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4,0

Based on 210 opinions finded in 1 websites

3.5Ambience4.0Cuisine4.0Price4.0Service
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OpinionsNoteTripAdvisor2104.0

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Visited the Old Thorns main restaurant last night to celebrate a family event and we were all really disappointed. Lying on the floor underneath the chairs was food debris from a previous meal, including a whole bread roll that was very hard – suggesting it had been there a good while. The table had that stickiness that you often feel in cheap pubs. The lass serving us took our drinks order and returned with the wrong bottle of wine which she then opened and started to pour before telling us it was different to the one we’d ordered as they’d run out of that vintage. We felt obliged to accept it (it was ok, just not what we had ordered). We all went straight to mains and having seen the small portions served at neighbouring tables all ordered a side of triple cooked chips. £5 for a very small bowlful equating to around 50 pence a chip – very poor value. Those who ordered duck said it was very undercooked (it did look very red) and about one quarter of the sea bass was inedible it was so tough. The chicken was ok. The vegetables were woefully undercooked and it was probably a blessing that the portions were minute. While we were eating a waitress started gathering the unused starter cutlery from the table – please wait and do that between courses and ask first. We ordered a mix of deserts though three of us plumped for the fruit crumble with custard. More like crumble without custard. We asked the waitress three times for more custard, she agreed but none arrived. Then just as we finished desert the bill arrived – no ‘was everything ok?’ or would we like coffees. I said that we didn’t feel it right to pay for the three crumbles as without the custard they were very dry and not very enjoyable; the waitress disappeared to come back with a bill with one desert removed – she hadn’t listened so we gave up and paid. Summary: the waiting staff looked completely untrained and the service, while they did their best to smile, was very poor. The food was poorly cooked (it had the feel of being rushed) and the portion size was just so small it was silly. The experience cost a little over £40 a head and it felt more like £15 a head value. Best avoided for a while until standards improve significantly.

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Wallyofthesouth . 2023-10-21

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Previous experience was good but this time it was really poor. Starters delivered at different times and only arrived when chased. Carvery was cold and poor selection of vegetables. Potatoes were under cooked and most hard. The only thing that was hot was the gravy! Staff were lacking and also those that were there were not well trained on etiquette. Trying to clear plates before everyone had finished. Atmosphere was poor.

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S9815DTsarahr . 2023-10-19

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My partner and I were looking for a place for Sunday lunch and found the Old Thorns which had a carvery which we like. Booking through their website was easy, although on the day we went the place was pretty empty, so we could have just walked in. My partner walks with crutches and there was a slope up to the main entrance from the car park, fortunately I was able to drop her by the door and then park. Also there were steps up from the reception area to the restuarant and we didn't spot there was a ramp to one side until after we were at the top. The staff were friendly and attentive, when we got to the restaurant one of the bar staff looked over and said "My colleague will be with you in just a moment", which is always welcome. The waiter who showed us to the table checked that my partner was OK with steps before taking us there. It was only one up to a slightly raised section and one down on the other side, but the consideration was appreciated anyway. We had a nice table for two with one of the chairs having a view over their golf course, although the other had its back to the view which was a bit of a shame, but the layout of other tables probably militated against us both being able to see. When the waitress came to see what we wanted to order she also brought a carafe of water without us needing to ask which is a nice touch. We both decided we didn't want a starter, so we went to the carvery. The meats on offer were turkey, gammon and beef, all of which were nice and not dry or overcooked, although the beef was a bit too pink for my partner's taste, but the slices were generous, not tiny silvers. There was a reasonably good choice of vegetables including peas, carrots and parsnips, also they had pigs in blankets, stuffing balls and good sized roast potatoes as well as boiled potatoes too. Probably the only negative point is that the drinks (especially the wine) were rather expensive, but overall we had a very positive experience and it's certainly somewhere we'll come back to again.

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Graham M . 2023-09-11

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The carvery is quite alright, but other meals are below standard to a European at least. With our group they mixed up quite a lot even though we had to pre-order.

