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3,9

Based on 1.032 opinions finded in 2 websites

3.9Ambience4.3Cuisine3.9Price4.3Service
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Nº 1238 in 1901 in Newcastle upon Tyne

Nº 1 of 1 Portuguese in Newcastle upon Tyne

CUSTOMERS TALK ABOUT DISHES WITH.. saladcookedchicken

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Food is always very good st Nandos.

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david dean . 2024-01-29

MORE AT Google

I just been to this Nando’s. There was about 3 staff walking past and I allowed them to walk past it should be the other way round, not one said thank you. Once I had my food I removed the sauces and plates off my table and still not a thank you. When me and my mam left the restaurant the staff just looked at us not even a thanks for coming nothing. The food was nice but overpriced .

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NUFC Ryan . 2024-01-27

MORE AT Google

Came in to collect and order and Ethan who served me was so lovely and helpful:) thank you!

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C Waugh . 2024-01-05

MORE AT Google

One of the best nandos we have visted up and down the country. Definitely put it in top 3 Fast service, minimum wait for a table, Staff was polite and it's clean. The food was outstanding. Hot and fresh.

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Jodie Huskins . 2024-01-02

MORE AT Google

Average Nandos but service was very slow, i had the exact same meal as my friend who ordered only 2 minutes before me but my food took 30 minutes longer to be delivered to my table, no apology. Would of been nice if blinds were higher so we could see the view

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Eleanor . 2023-12-20

MORE AT Google

Easy to find. Great food. 2 floors.

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pam5574 . 2023-12-06

MORE AT Google

First visit few of the stock were not available. Crew member briefed before allocating seat for myself and team But we got alternate items which we loved and had a good time

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Anand Krishnamurthy . 2023-12-05

MORE AT Google

Standard Nando's experience, nice size restaurant and pleasant staff.

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Joel Figueira . 2023-11-14

MORE AT Google

Staff friendly enough to clarify that meat is NOT HALAL.

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Fahad Billah . 2023-11-06

MORE AT Google

Fryer was our waitress today, very friendly and helpful

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capri forster . 2023-11-05

MORE AT Google

You are five stars you provided perfect service in your own categeroy Excellent service really nice food good views its really nice inside to the deco is nice the also do wine if you fancy it

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HABZ RAHMAN . 2023-10-23

MORE AT Google

A good experience for food and drink.

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David Humphrey . 2023-09-15

MORE AT Google

The restaurant is upstairs, two steps need maintenance. A big lamp hugging from the ceiling is very beautiful but a bit broken now. I wonder about the cleanliness of the restaurant on my way up... Very friendly welcome and service, nice chicken and big portions. It wasn't very busy and it was very comfortable and agradable to be there. Nice views from the big window by the tables to Newcastle and the square. Nothing to complain, just a bit more love to get this five stars.

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Marta Foronda . 2023-08-29

MORE AT Google

Lovely people and wonderful atmosphere.

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Sanghita Sen . 2023-08-17

MORE AT Google

Food very nice as usual. Service not so good on this visit, after a mixup the server didn't get back to me after half our food didn't arrive and avoided us. Had to go to the manager to sort it out, he was very nice and apologetic offering free desert as an apology.

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Ian Lambert . 2023-08-14

MORE AT Google

havent been here in a good few years not too sure if id be back either. Took 5 minutes to be seated & restaurant wasnt even half full. Our food was stood on the pass for longer than expected aswell so wasn’t exactly the nicest. Service wasn’t exactly the best either & nobody came back to check on our food. Unfortunately the chicken did not taste the nicest but no staff were around to mention this to.

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Sophie Eden Cooper . 2023-08-06

MORE AT Google

Staff are great and food is as good as always but the place is in dire need of an overhaul... tiles are missing of the staircase, toilets are frankly no longer fit for purpose... i dread to think what the back of house looks like.. Nando's please don't take your customers for granted and invest some money in your facilities!

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Ashraf Azzabi . 2023-07-22

MORE AT Google

Had a lovely Grilled Halloumi and Mushroom Pitta. Filled to the brim with salad which I don't get in other Nando's for some reason! Wanted to thank them for the nice meal but forgot to. The staff were friendly though.

