GastroRanking
GastroRanking header logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
2,0

Based on 113 opinions finded in 1 websites

2.0Ambience2.0Cuisine2.0Price1.5Service
site_photo4

Nº 861 in 903 in Pembrokeshire

Nº 13 of 14 Fast food in Pembrokeshire

CUSTOMERS TALK ABOUT DISHES WITH.. pay

Score
OpinionsNoteTripAdvisor1132.0

comment_iconOpinions

One had already had an evening meal. But as soon as I laid my eyes on this McDonald’s I couldn’t resist. I walked through the doors ( a little startled by all the Halloween decorations lol)! I sat down and ordered through my mobile device. One ordered a Big Mac with fries and a coke… I waited 2 minutes at my table until a member of staff delivered my food and apologised for the long wait. That’s right apologised. For two minutes. I was astonished! I couldn’t believe it. A smile came to my face before I tucked into my meal. ( it was a bad day to be a Big Mac lol )! I left feeling nourished and full. Thank you McDonald’s because I was lovin it!!

site_logo

Mathew R . 2023-11-01

MORE AT TripAdvisor

So here I am again complaining about this place. In the last few weeks….one day didn’t open until 11am, another day there were no cappuccinos, lattes etc and then today we ordered two cappuccinos only to find we’d been given one coffee and one toffee flavoured drink. Honestly I despair. We only ever order large cappuccinos and quite often visit Caerphilly and St Clears McDonalds and they are so much better, consistently nice frothy drinks, always full. I just wish someone would give Pembroke McDonalds a good shake-up and sort out whatever issues they have once and for all.

site_logo

Judijudge . 2023-09-27

MORE AT TripAdvisor

I’d give it a zero if I could customer service was shocking food looked like it had been kicked around the kitchen then used as a basket ball before throwing it at me

site_logo

Littlejohn_Chris . 2023-08-15

MORE AT TripAdvisor

They get my food wrong and they rapped my chicken mayo wrong I wait 30 minutes for a chicken mayo chips and a drink and my chicken mayo was half eaten

site_logo

Lexie J . 2023-07-15

MORE AT TripAdvisor

Food was cold as anything some burgers didn’t have seeds on them. And my friend ordered a ham burger and it had no ham or lettuce or cheese. It did not fill us up

site_logo

Dominic M . 2023-05-31

MORE AT TripAdvisor

All of the food was hot and the team were friendly. Forgot to order dips for granddaughter on the app but these were easily added when the team member took our order.

site_logo

Quest42867557477 . 2023-04-18

MORE AT TripAdvisor

0 was cold and the staff can’t seem to able to make a burger. Worse McDonald’s I’ve ever been to and there is no simple way to make a complaint because the automated response is as much use as the creatures they have working there

site_logo

Camper55849906296 . 2023-03-23

MORE AT TripAdvisor

I am absolutely devastated. We ordered in the drive-thru, the food was cold and the worst thing and dangerous thing was that the 2 chocolate milkshakes we bought tasted like soil (normally they are fine) clearly something was wrong. My little sister vomited not long after drinking a few sips saying it tasted "off". McDonald's are very lucky I haven't come in myself and complained about this, this is ridiculous and very dangerous as it made someone ill. I will not be ordering from here again!!!

site_logo

A1220UGbobr . 2023-02-21

MORE AT TripAdvisor

On the way home we discovered that 3 hash browns were missing from our order so we turned around and drove back, the kids starting eating their McMuffin's on the way. I went into the restaurant and was met by a rude lady who categorically swore that she had put them in the bag and even turned to her Manager and promised him that she had! He stood there looking gormless and said nothing. I was asked to bring back my order which I was happy to do but explained some of it had been eaten, but the wrappers were in the car. The young man at the till was clearly embarrassed by her behaviour, I expect she's well known by staff as being rude and bully like and said that he believed me. She returned handing me a bag containing my missing order and made no effort to apologise. Make sure you check your order before you leave as some staff clearly can't admit when they've made a mistake or bring themselves to apologise.

site_logo

kerrycT5938OU . 2022-11-19

MORE AT TripAdvisor

If I wanted a regular cappuccino I would order one. I usually order a large cappuccino only to find that it is quite often only half full. Today’s large cappuccino was so empty and I feel so fed up that I was compelled to write this. Service is slow and inconsistent. Coffee is so nice, what a pity that the experience is so disappointing.

