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3,9

Based on 2.272 opinions finded in 2 websites

3.4Ambience3.9Cuisine3.4Price3.9Service
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Nº 1199 in 1921 in Cardiff

Nº 33 of 63 American in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH.. steakscheesepiesoupfilleteggladypaysteakfishonionbellycookedchickenporkbeautiful

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The food was excellent, as was the service. Thanks to Paul for his attention to detail and also a thank you to our waitress Abbie, who could not have been more helpful.

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RichieSul . 2022-03-23

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Ok so i gave a 5 review but have some serious concerns -First time we have been here, had high expectations as of course it is Marco Pierre White!Started off really well, drinks order taken by a really pleasant server, Dylan, all within 15 mins, so great. Went down hill from here. After 45 mins we had to ask for our drinks, then after a further 30 mins we had to ask for our starters. Baring in mind you are told you only have the table for 2 hours and we had then been there and hour and 15. We had seen other tables who came in after us have there food. Anyway we enjoyed our started and got on with our evening. We then had to ask for our mains as it was another 30 mins after we finished our starters. Mains came, but with no steak knife and no chips, we had to ask for the chips!By then we asked to speak to someone in charge, Kayley. She was great, very apologetic and professional, she explained what had gone wrong. Basically the kitchen staff was not the normal staff and there were issues. (I have read previous reviews so was a bit sceptical about this). We did say that surely the server should be monitoring our table?? Two bottles of wine were taken off our bill as an apology.The server, Dylan - was a charming young man, who tried his best, bless him. He normally worked on the pass so was not used to serving and taking orders let alone keeping an eye on the table - He needed more training, shame on the management for putting him in this position. He was a having a tough night and we could see other customers were not overly impressed. We wanted to tip Dylan (you are ot allowed to give the staff tips). We wanted to do this because he tried so hard and kept failing, but he needed training, he was super pleasant. I hope management see this and award him for his efforts considering.Coffee came, no sugar, had to ask, no spoon had to ask - you couldn't make it up!We had a great evening, even though we were there for 4 hours. We couldn't fault the staff, but management- you really need to look at your systems, and have something in place to monitor tables. You need to train your staff so there are not set up to fail.

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29emmas . 2022-03-22

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Had a wonderful time. Food was lovely and steaks were cooked perfect. We were attended to by Dylan who was absolutely wonderful. Very attentive and nothing was too much trouble.

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G7269EIrichardh . 2022-03-19

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Booked a table for Saturday working my way through the somewhat complicated website.Somehow or other I seem to have missed the small print that says gift vouchers cannot be redeemed on days where there is a big rugby match in town. I regret not addressing this at the time as to my simple mind the voucher is purchased at face value so is the same as cash on the day.However “computer says no” so we were unable to use the Christmas gift.The service was friendly and efficient and the food was fine, but at those prices it was not blow your socks off fare.I will now try to find someone who can make use of the vouchers before they expire at the end of the month, but will not be rushing back anytime soon.

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Tim W . 2022-03-19

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We visited for food in the evening, around 7:30pm. We wouldn’t have known about this restaurant, but booked after receiving vouchers for Christmas. We had to cancel and change the date once or twice due to restrictions on when the vouchers could be used. The Ts&Cs don’t mention that they won’t accept vouchers when the rugby is on. It was definitely worth the wait! The restaurant was lovely, relaxing and quiet. The staff were quick to serve us. Oryan and Paul looked after us all evening, they were first class, nothing was too much trouble. Food and drink orders were taken quickly and arrived as quickly as could be expected. The food was absolutely delicious, I would recommend to anyone to try it. We will definitely be returning again soon!

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rosse29 . 2022-03-18

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The service was really poor. We had booked ahead with a voucher for afternoon tea. The food arrived (underwhelming - nice enough but nothing special) and the waitress walked off without asking if we wanted to order drinks. I called her back and asked for a Prosecco and she didn’t seem to know what a Prosecco was?! Apart from the drinks being served not once did a member of staff check on us. We had to leave our seats and ask for the bill. This is our 2nd visit in 2 months - we had vouchers to use and we have been really disappointed.

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lp888p . 2022-03-13

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We came today for afternoon tea and had a lovely time. The cakes were fabulous and our lovely host Alys made the experience even better. Definitely going to be back soon!

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Kguymer1998 . 2022-03-13

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Very disappointing. Went for dinner - I had to get up and go get the waitress three times in order to be served, as she was busy chatting to her mates - steak was great.We then had to use three different card machines before they found one which worked - which under other circumstances would be forgivable but I was not happy by then Breakfast the next day - it's part of a hotel. Ordered, waited 20 minutes, to then be told it would be another 20 minutes - just for some eggs. At a hotel at 6.30am on a working day people don't have 40 minutes spare to wait for breakfast. So I went hungry all morning on an important working day for me. They said they would refund the cost, they didn't.All in all the food is MPW standard but there is clearly a management issue at this branch - I suggest avoiding it until they sort themselves out

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danpN4581KP . 2022-03-13

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Disappointing food and waiter service.Prawns heads put on plate for decoration as the head chef thought he would experiment …. Not good!!The lady that booked us in was 1st class and very attentive.

