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2,5

Based on 1.293 opinions finded in 2 websites

2.5Ambience2.5Cuisine2.5Service
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Nº 1663 in 1921 in Cardiff

Nº 42 of 53 Fast food in Cardiff

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By far and away the WORST McDonald’s experience of my life when using the drive thru. On every visit, going back a decade and more. Every time I think it’ll be different, but it never is (visits when parked up and physically gone into the premises to order means you can correct mistakes). But drive thru and when ordered delivery, they ALWAYS get the order wrong, with missing items, or non-customised items. Utterly, utterly terrible.

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Max D . 2024-03-08

MORE AT TripAdvisor

Went to McDonalds. Pontprennau ordered two happy meals one on my points and one paid for when to the window I was told I didn’t pay for one when i paid for one in cash for one had to park and go in to see the manager was so rude how they talked to people is disgusting the food is always cold Pontprennau. McDonald’s is the worst McDonald’s. I think the best McDonald’s I’ve been to is Llanishen They always mess the orders up won’t be using it again

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Michelle W . 2024-02-21

MORE AT TripAdvisor

Absolutely disgustied , order a medium hot chocolate it was just hot water when it arrived , food was cold and rubbery , I wouldn’t recommend ordering from ordering at this McDonald’s for delivery

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Shannon Trim . 2024-02-10

MORE AT Google

Great service from a young girl called lola last night came in at about 9ish after a long hard day and decided to treat myself she was so enthusiastic and kind with really great manners :)

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chris j . 2024-02-08

MORE AT TripAdvisor

Very clean McDonald’s best I’ve been in. Food was hot /fast

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John Jenkins . 2024-01-31

MORE AT Google

Ordered 2 chicken nugget happy meals and a double quarter pounder only cheese meal along with other items. When I got home the happy meals had no nuggets and the burger wasn’t only cheese. I called to inform the store and it took 3 attempts to get someone to answer. I’ve now had to return to the store to get the correct food

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Mathew Thomas . 2024-01-20

MORE AT Google

So slow in there and order is always wrong

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Owen Phillips . 2024-01-16

MORE AT Google

Superb service from all the staff, special mention to Taylor the manager who made sure we will definitely return!

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Howard Priest man . 2024-01-15

MORE AT Google

Absolutely disgusting service to be waiting half hour for my by the time breakfast was finished I had to go inside only for them we are so sorry we will cook it fresh now ..

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Charlotte Harding . 2024-01-13

MORE AT Google

Cold fries have to wait 20 minutes for food

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Eliot Duggan . 2024-01-07

MORE AT Google

The most incompetent work force in the world . Honestly I have an 11 yr more competent than this lot . Seems if you work for mcdonalds these days you just need to be able to count to 5

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Matthew Ramadan . 2023-12-30

MORE AT Google

Most of the stuff is very arrogant, you will never ever see in any McDonald’s in Cardiff attitude like this this stuff things they all owe this mc Donalds they don’t work in this mc Donalds that’s the main issue especially the skinny blonde girl Ffion and she supposed to be a manager 😂😂😂😂

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dolce vita . 2023-12-29

MORE AT Google

i had to wait 30minutes just for 2 burgers

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Stasiu Cedro . 2023-12-26

MORE AT Google

Teribal service went there at 9 pm to be told only drive through the foreigner lady was so rude too and told me to go out and i work nearby no service for us truck drivers the lady said too bad but then went on to serve others that came in the worst mc do ive ever experienced

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pete newman . 2023-12-18

MORE AT Google

Kids love it, and I enjoy that they do

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Vince luke . 2023-12-09

MORE AT Google

Ordered food today for delivery, the Mac flurries were a joke and Pay for a big Mac meal large and had a child drink McFlurry hardly any ice cream in there. This McDonald’s is getting worse phones up and asked me to chase over Uber eats Deliveroo there not the ones that done the order, they just pick it up

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Michelle Williams . 2023-12-03

MORE AT Google

Probably the slowest fast food place ever. Waited at least 15 minutes for a cheeseburger and chips.