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Mo . 2023-07-15

MORE AT Google

Νόστιμο και καλομαγειρεμένο το φαγητό. Το εστιατόριο είναι self service. Η παραγγελία και η πληρωμή γίνεται μέσω εφαρμογής . Τα αρνητικά είναι ότι κλείνει στις 10μμ και το προσωπικό ξεκινά τον καθαρισμό και τακτοποίηση ενώ εσύ ακόμα τρως.

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A M . 2023-07-14

MORE AT Google

I found the wings much smaller than they used to be. But the service was top notch! Great bunch of guys working upstairs!

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Nicole Adams-Quackenbush . 2023-06-13

MORE AT Google

I love the food from nandos and its unreal the people are lovely and hospitable but especially Ewan in the newcastle eldon Square nandos he's professional but also a lovely approcable person!! He's amazing at his job xx thank you xx

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Rebecca Hancock . 2023-06-11

MORE AT Google

They make the wrong orders sometimes. And as a apology they do take back the food which is rude.

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sonali bhartal . 2023-05-27

MORE AT Google

Went here with son after doing some shopping ,got seen to quickly , food arrived quickly ,very friendly staff

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Nicola Perkin . 2023-04-11

MORE AT Google

Good staff and quick food. Quick and easy with refunds after an issue occurred on the website.

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Scarlett Devlin . 2023-03-23

MORE AT Google

Lovely little nandos just inside Eldon square, glass windows look out on the monument square. Staff are very friendly and service is great!

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Ben Coomber . 2023-03-14

MORE AT Google

We had lunch here today (Saturday afternoon) it was packed. And the staff was so friendly and polite! You could tell they were really busy. The waiters were walking around with food and wiping tables. When we unexpectedly had to leave, while waiting on our food, they boxed everything up, not even asked why Thank you a million, Erin and Emma! Love from Amsterdam

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Warsha Lion . 2023-03-04

MORE AT Google

We had a meal today, service was okay as it was busy. Food is the same as other centre's

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Mukesh Madhavan . 2023-02-24

MORE AT Google

Lovely service really nice people, I liked the fact you can order from your table on the phone. It was my first visit to Newcastle and this place wasn't too busy.

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Rebecca Irvine (Becks) . 2023-01-28

MORE AT Google

I was very pleased with food and service was excellent the young girl who served me and my grandchild was more than helpfull I didn't know which bread I wanted she recommended pitta bread it was a lovely meal we can't wait to return.

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Nancy Walters . 2023-01-17

MORE AT Google

Food is great, staff are friendly.

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Jënn Locsin GL . 2023-01-09

MORE AT Google

I was very pleased with food and service was excellent the young girl who served me and my grandchild was more than helpfull I didn't know which bread I wanted she recommended pitta bread it was a lovely meal we can't wait to return.

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Linda Carr . 2023-01-03

MORE AT Google

Does exactly what it says on the tin.....its Nando's

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R . 2023-01-01

MORE AT Google

Food on point as usual. Would advice you go there to book a spot on busy days before continuing your shopping as there was about 15-20mins wait for a table the day we went (27th of Dec) might just be that period but it's worth checking first.

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Aminat Temitope . 2022-12-31

MORE AT Google

Staff are super friendly, as always food was cooked pretty perfectly. Tried their hummus for the first time today, it's actually quite good, would recommend it.

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Nic T . 2018-05-05

MORE AT TripAdvisor

Got in and got seated into a cramped and claustrophobic corner. The branches of the plant behind me were up against my back. Asked my friend if we could move but according to her it was rude. Whatever. The sun was also blinding me where we were sitting. Bad place to sit customers. Didn't even get a view because the blinds were down. (If you are wondering how I was blinded with the blinds down it was the gaps).Now the meal. Ordered this veggie burger. It was cold, the bread was dry and felt like I was eating cardboard had to leave it and eat the cold burger out the middle. My friend said the creamy mash was 'to die for' and that I wouldn't regret getting it. That was also dry and wouldn't describe it as creamy. Don't get what the fuss is over nandos. Maybe it's because I'm vegetarian but if you are going to provide veggie meals make that nice at least. Or maybe it was just this particular nandos. Waste of £13 never again. Tbh it bored me.

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A TripAdvisor Member . 2016-11-21

MORE AT TripAdvisor

very poor meal , dry boring chicken, had double chicken burger with chips, cold, dull and horrible other nandos must be better, but this was awful cannot see what all the fuss is about,

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alanpo2014 . 2016-02-17

MORE AT TripAdvisor

Visited Nandos last night and there had been an incident which meant that no one could go upstairs and there was an ambulance outside. However, the waiter who was left to deal with this did so with grace and a smile, he was extremely positive and helpful offering us a free drink while we waited and I couldn't fault him. Thought he really deserved a thank you!

