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3,5

Based on 184 opinions finded in 1 websites

3.5Ambience3.5Cuisine3.5Price3.5Service
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Nº 734 in 925 in Thanet

Nº 8 of 9 Other european cuisines in Thanet

CUSTOMERS TALK ABOUT DISHES WITH.. cookedchickenspicyricepaygarlic

Score
OpinionsNoteTripAdvisor1843.5

comment_iconOpinions

Unsure how your staff are trained. But seeing as there were 5/6 FOH I would have hoped my food woulve come when it was ready or atleast soon after, I watched my food be on the side for atleast 15 minutes after waiting 30 minutes for it. So many staff walked past no one taking any food. All too busy standing or clearing tables ( I understand the cleaning) however I would say hot food being taken to customer is 1st priority as noone was waiting to be seated either so it wasn’t a priority at this point.

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X9195FFrachaelg . 2024-02-28

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Kay is SO LOVELY! My Nan absolutely adores her and both times she has been our server she couldn’t do enough for us. She’s warm, and so friendly. My Nan loved her so much she told the whole family how good she was.

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amsiboo22 . 2023-10-23

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On arrival the restaurant was busy so we were offered to wait 10 minutes which was fine by us. Shortly we were taken to our table which was clean. I am a nandos employee. From start to finish the experience was nothing I would expect from staff in my restaurant. I was served at the till by a tall blonde girl who seemed to be new, I explained I worked at nandos to claim my discount which was not applied, once I’d explained I was eligible for this she applied the discount. I ordered a beer for my father and instead of asking for my ID she simply asked how old I was and put it through the till, this would’ve proposed a big issue had i actually have been underage. Generally she wasn’t very friendly sadly although when I went to order dips from another member of staff at the till they were very helpful. The customer journey is clearly not preached in this restaurant. When at the till I noticed none of the back of house staff were wearing hairnets, neither on front or back grill, hats were worn but one man had long hair in a loose ponytail. Sadly our starters arrived the same time as the food, my wrap was extremely soggy so had clearly been waiting round for a long time. The pitta for my hummus tasted untoasted or not toasted to the standard which made it unpleasant, had it not been so busy I would’ve complained to staff. The cutlery was left unpolished in the kitchen tray on the side. As there were no other knives I had to grab it from there, it also made the condiment stand look messy. Overall this was unfortunately a bad nandos experience and nothing like I’ve seen in any other restaurant. Despite this, the manager in the green silk shirt was very friendly and attentive and seemed to assist staff well in their roles.

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Escape35989422451 . 2023-06-29

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Quickly seated, food arrived promptly, was hot and tasty. All the staff were wonderful, especially Gracie who was lovely.

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Howard H . 2023-06-06

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There was a lovely lady wearing a green shirt with ginger hair, who helped me with an issue I had. The food was good However I found one of the people who was standing behind the till/ kitchen area who I think is her boss was rude.

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w0lf99 . 2023-05-31

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We went for dinner this evening and upon ordering the manager was not overly friendly and I felt rushed and awkward. I found him to be quite unhelpful when discussing points ide saved towards our meal and said I couldn't and didn't know why. This is the 2nd time now, same guy. We waited longer than usual and as we waited we saw a lot of staff talking and walking around and alot of food left on the pass for around 15 minutes before it was brought to our table. Mine was cold even though under a hot lamp, the chips were mushy and cold as was the chicken so I asked if it could be re-done which the waitress who was lovely and took it back to be re-cooked whilst my partner who was hungry ate his luke warm chicken livers. My meal cane back quickly and I was grateful for it was hot but despite telling them twice I have an allergy to milk and gluten they served a butter portion on my plate which could've leaked which would have made me really poorly. There needs to be communication and better timing on food. There appeared to be more staff than customers also and yet there were dirty tables uncleared and covered in food, including next to us. Very poor service; the only positive waw how sorry and kind the waitress was.

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GGkins . 2023-05-08

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Recently visited this restaurant again With friends. The staff at the restaurant do their best to make sure that visitors are cated for. The food is cooked to a good standard. There is good availability of cutlery and sources as well as minimal lines for the refillable drinks. We often come back to this restaurant. A significant improvement that I would suggest for this branch would be making the blue light card Discount in line with other branches. At present is a maximum of 5 pounds on any order.

