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3,7

Based on 1.437 opinions finded in 3 websites

4.2Ambience4.2Cuisine4.2Price3.7Service
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Nº 421 in 635 in Newport

Nº 50 of 68 Other cuisines in Newport

CUSTOMERS TALK ABOUT DISHES WITH.. chickensteakpizzacookedriceburntlambmeatsaladcheesefruitbeautiful

comment_iconOpinions

This place is a Halal by default. Pls don't embarrass yourself by asking as it is a traditional Lebanon restaurant. The hummus is really fresh, authentic and devotional when you have it. Must try the bread too, it is so soft we could not have any softer anywhere. The chicken and mutton doner plate is next, very tasty juice. The fresh juice mix is the next top, all varieties at 3.50.is quite pricey but the whole place for fresh food we could spare this 3.5 for fresh juice. Keep it up Lilo, thanks.

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Senthil Kumar Umapathy . 2024-03-12

MORE AT Google

Food here is terrible compared to other grill places. Chewy, tangy, over cooked. The owner doesnt seem to care anymore about his food quality. Its a bit of a drive but i would suggest anyone in newport to go sarays in cardiff. 100× better than here

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alam mottakin . 2024-02-28

MORE AT Google

Missing items i called the store and i was hanged the phone , they said there was nothing they can do.apart from taking my money and running away with it. Shameful

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Harold SJ . 2024-02-11

MORE AT Google

For me it's the best... Delicious food... I try lamb steak, lamb qouzy, and the mushroom sauce it's really good 🤤

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Elvis Pantazi . 2024-02-10

MORE AT Google

Paid my first visit to Lilo Grill House tonight to order a takeaway. Ordered 2 starters (Mixed Mezza + Mousil Kubba) and 1 main (Kofta Kebab) to the value of £30. 15 minutes later I collected my order and travelled home. Unfortunately, I had not checked the contents of my order and discovered that only one of the starters was present. This made me feel stupid for not checking things and also a sense of mistrust at Lilo for their unprofessionalism / or perhaps dishonesty. The restaurant had no sit down customers to attend to at the time I placed the order and overall seemed very quiet. I would encourage you to check what you are being provided with, before you accept it, especially if you are a new customer or live some distance away.

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Christian Robinson . 2024-02-09

MORE AT Google

Very nice food. I love the ribeye steak so much with tasty mushroom sauce. I am a regular there.

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Loylus Miah . 2024-02-02

MORE AT Google

Lovely food, great fruit juice and smashing service.

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Robin Castree . 2024-01-17

MORE AT Google

Ordered online, they cancelled the order after 45 minutes of waiting. Called the restaurant and they explained they had no driver to my location. I asked why they were accepting deliveries to my address if this was the case and they hung up. Used to love this place but won’t be ordering again. Very poor customer service.

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Ben Jeffries . 2024-01-11

MORE AT Google

Ordered for delivery 2 sharwama on chips both the salad separate with 3 pots of garlic and mayo and 2 cokes £47 in all the salad was tiny I wouldn’t even say it was enough for 1 person the sauces was literally a spoonful in each tub and they didn’t deliver the cans of coke complete rip off sticking to my usual place from now on VALENTINES ON CHEPSTOW RD BEAUTIFUL FOOD

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Vicky . 2024-01-07

MORE AT Google

Never again, donner was very thin food was below standards and the drink was not pleasant. I give them an extra star for having a prayer facility.

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Sohail . 2024-01-03

MORE AT Google

Delivered the wrong order. Spent over half an hour trying to contact them, no one picks up. Addition: been over 1.5 hours and no answer

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m b . 2023-12-16

MORE AT Google

Food awful, Louis my boy fancied waitress Disgusting

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Craig leith . 2023-11-28

MORE AT Google

Excellent food, fantastic service

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Leo Hughes . 2023-11-18

MORE AT Google

Great dining place. We had a very large booking across 3 big tables. Most of the had travelled from London. The food came out at different times. But was hot and fresh. The drinks were really fresh and yummy The dividing of the bill was complicated than needed to be. But we made it work. Sure to return again for the delicious food

