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3,0

Based on 1.402 opinions finded in 2 websites

3.5Ambience3.5Cuisine3.5Price3.5Service
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Nº 186 in 230 in Torfaen

Nº 8 of 12 Fast food in Torfaen

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Always good service even when busy

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Mansel Kersey . 2024-02-12

MORE AT Google

Spent 30 minutes waiting for food... Supposed to be fast food... Had refund and went elsewhere.. suggest you do the same

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nickcM5525UA . 2024-02-11

MORE AT TripAdvisor

What full of screaming kids gone down hill since it first opened not going there ever again

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Lord Davenport . 2024-02-09

MORE AT Google

Typical McDonald's in terms of menu and food, not as good value as it used to be, meal deals in surrounding stores are much better for your money now. It's typically very busy in here, usually filled with loud children from nearby high schools outside of school hours. Food did come quick, however my order was small and I came at a quiet time of the day

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Cameron Carnegie . 2024-02-08

MORE AT Google

It's McDonald's. They all look the same, it's everything you'd expect it to be an nothing more lol

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Richard Thomas (SuperSpeedy34) . 2024-02-07

MORE AT Google

till worker very rude. shouted at me because she didn’t call me over to pay even tho i was waiting in line.

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breehana meek . 2024-02-07

MORE AT Google

The last time we went here with our granddaughter we order food and sat down to wait and when it turned upvthe chips was cold and chewy and so was garlic cheesy bites but chicken dippers was nice and hot.

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Caroline Preston . 2024-02-06

MORE AT Google

Terrible service from Kayleigh the assistant manager after they completely messed my order up

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Costin Vasile . 2024-02-02

MORE AT Google

Terrible customer service from Kayleigh assistant manager. Spent £34 pounds on a order and they send me the wrong order and refused to help un any way or shape

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Costin V . 2024-02-02

MORE AT TripAdvisor

Good service I had big Mac chips and coke don't remember how much because I bought for family as well but as you drive one way past McDonald's is on the right the turning next right normally has parking plus disabled parking no charge as I could see then it's a two min walk to McDonald's we'll worth a visit for sure

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Kate Brewster . 2024-01-24

MORE AT Google

Staff was nice until they ignored the fact we were being thrown at by children

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Danny Lawrence . 2024-01-22

MORE AT Google

It was a spectacular experience all the food choices and drinks it was truly a once in a lifetime experience for a first time goer to this amazing establishment. The employees there had a certain way they would act to customers which amazed me as it was the first time I've been to a restaurant were I wasn't screamed at for leaving a siprise in the bathroom for the cleaners and they jusy got in with thier job and even told me it was a big log and laughed, I will definitely go there again and hope try something different to the fries I saw them drop on the floor before giving them to me.

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George Williams . 2024-01-16

MORE AT Google

Does anyone in the building actually read the order?? Always something missing!! How hard is it to check everything on a receipt to make sure all in the bag.

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kristel jones . 2024-01-12

MORE AT Google

Food arrived hot, on time and really good communication from restaurant when ordering. Staff was brilliant especially Sian !!

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Ashleigh Jade Beddis . 2024-01-11

MORE AT Google

I leave no stars (had to leave one to post the review) as the service I have received tonight was absolutely appalling. They forgot 7 items which was my kids food as a Christmas and new year treat. The Uber eats call handler was disrespectufl, unsympathetic and not up to standard on customer service. DON'T EVER USE THE MCDELIVERY APP

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Sharon Dally . 2023-12-29

MORE AT Google

Lots of teenagers messing about food was hot and enjoyable though

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Daniel Lloyd . 2023-12-18

MORE AT Google

We ordered £40 worth of food for delivery,the lad that delivered was lovely,however we recieved a completely different meal that was with £4.30.We couldn’t get anything else to we had to eat what came- 1 small chips and a burger and a small coke for the 3 of us.The chips was so bad i was nearly sick,so plain and so soggy,had no flavour at all!The burger patty was not cooked,and pickles on it were freezing cold.The coke was flat and had no taste what so ever.We are struggling to clame the 40 back from the bank as they said they can’t do anything.This has ruined not only our night but the people who ordered the other food to.I would not recommend ordering online,this has happened every time we have ordered from them now.DO NOT ORDER!