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M F . 2023-02-12

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Appalling customer service. Arrive to be told there is a 25 minute wait but there are 8 empty tables inside and another 7 outside. Go to sit down in the waiting area to be told that we have to wait outside because Deliveroo and Just Eat drivers wait there. A great example of how NOT to treat your paying customers.

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Stu220 . 2022-07-02

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Appalling service from start to finish. The meet and greeter couldn’t be bothered and the service on the till was self important and not customer orientated. Our drinks glasses were not given to us and when I asked for them the server said I’ll just clean that table and get them after. All the staff standing around and chatting rather than being attentive to the clients. The food is also inconsistent at this Nando’s. Management intervention is needed

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Gavid12 . 2021-12-16

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I have always loved Nando's but this restaurant topped all experiences. The chicken I had was so tasty and the service was so good. All staff members were so friendly and made sure we had everything we needed.

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Slimedababy69 . 2021-11-22

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Never been to nandos before - came with my English BF - I'm from Barbados! We know flavours! Yet I almost ate my fingers! Soo delicious!!We are ordering delivery tonight to our hotel - same day we ate lunch !

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John W . 2021-09-22

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We love Nando’s as a treat. We were so disappointed by the cold chips, soggy burger (that was thrown straight into the bin!) and doughy Wrap with limp soggy lettuce and watery taste. The wrap was also so soggy that it was a complete mess and tasted awful. We wish we’d gone to the drive through it was so bad. This was an awful experience overall which has left us all worried that we will be ill from the food and it was a complete waste of money at £36.

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Kel2021 . 2020-12-11

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Love Nandos. Whole family love Nandos. Sad that we cannot actually eat in. Once or twice we have ordered Click & Collect as we're not eligible for delivery. Last night we ordered two chicken burgers and 4 sides. Two of the sides were chips. We LOVE Nandos chips. It says on the order form that the chips are cooked when you arrive to collect so they are hot and fresh. When my husband arrived the whole order was ready to take. So the chips were not cooked fresh. On eating after the journey home, we discovered that they were not hot, not fresh and a little on the cardboard side!! Please Nandos one of the reasons we love you is your chips and last night we were very disappointed

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rozb572 . 2020-12-03

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Oh, SO GOOD to be back at Nandos. The Covid arrangements have been well thought through and we felt very safe. Ordering online at the table proved tricky until we logged out of the free Nandos WiFi which is terrible, but our waitress Tori could not have been more patient and helpful. The slightly limited menu was quite adequate and the new coating, medium spiced Coconut and Lemon is simply stunning. Best Nandos chicken we ever had. OK, so we missed the grains and the frozen yoghurt, but the whole experience was fantastic. Well done Nandos for only opening when they could guarantee the safety of its customers.

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simon m . 2020-09-09

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Yesterday it was the trial for the reopening of Nando's and we had a really good experience. I think the new order system is perfect, you just order from the table, you don't have to be queuing at the counter and you just need to download an app and you have all the options in your phone with pictures includes. The staff was really nice and very attentive with us, even when we ordered everything together they brought the food in order, in the perfect time (starters-main-desert) and filling our glasses up every time when empty. I am living in London and if I come back to this area I will definitely to come back to this restaurant.

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AnisaGV . 2020-09-09

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I love Nandos and have been a loyal customer since they opened their first establishment in Ealing, many moons ago now. The Manager and Assistant Manager are wonderful, and actually care about their customers. Hubby is up there now collecting our usual Sunday take away. Keep up the good work Nandos, YOU ALL ROCK.

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Tricia M . 2020-02-23

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Went here for lunch with a friend and was seated straight away. Ordered our food and it all came pretty quickly and was nice and hot. We both ordered a vegetarian meal (don’t judge) but I can say it’s so yummy. A good choice to pick from and being that they specialise in chicken, there vegetarian meals are really good. You still get the choice of spice level and whether it’s burger, wrap. We wasn’t rushed to leave and it was all clean and will return.

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SMcDuff . 2020-01-31

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was nice for a change , staff are help full ,food was nice ,can get busy ,but was comfortable for us so will be returning .

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rdfb142167 . 2020-01-17

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Nandos in Westwood Cross is a regular haunt of ours. So conveniently sited. Right next to Vue cinema. Parking excellent. The food is absolutely brilliant. Best chips around. Lessons could be learned from them on the chip front.Always enjoyed the experience. It is not haute cuisine, but it is very tasty. The system works well. The restaurant is usually very noisy but as a whole that is not a problem.We will continue to visit

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rozb572 . 2020-01-15

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Have been to Nando's before but to be honest wasn't impressed, so it's 10 years on and visited Canterbury. The reviews were very good prior to going and we were both pleased with the quality of food, service and how clean the place was kept. The staff were really friendly and we would both definitely use again! Well done Nando's!