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Kam Kamli . 2023-09-08

MORE AT Google

Went there at 1pm stated open on door, drove all the way from Midlands and it wasn't open. They don't answer the phone either

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Rumaisa Safi . 2023-09-01

MORE AT Google

Really bad service, too much time wasted, all waste the money, never come back again this place, really rude staff,

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Mish malik . 2023-08-24

MORE AT Google

One of the best restaurant I've been to In the UK. The service was really good attending to whatever we needed promptly. Welcoming to both us and our young children. Theres booths which are quiet secluded for families which is nice. Theres a prayer room for Salah. Its central and parking can be found near the central jamia masjid for free.

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Ibrahim - . 2023-08-03

MORE AT Google

Ordered food and it came 1 hour late and it was completely different order very disappointed !!! ☹️

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Tibor Balogh . 2023-07-28

MORE AT Google

The food is absolutely beautiful I'm really fussy when it comes to food but I really have no complaints about anything spot on 100%

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lee smith . 2023-07-18

MORE AT Google

Best Middle Eastern food iv tasted. Perfectly cooked, big portions,everything totally delicious. Highly recommend. Good value

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Asha Chuhan . 2023-07-08

MORE AT Google

£75 takeaway tasted and had portion size like I had ordered for £25 from Morriston. Extremely overpriced and small portions average taste

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sparrow fitzy . 2023-06-03

MORE AT Google

Let's start with the food, the starter took some time to arrive but was delicious. Then the dinner took even longer and we ordered 3 things: chicken shawarma, chicken shish and lamb cusi. The shawrma was really nice but a bit too oily, the chicken shish was alright but a bit dry but last but definitely not least the lamb cusi was terrible the meat and rice tasted average untill we tried the sauce and out comes a long strand of hair embedded in the sauce. They gave us a compensation meal and some free water but no one could eat after being put off by the hair. Next the service: the service is a bit slow but the server was really sorry for thr hair and was really kind and offered us more food and another lamb cusi so that was fine. Atmosphere: the place big time needs a renovation its all old but not antic old it was mouldy old and they tried to make it look nice but it kind of failed.

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yakub enver . 2023-05-31

MORE AT Google

Ordered through them on Uber eats food arrived raw binned the entire order their excuse was that’s how it’s meant to be would not recommend avoid at all costs unless you want food poisoning

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kuba mazur . 2023-05-31

MORE AT Google

Delivery was an hour late, pepperoni feast pizza had mushrooms on which isn't stated on their website as containing - this pizza was ordered for my son who is allergic to mushrooms 🤬 Ordered the mighty meat feast pizza received a pizza with 4 tiny pieces of chicken on there was more onions and sweetcorn than anything else 😫 this is the first and last time I will be ordering from here absolute shambles 🤨

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Jo-louise Jenkins . 2023-05-22

MORE AT Google

Ordered a Deliveroo. They were terrible. Arrived an hour later. Phoned twice and they couldn’t care less

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S Dineen . 2023-05-18

MORE AT Google

Cold food delivered one hour late. Will not order again. Pathetic customer service

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Niazi . 2023-04-30

MORE AT Google

Extremely poor customer service. Food not delivered despite of 30 min above the delivery time. Will not order again

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Aqsa Jehan . 2023-04-30

MORE AT Google

I had food from here the other night and ordered donor on chips and cake for delivery but was given rice and donor that was insanely buttery and made me feel sickly, also there's a lady that works in the restaurant that's absolutely awful at service and is absolutely horrible to customers she works In the front

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Dilawar Miah . 2023-04-29

MORE AT Google

Waited over an hour and half. Pizza was cold and didn't even taste the best. First and last order.

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Natalie Jones . 2023-04-06

MORE AT Google

Food took an age it seems although we were the only table there. It was a great spread. Would be better if selected traditional dips/sides were on the menu alongside the " meat heavy" offerings.