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Georgina C . 2016-02-14

MORE AT TripAdvisor

I have been to this restaurant many times just for quickness and convenience. Overtime, the food becomes boring, dull and I have noticed a drop in the staffs work ethic and the quality of the food. For the past four times I have visited, I have waited in several long cues when only a few members of staff were working tills, however I understand that this problem may occur from time to time and is not always the staffs fault. Also, my food has been warm not piping hot and there has been a few occasions when some side dishes were more or less cold. I wouldn't recommend Nandos for a special occasion dinner or anything high class, i will only dine here if everywhere else is busy and I still fancy a sit down meal

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Katiealexstylesxo . 2016-02-14

MORE AT TripAdvisor

Hadn't been to Nandos for years, for no particular reason, but my 12yo picked it for night out with family. It does exactly what it says on the tin. Nice chicken, great sides and unlimited top ups on soft drinks. We all enjoyed it. kids and teens always love it, they have a point!

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Les M . 2016-01-30

MORE AT TripAdvisor

No entiendo muy bien la política de empresa de tener que ir a pedir como si fuese un restaurante de comida rápida. Es un restaurante portugués y la mayoría de sus comidas se basan en pollo y diferentes tipos de salsa de menos a más picante. En cuanto al precio puede salir unos 30£ por pareja si no pides nada de postre. Como anécdota una chica del staff fue poco respetuosa y se reía de nosotros mientras pedíamos. Como recomendación personal, yo elegiría otros muchos mejores sitios en Newcastle.

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Fran F . 2016-01-24

MORE AT TripAdvisor

Of all the Nando's restaurants I've been to, this one is always the best. The food is consistently good throughout all the Nando's restaurants, but the service here is always the best. We always enjoy visiting this place when we're in town.

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19amanda92 . 2015-11-28

MORE AT TripAdvisor

Had a fantastic nandos here the other day and have to say that the waitress (Jeannie) was particularly helpful. Ten out of ten!

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janenewcastle60 . 2015-11-28

MORE AT TripAdvisor

Of all the Nanos restaurants which I have visited this is probably the best. I have never had cause to complain. The food is always tasty and served piping hot.

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gulas . 2015-10-01

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Wonderful sunny afternoon, outdoor seating and maybe some chicken and salad sounds like a winner to me but not so. I cannot bring myself to call Nando's a restaurant as it does not deserve this title. We sat down to be told we had to order and pay at the counter. The menu was poor and the prices high for what was on offer. We ordered chicken and salad at around £8.50. The salad was reasonable, but nothing special and the chicken, not even the size of a chicken breast was dry, overcooked, and tasteless. One of our compary had a chicken wrap at £6.95. Nothing to it but a small amount of chicken, yes overcooked, a timy amount of lettuce and some red spicy saucy rolled in a tastless wrap.All in all very disappointing and extremely poor value.

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SarahnJ0hn . 2015-09-29

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I've visited this placed on a regular basis for a while but I won't be back! The chicken was tough and chewy - awful and the chips were cold - it was as though the chips were cooked first then they'd forgotten about the chicken so it was overdone! Whilst I appreciate the restaurant was busy - the quality of the food should not deteriorate- really disappointed.

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Foodjunkie138 . 2015-08-27

MORE AT TripAdvisor

I love this place so much it's my most favourite place in the whole wide world and makes me so happy. Recommend this place to anybody who loves chicken and good service

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ella056 . 2015-08-25

MORE AT TripAdvisor

Good lunch stop. Close to shopping and convenient to Newcastle University. Peri Peri chicken is a good choice. The hot is very hot.

