Based on 1.910 opinions finded in 2 websites
Based on 1.910 opinions finded in 2 websites
Nº 477 in 558 in Flintshire
Nº 2 of 4 Hamburgers in Flintshire
Opinions
They get the order correct every time, and food never cold. Drive thru fast and efficient. Easy to find.
Ian Hornby . 2023-12-27
MORE AT Google
Very nice staff there and very lovely place as for McDonald’s
Alina Bondarenko (Alya) . 2023-12-16
MORE AT Google
Faulty machines, long waits, no salt on already soggy chips, lukewarm burger all over in the box, watered down coke with little to no bubbles, not much more can be worst than this!
Balázs Kertész . 2023-12-14
MORE AT Google
Plant burgers are simply delicious
Peter Hadley . 2023-12-11
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Food was a bit cold. They were very busy but could have been better 😕
Shaun Davies . 2023-12-10
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We went for breakfast - 2 breakfast muffin meals. One of the muffins was a roll. We like both so it wasn't a problem, but it was entertaining to ask for 2 of something and get 2 different things.
Mart Rees . 2023-12-08
MORE AT Google
Good staff really fast service. Overall very nice restaurant but people live in rubbish underneath tables and the very small restaurant so getting in that restaurant is very hard when it gets too busy hours over the very nice restaurant
Christian boffey . 2023-12-04
MORE AT Google
Overpriced over-popular standard food. Keeps you alive but doesn't keep you healthy.
nick clapson . 2023-11-19
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Called for a drink on our way home, had a flat white and hot chocolate which were nice. Was cold in there due to cold air blowing which is not what you want in November!!
Jayne Mathias . 2023-11-15
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"Fast" food done at a snails pace, prepare to wait 15+ minutes if you're using the drive through, you're better off driving further to Caerwys or Broughton
Olly Bond . 2023-11-09
MORE AT Google
Very busy at lunchtime today, so could not use table service.
Joanne Mawdsley . 2023-11-01
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The staff I felt went above and beyond to make my visit a good 1. They were very helpful and as I rarely come here, made the ordering easy for me to use. My Grandsons loved it too. I will definitely bring them again.
Marg Evans . 2023-10-28
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There was a delay of more than 10minutes as the strawberry sauce needed replacing for the milkshake, our food had been picked and packed so was going cold,took it out to eat it ,fries were lukewarm and my order was wrong, no cheese that I paid for on my mccrispy.
Helen Ayres . 2023-10-18
MORE AT Google
Quick food stop. Drive through rapid
Chris Bolton . 2023-10-06
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It’s good I’ll give the foods 4 out of 5 it’s good not saying it’s bad but I’m neutral
Santino Smith . 2023-10-06
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I can be a difficult customer sometime (sorry) but I have to say the staff never being rude and always try to do their best...kudos to them and welcome in serving the population
Lara Bonaventura . 2023-10-01
MORE AT Google
Does exactly what it says on the tin.
Rich C . 2023-09-30
MORE AT Google
* First time I saw paid bags. * Order burger without one of th ingredients and it was full of it, it was replaced but still alergy is alergy(sticker on the box was stationg that it was without it) * clean * friendly staff
Dar “Venator” . 2023-09-29
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Excellent as always, it would be good if I could throw my rubbish into a big skip as I drive out , and it plays "I'm lovin' it" as my waste lands in there
simon gordon . 2023-09-29
MORE AT Google
It's a Macdonald's. Workers keeping it clean so nice to eat in.
Ceri Ceejay . 2023-09-06
MORE AT Google
Visited here for breakfast. I'd put an order in on the app, but service was impeded by a short power cut, this meant the order didn't get made. Having waited a while, I went to the till where the staff resolved everything swiftly and the food came out shortly after.
Dan Barlow . 2023-09-03
MORE AT Google
What you would expect, kids both had healthy options with their happy meals instead of fries. It was busy but good service. We left satisfied!
Dave Shields Fitness (DSHFitness) . 2023-08-27
MORE AT Google
Don't go with Gary it's just a bit more work
Jason Smith . 2023-08-24
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Not the best example ..always waiting ..grill parking and usually only one kiosk active as they seem to have an obsession with using cones..also they must have run out of salt..Chips are as bland as they come
Dylan Williams . 2023-08-24
MORE AT Google
Food was hot and fresh, well presented and service was great.