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Jan_Sharp64 . 2020-01-08

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Very chilly inside, aircon was on too! It was water outside then it was in. Food came out not very hot at all and wobbly tables. Overall not a great visit

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emtraveller19 . 2019-12-08

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I've only once been to a Nando's restaurant before (around 10 years ago) and didn't think it was much to talk about, my opinion hasn't changed. Very busy, menu is as expected, chicken with different types of flavour, my food was OK you get what you pay for. Can't say I will be rushing back here but its nothing against this restaurant, just not for me.

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pedropan19 . 2019-10-06

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Always good here. Another well run branch of a fantastic chain. Friendly manager greeted us and gave us a nice comfy booth table. Food spot on as it is every time.

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daveedwardsmith . 2019-09-02

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The chicken was fine but coleslaw was cheap tasting and too acidic. The big problem was cold drinks on dispenser. They were as flat as a card no carbonation and also they were warm as well. Big disappointment in otherwise reasonable visit.

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NickL618 . 2019-08-06

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Now before I chastise this branch, I am normally an avid fan of Nando’s cuisine. After enjoying my time at the cinema I was really looking forward to feeding my famish and ordered a half chicken. Then to my surprise, a quarter chicken was brought out and, in a quest to save the environment I had not requested a copy of my receipt, meaning I could not argue my case sufficiently. A minor inconvenience however the attitude of the staff was dissatisfying, as they just did not seem to care. On top of this the garlic bread which my friends and I had ordered can only be described as stale. To top off this dreadful experience, after using the facilities at the climax of my visit, I discovered that the hand dryer was not only malfunctioned but there was no sign to alert customers of this, nor was an alternative drying solution provided! Hurt and betrayed, truly disappointed Nando’s

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Henry B . 2019-08-06

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Well after an awful experience in a restaurant in Ramsgate we decided to get a take away from just eat . Arrived on time , all paper packaging , well done , hot , fresh and great food. Was pricey but well worth it for a great take away experience .

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DamienCooke . 2019-07-17

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the chicken was nice but we found the tables were to close to each other you could hear every word other people were saying, and it was a lovely warm day but the air con was on so high we were cold, and within five minutes of our food coming out have of it was cold. the service was friendly and fast , dont think we would go back soon.

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happydiner37 . 2019-06-05

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Went on my birthday.The Staff were very pleasant,the food was amazing and could not have been more pleased with the price.

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Grahamhearsey . 2019-05-25

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We didn't find that it was any different to the other chains nothing stood out and nothing stood out as exceptional or different it was a quick food eat and it didn't disappoint for that.

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Amie G . 2019-04-24

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Good food and good service every time I've been here it's always been spot on. Even when the place is packed we always get our food really quick.

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cheffy2012 . 2019-04-22

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Not a huge wait, considering it was Mother's Day and we hadn't booked but was given the table right by the door. This meant every time the door opened, you got blown away. The food was quickly prepared and was tasty, 5 empty plates (the halloumi and mushroom 'burgers' are always a favourite) Good, attentive service. Would avoid sitting at that table again as I didn't even remove my coat, it was so nippy. Other than that, was pleasant.

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Julie S . 2019-03-31

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Clean tidy lovely food quick service staff very helpful had a lovely meal here not rushed as do feel in some

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marti382001 . 2019-02-21

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We came here for dinner for a change. I had vegetarian rice and homous and my friends had chicken meals. The restaurant itself was cold because the heating wasn't working. The cutlery was dirty. 3 of us had to take out knife and fork back to the staff to get clean ones. The worst thing of all was within 2 hours of eating the rice and homous i became ill with stomach cramps and the rest. This continued until the next evening. I'm not positive this illness came from nandos but i am never going back to this restaurant.

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kirstybee123 . 2019-01-18

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‘Exactly as it says on my the box’ never disappoints! Nando’s is reliable and pleasing as you know you will get a tasty meal at a reasonable price. Not fine dining but well cooked and consistently good. Clean restaurant, friendly staff and delicious food.