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APe4all . 2023-04-28

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Lovely dinner and great evening . Excellent service from our waiter Michael who was helpful and friendly- a real credit to Old Thorns!

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Spencer G . 2023-03-23

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I’m only really writing this review to say what a fabulous waiter we had at dinner yesterday at the Kings Brasserie, Old Thorns Hotel. Ethan served our party of 11. He was attentive without being ‘in your face’, he was courteous and apologetic when things were late and always had a smile on his face. Thanks, Ethan, for great service

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945lydiao . 2023-02-26

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Excellent meal at Kings Restaurant at Old Thorns. Michael gave amazing service and was a great host!

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P782ZMgraceb . 2023-02-26

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My partner and I stopped here for something to eat and drink while charging our car. I asked the barman if they had any alcohol free beer. They did not as they had run out. He very helpfully suggested a shandy and I thought, ok, I haven't had one of those for a long time, why not? Then when we ordered our overpriced food and paid we saw that the shandy had cost £6.30. so I questioned the barstaff about this and pointed out that this was very expensive and, in essence, was overcharging me since a half a beer and a half pint of lemonade (sugary fizzy water) would be cheaper than that. Not much cheaper since they charge £4 for a pint of this "lemonade". But, nevertheless, it would be cheaper. So they say they can't do anything about it - they don't set the prices. But they ask me if I want to speak to a manager. I say yes and they call one down. When Erica arrives she repeats what they've said, shows no understanding of my complaint and talking to me like she thinks I'm stupid says "well you've drunk some" (a mouthful..) and "you saw how much it was and paid". Well, obviously, we didn't notice the rip off price straight away. Now, I did lose my temper a bit at this point and ended up shouting across the bar from my table that they were taking the piss.. so Erica decided to throw me out. I said if you want us to leave you will have to refund us for our meals. So, having made such an issue of refunding a pound she ended up giving us all our money back. Good job, well done.

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alexv217 . 2023-01-19

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Went for a Sunday Carvery for a birthday and definitely will not return. As soon as we sat down the waiter asked what would we like to drink. At that stage we hadn’t even seen a menu! I had a prawn cocktail which had lettuce with brown bits on, not appetising at all, my partner had the pate which also looked non appetising ! After waiting for a waiter to come back to the table to clear it and inform us where we should go for our Carvery, we hadn’t been here before, we gave up waiting and found it ourselves. The Carvery was ok but we had to look for horseradish sauce, gravy etc. empty bowl of cranberry sauce and all was in a mess! Got back to our table with our food and the table still hadn’t been cleared from our starter. We put our dirty plates on the opposite table, which also hadn’t been cleared, the people were leaving as we arrived! At no time did a waiter return to our table, not to ask if everything was ok, not offered more drinks or the dessert menu. A large party of guests eating at the same time as us cleared their own table after their starters! No waiters to be seen we left our table and went to the till to pay, giving up waiting for dessert. After pointing out the poor experience we had we were given a 10% reduction on our bill. Needless to say we wouldn’t recommend and certainly wouldn’t return!

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SusieS88 . 2023-01-09

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We’ve been coming to Old Thorns for our family Boxing Day meal for over ten years as we’ve grown to expect a high standard of food and service, however this year will be the last. Standards have slipped badly, which seems to be recognised by many as the place was almost empty - a first for this time of year, it’s usually packed. Food was tasteless and generally poor. Meat was acceptable but no Turkey option available, a shame for Christmas time. Veg was a very limited peas, carrots and white cabbage, alll was lukewarm. Stuffing was inedible, Yorkshire’s floppy and gravy thin. Veggie option was a laughable ‘carrot wellington’ which was left by 4 or of 5 people. Starters and pudding were limited and uninspiring. A great shame as previous years have been excellent and we look forward to our meal at Old Thorns but after todays experience, we won’t be returning.