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martinsakram . 2022-03-10

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My son was using some vouchers towards a meal on his birthday on Saturday 6th March. He had to book for no later than 4pm. We arrived a few minutes late and apologised. We were left waiting for about 5 minutes while the staff member checked if our table was ready. We were seated near the kitchen (a shame as they had a very good pianist and singer who we could barely hear). We were happy enough with our starters: French Onion Soup x2 and Calamari x1. If you are a steak and chips fan then you are probably OK with the mains choices. I struggled as most were things I cook well on a regular basis such as Macaroni Cheese and Shepherds Pie. I went for the Chicken and Leek Pie, sadly the pastry was hard, the chicken dry and sauce was lacking. We are sure they mixed up how the steaks were cooked for my son and my partner. But they managed to eat them as time was moving on by now. They loved the French Bordeaux they chose too! After being there for 3 hours and not even being offered a dessert we decided to leave and my son asked for the service charge to be removed, which was done with little comment. Despite plenty of staff we felt overlooked and really we all felt the food was average at inflated prices

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Stillblond . 2022-03-07

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Myself and the wife had a fantastic visit! The sumptuous food was only topped by the sui generis charm and assiduous attention of our waitress Vienna. Much like the gentle warmth of a summer evening breeze the atmosphere soothed our souls and we couldn’t have asked for a better service from the young lady! Will be recommending to the chaps at the club for certain! A must visit for the bon vivant among us!

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alexandersN5999BJ . 2022-03-06

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We visited on a busy Friday evening. We received excellent service from our waitress Orian (?spelling). She was very friendly and nothing was too much trouble. The food was excellent, calamari and smoked salmon to start, and fillet steaks for main. It was all beautifully cooked and presented. All in all a lovely evening. We will definitely return.

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Chb36 . 2022-03-06

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Visited yesterday with my family and the service was excellent especially from Orion (not sure I’m spelling her name correctly) however the food was average. Steak was bland and chips over cooked. Mac and cheese was just poor. Such a shame as the restaurant was lovely.Very frustrating that we were not allowed to tip Orion only even though I asked the manager directly if we could to be advised that we couldn’t as that would not be fair to the others, and that she would get a £10 tip if we left a 5 star review. Seems wrong as forcing me to rate 5 star when it’s not just so an amazing member of staff gets a tip she deserves.DEF NOT 5 STAR

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Tracey2707 . 2022-03-05

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Aryan was such a lovely waitress today! Great service and really welcoming- really deserves a tip ! !

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658maisiee . 2022-03-04

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We visited today and had Lauren as our waitress, she was lovely and very accommodating! She couldn’t help enough! Amazing service! Looking forward to coming back again!

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Bethanw2803 . 2022-03-04

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I hosted a ladies brunch in the private dining room and everyone loved it! The setting, the food, the service and venue is fantastic especially Anne Sales Director who sorted it all for me! Also Nosheen who looked after us so well! Nothing was too much trouble Highly recommend this if you want a small gathering 10 people max to sit in a round table setting for brunch or lunch or even dinner!!! Views are good too if the suns shining!!!

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Emma P . 2022-03-03

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The food was average and service patchy. two of the waitresses we had which seemed new has no personality whatsoever and didn’t mutter a word to us all night. The chips came out as we were 2/3 through our mains. The peppercorn sauce was bland. Cheesecake average at best. All 4 of us just didn’t feel it was worth the money. On the positive side the Rioja (£27.50) was very nice and the steak cooked to perfection

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Llew86 . 2022-02-28

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As a birthday treat my wife arranged for us to go for high Tea last Friday 25/2/22. Unfortunately it was not the experience we had hoped for. Whilst the venue was well decorated the it felt quite cold, we waited at least a half hour for the sandwiches to be served and the sparkling water and diet coke took about 20 mins to arrive. I had to go to the bar to ask for our coffees. Overall I thought the service was poor and frankly I would not go again.

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wycliffeb . 2022-02-27

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Another lovely afternoon at MPW! Myself and the girls booked lunch and drinks for the Wales v England game on 26th Feb. Lauren looked after us all afternoon and catered to our every need! Still my favourite place in Cardiff

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Laura D . 2022-02-26

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Busted in a week day, really enjoyed the food! Night was definitely made by our waiter Dylan Walker who was absolutely amazing.

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Jane_alvine . 2022-02-26

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The food was really high quality and tasted fantastic, however service was shocking. We didn’t get spoken to for half hour after being seated despite massive efforts to get the attention of the waiting staff. It wasn’t particularly busy. The one waiter took my drinks order and just never put the order in. He was also quite obviously being rude and unprofessional to the other waiting staff. We asked for the bill and waited at least 25mins. There wasn’t a table that left while we were there that weren’t annoyed by the service. Real shame. Also a very strong smell of raw meat in the bar area - really gross!

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Daydream175447 . 2022-02-25

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The slowest and worst service I have ever experienced.Many others nearby during our time there volubly commenting about the delays and mistakes and appalling service.Waited 20+ minutes at the table for an order for drinks to be taken. Waiter only arrived when prompted by a couple at a nearby table who could see we were waiting and being ignored, waiting staff passing without looking. Another couple twice had to leave their table to ask for someone to come to their table to take their order. We twice subsequently had to ask for our ordered bottle of wine.One visit in between from a waiter to ask if we had ordered a glass or a bottle of wine.Drinks arrived 30+ minutes after ordering i.e. 50+ minutes after arrival at our table.Although early evening neither the chosen starter nor the main course, still on the menu, were available. Delay in returning to table to tell me ordered starter not available. Asked if I wished to choose another starter, without providing me with the menu.Starters arrived about an hour after we arrived at our table, and our main courses about 2 hours after our arrival at our table.Having said the above the food, on eventual arrival, was very good.Insufficient staff numbers, where the staff were trying their pleasant but ineffective best. Real failure appears to be that of the “management”: either ensure sufficient staff, or don’t accept so many table reservations.When asking for a bill that took 20+ minutes to arrive, with a slightly earlier bill given to us relating to a different table.

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Cymru2012 . 2022-02-25

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Table 16. Calamari for starter was nice. Advertised as crispy and basically delivered on this. Medium rare Ribeye for main was decent. Drinks were alright but nothing to write home about. The highlight was the service. Dylan Walker was exceptional.

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JakeBoswell93 . 2022-02-25

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Disappointed with the starter, lots of beetroot very little goat's cheese abkut 10 g i'd guess and the candied walnut was a very light crumb, could barely taste it. Dylan and Orion were lovely staff, who helped us to plan our next day, very friendly and polite.

