Milanos in Ballymena

Milano has a good and long established reputation for making premium, quality pizza in Ballymena. I don’t normally order takeaway pizza as I’m usually underwhelmed by the quality of made-to-order, delivered pizza but with a recent recommendation I thought I’d try their restaurant this evening. I called by phone and ordered two large pizzas for delivery this evening where the restaurant’s waitress informed me that they were unable to take online card payments and required ‘cash on delivery’. Already suspicious as most online delivery services take payment by debit card, I agreed to pay with cash upon delivery. The waitress took my order, told me the cost and stated my order would be delivered in 45 - 60 mins. After 110 minutes I called the restaurant to check the status of my order where I was casually informed that my order was just going into the oven now!!! I hung up and briefly considered my options, I called the restaurant back 30 seconds later to be told “I had lost my appetite” due to the late delivery and requested for my order to be cancelled. The waitress then informed me that my order was now “baked, boxed and on-route” !?!? Knowing the time it takes to bake an authentic, premium pizza, I wasn’t sure what to believe. I reconfirmed the definite cancellation of my order. Restaurants who offer a delivery service need to decide what type of customer service they can offer; a customer-focused, sit-in restaurant or a premium delivery service. If they have the experience, scope and staff to deliver both options, great… if not then hard decisions need to be considered. If I were sitting in Milano’s restaurant this evening and I waited 20 minutes to be told my order we being put into the oven then told by the same person 30 seconds later that my meal was on a tray and being prepared for serving, what would go through your mind… confusion, frustration, where is my food order, what value is my business to this restaurant and can they genuinely serve in-house as well as deliver? The night-time hospitality economy in Ballymena is on its knees, it’s time for established and reputable businesses like Milano to-step, re-consider and re-evaluate their business model and decide what customer facing services can they genuinely offer?

Top class food. Can’t wait to come back. The burger was absolutely gorgeous and the chips were amazing. Went here before the cinema. Glad I visited and i definitely will be back.

May still be OK for pizza but was disappointed with pulled pork and lasagne. Portion size and how food was presented was poor. Definitely would no longer recommend it to anyone.

Food excellent and the service was very good too.

Lovely little restaurant with good food and friendly staff

I'd have given 0 stars if it was an option. £4 for a tiny portion of chips. I mentioned to the girl I was paying & who served us that it was very expensive for such a small portion to be snapped at 'I don't make the prices.' She had absolutely no manners at all, no please or thank you at any time. Generally if I'm not happy with somewhere I just won't go back but to be spoke to with such a bad attitude and treated like we were was disgusting. She shouldn't be interacting with people in any capacity.

Lovely menu, really cosey nice atmosphere , food was lovely , carers for big parties

Excellent food and service. Staff were excellent attentive but not in your face. Food was absolutely amazing, arrived after a very short wait and was piping hot, we had starters and main. 💯A⭐️ 👌👍🤛

Great pizza and the young girls serving were absolutely brilliant. Been there loadsa time, try to book downstairs though, better atmosphere.

wonderful service and lovely servers, best pizza around! ♥️♥️

Always 5* food and service. Our favourite place to eat

Great food and service as always.

Small, cosy and comfortable. Great food and attentive staff. Definitely recommended

Good food and great service if you would like good food come here

A great spot for lunch. Service was friendly and quick.

Great little Italian. Wonderful service Wonderful food Wonderful atmosphere and almost the most Wonderful 😀 time of the year@

Always excellent food and the service is even better! Friendly and cheery staff who are keen to ensure a positive experience.

loved it great service as always great food

Staff are so lovely & friendly. Great food & value for money.

Great service. Food was amazing and really good value. Highly recommend

Delicious food and atmosphere!!

Lovely food, nice atmosphere and friendly staff

Had a wonderful pineapple pizza! Would come back again :)

Our regular place once every week. Fabulous pizzas, super friendly staff and the best value for money in town! We love it!!

Great food, lovely staff and very friendly atmosphere

Was so good, the atmosphere was fantastic and the customer service was great

A absolutely beautiful meal, promptly give table, even though we hadn't booked.

Here for a hen party last night! Buffet was brilliant with large portions and great value for money. My gluten free dietary requirement was catered for perfectly. Special thanks to Chelsea for looking after me so well.

Fantastic pizza and side of their sweetcorn salad is delicious

Cosy, authentic Italian style restaurant. Perfect pizza & sides. Very friendly staff. Quick service.

Milanos pizza is normally 100% tho ordered 2 kebabs today for a change from pizza and I litterly got 6 small squares of donner meat an half a try of chip. Both kebabs where the poorest kebabs I have even seen.

We had a fantastic lunch, the service was excellent and the food was so tasty. Highly recommend

Lovely home style food and very good service 👍

Great love it great food and servie

Lovely wee restaurant geat food too

They have to know much more about a pizza and how to do one , especially the pizza base. 2nd thing is when I tried to sit at the table a girl comes to ask which drink I want... Please let the customers for 5 min to check the drinks menu.