Mark Wheeler . 2023-08-14
MORE AT Google
Food was hot thats about as nice as I can make it it was OK. Service was self serve that was way too close to the door so had customers bumping into you as they was trying to enter . But my main disappointment again was obviously the milkshake machine was not working. I legit do not remember the last time I went to a McDonald's and it actually be working I don't go very often anymore but when I do it's never ever working do they did do milkshakes haha
B3V0LuTi0N . 2023-08-06
MORE AT Google
It is what it is, fairly fast food, fairly cheap. Toilets needed a clean though.
Michelle Richardson . 2023-08-03
MORE AT Google
Unfortunately no extra salt available in them little packs at the at the self-service sauce area ....staff was not helpful over this refused to put extra salt on my chips
Peter . 2023-07-31
MORE AT Google
Always great service from Sylvia on the customer area. Food is usually nice but sometimes have to wait a while for it.
Michael Jones . 2023-07-31
MORE AT Google
Food hot and quick service. I use the counter to order, not a fan of the machines.
Brian Lucas . 2023-07-11
MORE AT Google
Clean & Tidy. Friendly staff. Much better atmosphere than in most McDonald's restaurants on the other side of the border. We had McPlant and mango pineapple smoothie.
Adam B . 2023-07-09
MORE AT Google
Most times very busy drive through
Mark Price . 2023-07-04
MORE AT Google
Ordered a Sausage Mcmuffin breakfast meal at drive-thru. Both items stone cold and Mcmuffin looked like it had been thrown around in the bag before I got it. Would have taken it back if I could.
Deevaa46 . 2021-05-06
MORE AT TripAdvisor
Reluctant to go to this McDonald’s because it’s constantly a let down, thought we would give them another chance, but yet again a let down, completely wrong order, didn’t bother checking because of the new drive thru system, I thought I didn’t have to, ordered a bacon roll meal give us a breakfast meal, ordered a bacon flatbread, opens it up no bacons or cheese just the flat bread LOL!!!, what is going on here like.
Buttonherbertlad . 2021-02-06
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Orders a delivery through Uber eats they have it to the delivery driver who phoned me from this number 07701 407026United Kingdom And told me don’t know your address taking t back, I said I have paid you can’t. That! She said take it up with them! They won’t answer phone. Do not use either service shocking
D2148BGracheld . 2021-01-01
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We were in the drive-thru queue for at least 25 minutes, we ordered and then we were stuck at the ordering bay for a further 10 minutes. We got to the pay window and our order had only just gone through, and they said we’d have to wait a further 7 minutes for the apple pie we ordered. Awful service. Completely.
evermore13 . 2020-12-11
MORE AT TripAdvisor
Food is constantly wrong. Ordered food tonight, was given the correct drinks, and asked to park up. Food was brought out to us and we stupidly didnt check it first. Got home and realised the order was completely the wrong thing, not even one correct item, so had to drive all the way back. No reciept given, and staff clearly didnt believe us until they went back and checked the orders on the screen. Appalling service and no way to check if we have been charged for the wrong meal due to no receipt.
sophiedI2621PK . 2020-10-21
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As we were waiting outside ,a couple came from inside with the coment ... disgusting...soon enough we found out why !We were approached from very unfriendly and rude young girl, after giving our order and were made to move around the front and wait, we left literally pushed outside from the staff .We found out later the order was short of two items, which we paid for and wasn't items we ordered. The food wasn't up to standard either Not recommend this place ,neither going there again !
FellowTraveler62200 . 2020-10-10
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The Drive Thru service is great except for the Vacant Expressions from the workers.Great food though!Social distancing queues due to COVID-19 have been quite annoying.Due to the Vacant Expressions from the Workers, I still think they are friendly.I still think that sometimes they can mess up the Sprites:Large Sprite is the main drink I order and either it doesn't taste like normal sprite or the Fizzy Drinks machine is broken.Despite my complaints, I still love going here every once in a while.