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Cathy C . 2022-02-25

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Good food excellent service. Latifah was convivial and fun and new the menu inside out. We were imoressed by the chef, who produced excellent modern takes on classic dishes. The wine was good and not unreasonably priced. The brandy hit rhe spot and we got change from £150. Very satisfying.

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Tony M . 2022-02-24

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I had high expectations when booking a meal at Marco Pierre Whites stakeholder bar & Grill, to be disappointed. Well I understand why restaurants have turned to paper menu's due to covid, the purpose of this is diminished when the paper menu's are reused. The Scotch egg starter was excellent, but Goat cheese on the beetroot and goat cheese salad was non existent and the prawn cocktail was very basic.The Main courses were very niceCheese cake dessert was excellent, but the apple and almond crumble was again basic.Service left alot to be desired, there was no salt in the salt cellar, I asked for this was replaced only to given another empty cellar, when I brought this to the attention of the waitress she laughed. When the waiter brought the main meals to the table he didn't ask which meal was which giving the people the wrong meal.

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adrianaN6177GV . 2022-02-23

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Lauren our lovely waitress - was so helpful and friendly- it made our evening even more special. I have worked in Customer Service for many years - and she is a credit to you . Food was delicious.

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fionadR5010KD . 2022-02-22

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Relaxed and great ambience. Excellent service and quality food. Our experience was made extra special by the team from the time we arrived, serving us and throughout our stay, particularly; Sascha, Kayleigh, Oluchi, Jack and Milli. Great personal service with nothing that was too much trouble. We will definitely be returning.

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Carmszani . 2022-02-19

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What a delight to come here for a late lunch with friends. Cerys is an absolute star, making the most wonderful cocktails and Iain was the most gracious and attentive host. Would definitely recommend!! Food was delicious and service was top-notch!!

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stephidoll . 2022-02-14

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Stayed at the hotel Indigo for the 6 Nations Scotland vs Wales match. Understandably, the restaurant was packed but the service did not falter. Our server Iain from Ayrshire was spot on giving great advice on our wine pairing and steak preparation. Iain was engaging and very professional. Dinner was one of the best we've had in the city - being frequent visitors.

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meducci . 2022-02-13

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A bit like the rugby that followed, this lunch was a game of two halves. We booked for 1230 thinking 75 minutes was enough time for two courses then half an hour to get to the match. We actually arrived at 1220, ordered and the staters arrived at 1245. The calamari was excellent. Fresh and beautifully cooked. We then waited until about 1.40 for the main courses to arrive. My pork fillet was over cooked, fatty and only lukewarm. All three steaks were similarly lukewarm and the medium rare fillet was virtually blue. If we hadn’t been racing to get to the game we would have sent them all back to be warmed up or with the pork replaced. Steaks were £30 each btw. The place was half empty so there wasn’t even the defence of the kitchen being busy. A real shame it started so well.

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Chris R . 2022-02-13

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Absolutely awful! Arrived for a pre-booked, pre-ordered meal, to find a disorganized rabble of a restaurant. Staff were all over the place, didn’t know what was going on, couldn’t manage to service drinks and were terrible.When challenged, we were told that on that day, they had staff off sick due to C-19. Trouble is, whilst the service was slow, that wasn’t the issue - the staff didn’t know what they were serving! When asked which burger it was they had brought to the table, they didn’t even know! Inexcusable. Second time in a month and awful both times so C-19 on one night doesn’t stack up as an excuse.Nearly ruined a night out. DONT BOTHER EVER!

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NickW867 . 2022-02-13

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Order was wrong to start Steak was tough, peas undercooked mushroom brought out late as they missed them of stake and mushrooms and had clearly deep fried!!! this is one of the worse meals I have a had in a long time We asked to leave a few bites in and still charged £70 if it was just one thing we would of stayed but everything on the plate was terrible !!Even the peas and chips were totally undercooked And the prawns were clearly from frozen .

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L8864UBlukem . 2022-02-11

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Food was fantastic and service was outstanding. Ian was our host and he looked after our table tremendously. Cerys made the best porn star martini. Thank you

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jademZ569QL . 2022-02-10

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Arrived on time for our booking for my wife's birthday but kept waiting as "they had a big group walk in and they were delaying everything". Food arrived after we were seated but despite telling them my wife didn't eat fish when booking and at the table 3 of the sandwiches were salmon. When the tea arrived I assumed that they are on a water meter as there was only half a cup in the very small pot. Nobody serving and all the tables around us were clearly having same issues. The scones were ok but accompanied by those little jars of jam you get in budget hotel buffets. The cakes were hugely disappointing, don't expect patisserie level, one was a fridge cake and the other two tray bakes.

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477letp . 2022-02-06

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Evening started very well we had to wait for our table that was fine we were abit early so had a drink in bar area .we were then shown our table not in the best spot in the restaurant but you can't have it all ordered starters and main courses quite a few thing off the menu we had scotch egg and French onion soup which was lovely then main course came pork for myself fish for the husband couldn't fault the fish it looked and tastied beautiful the problem was my pork it was undercooked and tough I did eat the middle of it the waitress asked if everything was OK so I told her and she then told the manager I think who wasn't very pleasant at all I didnt make a fuss just a honest opinion they did only charge half price for my meal we were asked if we wanted dessert I said no and we were then presented with the bill we didn't ask for it we hadn't even finished our drinks and had been told the table was our till 9 and this was 8.15 so we left think this person needs to practice his people skills we wouldn't come back was made to feel very uncomfortable

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catherinetT3098KR . 2022-02-05

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Was a little apprehensive , after reading a few disparaging reviews, but rest assured, I cannot recommend them highly enough, really excellent service , one of the finest steaks I've ever been served , all in all the best restaurant experiences I've had in years. Well done Marco,s Cardiff

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768mikeyw . 2022-02-03

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Monday lunchtime, you don't know how it's going to be. Although the it was pretty quiet, service was impeccable and Iain could not do enough for us.Food was the usual high standard, French onion soup is a meal in itself. My wife had the ribs as a starter, which were fab.We had wonderful steaks as a main, but were too full to comment on the sweets.Will be bak there soon.