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Ella-Mae Clark . 2023-12-17

MORE AT Google

How can you pack 4 straws into a bag just to send out 1 drink? The tard is strong with these ones.

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Mike Kiero . 2023-12-14

MORE AT Google

Can no longer park by here to just pop in, need to park in one of the main carparks which is a 5 minute walk. Lots of delivery drivers just hanging around waiting for orders. Chips are mostly cold, service slow.

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Annmarie O'Connor . 2023-12-14

MORE AT Google

Cold tastless food coffee is horrible and slow service

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blazing wolf . 2023-12-14

MORE AT Google

Clean and seems hygienic, plenty of choice for food children and adults alike.The service is very good 👍 the toilet area was very clean and plenty of space and excellent if disabled 👌

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Gary Edwards . 2023-12-04

MORE AT Google

Very busy and noisy today. Fire Alarm going off and noisy announcements.

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Francis David . 2023-11-06

MORE AT Google

Food warm and fresh if you go through the drive through or if you go into the store and wait for a takeway. but If you go through the drive through always check food before you leave... and also if you order from uber eats or just eat too your home from the store and something is missing from your order don't bother ringing the store they will blame uber or just eat. Then you will have too go through a long few weeks or months trying too get a refund because of the blame game. you will get it in the end. but by then you don't really care but customer service has gone down hill lately especially internally now these uber and just eat drivers become priority over general local customers lately because of big fat lazy locals who order 5 big macs 2 double cheese burgers a chicken select meal and a diet coke too watch their weight joke

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Kurt Cantello . 2023-11-05

MORE AT Google

Good food, friendly service. Just a bit of delay on 1 thing, meant everything else that was already bagged, was left to get colder, obviously not ideal. Should've waited to bag up once everything was ready.

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Nicola Harrison . 2023-11-02

MORE AT Google

The workers were extremely slow, I waited for almost an hour, probably it's due to late night work and they are tired

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Adetobi Adekemi . 2023-11-01

MORE AT Google

Excellent quick service, lovely staff. Excellent food and drink. Thoroughly recommend going here.

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Alison Staniford . 2023-10-30

MORE AT Google

Never again. Hair in my burger. Was very ill all day. Will never go back

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rachel curtis . 2023-10-28

MORE AT Google

I'm not a fan of all the food so don't judge me. The idiots tend to gravitate towards here as their hub. Not the businesses fault. Love the MCcrispy chicken and the fries.

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Gareth Wall . 2023-10-26

MORE AT Google

Food is always good, same standard every time. Got get extremely busy tho, as it's in the town centre.

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Craig Yemm . 2023-10-21

MORE AT Google

It okay but the chips wasn't hot just bit warm

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William Dutson . 2023-10-15

MORE AT Google

Food is always cold anytime I go there

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Mark Pearce . 2023-10-15

MORE AT Google

Although food is well McDonald's quality, it's quite cramped even at all hours and I get that I can be like that a rush hours but it becomes overwhelming apart from that decent food and service

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Aj Jone . 2023-10-11

MORE AT Google

Tasty food. Fast service. Too many rowdy kids. When I pay for a bag I expect to receive it.

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Matt Morgan . 2023-10-09

MORE AT Google

Didn't get any food becos I ad a shopping trolley I wos going take food away not eat in the wemon told me in a rude way no trolleys an dismissive tone! I wos going to make £60 order I felt like I wos made a spectacul of . I went to KFC nice customer service they let me bring my trolley in and wait for my food

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Sentabell Powell . 2023-09-25

MORE AT Google

Cold food, no patty in one burger, other burger full of sauce and vegetables when pacificly asked for none, everything was stone cold,

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Sian Bloomer . 2023-09-14

MORE AT Google

Never had a bad maccies from here, not a 5 star because parking is an absolute nightmare and can be kind of busy.

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James Pember . 2023-09-12

MORE AT Google

Food cold. 15+ people in the kitchen. Atmosphere fantastic classical music constantly playing.

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CCC . 2023-09-08

MORE AT Google

Nice to go to a McDonald's where you don't have to wait for ages , staff very friendly

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Paul Henderson . 2023-09-05

MORE AT Google

They forget about a lot of things in your order like burgers and drinks etc

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awesomename . 2023-09-04

MORE AT Google

Their coffee is consistently good and service is friendly (not all mcdonalds are like this)

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Ulura Oludarou . 2023-08-29

MORE AT Google

The food was great and the service was super friendly, but all tables were dirty, it was quiet, I asked a worker to clean the table and he passed the cloth for a literal second and left the table dirty right in front of me.