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Collaborative P . 2022-12-26

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We booked a night in the hotel so it made sense to book for the restaurant. Lovely place to have your food but unfortunately you can't order much! You had a choice from 3 starters, a carvery is only offered for a main and 3 desserts. When we asked if there was a different menu, the waitress said "if you want a bigger variety go and use the sports bar".... Gee thanks! FYI, this is part of the hotel! So we said that we would give the carvery a miss tonight and we would go to the sports bar. The couple next to us had a carvery and it looked awful and dry. When I asked David, who was running the floor in the sports bar, about the restaurant he said that they served the same thing every day in there! He said that it was a bit ridiculous for people that have a few night's at the hotel. It was all very odd...

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Selena F . 2022-08-20

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Went for Afternoon Tea. Restaurant empty, only 4 people having afternoon tea and yet we had to search for a waiter when we wanted another drink. At one point volume of music was increased and I had to find a waiter to ask it to be lowered. Cakes were dry and did not taste good. Not worth the £18.50 paid. We’ve been here years ago for spa days. My daughter had her wedding here, all excellent. What’s happened Old Thornes….???

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Trustpilot1962 . 2022-08-09

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Carvery was delicious with a choice of meats and a good selection of vegetables, a good choice of starters and desserts were on offer too

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Freddie14614 . 2022-08-03

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We were given a gift for one night stay, golf, evening meal and breakfast. Room was beautiful, golf course was great although a little crammed with people. Disappointing selection of food, carvery for dinner. At beakfast get your own tea and coffee, 'bun fight at the okay corrall' springs to mind! Expect a lovely room, food not great, although staff quite helpful.

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lomax2015 . 2022-06-17

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Choice of a bog-standard cavery - 3 different meats, lukewarm vegetables. May be ok for a hungry golfer but not to anyone with any sort of taste for good food.

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Lullabella . 2022-06-17

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We got given a voucher for an afternoon tea just before the pandemic hit. The hotel were very accommodating and put the end date forward a few times until we could finally get there to use it. It was hubby's 50th birthday and I called...

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kmdWestByfleet . 2022-04-25

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Stay was comfortable, staying for a wedding. Had an evening meal at the Kings restaurant, meal was extremely poor standard and over priced. Babagnoush came straight out of the freezer, pitta bread was very cold, had to look for Feta as there 2 minute pieces...

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shashipat . 2022-04-02

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The old Thorns is a massive Hotel and Golf club so having dinner at the Kings Restaurant which has a high profile one would expect a high profile menu. Sadly not, we went with friends and the best they could offer was a carvery which...

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Padrons9 . 2022-03-23

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We went at a quiet time of year on a mid-week stay, so only a couple of choices of meat but lots of choice of veg and sides.

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spiderinlaw . 2021-10-22

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Stayed at Old Thorns for three nights and ate in the carvery one night. The only option each night was carvery, although I love a carvery I don’t want it 3 nights in a row. Overall it was very average, certainly nothing special. Choice of...

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driveat15 . 2021-08-21

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Had a lovely dinner for two. Food was good but evening was made by the service. Barman Liam looked after us for the evening and was great with wine choices and food pairings. Also did a great job with the espresso martinis to finish the...

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greenway86 . 2020-12-13

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On my visit there was only one choice of meat, quite a lot of uninspiring vegetables, very weak and tasteless gravy. Staff do not seem to be trained as to what’s required, a poor experience really.

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MickH562 . 2020-02-18

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We only stopped here for breakfast during our trip but the food was amazing. Very fresh, lots of choice and helpful/attentive staff. The breakfast selection included a good selection of fruit, yoghurt, cereal/granola, mini pastries, fruit juice/smoothies, tea, coffee and all of the usual cooked...

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Lanie6290 . 2020-02-12

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We had a table booked for 2.30 pm - this was to celebrate Christmas with family that traveled all the way from the Kent coast - over 2.5 hours. My relatives selected their starters and my children selected their carvery, I chose to wait to...

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Malina Z . 2020-01-17

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Average food, expensive for a carvery, staff try their best but not been trained, tables not fully cleared before re-set. Wine glasses not taken away if your not drinking wine.

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EllenCh03 . 2020-01-07

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We arrived on boxing day as a family of 10. The table was a squeeze at best, not even place for side plates (or elbows). The table service was awful, not because of the staff themselves but the lack of them to serve so many...