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Gary Mason . 2023-04-05

MORE AT Google

WARNING: DO NOT EAT HERE! The Lilo's in Cardiff (owned by same people) was infested with rats as shown reported on ITV news, Wales Online etc. Owners have appeared in court and heavily fined. They clearly don't care about hygiene - do you really want to chance eating at one of their other restaurants?

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Dan Sacchi . 2023-04-04

MORE AT Google

This restaurant was prosecuted and found guilty for extensive health and safety issue; rats throughout the premises. Reported on sky 24-March

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Christopher . 2023-03-25

MORE AT Google

Ordered via Deliveroo and it was diabolical! It took nearly 2 hours to arrive and was just about warm, asked for cutlery which wasn’t provided, paid for a whole chicken but received half and the salad was soggy. Never again!

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K DR . 2023-03-21

MORE AT Google

I have been there first time it was so nice the food was very nice tasty , customer services was excellent but just it was cold I think if they work on heating that would be brilliant to make the environment comfy .

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Bebo Satti . 2023-03-17

MORE AT Google

Really lovely food, picked up a takeaway. Staff really friendly, good prices and food was yummy. I will definitely be returning for a dine in meal.

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Alice Bowden . 2023-03-15

MORE AT Google

Good value for money. Lovely food.

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basseemah Hassanin . 2023-03-12

MORE AT Google

Decided to give Lilo a go for the first time and definitely won’t be doing so again. Delivery was almost 2 hours after I ordered through Uber Eats. Estimated delivery time was 35-55 mins and when I called the restaurant to get an update after an hour, the food still hadn’t been made yet let alone on its way. Was told they were sorry as it was busy but there was no updated estimated arrival time given on the app which the restaurant can amend. When the food did arrive it was mildly warm and lacked in any flavour. Massively disappointed!

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Toni Edwards . 2023-03-07

MORE AT Google

Shawarma for a week or more. It can take an hour and a half for the food to arrive cold and full of junk.

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Mohammad AI ahmad . 2023-03-01

MORE AT Google

Extremely disappointed with this place. We ordered two chicken shawarmas with rice. Advertised as chicken breast... clearly was chicken thighs. Tastes of nothing. Very bland. Only reason i gave two stars is because the portion size was decent however i wont be ordering from here again.

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Laura Steed . 2023-02-17

MORE AT Google

Wrong order each time l buy, l get something different from what l ordered

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7 Organic Hair Oil . 2023-02-03

MORE AT Google

Got a take away last night after not eaten all day. I think it give me food poisoning not been able to keep anything down today. Never going back

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Chris Rees . 2022-12-18

MORE AT Google

You can’t go wrong with Lilo’s family platters, the bad reviews must be competitors. One of the best restaurants in Newport

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Ralph W. . 2022-12-17

MORE AT Google

I have ordered chicken tray with rice and chips yesterday. The food was bland and I found fly's egg in the chicken. Really Really bad food , don't know how old the chicken was. Luckily I saw before I eat all. Don't know how to add pictures other wise I could post that .

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Saidul Islam . 2022-10-23

MORE AT Google

Arrived with no reservation but this was not a problem we were greeted and sat down straight away. The restaurant was busy but not packed out which is always a good sign. We had enough time to look through the menu before we were asked for our orders. Food arrived at a good pace. Would recommend! Food ⭐️⭐️⭐️⭐️ Service ⭐️⭐️⭐️⭐️⭐️ Atmosphere ⭐️⭐️⭐️⭐️ Food selection ⭐️⭐️⭐️⭐️⭐️ Price ⭐️⭐️⭐️ (wasn't cheap, wasn't too expensive)

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Steven Jones . 2022-10-07

MORE AT Google

I have eaten from there loads times! What i noticed is that if you eat in the restaurant the food is great but when you order at home the food is not that good. Also, pizza medium size looks like small or even xsmall! The restaurant is Mediterranean and says Greek as well. As Greek i can assure that there is nothing Greek on the menu apart the tzatziki which is not how it supposed to be made!!!