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Adrian Jimenez . 2023-08-15

MORE AT Google

Much scummy behaviour and litter from customers in toilet and restaurant. Customers to blame nit the staff.

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S . 2023-08-09

MORE AT Google

Had a meal here yesterday and when my daughter finished her drink we found a fly in the bottom of her cup 🤢🤢🤢

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Gemma Lowndes . 2023-08-07

MORE AT Google

Nice food .Served very quick. Plenty of staff on .Well done cwmbran macdonalds

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Lynne Tottle . 2023-07-23

MORE AT Google

Good quick and you are not hungry anymore

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Adriana Klacanska . 2023-07-16

MORE AT Google

Clean, tidy and well kept establishment. Hot food and quick service. Ist class.

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sian wright . 2023-07-07

MORE AT Google

Its a mcdonalds what else can you say.

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Gareth Lee C.O.P.S Dip MIpsa . 2023-06-28

MORE AT Google

It's OK just not my favourite type of food. The flurry Ice-cream is really good.

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Mags Vacara . 2023-06-20

MORE AT Google

Ways friendly staff and clean. Can be a bit busy at peak times but that's to be expected.

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Simon Evans . 2023-06-09

MORE AT Google

Great service. Nice and clean with plenty of staff.

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Sara B . 2023-06-01

MORE AT Google

Was nice when I was there could do with improvements

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Andrew Baker . 2023-05-29

MORE AT Google

Always get a good maccies here when we bring the kids. Good atmosphere andnits always clean. If you're looking for Jamie Oliver, try somewhere else, but if you want burgers fast this will do it

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Mimi Pain Warrior . 2023-05-25

MORE AT Google

I like the place but there can be to much noise for me on times

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Malcolm Gregory . 2023-05-18

MORE AT Google

Lots of people sheltering from the cold .staff very friendly towards both adults and school children alike.

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Anthony Bright . 2023-05-16

MORE AT Google

Great food and service with a smile

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Thomas Ward . 2023-04-25

MORE AT Google

Ordered extra onions in my burger, only to find that I'd need a microscope to see where they were. I did let a member know about this, but didn't get a replacement as that would be wasting food.

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Alan Lewis . 2023-04-15

MORE AT Google

Milkshake machine wasn't working so instead of my son being offered an alternative & an apology, the staff just said "the milkshake machine ain't working, ul have tu wait" my son politely asked how long the staff thought it would be & instead of either saying an estimated time they just shrugged & said "we'll refund u instead then" & started tapping on the till screen, My son was a bit taken back but finally got the courage to say... "No its OK I can wait for a little while Thanks " they just shrugged n carried on with the next customer, I takes a fair amount to shock my son but he even came out to the car to let off some steam... "the staff were so horrible mum" he said before taking a deep breath & going back in to ge his milkshake, still no apology 4 the wait or thanks 4 ur patience, just "yew ar" when it was finally ready for him, I avoid the place like COVID-19 myself, but my son likes their milkshakes & its the closest one to us, much prefe the custome service at the Pontypool or Lynn Rd, Newport stores by a mile. (they could of at least said "sorry I don't know" or "if ur in a rush w could offer you a refund instead if u like?")

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andrea freeman . 2023-04-09

MORE AT Google

There seams to a pattern mcdonals forget desert items every single time on delivery I've emailed head office on a number of occasions about this and it's still happening

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Nikki M . 2023-04-03

MORE AT Google

Fast food slow staff everything cold my milkshake was hotter

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Del Boy . 2023-03-14

MORE AT Google

I hate McDonald's... Only went here to.please grandchildren.

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Keith O'Connell . 2023-03-06

MORE AT Google

Clean but very slow even if u order from the board or through the app still takes forever to call your number even in the evening when it is quiet

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paula angel . 2023-03-06

MORE AT Google

Opens earlier than most places in the centre so great place to grab a coffee. Good WiFi too.

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Ray Ok . 2023-02-27

MORE AT Google

Honestly you couldn't get a slower service. Food was not all there and had to go up twice for the rest of the order. Ice-cream had melted by the time it came over. Best avoid the place.

