Mermaid Kitchen and Bar in Coleraine

I was part of a large group of about 40 people on a Saturday night. Staff where very friendly and efficient and very capable of handling the large number. It was a set menu which included shared starters which I’m not usually keen on. But ! It was really nice with 4 different dishes coming out with plenty for everyone at the table. I ordered rump steak and it was very nice. Desert was a selection on a platter and again was very nice. On the whole a very nice experience.

Avoid!! Was dining here on Friday night with 7 other family members. Having been to the restaurant many times over the years it is a sad fact the place has gone downhill dramatically. Not all mains arrived together. Those that did were missing sides and by time these arrived my family members had already finished their burgers! Kids meals came out missing sauces and other sides that were advertised on the menu as being served with the kids meals. When eventually my chicken arrived (after all others at the table had finished eating) it was freezing. I sent it back and the kitchen prepared a new one. It was rushed however and chicken came out pink! I simply couldn’t eat it and by time stage my appetite had left me! Will never be back. Ramore restaurants used to be wonderful but sadly this seems to be a running theme across Neptune and prawn (last two meals bad there) and the wine bar was poor food last time I was there in April. In a nutshell I won’t be back.

Quite disappointed with the food, service and pricing. The food was average, missing the wow factor. We had to remind our waiter several times to complete the drinks and side orders. Risotto was bland and lacked flavour. My daughter ordered fish and chips, nothing exceptional bar the price, £19. We live locally but won't be rushing back.

We stopped here for lunch in Apr23 (and booked beforehand) - There were 8 or us. Booking is advisable - or join the queue outside and wait for a table. You order at the bar and then sit back at your table and wait for your food and drinks. All in all, it was OK. However, some food did not arrive and some was not hot. We asked for our money back for unserved food. It is clearly popular with many.

Can honestly say this was one of the most disappointing meals of my life. Requested a booth table if possible via the app 1 month in advance, explaining one member of our party of 5 was 85 years old. However not to be, every booth was taken, bit disappointing but luckily our 85 year old is quite sprightly and didn’t mind sitting in the middle of the restaurant, although she had to wipe clean her seat before she sat down. No matter, we ordered a trio of breads to start with, only to be told they didn’t have any left, not a big deal as this was only to nibble on but unfortunately this was not the last time in this order we were let down by shortages. Three of our party ordered fish, the other 2 ordered starters as their main course, happily obliged by the friendly and attentive waiting staff. And here’s were it really went downhill - the 3 fish dishes were cooked and sent to the table, it was at this point the kitchen saw fit to dispatch a poor waitress to deliver the news that they didn’t have any goats cheese left. This is totally unacceptable, but seemingly standard practice here if you read other reviews. So while our meals were ready and sitting on the table, at that point my sister had to choose an alternative. She was more gracious than I would have been and ordered a Caesar salad, well what a joke that was. Wish I had taken a picture - was an inflated pitta pocket with a hole cut in the top to display 4 pieces of little gem lettuce like a miserable bouquet of flowers, and for the princely sum of £4.50, at least Dick Turpin wore a mask! As for the Peking duck, it was so dry and over cooked it was like eating leather. The grilled fish dishes were nicely cooked, however not served with char veg as advertised, and the fish and chips was a very decent portion, however the mushy peas were also absent, unless that’s what the thin green smear on the plate was meant to represent. Could not fault the waiting staff, between Tai and Antonio they were so sweet and helpful, but you go to a restaurant for the food and no amount of good service from waiting staff can make up for the kitchen’s failings. Justin the manager could not have been nicer and graciously removed the duck from our bill, but there are some serious problems here and I doubt any of our party will be back any time soon, it’s too expensive to be so below par.

Service good . The food quality had declined considerably . Food was served cold and not cooked as requested. Sides came way after mains delivered.

Food was delicious, experienced servers were pleasant & efficient. New servers offering salmon when the dish ordered & the dish being served was actually cod. They got a bit confused at times. Big bug bear for me was they didn’t serve caffeine free coffee.