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sofia chatzinikita . 2022-09-25

MORE AT Google

Nice platter for 3, shame they don't do lamb shwarma

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Shaz Miah . 2022-09-23

MORE AT Google

Ordered a delivery for a cake etc and what turned up was 3 pieces of meat with some rice when I called the restaurant all I had was sorry were closed now don’t see how you can confuse a cake with meat and rice

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Caitland Hinde . 2022-09-12

MORE AT Google

It is really good hotel and all staff are friendly and helpful thank you so much bristol hotel

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Massara Khalif . 2022-09-12

MORE AT Google

Food was reasonably priced and tasted excellent with good portions. Will definitely visit again

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TFA1 . 2022-09-10

MORE AT Google

Great food, excellent service and reasonable prices. Fantastic!

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Dawud Bone . 2022-09-10

MORE AT Google

Great food. Lovely smoothies. Well worth a visit.

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Danielle Sheahan . 2022-09-10

MORE AT Google

Outstanding! The highlight of any trip to Newport, or even South Wales as I'll happily make the detour to visit. Seems like I always order a fresh juice then the mixed grill with tender lamb and chicken, fresh salad in a great pomegranate molasses dressing, crisp chips, light and fragrant rice, amazing naan bread, lush chilli sauce and THE BEST KOFTA IN THE SOUTH WEST!

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Matt Elsinor . 2022-09-04

MORE AT Google

the food from here was totally disgusting, we only ordered cheese,chips and a pot of mayo. The chips had been cooked once and then cooked again to heat them. I've never ever come across something so vial in all the years of ordering. I will never order from this place again. i would highly recommend ordering from somewhere else in the future.

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joanne demarco . 2022-08-30

MORE AT Google

Polappan food, tied up a few times and took it home

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Desi Traveller . 2022-08-28

MORE AT Google

Good food but a bit overcharged

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Hemlal Ghale . 2022-08-13

MORE AT Google

Amazing food, really warm staff.

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Chris Higgins . 2022-08-07

MORE AT Google

Very hit and miss, but lately a miss every time. Sometimes delicious, other times cold, stale and almost always very late. Not cheap, therefore not worth the gamble. My last two orders have gone straight to the dogs because they never listen to my allergy notes/requests. What about this is worth £16.95? I will not eat here again.

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Shaun Goodwin . 2022-08-01

MORE AT Google

Great food. Also staff were helpful dealing with our order fast when we told them we were in a bit of a rush.

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joe cornfield . 2022-07-11

MORE AT Google

No explanation or apology for a 2 hour wait... If the order couldn't be met it shouldn't have been accepted.

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sarah bousie . 2022-07-08

MORE AT Google

This is the second time we have ordered here now, we have decided to give lilo a second chance and yet again let down! Pizza smelt gross, doughy like it’s a microwave pizza. Mozzarella sticks, onions rings were burnt and melted though the take away boxes!!! (Which is poisonous may I add) The garlic bread was floppy and sticky?! BUTTTT the chips were actually half decent! With the tiniest bit of cheese!! Very disappointed. Will never order again!

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Ashleigh King . 2022-07-03

MORE AT Google

My husband and I visited this restaurant for a sit down meal, an additional service charge of 10% was added, I don’t mind paying service charges but I don’t feel it was deserved in this case. 1. Slow service from waitress. 2. Only one waitress working with poor English. 3. Our drinks and meal arrived wrong. 4. lamb kofta was undercooked - even though we specifically asked for it to be “welldone”. 5. Only positive was that the food arrived fairly quickly. 6. Rude service, no acknowledgement if food was ok or further drinks were needed etc. 7. We left most of our meal, paid and left.

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A P . 2022-06-27

MORE AT Google

Expensive and barely any food having a menu adds 10% yo cost

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Lighting Arrow21x . 2022-06-20

MORE AT Google

We placed an order for two using the Just Eat app, it took 1 hour and it appeared that it had already been delivered but nothing arrived in our hands, my husband called, they informed us that it was on its way but after that it still took another 30 minutes.

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Angelica Aparecida Santos . 2022-06-17

MORE AT Google

Excellent food and excellent service. Second visit, will most certainly be returning. Waiting staff friendly, helpful and knowledgable. Thank you for a lovely evening.