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journeymaid48 . 2015-08-02

MORE AT TripAdvisor

There was a group of 6 of us and we had a lot of baggage with us. They were able to keep that secure downstairs so that was very nice of them. Once seated, the table was awkward for the people at the ends because they were bench seats. I've never been to Nando's before and was slightly surprised at how expensive the food was, especially the wraps. Plus I was slightly surprised by the self-service method of ordering food because for the price paid for our meals, I'd have expected better. I got the 3 wings and chips for a light bite to eat, which although may not be as extravagant or tasty as the wraps, was by far better value for money! Got quite busy towards the end of our meal because that was peak time for lunch. ..Everyone I know seems to love Nando's but I wasn't that impressed. I have to say the upstairs layout was quite nice and views out into Eldon Square were great :)

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Liam B . 2015-07-05

MORE AT TripAdvisor

Free beer and chilli sauce shot for the stag. Some free food due to a duplicated order which was warmly received.Awesome staff! We'll spoken and presented and top notch customer service.

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Shane H . 2015-07-04

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入口は狭いので、こじんまりりた場所をイメージしていたのですが、階段を使って2階に上がると、すぐ目の前の公園が一望出来てかなり開放的な気分が味わえます。自分でメニューを手にして空いた席に座り(案内され)、メニューを持って行ってカウンターで注文します。冷たい飲み物はグラスが渡されて日本のドリンクバーのようです。私は温かい飲み物だったので詳細はわかりませんが、おかわりをとりに来ている人もいてノーチェック??かもしれません。チキンのセットされたサラダを注文しましたが、これがこの値段か~っとがっかり。もしもまた行くことがあるとしたら、食事はせず、飲み物だけをたのんで外を見ながらのリラックスタイムという利用の仕方をしたいと思います。

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じゅんちゃん88 . 2015-07-02

MORE AT TripAdvisor

Das Nando´s ist eine südafrikanische Restaurantkette, die Hähnchenprodukte in unterscheidlichen Marinanden anbietet. Die Bedienung ist stets freundlich und hilfbereit. So wurde mir bei meinem ersten Besuch ein kleiner Probierteller angeboten um herauszufinden, welche Geschmacksrichtung ( Schärfegrad ) ich bei meinen Hähnchenteilen bevorzuge. Wenn man mit mehreren Leuten dort essen geht, kann ich die Jumbo Platter für 4 Personen empfehlen. Zu zwei ganzen Hähnchen kann man zusätzlich 5 unterschiedliche Beilagen wählen. Satt wird man auf alle Fälle

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Cheffe2102 . 2015-06-16

MORE AT TripAdvisor

My friends love Nando's. I'd never been, so finally went to try it with the lady a few weeks ago. Maybe we went at the wrong time of day, but our food had been sitting under the heat lamps for a little too long (especially the chips). I like how they have big bottles of sauce that you can slather all over your food, and I will go back at some point to see if we just got unlucky that day, but the food on the first experience didn't really meet our expectations.

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Duncan_Moore . 2015-06-11

MORE AT TripAdvisor

This restaurant is situated in the centre of Newcastle. We were looking for somewhere to eat on our weekend visit to the area. We came across this restaurant and as we have visited other Nando's we decided to try it. Even though it was about 5.30 we didn't have to wait for a table. Even though it was busy we didn't have to wait long to order our food, which arrived quite quickly. It was of the usual high quality. The staff were very helpful and polite. Would certainly visit again when we visit Newcastle again.

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john w . 2015-06-05

MORE AT TripAdvisor

Had to wait 15 mins on table which was no hardship. Food was good as usual, staff friendly. With Nanados you know what your getting!

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Gill B . 2015-05-25

MORE AT TripAdvisor

Went there with my husband for the first time after he recommended the place. A little few to choose from, however the quality and presentation were outstanding. You have a large selection of sauces you can freely use to add to your dish. Very nice for the price too.

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Paul R . 2015-05-16

MORE AT TripAdvisor

Very simplistic experience, great quality food and no hassle at all! Would recommend it to anyone and not a real wallet bender!

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Hutchinson2412 . 2015-05-14

MORE AT TripAdvisor

I called with two friends over the Christmas period whilst shopping for gifts. As first timers they were impressed by Nandos and per usual the food was enjoyable. However, the place had an atmosphere no better than a funeral. The waitress had no social skills whatsoever and quietly mumbled everything to herself. The downstairs of the restaurant is grubby and very tired. The food was perfectly fine and service was very quick, though at the end of the day it's £10 for glorified chicken and chips, not the most bang for your buck. Overall a fairly average restaurant...