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Simon Sayle . 2023-02-13

MORE AT Google

I booked McDonalds for my daughter’s birthday I was able to book a space and pre order which was great and took away a lot of the stress. The added table service was great. Geraint the manager on shift was excellent and his customer service superb. Staff were friendly, had activities ready for the girls and balloons. They had a great afternoon one of the best Macdonalds I have ever been to staff could not do enough and the place was spotless. Thank you everyone x

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Kate C . 2023-02-12

MORE AT TripAdvisor

Decent seeming place, like any other McDonald's really. Teen hangout spot

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Ben Wyatt . 2023-02-07

MORE AT Google

Its McDonald's. Who know what to expect and you get what you expect, as long as you accept that they get it wrong sometimes lol.

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Steve Mirfin . 2023-02-01

MORE AT Google

Love the sausage and egg muffins 😋

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Simon Prior . 2023-01-30

MORE AT Google

Slow service. Food as expected, do thick shakes have every Sunday off? Never seem to have them Sundays

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Mark Price . 2023-01-29

MORE AT Google

Friendly service not to busy at the time so was in and out...a nice easy order process.

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Kara Hatherall . 2023-01-22

MORE AT Google

Always busy, but fair play to the staff, got food out quickly and correct. Only negative was the noise levels makes it hard to hear each other inside

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Simon hill . 2023-01-22

MORE AT Google

McDonald's is an absolutely joke. I've made an order a 6:00 p.m 2 hours later knock on the door with half of the stuff missing so I've refused the order rang McDonald's and all he could do was blame the driver I will never order there again the service is a joke

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Gareth Stone . 2023-01-21

MORE AT Google

What can you say all McDonald's are basically the same. We now eat veggie or vegan and there are really good tasty options.

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John Holland . 2023-01-16

MORE AT Google

Ordered two bacon themed burgers, no bacon on either. Completely ruined the experience. If I'd not wanted bacon I'd not have spent the extra money for bacon. These are trying times. If a man orders specifically a bacon mayo chicken or a bacon double cheeseburger, it isn't for fun. It's because they need something to fill the dark, empty void. The less than sweet taste of maccies bacon fills this pit well and adequately. But not today.

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Sam Smith . 2023-01-08

MORE AT Google

Useless you never get half what you order I will never order for delivery again this time missed out 4 lots of fries a double cheese burger and a mcflurry someone must notice that it is missing or double check what your doing

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Caryn Curtis . 2023-01-03

MORE AT Google

Great food as always and super quick

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Kelly Fitzpatrick . 2023-01-02

MORE AT Google

If I were able to leave no stars I would, they had just mopped the floors and yes there were wet floor signs however even with traction on my shoes me and my family were slipping. It was dangerously slippy in the toilets and on the way out I was carrying my 6 month old niece and almost slipped and fell. It was horrendous and needs to be sorted out

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sydney nash . 2022-12-31

MORE AT Google

Very busy / needs a good cleaner .

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Peter Duffin . 2022-12-30

MORE AT Google

Do not order they never get your order right if i could give a minus five i would it's not the first time not one order right

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alan hall . 2022-12-17

MORE AT Google

I didn't actually visit McDonald's as I was sat opposite it I personally find this sort of thing annoying whilst not actually having used your fast food outlet

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Matthew Harvey . 2022-12-17

MORE AT Google

I wouldn't even let my dog eat there

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boo Davies . 2022-12-14

MORE AT Google

This place is a cash in hand place for illegal workers, staff and delving drivers 😑

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Leroy Weller . 2022-12-13

MORE AT Google

As Macdonald's restaurants go this was neither good nor bad. But I did find out how bad the cheese and bacon breakfast flatbread is. Not the restaurant's fault, I'll stick to McMuffins in future though.

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Ian Hopkins . 2022-12-13

MORE AT Google

Be careful using mcds cwmbran just been inside for food waited 15 mins for it and in that time seen the manager handed someone food who put in their bag only for her to call her back as was wrong hand her right food then return the other food to the rest for someone else to have,then 5 mins after this she drops a bag of food on floor picks it up and takes towards where the drivers collect when I question her she said she never did it only to change her mind and she only has done it once handing contaminated food to people the bag she dropped she said went in bin when another girl looked in bin was not there and the excuses then from her was bin was just emptied which I found hard to believe as did not see anyone do it which she replied was taken out of other door all the way round. Then we finally got food which was wrong .