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sally mlewa . 2022-06-11

MORE AT Google

Very Good quality food, large portion, friendly staff, complementary pot of tea after meal.

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Mohammad Pezeshki . 2022-06-10

MORE AT Google

Rubbish restaurant they have charge me vat on top on the menu price and their vat is 10% not 20% like rest of the world Big time thiefs avoid the place to avoid disappointment . The prices in the menu have a 10% extra when you pay the bill

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Claudiu Iordache . 2022-06-09

MORE AT Google

Great food and excellent value for moneyv

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Bridgid Corr (Bidster) . 2022-05-30

MORE AT Google

Just Awful! Ordered via Deliveroo, arrived an hour late, cold and inedible. Pizzas were supposed to be 12" but were 9". Chips were also cold and garlic bread soggy and you guessed it...cold. This is the last time I use deliveroo and will never eat from Lilo again.

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Deborah Wood . 2022-05-15

MORE AT Google

Terrible service , gave me wrong order , after i called them they were rude and just hung up on me , i will never order from them 😡 they deserve 0 stars

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Kat Kakero . 2022-05-12

MORE AT Google

We had a lovely dinner over here, they arranged a big table so we could eat with 16, food all arrived at the same time.

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Charlotte Jansen van Rosendaal . 2022-05-05

MORE AT Google

We ordered a meal for two after this place was recommended by a friend. Was expecting It to be amazing but unfortunately it wasn't. It arrived pretty quickly but was stone cold. Alot of cold saggy chips but not alot of meat. Poor excuse of a pitta bread too.It was very disappointing and we will not recommended it to anyone we know. Sorry

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Claire Steele . 2022-04-19

MORE AT Google

Food was absolutely disgusting, all came cold chips were hard and undercooked and took way too long to come, will never order from this place again absolutely vile l

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Caitlyn Short . 2022-04-18

MORE AT Google

As a child my father used to take my family here, and I can say without any hyperbole that it was the highlight of my week. The food was tender, the meat well seasoned and the staff always eager and nice. Service was often prompt and I recommend wholeheartedly.

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zain najmi . 2022-04-04

MORE AT Google

We have ordered twice and both times food was so good! 💯 recommend. Very delicious!

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Galina Antonova . 2022-04-03

MORE AT Google

Quick and efficient delivery. I super enjoyed my meal especially the falafels thank youuuu💃🏻💃🏻

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Phoebe Morgan . 2022-03-31

MORE AT Google

******* DONT ORDER FAMILY DEAL 1******** FAMILY DEAL 1 Medium pizza, half piri chicken, two sides, two drinks: TOLD IT NEVER INCLUDED HALF CHICKEN, INSULTED ME ON PHONE, ORDER NEVER RECEIVED! TOLD TO SORT IT WITH UBER. DISGUSTING. NO CLASS

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Jon Jones . 2022-03-28

MORE AT Google

The order took a little long to arrive but the food and service was great

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Toluwanimi Kolawole . 2022-03-20

MORE AT Google

Food still brilliant,but prices have gone way up same meals £45 last time within the last six weeks including delivery last night £54

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Glyn Bratcher . 2022-03-12

MORE AT Google

Had a quick meal here early evening, food and juice delicious, the mix grill is epic with 3 super tasty grilled meats, lamb / chicken / lamb kofta. Rice is a delight and everyone loves a chip right? Garlic and chilli sauces really flavoursome with the chilli having a really good flavour not just hot for the sake of it! Flatbread / naan also great.

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Matthew Elsinor . 2022-03-09

MORE AT Google

Hit and miss, Hit is when it's cooked right the meat is nice and tender and it's delivered within the hour, But it can easily be just the opposite, burnt food gristle in the meat and waiting well over the hour for delivery.

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Stuart Goodwin . 2022-03-05

MORE AT Google

So impressed with the food and delivery service! It was the nicest food I’ve had in ages - the food is so authentic and I’ll definitely be reordering 😋 can’t recommend enough!