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Mitchell L . 2023-11-30

MORE AT TripAdvisor

cold food how lush, microwave could have done better

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brian morgan . 2023-11-28

MORE AT Google

Ordered via McDelivery and the food arrived cold. 2 x Big Mac meals but no chips. When calling to complain I was told I have to request a refund via Uber. Now if I want my fries I have to reorder and pay another delivery fee when I haven’t even had my money back for the first order which I didn’t receive. Shocking! Avoid!

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Kerry Brown . 2023-11-25

MORE AT Google

The food was only just warm and overcooked it took ages to get served.

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peter fryer . 2023-11-15

MORE AT Google

Great service and very nice atmosphere.

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Steve Nicholas . 2023-11-01

MORE AT Google

Ordered via the app, that was not a good start. They managed to make a plain cheeseburger by adding mustard and pickles and onions and ketchup-again. The cup didn’t have the monopoly peel off. No mozzarella (again) ice cream machine I think he been put out to pasture because they never have any. Generally this place is a corporate piece of excrement.

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Andy Edwards . 2023-10-17

MORE AT Google

We have received our delivery from McDonald's pentywn Cardiff. It's be 1hour since I ordered the delivery. So please how long it's going to be

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Lynn Jones . 2023-10-14

MORE AT Google

AVOID A DELIVERY FROM HERE. FREEZING CHIPS WITH A HAIR IN ONE BOX. STONE COLD BURGER WITH GREASY COLD BACON. NEVER SEEN SUCH DISGUSTING INEDIBLE FOOD THAT COULDN'T BE EATEN. MISSING ITEMS.. EVERYTHING LOOKED LIKE IT HAD BEEN THROWN INTO A BAG. TRIP ADVISOR REVIEWS ARE EXACTLY THE SAME SAID. 0 "STARS" DON'T EVEN TOUCH WHAT THEY SELL

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Jane Pooley . 2023-10-12

MORE AT Google

Don't open on time ever! Says online 6am you'll be lucky if someone's opened the door at 7am

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E H . 2023-09-13

MORE AT Google

This is the worst place I have ordered from. It seems small but this place will never give sauces or straws or anything to that effect. When you order things specifically to be with the sauce and you get something dryer then sand it is ridiculous at this point. We have given them plenty of chances to the point I have previously driven up to them to sort out the order and they still make the same mistakes DO NOT ORDER if you want your full meal simple as that

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Callum Harris . 2023-09-09

MORE AT Google

Can't fault them on anything. All staff encountered were friendly and greeted with a smile. Drive thru was fast and food too hot to eat straight away - a rare occurrence on visits to other stores.

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Dan . 2023-09-08

MORE AT Google

We absolutely love McDonald’s breakfast Marcus always looks after us. He is especially lovely to my mum who goes in often alone, he really make time to talk to her. That means the absolute world! Lovely restaurant with great food

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Lisa Bishop . 2023-08-28

MORE AT Google

Great food, great prices, very friendly.

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Oli . 2023-08-27

MORE AT Google

Employees close the store during hours where the store is supposed to be open

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Max Vernerey . 2023-08-16

MORE AT Google

Worst service and workers. Food always cold and order wrong. They never answer the phone either.

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Holly Bickerton . 2023-08-15

MORE AT Google

Dreadful food as ever. Like chewing cardboard

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Steve West Director PROPEL . 2023-08-13

MORE AT Google

Very cold food delivered. Very disgusting honestly. Waiting for almost an hour and ended up sleeping hungry 😪😪😪

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Jane R . 2023-08-09

MORE AT Google

Food was hot, which is not always a given. Lots of tech not working, order screens, display screens.. Tables were dirty. This one used to be buzzing in the school holidays…. but now it’s dead, mainly used for deliveries. Recommendation: Avoid.

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Chris Maggs . 2023-08-08

MORE AT Google

The level of incompetence is astounding. I don't remember it being this difficult to read an order when I worked for Macdonlds. Entire meals missing, incorrect items, and substandard food quality including cold or poorly made. Not even once or twice. Every single order has something wrong.