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Epicpug . 2015-05-13

MORE AT TripAdvisor

Normally Nandos is the same regardless of the location but this one wins for lack of customer service.Firstly free tables but have to wait 15 minutes, then ordered the sharing boneless platter only to find everything had been put through separately, asked for the appetisers to come with the mains but they rocked up 10 mins early and were cold, items missing and when ordering said forgotten my nandos card can you put the code on the receipt it was missing but the cashier did say if he remembered and someone else didn't need a receipt he would give me a code.Booths taken up by Nandos staff which you thought would've sat downstairs where it was empty to allow customers to sit down when it was starting to get busy.Seriously go to another Nandos not this one!! Chicken good ... experience dreadful

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Sarah A . 2015-04-26

MORE AT TripAdvisor

As with all nandos, this is essentially a fast food restaurant with cheap quality food. If I wanted to eat frozen chicken with pre-made sauce I would have just stayed at home.

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aaronbrown98 . 2015-04-07

MORE AT TripAdvisor

We love Nando's, but this was the first time we'd visited the Eldon Square branch. The restaurant was large, and on two floors, and we found it to be spacious, clean and bright. The service was good and we received our food quickly and just as we had ordered it. It was piping hot and obviously fresh. No doubt we will be back again next time we are in Newcastle!

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StevieLena-x . 2015-04-07

MORE AT TripAdvisor

i know its origin, from South Africa and was very happy to find it here, very nice and delicious food. It's across the UK but it's good to be in city center of Newcastle

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sallamy2015 . 2015-03-29

MORE AT TripAdvisor

This is by far the best nando's I've visited. Consistent quick service, amazing hot food and very polite and well trained staff.

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chop5396 . 2015-03-29

MORE AT TripAdvisor

Great chicken & lovely flavour. Always arrives quick & nice & hot. Good atmosphere, always prompt & friendly service.

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D D . 2015-03-07

MORE AT TripAdvisor

This is one of the better nandos. The food was quick, and hot. There was plenty of food. staff were good and answered queries.

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hsasmith . 2015-02-28

MORE AT TripAdvisor

Went with a group of friends after a day of shopping. To start with service was good however as the food arrived things went wrong. One my friends ordered a side of corn with her meal when it came it looked dry and had lots of burnt areas, they also forgot other parts of the group order. We kept trying to flag down members of staff to assist us however there were either none around or the ones who did pass our table simply ignored us. In the end one of the group had to go in search of a member of staff to rectify the problems.Overall not impressed and have had better nandos elsewhere

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MissAmyLouise . 2015-02-09

MORE AT TripAdvisor

Excellent chicken. I'd prefer waiter service as I don't like standing in line to order.However the food is very good.

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kate186394 . 2015-01-20

MORE AT TripAdvisor

I do not see the point of the whole self service. The staff basically pace the floor endlessly doing nothing. The chicken is so small its a joke. The fries are cold and small in portion. A rip off !

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GlobeTrotter679 . 2015-01-15

MORE AT TripAdvisor

I had chicken and some salad. It was fresh and the sauce for the chicken was very spicy at my request. I like that I can decide how spicy and hot I want my chicken as I place my order, so I know what to expect. I enjoyed the atmosphere, it was busy but I had some privacy in the corner were I sat.

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WandeAyo . 2015-01-06

MORE AT TripAdvisor

The food at this nando's is always cooked perfectly with the right amount of staff. seats near the windows have a good view too.location is really good and staff are kind. would definitely return.

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theoh2002 . 2015-01-01

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Food and service are standard here as for most other chains but the most impressive thing was the waiter we had called Carlos. He was exceptional and was very attentive throughout our meal. Whilst the location is decent though, around lunchtime if there's sport on, there's normally loads of drunk people wandering around Eldon square.

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ChrisU421 . 2014-11-19

MORE AT TripAdvisor

Well, my sister and I were greeted by a very friendly member off staff who told us there would be a 15/20 minute wait to be seated (which is acceptable for a lunch time); after 5 minutes we were seated! So far, so good! We got our table, right next to the toilets...ordered our food (2 butterfly chickens, 1 with chips and rice and the other with chips and garlic bread)...my sister got a very friendly woman who was asking about her day, the boy who served me was very uninterested, lacked enthusiasm and was looking past me for something more interesting! Really good customer service.... Not! So we get our drinks, nothing was working cause the pump or whatever had went off. One member of staff said she would sort it out, 20 minutes later and still no drink! Another 10 minutes pass, no food but finally drinks, another 10 minutes (40 minutes) still no food!!There were people who sat down before us, who had had their meals and where heading off! My sister asked and the staff member said, "we've just went to get the butterfly chicken sorry" which poses the question of where on earth are they getting it from?! 46 minutes after waiting it arrived and it was not butterfly chicken, the spices were wrong and no apologies from any members of staff! Wouldn't not expect a chicken restaurant to run out of chicken, surely a "sorry there will be a delay" or "we've ran out of butterfly chicken" would have been more acceptable?! I have made a complaint to Nando's as I spend a lot of money in there and have never experienced service like this before! Will not be returning there!!