Love Milanos, and great outdoor seating, especially with a pup, great place to be

Just had an absolutely lovely meal in Milanos, we had pizza, chicken burger and chicken goujons, everything was piping hot and super tasty. We would definitely recommend.

We really enjoyed this place. Two adults, a 10 yo and 6yo. Good service and speedy. Friendly staff. We would happily go back. The kids portions were great and we really liked the pizza dough base.

Very friendly waitress who got it just right when it comes to being friendly, efficient and respectful. Excellent food highly recommend the cheesy mushrooms, kebab pizza (you know it's wrong but it was so right!) and chocolate brownie.

Lovely little spot. Lunchtime deals are fab!

Went for food today, ordered our food, 5 mins later waitress comes up, sorry we have no donor meat as we are closing for 2 weeks, is chicken ok, someone got the pulled pork with chips coleslaw and iceberg lettuce, it came with no coleslaw and some green stuff, food was cold, pulled pork was hard, chicken seemed to be heated in microwave as it was rubbery, don't like leaving this negative review but this us the 3rd time meal has had pros, so much for spend local and help out, won't be fooled again

Fantastic food and great service.

Had our wedding meal here on 16th June 2023. Absolutely outstanding. Allan and his team went above and beyond for us and we couldn't be more grateful. Food was 5🌟 every single person loved their food. The atmosphere was so cosy and clean. They made us feel so special and went out of their way to decorate for me. Milanos holds a special place in my heart since I was a child and having my wedding there was perfect. Nothing was too much for Allan and his team who are absolutely fantastic. If I could rate higher than a 5🌟 I would! Thanks for making our day so special 🖤 Much Love, The Black's 🖤

Had a great meal at Milanos and the service was fantastic. Will be back again. Their pizza is unbelievable.

Absolutely amazing restaurant, set on 2 levels ( though upstairs was closed off, assuming used on weekends and for functions ) Decor was lovely and welcoming ( my other half especially loved the proper cushions on the seats ) the kitchen was in the centre of the restaurant which I love as you can see everything being made. For starters we had mozzarella sticks ( gone before the picture was taken ), dough balls and cheesy garlic bread, all hot and lovely. Mains 2 pizzas one vegetarian which was lovely, and they added toppings no fuss Other chicken and cheese Lastly chicken goujons and chips because I'm a big kid Highly recommended, lovely venue, lovely staff and amazing food

Had a lovelly chicken pizza we will call again. Had a lovely chicken supreme pizza in milanos for my birthday

Absolutely gorgeous four cheese pizza and a lasagne that had a real depth of flavour! Fantastic service and brilliant lunchtime deals! Will definitely be back! Highly recommended!

Lovely food great service girls work really hard,

We have been a number of times & now & loved every meal we have had. The lunchtime menu is great value & if you like a salad this would probably be the best salad you have ever eaten! Instead of being lots of leaves, you get a portion of everything that you want from a salad.

Food was delicious and staff was very friendly and helpful

Great little place for a great meal

Always so atmospheric, great food, and service.

Always good food .Warm and tasty.Friendly staff and good service .We go often

Consistently good and reasonably priced. Excellent service

Great food, friendly service and pleasant atmosphere. Recommended!

Love the food... pizzas are soo good!

Great food, rustic decor, relaxed atmosphere, lovely staff. Been a few times and it never disappoints. Very reasonabley priced. Best sit in casual dining in Ballymena.

Nice wee bit to eat for lunch and a glass of wine

Excellent service, great food and value for money. A lovely little spot just across the road from the main shopping centre.

Good food&service as usual, always enjoy it here👍👍

Have had take away food from here a few times, but today was the first time I've sat in with my partner. Lovely staff and lovely food. Thank you!

So we went here for lunch much a quick visit before a cinema visit ! We chose from the lunch menu! The lady said you can’t split this ! Never thought about this as we were paying together ! Enjoyed the starters and two 10 inch pizzas the bill should have been £24 plus drinks which we all had , our two grandchildren enjoyed two slices of pizzas each ! Bill came no lunch special ….. so the long and the short of this is NO SHARING !! We had to pay full price for all the dishes ! Wouldn’t have chosen off this menu if we had been wiser Anyway Milanos I will never be back also telling all my friends with kids

Had a meal for two tonight and it was one of the best we have had in a long time. The steak i had was cooked perfectly ,everything was delicious and our waitress was absolutely lovely. We will definitely be back !

Pizza is wonderful and staff are funny!

Called in without booking. Given a table right away. Service was excellent, very pleasant young waitress. Didnt have long to wait on our meals which were beautifully presented and very very tasty. Became very busy but staff were up to the job. Would definitely call again when in Ballymena..

Just got 2 burgers and one chocolate fudge cake which had shrunk by 50% all for £16 , I know there is a cost of living crisis, daylight robbery is also on the rise,thank god for weetabix.