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DSpurs . 2018-12-31

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I ordered a butterfly breast in which it was completely burnt. when i asked the supervisor alexandra to replace the burnt food i was told no as it was not burt and that it was supposed to be like that. the atmosphere is awful due to load music and the staff running wild. it felt like i was eating in a playground, rather than a restaurant

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Rai N . 2018-11-13

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I had not tried the Thanet Nandos and so thought it was time to give it a go. Chicken was as good as ever and the new range of sides was a vast improvement (no more soggy chips!)

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Anthony J . 2018-10-23

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We decided to have a take away. You could choose anything off the normal menu, with extras like peri peri sauce. It was served in two boxes, we got back to our hotel and was surprised how hot our meal was. The chicken was cooked to perfection, there was loads of food served with chips and peri peri sauce. We recommend this as both a restaurant and a great take away service.

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Ann W . 2018-10-02

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The main course as usual superb i cannot fault the chicken or sides.

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Will C . 2018-09-16

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Food was ok but had hair in my food. When i complained to the manager alexandra she refused the cook fresh food or give a refund. Very rude girl who was to busy flirting with other members of staff to do her job.

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James T . 2018-09-07

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Hi~ it's me Rose again I'm a 11 and today I went to nandos after watching the new mission impossible movie , which was great, and then we came here for dinner. It was lovely and I love there food! Maybe you might need to improve your fast delivery! We also got into a mix up with there being no avacardo so I had to get a refund. But these things happen! Overall a brilliant resteruant for everyone. lovely!

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rosesevenbrade . 2018-09-02

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Superb food, great service, always full and popular.Expect to queue but you won't be disappointed .....

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gecko133 . 2018-08-30

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I called into Nando’s because my boy wanted to try it out . If you don’t mind a greasy table and chairs and sticky sauce bottles with filthy windows to look out through then this is your place. Absolutely disgusted with hygiene ,when I tried visiting the bathroom I didn’t want to use my shoes I came out and left without eating sorry maybe I’m a bit too much but this is it.

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ralphh170 . 2018-08-19

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Before we headed back to Continental Europe we stopped at this Nando's restaurant which is situated at the Westwood Cross retail park near Broadstairs in Kent. We have been to other Nando's restaurants before, so knew what to expect. The restaurant has fewer seats compared to other Nando's but we only had to wait for a few minutes before we could sit down for our meal. The concept is straight forward. You go to counter to order and pay for your meal, than help yourself to drinks and cutlery and it is then a matter of 10 to 15 minutes before your food makes it to the table. We like their roasted chicken that is either served with a salad or chips / French fries. Friendly service and we were not disappointed to stop by for a quick but tasty meal.

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69Wanderlust . 2018-08-14

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After waiting 20 minutes to get put on a table when the four of us were the only ones in the queue, (x2 tables of 4 were free)... we got put on a 8 seater and then got moved to the 4 seater table when a group of 6 came in. The lady serving us didn’t know how long the food was going to take when we asked. When ordering at the till, the next lady serving us spoke a volume 2/100, and got annoyed when I politely asked her to repeat what she said. Awful service! Very disappointed baring in mind I’m a chicken lover.

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abi_1011 . 2018-08-09

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On our first visit we had dry over cooked food. The garlic bread was rock hard. The steak was stringy and fatty, the chicken dry. To top it all we’d waited over an hour for the food to arrive! We were eating before the cinema so we didn’t have time to ask for the food to be replaced.

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Zoe D . 2018-08-08

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Nandos usually deliver excellent food but sadly Westwood cross was a different affair, we tried calling for a takeaway over 40 mins with no joy, so Instead we drove to the restaurant, We brought a takeaway what a disappointment, the chicken burger and chicken wrap was dry but eatable, however the sweet potato wedges were uncooked and bbq burnt, and the coulsaw was all white cabbage and a small amount of grated carrot on top it was awful, the mayo sauce tasted off. We will not be returning to Westwood sadly

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Chrissie c . 2018-08-05

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I've eaten at Nando's regularly over the past ten years, initially the fast service was what hooked me, but that went long ago.