Glitchay . 2020-08-29
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Nice people nice service nice food and everything is really clean and nice and everyone is friendly and good
Christianboffey53 . 2020-08-03
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I expect that all McDonalds should be equal in their food standards and their products. How wrong I was. Stopped there for a burger after a long day with my husband. Never again. Someone needs to get this place sorted. The chips were cold, the burger was incomplete. No excuse for this at all. Staff looked disinterested and the place needed a good clean. I see other reviews on this place would seem to bear this out. What are they playing at?
Waxingwonder . 2020-02-20
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Basically he touched up my burger in multiple ways. Then he left a trump which lingered and touched my soul. I’m never going back and Wiiiiiilllll will forever haunt me
Wiiiiiilllll . 2020-01-10
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Called into this McDonald’s after the remembrance parade and they staff could not cope. My order was basic but took forever to arrive, I was just about to receive my tray of food when the manager took an item off it and put it in a drive through bag, this prolonged my wait further. 15 minutes for fast food that is pre done is shocking. I can see now why this McDonald’s has such a poor rating.
MattH740 . 2019-11-12
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The ability to process the correct order is nil. Four times I have been through the drive through, and four times the order has been incorrect and the fries are cold.
janef1969 . 2019-11-08
MORE AT TripAdvisor
To be honest youve got more of winning a tenner on the lottery than with them getting your order, right or the mcflurry machine working...The A55 maccys knocks spots of this team. May be slightly unfair as everyone is polite but it's just like people aren't concerned...concentrating or care. It's a running joke around here with wrong orders and cold fries.
sidesy . 2019-10-10
MORE AT TripAdvisor
I’ve given up going to this place. Every single time I’ve ordered it’s been wrong and cold. When I’ve emailed to complain they don’t reply. The managers clearly don’t give a hoot, so I’ve taken my custom elsewhere!
IvyCat218 . 2019-10-08
MORE AT TripAdvisor
This takeaway is just awful... shouting in the background while trying to order at the drivethrough window... order was wrong at the next window.. then the drinks were wrong.....then had to park up to wait for the order... took ages .. food cold... no sauces offered... no sauces for cheese bites.... same bad service every time... awful
Teri1307 . 2019-10-01
MORE AT TripAdvisor
Missed part of order of a drive throughWhen told they said I would have to go through again or go inside No apologies really they could have adjusted the order like other drive through I’ve been toFood was dreadful cold and milk shake half fullDo not go there worth the five minute drive to Flint or A55
Mount66 . 2019-09-27
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Worst maccies I have been too. The last 3 visits have been dreadful! Items missing not very polite and the food you do get you have to reconstruct. I was given cold chips, asked them to change them for hot ones and was just given the same ones back! Next time I'm gonna drive a mile up the road and go to burger king.
david w . 2019-09-03
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McDonalds is what it is. This one is always clean and tidy but ither than that thre's not a lot to say and normally I wouldn't bother to review. However today one young man really stood out as being friendly efficient and ahead if the game i.e. he looked for things to do. I think his name was Charlie he brought our meal to the table and got straws for our milk telling us he'd get new straws if we needed as now tgey're paper they sometimes go soggy. Just generally polite and friendly and we watched while he constantly checked tables were ckean, the floor was swept and we saw him check the loos. Very refreshing to find a youngster who doesn't need constant supervision.
GPB45 . 2019-08-31
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Got free food and treats for waiting a little long, lovely and friendly workers. Best one my family and i have been too would recommend.
Megan W . 2019-08-09
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I visited the Mold branch with my young daughter recently, I had to pay cash so ordered at the till with a staff member who was lovely. It went downhill quite quickly once I'd paid.. my order of a happy meal with an extra order of fries took a long time. When my order was ready I told the next staff member (long hair in a ponytail but no hat) that the extra fries were missing. She then went to get the extra fries but when walking back to the counter she bumped into a colleague with the fries, touching her arm with the fries causing several to fall to the floor. Not a problem apparently as she then placed them on my tray. When I asked for new fries I was glared at, no apology and off she stropped to get more which were then dumped onto the tray. Had I not been in a hurry & not wanting to cause a scene I would have complained,but I will never ever spend money there again. Basic food hygiene for that staff member is sadly lacking along with manners!
wannabefan . 2019-08-09
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It’s an average McDonald’s big queues after 15:15 when schools finish good iPads to keep the children busy only problem is that students from the mold Alun high school go there after school and start swearing there heads off and the staff don’t do anything about it but young children go there and it’s not nice for them to here in the end I had to speak to them and my friend also had to with children from the same school which is a shame as it’s not our job to do that and it’s the staffs
Kooleve . 2019-08-06
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Girl taking the order on the drive thru needs to learn her manners! Staff certainly don't have enough training in customer service.