Wow! Wonderful food qnd plenty of it. Def need to book

Very nice place X great friendly staff good food

The lights, Halloween decorations and more were perfect for my sons birthday he enjoyed it very much and my daughter loved the brownie the pizza we had was so good I'm definitely going again and was definitely worth the money

The food tasted good but was cold when arrived!

Love it. Great service, food and surroundings.

Always have the best meals here and the fact you can bring your own drinks is class, the staff always have the biggest smiles and always do whatever they can for you, best pizzas in town.

Was in here tonight for my son's 13th birthday and the food was amazing and the service was first class, Aimee was so pleasant and always had a smile and she remembered everyone's meal and didn't need to ask who ordered what.

Always end up dining here when we visit Ballymena and are always felt welcome. The pizzas are so authentic you could almost feel like your in Italy. Today I tried the kebab with donor and chicken and again I wasn't disappointed the meat was fresh and juicy served on chips. My son had a child's pizza with pepperoni and sweetcorn and he demolished that whilst stealing from my plate lol. My wife went for the salt and chilli chicken and again the chicken was juicy and not over cooked. All this for £25. Such a great we little place and a place I would always recommend for its food and fantastic and friendly staff. Never disappointed and myself and wife are chefs so are picky. Thank you guys see you again soon

Lovely pizzas with great staff, Reasonable prices 👸🍕

Brilliant Ballymena Restaurant, excellent steaks and lasagne and Pizza. Good value too.

Came in for lunch, lovely food great service and very reasonable highly recommended

Excellent food and service. Molly are waitress was very polite and accommodating! Can't wait to go back.

Sorry Milanos as I am manager of the countryman I can’t say that you are the best food in Ballymena lol. Joking aside the food the service and the friendliness was amazing. I’m a blue steak man and it was cooked to perfection. Will definitely be back soon. Sam d Turtle

Really tasty food, friendly staff and good prices.

Had pizza. Taste ok but not enough topping. The staff was good

My favourite spot to eat, so cosy and the staff are so welcoming and always go above and beyond! Food is delicious

Food is very, very good and big portions. Restaurant is conveniently located with parking around the corner and is just outside the shopping centre. Staff are always absolutely lovely and welcome you with a smile. What else could you ask for :)

Really lovely staff, very welcoming & helpful. Food was lovely.

Excellant lunch friendly staff 1st class

Veey nice meal today, very reasonable prices. The waitress was a lovely girl and very efficient. Will go again without hesitation.

Had dinner with a few friends will definitely return in the near future. Food arrived quick and was steaming hot. Pizza was appealing and mouth watering. Our waitress Chelsea was very kind and accommodating, great throughout the night. Would definitely recommend.

Friendly staff, nice atmosphere but not really a great selection beyond pizzas

Had dinner with a friend and will definitely return. Food arrived quickly and was piping hot. Pizza was excellent. Staff attentive and polite.

Milanos is always nice and cosy with lovely young staff..

It’s a cosy little pizza joint. They have charm, accompanied with a pleasant bit of care. There menu is great. Though likes some aspects of variety. But makes it up with the quality of the doses they offer. Great for group outing. They have a nice bit of mood lighting in evening. With a comfortably busy atmosphere.

Great Italian meal again. Excellent friendly service added to our experience. Please give Tierna and Chelsey a raise. They are a credit to your establishment.

Went here for a work lunch. Food was excellent and a nice atmosphere about the place. The waitress who served us was really pleasant and friendly and nothing was too much trouble. As for the food, I had the southern fried chicken fillet burger which was excellent. My colleagues had a mixture of burgers/pizzas/salted chilli chicken and I think every plate was pretty much cleared. Already looking forward to going back in the new year.

While shopping at fairhill, called over to Milanos for lunch. Such a reasonable lunch offer, and the food was great. Fantastic portions, and the staff were extremely polite and friendly. Very attentive. I’d definitely go back for lunch, and so handy to the shops just over the street. Nice decor with a relaxing atmosphere, great menu selection.

Went today at lunch time, portions were large and very affordable prices. Food was of a very high standard as was the service. Excellent value for money, cannot think of anywhere better in Ballymena. We will be back.

Excellent mid week meal, tasty & inexpensive, staff very pleasant and attentive

Had a lovely lunch here whilst catching up with a friend: the food was an absolute steal and tasted amazing. Portion sizes were huge for the small price! We received excellent service from Molly who super polite, mannerly and attentive. Thanks so much to all the staff!

A few weeks ago we where in Ballymena as we where staying at Colestone Cabins Rural Retreat and stumbled over this wee Restaurant . The atmospheres was electric the staff where so friendly and it was such a cute quirky place . We are back down staying at the Cabin next weekend and us girls are going shopping and going here for Lunch as its Amazing . Great wee find . Julie Black xxxx

I enjoyed the Kebab and Lasagna 👌 😋 Reasonably Price and Yummy food as well 👍