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Nytol1 . 2018-08-05

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We regularly visit Nando’s and have always thought it to be very good however, the last 2 times we have been it hasn’t been great at all, the chips were very under cooked and the chicken was extremely dry. We thought we would give it another chance tonight and we experienced the same situation unfortunately. We sent 2 dishes back as, as mentioned before, the chips were virtually raw, while replacing them our chicken was kept warm resulting in it again bein very dry. I did explain this to a manager who didn’t seem particularly interested. We won’t be returning again

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hannahlucy87 . 2018-07-21

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I get it, Nandos do nice chicken and other bits and pieces but find it incredibly overpriced for just chicken and chips. Ive been here numerous times and have never had any sort of issues with the food or staff here but I find it very overpriced.

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s0uthw0rthb . 2018-07-15

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Nando’s Restaurant, Westwood Cross, Margate Road, Broadstairs, Kent

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Peter S . 2018-07-07

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Having never been wasnt sure what to expect. On entering it was failry busy so was a good sign that it proved very popular. We chose to go with medium spiced peri-peri chicken which seemed wise at the time, however we have had stronger spiced peri-peri chicken from the supermarket so was a little disappointed. Food service was quiet quick, the food was ok but not overwhelming.

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Matthew G . 2018-07-02

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Nandos, never disappointing. The food was good, plentiful and service friendly. Tried a fruity cider which was good and a M2 beer which was even better. Took advantage of the nice weather and sat outside, with a few seagulls for company

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mannygl73 . 2018-06-20

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a long wait as 3 of the group wanted the 10 wings option, restaurant was quiet. sweet potato wedges cut much too thick, several were nearly raw. garlic bread awful, just warm, dry, virtually no garlic butter. chickenburger states with lettuce & tomato- the tomato was the top ring, just skin, no flesh at all and hole in the middle where stalk removed. cant believe the person who knowingly put that in the burger! generally uninspiring and not a venue I'd recommend.

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debbiemc2017 . 2018-06-20

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Having reached the grand old age of 60 without having tried Nando's, I was given a gift card which was valid at Nando's and ventured out on Friday evening. The atmosphere was quite good and I was surprised by the "American" feel of it. The food was perfectly fine without being spectacular and everything was OK. Service was fine as was everything else. I do feel it is a little uninspiring but could not fault anything in particular, I guess chicken restaurants are not my thing, but give it a try yourself, I guess the younger set like these things more, than some of us old uns.

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Michael J . 2018-06-19

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I think we came on the wrong day.

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Elisha H . 2018-06-12

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as always it was lovely, served quickly and hot. pleasant staff, great place to go if youre in a rush

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loopymay123 . 2018-04-25

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I came here with my daughter as she and her friends enjoy coming here, they love the halloumi....

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Moetbubbles . 2018-04-11

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Visited on a busy night & had to wait for a table which was not a problem at all. My partners first visit to Nando's & he loved his chicken which was perfectly cooked & my chicken livers were excellent as usual. I find this Nando's doesn't have as good an atmosphere as some I have visited but it's clean & tidy & the staff are friendly. Reading some of the reviews on here about people being ignored & not getting served, maybe someone should inform them it's order at the counter. All in all a good meal at a fair price

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Amshelley . 2018-04-11

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I came here last night with some old friends. We was there for 8pm and ordered, We had our food and then ordered pudding. The staff took a while to come to our table so we called one over. Once over, we began ordering our puddings. We was stopped by the staff member who said we cant serve puddings because we are closing and there is no money in the till ( Obviously cashed up ), It was only quarter to 9 and i was aware the restaurant did not close yet. we was told to hold on and the two staff members began arguing about why one had cashed up. it was rather awakward for us to sit watching the staff argue. After several minutes one came back over and said look we can give you pudding but we'll have to put the money back in the till. We was also shown a pudding in a glass bowl on the counter we could have which looked disgusting and like it was sat for hours ( picture added ) the staff did not care about our needs and wanted to rush their job and leave which was visible. we left after this due to lack of customer care and service baring in mind we had spent over £80 on our meal. Highly disappointed about our visit to nandos this time.

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exploringbutterfly . 2018-03-02

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Les plats sont bons, l’ambiance est jeune mais le staff n’est pas très accueillant, ni indulgent avec les personnes qui ne comprennent pas l’anglais. Et le concept n’est pas bien expliquer dès le départ, nous avons attendu 30 minutes avant de nous dire qu’il fallait aller au compt pour commander.

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587carlined . 2018-02-07

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Great place, came here with my partner we had hot and tasty food. The staff were very friendly. We will definatley be returning

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Rachael1509 . 2018-01-01

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The double deal was quite good value. Had a lovely family meal, the only reason I didn’t give tip marks was we weren’t greeted by anyone and didn’t know wether u seat yourself or wait to be seated so after a while we just found...