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Kellybelly679 . 2022-03-04

MORE AT TripAdvisor

Our favourite Middle East style restaurant in Newport. Very tasty mixed grill served on the bed of pilau rice and salad.

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Osz Darjo . 2022-03-04

MORE AT Google

Over priced! The same things that KFC is giving for 4.99GBP, they are selling it for 9GBP! Have you ever eaten a pizza without cheese? I have from Lilo!

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Zain Neil B Ul Abadin . 2022-02-16

MORE AT Google

Delicious food, service could be improved.

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aaliyah ibrahim . 2022-01-27

MORE AT Google

Chips were wet and floppy. Wrap was just too wet and moist. Garlic bread was a 4 inch baguette and it cost £3. It was like all the food had been steam cooked.

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Donny Steelhead . 2022-01-23

MORE AT Google

A bit pricey but food is delicious.

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sadman sakib . 2022-01-22

MORE AT Google

First visit was impressed with service and quality food.Fried bandanna cake was scrumptious.

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Colin Thomas . 2021-12-29

MORE AT Google

I was quite disappointed in the quality of the food. The price was quite high and the portion was small. The food was only half cooked and it was very dry and hard to chew. The taste wasn’t great either. On the other hand the service was good and the waiter was nice but I don’t recommend coming here.

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511sabirh . 2021-12-12

MORE AT TripAdvisor

One of the worst restaurants I have been to, I ordered food for a very high price and I was expecting good food, but what I got felt like a massive middle finger, I ordered a burger and got a wrap instead that tasted like it was dragged across the floor, I also got a beef burger that tasted like nothing and it was like eating leather, they also messed up my entire order and added things onto my order to make me pay more. 1/10 never go here.

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Alan Kiedrowski . 2021-12-07

MORE AT Google

Visited on 4th Dec. Had good expectations but very disappointed. Starter was nice and flat bread warm and lovely. Juice was delicious. Main courses very disappointing, tastless. Falafel was dry and crumbled into small pieces. Shawarma was asked for as red meat but chicken arrived. Music very loud and could not have conversation easily.

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Liz “Bizzylizzywoods” Woods . 2021-12-05

MORE AT Google

We ordered a shared plate we couldn't eat chickens because it was raw. Restaurant almost was empty but our order came very late. Disappointed...

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Onur Gün . 2021-11-23

MORE AT Google

Ordered a pizza through Deliveroo - pizza was late which wouldn’t bother but unfortunately the pizzas were very poor. It was obvious that the cheapest and lowest quality ingredients were used to make a bland pizza.

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Des D . 2021-11-18

MORE AT Google

Great food and customer service was excellent

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Salman . 2021-11-17

MORE AT Google

I face today a Very bad service from Lillo fed up 👎🏻

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shibin Shaji . 2021-11-14

MORE AT Google

Interesting and different seasoning on kebab, tikka in a way. One of the only Newport grills that offers Greek salad etc, good for potassium 💪 Oh yeah and very good portion sizes despite being a bit pricier than elsewhere 👍 Use Foodhub so they incur less fees also❗

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Ciaran Sweet . 2021-11-11

MORE AT Google

Ordered food via just eat at 17.30. Confirmation message with food eta 18.20. At 18.45 no food so contacted Just Eat: told it would be 10 minutes. Rechecked again at 19.30 and Just Eat suggested we ask for some money off our food (£35). No response. Telephone engaged each time we rang. Food finally arrived at 20.15. It was cold. Response from Lilo the next day: no money back. A note of sorry for the delay and hope you enjoyed your food.

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nobster666Cardiff . 2021-11-08

MORE AT TripAdvisor

Ordered food via Uber Eats, it arrived over 1.5hrs late with absolutely no acknowledgement or apology for being late. I tried to phone them 9 times to find out where our order was. Of the 9 attempts, 7 went to line busy, 1 rang out with no answer and on the final attempt (45 mins after the first) I managed to speak to someone who told me the driver had "just left" and will be 10 mins. Again, no apology or acknowledgement for the fact it was already 1.5hrs past the latest time given on the Uber Eats app. The food was tasty, although cold by the time it had arrived and sadly didnt make up for the extended wait. We will not be ordering from here again.