SC81SC78 . 2019-07-27
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Visited today for a quick bite, food very nice and didn’t have to wait. Drive through looked very busy. What stood out most were the lovely friendly staff.
j0nesy72 . 2019-07-26
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in drive through often has long queues and they get orders wrong more times than not. inside tables need to be cleared more often friendly staff
rubyf259 . 2019-07-20
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My God, this is by far the worst McDonalds for 100 miles, the breakfast muffin was disgusting, greasy, and thrown together like a badly made bed.....The only reason we didn’t return immediately and throw it in their faces was because we had no time.....Visit this venue at your peril, you have been warned......
paulsE7583HV . 2019-07-13
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Mold Mcdobalds never fail to disappoint. Cant even get a mcflurry right! How hard is it to press a button and put sauce and chocolate in it?!
Shelley H . 2019-07-04
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Every day I call in for two double sausage and egg muffins for breakfast. Yesterday. There were no eggs on the muffins and as it was pouring with rain, i left it until this morning to point this out. The manager refused to compensate me for the missing eggs by adding bacon instead.
John_Legg . 2019-06-14
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Worst Macdonalds in the whole UK. Staff are rude and very unhelpful. There is a particular staff member a large woman who is always on the window no smile no hi nor bye just a ugly upset face who's flings your food at you.
TripbigT . 2019-05-22
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Stopped for a quick lunch, ordered big Mac meal , the fries were in a box and we're definately not the right amount, I counted 12 fries in a practically empty box and the big Mac had 3 pieces of lettuce on it.
tattielovesprestatyn . 2019-05-16
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Monopoly promotions plastered all over windows and walls but they haven’t any stickers left - you don’t find that out until you’ve had your food. And the fries were cold (again).
Trpvsr . 2019-04-27
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Decided to stop at 11.20pm as had been out with friends but hadnt eaten. I ordered a box of 9 nuggets and a large fries. The girl serving on the drive through window giving out the food was useless. I wasn't greeted but simply told it won't be a minute. I was sat at the second window with my car running while they cooked the nuggets. I eventually put my car off. When I was given them the fries were half full and cold. I wasn't parked and the fries were disgusting. The nuggets tasted like they had either been cooked in the wrong vat or they had been cooked twice. Absolutely disgusting customer service. The girl who served me needs retraining in her customer service she should have at the very least parked me and made sure there were fresh fries down for when the nuggets were finally ready. Absolute crap. Always very reluctant to come here I dont know why I havent learnt by now how utterly crap the food and the services are always presented.
Clair J . 2019-04-22
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Visited here with grandchild as you do. These establishments are not somewhere I frequent but i must say of all the mcdonalds i have been to, this is the best. The staff are just the nicest most polite staff i have encountered. Well done.
Scoobs . 2019-02-23
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I don’t make a habit of visiting McDonald’s, however, on the couple of occasions I have, the staff here are completely and utterly useless! Visited on NYE for a quick snack; was told all machines etc were broken (I’m sure it’s just so they could get off work early!) & last night I re-visited, clearly states which McFlurries I wanted, and they couldn’t even get this right! Hopeless!