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Angelprincessstar . 2017-12-22

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My partner and I have visited here twice whilst visiting Westwood Cross shopping centre and on both occasions upon visiting we have chosen the same meals. I chose the butterfly chicken with chips and my partner has the chicken fillet burger with chips. Sadly the...

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Natalie D . 2017-12-13

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I have only been here twice and the food was Luke warm so not impressed and the second time the tables were dirty and so was the cutlery so we will not go here again

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Rhoda x . 2017-12-11

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Not one of my favourite places to eat but this one different,friendly welcome and there seemed more food on plate when ordered than had in other nandos,food was good ,my chips seemed warm compared to the wife’s who’s were just life they’d come out the fryer,but all in all would eat at this Nandos again.

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Simon J . 2017-10-21

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Great choice of restaurants on retail park but nandos is a firm favourite. Greeted by friendly server who sat us in a spa e suitable with a pram. Fast service and good food

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Lucyg1976 . 2017-10-03

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I came here with my daughter and granddaughter at 5 o'clock, and it was very family friendly, their sauces range from very mild to very spicy, so something for everyone! We chose the chicken with four sides as a meal suggestion and my granddaughter had unlimited lemonade so very happy, there was lots of healthy choices and we had a lovely time

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Jules5520 . 2017-10-02

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Who doesn't love a good nandos?

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NickJPorter . 2017-09-17

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We come here as a last minute it wasn't up to normal standard with our wraps dripping from the bottom and leaving them soggy, chips luke warm leaving us a little disappointed with the quality of food, staff friendly enough but not worth the money we paid gutted!

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r1l3y . 2017-09-15

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Last visit was on a Saturday afternoon, and the place was quite busy, but not ridiculously so. We were seated almost immediately, and the staff member made a point of asking if we had been to Nando's before. I like the fact that you can take your time choosing your meal, without somebody hovering, waiting to take the order. Having gone to the counter to order, the order being taken by a very pleasant young man, the food arrived in a timely manner, well cooked and well presented. Passing staff members were only too willing to get any little extras that we wanted. Obviously you have to like chicken to visit here, but there is a good choice of meals, sides and drinks, and you also get to choose how spicy you want your food. Always enjoy my visits, though can get a bit busy at times.

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GeoffBuss . 2017-09-06

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Not been here before & the only reason we did was because its our 13yr olds favourite place. We are an older couple so when we were told we had to order at the counter my husband had to type on his mobile our order so he would remember as you have to pay at the time. He had to struggle with bringing drinks as I did not want to leave me grandson on his own at the table. Grandson wanted a Fanta so we were given an empty glass but was not told we had to go to a machine to fill it. I went but had to ask a customer how to use it. Ordering was a bit confusing but food was tasty. Staff were very pleasant but obviously not used to people who have not been before. Considering you have to order, get cutlery, napkins & soft drinks yourself it's overpriced. Plus every cashier has a tip box. Why?

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Cabernat . 2017-08-27

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Arrived to a half-full restaurant, and were shown to a table by a waitress who could hardly speak English. She spent the next 20 minutes totally ignoring us, wandering by our table, clearing other tables, hanging around talking to other guests. It was totally obvious that we wanted to order, but she just didn't care. We couldn't even place a drinks order. We walked out and went straight over to Chiquitos, who gave us excellent service.

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Jeeey . 2017-08-16

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Spicey chicken, bbq chicken, any kind of chicken! Well almost. A wide selection of chicken with different sauces and coating depending on your taste with the addition of bottomless drinks. Good for a get together with friends, especially if you like the kfc type of thing but don't expect a huge range or much apart from chicken. Tasty though :)

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Thaddius J . 2017-07-26

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I like Nando's and it's concept of great freshly cooked chicken, so visited here with family, we were seated quite quickly for a table of five.You could notice how busy it was, but there was hardly any staff and they looked bloody miserable as they seemed to be very over worked, not even a smile from any member of staff in the restaurant.Food was ordered and we could see how it was being cooked and prepared, you could see how long food was waiting on the pass to go to customer tables, I tell you what I wouldn't eat half of it as it sat there for a good five minutes!!! And this is Chicken!!! Where the pass was, on the floor beneath, it's was absolutely vile, it was caked in food and filth!!! And everyone was walking this around the restaurant, all the tables were dirty, the lamp shades could do with a bloody good clean too, oh and toilets were filthy with no toilet paper either.When we asked for a contact for the manager, the staff that we asked was not happy at all working for Nando's, and she said to even to complain to the highest management as the restaurant manager will do sod all, so head office it is the.