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KateEB91 . 2014-11-04

MORE AT TripAdvisor

You enter the building on the ground floor where you are given menus and directed upstairs. When you get upstairs you have to find your own table, then go and order. Anyone going in for the first time would not have a clue what to do. The service was good but the butterfly chicken was over cooked and dry ( very unusual for Nandos ) . Just not up to standard we have come to expect from this chain.

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Yvonne H . 2014-10-14

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Nandos itself is one of my favorite restaurants as the taste of the food is very unique and the presentation of the food is always fab. This particular restaurant in Eldon Square is always very clean and the staff are always very attentive, love it!

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Ljg1235 . 2014-09-29

MORE AT TripAdvisor

You can't go wrong with Nandos. Go with friends, solo or on a date; great food, good service and a fair price.Nandos in Eldon Square has a good layout, friendly staff and most importantly, is clean ! There's a good view and an overall good experience is to be had if you come here.

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Daniel G . 2014-09-28

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Walked into an empty room, no staff to be seen, after looking over counters and into kitchens, decided to leave. On exiting a staff member appeared, handed us a menu and told us to go upstairs. Upstairs was a typical Nandos but again, nobody to greet us. Wandered into the restaurant and caught the eye of a staff member who was courteous and showed us to a table.Our order was: one medium burger, with chips and mixed salad and one medium pitta with chips and mixed salad. The staff member taking the order told me there was no salad for the burger, I clarified if there was mixed salad available to be told yes! I suggested taking some leaves from a mixed salad to put in the burger, he decided to check. On return he informed me that there was no salad leaves at all. We changed our order of sides. I checked the receipt when sat at the table and realised that the order taken was not the one I had placed. On checking with a"black shirt" member of staff, he informed me that it often happens that the receipt doesn't tally with the order! When "black shirt" arrived with the food, the side orders were with the wrong mains, no attempt was made to change this. The staff appeared more concerned about chatting on their radios and clear the restaurant the serving their customers. Glad it's not my franchise!

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JMattNo4 . 2014-09-14

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First visit to Nando's with my daughter who is a regular visitor. A busy Saturday, but we found a table outside and ordered our food. Then we waited.Luckily we were not in any rush but when our food eventually arrived some 30 minutes after ordering we were more than ready to eat. What a disappointment. The food had been waiting to be brought to our table for so long it was cold. We told the waitress and we were amazed to be told that she would order two more meals that would be cooked immediately. Not only was she as good as her word - two piping hot meals appeared within 5 minutes - but the manageress came to personally apologise and explain why our food had taken so long. Very impressed with the customer service if not so impressed with the food but would definitely return.

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Hilary M . 2014-09-07

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First class food & service.Even though the restaurant was busy we were still served quickly. Will definitely try the restaurant again.

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49KevinJones . 2014-09-07

MORE AT TripAdvisor

Brilliant staff (although i dont remeber his name) greeted us and recognize us, also knew what we were going to have. This creates a really good impression.Awesome service and really good food!!

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Pratik A . 2014-08-08

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This branch was absolutely fantastic and still produced the same tasty food as every other nandos is supposed to. Service was prompt and friendly and food only took 15 minutes and the restaurant was generally busy! Desserts were good again, and served with an ample amount of cream! Only downside was the toilets were disgusting and dirty. I think toilets in a restaurant should be checked regularly rather than when they need it! Great location too and six of us shared a booth

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Scarboroughlad2013 . 2014-07-21

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Waited 40 mins for food place is dirty staff uniforms dirty chair I sat in had food on it never going back waste of money

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Bernadette M . 2014-07-19

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We went to nandos yesterday for early tea. Usual food on menu but not new chicken butterfly, no problem we eat vegetarian. Good greeting, let us sit where we wanted, upstairs better than downstairs though. Starter and meal ordered and not long to wait either. When mains came I went to put vinegar on my chips, as you do and the top came off drowning the chips, I spoke to Stephan and he immediately took away the soaked chips and brought me some replacements. Then when I wanted some more boiling water for my tea it was Stephan although going off duty sorted my request out again !!! This young man deserves a rise. No one rushed us out we took our time, toilets ok, great Dyson dryer, wish all public conveniences had them.