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King Zero . 2023-08-08

MORE AT Google

Only drive thro I know where your food is cooked and ready before your cold drinks. Handed food at window and told to go and wait in the order bay (which was full) for 2 cold drinks! .The food here is warm at best and never hot so I said I would wait at window for just 2 cold drinks which should only take a minute to pour but was told I would hold up the drive thro whilst they filled 2 cokes on the dispenser !! Wasn’t even busy.

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Trail12952015484 . 2023-07-27

MORE AT TripAdvisor

I was deeply disappointed food arrived cold very late and 4 items were missing from my order I called 5 times and no answer infact still no answer ,I WILL NEVER EVER ORDER FROM THIS MCDONALD'S AGAIN AS THIS ISNT THE FIRST TIME THE SAME THING HAS HAPPENED, NEVER AGAIN EXTREMELY UNPROFESSIONAL IN EVERY SENCE OF THE WORD. Of you would like a MCDONALD'S order if from a different one. I have received no refund no reply.

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Marge Cookie . 2023-07-23

MORE AT Google

Max Murray was a great employee. Very polite and helpful. However can’t say the same for the kitchen staff

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Will Davies . 2023-07-19

MORE AT Google

I always go McDonald's whenever i travel , but this one makes me sick , i went there on Sunday around 9-10pm , the fish burger we ate make me and my staff have diarrhea , really really bad .

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Stephen Lau . 2023-07-18

MORE AT Google

I’m a taxi driver and I normally go to mcdonalds for food and to use the toilet This mcdonald today had the cleanest toilet I’ve seen. I hope they appreciate the lady who worked there today

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Mahboobeh Safari . 2023-07-16

MORE AT Google

Absolutely do not bother ordering from this McDonald’s via uber eats. Have ordered online a few times however each order always has items missing so I’m not sure if the fault lies with the staff at McDonald’s not packing orders correctly or the uber drivers taking the food for themselves. However placed an order tonight as a Friday night treat for the family. Food arrived with two meals missing. We then drove to the McDonald’s extremely annoyed to retrieve these missing items that we had paid for however once we spoke to Assistant Manager we were told they could not give us these missing items as we might be “Lying”. I was actually shocked and appalled that she thinks we would go out of our way to drive up to McDonald’s on a Friday night to lie about not receiving two items!! These items would have cost them absolutely nothing to replace. I’m a manager myself and would never have treated customer with so much disrespect her overall attitude was absolutely appalling. You need to take a serious look at your staff McDonald’s service well below standard as well as your customer service

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Helen Pring . 2023-07-14

MORE AT Google

Terrible experience there was a hair in my coke

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Joseph Jones . 2023-07-14

MORE AT Google

Automatic door broken, self service touch screen not allowing payment and orders screen not fully updating. Food OK.

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David Bibey . 2023-07-05

MORE AT Google

Terribly experience after 15 minutes still no breakfast meal. Stood at the counter but everyone looks at you but no staff wish to assist you. In the end I walked out with no meal and no refund. Disgusting customer service

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David Clark . 2023-07-01

MORE AT Google

If I could give this restaurant 0 stars I would. We ordered on Just eat for delivery and when the food arrived it was stone cold and missing quite a bit it all went straight into the bin as it was inedible . Tried calling the restaurant straight away to get it all sorted and after 1 hour (63) calls no one answered the call. So now Im out of pocket and still hungry. Will definitely never use this mcdonald's again.

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Shelley M . 2023-06-30

MORE AT TripAdvisor

Table dirty Area around dirty table dirty Staff presence.... 3 staff members having a meeting on table in corner I presume 1 was area manager as he had his apple laptop out and wearing different short to others There were no other staff until the staff in corner needed something Food took time to arrive Lots of cars waiting outside in food bays Obvious branch more interested in people not ordering as even the little window where food appears from as noone present to even meet and greet customers. The meet and greet window makes store seem very conveyer belt At one point I saw someone who I presumed was a manager due to the top they were wearing who had appeared outside and when I asked if I could possibly have a cloth to clean the table she said yes but continued to have a chat with the group of employees in the corner As an "International" visitor who had only arrived in Cardiff a few hours prior to this it was embarrassing that a 6yr old commented on the state of restaurant and how unclean it was. As an exMcDonald's employee (1994-1996) I dread to think what a mystery shopper would have rated the restaurant and the service that was provided. Let's hope you never get more international travellers as they would think that Welsh people are dirty and not very friendly

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Kelly Al Muhairi . 2023-06-26

MORE AT Google

Quick bite to eat and another one.