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civilmanager . 2022-01-31

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Dreadful - Arrived waiting area/bar not cleared / young lady serving very pleasant / restaurant ascetics good - food arrived - sparse and mediocre- steaks etc -I ordered shepherds pie but was too sweet - maybe a personal taste ? I had two mouthfuls my son one -The young staff member who was lovely was insistent at changing it - I suggested something with chicken to be told that would be a twenty minute wait - my son suggested a salad - lettuce/Parmesan arrived / plenty of it - I’m not a rabbit so ate little -the bill arrived - we were charged for the shepherds pie and a full Caesar salad - I questioned that to be told by a rude person who I assume was management that he and the chef had decided I’d eaten half of the pie it so they would charge us - he said it repeatedly - I then said if that was the case I would refuse to pay for the chicken:bacon less Caesar salad also - he was loud and insistent and to be honest embarrassed us and himself - which I told him - the nice young man produced a new bill minus the two items - my advice - don’t waste your time - all hype - No atmosphere -mediocre food and dreadful customer service from the management- the only saving grace is the young serving staff staff - who unfortunately missed out on a tip because of the above

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tracey-bernie . 2022-01-30

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Visited for Prosecco afternoon tea with a gifted Wowcher deal.Was told when booking on the phone that the day we opted for was ‘jam packed’ and we could only get a late seating. This was fine and we expected a great atmosphere as a result.We arrived, stood waiting for someone to serve us in a restaurant supposedly ‘jam packed’ with only two other tables sat down.Taken to table on a dark & gloomy corner, no chance of seeing the view from the windows.It was obvious the poor waitress (who was lovely) had not been trained in the voucher process and her manager was using her as a mouthpiece for dictating ‘rules’. We were stood over whilst trying to connect to get the code as the code we had brought with us (which was the same as the one they insisted on seeing on my phone). There was no WiFi and very poor 5G. During this time we were offered a coffee, gratefully accepted but the milk provided with them had turned and left the coffee undrinkable.After 45 minutes we were told we could have our Prosecco but we would have to ‘upgrade’ our voucher showed it was a Prosecco afternoon tea! Again warned there may be a bill!Food eventually came closely followed by a supervisor who blamed the waitress for only being there for a short time. I advised that it was not her fault and that really the buck stops with the supervisor for not training her and leaving her way out of her depth. He disagreed. This made us feel very uncomfortable.The food was OK, sandwiches fine, scones dry and mixed reports on the cakes. Not offered any further drinks.Left as soon as we could, not given any farewell/ thanks for coming. Ignored!We are fans of Marco but I suspect he would be highly embarrassed to have his name associated with this shambles.Never again.

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memphisto1503 . 2022-01-30

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Firstly I'll start by saying my wife enjoyed her food, and the service was very good, apart from the shouting coming from the serving area.Unfortunately I cannot say the same about my food, I had the Scotch egg which was under cooked and the meat slimey, and quite cold.For main I had fillet steak and garlic prawns. Although well cooked and tender both prawns and steak were not very warm and tasteless. All I could taste was the olive oil, that the plate was for some reason swimming in. This over kill on olive oil upset my stomachIt gets 2 out of 5 instead of 1, because my wife enjoyed her food

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Cynond . 2022-01-29

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After reading the very mixed reviews before visiting I was unsure what to expect from our visit.Could not fault it!- The food was excellent, I had the scotch egg followed by fillet steak with Garlic Prawns. Cooked perfectly. Staff were extremely professional. We will certainly be returning.

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Traveler19952014 . 2022-01-29

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2 ADULTS 3 CHILDREN, Booked 5.30pm saturday evening, arrived 5.30pm, waited 30 minutes for our table, so no big deal but not offered a drink or any update on what was happening, taken to table 6pm fine, ordered drink, came 6.15. so been in here 45 minutes had a drink, Great, ordered food same time 6.15 as cottoned onto slow service, came at 7.15. in the whole hour no staff approached us for any request, we where sat under air con , set very cold for sum reason in the end of January so all sat with coats on in a loveley styled restraunt, ( asked air con to be turned off twice, both said would do right away, nothing changed ) food come 7.15, asked for bill as food arrived as not going wait another hour for the bill, did'nt pay sevice charge as didnt recieve any service, BIill cane to £120, food was good, went to the IVY the night before bill came to £300, and a great experience, the differnce was the service, Sorry Marco i'm abig fan of yours but will be last time you'll recieve any money from me

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LucyE162 . 2022-01-29

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Dylan is an absolute Angel. He is so attentive and makes sure you’re well looked after. Dylan should be commended ⭐️ Tiron is a brilliant manager, she clearly has brought the fine dining skills from England! What a fantastic team!

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RhiannonF63 . 2022-01-29

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Visted MPW again and as always a warm and friendly welcome from Kayleigh. Afternoon tea with Procecco a real treat. Excellent Customed service! Will be back again and again.

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102mking . 2022-01-26

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Had a fantastic meal here. We were served by Lauren who was very attentive. We will be recommending your restaurant to friends and family,and will be returning back soon.

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ruthwT8706HI . 2022-01-24

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I paid for afternoon tea for my mum and sisters as a late Christmas gift and they were thrilled! Very stylish, stylish comfortable decor; really helpful and friendly staff and lovely food - too much in fact so we took some home after it was boxed for us! Definitely recommended and will be returning - thank you

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gaynore2013 . 2022-01-22

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I can’t comment on the food as we never got any. We were seated, waited 40 minutes, asked to have our order taken twice. It was taken and then 15 minutes later we still didn’t even have water. Wouldn’t recommend due to terrible service.