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CatB247 . 2019-12-26

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We booked a table for a family get together before Christmas, we have booked a table many times for this reason and have always found the food and service reasonably good if somewhat disorganised. Our experience yesterday was not a good one. We were seated...

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valli542016 . 2019-12-23

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The brasserie was beautifully decorated. There were crackers - the super cheap sort but they look nice. The service was fine and the lady who greeted us was lovely and friendly. We only went for one course and a drink and I think it was...

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kneesofthebees . 2019-12-19

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Wouldn't hesitate to recommend the lovely carvery at Old Thorns in the King's Brasserie! The food is delicious with a great choice of meats and vegetables, complemented by 2 different gravies. All with the added bonus of stunning views of the golf course and grounds!

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Teresa G . 2019-12-12

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We thoroughly enjoyed the roast dinner. The food was delicious, and there was great selection. The gravy could have been slightly thicker, but it was still good. However, the staff had zero communication. We were taken to our table and left... nothing was said to...

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RoseannaNews . 2019-11-24

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Overcooked, luke warm food, only one slice of turkey/ gammon offered . Had to ask for it to be microwaved to nake it even edible, god kniws how many hours it had sat there. Nice hotel but food lets it down!

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TerryE719 . 2019-11-23

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Ate dinner in here as part of our accommodation package. It was very busy (so do book). The food was better than your average carvery, but they really do need more than one person serving the food. When we were there the overworked guy was endeavouring to carve meat and replenish all the various vegetable/yorkshire pudding/gravy/sausage/stuffing bowls. An impossible task!

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Leigh C . 2019-11-18

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Great restaurant overlooking part of the golf course. Excellent buffet choice with something for everyone. Food fresh and hot.

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SharronT44 . 2019-11-17

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We had vouchers for two for one meals at

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Frankiegallagher . 2019-11-14

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The Sunday Carvery & breakfast were delicious & food was plentiful with lots of choice. The decor of the restaurant is fabulous, i would highly recommend

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Bryan C . 2019-11-06

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Sunday lunch in the kings restaurant at Old Thorns. Not too busy but we had booked in advance. Selection of buffet salad items for starter along with pate, prawns, salmon etc. Choice of roast meats of pork, gammon, beef and turkey. We tasted them all as part of our group and all very nice.

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ShaunL . 2019-10-27

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We visited on a Sunday for a family roast dinner to celebrate a birthday but we left feeling exhausted and deflated.

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rebeccabH9846HL . 2019-10-01

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Had a meal here on the Saturday night of a birthday stay at the hotel.

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931louish . 2019-09-11

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We came her while staying at the hotel, we got a table easily with a nice view out the window. Service was friendly but we found the menu to be very limited , three of the five started were prety much the same thing? Mushrooms?! I went for carvery and partner had chicken. There was confusion when our food came out and the carvery wasnt explained to me I had to ask. But I did enjoy it and there was alot of choice. We finished and our mains were cleared and we waited and waited for someone to come back or offer deserts. But noone did so we had to chase someone but by this point we didn't want one anymore. They did take money off the bill but as hotel guests we would have had this money off anyway. We also had breakfast here and the guy managing breakfast was really helpful and chatty, there was also alot of choice but it did get quite busy.

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186298Kirsty . 2019-09-10

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When I booked the hotel I paid for evening meal and it was not clear enough that it was only a 2 course very standard tasteless calvery with no other choice, Breakfast was good though.

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vivvy20 . 2019-08-28

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£15 a head BUT the best carvery i've ever had! Roast potatoes were out of this world and every other item top notch.

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Charlotte F . 2019-08-20

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We recently went for our wedding menu tasting. The food was lovely especially the roast beef and lucy who looked after us was great. She answered any questions we had about the menu choices. We were even offered upgrades on wine and a different dessert option to try so we could make the best decision for our wedding meal.