site_logo

Judijudge . 2022-11-18

MORE AT TripAdvisor

we found the staff polite and helpful. food was good too. the children love going there as a treat. the restaurant is clean and tidy. only down side is the parking. not a big car park.

site_logo

Eirwen T . 2022-09-30

MORE AT TripAdvisor

Still waiting for the phone call promised within 48hrs on Jubilee weekend. CCTV was being checked to find the disgusting person who put a half eaten chicken nugget in our order. Apparently because it was at the bottom (of course it would be) and the last one, I could not be believed. Not great .

site_logo

cgul145 . 2022-06-25

MORE AT TripAdvisor

Was waiting for my food and all I could hear from the kitchen staff was them arguing for and telling each other to f**k off. Was very rude.

site_logo

Gunner1235 . 2022-04-27

MORE AT TripAdvisor

Rating is for drive thru on this occasion, again, a fair sized family order missing a burger when we got home. This seems to be a frequent event at this Mcdonalds having happened at least 3 times before to us. I didn't bother contacting them as I wasn't going to travel back for one burger but that's £5 wasted. We had to wait for the food so it wasn't like they had no time to check the order before bringing it out. 2 stars given because the food that we did get tasted quite nice (I was told by those that had theirs).

site_logo

Aaron C . 2022-04-24

MORE AT TripAdvisor

Absolutely shocking scenes, staff miserable can’t wait for you to leave, having to park up for literally 1 item what a joke, All the staff look like they are chewing a wasp

site_logo

O1113KYronj . 2022-03-12

MORE AT TripAdvisor

Ordered 2 meals using the screen. Screen prompted me to insert vouchers which was ACCEPTED and then proceeded to payment. Continued to collect my order only to be told that they do not accept vouchers because it's a drive through. This is just not acceptable, why on earth did the machine accept them? And my money? Complete waste of time.

site_logo

kashanpearl . 2022-02-19

MORE AT TripAdvisor

We have used the McDonald’s in Pembroke dock a few times and recently their food has been cold! I have complained more than once about this but every time we go to the drive through it’s the same problem. The chips were cold, the burger...

site_logo

karenpR794PY . 2022-01-04

MORE AT TripAdvisor

Only went there as it was late and most other decent food outlets were closed. Purchased the usual slop they make , ate about a quarter of the offending meal and binned the rest. A few hours later I was suffering with a tummy pains...

site_logo

mw3fty . 2021-12-17

MORE AT TripAdvisor

Went through drive-thru orders several burgers all without cheese, a total of 6 burgers, and 4 had cheese, with only 2 not having cheese. The burgers were ordered with no cheese due to lactose allergies. We had got home to the amaze that the order...

site_logo

UBNWatts . 2021-12-03

MORE AT TripAdvisor

Took a multiple order from 7 people in my minibus. They were absolutely spot on. The lies from the other guy are disgusting. He abused them first before trying to order. Well done to McDonald’s for refusing him!

site_logo

AdamH24882 . 2021-11-26

MORE AT TripAdvisor

Mcdonald's Restaurants Pembroke Dock Would not take multiple order in drive through then literally gave me middle finger Ignorant unhelpful and awkward staff who just ignored me when i said I was now filming to prove their odd behaviour and the fact that they couldnt...

site_logo

MatthewW4198 . 2021-11-12

MORE AT TripAdvisor

Absolutely awful service and staff appear completely unable to follow a simple order! I’ll with covid and unable to leave the house or cook I ordered McDonalds to be delivered, at the extortionate £3.99 foe delivery less than 1 mile away. On Thursday I ordered...

site_logo

lucy61_12 . 2021-10-02

MORE AT TripAdvisor

What an awful experience this evening, just wanted a normal quick meal through the drive through, having waited over 35 mins in the queue, the order takers were not taking orders in any form of consultant manner, three/ Four cars in the other lane had...

site_logo

Ceri J . 2021-09-21

MORE AT TripAdvisor

MacDonald's has a good reputation on hygiene and litter and rightly so. This is not the case with your Pembroke Dock branch. Higene and litter is a major problem in this MacDonald's. Does anyone in management or head office not understand this. I come from...

