had some tummy pains on the train home, next day I have food poisoning. Thanks, Nando's @ the O2 Arena.

Great service. Friendly staff. I'm a vegetarian and ordered broccoli. It came on the same plate as the chicken which my friend ordered. The waitress apologised and got another one (and I think she gave a larger portion) Great service goes a long way

We ate here before going to a concert. After standing in a short queue, we were given a table. You have to order at the cash register and get cutlery and napkins yourself, even if it wasn't immediately clear. The food is good at acceptable prices, but nothing special.

Customer service was superb. Incredibly friendly staff. Made our day

Awful customer service and no sense of urgency. Food was average, but the place was nice enough

Nice place, service was quick. Food was also good. Has vegetarian options, too

What a bad Nando’s I was expecting it different especially because the O2 is a wonderful location ! Staff on tills are just chatting between them not caring at all about guests. Toilets, disgusting and embarrassing spend more time to look after it please. Many of the things on the menu were sold out online but available on the till such a non sense. Anyways just don’t go there even the guy at the door doesn’t care about you he is more interest to be on his phone and about his lip gloss looking shiny. Don’t waist time the O2 has many other places to visit:

Nice atmosphere at nandos. That’s on the bright side of the review. Had to wait to be given a table(I understand because place was crowded) eventually got in and was given 2 options for order. At the till or online. Did mine online. It was fast and efficient. Orders started coming till they didn’t. People that got in way after me got their order before us. Asked why and apparently there was a mixup. The burgers weren’t too much to my taste but were ok. Ditto for the corn on cob. Thoroughly enjoyed it. Overall, will hope any other visit will be better than this.

Waiter made us feel uncomfortable and refused to let me speak to another waiter when I needed some warm water to heat up the milk for my baby.

Double chicken burger - Poor food - had to complain and food was taken back. When the new food came it was the same issue (bread was hard, almost stale ). Poor poor Update on this last post - my partner has fallen ill since eating from This establishment. Looking at the last few reviews I can see it is a similar story and I would highly suggest the Nando’s team flag this

Nice service and good atmosphere, but not as good food as in some other Nando’s. The chicken has been really dry a few times now, also the food tastes just okay. Feels like food that was cooked on a low temperature for too long.

Chicken was undercooked Asked for manager to help - she said she would eat it!? Wasn’t offered an alternative - never returning!

Very disrespectful staff. Slow service and cheap atmosphere. Disappointing. The restaurant is very dirty and the toilets smell of rotting faeces.

Super service, thank you so much! Special thanks to Laci and Adam, they were awesome!

First time to try it , the food is nice System is little funny , mix between self service and serviced Over all for me was overrated

Nandos posted following comment to my review. WHAT A JOKE! 'Response from the owner15 hours ago Hey Paul Johnson, we’re really sorry the Manager at Nando's The O2 let you down. We’ve followed up with them so it won’t happen again.' So after having a 'word with the manager', you are going to amend a long-standing company policy to not refund customers who have been overcharged? I am still considerably out of pocket and you have not even attempted to correct the situation. If you think you can simply steal money from customers without the full intention to refund, you have seriously got another thing coming. Watch this space Nando's @ O2!!! ----------------------------------------------------------------------------------------------------- PLEASE BE VERY VIGILANT OF NANDOS SEEMINGLY CORPORATE-SANTIONED THEFT. Dined here with family today. Paid for meal, then realized we'd been significantly overcharged. When we requested refund for the difference, the cashier unapologetically stated 'we don't offer refunds'. Escalated to manager, who claimed refunds are offered, but have to go to head office and can take 5-10 days. Manager then backtracked and said it the refund had to be in form of gift card towards next meal and they cannot reimburse back onto my card. So basically, I'm short £23 in cash which seems to be policy endorsed from the very top. Used to be a regular, but never again Nando's. I'll remain forever disgusted and will ensure as many people are made aware of your attitude and policy.

Waited 15 mins for the table and was given a table on the first floor, the food was served very fast and the service was great. They were clearly busy and as we were going to see a show, we appreciated the speed and good quality of food

The food took ages to arrive and I had to send my wrap back because it was cold. If I wanted a cold wrap, a meal deal at any major supermarket is a cheaper option. My wife was poorly the next day after eating a poorly heated (not cooked) butterfly chicken. I don’t recommend and I would steer clear of the place until they learn about heating chicken properly.

Din punctul meu de vedere este cel mai slab Fast food din lume! Un meniu extrem de complicat fără o logică, totul este invers doar de dragul de a tii diferit in nici un caz mai bun! Extrem de slab! Nu recomand!