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Ash C . 2019-08-15

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Good quality food both evening , excellent carvery and breakfast has super tasty sausages. Plenty of staff on hand and very helpful

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Nics350 . 2019-08-11

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We stayed one night at The Old Thorns this week which was really relaxing and enjoyable. Thanks to the informative and friendly advice from Alex in the reception team we chose an apartment overlooking the golf course which was very spacious and very well appointed. I would also like to thank Keeley, another member of the reception staff who was so smilingly helpful to me getting through doorways in my wheelchair. Great place for a short break!

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Mo K . 2019-08-03

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Excellent food and service in a splendid location. Staff attentive to your needs. Plush seeing and excellent views over the golf course

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sarahcW1567GP . 2019-06-18

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As part of our golf package, we were obliged to eat in the King's Carvery. Self service, the starters were all salad and the three meats on the carvery were over done and the vegetables looked as though they had been there for weeks. The sweets were a great improvement.

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tithe002 . 2019-05-27

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Had dinner and breakfast here with a group of 12. Enjoyed the selections. Point to mention is that one of our party was Coeliac and the restaurant produced some GF gravy for the evening session and also had GF bread for toast in the morning - well done to OT.

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TheHydesWestSussex . 2019-05-19

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Bought deal on Groupon. Hotel is lovely as are facilities. Food is ok but basic as its mainly a carvery. Still ok value tho for what it is

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Df1964 . 2019-05-08

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Absolutely delicious meal as part of the package staying at this amazing hotel. The meat was perfectly cooked and you’re able to have all three choices at once! The vegetables and potatoes were all tasty as was the gravy. The staff are friendly and helpful. Such good value as well. Can’t wait to go back

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hisnameisjed . 2019-04-27

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Not the first time for lunch in the kings carvery but our first mothers day lunch here & it was delightful.

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leimo . 2019-04-08

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Had a lovely carvery in here a week ago, and so much to choose from. No wonder they are always booked up on Sundays. Could not fault the food at all. The only thing I would say is it might get a little noisy in there when very busy. We went fairly early so not too bad. Staff were friendly too.

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hantsall . 2019-04-03

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Went for Mother’s Day lunch. Understandable it would be busy, so you’d think extra staff would be assigned to the carvery, but nope just one poor soul trying desperately to carve for everyone in an massive queue. It took AGES to get served which also then meant the veg was all pretty luke warm as it sat there waiting for people to get through the carving wait. The whole meal was pretty poor. It seemed like they just wanted to pack the place to make as much money as possible with the minimum effort.

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swimmersteve1 . 2019-03-31

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We drove from Kent to meet friends here for a Sunday carvery, fantastic venue no issues with parking, we met in the outside bar & went inside to order drinks, bar staff really not interested & extremely slow, we then moved onto the carvery restaurant & was sat near the bar, food was fantastic no complaints but spent most of the afternoon watching the bar staff constantly drop glasses off the bar because the bar was literally covered in empty glasses, every 10 mins we were cheering as another glass fell off the bar it was like a scene out of faulty towers, after our food we then headed back to the bar for some drinks unfortunately same extremely slow bar staff on with a personality of a lamppost, staffing here would be the only reason wouldn’t come back which is a shame

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Colincfc . 2019-03-31

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Been a few times for Sunday carvery and each time extremely impressed. Calm efficiency with well cooked meats (beef occasionally not superb but never bad). What really stands out are the vegetables - well cooked and great choice, would be happy for a plate of roast potatoes and cauliflower cheese alone.

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Rollipeikko . 2019-03-20

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My friend and I made a booking for a table for 2 for dinner, and having read previous Tripadvisor reviews I specifically asked if the Brasserie menu would be on offer. I was assured that it would be, and was told that sadly on busy weekends they run out so it then has to be removed from the offering. Well the easy answer to that is to provide more, on those "busy weekends"!

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Hopefu1-trave11er . 2019-03-07

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My husband and I stayed here overnight and had dinner here, the carvery was excellent, plenty of food and choice and plenty of desserts if you had any room left. I would definitely eat here again.

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. 2019-03-03

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The food was really good to eat and very filling. All freshly made too which is good, for a buffet style meal. Thank you all.