The restaurant is in a beautiful location however the service and food were lack luster on their best day. In the span of two hours we were only able to get one order for drinks in after flagging someone down. On multiple occasions we asked for drinks for the table and never received them. Some food came out within minutes and for the remaining 5 dishes it took over an hour for the rest of food. Each time we asked for something we were treated like it was an inconvenience. The food itself was equivalent to airplane food and on multiple occasions they brought out the wrong order. The food is by no means worth the obscene cost. We would have been better off ordering take out from Dominos down the street and I recommend Dominos ten fold over this poor excuse for a restaurant.

This place is usually good, but it has gone downhill. The staff aren't overly friendly either. I definitely would think twice about going back.

Went here a few nights ago with some friends (7 people total). Since it was a Sunday we had the option to order the Sunday roasts which we had heard good reviews about. We ordered a starter to share which was just ok. After a bit of a wait 5 dinners were brought to the table. The waitresses didn’t know how each one was cooked so we had to guess. Of those who received their dinner one came with a hair included. All were cold, the gravy was literally a couple of tablespoons each and was also cold. Also the dinners were missing some of the items that were listed on the menu. We are assuming they had run out of some of the veg and Yorkshire puddings, so I guess they assumed we would make do! While we complained to the manager (in a reasonable manager) we were told not to shout at him, he left the table without resolving any of the concerns. About 10 mins after 5 dinners coming to the table we were still missing 2 dinners. What a let down, we ended up paying for the starter and leaving to find dinner elsewhere.

Food was decent but when you have to wait nearly 2 hours between ordering and eating, it does ruin the experience. The servers were friendly and clearly working hard, but our whole group was absolutely starving by the time the food finally came, and we weren't the only ones; all the surrounding tables appeared to recieve the same treatment. Think we will take the same approach to returning as the kitchen took to our food; it'll take an extremely long time and a reminder or two before we think about appearing at all.

Fantastic meal in one of the best restaurants in Northern Ireland staff wood service 5 stars at least

Pre Covid when Jennie and latterly Edel looked after this beautiful restaurant, we were there at least twice a month - yes the odd service issue but in the main reliable. Apres Covid like all other restaurants they struggled to get staff and after a disastrous meal last Easter we filed this restaurant under ‘E’ for experience and decided not to return. However we heard that things were better and returned on Friday night- beautiful meal and great service - to the extent we also booked for Saturday night - we do love r food!! To b honest it was hard to believe we were in the same restaurant! My chicken tasted sour and I realised it was rancid - clearly well past its sell by date🙈 I sent it back and didn’t get as much as an apology! I spoke to the manager afterwards and he wasn’t even in the least concerned- even encouraged me to post a negative review! So whilst I would love to see the energy and excellence that once went into the Ramore corner - u need to get your act together and start caring about customers again - I would add that our meal in Amici tonight was superb!❤️

Friendly staff, lovely menu… turbot was incredible, as were the sharing duck pancakes. Gutted that the baked Alaska was unavailable! Cocktails were tasty too- v reasonably priced

The best seafood dishes I’ve ever had. All seafood is fresh and caught locally. 2 courses for 19:95 which was great value. Can’t wait to return.

Diner here on Saturday night 2 courses for 19:95. Excellent value. I had roast cod and my partner had a rump steak. Both cooked to perfection. The dessert were amazing too.

Visited last week with friends, and the evening from start to finish was 5* From cocktails to a sharing starter, Roast Cod, Thermidor and delicious desserts, the food was amazing. Staff were friendly and attentive, service was quick, even though restaurant was quite busy -...

Dined in mermaid on Saturday evening. Was greeted by Joseph to a lovely window table over liking the harbour. We had salt and chill prawns to start which were out of this world. For mains I had fillet steak and my wife had the traditional...

Our main course was served an hour after we arrived and my meal was lukewarm, although my partner's was hot. When we complained about what had seemed to us to be a long wait for our meal the manager told us that our service times...