Special mention to Morgan who accommodated me when I hurt my foot! Amazing personal skills

The creamy mash tasted stale and old, the chips weren't fried properly. Cups were really dirty

Atmosphere and waiters were nice enough. However the staff told us the QR code was not working and to order at the till, when I ordered at the till the lady told me that they do not accept nandos membership points and do not allow you to collect membership points. When I asked why they just said they decided not to today ?!? Felt quite fishy and then I realised the QR code was indeed working so not sure why we were told it wasnt. The food itself wasn’t great compared to other branches. I ordered chicken thighs and my partner ordered fina pita and received one less thigh and the thighs were burnt. Wouldn’t recommend.

Grilled chicken is superb with peri peri.

Came here based off a recommendation. Was told this was an English staple. We have the hot sauce in my country but not the restaurant. So was looking forward to trying something new. I will certainly not be returning. We had to wait in line to get in... As we stare blankly into an empty bottom half of the restaurant. Not to mention all the hosts looked miserable. You are literally the 1st face we see walking into this establishment, slap a smile on it for heavens sake. Once we were in, we had to wait in another line to order our food (no table service). It was also bring your kids to work day or something because their were just copious amounts of children. And we had to wait in line while the teachers places 30 orders at a time and paid one by one. (Which I know isn't the restaurants fault, since they cater to families) Why are there only 2 registers open? When I'm staring at 4. It certainly was a great place to test your patience. 3 of us went out to eat together, but we didn't actually eat together because none of our food came out at the same time. They did have a multitude of hot sauces, which I didnt enjoy trying. Don't waist your time, the medium, was the best one. You know when the chips are the best part of the meal? It probably implies that the meal wasn't that good. I ordered a chicken burger: it was dry as all get out and the bun was hard to bite into. If you are known for your chicken, explain to me why the 3 chickens served at our table we all dry. Super not impressed. Nothing like covering your meal in hot sauce, ketchup and mayonnaise to get her down smoothly.

Nice location but found the food didn’t come out as hot as I’ve had at other restaurants. I ordered a starter and my friends meal had come out before that did.

Busy as expected, plates to help yourself to were dirty, no spoons, all Ketchups only had an inch in the bottom, didnt get given the bowls for Bottomless yoghut had to go and ask, (response was should have been given at the till) Staff seemed very rushed, been Nandos several times before and they normal see how everything is when they take the Cockerell. The just snatched it and walked off no conversation. Atmosphere ok lots of teenagers and families as expected. Possibly just a bad day, Food as normal just above warm and tasted good.

Nice meal before seeing the Irons 🔥🎸🔥

I ordered the food for dining in and they completely forgot about it for 45 mins and went to remind them twice. The restaurant manager completely refunded the order amount and was very polite and insisted on serving us the food. However, the food quality is much less than before.

Loved the serene, one staff member was rude to us... But we had fun

I visited this nandos yesterday and it was the best experience in a long time as the server Rudy who was extremely gorgeous but also helpful in helping me select all the tasty items but also made some good suggestions about the sides it was mind blowing the service that I received was outstanding and on a top level I would highly recommend it again

Very disappointed with how we were treated on our last visit. Ten of us from the office went to Nandos in the O2. We were told we would have to wait for two tables to be cleared (apparently a glass had been broken) which we were fine with. There were suitable tables available already and for some reason a party of two who were behind us were allowed to take one of those, which seemed odd, but we were content to wait for the other tables indicated by the staff member. After 5 mins those tables were ready and one of them was instead given to another party of two who were also behind us in the queue. We were left with the distinct impression that for some reason we were not welcome and they didn't want to accommodate us. We ended up going to Wagamama instead, who were very friendly and welcoming.

very quick and efficient service despite it being quite busy, very good customer service from Kola - he deserves a promotion and the food was good too

Great Nandos, highly recommend this restaurant. Lovely chicken cooked to perfection 👌

Staff at this nandos were incredibly kind and were consistently interacting with a smile on their face and genuine care 🥰 It took a little while to get hold of a water glass but otherwise food was quick and was decent!

On this occasion, they let themselves down pretty badly. Forgotten dishes which we had to ask multiple times for, unattended drink machines, general lack of friendliness. Hopefully this was a one-off after a busy day but it was a turn off. Still, it's Nandos the food itself was nice

Bom local , com preços acessíveis.

Great food . . Good service . . Reasonable price

I visited last Tuesday 4th July at 9.15 pm. I wait for 10 minutes for queue and after waiting they said chicken run out only fries left. Last one year I faced same problem 3 times and all the time same excuses. I love to eat Nando's and visited different branches very frequently. Only this branch is the problem. It's a very unprofessional . I am also manager in very renowned restaurant. I know how it effects the brand. Its need to changed the management urgent basis. I definitely will inform the main office soon.