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K150RPhelenc . 2022-01-22

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What a disappointment. Should have gone to McDonalds! Long wait for table, not offered drink, service non existent, awful attitudes from staff, place is filthy. Not special in any way. False advertising on website re offers in Jan.

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lloydie666 . 2022-01-16

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Lovely evening with friends. Great food, we all had steaks, and fabulous cocktails and wine. Thanks you to our waitress Caitlin who made the night even better.

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Dreamer59473499997 . 2022-01-14

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Very disappointed , our booking was early Saturday evening and the only steak available was Ribeye. No fillet or sirloin left . My husband and I both had the Ribeye which was okay , both our sauces were cold though . The staff were friendly but the service was disorganised. As already stated by other reviews this can be as a result of covid. Overall very disappointing.

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Lian P . 2022-01-09

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Extremely disappointed with our visit.Service was not great however it could be covid pressures.Bread starter didnt arrive with other starters and ended up coming same time as mains.Main Steaks x 3 were all disappointing- flavourless steak! Sauce was cold…Paid our bill in cash waitress didnt even bring the change - just assumed it was a tip without asking. Wont be returning!Had such a lovely meal at Swansea - this was disappointment!

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Keldoris . 2021-12-28

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My family of 10 came to this restaurant for Christmas Dinner. It was awful. Our starters came out but not all together and was all wrong, 3 out of 10 of us didn't get our starter until half hour after the first lot were brought out. Main course was the same but 40 minutes 3 of us were without our main whilst the others had finished. we wernt offered drinks and when ordered them they didn't bring them so asked again and they brought only 2 which were wrong. I spent the whole 2 hours asking for our meals or asking for a drink the service is the worst I've ever had the experience of receiving. Our Christmas day lunch which we were all looking forward to after a bad year was ruined. we asked for our money back and left without having the remaining 2 courses. I would not recommend this restaurant to anyone and would definitely not go out for Christmas lunch again as this experience has put us all off as a family.

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Sorayaattard30 . 2021-12-25

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I visited the restaurant for a romantic evening with my husband for our 10th anniversary. We had a lovely evening, team were so friendly and we really enjoyed our evening .The staff went above and beyond and made us a little celebration plate and a couple of free glasses of fizz.Food was delicious, steaks cooked to perfection and the french onion soup was just as good!Highly recommend

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M7531XUemilyt . 2021-12-17

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Took ages to find someone to tell us where our table was, to get any service to order drinks or food. Our starters took half an hour to arrive, same with the mains; fillet was not medium rare as requested, mac and cheese was cold, most of the food was a little tepid. I understood why - I could hear the chef begging for "service" while the staff chatted at the bar. No dessert offered so we had to ask - one waiter laughed he had no idea what a dessert wine even was; no cheeseboard (choice of one cheese). Completely overpriced, poor and slow service, cold, over cooked food.

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PrinceIhoho . 2021-12-14

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Amazing experience, food fantastic and service couldn’t be faulted. Staff attentive and work so hard to make our experience great.

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joan J . 2021-12-13

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I visited Marco Pierre White with friends on Saturday, the food was awful and the service was even worse.A very rude waiter was abrupt, sarcastic and treated us like we didn’t belong there. I can honestly say I’ve never been spoken to or treated as bad as I did by that waiter on Saturday. The whole experience was unpleasant, you do not expect to be treated like this when you go out for a meal with friends. I do not recommend this restaurant and the waiter definitely needs training in customer service skills Avoid this restaurant

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Sahjones . 2021-12-13

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Myself daughter & sister in law visited on the 4th December 2021. We had a awful start to our evening, the restaurant is on the 6th floor, and the lift had broken down, I do appreciate that it was out of their hands, but I’m am a fit 75 ,in the restaurant at the time we’re a few people whe looked as if they had walking difficulties, it did take time for me to get up to the 6th floor god help them. It would have been appreciated if they had offered a complementary glass of wine, they only apologised.Now to the best bit. All three of us had a lovely time, food was really great. The staff were attentive but not overpowering. If there was a small criticism of the food , the prawn cocktails were fab, plenty of prawns, quite a large portion, the turkey dinner was very tasty, the portions were big enough for me , perhaps they could add a few boiled potatoes , for the bigger eaters. Having said all that, we had a really lovely time, and would definitely return .thank you to all the staff

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Christine T . 2021-12-05

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Don’t bother! 20 minutes to get a drink. Poor girl on her own behind the bar. Couldn’t provide my venison which had been preordered 3 weeks in advance. Prawn cocktail starter very nice but you can’t really get that wrong. Rump steak totally tasteless and chips so full of oil nearly had third degree burns. Won’t be going back

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MaxineL174 . 2021-12-04

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Visited for the festive lunch after a busy morning of shopping. Nosheen was our waitress, she was so attentive and ensured we were well looked after. The food was amazing and we will definitely be back soon!