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razinsun85 . 2017-07-18

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It's Nando's, it's simply fantastic! Need I say more? Attentive staff, top-notch grub, nice atmosphere. No vegans here!

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James A . 2017-06-23

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Got into restaurant, was seated promptly. We then sat there for 15 - 20 minutes and got no service, not even a drink. Staff was serving both tables either side of us but didn't even acknowledge us. This is not acceptable and we will never be going back. Frankie & Bennys much better and had a lovely meal.

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Amanda J . 2017-06-23

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Visited at 2130 which is 30 mins before closing the staff was very helpful but unfortunately due to the time there was very little food available.

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Spannerman25058192 . 2017-05-18

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If you like cold Nandos please use this store. Complaint to head office to fall on deaf ears will not return! I was told from heather one of the managers at head office it must be me! There head office need to wake up to what's going on in this store instead of blaming the customers! I was told I'm the only one to complain consistently maybe the people posting on here are wrong as well! Poor stay away

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Phil J . 2017-05-12

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Friendly helpful staff. Quick service and quiet, probably as we visited at 1430 on a Wednesday. As ever Nando's delivers exactly what is says and is good value.

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JAC-B-321 . 2017-05-10

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Feeling hungry after a visit to the nearby cinema we went into Nandos for a quick meal. They specialise in spicy chicken and they do it very well. You can request anything from very mild to fiery hot so there is no need to be frightened if you don't like things too hot.You have to go up to the counter to order and pay (don't forget to memorise your table number!), but after that it's waiter/ress serviceEven when they were busy the food came pretty quickly and whilst the portions are not huge the food was hot and tasty.At just over £20 for two including drinks it's pretty good value. Nandos tends to attract a younger clientele and when busy it can be quite noisy, but if you enjoy the buzz and want a value for money meal then Nandos is a good choice.

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frez128 . 2017-04-22

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Had a lovely meal here, staff friendly and attentive and the Trio burger tasted great, it was just the size of a McDonald's sausage and egg muffin and left hungry, shame don't do option of adding more chicken to it..

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Wayne G . 2017-04-12

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Nando's does chicken better than anyone else. Not a proven fact but definitely the opinion of most people I know. When a meal for 2 including a whole chicken, 2 sides, and drinks can cost under £20 then you can't really go wrong. Some will say "it's just chicken" but if you like a bit of spice then Nando's is the one. This particular version is of a good quality, appears hygienic and the staff are friendly. Go for it.

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Matt L . 2017-04-12

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Stopped here for supper and spent £40 on two people which I would consider expensive for a fast food restuarant and waited quiet a while for the food to arrive, when it did arrive Garlic bread was hard and cold, the garlic butter had not even melted yet ? Had to send it back which meant out food was getting cold whiles waiting for fresh warm bread, staff were great and restuarant was clean and tidy.

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Dafischer . 2017-04-09

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Nandos at Westwood Cross is the place to go after great films at Vue cinema. The food is tasty, the atmosphere is warm and the service is excellent -the staff are friendly and helpful.

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btframpton . 2017-04-02

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Nando's are peri peri chicken, nice ambiance and good staff. Been here several times everywhere but the standard and quality of food is high. Polite staff. Lovely food. Clean environment. you get everything your money could ask for. Selection of nice sauces from normal to most spicy. Place is always packed with customers. Awesome!

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Bella B . 2017-02-26

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As is usual for Nando's, chicken, chicken and more chicken... Some steaks and vegetarian alternatives, quick service & good value for money

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ambo112 . 2017-02-15

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nando's is a regular for birthdays. We love the atmosphere and the food. The staff here are welcoming and aware of food intolerance. Our normal family trip does cost towards £80 or £90,. but as a treat, its worth it and enjoyable. Plenty of free parking outside, but the bays could do with being slightly larger.

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Chris G . 2017-01-11

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A few things dry chicken, very small side dishes. Dessert disappointing to how it was described. Wanted just a glass of white wine & soda , cost 9.95 for a big jug ? Couldn't change. Toilets really dirty !!!! Always time for staff to check, as have quite times & fully staffed.