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Grahame Ridley . 2023-06-24

MORE AT Google

Utter shambles, children operating the place need a manager with a clue, pleease do yourself a favour and go to a different McDs where you might get what you ordered, hot instead of cold, and not thrown into the bag so the burger scatters all over the insides. Wouldn't have been suprised to see footage on Tiktok of the place showing that they were being deliberately terrible for views it was so bad it can't have been accidental.

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Martin Freelove . 2023-06-22

MORE AT Google

Terrible service, waited 20 minutes and had to get a refund. The kitchen was dirty, chips everywhere, multiple people returning wrong/ cold orders. To top it off one of the workers was visibly wiping their snotty nose whilst prepping food. When we pointed this out we were told “oh yeah he hasn’t prepared your food though”

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Sophie Babbage . 2023-06-10

MORE AT Google

Awful awful awful!! Staff think they are something else, rude to every single customer! All part from Helen and Marcus who can’t do enough for people! Honestly they are both too good for this rude shop! 18 year old managers who look down on everyone! McDonalds you need to sort this restaurant out asap! I work in the same trade and I would never speak to people like they do!

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susancT29XK . 2023-06-09

MORE AT TripAdvisor

I'm not happy the person who served me he had a bad attitude didn't give me all my order I was waiting 25mins a manager went on the till and ordered her self food and had her food before me and didn't not have any hair nets on

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Jack Wallace . 2023-06-09

MORE AT Google

Noah says everything is amazing and tastes marvellous

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JoJo Graham . 2023-06-08

MORE AT Google

Many years ago I worked in this mcdonalds and I do not remember serving burgers that look like this. I get its fast food but it doesn't need throwing into the box. The gherkins were in the box not in my burger the food was stone cold even tho we ate at 11am burger made upside down super disappointed 😑 😒 😐

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Rachel Searby . 2023-06-06

MORE AT Google

Never have milkshakes or icecream.. Wanted to change my order before paying I was told I was not allowed. I Waited in drive thro for 15mins and wasn't allowed to re order so didn't buy anything was very shocked that they turned away costum. Wasn't rude or abusive just asked politely if I could change what I ordered. So left with nothing #Confused 😳

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Jo T . 2023-06-05

MORE AT TripAdvisor

Disgusting behaviour and terrible customer service, we ordered 3 meals on uber eats and only one meal came, the food was cold considering we are not that far from this mcdonalds. We've been trying to call them and they keep hanging up. I would not recommend this place at all!!

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Tomas.A Cottam . 2023-06-04

MORE AT Google

If you want to wait 22 minutes for a breakfast roll meal then go for it,Stone cold&ice was melted it had been waiting that long. The shift manager does not have a clue

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Sam Carter . 2023-05-28

MORE AT Google

Got our order git in the car drove home.. for less nuggets in box and a plain bun..no burger no cheese nothing in it ! . This is the third time our order is or things missing...just crazy ... come on...I no your busy but get the order right please !

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Susannah Underwood . 2023-05-27

MORE AT Google

Called in through the drive thru for a milkshake on a hot day! Glad we weren't stopping as there are only a handful of parking spaces!

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Marisa Taylor . 2023-05-22

MORE AT Google

Continually get orders wrong at your cardiff gate chain, it’s a joke to be fair

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Iwan Williams . 2023-05-21

MORE AT Google

Josh in the drive thru was great. Well mannered quick and efficient and a great member of staff. Keep it up Josh

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David Djalo . 2023-05-16

MORE AT Google

Awful experience, daughters meal didnt even arrive at all, totally forgot halloumi fries and 9 nuggets, not to mention the always forgotten dips. Do yourself a favour and go elsewhere.