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. 2019-02-25

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We have been to the Sunday evening carvery twice now, and have not been disappointed. The restaurant is decorated beautifully and the tables have space between them, so you are not sitting on someone elses lap from a different table! There is a good ambience and the staff are friendly.

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. 2019-02-13

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It was a nice experience to cook our steak on a peace of flat stone that was made of volcano stone with 400 degree temperature. The staff brought all on our table. we really enjoyed and was a memorable night along with other excellent services.

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. 2019-02-13

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I didn’t come with high expectations, I was certainly not expecting a gourmet meal, I just hoped for a casual/simple roast lunch, with decent ingredients. I don’t ever go to carveries normally, so I can’t comment on how this compares. (If I have a roast, it’s usually at home with family).

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. 2019-01-22

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We met up here with a couple of friends to celebrate my wife’s birthday on the Sunday after christmas. Our friends chose the venue. I haven’t been here for many years and have heard mixed reviews from others, mostly negative.

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. 2019-01-17

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Very average. We should have been served a glass of champagne on arrival but we didn't. The food was acceptable & service was okay. The starters on offer were awful & deserts limited. There were some very unsavory people there & bouncers roaming around on Christmas day!!!! Not what I was expecting from a 4/5 star hotel.

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. 2019-01-15

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Our experience at Old Thorns was great we enjoyed our time here

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. 2018-12-30

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We were here staying at the hotel and we booked a spa week-end with dinner included, both of the dinners at the Carvery were good, there is a nice selection of starters and and good roast with lots of sides to choose from

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X5888CLdomenicos . 2018-11-15

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Carvery was nice, service was very slow. We didn’t have starter or desert so I can’t comment on these.

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Michellejp1989 . 2018-11-11

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Staff let this experience down hugely. Absolutely no clue re menu choices, no assistance given with menu choices. Very poor.

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frostyNewYork . 2018-11-09

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Visited last month, Organised a golf day for 12 friends, had a carvery afterwards,

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davidA657HA . 2018-11-07

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We came here to celebrate my friends Birthday. I haven’t been here to eat for a while (maybe a couple of years) and was surprised at how many tables there were for diners. The service was a little slow - I think that there should be more staff for the volume of customers. Our waitress was lovely but I think that she was so busy with other tables- everything was a bit slow ( ordering drinks, clearing plates, after dinner coffees). There was a very long queue for the main carvery which made it feel like a canteen - the food was good though. I checked with the waitress what food was suitable for my dietary requirements ( I am coeliac and dairy intolerant). I also had a jus instead of the normal gravy and separate tongs in case of cross contamination. I would have loved to have had a dessert- there was a gluten free pecan pie - but it contained dairy ☹️ I could have had the fruit salad, but decided against it.

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CarolB248 . 2018-10-28

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Per-booked for a party of six, told the Brasserie Menu was not available only carvery. Vegetarian option was a bland tart ,take it or leave it.Service was slow,30mins to get some drinks on the table!Servers were not trained and had to request table to be cleared several times.Roast beef not edible simply because it was to tough to cut. Tea and coffee utensils were cleared from the table even though we had not finished obviously they were in a rush to get home!!

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ade637 . 2018-10-14

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Nice meal although it was very salty. Staff nice. Buffet style. Good choice but would have liked to have seen cauliflower cheese

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rixon . 2018-10-07

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Went for my sister's birthday,had the carvery. Absolutely brilliant, the staff couldn't do enough for us. The beautiful furniture ,the service was excellent. The food great value for money and plenty of it. The atmosphere calm peaceful, gentle music in background. Will certainly be visiting again.

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CarolK2466 . 2018-10-02

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Went for a meal to celebrate a new arrival in the family. We have vegetarians and gluten free members in the family. Nothing was too much trouble and we all had fantastic food. Thank you

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tamsingrant25 . 2018-09-30

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awful I can rewrite everything but please think carefully before you stay here. I ordered a glass of wine and had to ask for it three times

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metamorphosis2018 . 2018-09-25

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Enjoyed the Carvery on two nights which was very welcome after a challenging round of golf each day. The staff service was very good, cheerful and quick. Most areas were well lite, but if you want to sit somewhere more romatic, sit near the windows. Make sure you keep your receipt after paying as it doesn't always get recoreded at recepetion when paying your final bill.