site_logo

johnrD189CE . 2021-09-07

MORE AT TripAdvisor

This morning for my break in work I went to McDonald’s for myself & other colleagues I ordered my food waited 17 minutes , my food & 1 coffee , to be told my other drinks weren’t ready ! I asked for my food to...

site_logo

serenanunn . 2021-09-06

MORE AT TripAdvisor

Myself and my fife toulk our children for dinner after work and had to send a burger back because it was cold we then carried on with our meal and the same night 3 out of 4 of us have been down with food poisoning...

site_logo

S4661BKwaynes . 2021-09-02

MORE AT TripAdvisor

blonde woman refused me to let me and my siblings into the building due to “social diatancing” but let nonPOC into the building without issues. feel unwelcomed, unaccomodated and simply discriminated. management is completely useless and made the issue ridiculously worse :(

site_logo

ggdaa . 2021-08-08

MORE AT TripAdvisor

The website quite clearly shows open till midnight... arrived at 23.18... all lights on but couldn't get into carpark as it was coned off... I went to walk in but was informed by a man who said he was local and that it closes when...

site_logo

Chaz1958 . 2021-07-31

MORE AT TripAdvisor

I’m actually disgusted by the customer service in this McDonald’s. Staff and MANAGEMENT are extremely rude but do not care!! Will never be going here again. This McDonald’s store has really let McDonald’s down.

site_logo

jemo201 . 2021-07-23

MORE AT TripAdvisor

Just got back to 4 grandkids who were strangely expecting chicken nuggets in their chicken nuggets happy meals. None were present so grandkids are in tears. Tried to call but forever engaged. Hopeless so will return tomorrow for my money back - looking at previous...

site_logo

Alan H . 2021-07-20

MORE AT TripAdvisor

forgot my bloodclat double sausage and egg mcmuffin, its absurd, inferd i was lying and said they would check the cameras i was waiting for over 20 minutes

site_logo

P6007FAanonimous . 2021-06-19

MORE AT TripAdvisor

Customer service is appalling here. We went through the drive thru and when we started ordering we could hear sniggers from the staff. I am not imaging this as the staff are overall unfriendly there. We then said one of the items incorrectly (because with...

site_logo

Lily-0x . 2021-05-22

MORE AT TripAdvisor

I have never been so upset and cheesed off ever ive waited a hpur for my meal for them to keep ignoring me i went in and asked to speak to the manager and the attitude was appalling never have i been treated so badly...

site_logo

beverleyj729 . 2021-03-25

MORE AT TripAdvisor

I think out of maybe 100+ visits over years, I’ve had maybe 3 correct orders. Haverfordwest seem to understand an order and fulfil it. Pembroke dock either claim to have a broken machine or forget half the order. It’s honestly embarrassing. Please send staff to another McDonald’s site training!

site_logo

Kreviews0 . 2020-10-22

MORE AT TripAdvisor

Visited this McDonald’s for a change as fed up with Haverfordwest’s McDonald’s cold food. Anyway this was very busy and on walking in we were greeted by two ladies who were very polite and helpful and offering assistance to all using the self serve machine...

site_logo

O2328XFsteveg . 2020-03-13

MORE AT TripAdvisor

Thought we'd give it a second visit as the previous time had been awful. Ordered the Tasty burgers and took the table service. After 10 mins my partner said he could see our meals sitting on the side. It wasn't too busy at the time....

site_logo

julievO2281VW . 2020-01-13

MORE AT TripAdvisor

Woman who was cleaning Pembroke Dock McDonald’s around 9:30 this morning was super nice, went up to collect my order and she asked if I wanted her to collect it for me while I wait at a table. She bought the food over and after...

site_logo

238jamillac . 2019-11-25

MORE AT TripAdvisor

They occasionally get your order right. They occasionally listen to you properly over the speakers. Food is occasionally warm and sometimes you don't even have to park up for it. Staff are always friendly though

site_logo

TravellingBears18 . 2019-11-20

MORE AT TripAdvisor

First lot food cane freezing and second lot came back with onions all over the bun as if it was done on purpose and all messy. Service was not great at all. Lucky I can only go to a 1 and not a zero

site_logo

markcA1340VX . 2019-08-11

MORE AT TripAdvisor

for starters, my friend ordered a cheeseburger without pickles and it came back with extra pickles. the cheese is appauling and tastes like plastic. my other friend ordered a free cup of WATER, water is an essential thing you need to live and you'd think...