Overbooked?? Arrived for booking at 630pm and promptly seated. However only managed to get a drink at 1905 hours with various people wandering in , waiting at the ' bar'as their table was not ready. The service staff were working hard but our main course...

Four of us booked for 7pm on a Sunday. We had a sharing starter of crispy duck and pancakes. There was very little actual duck, every morsal was well overdone. We then waited for 30-40 mins for our main course, we actually thought they had...

Ate here on Friday night. The food and the service were both excellent. Couldn't manage my desert and brought it home and had it today. Biscoff cheesecake absolutely delicious.

We had a good meal here. We enjoyed the seabass, monkfish and sirloin. The meals were all well presented and tasty. The staff was all young and energetic. Nice vibe and lovely view of the harbour.

I must have been in a different restaurant to the ones recent reviewers went to as I don’t recognise the comments! We were travelling through Portrush, along the north coast, and dropped in for Sunday lunch. We tried the Harbour Inn but were instantly shown...

Asked for the “vegetarian pasta” and ended up with pesto pasta with a few odd peppers. Would have taken me five minutes to make and cost no more than £2. Absolutely awful.

Beautiful location but let down by the quality of the food.I chose the hake served with a few sautéed potatoes and a greasy sauce which was served on a cold plate and was distinctly average - considering the prices charged there is clearly no one...

We last dined here 3 years ago and it was excellent but sadly has since gone downhill. Location is spectacular and service from young, enthusiastic and well trained staff was excellent. All let down by canteen standard cooking. Pil pil prawns were served with an...

We were apprehensive of booking here following recent reviews but decided to give it a go as it was a favourite of ours pre-covid. We had a shared starter, mains and desserts and all were delicious! We could not fault the food at all. The...

Starter was good but waited an hour on main course. We had ordered steaks. Took another hour to come. When they eventually come they were overcooked, near burnt. Chips was as if they had been cooked in a microwave. When the bill come I was...

After such an excellent experience in July 2022 we booked to come back this year. The menu had vastly changed, it was more expensive for much less on the plate! The service was appalling but we was told by management that “ a 45 mins...

Looks very appealing and nice restaurant atmosphere when you walk in. Service was good, but food was very disappointing. I had pil pil prawns for starter, sauce was very greasy and prawns over cooked but I put it down to ordering wrong as it was...

Prices have gone up, but unfortunately not the standard of food!! Since when have Patatas Bravas become a few chunky chips in a dollop of Pasta sauce? That is what appeared with a piece of cod on top!( the cod I would venture to say...

Great experience and food! Considering it was a Saturday night, I worried we couldn’t get seated without a booking, but they sat us immediately and with a view of the harbor, to boot. Service was attentive, friendly, and quick. We ordered appetizers and shared them:...

There were a group of 6 of us in for dinner, the service was so disappointing. Fair enough they had some new staff on, but when being served my steak, the peppered sauce was spilled over me and one other girl. We were offered a...

We came to the Mermaid as a family of 5. Prompt, friendly greeting and seated quickly. Had an appropriate amount of time to look over menu and ordered without feeling rushed. My husband and I ordered the mixed grill although I went with this simply...

Very disappointing. We have been coming here for years for Sunday lunch. It usually is the best around. Food is always a very high standard, individual portions of veg are great, Yorkshire puds, sausage rolls with the chicken dinner etc. this visit was very different....

Has been a very long time since I’ve eaten in the Ramore complex and it’s fair to say my return was disappointing. Food was decent (though the chefs need to relook at their Pomme Anna recipe) but the service was very poor. We ordered wine...

Went to the restaurant on the 22nd April for a family meal. We arrived about 10 minutes early and received a very warm welcome. Placed our order and got our drinks. The starters came and were very good. The restaurant filled up very quickly and...

Went for sunday lunch here with 7 others. The restaurant looks fantastic, however things went downhill from there. I ordered the turkey and sugar pit ham off the sunday lunch menu, the plate was cold, the turkey was cold, the sugar pit ham was tasteless,...