We were 6 of us, the guy who was taken our order, was very nice and helpful but there was guy with pink shirt(probably manager), was very rude, doesn’t know how to talk to a customer, without even knowing our order,he was mourning about o food. His(pink shirt) attitude was very poor and unprofessional.we had spent more than £80 and such service was not expected. Restaurant was not that busy even.we had ordered at 2.58 pm and it took over 40 minutes to reach food on the table which is a far too long . Very unpleasant service, will come back again.

When I was eating in your restaurant the server didn’t clear my plate but they cleared my family’s plate and walked away

Exspensive, bad food, four of four people did not like the food.

Don't go there if you have an event. Service is horrendous and it was not even busy. Come on, its just chicken, get it together!

Terrible service! You could see the food sitting on the counter for so long and none was going to pick it up and bring it to customers. Incredibly slow and terrible service!

Night out with the brothers to catch up.

It's not the best, to be honest. The AC wasn't working, so everyone was sent upstairs. The staff did not seem very happy and there was a bit of an atmosphere. The chicken was overcooked and dry, and the garlic bread was like cardboard. I think everything had been under the heat lamp way too long. I'll not be rushing back to this one...

Horrible experience not even deserve one star ! On Sunday night ,It was my birthday and I decided to go Nando’s with my friends . As soon as we approach the entrance the blonde lady has been so rude to us not even greeting and saying “first of all upstairs there are 35 degrees and you can’t breathe and 7 people I can’t find any table for you” without even checking up. I’ve asked to go toilet upstairs, and yes , it was boiling (why Nando’s don’t have air con?) and people couldn’t even breathe. Anyways , she said to come back later on as it was busy(it was almost empty). Once we got back she said to us they didn’t have any chicken and especially for 7 people so better looking for something else. You should get rid of this people in your business !

Sat on the balcony watching people passing below, great food and friendly staff

What a pleasant experience, the manager Peter was most helpful when we had trouble with some vouchers we had been given from the 02. He was very understanding and helpful and the food was delicious and we had the most amazing time. Would definitely recommend and visit again in the future. Thanks again

We dined in. Lovely atmosphere and ambience. The noise level was OK.

On 25/05/23 my family member and I went to Nando’s in O2. We were on table 9 and waited 30 mins and no one spoke to us about the delay. I asked a waitress to call the manager to verify why we are waiting so long and staving. The manager came and explained that he ran out of chicken and is cooking a new batch. We were not happy with the poor level of customer service received. The manager failed to keep us informed that our food would be delayed. The next day I started vomiting and diarrhoea I do not know if the chicken was not properly cooked.

All staffs are friendly and the foods are good. Especially the staff who name is Ruby, she is very helpful and very patient to assist we to order food.

I ordered a Chickpea pitta, but instead of rainbow slaw, they put lettuce in it. It's supposed to be made with RAINBOW SLAW!!! I ordered Chickpea pitta because I love rainbow slaw and I'm vegan. Anyway, what if I'm allergic for lettuce? Messing up ingredients is very irresponsible!

Online it says comes up as halal but when I asked the waiter he said that it’s not Halal and the ones around that area none are halal.

Was busy on weekend, good thing you can order on app’s, every food with pictures. After order was waiting about 20min. So service was alright. And food was 7/10 🥘

The way this place caters for event days deserves a lot of credit. Not many restaurants can cope with that kind of volume all at once. Its a big restaurant with a large capacity but despite this food and drinks are fast and exactly what is needed when everyone wants to shoot off to the O2 arena. Yes you might have to wait for a table but once you are in you assume that you are going to be waiting a long time becuase its busy. That is never the case. We also noticed that prices are not significantly marked up because of the location which we appreciated.

Food weren’t terrible but the service was appalling and the overall vibe was horrible. Would have much eaten somewhere else. Had someone seat us and then another member come over to our table to ask us if we’ve “placed our order yet”. Very pushy for us to get out of the door but when the meal came they missed out 3 of our sides we didn’t even receive until we finished our main meal and having to remind them 3 TIMES to service it!!! Dined with my long distance boyfriend who I hadn’t seen for a few months and this really put a downer on our day.

You walk in and no one tells you where to go or what to do. So you see someone at the counter taking orders, cool, walk over and order to sit and eat. Staff have such an attitude cause we don't have a table number? Tells us to take some table, but won't take our order? Whatever, order it takeaway instead. What a garbage experience here.

I came in today, i ordered my meal and while i was eating it i found a hair in my food !!!!!

Quick meal before seeing Peter Kay, was absolutely packed, we got a nice table, used the app to order, received our cutlery and glasses straight away and our meals within 15 minutes, food was tasty, can’t complain was all good!