site_logo

macciesregular123 . 2019-08-09

MORE AT TripAdvisor

So I understand it gets very busy during lunch hour, fair enough, however this has been my worst experience yet. I go to the kiosk drive through and sit there for 5 minutes waiting for someone to greet me, 3 cars in the next lane...

site_logo

Ryan B . 2019-08-08

MORE AT TripAdvisor

I would not recommend coming here they did not have bacon the staff were halve deaf and there was cleaning formula in our food

site_logo

James J . 2019-07-23

MORE AT TripAdvisor

We had gone to McDonald’s for food on our break and we purchased a salad, once we opened the salad we noticed there was a earwig crawling inside! This is appalling and I wound not recommend anyone going there!

site_logo

Johndoeen . 2019-06-21

MORE AT TripAdvisor

We had a freebie via the App so thought let's use this.... The restaurant is clean and tidy, the staff seemed very knowledgable and friendly and the food was ok, not disappointed but you know what you are getting with these restaurants... cheap cheerful but...

site_logo

tickers24 . 2019-04-11

MORE AT TripAdvisor

Got treated awfully after I went back and asked for the wrap that they had gotten wrong they treated me like dirt! Telling all my friends to stay away the staff are exceptional rude and didn’t help my at all. I will be taking my...

site_logo

Alexowen . 2019-04-04

MORE AT TripAdvisor

Worst Mcdonalds you'll ever go to, female manager, name begins with a J ruins the place. Wouldn't recommend anyone going until she has been sacked.

site_logo

. 2019-04-04

MORE AT TripAdvisor

It’s a McDonald’s , you are going to get what you pay for when you go to a McDonald’s - this one just so happens to provide good service

site_logo

BuddGough . 2019-02-14

MORE AT TripAdvisor

Unfortunately I have to give one star otherwise I can’t print this review. I had a takeaway so unfortunately couldn’t return the food .The food was cold ,so cold the burger was inedible the chips were horrible as eating cold chips is not the norm , when I contacted McDonalds They didn’t seem to care all I received was an email stating this didn’t meet their usual standards,,I had the distinct impression they were not interested.Over the years I’ve eaten at many McDonalds outlets but never encountered anything approaching this standard of food quality.. The most annoying part of this no one in the company or franchise cares. I don’t usefully write revues but was so appalled when I looked at the reviews for this outlet obviously the company couldn’t care .

site_logo

Richarda1213 . 2019-02-13

MORE AT TripAdvisor

Walked into restaurant with 4 friends was treated like I was the antitchrist and they were horsemen friend was tokd they had to order now or get nothing and then after waitinf nearly 10 minutes food was cold completely unacceptable shall not be returning

site_logo

Ben C . 2018-12-28

MORE AT TripAdvisor

Entrance partially blocked by teenagers "hanging out". You had to push between them to get it. Once in only one person serving although several propped up on their mops. One person ahead of me but service was so slow i left, running the gauntlet of the teenagers some of which were smoking beside the entrance. Not a great welcome for paying customers. i wondered why the manager hadn't moved them off premise but he/she seemed absent. Not what I expect from MacDonald's and nothing i have experienced at their other restaurants.

site_logo

davegazzard . 2018-12-23

MORE AT TripAdvisor

We pop in here quite often for coffee whilst shopping in the area. The staff are always friendly and efficient and the coffee consistent.

site_logo

lovetotravelWales . 2018-12-11

MORE AT TripAdvisor

Pity I cannot give less than one star! Went through the drive through and asked for two chicken mayos and two fries!

site_logo

Roger M . 2018-11-17

MORE AT TripAdvisor

The screens are easy to use and make ordering simple. The staff were friendly, efficient and helpful. My order prep came up on the screen then when ready for collection it popped up on the other side and didn’t take long.

site_logo

frandrewbenet . 2018-08-23

MORE AT TripAdvisor

Every time I go there ( kids keep nagging me ) the service is always appalling. Food is cold and dry and the people that work there are always messing around!

site_logo

EmmaJJones2247 . 2018-08-17

MORE AT TripAdvisor

Cold, tasteless burger. cold chips. Tables full of teens not eating but swearing and shouting, staff do nothing about it.