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Mica . 2023-05-12

MORE AT Google

Service slow as always, even though not many customers st the time

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Michael E . 2023-05-07

MORE AT Google

So, so, so slow with drive through. Make you park up, in a full car park, then leave you sat for 20 minutes before like warm food is brought out.

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Daniel MacDonald . 2023-04-28

MORE AT Google

Best McDonald's in South Wales, always busy, no stingy food portions, and close to lots of shops.

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Bryan Locke . 2023-04-22

MORE AT Google

If I could I would give no stars. We will never use them again. Fries arrive quarter full every time, drinks turn up with no straws, once we had two boxes of nuggets with nothing in them. Sauces never packed, milk shake machine always out of order, rude and untrained staff. NEVER AGAIN!!!

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Francesca Coles . 2023-04-21

MORE AT Google

A great McDonald's restaurant with ample parking friendly staff and good service. I'd recommend if in the area

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Mike Corsten . 2023-04-19

MORE AT Google

This store is an absolute gamble when it comes to quality of your meal. Be it temperature, incorrect customisation of burgers, if you get sauces, straws, napkins, or even the right portion (medium/large 6/9 box on nuggets etc.) It does tend to be better when you order in the store, rather than online. I don't like the drive thru as its very tight.

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Charlotte Kirk . 2023-04-15

MORE AT Google

Food as usual mcdonalds, service also as usual and nothing was really wrong with it but the toilets are a bit dirty.

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Lily Xx . 2023-04-10

MORE AT Google

A dreadful meal in dreadful surroundings

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Peter Morris . 2023-04-04

MORE AT Google

Love my macccyyyss. Cheap and cheerful what more do you want?

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lovelaughliveadream . 2023-03-29

MORE AT Google

It was closed, Google maps shows it was open. It would be nice if they updated it at least so people don't waste time by going there.

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Kasjan Stocki . 2023-03-25

MORE AT Google

Definitely great,food taste great, the wait was meh, at the time of visiting thid mcdonalds it was pretty clean.

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Razzia G . 2023-03-14

MORE AT Google

Not enough parking spaces, otherwise fine.

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David Aubrey-James . 2023-03-08

MORE AT Google

Went here for lunch on the run. The drivethrough was busy but moved quickly, ordered 3 meals all of which arrived hot and the correct items. The parking at this McDonalds is poor but using the drive through there is plenty available in the retail park.

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V . 2023-03-07

MORE AT Google

Smallest mcdonalds I've ever been too. the car park is too small... boy racers and delivery drivers love to hog what little parking space there is.

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Al1973 . 2023-03-05

MORE AT Google

Mccrispy was amazing service excellent and very clean. Chicken 🐔 nuggets also cooked fresh and very tasty 😋

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Stephen Marriott . 2023-02-27

MORE AT Google

Service is good but it is always so busy. It is always full of Just eat people at night. Not a great experience.

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David Wilkinson . 2023-02-26

MORE AT Google

It's Macdonalds drive thru. How good can it be? It is getting expensive for what it is

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Chris Parry . 2023-02-25

MORE AT Google

My order is often wrong from this mcdonalds or after I've paid at the drive thru I'm told what I ordered and paid for is no longer available which is very frustrating. Usually end up waiting a long time for food. The entrance is not very pedestrian friendly at all so be careful. There aren't many car parking spaces either. Recently renovated but the screen to show order status is not working and the machines to order never have receipts. So many people stood waiting ages for food it gets cramped really fast.

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abigail jones . 2023-02-22

MORE AT Google

Probably the worst McDonald's in Cardiff, if you'd like to have bits missing from your order every time you order, then this is the McDonald's for you.

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Sarah Harding-Roberts . 2023-02-22

MORE AT Google

Almost every single time we've ordered from here with uber eats they've messed up our order the person answering the phone sounds impatient and irritated which makes for bad customer service. It is ridiculous how many times they mess up our orders i wonder how many other peoples orders have gone wrong when they ruined ours soo many times 🙄

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Ruby Johnston . 2023-02-19

MORE AT Google

Drive thru - doesn’t work . Have to park and wait making the whole point of a drive thru moot lol Staff were fine though !