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rozc776 . 2018-09-24

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Had a Sunday roast here - was lovely. Choose the meat then helped yourself to all the trimmings. It was really tasty. Our waiter could have been a bit more friendly and helpful but still didn’t ruin the experience. We will be back.

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BrightonDefender . 2018-07-29

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We were staying at the old thorns and the £20 per head offer for dinner seemed like it shouldn’t be missed. We had also booked for breakfast.

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Lorna-dixon . 2018-06-25

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We were a party of 14 booked in for a hen party . We had a table booked for 730 . After being seated a waitress took our drinks order very quickly. We had all spent the day in the spa so were very hungry. So after 15 mins of waiting we had to ask someone were our drinks were and how the carvery worked ? . The waitress returned with the comment has anyone had a chance to look at the menu ! . All but 3 of us had the carvery bride to be had a steak 2 others ordered the salmon . We all got our carvery which was very very nice tender meat and good choice of veg . Then 2 raw salmon fillets were put in front of the 2 that ordered it as the waitress walked away she was questioned why!!. Now I did not her answer other than the statement well I thought that was obvious and the reaction of the ladies who ordered it . She then returned with a colleague holding cooking stones a quick hussle to clear some room was needed. Now this was never explained when ordered if it had been they would never had ordered it . The bride's steak arrived after 10 mins someone had to get up to ask for a steak knife . Someone ordered a drink after 10 mins someone had to get up to chase .drink arrive wrong after 10 mins someone had to get up to change it I think you all know how much the table was getting annoyed. Twice the organiser had to speak to the manager who then came back with the usual we are busy excuse and supplied 2 comp bottles of prosecco . Now I have worked in hotels for 15 years and we are all based In a retail / customer care roll. The young lady who served us was given no support from her colleagues or manager as far as I could see . No check back was done at all if this simple thing had been done a lot of the issues would not have escalated to the point it did.

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Helen S . 2018-06-17

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We had lunch today (Sat 9th June) in the Kings Restaurant. It was an 80th birthday lunch, so we’d booked a table and phoned in advance to confirm the booking for an extended family meal. On arrival we were shown to two small tables, the waiting staff said we hadn’t reserved and this was the best they had. There was a quantity of half-eaten food under the tables, which we pointed out and asked the staff to clean up. Disgusting.

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David_Mackay . 2018-06-09

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First class attentive service. Food quality excellent as was the selection on offer. Enjoyable ambience and value for money.

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ACF75 . 2018-05-30

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Great carvery ,well worth any journey.Ambience superb ,you eat overlooking the golf course.I have one criticism ,personally I would like a more varied selection of desserts.

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hurleysofsutton . 2018-05-30

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We had Sunday lunch the weekend of the 20th May. Really good value for money. The roasts were succulent and delicious. The range of vegetables to many to name. Starters, if you were really hungry could end up being a meal on their own. Vegetarian dishes were nicely prepared and my veggie friend announced the Meditterranean tart was delish.

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Maremalade . 2018-05-28

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I ate here recently with my fiancee, the food was exquisite with great service received from all staff within the hotel. Couldn't recommend more highly. Looking forward to going back!

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YidoMaca11 . 2018-03-14

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Beautiful roast beef, moist and tasty. But I must return and try one of the other roasts on offer. Huge selection of serve yourself vegetables made this a very filling and very good value meal. It was full, so don't forget to book! Enjoy!

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ChampagneTruffle . 2018-03-12

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we ate in one night of our two night stay,lovely room with nice views across the golf course.the carvery is ok ,we also tried the hort rocks cooking which was good fun.for such a nice room its a shame there is no Al a Carte ,good service ,its very geared to corporate events.

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hantshawk . 2018-03-12

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Visited with friends for a carvery. Place gone downhill ALOT. The restaurant and bar staff look barely out of school and disinterested in their jobs. Basically it's a kids hangout, more like a youth club. I can only imagine they are cheap labour. Old Thorns, up your game and employ mature, capable people and your clients experience may improve!!