Chicken was pink and when I mentioned it to the waiter, said nothing picked it up and walked away. Then a member of the kitchen came out and tried to argue it wasn't pink when it quite clearly was. I've been to many nandos over the years and never had this problem anywhere else. Avoid.

Queued outside for 10 minutes and could see the ground floor was completely empty. Got to the front of the queue to be told 20 mins waiting time for table for 5. Only upstairs was being used. Lunch time in the Easter holidays. Would give zero stars if I could.

The wait was not long, and the food was ok

It's a great place to enjoy oneself with good food and customer service

Terrible service!!! Just a bad experience and had to write about it. Sat there for getting close to 15 minutes, I think they forgot about me or was talking among themselves and having too much fun as the place was empty. Will be sharing my experience. Poor

Terrible experience!!!! Went in to get a meal was sent upstairs and then ignored while waiting to be served. The staff were all talking between each other. I was so disappointed. Will share my experience with everyone I talk to and recommend not to go there. You should not have to wait 13 minutes with the place empty.

Really lovely service from all the staff members. They all seem very happy and this shows in the service received. Keep it up. (We actually came over from TGI Fridays whom were as welcoming and the restaurant was very messy and so we left).

Good Nandos, the new sauce is really nice, service was somewhat slow and the value isn't as good as it used to be.

Recently came to the restaurant and had extremely great service from Kristian, he truly went above and beyond to satisfy our needs, it was greatly appreciated, thank you

I had a takeaway and Alex was great to ask if I've any allergy loved my lemon herb chicken rice and garlic bread thnk you

Worst dinner ever, first chinchen wings come burn, the second was not cooked well at all, they change it for my 3 times but was a disaster, is not my first time in a Nando’s but probably last. I didn’t it almost nothing, the only thing was good 3 of them of the staff trying to help but one girl of the staff was angry. Disgusting 🤮

Terrible service would never go again.

Żart więcej mi się nie chce pisać

Really nice, bright and spacious. Fast service and friendly staff members

Very nice . Place was quiet . Got seated straight away . Waiter explained how to order via scanning a code on the table. Drinks came quickly . Food also came quickly and was nice and hot. Came to £36 with 2 beers. Water was free to order on website which is a good idea . Staff were polite . Bit of a trek to the toilets up two winding staircases and the lift seemed to be out of action .

Out of many Nando’s I’ve been in, this one have by far best food and friendliest staff :)

We went in the restaurant at 9pm but weren't allowed in although they close at 10 so one hour wasn't enough! Im visibly pregnant but they didn't consider. Absolutely rude staff

We entered 1 hour before closing. First they lied to us then after they said, they can't serve us.

I love Nando's and use too much, just as good as any other although a tad more expensive than average others due to being located where it is.

There was not to much going on but our food did take a while and was brought to the wrong table first. Staff was nice and helpful.

While chicken 😀👍美味！美味しい！A lot of Umami💕

It's pretty OK. It's Nandos si what else is there to say but my sister and my brother did mention that one of the staff had a rude attitude.

!!!(AVOID)!! NEVER HAVE I BEEN TREATED SO BADLY WAITING FOR A TABLE OUTRAGEOUS Disgusting I waited 30 minutes for a table They let a group of 5 people ahead and there was a group of OF US which is 6 people there was a big enough table for us to sit down on THEY LET GROUP OF FIVE AHEAD WHICH WERE WAITING LESS TIME THEY NEED TO ORGANISE THERE QUEUEING SYSTEM And the stuff so rude Staff need to be retrained in this area AVOID ALL COST !!!!!!

Cold Chicken, first time happened in nandos, it was not busy at all but they served Chicken very cold

Very nice decor but the food was a disaster. Burnt chicken wings and livers swimming in oil. Waited for food for almost 40min which is ok because the place was packed but it doesn't explain the horrible food. No one attended to our table to ask about the food and we left most of it on the table. Shame Nandos!! You were my place to go 😔

The food was good but the wait was quite long. Would have given higher marks if the food was served quicker.

Bad service. Even though we were in the second floor, it was really cold. It was impossible to have a decent lunch under those conditions. Also, food came cold!

Nandos is allways delivering. I got the wings with fries. It was really juicy and the flavor was great!

Food was very quick to arrive and tasty but what happened to good ole table ordering service by a person and not via an App !

As you'd expect from Nandos. Food and service were good once we got a seat. There was a slight delay getting a table as it appeared the ground floor of the restaurant had been closed due to lower customer levels (visited mid week). They did mention a 25min wait for grilled chicken dishes but it was much shorter than that.

Great food. Quick and easy to order and pay. Very attentive staff when needed.

If you've got somewhere to be, get there early. It gets super busy and your food may take a while.