Rihanna_Revoo . 2019-01-28
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probably the most well kept mcdonalds i've been top with a nice atmosphere and extremely helpful and friendly staff
inbloomx . 2018-12-04
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Popped in whilst up here on business. I’m not a fan of Mc Donald’s and only occasionally use them if I’m out and about and in a hurry. This one is dreadful. Dirty, order took ages and my Big Mac when it did arrive was cold and virtually inedible ! Will never return.
joneseyoaksey . 2018-11-22
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Mold McDonald's never fails to disappoint. The food is thrown together, often cold and always something missing from your order. Fast food it is Not! Often having to wait at the till or drive through. Don't ask for anything different like "no cheese" as this really confused them!! And the wait is even longer! Avoid like the plague!
michelle q . 2018-11-08
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This review has to say it’s a McDonald’s. You all know what they serve and what it’s like inside. Clean. Tidy. Staff always helpful and recommend if you like fast food cooked well at a decent price
640debm . 2018-09-30
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Waste of time,effort and money visiting Mold franchise! Really wouldn't bother! Complete lack of customer service.
laurajanehey . 2018-08-06
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Everything you want from McDonalds - quick and decent fast food without a fuss. Pleasant experience and would return.
christophere825 . 2018-06-28
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Ordered to snack wraps with just cheese and red sauce... no lettuce no spicy sauce!
Zoe F . 2018-06-21
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Avoid drive through they always tell you to park and wait for about 20 minutes maybe if they hired experienced staff then it would be better.
audiolab2004 . 2018-05-26
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Place is empty but still having to park up through drive-in. Does the manager care? No Do staff care? No Total crap. Avoid. Still waiting to get a number for the area manager to complain. Anybody know the head office number
alwyn j . 2018-04-15
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At the collection window I told to park up, I said I couldn’t because she had parked up all the cars in front of me. When I asked why the delay, she replied they were waiting on meat and it would be 2-3 mins. I parked up anticipating a piping hot meal. To my disappointment the whole meal was merely mediocre. The last trip to this drive-thru was also very poor, but given time I decided to give it another go. Nothing has changed, they still can’t cope with a mad rush. Everything has to be parked up, I would strongly recommend Head office doing a secret visit to this franchise when it’s busy at weekends, just to see how much they fail
Iain P . 2018-01-20
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Another visit another rubbish experience. Sat in the drive through for 10 mins then 10 mins in Aldi car park. Stone cold food. The milkshake (runny slop) was warmer. Does the fransise runner of this place actually care.
alwyn j . 2017-11-13
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The best thing I could say about this place is nothing!!!! Food terrible, location terrible, staff terrible, service terrible and as for the drive through re-name it the drive stop and wait for the limpest dullard in the place to wander round Aldi car park till your so called food is stone cold and then apologise when they finally find your car that your food is cooked fresh to improve the quality of it!!! Only to find when said stone cold food is taken home the order is wrong for the 5th time. As you can tell I'm not a fan.
luke111203 . 2017-10-20
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Friendly service and clean and tidy considering the traffic. Situated next to an Aldi if shopping required too.
JohnB3682625 . 2017-09-13
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Large fries clearly weren't large. Sweet chilli chicken wrap fell apart when I got it out of the box! Unhappy - again!
LolaPops2 . 2017-09-10
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We visited this McDonalds yesterday, a treat for our Grandson before school starts. The order was spot on today, food nice and hot, ice cream nice and cold. Nice clean environment and their tables don't seem to have a sticky residue that some cafes have. All in all, a pleasant visit :)
PaulineBryan . 2017-09-05
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This is the third time I have been to the drive through and had to park up.
Gareth J . 2017-08-22
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I reviewed this place last year and its actually gone worse.
alwyn j . 2017-08-17
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Waited almost 20 minutes inside for an order. It appeared the drive through customers were taking priority. We complained and were given medium fries which were warm and soft. This branch of McDonald's is seriously lacking in both training and the quality of staff as it appeared most were of the Variety Sunshine coach type.
Docmatt . 2017-08-17
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Very slow i only ordered cheeseburger and fries took over 10 minutes and it wasnt even busy girl on the till was more interested in tslking to staff than serving
Ding D . 2017-08-16
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Good points:-Freindly staff-Okay food-Good organisationBad points:-Some tables not cleaned-The tablets provided are always greasy
unimollie 9 . 2017-05-03
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I arrived at McDonald's in Mold and was greeted by a very happy and friendly young lady called Morwenna. She was highly organised and efficient and was very patient whilst I decided on what to order for my breakfast. She was able to advise and assist me and provided me with excellent customer service. She is a valuable asset to your Mold store. I look forward to visiting Mold again and being served by Morwenna. Thank you x
592rogerjenkins . 2017-04-28
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Every single time we visit this restaurant, the order is wrong. I always tell myself 'I'm too fussy' but no, I'm not. It's not hard to leave mayo off the McChicken sandwich meal is it really? By the time we get home, it's cold, you call them to tell them they got it wrong and they never answer the phone. Awful!!!