site_logo

Gscale2000 . 2018-07-26

MORE AT TripAdvisor

Usual MacD food! But not everybody wants to order from a touch screen! Maybe I am getting old, but I do like a little service and human contact when I eat out! But then what can you expect from a typical American fr@nchise?

site_logo

Roger M . 2018-07-19

MORE AT TripAdvisor

Not the best McDonald's Wouldn't recommend it cold food not good Roll on burger king coming to Pembroke dock

site_logo

chappy1234 . 2018-05-16

MORE AT TripAdvisor

Arrived at the drive thru at 10:15, sat in the second queue with 1 car in front of me - it’s now 10:35 and I’m sat in the waiting bay - all I ordered was a flatbread. I also asked for a Strawberry Lemonade but was informed at the pay kiosk that they had run out. 10am on the warmest predicted day of the year so far and they have run out!!! It’s now 10:39 and i’m Still waiting

site_logo

Amanda D . 2018-05-06

MORE AT TripAdvisor

Complete chaos I this restaurant today . Food not stocked up , wanted donuts but after paying for them they realised they were still frozen, drinks didn’t come back as ordered . Tray taken away while still using it and asked the family behind if they were leaving even though the children were still eating . Would not recommend

site_logo

Gaynor M . 2018-04-22

MORE AT TripAdvisor

Sorry but I think I would rather chew cardboard. I used to love a McDonalds but everything was tasteless including the fries which were slightly warm and too salty.

site_logo

Sarah S . 2018-04-12

MORE AT TripAdvisor

Nothing good to say about this place.

site_logo

wideboyal1 . 2018-02-10

MORE AT TripAdvisor

The staff are rude and the manger is clueless as the floors are dirty and there no level of customer service or export also there a lot fly dead and around and food over cooked terrable

site_logo

Thomas S . 2018-02-09

MORE AT TripAdvisor

Went there tonight food cold not happy it went in bin they just had refit what a joke will I be back its a big no no

site_logo

chappy1234 . 2017-10-11

MORE AT TripAdvisor

Visitamos en coche a través hacia el final de un viaje de 6 horas y recibió uno de los más groseros en coche a través de los miembros de personal. Su actitud era asqueroso. Nosotros apresurarla ordenar y corte después oyó media un artículo "sí. ¿Algo más? ! "Tuvimos que aparcar por la comida y la espera fue más larga de lo esperado. Cuando la comida nos trajeron una personal miserable miembro subimos por el muelle para comer. Patatas fritas reales con capas de sal todo ellos y estaban llenos de grasa, así como el fuerte vinieron. Hamburguesas estaban secos y bollos no eran los más frescos. McDonald's peor experiencia de mi vida. Obviamente no es comida rápida y que no se esperan una comida de cinco estrellas, pero puede esperar un consistente estándar. Este era pésimo de principio a fin.

site_logo

Nm-xo . 2017-07-26

MORE AT TripAdvisor

Fuimos en coche tiró después de una breve y dando mi orden Waite mediante máquina que era ilegible y sucio. La señora/chica agresiva era la persona más aptos iv encontrado ella tomó mi dinero sin contacto visual o cualquier por favor y gracias. Ella tenía horrible sucio clavos con los dedos. Me dirigí a recoger mi pedido de patatas fritas frías y una caja de lo que debería haber sido 20, pero fue de 15 de nuggets más frío y divertidos colores que he visto. nuggets Para colmo nunca recibí ninguna de las salsas que pedí. Bonito uno nunca estoy comiendo o comprando la comida basura de nuevo increíble.

site_logo

debi t . 2017-07-16

MORE AT TripAdvisor

He estado aquí dos veces! La primera vez habituales Mc. Comida d, pero el servicio es muy impredecible!

site_logo

Roger M . 2017-06-21

MORE AT TripAdvisor

La comida regular, servicio regular, todo era normal. La comida no llenarte, pero le durará hasta llegar a casa.

site_logo

Sam W . 2017-06-17

MORE AT TripAdvisor

Muy limpio, el personal es amable lugar agradable, la comida puede llegar a estar muy concurrida en horas de la comida con el tráfico ferry irlandés, pero bien merece la pena una visita

site_logo

Kay M . 2017-05-10

MORE AT TripAdvisor

Nosotros somos visitantes habituales de este restaurante, pero han notado un deterioro en el comportamiento de los jóvenes que vienen, comprar una bebida entre cuatro y luego interrumpir todo el restaurante con su ruido y comportamiento general. Fue especialmente malo el domingo pasado con seis...