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Gez . 2023-02-16

MORE AT Google

Busy but efficient. The car park is too small

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Ian Suggitt . 2023-02-11

MORE AT Google

Absolutely terrible !!! They made us wait over 20 mins for our meals for them to forget half the order , argue with us then finally bring out a stone cold burger !! Avoid this place if you can

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Jay Lew . 2023-02-04

MORE AT Google

Wrong order got delivered and nobody working their could be bothered to answer the phone so I could try and solve the problem!!!

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Zoe Bennett . 2023-02-04

MORE AT Google

Loved coming to this McD .Everyone was lovely and helpful and snd the place was really clean .

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Swetha K Nair . 2023-01-24

MORE AT Google

I love this MacD its so clean and good customer service with friendly lobby assistants and crew members..💙

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soumya sona . 2023-01-24

MORE AT Google

We decided to dine in for hot food, but unfortunately the food served was not hot, since we waited long (still acceptable) for food we did not asked for new.... More over the apple pie ordered was not hot at all and tasted weird, it was not worth seems like the took gave it directly from fridge..... My all time favourite in McDonald's was apple pie.... But now I have to think again... So sad with this experience.... If McDonald's is going to serve like this, then need to think again before coming next time.

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Dyna Stanly . 2023-01-21

MORE AT Google

Very poor service, incorrect order, items missing and food not very warm. I will be staying away from here in future.

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C Me . 2023-01-21

MORE AT Google

Drive through wasn't working, carpark were full so I parked next door courtyard but received £100 parking fine. Very expensive meal.

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Ray Jafary . 2023-01-19

MORE AT Google

I went in the drive through, placed my order then waited over 5 mins to pay but no one came. I then drove to the second window where I was given my order only then to be told to reverse back to the first window as they hadn’t taken my payment. After leaving I realised my fries were missing. Can’t they they read an order as judging by previous reviews they always get it wrong. My son was then sick after eating his food so they obviously don’t cook food correctly. I would never come here again and would rather drive further away to a different McDonald’s. Totally incompetent staff.

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pam s . 2023-01-17

MORE AT TripAdvisor

Unclean. Child seats were unhygienic. Staff not very friendly. Food was warm and seemed reheated.

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S Khan . 2023-01-17

MORE AT Google

Typical fast food restaurant, standardised food so you know what you're getting. Use the app to order ahead and can park up and have it brought out to you is great.

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Donna Littlechild . 2023-01-13

MORE AT Google

Took over 25 minutes for 2 burgers and a mcflurry. Wrapping half open and burgers stone cold when finally received. Lady before had to come back as they'd missed 2 items from her order. Person after was left waiting over 15 minutes just to order. Gone 10pm at night and only 3 customers in the restaurant and 2 in drive through

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ebony cullabine . 2023-01-02

MORE AT Google

This McDonald's is not open 24 hours despite claiming to be.. I live nearby and have walked over here several times post 9.30pm and it's always closed...

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Russ L . 2022-12-23

MORE AT Google

Drive through closed, cash only, no cold drinks

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Paul Jackson . 2022-12-16

MORE AT Google

Order off just eat been waiting over 2 hours for food called McDonalds over 50 times to find out where my food is and if it’s even been collected and no answer constantly hanging up on me and always forgets things I’ve paid for

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Arian Robinson . 2022-12-16

MORE AT Google

Messed up our order twice today, asked for two breakfast rolls this morning - one with no cheese and one without egg and they both came out with no egg or cheese. A few hours later we ordered 2 triple cheeseburgers and get given 2 double.

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Abigail Thomas . 2022-12-12

MORE AT Google

Forgetting to put in the chips, plus the burgers being cold, after calling up they give me a code after driving back unwilling to give any thing extra for their mistake with not even a sorry about that.

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andy t . 2022-12-10

MORE AT Google

I eat a lot of McPlant, so shoot me!

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Gareth Joseph . 2022-12-09

MORE AT Google

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