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RhiannonF63 . 2021-12-03

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We ended up in Cardiff for a 2 night break to do some Christmas shopping. We stayed at a hotel 5 minutes walk away from Restaurant and Hotel Indigo. When we tried booking lunch at our hotel, they only served sandwiches so we ended up walking into the city and ended up trying Marco Pierre White - we didn't have a booking, but we were welcomed to the restaurant by a very professional, young lady named Abi who was able to accomodate us. Immediately when we entered they asked about any dietary requirements which was very assuring as I have some severe food allergies. She also supplied us with allergen information along with the menus to help us with our choices. Overall, the professionalism and smart dress of gave us fantastic first impressions. Once seated, we were dealt with by a waitress who promptly. She was already made aware of the dietary requirements which always help us to feel more relaxed. She took our order and relayed messages between the chef who was preparing our food which is hugely important.We skipped starter and went straight for main course - we both had Fillet Steak which was cooked to perfection. We also had some sides which were outstanding. We noted how well the floor was being run by the Restaurant Manager, Paolo who also made sure all our needs were catered for.The food was so good that we decided to return again that evening. We were so impressed we asked for feedback to be passed to the chefs - as it was one of the best meals we had in a long time.When we returned, we were again greeted by Abi, who again dealt with us superbly. Again, I noticed how much of a difference it makes when you walk into an establisment to see not only Abi who was professionally dressed, but all the staff dressed smartly.We were served by a waitress called Cerys, who again equally briefed about my food allergies. This time we went for the festive menu and was given the food allergen information. The restaurant was very busy, and again we commented on how well the Restaurant Manager Paulo covered the floor. He was very attentive, not only to the diners, but ensuring the waiting staff were well managed.The Festive menu was served and it was again, very tasty and was very hot - which is always important to us. This time we did go a desert which was taken by Paolo - it shows the sign of a good manager when they help the staff on the floor out. Again, I asked for some ice cream and I felt assured by the staff on the floor, not only the chefs realised the importance of cross contamination when it came to food allergies.It was getting to the point that the impression that our visits to Marco Perrie White had on us was that we spent most of our time so far in the restaurant - which is a credit to all the staff involved.We booked once again on the last day of our stay in Cardiff. This time we were greeted by a different yong lady but had service which was equally as good.We were waited on by a young lady called Caitlyn. Again, all the same principles were followed with dealing with my allergies. I was really impressed as she made it clear that she would make not only the chefs in the kitchen aware of my allergies but also the bar staff. Caitlyn again, conveyed messages from the chefs regarding my food choices - as there was a risk of cross contamination in the fryer. I have to say, I was very impressed not only that this risk was identified, but also the way the message was conveyed - it must be incredibly difficult for a young waitress to tell a customer they can't have something - I know I'm a nightmare diner when it comes to allergens - but it was all dealt with superbly. The main courses of Fillet Steak and all the sides were cooked to perfection and was some of the best steaks we have eaten - and we eat a lot of steak!Overall we were so impressed with the service we had receied we asked if we could speak to Paolo, the Restaurant Manager - as we seem to be good at leaving reviews when things don't go quite as planned - but never say when it has been outstanding. What we had experienced over out three visits was just that.We said that we were staying at a different Hotel but found ourselves at Marco Pierre White Restaurant in a different Hotel - and that the hospitality, quality of food and drinks, and cleanliness of the restaurant and toilets were all superb. It had such an impression on us that we are planning to stay at Hotel Indigo next time we return to Cardiff so we didn't have to walk so far to get to the superb restaurant of Marco Pierre White.There was also live music on both nights which added to an excellent atmosphere.Paulo - thank you for your hospitality - and please pass on our thanks to Abi, Cerys and Caitlyn for making our visit very memorable.See you soon, Dean & Sharon

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Deanosaurous . 2021-11-28

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I did not like the decor; cold and impersonal. I would call it a bad minimalist style; the bathroom was not even in the same floor. The main course was very good, grilled fillet with a nice presentation of mushroom and spinaches, nice garlic garnish. The fillet was very nice and tender, but it was not cooked as I specifically asked. The starter was disappointing; it was called beetroot and goat cheese but I saw only few crumbles of cheese and not the best quality. I can buy 5/6 packs of better cheese in a supermarket with the same money. Cheesecake was fresh but, again, I had better and cheaper. Can say that the only wow factor were the prices: not so high as you would expect, but expensive compared to the quality.

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W8398LIalessandrab . 2021-11-27

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There was a very rude customer sat on the next table the manager handled the situation very well and apologised to us for his customer behaviour. We received excellent service , our waitress Emma went above and beyond.Thank you Babs

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BabsE7 . 2021-11-27

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Emma with the purple hair was brilliant. Fantastic service. Thanks Emma rudrum for your service xxxxxxx

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Natasha J . 2021-11-27

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Emma with the Purple Hair. Is such a good addition to the restaurant. She is absolutely fabulous. Made our night so good. You need to keep her forever

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alicebZ3073ID . 2021-11-27

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We started so positively with the starters and wine.... But the main came and was unseasoned and cold... the manager took it off the bill and was very understandingOur waitress Emma Redrum was incredible and so welcoming.... Thank you for your lovely self ❤ x

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charlottemD6895ZV . 2021-11-27

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Emma was a fantastic addition to this restaurant. She made our visit completely worth it. We would visit again just to see her!

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W9646MJkatyg . 2021-11-27

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The atmosphere was lovely, our starters where delicious, the live music was incredible and we had a fabulous night, but we were a little disappointed with the mains. We did notice there was a rather large party in at the same time as us and the servers where spread very thin, our mains where a little disappointing but we were incredibly well looked after by our server, Emma Redrum, who was fabulous!!!!!! She couldn't do enough for us.Will try again!!

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Lil_JF . 2021-11-27

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excellent food excellent courteous staff . as we are rather aged we haven't been out because of covid but we felt protected staff wore face masks swabbed tables and an air of cleanliness made us feel comfortable. a special mention to our waitress Emma( who could not accept an individual tip ) who with her smiling face and attentiveness made our evening

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r0berts72 . 2021-11-26

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I've been looking forward to our visit and was left a little underwhelmed. The greeting and waiting staff were excellent and the attention given to my wife who has coeliac disease gave her assurance that her meal would be gluten free. I ordered the signature fillet steak with king prawns and my wife a sirloin. When my steak arrived the prawns looked overcooked/burnt but I accepted that whey may have been chargrilled how wrong I was they were burnt, I wanted a med/rare steak but it was nearer med to well. My wife also found her steak with lots of grizzle. Whilst both meals were OK when the star of the show in a steakhouse is the spinach you have to ask yourself why. When the waitress took our plates she asked about the meal and I mentioned the prawns and she took one look and said they were burned, I expressed surprise that the chef had allowed the plate to leave the kitchen. As I said the staff were brilliant my wife has a great dessert but overall it was a disappointing visit.