LolaPops2 . 2017-04-26
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I arrived at McDonald's and I was greeted by a cheerful gentleman calledThomas. He provided spectacular customer service; helping us receive the food we liked. He is an asset to the team, he really shone and stood out from the crowd. The food was wonderful and the establishment was relatively clean. I was very pleased with my experience.
Christopher L . 2017-02-15
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Seven times in the last three months I have visited this establishment and on every visit there was a problem, it was either, the order was wrong, the coffee machine wasn't working, or there was no ice cream ! And on every visit we had to wait in parking bay! Never had this is any other McDonald's!
clairebellis1977 . 2017-01-18
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1. The drive through (not thru, we are not in America) intercom system was so loud with unbelievable feedback that we were unable to place the order so had to go to the window to place the order.2. Fast food - NOT, we waited almost 15 minutes for our meal. There were vey few people inside.3. Once home, I started to eat my chicken burger only to be squirted with hot liquid, the chicken itself was not cooked fully and was unedible and I had to spit it out - disgusting!4. I called the branch and it took 5 minutes for them to answer the phone by which time I had run out of patience, but explained the situation to the shift manager anyway.5. I will NEVER visit this branch again.6. McDonald's, I accept is not gormet eating, however the very basic requirement is food that is edible.7. 1st time I've left a review on a website, I had to as it was so bad.All the above statements are fact, not driven by emotion.
BikeCymru . 2016-10-28
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Food is realy poor here milkshakes are like water long waits and you get coned out of money for crappy food
Lisa S . 2016-09-25
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Always slow, never sorry and horrendously rude. Time and time again you get parked up when it's empty and I end up going in myself anyway. Really need new staff or shutting down.
Hannah P . 2016-09-12
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If youve been to a maccies, you know what its like, only thing i'd say here is in the evnings the drive through can be a nightmare, long waits parked for your food.
Ellis6761 . 2016-09-08
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Visited the other day for a plain cheeseburger happy meal for my child and a meal for myself. When I was directed to grill bay I asked for oviously something very dear to the girl behind the window!! Ketchup! Big frown when asked. Again a very long wait in the grill bay along with cars everywhere waiting for food even in the carpark! Terribly managed and terrible food when it eventually arrived! My daughters burger was covered in sly that I had to wipe off! Avoid if you are in a hurry or expecting a decent McDonalds
jonesmold . 2016-09-04
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Visited on Wednesday which is Market Day in Mold so thought we would grab lunch at McDonald's as it's close to car park. Safe bet we thought. Always know what to expect in terms of venue, staff, services and food. Think again. Placed order for four of us. Nothing special. Just as it comes from menu. Waited about ten minutes at counter but food still not ready so advised to take seat and would be brought over. Finding seats wasn't issue as restaurant fairly quiet. Waited further five minutes before food arrived. Not very fast food .Chips were awful. Obviously been standing for ages so just warm and soggy. Took them back and exchanged without any issues. Next to go back were two Cokes which were flat. Initially told must have been standing with ice in them for to long but then when replacement's found to be just as bad staff conceded that gas in drinks machine must need changing and suggested we try something else ! Well it's not something else we'll be trying next time. It'll be somewhere else we try.
Mark P . 2016-08-26
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Wait ages in the drive thru order one cheese burger and get parked for that! (no cheese burgers cooked on a Saturday afternoon?)Take a bite into the cheese burger to have a nice crunchy noise in my mouth, turns out to be all the minging black stuff off the grill. Obviously not been cleaned as often as it should be! As an ex McDonald's employee I see this restaurant as pretty poor everyone I know also thinks the same. In store you never see any adults (proper managers)Just kids. I was left with a horrible disgusting taste in my mouth for most of that day and the black stuff stuck in my teeth. Has to go down as a very bad day because of this !! Feel sick just thinking about it!