site_logo

richard96 . 2017-04-27

MORE AT TripAdvisor

Hará que no bienvenida y no volver allí, personal/empleados son muy grosero y son un insulto a que esto no es de ninguna manera profesional a los clientes que hablan. Estoy impresionada y sentirse muy ofendido en ningún momento perder la molestia de visitar este...

site_logo

davej0nes88 . 2017-04-24

MORE AT TripAdvisor

Nos encanta un McDonald's ahora y entonces y no puedo bajarlos para su comida. pero por eso tienen las estrellas.

site_logo

Resoogle 6 . 2017-04-07

MORE AT TripAdvisor

Pop aquí café con bastante regularidad y su agradable para eso. A menudo tiene un olor sucio en el lugar que nunca puede comprender, con un personal bastante amable y su conveniente y barato para un café rápido.

site_logo

Daleybaby . 2017-02-14

MORE AT TripAdvisor

We popped in for a drive through and you get what you pay for the burgers are tasty although they never look like the picture! And the chips are always good, partner finished with a Mcflurry which he said was nice :)

site_logo

PembrokeshireAnnie . 2017-02-08

MORE AT TripAdvisor

After a long day on a Monday in Penbroke Dock searched for something to eat in desperation. Found this site and was my first experience of the chain. I will certainly not be going back, ended with bining the purchase and travelling home through two hours of car journey.

site_logo

phillip694 . 2016-10-23

MORE AT TripAdvisor

Terrible always full of kids, use of bad language,constantly loud and shouting. Can never enjoy nice family time here as our children are young and attitude her is appalling. And no staff interaction to move them on. Easier and nicer to go thru drive thru and park up!!!

site_logo

Kirstin1985 . 2016-09-11

MORE AT TripAdvisor

We actually went to McDonalds Carmarthen but I couldn't find it on here! We ordered on large touch screens and like Argos had a number and collected afterwards. We sat whilst we waited and there were several tablets on the tables which the kids loved! Very clean and chilled and no queuing due to this new system. The tablets at the tables do freeze as they are in use all day pretty much but the kids (and hubbie!) could play on several versions of Angry birds, logo quiz and a few others as well as there being a McDonalds options - info about the brand, food etc. There was also a couple of TVs with a kids area showing 'In the night garden' whilst we were there. Up to you whether you see this as a positive or a negative. I would never usually advocate the use of tablets whilst they eat, but we'd been for a day out and this was a nice chilled meal on the way back. As a treat or one off, it was fine. Very clean and friendly restaurant and the atmosphere was really chilled, I think the system takes the pressure off the staff too. (Although we did discuss if human interaction is reducing so much these day will customer service soon be a thing of the past!!) Also a small play climbing area for the kids outside. Many people probably have seen this already, but for us it was new and a modern approach to eating which also gave us 'food for thought'!

site_logo

mariawilliams777 . 2016-08-28

MORE AT TripAdvisor

Fancied a quick family bite to eat. Was a bit reluctant as last time we were here there was a fight between one of the employees and a man (they obviously knew each other) & the place was full of flies. Anyway took the plunge again. Was served by a young lad who seemed a bit preoccupied. Ordered food. Got home to find a big mac missing from order. Definitely the last time - avoid is the advice.

site_logo

Jonathan E . 2016-08-18

MORE AT TripAdvisor

Do not waste your money, go to Tesco 100m away and get value for money. Went there 10 mins ago 1/4 pounder with cheese with large coffee, extra large fries plus 2 x sour cream and chive dips @ 20p each. Don't expect your extras in your bag!!!! Go somewhere else and get value for money and some good customer service.

site_logo

Gus B . 2016-08-11

MORE AT TripAdvisor

Went for breakfast this morning, food was fine. But the manager pushed down rubbish in a bin with his hands, he then proceeded to serve people their food without washing his hands, disgusting. He then had the cheek to say he only touched a bottle on top of the bin. Have since reported Mr S****R to head office. I could not believe it.

site_logo

Diddle21 . 2016-08-05

MORE AT TripAdvisor

If you're going to try a Macdonalds just to get a meal out of the way, I wouldn't rush to this Macdonalds. Full of flies, the staff were grumpy, there was an air of depression and to cap it off the police were there.