My two daughters booked The Mermaid for a Mother’s Day treat, but we were very disappointed with the service and the food. They were serving a Sunday lunch menu, the starter was nice but the main was terrible, the Yorkshire pudding nearly filled the plate...

We visited for an anniversary meal and were disappointed in how the restaurant has lost its vavavoom. The restaurant was extremely busy and there was not enough staff. Upon arriving for the dinner we were greeted by no one. There was a queue to get...

The service was chaotic although the waiters and waitresses were very friendly. The starters were nice but I asked to get some extra veg instead of potatoes in my main due to a dietary requirement. I was told “we don’t do swap-outs, you’ll have to...

I have been to the Mermaid on a number of occasions and the food and service has always been good but not on our last visit on Saturday 12th February. The four of us all ordered fillet steaks and my wife was very specific about...

Undoubtedly the Ramore restaurants have been getting a lot of flack lately - what we were used to was quality food at a low cost. However, inflation has hit big style along with a change of approach. In the pas it was ‘bums on seats’...

I went for dinner with my wife and child , waited for someone to come take a drink order , my wife asked a passing member of staff could we order food , she took our order and the drinks order , another wait while...

Went out for a long over due family meal. Order four meals only Three arrived ! Complain to a member of staff who assure me it will be a few minutes. Ten minutes later no meal went up and Cancelled the Meal . Family member...

We ate here at the weekend and can safely say we won't be back. Food was ok but not worth the price! As for the service, that was awful to say the least. Servers passed by our table and others several times and didn't clear...

Despite delicious food, absolutely awful service and pricey for the portions. We had booked a table weeks in advance but still had to wait more than 15 minutes in an over-crowded restaurant, standing at a bar with waitress staff having to constantly squeeze past. We...

We had a table booked for 7.15 on sat night party of 5. We waited 45 mins for drinks we had eaten our starters and still had not been served our drinks. The general service was really bad, we had to ask for our starters...

Went with a small group of friends, all excited to be heading out for a meal. Restaurant not following covid guidelines, sign at door saying to use the hand sanitiser, one bottle was empty, the other holder had no bottle in it. The restaurant was...

Sadly, this place has gone dramatically downhill. I hesitate to criticize as hospitality has been so badly hit lately, but this was a disgrace. I went with 5 other friends. We ALL did the responsible thing and did lateral flow tests before we went, as...

This used to be my very favourite restaurant but ‘average food’, increased prices and shockingly bad service it is now one to avoid. Staff seem busy doing nothing and considering they won’t take orders because of the shockingly bad QR code ordering system, I can’t...

Just been to The Mermaid, service was excellant, a bit of wait to seated but it was full. Once seated, order taken in reasonable time, food came a normal service. The food was top notch, favour and portion sizes. We had the duck sharer so...

There was a special offer of 2 courses for 15.95, which was great value. I absolutely loved the starter of salt and chilli prawns and my friend raved about the ribs. Main for me was the chilli chicken pasta, still a favourite of mine. The...

Where to start… 45min wait to get a drink… staff obviously little to no training, 2 out of the 4 meals were cold, 1 had to be sent back as the chicken was basically jelly.. side dish of garlic chips were not cooked.. Decent starter...

Long waits, completely ignored to order our drinks and food. Steak was chewy could have been bounced off the floor to be honest. To top it off the unfriendly and incompetent staff began arguing right beside our table and discussing matters of the restaurant. Don’t...

Sadly not so good… Agree with previous reviews re poor service, long waits etc A lot of young untrained disinterested staff who move at a snails pace - clearly struggling which is sad to see Maybe reintroduce the QR code ordering system then staff simply...

Doesn’t deserve one star, went on a Sunday and ordered 2 of the slow roasted duck breast and was served the 1/2 duck Sunday roast when we said to the server this isn’t what we ordered she said this is the duck breast, clearly it...

Tonight we travelled to Mermaid for old times sake. Pre Covid we'd had an amazing meal here. Ambience,staff and food wise it was spot on. Returned tonight , straight off the Liverpool to Belfast ferry. We hoped to recreate the meal we had loved pre...