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victoriaplumtree . 2017-01-08

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My husband and I eat here regularly and keep going back as we are always happy with the food, the staff and the atmosphere.The food always comes fast and the price is fantastic.The only downside I would say is we almost always have to wait too long to order dessert. Having said that the desserts are worth the wait as they are delicious.

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Zoe D . 2017-01-04

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Went for a work lunch for the first time at nandos on the recommendations of my work colleagues. When I arrived the restaurant was clean and bright and they managed to seat 11 of us all together. I looked over the menu and decided a medium quarter chicken and chips would be good for a lunch meal. Was then told you have to pay and order your meal at the counter, OK no problem I thought so I got in the queue. When I paid I ordered a coffee and what arrived was half a small cup of coffee topped off with half a coffee of froth not much of a cappachino at all very disappointed. We all took our seats and wasited for our food, when mine arrived the food did not look appetizing at all the chips were brown and the chicken looked like it had just been microwaved, but I thought give it a try the proof is in the tasting right! WRONG the chips were cold and the chicken was flavorless and dry, when I say dry I mean arid desert dry, gandis flip flop dry, so dry my tongue felt like it hadn't tasted water in a year and I had to restrain myself from sticking my tongue in my colleagues cool and thirst quenching coke sat beside me, I would of used the coffee but that went in one frothy mouthful! To say I was disappointed is an understatement, if I hadn't of already paid I would have refused to pay, maybe that's the pay before you eat ploy they have going on. In short if you want a meal that reminds you of the Gobi Desert go to nandos if you want a decent meal Do Not go here! I won't be going back....

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Sami B . 2016-12-15

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For somewhere where you probably know what you're going to get the service was good, friendly and efficient- the food is good and lots of it at a reasonable price- good job. Half chickeneach with 4 sides plus refills of coke for around £25 - can't argue!

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Phil T . 2016-12-07

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Took my sister hear for her birthday as she loves Nandos so much. The restaurant was freezing cold for starters. We wanted to wear our coats and scarfs we were so cold. We ordered starters and mains. As we started our starters our mains came out? I stated to the waitress we have only just been given our starters!? She just looked at me blankly shrugged her shoulders and walked off. The food was ok it was the standard Nandos meals. As we were nearing the end of our, now stone cold, mains the restaurant had emptied which at 6pm was surprising and the staff were all standing around talking very loudly at each other and shouting at each other across the restaurant. One member of staff had her children in the restaurant who were running a mock and just in general we felt uncomfortable and not welcome so we left swiftly..

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abbievdub . 2016-12-01

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Nando's is what it is. A Piri piri chicken restaurant. If you don't like that then you won't be a fan. If you like chicken, you'll like Nando's. Simple, and perfect for hangovers

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Matt L . 2016-11-02

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Delicious, quickly served, friendly service. Always a good choice and never disappoints. Food constantly good and wine pretty good too. Always too full for desert and so cheap. Love it

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Dianne M . 2016-10-23

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Visited with my daughter, great food service helpful and friendly. Food served on time nice and hot good quality.

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teresasmth125 . 2016-10-22

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Can't really go wrong with spicy chicken and chips. Does get very busy at time but always had good food and effective service. Great before a film or to escape from shopping.

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Jon F . 2016-10-22

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Never again dirty and sticky. As for the food cold and poor quality. Don't get what all the fuss is over just basically fast food but not a very good one. If you want fast food I suggest Burger King, KFC and McDonald's all cheaper and better quality.

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M7947RTmatthewc . 2016-10-10

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Took my girls tonight for dinner, really friendly helpful staff, good food and drinks, although thought the children's menu was over priced, otherwise a lovely place to eat.

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Gemma T . 2016-09-14

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Popped in for a quick lunch and pleasantly surprised. Very efficient restaurant, a friendly waiter showed us to a table and explained the menu and ordering process - you order yourself at the counter and pay for your meal, they then bring it to you. We only waited 5 minutes and it was fresh & hot. Veggie burger in pitta very tasty and the medium spiced chicken is good too, recommend the sweet potato and mucho peas for sides!

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louiserr273 . 2016-09-11

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Wife loves it here so I've eaten here a lot. A bit like a spicy version of a KFC. You always get the same quality no matter what time of day. Not a bad place to spend time but all the hard surface s does mean it can be noisy.

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thomas s . 2016-09-11

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