site_logo

neiljones2016 . 2016-07-27

MORE AT TripAdvisor

No question the worst Big Mac and Fries I've had in any McDonalds. The burger was cold and the bun was defective. The queue was so long I just left it. Even the kids didn't enjoy the experience. I don't think its entirely the staffs fault its just not able to cope with the crowds coming off the boat. Something the local management could review.

site_logo

Phil F . 2016-07-12

MORE AT TripAdvisor

Awful organisation.Regular here with a young family.arleast once a week and everytime through the drive through the order is always wrong! Having to go in and rectify everytime..more than poor service!Better service eating in..staff polite, and the tables are cleaned very quickly.

site_logo

julie r . 2016-07-10

MORE AT TripAdvisor

Good service the food is good not far from pembroke dock ferry terminal ideal if your going to Ireland or people coming over close to tesco and a tesco petrol station

site_logo

Kay M . 2016-07-10

MORE AT TripAdvisor

I don't, as a rule, do fast food. But we were desperate, after a long journey for something quick. BIG mistake! McDonalds, well, you know what you're getting, right? WRONG! I didn't want bread so ordered chicken nuggets with chips and opted to nick a bit of my husbands milkshake, Nuggets tasted really strange - I think they had over used the oil, but obviously not by cooking chips for too long as you could have lost them in a snowstorm they were so white. Husbands milk shake could be done under the trades description act - I love thick shakes, but when you cannot get it up the straw you know that they have given you ice cream instead. AVOID this place, there are supermarkets nearby!

site_logo

Kythe2 . 2016-05-11

MORE AT TripAdvisor

They are slow, they forget half of the stuff you've ordered and most of the staff treat you horrendously just for walking in!!The only decent thing about this McDonalds is they keep the toilets in good shape.

site_logo

Nikalix . 2016-04-29

MORE AT TripAdvisor

The restaurant is easily accessible near to the large Tesco supermarket. It has an adequate sized car park and the entrance is familiar to any other McDonalds users. The restaurant was clean and the staff serving at the counter were welcoming.....once they had stopped having their personal conversation! One interesting point to note is the unavailability of barbeque sauce and tomato ketchup..... It is held behind the counter and I understand that they charge for it! Quite unusual-as I've not seen this at any other McD.

site_logo

Al2293 . 2016-04-28

MORE AT TripAdvisor

Breakfast roll and 2 hot drinks. Food was fine. Staff were pleasant and quick. Place was clean and tidy. You get what you pay for, so my visit was ok.

site_logo

Martin E . 2016-04-17

MORE AT TripAdvisor

Stopped here today to purchase lunch.As soon as we walked in the smell of drains hit you.It is disgusting! I asked the staff and they just said we can't smell anything!! Really??.The franchisee really needs to sort this ASAP.

site_logo

Marie L . 2016-04-05

MORE AT TripAdvisor

Shocking. The staff are fine, the location is fine. The food is run of the mill. The problem is the stench of backed up toilets, and worse still the place is a haunt for a towns worth of teenagers who descend on their dozens to abuse the staff and be little s***s in general. One buys a burger, the rest just hang about putting off anyone else who enters the joint. These kids aren't kids, they are gobby animals whose parents should be ashamed. Get some security staff macdonalds, quickly.

site_logo

Tony U . 2016-03-20

MORE AT TripAdvisor

Slow slow service, our server needs to remember to smile and not give scornful looks when taking our order. Burger buns burnt, and burgers literally thrown together. This branch can learn a lot from other franchises in the area.Only saving grace was the lady on table clearing duties.

site_logo

Tommo_Wales . 2016-02-29

MORE AT TripAdvisor

Early breakfast, 2 cap, 2 sausage and bacon. Drinks fine, but good was not very hot at all. Area clean and tidy, staff quite pleasant, just required hotter food.

site_logo

Martin E . 2016-02-19

MORE AT TripAdvisor

Regular here, always different staff and everytime through the drivethrough they get the order wrong. Always have to double check order on leaving, very small portion on fries and the hot drinks are far too hot as in boiling literally, tables are not cleaned quick enough and always have to empty table when eating in.