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Matthew Potter . 2022-12-08

MORE AT Google

Quick to the door service and was nice and hot! Hubby had the big macs and I had nuggets and and apple pie. So Scrummy!

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CafeCoffeeLover . 2022-12-05

MORE AT TripAdvisor

Bit intimidated with my 7 a nd 9 year old grandaughters

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Carolyn Jackson . 2022-12-04

MORE AT Google

Service slow , the place had lots teenagers which was not pleasant, more like a kinder garden rather than a restaurant, didn't feel like good restaurant . Would have preferred some peace and quiet to chill out. Service took more than 15 minutes to bring a few items. My experience wasn't great there. I don't think I would like to go there again.

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Jack Weber . 2022-12-04

MORE AT Google

Just had half a delivery called them to ask where rest was for them to say not their fault it's drivers go online and report it to get money back...that's fine but it's the kids nuggets for £5.99 that they want now not in 3 days time when I may get a refund ..disgusting service

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Katrina Rawlins . 2022-11-16

MORE AT Google

A Good place to eat. Always getting orders wrong especially with delivery

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Rebecca Lewis . 2022-11-16

MORE AT Google

food was consistent(standard mcdonalds) store was very empty however staff looked miserable and the delivery drivers bulked outside made it intimidating.

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Seren Louise . 2022-11-13

MORE AT Google

I would like to thank Tyler for all his help with my order tonight... He was very polite, and patient and gave me 100 % customer service. .. Also, thank you to another young man who works there, who helped me with the payment and it was his night off.. You were both very kind 👍 To the manager at Cwmbran McDonald's, your staff are amazing 👏

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Tina Wakeling . 2022-11-11

MORE AT Google

3 times in a row received the wrong order, 2x wrong address and the last received our receipt with our items stated but completely different items inside the bag. What sort of people are they employing?

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James Brading . 2022-11-05

MORE AT Google

Service is slow. Automated screens never print off tickets. Always Albanians taking over the car park. Feels very intimating as you walk past them.

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Anthony Dennehy . 2022-11-05

MORE AT Google

Drove through polite quick and food was good

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Karen Jenkins . 2022-11-01

MORE AT Google

The only reason they are getting any stars at all is because they refunded straight away, and the driver was friendly. Items were missing, food was cold, chips were like cardboard. Haven't had a maccy d for ages, won't have one again! I guess it'll do my diet good!

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Sarah Jackson . 2022-10-30

MORE AT Google

Forgot half the meal and refused to refund missing items for two separate orders back around mid September (via just eat) bc the history of refunds was so long bc the local branch keeps messing up in just about every area. -Consistently underfilled fries (only realised this after watching someone open the adult ready meal and seen that the entire top of the fries wasn't being included in the local branch) -consistently having to ask for refunds for meals missing entire elements (ie a drink missing from a burger meal) -cold to barely warm food, perfume on mcflurries, or coffee spilled over the mcflurries -underfilled iced beverages (about an inch off the fill line). -missing entire order items off -for the sept incidents specifically, expecting to be paid for entire miss itmes (mcflurries, a missing portion of nuggets) Absolutely abysmal service, avoid unless you can drop into the store to correct things in person if they're wrong or missing. Not worth the money, time or energy to order from via just eat for a treat or celebration.

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Lili-mai Ashley . 2022-10-13

MORE AT Google

Slow service over crowded with dozens of teens, cold food and wrong items in order

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Kirsty Prosser . 2022-10-11

MORE AT Google

No matter which md u go to will find something missing in your order come on guys woke up how long customer need to suffer

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007 . 2022-10-11

MORE AT Google

I order 4 day macdonald in row For 4 time was no happy for the food 1 order. Cold 2 order missing both becon 3 order sauce 4 order coke cola straws

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Ok Ok . 2022-10-07

MORE AT Google

The manager Emily is one of the rudest people I've ever had the misfortune of speaking to.

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Lauri Cousins . 2022-10-02

MORE AT Google

Lovely in the morning, not busy at all end fast service.

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Carmela Morana . 2022-09-29

MORE AT Google

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