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Keiththemac . 2021-11-26

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We went to the Cardiff Marco Pierre White last Saturday night after the Wales. Australia Rugby Match. We were a group of 4 friends and went there on recommendation. After enjoying G+Ts by the bar we were shown to our table, the head waiter guided us around the menu and excellent wine list. A chateaubriand and 2 fillets were matched up to a wonderfully smooth red and the meal finished off with a sumptuous and well chosen cheese plate, accompanied with a nutty port.All through the evening were superbly looked after by Emma and Dave, a 5 star team. A great night out, thank you guysEd

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Adventure56757783549 . 2021-11-24

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We where well looked after from start to finish. The food was hot and tasty with it being so busy they done excellent.

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633darrenh . 2021-11-23

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We were looked after from start to finish. Really good service, fillet steak au poivre was cooked perfectly. Will definitely visit again.

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Neil M . 2021-11-22

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Great food and great service especially as we had big numbers. Would recommend for any occasion. Had steak which was excellent

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simonjX9005OF . 2021-11-22

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Went for a bday meal with friends the service was fantastic! Our waiter Paulo was fun , friendly and made us feel like nothing was too much trouble! Was very busy match day but all the staff were attentive, happy and helpful.Food was lovely, great selection too.Can't wait to go back again!

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camfam25 . 2021-11-21

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Had a fabulous evening. The Food and drinks were great - fresh and beautifully cooked. The atmosphere was pretty special to with a live singer. The service was good from all the staff in the bar and restaurant especially our waitress Emma who was friendly and helpful.

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K8823NTsusanm . 2021-11-21

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We visited the Restaurant yesterday, and it was out of this world. The service was first class. The restaurant Manager Pablo..what an asses to your company. Superb. Nothing was too much trouble. The private dining room was fab for a special occasion and the food was fab. Will definitely be visiting again soon. Thank you

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M3603HKfrancescad . 2021-11-21

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Visited yesterday for a friends 40th!! ! Paulo was fantastic. The afternoon tea room was fantastic. Service, restaurant, food and staff-all fantastic!! Will definitely be back!!!

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NatLH7 . 2021-11-21

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Visited yesterday with my partner and we had the best time! I had the rib eye steak and it was honestly cooked to perfection. The meat was so tender and delicious. My partner had the sirloin steak and really enjoyed that too! Thank you to Lee in the kitchen :) our waitress Cerys was also lovely and gave us great service. She was very friendly and accommodating. Would definitely recommend and will be returning as soon as can! Thanks again!

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Megg123 . 2021-11-21

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We were delayed by 25 minute due to tables not being turned over however we were served by Emma and she made up for it more than we couldn’t asked for. She was informative, helpful, friendly. Excellent service and made Us quickly forget the delay. Thanks Emma !!!

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V3372BXhelenm . 2021-11-20

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Had a birthday meal with friends, didn’t get ask for drinks until 45 mins after sitting down. The sirloin steak was cold, I had it cooked to medium and the meat was very tough and fatty. It’s was very hard to even chew. Partner had a like warm burger and it was appalling as it was super dry. Onion rings were cooked in continuous re-used dirty oil as when you ate them had a strong dirty oil smell. Dessert I can say sticky toffee was good but the cheese cake was one of the worse cheese cakes I have had. The biscuit and the cream cheese was all the same texture, soggy and quite wet. I am not a one to complain and write reviews but for a well known restaurant I expect a certain standard which was not there. We looked forward and was disappointed it’s our first and last I’m sorry.

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littlewonderer888 . 2021-11-20

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Had a meal at the Cardiff Marco Pierre White Restaurant during a recent visit to Cardiff. Great location, and great food, and selection, all served and delivered with a profession service attitude. Well worth a visit.

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Newman1972 . 2021-11-20

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Amazing experience today by Cerys, Lee,Abbie and Kayleigh. Would highly recommend.great atmosphere. :)

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jacobbY1027PI . 2021-11-18

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I recently attended a small event at Marco Pierre White for the autumn internationals. The area provided was well set up and a curtain separating us from the rest of the restaurant made the event feel more intimate and private. The food provided was lovely and the staff couldn't do enough of us. Following lunch we stayed in the bar area where the rugby was put on the large TV for the group. Would definitely recommend for small events!

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Laura D . 2021-11-18

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Absolutely amazing experience today! The food was outstanding, special mentions to the Chateaubriand and the Burnt Cream which were hands down the stars of the show today. The wide wine selection made it a difficult choice but the French merlot we were recommended was amazing and really complimented the meal! We were served today by the outstanding waitress Cerys, who had mentioned she hadn’t been there long but her quality of service was absolutely amazing, she was efficient& catered to all of our needs on the table,So polite (even when we asked her 3 times to take our picture) she had a really good knowledge of the menu and the wines and absolutely faultless in every way! Overall I cannot wait to visit again soon! Da Iawn tîm!

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markjH588PK . 2021-11-18

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Perfect mixture of buffet fruits and a-la-carte cooked breakfast. Chef listed my allergens and cooked a vegan hot breakfast to suit. Very good service.

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msgtours . 2021-11-18

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Brilliant Beaujolais dayI treated my best friend for a meal out and we had a fabulous time, the food was delicious and the service incredible.We were waited on by Emma and she did a fantastic job of looking after us. Atmosphere with live music was brilliant and a memorable day! Thank you

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Salouel . 2021-11-18

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Emma was such a happy and courteous server. Myself and my friend thoroughly enjoyed our Beaujolais day experience at this restaurant. Lovely food, friendly service and lovely live music in the background, I would definitely come back.