site_logo

julie r . 2016-02-18

MORE AT TripAdvisor

Got into Pembroke quite early as like to travel then as it's quiteter and saw McDonald's open so had two breakfasts with tea and coffees all very good! staff all very nice! and it's all very clean and spotless!

site_logo

Steve P . 2015-12-30

MORE AT TripAdvisor

Early morning Saturday breakfast. Food was hot and fresh. Coffee was great. Place was clean and tidy with staff working quickly. Staff friendly and helpfull. Happy to return soon.

site_logo

Martin E . 2015-12-18

MORE AT TripAdvisor

Enjoyable enough to keep returning to the fast food chain. Any issues on any visits are sorted right away.

site_logo

Stephaniiee90 . 2015-12-01

MORE AT TripAdvisor

Thought we would try a Mcdonalds down here. Should have known better! Overpriced and unappetising. Chips were just Ok if you smothered them in sauce. Chicken nuggets tasted like cardboard and the pulled pork wrap was absolutely disgusting - our dog would have had trouble eating it. The difference between the vision on the poster and reality was vast. Only redeeming features - it was relatively clean, the staff were trying their hardest. Taking a small boy to the gents was difficult - the only cunbicle was engaged and he was too short to reach the urinals (any point in asking the staff to provide a step for kids to help avoid peeing all over the floor?)

site_logo

brynelfed . 2015-11-24

MORE AT TripAdvisor

I am pleased to recommend this McDonald's. We went for breakfast and it was cooked to perfection. The whole restaurant was clean and the staff very friendly, there was a lady cleaning all the time. We both had the McDonalds Breakfast Deal and very much enjoyed it,

site_logo

Ann W . 2015-10-06

MORE AT TripAdvisor

Visited with three kids, who love a McDonald's trip! The food was what you would expect from every McDonald's and we were served relatively quickly. The tables were clean and there was a member of staff cleaning up as soon as people left. However, after we had ordered and paid, we asked for tomato ketchup only to be told it was 5p - I've never had to pay before and had no change so the children had to go without!!

site_logo

Karen T . 2015-08-27

MORE AT TripAdvisor

The food was overcookes and felt rubbery and the floors and ranks were grubby. The food I ordered didn't seem to be at the McDonald's high standered which was disappointing . The new management seem to leave the place in a it of a mess and their is a smell around my bathrooms and coming in which would put anyone if there food.

site_logo

Thomas S . 2015-08-18

MORE AT TripAdvisor

Visited last week, had a member of staff stand over our table while my wife opened her sandwich because he didnt believe me there was no chilli sauce on it. Then he had the audacity to demand 20p for a sachet of sauce after paying £4.99 for a sweet chili chicken sandwich meal.. GIVE THIS PLACE A WIDE BERTH. MY GRAND DAUGHTER IS 11 YEARS OLD AND WAS HORRIFIED. Top class service Mc Donalds, NOT

site_logo

126sheds . 2015-08-10

MORE AT TripAdvisor

Similary restaurants in West Wales

restaurant_img
2,5

33 Opinions

Delight Pizza And Kebab Houselocation-iconBrewery TerraceFast food

We both had lamb shish kebabs last night and were thoroughly underwhelmed with them sadly. The lamb was very chewy and the salad consisted of just shredded iceberg and a bit of tomato. Very disappointing. ( We paid £22 for a small and large one)

pay
restaurant_img
2,8

1818 Opinions

Mcdonald's Restaurantslocation-iconCaradocs Well RoadFast food

This place should be ope 24 hours on a Sunday 🙌🙌

pay
restaurant_img
3,8

163 Opinions

The Arches Kebab Houselocation-iconLower Frog StreetFast food

Not the best kebab I've had, certainly won't be returning.

pay
restaurant_img
4,0

1466 Opinions

Fecci's fish & chipslocation-iconlower frog streetFast food

Amazing, tasty, fresh fish and chips. The fish was perfectly battered and crispy and the chips were of excellent quality - I was later told the potatoes come from a local farm. We ate our first meal there when we arrived in Tenby and I also had my last meal there as I just couldn't resist! The staff are also very friendly and accommodating.

pay
restaurant_img
4,0

13 Opinions

Laws Street Restaurantlocation-icon23 Laws StreetFast food

Food is fine but the soft drinks are always flat? £2.60 for small bottle of flat coke (it was literally flat the first mouthful I had when I opened it??) might be time to change suppliers

pay