Tomo268 . 2016-08-15
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I've been to this many times due to living in the area. The food is standard, breakfast is good. Service is fine. I mean, it's a McDonald's, not particularly exciting.
Padraig Joseph G . 2016-08-09
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How many times do you have to go somewhere until you give up?Im sick of getting home, less than 1/2 mile away, and the food is cold. Another issue is the lack of sauce in the bag after youbhave ordered.This venue is fast becoming a joke.
alwyn j . 2016-07-28
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Probably one of the worst mcdonalds I have visited. 9 times put of 10 getting the order wrong... usually missing fries. Drive thru is the worst bit so safer to actually go order inside and check before walking away!
Jessie2078 . 2016-06-27
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After an evening of shopping we decided to take our four children to McDonald's for a treat tea. It wasn't much of a treat that's for sure. Inside the restaurant was fairly busy and with us being a family of 6 it would have been more hassle finding a table. We decided to go through the drive thru instead.First of all the young chap on the microphone continued to get our order wrong, possibly through no fault of his own as all we could hear was shouting and beeping coming from the kitchens staff and machinery. I eventually drove up to the window to place my order and go through it to ensure it was correct! After the poor lad getting all flustered we finally had the correct order. We drove to the next window, we were give all the drinks and half the food and told to park up. I insisted that all out food come out together as we are eating together. The young girl at the window huffed and puffed and abruptly told me fine and to park up. We had been parked up for some time (almost 15 minutes) before food made its way out. We checked our order and found it to be completely wrong!! I made my way inside to complain and find out where my order was. Although we had the wrong food we had the right receipt with our car reg on. I was given a brief apology and told it would be out in 5 minutes. Another (10-15) later our correct order came out. Unfortunately the fries were awful and barely warm, and looked a little bit like a wilting flower! We gave up at this point!! Such a let down!!
Kerry L . 2016-05-09
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502 Opinions
I witnessed a whole new level of arrogance earlier!I won’t mention names due to Data protection. I lovely young lady name beginning with K was busy at the front sending orders out. She saw me approach the till and politely asked a female manager (who was wearing a white shirt) if she was free to serve me? Obviously it was beneath this Manager to serve me, she went out of her way to find someone who could serve, which took longer than doing it herself. Out of curiosity I watched the female Manager to see if she was busy in all fairness. She wondered up the production line in the kitchen, clearly looking for something to do. She then picked up a small brush and was flickering crumbs off the surface around the nugget counter. If the franchise owner is interested, play the CCTV back because you’ll see for yourself my complaint is based on facts. I called the store to ask for the Store Manager details to send a complaint to. The male Manager jumped to his colleagues defence - saying “she was needed in the kitchen”. It wasn’t busy at the time and she had to look for something to do. Again, I find this also unacceptable! These two Shift Managers are meant to be role models to their team. On a positive note, the two ladies names beginning with K and G, should definitely be recognised for their excellent customer service. Visited Wednesday 17th Nov at 11:48am.
cookedcheeseI witnessed a whole new level of arrogance earlier!I won’t mention names due to Data protection. I lovely young lady name beginning with K was busy at the front sending orders out. She saw me approach the till and politely asked a female manager (who was wearing a white shirt) if she was free to serve me? Obviously it was beneath this Manager to serve me, she went out of her way to find someone who could serve, which took longer than doing it herself. Out of curiosity I watched the female Manager to see if she was busy in all fairness. She wondered up the production line in the kitchen, clearly looking for something to do. She then picked up a small brush and was flickering crumbs off the surface around the nugget counter. If the franchise owner is interested, play the CCTV back because you’ll see for yourself my complaint is based on facts. I called the store to ask for the Store Manager details to send a complaint to. The male Manager jumped to his colleagues defence - saying “she was needed in the kitchen”. It wasn’t busy at the time and she had to look for something to do. Again, I find this also unacceptable! These two Shift Managers are meant to be role models to their team. On a positive note, the two ladies names beginning with K and G, should definitely be recognised for their excellent customer service. Visited Wednesday 17th Nov at 11:48am.
cookedcheese