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isaackiki . 2014-06-04

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From the moment we walked in and loitered around, waiting to be told where to sit in a not exactly busy restaurant, not being given any menus so having to get them ourselves (none on the table to the wrong order and tasteless food. Rather unforgettable meal, I won't be returning to this chain anytime soon.

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PrideInService . 2014-05-30

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My partner, daughter and I ate here on a Sunday lunchtime. Staff were all very friendly and efficient and our food arrived in a matter of minutes even though the restaurant was busy.Unfortunately we were seated underneath a hi-fi speaker which pumped out very loud music so conversation was a bit difficult.We all enjoyed our food (2 chicken breasts in pitta breads and a child's chicken burger) but the size of the sides were something of a disappointment, even my daughter was still hungry when she'd finished!The strawberry frozen yoghurt that accompanied my daughter's meal was the biggest let down food-wise as it tasted rather cheap and didn't appear to have any real fruit in it.After the meal I visited the gents and was surprised to see they were pretty bad - very dark with one urinal being covered in a black bin bag signifying it was out of order and another have a stainless steel kitchen dish underneath it to catch the drips leaking fro the pipes, it must have been there for a while as it was rather full! One would have thought an international chain such as Nando's would ensure their facilities are in full working order and fixed any problems ASAP.All-in-all a pleasant enough place to visit for a light lunch if you're not too hungry.

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RiL1 . 2014-02-10

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Never disappointed when I come to this branch! Usually have to wait a short time for a table, but that just says how good it is! My first choice of restaurant when I'm in the city centre at day time/early evening

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melissac607 . 2014-01-07

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The food is good. Most of the staff are friendly and accommodating. The upstairs seating has a good view. The food is overpriced for what it is though, and that is before you consider you have to go and place your order yourself...Overall a good casual meal

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R G . 2013-12-19

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As always this is a great place to go, family friendly and great food. Staff were ultra friendly and nothing was too much trouble.

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Dinesh C . 2013-12-12

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Called in here with our 3 children to order a takeaway. We were given a takeaway menu to look at and then whilst I went upstairs to order the rest of my family waited downstairs where table and chairs are provided- a member of staff offered us all a free drink while we waited( about 20 minutes). She also helped us with a choice of sauces and salad dressings as much as we wanted into small takeaway pots. The food was then delivered to us downstairs where she thoroughly checked our order to ensure we had everything. All put into separate takeaway bags.Fantastic food and great service.

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Michaela L . 2013-10-24

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We've eaten here a number of times since Eldon square was last refurbished. The frontage of the restaurant looks over old elfin square and as food is served upstairs the view is great if you enjoy watching the world go by. The restaurant is really popular and fills quickly. We went last weekend for lunch. I had the double chicken breast pitta extra hot and my wife had the half chicken hot. Service at the food order point was good. Delivery was a little disappointing. The table beside us arrived after, ordered after and got their food first. Our starters came with the mains which is not what we ordered. However, it's not cordon bleu so we made no comment. I do find Nando's pricey for what it is, we spent £32 on two starters two mains and refillable soft drinks. But if you go, do the card, collect the chillies and get free food. That makes it more reasonable.On a separate note I like the way there is a sink to wash up before dinner. Good hygiene practice for little people.

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Dr_Waugh . 2013-10-15

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I popped into this restaurant as I had some time to kill and noticed the favourable location: facing out onto the main square. I decided to sit outside, however, the service was all upstairs. I went up to place my order and was faced with a trainee, which was fine - I patiently waited while she tried to process my order and repeated the wrong things back at me until we got it sorted. Everybody has to learn somehow. I ordered coffee and a quarter chicken ( for which I had a loyalty card stamp) and waited to take the coffee but was then told by a manger it would be brought to me. I explained that I was downstairs and outside but she insisted so I went down. Nothing else happened. There were se real employees downstairs sitting around at the tables. After a long, long wait, I caught the eye of one and asked about my meal. He disappeared for a while and eventually came back with the chicken and coffee together, which didn't really go together by now. It wasn't particularly palatable so I picked at it and left. There was nobody there to say goodbye to. I love Nando's and have visited many branches but I don't think the Geordies have quite grasped the idea of a real Nando's experience!