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Kate Massie . 2021-10-29

MORE AT Google

The food was very tasty and in a good size. We ordered from Deliveroo and it showed up around 50 minutes later. The delivery driver was polite and helpful. Thank you for a good service!

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Herr Lindberg . 2021-10-28

MORE AT Google

Poor hygiene. Tables and floor very sticky, plates not the cleanest. This especially put me off going there again. Food is average nothing special. Service is poor, we had to go up to the counter to grab a waiter as there wasn’t anyone to take our order. The waitress was just sat at the front of the shop! Don’t recommend

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Fariha Rahman . 2021-10-25

MORE AT Google

Nice grilled food but not spicy

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Issac Xeque . 2021-10-25

MORE AT Google

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3335 Opinions

The Dragonflylocation-iconLakeside DriveOther cuisines

Visited for Mother's Day on March 10th. Was excited to visit with my family for a 3 course Sunday lunch at an affordable price. Only to leave quite disappointed. We got stuck in traffic, so rang to say we'd be 5/10 minutes late, only to be informed that when we arrived they may not be able to seat us as it's "very busy". We arrived 10 minutes after our booked time and were informed that time would come off our total stay, which was fine. There was a good amount of people in the restaurant, but a lot of tables were empty, so to say our table would be taken I felt was unnecessary. As we were seated at our table we received a text saying that our table was no longer available to us, even though we checked in with staff and were seated. It took around 20 minutes, and calling staff over to us to finally get our orders taken. The duck starter wasn't available, but we opted for soup and the mushrooms. All of which were delicious and nicely presented. We ordered our main Sunday lunches with no issues, however the issues arrived when we received our meals. I had a trio of meat lunch, my parents had beef. The quality difference of meat was shocking. The trio of meat lunch was nice. Turkey was my favourite. The beef was quite fatty and hard to cut. The pork had about 1 inch of meat and 3 inches of jelly fat. My mum's meal arrived and the beef was completely jelly-like and pink. Un-edible really. We enjoy medium well to well done, but this was more like rare, as it was so bloody and pink. We were not asked when ordering how we wanted our beef, so were surprised to see it cooked like this for a normal Sunday lunch. The staff were nice and took it back, informing us that it would be seared and cooked to a well-done standard. When we received the dish back, my mum had two new pieces of meat, that were seared and complete FAT. Couldn't even cut through it, it was like rubber. So we called staff over AGAIN, to be told it was the same two pieces of meat that were originally on her plate, even though they were smaller, thinner and complete fat. The server told us that if we returned it, the meat could come back pink again, so would we like turkey instead? My mum opted for the turkey, and when the completely new dish came it was better, and we enjoyed our meals. The cauliflower cheese was slightly undercooked as it was hard to cut through, as were the pigs in blankets (they were almost grey). For £3.50 a side, the quality should be up to standard. A lot of tables around us were returning their sides and potatoes for being undercooked. The desserts were lovely, probably the best bit of the whole meal. Our servers were nice but being served took such a long time. The head staff were quite rude. I appreciate Mother's Day is busy, but the restaurant wasn't bustling. It was a nice environment and felt comfortable. I was shocked to see the table in front of us after being cleared, to not be CLEANED before resetting the table for the next guests. Unacceptable. Overall an experience that we were looking forward to left us feeling a bit flat. Not sure if we would visit again.

chickensteakpizzacookedriceburntlambmeatsaladcheesefruitbeautiful
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3,5

6 Opinions

Greggs - Commercial Streetlocation-icon42B Commercial StreetOther cuisines

Whilst in the queue waiting to be served 3 people walked in making 6 customers in total. When i questioned this ( a poster in the window states 4 maximum ), i was told by staff that 6 was ok because it was a bigger store. I asked for the name of a lady who started to get abusive with me whilst i discussed this with someone else. Absolutely shocking.

chickensteakpizzacookedriceburntlambmeatsaladcheesefruitbeautiful