The Mermaid used to be our favourite restaurant in Portrush for birthdays, special events etc. So, took couple of friends there on Friday night. Ordered using QR reader and waited over an hour for food, despite reporting to waiter 3 times. Eventually food arrived, but...

The Ramore restaurant complex like most other establishments, until recently, have been badly hit by the lack of trained staff. However that’s all in the past and having dined there 3, yes 3 times this week, twice in the wine bar and once in Mermaid...

I, like many have been a loyal customer for years and have always really loved to eat here. The QR ordering system is awful- it’s so impersonal and the information concerning each dish is limited. The tagliatelle was tasteless and I couldn’t eat it. When...

Despite its popularity The Mermaid failed to deliver even a mediocre service. Ordering via an App just didn't work. White wine delivered unchilled in a bucket with 5 cubes of ice, had to wait over five minutes for glasses and more ice. Food delivered to...

Staff friendly and welcoming explaining how to order by bar code. Very covid aware and ample sanitisers on display. Main course of fish was excellant but the silver dollar potatoes would neither pierce with a fork of slice with a knife. Impossible even to chew....

The service was abysmal from start to finish. The welcome... well there wasn't one. We were sat in one of the hen houses and awaited menus and to make a drinks order. How sad to find that this so called "bookable restuarant"was in fact a...

Walked in initially and was ignored by about three members of staff that were walking by, so we waited about 5 minutes to even be spoken to. Booked at a table for 8 and was given a table where we all had to cramp around....

Family home from England and we made the mistake of taking them here. We were told to access the menu from the code on the table which I had never done before what is wrong with handing out a laminated menu? We had ordered a...

Fabulous venue in great location. A bustling hive of activity with a great atmosphere. Unfortunately the standard of food was not as good and the waiters are so busy that they don’t take much time to make your experience enjoyable. The bar on the ground...

I went with 3 friends to have dinner at the Mermaid and the venue is very lovely but I’m sitting down we were told to access the menu from the code on the table. No issue with this given the reduced use of menus however...

This place always provided table service before Covid, now you have to use a QR code to order, why? The online ordering system is hopeless. If you don’t have a phone you will starve. We were to eat at 7pm on Saturday, couldn’t order a...

Was surprised that there was no table service and it was all ordered through a QR code. The menu through QR was very limited (only three starters) and nothing like was shown on the website. Waitress told us this hadn’t been updated. What, in 18...

Part of the Ramore restaurant complex this modern restaurant was buzzing on the late Friday evening we visited. The cocktails were of a great standard and reasonably price and the food was also of a good quality and well cooked. Started with prawns which were...

Fantastic meal with amazing view and friendly staff, nice busy atmosphere, lovely end to pur holiday, the duck starter was standout for us

We wanted to nice meal and the Ramour lived up to its reviews. Monkfish was outstanding but you need to order a side to make a meal but it was very tasty. The peppered Chicken was delish and couldn't complain. Two clean plates and time...

My husband & I have been eating in Mermaid since it opened. The meal we had last night, however, was not of the standard we were used to & we will not be returning in a hurry. I ordered via my phone & that was...

The staff are usually very friendly, Adele is great at her job and does what she can to welcome us, the food is the best in the complex, so will try to book it when possible.

Ordering on the app is quite difficult if you’re ordering with any food intolerances. It’s normally helpful in a restaurant to get some advice from staff. I put my order in and left a note that I’d like the mash on the dish to be...

Mermaid was one of my favorite restaurants, not any more. You are expected to order and pay by phone which I didn't want to do. I would order a take away from home but not when I visit a restaurant.They can and will bring you...

After having pre booked 2 weeks ahead I was really looking forward to this meal out but much to my disappointment It was not the case . The qr code of ordering is a total nightmare with only allowing u to write 20 letters to...

Qr code ordering service is terrible. I don't want to be out for a meal and having to sit on my phone to order, I go out for the family not to use our phone for a couple of hours. Also the food is far...