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825rachelleg . 2021-11-18

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Fantastic food great atmosphere and service from Cerys, Kayleigh and lee , would recommend to all , perfectly cooked steak

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Q7165SXmarkw . 2021-11-18

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Cerys and Kayleigh was brilliant really enjoyed my time and head chef lee great food and desert highly recommended

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alexdX6907CG . 2021-11-18

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Booked a table but when we arrived no table had our family name on it even though we provided a copy of the booking email. The staff then bumbled to find a table - almost like they were doing us a favour. Table was located near 25-30 young ladies on a hen night so we asked to be moved as the language and volume was a nightmare. We then moved back towards the bar area to wait for a better table and had a drink (which we had to beckon a member of staff over that was standing around so we could order). Got to our new table which was far better. The manager was very apologetic which I have to say was very good of him (at that time) First course - could have done a lot better in my local pub or in my kitchen at home.Main course - 4 dishes come out - unfortunately 2 dishes were right and 2 were wrong. Sent the 2 dishes that were wrong back so me and my son sat there and watched my wife and daughter eat. 10 mins later the same dishes arrived back but with king prawns on top of the steak. Food could have been great but the only thing that was hot was the king prawns. We finished our food and left without paying a service charge. Good luck to the manager - you have your work cut out turning that around - my experience was poor and Marco Pierre Whites in Cardiff needs to seriously step up. And your toilets are pretty disgusting too!!! Don’t bother with a response to this - it’s just another excuse and no I would never come back. Shame really as this used to be a great place to be.

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1982jags . 2021-11-14

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Poor. Go to Pasture instead. Don't let the narrow selection of steaks fool you, less is not more in this instance. Chips were okay. Calamari was determined not to keep the breadcrumb coating close. The sirloin was tougher than Dot Cotton.

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Aled E . 2021-11-13

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Birthday celebrations unlimited prosecco.. Marks 1st day and he kept the prosecco topped up! Excellent service from Mark, Peter, Paolo, Sascha, kayleigh, Hannah, Lauren, milli. Mark was the star of the show! Thank you

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Keli5325 . 2021-11-13

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My husband and I visited the restaurant as a little treat, using one of the vouchers we had purchased during lockdown. Service was slow despite the restaurant being empty. Food was ok but when I asked to box up my half eaten meal I had to sign a waiver. WHAT??? Never ever had this before in any UK restaurant!!!Secondly when went to use the voucher to pay, the bill was less the value by about 20% and was told that if we used the voucher we would forfeit the whole value, hiding behind T&Cs that were clearly not stated on the voucher. When we spoke to the manager she was rude, abrupt and said that I was wrong for leaving a review based on one bad experience. I don't think so. Sort out your service and I would not have to leave a review. We used the voucher and asked for the excess to be applied to another couples bill. Eating here you are only paying for a brand. Not value for money and definitely rubbish service. Would suggest you spend your money elsewhere to have a much more pleasurable experience.

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Aislinn B . 2021-11-12

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So I filled in the feedback form sent to me after our visit in the hope that some form of apology or just a response of some form would come back, but sadly not. I booked this as a surprise weekend for my partners 50th and should have been one of the highlights but we were left very disappointed! We were not told what was not available on the menu as we were sat down so partner was disappointed once he made a decision and it was not available. We waited over 30 minutes for our first drinks which only arrived after we chased them, twice, when they finally arrived one of them had obviously been sat on the bar for half an hour as the ice had completely melted! our food arrived about 2 minutes after this and was nothing special at all, the steaks were ok, the Mac and cheese was like pasta and water with no sign of any cheese, the spinach was cold. No one visited the table to ask us how the food was until we asked for the bill! We spent about 10 minutes trying to get someone’s attention to order another drink which only happened once we got up and ordered it ourselves. The food and the service really was terrible and such a disappointment. We went to Yates’s the following day, they were very busy with the rugby being on and the service was better and the food nicer than a Marco Pierre White restaurant! We had mac and cheese in both places and Yates’s was better!! We eat out a fair bit and I can honestly say I have never had such a bad experience in any other top restaurant. I really hope they were just having a bad night!

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411karenj . 2021-11-11

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Superb, great drinks, great atmosphere. Starters were phenomenal and THE best chunky chips I’ve ever tasted. Highly recommend. Steak is advised to go medium rare as rare is a bit too alive

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Gwladys_street_87 . 2021-11-05

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We stayed at the hotel and at reception we were invited to book a table time at the restaurant, which we did not realising was a steakhouse. We're not great meat eaters. This was the last night of an 11 day road trip throughout the south of UK, where we had some fabulous food and accommodation. We had the French onion soup, a Cesar salad, a beet salad , a portion of spareribs and one glass of wine. Overall the food was poor; some of the lettuce on the Cesar salad was brown, the spareribs were dry and overcooked and served with a side of paper! The butter served with the bread was unusable because of its saltiness. The onion soup was superb and beet salad flavourless and mediocre. Staff were friendly, but service was very slow. Staff made excuses for the food. A poor experience overall. Couldn't recommend.

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mtwj . 2021-11-02

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Visited at lunchtime for a business lunch . We were the only two persons in the restaurant. The service at the table was friendly and efficient . Sadly during the meal all we could hear was someone singing Michael Jackson songs at the top of their voice from the kitchen area and shouting . This continued through out our meal. The food on the whole was nice enough but the whole situation was pretty unbelievable. I received a questionnaire from the restaurant following the visit and informed them of my disappointment. I am yet to receive a response .I was really looking forward to this visit but am very disappointed .

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BKW65 . 2021-11-01

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Pre match drinks, made so much better being served by Millie. Best bar staff ever ! She was so lovely

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clarev1978 . 2021-10-30

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Good selection of foods, including some vegetarian dishes; great ambience and is situated at top of hotel. Service is only ok which let down the overall rating for our evening meal here

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Daniel M . 2021-10-29

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