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Molkovina . 2013-08-30

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Visited Nandos Newcastle for lunch with my daughter during a shopping trip. Very good value for money and tasty food. The re fill drinks make it easy when visiting with a child. I particularly like the way you pay before up eat and are then free to leave without having to wait for a bill. All in all very good.

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Middlesbrough1 . 2013-08-06

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I felt compelled to write this review of Nandos because of the very friendly staff at this Nandos - they all welcomed us and chatted while we were ordering. Offered to bring our drinks/cutlery to the table for us. A very good Nandos experience!

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annalou1224 . 2013-07-31

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Visited here on a day out in Newcastle. We were seated on a table which had not yet been cleaned, despite there being plenty of other options around. I decided to try the special of a steak roll whilst my family went for the renowned chicken dishes. Chicken dishes were nice enough although mine was tough and chewy without much flavour - not exactly cheap either! Staff that spoke to us were pleasant. Probably will try somewhere else on my next visit.

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John S . 2013-07-30

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The service here leaves a little to be desired - no knives at the self service area (we checked twice and had to ask for them in the end), slow for the food to arrive, but we did sit outside in the sun which was nice (I love to people watch). The food was okay, but my spicy rice did have a lump of rice all stuck together - it was obviously microwaved and just pushed out of a packet. I wouldn't rush back.

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Katie M . 2013-07-16

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As it was such a lovely sunny day so it was quite busy. Waited for about 15 minutes for a table outside - but it was worth the wait. I did think it was strange that people waiting for a table inside waited as long as I went to the toilets upstairs and there were plenty of empty tables upstairs! The meal was usual Nandos which my daughter loves. The staff were very friendly and attentive. We waited for a while to be served but it was busy and it was great to sit in the sunshine. Although I think it is quite pricey.

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Sandra668 . 2013-05-29

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me and my friends decided to go to nandos for something to eat. since i'm a vegetarian, i wasn't too sure what was available but i went for a veggie burger. the service was very good and we got served very fast. my meal was lovely and me and my friends thoroughtly enjoyed our meals. there was one slight problem though. THEY RAN OUT OF FANTA. fanta is my favourite drink in the whole world and i was so dissapointed when i went to fill my glass up and it was really watery and had no taste. the staff were very plesent and the overall atmosphere was good. i would recomend going as the layout of the restaurant is nice and the food is tasty. i would like to queery what the purpose of the 'coke head' room is, it's a rather strange name and was located in the staff only part.

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Jesssiccaa . 2013-04-17

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Je n'ai jamais été aussi satisfait après avoir mangé un fast-food. Saveurs, variété, personnel accueillant, bref un régal. J'espère les voir prochainement près de chez moi !

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tnacoelho . 2013-02-19

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Before my first visit to Nandos I was always told by my girlfriend that I wouldn't like the place as it is 'just chicken'.How wrong she was! We eventually visited the eldon square Nandos and I was shocked at how good the food actually is. Everything on the menu is amazing and the chicken is really good quality especially considering the price which is very fair!There is quite a big variety of different chicken dishes and they are all great and very tasty. We have been to a few different Nandos since but this one is our favourite. The best I have been to is canary wharf in London which had a great atmosphere and very clean which I would say is the only downside to eldon squares , it's not dirty at all it's just not very clean either. Overall amazing and we continue to visit again and again.

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JNMouse . 2013-02-10

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We were there about 4 pm as we had both skipped lunch. I thought we waited quite a while to be seated. It's quite a big room, maybe staff were busy. We wanted chicken and salad, but there were no salads available. I was short measured on my glass of white wine which had me upset, but other half asked me not to complain. My drink was no where near the 175 ml mark on the glass. Didn't really read the menu, maybe they use a smaller measurement for a glass of wine? The staff are friendly, and the view of old Eldon Square is quite pretty, but maybe because of the huge windows it lacks the atmosphere of other Nando's restaurants which tend to be dark and cosy in my opinion.The chicken was nice, but nothing special. In future I'll go to the Nando's restaurant at the Gate, as it has that shabby laid back atmosphere I prefer.

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Catlady33 . 2013-02-06

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