The qr code ordering system is dreadful- food and drinks all come to the table at once, and after a very long wait- 38 minutes at the table before any food or drink arrived. Staff not attentive atall. Food is average, and with such poor...

We enjoyed a meal tonight at the mermaid kitchen bar. My daughter and I had seafood Thermidor and my husband had monkfish. Our Thermidor was really lovely and satisfying but my husband had monkfish and it was disappointing. Although there was a good serving of...

QR scanning system very unsatisfactory re our visit no assistance offered when reluctantly unsure re the ordering, food average but overall service very poor, constantly enquiring assistance of the few servers in the restaurant re cleaning table - renewing cuterly - requesting condiments- dessert came...

This QR code ordering is just not cutting it. It does not offer the sort of dining experience that you are charging for. You cant get any serving staff to ask questions about the menu , they are all too busy... Food was nice ,...

Visited here on Saturday night as it used to be our go to place. Not anymore. This place has went to the dogs the food was tasteless. Ordered monkfish which came with 3 wee wafer like crisps and slither of tomato. Another member of the...

Ordered a medium rare rump steak but it arrived mostly well done. Haven't complained much in restaurants but had been looking forward to this all day so decided to send it back. Waiting staff very gracious and apologised. Short time later the same steak arrives...

Four of us went to the Mermaid for a meal last night. Big mistake!!! There are plenty of better places to eat in Portrush. Only one of our meals was satisfactory, the remainder were very poor - dry & tough. No dessert menu on offer....

Mermaid was my favourite of all the Ramore offerings..until Friday. We went with friends and really looking forward to our meal. We hadn’t been since lockdown began. The first disappointment was the menu. It is scaled back and a lot of the previous meals we...

Arrived to scene which represented chaos. Whilst waiting in queue to be seated for our reservation we observed kitchen staff seek out security/doorman requesting he get waiting staff to get orders out to tables ! Once seated at table we were placed order which was...

Excellent meal - everything arrived promptly with cheery service - meals both very tasty and well presented - dessert was EXCEPTIONAL can maybe slightly understand negative reviews at busy periods perhaps but cannot fault anything - and kudos to the staff for working diligently and...

We have visited this restaurant for many years, it used to be a real treat. Tonight visit was shocking to say the least. The quality of the food was awful, the management and chefs should hang their heads in shame. Won’t be back to this...

The Mermaid has been our favourite restaurant for many years. We have visited twice over the last 6 weeks and tonight’s service was particular poor. We were family of 6. We ordered online but I tried to order hake but it wouldn’t add and after...

4 friends out for dinner. Had to use a QR code to link up an app to order. Basically being our own waiting staff. They arrived with desserts first and the guy then said this is a common mistake using the app, as 2 kitchens....

Food was delicious. Service was very poor trying to push us out the door before are asked leave time

The ordering of food and drink through the internet was very handy and straightforward. Food was very good. However service was just ok. Anytime we ordered drinks we could see they were sitting at the bar ready for us but the waiting staff were very...

Edel is always on point and as usual the food and atmosphere was brilliant. A great choice of restaurants in the one building.

Out for dinner (6 of us) Adele lovely as usual. Ordered drinks, 30 minutes later ordered starters. Starters arrived, waited ten minutes for cutlery. Starters tasted great. I had the pil pil prawns, used to be £6.95, now £9.95. Two of six drinks arrive. Enquire...

Easy to book. Loved the duck sharing starter, it was a showpiece and would recommend. Nice ambience and views were excellent

Called in on spec for availability for a table that evening...met by a lovely front of house lady called Edel. She was friendly, courteous and went the extra mile to accommodate us, we even had a window seat. The great service didn’t stop there, Alice...

3 letters.. wow! from the roaring portrush waves to the mouthwatering cuisine, the mermaid is not to be missed! for starter, I ordered southern friend prawns. Gordon Ramsey himself would be shocked! I wouldn’t be surprised if Adam, my friendly waiter, dove down the sea...