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sarah79x . 2018-03-02

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Ate here twice during our recent visit to Old Thorns Golf & Hotel and I have to say it was good. A wide choice of salad items to start which changed from day to day. The choice of cooked meats were turkey, gammon and beef (which was nicely pink in the middle). Very good selection of vegetables.

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Mashie47 . 2018-01-30

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The Kings Carvery at the Old Thorns 4 star Hotel is located in a lovely resort with a golf course and spar. You should book ahead for the delightful Carvery. The carvery is a must for carvery lovers, Your starter could be a range of salad with paste, prawns, eggs. But then the main carvery has a meat selection of turkey, roast beef (rare or well cooked joints) and gammon joint. The French cook will carve you very generous slices of what ever meat you want. Then there are the trimmings including a good variety of cheese paste, vegetables and potatoes like bacon sprouts, cabbage, carrots, parsnips, broccoli, mash potatoes, roast potatoes, pig blankets, all the sauces, etc. Then for dessert there are a selection of profiteroles, cheese cake, a variety of cakes, ice creams with sweet sauces, creams with all the toppings. Obviously, we should have a pint to wash it all down. I am sure after all that you will be content to just need to roll yourselves into your car and back home. Enjoy.

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Terry Chien Wah W . 2018-01-21

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Just returned from our first visit to Kings Carvery, impressed with the surroundings service and most of the food, however the parsnips (usually one of the best parts of a roast) were horrid - such a shame as there was a superb selection of vegetables and all the others that we tried were fine?! Come on Kings Carvery - look up how to make yummy parsnips please!

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Hazeltokki . 2018-01-14

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Two couples staying at Old Thorns on a DBB package we enjoyed a two course carvery dinner on Saturday night. A wide ranging buffet salad bar to start with a huge selection and a traditional buffet roast of pork, turkey and beef with all the trimmings and tons of different vegetables. All delicious with a decent service and friendly staff and for that reason I’d recommend the Kings Carvery Brasserie.

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Colin12346 . 2018-01-14

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We ate here for the first time today and it was fantastic, perfect setting, lovely staff, great starter cold buffet, so much choice on the carvery, desserts are fantastic again with so much choice. All food was well presented and tasted great. Everyone said they were impressed with the food and the restaurant. We will be returning for some more great food

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Carol J . 2018-01-07

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I have eaten here on a number of occasions and always experienced excellent service. Unfortunately the last time I visited here the waitress was extremely rude, my daughter had arranged for a bottle of prosseco to be waiting on the table, which she had pre-paid. The waitress brought the prosseco saying ‘there’s your prosseco ‘ no greeting whatsoever, she then spilt some prosseco on the table with no apology and didn’t offer to clean it up, another waitress offered to do so. During our meal the waitress made no appearance. Our feeling was that we had inconvenienced her, she made no effort to be friendly or helpful, she very obviously could smile as we saw her messing around and joking with another male member of staff. On paying for our meal we had been charged for the pre-paid prosseco, when we questioned our waitress she became argumentative and defensive, a senior member of staff intervened and apologised.

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352bernadetteh . 2017-12-13

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I travel most weeks and stay in 2 or 3 hotels every week. This was the best breakfast I have had in a long time. Self Service buffet. sitting in this excellent environment was calming and peaceful. the scrambled egg was perfect, not the usual overcooked and watery offer, the bacon was cooked well not just warmed up and soggy.

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ChefJDD . 2017-11-16

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This is a fantastic venue for weddings golf spa , true luxury.But I must say this is one of my favourite carvery’s. For those special birthdays anniversary’s or anything you want to celebrate or just a Sunday treat , this is the place to go. Large party’s should book in advance , but the food is amazing., my wish they had bigger plate.

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lorrainebacon . 2017-11-06

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We were going to the pub down the lane for dinner but we decided to ‘have a look’ at The Carvery. It was fantastic. Beef, gammon & turkey, carved to order (and yes we had all 3), beautifully cooked vegetables, slight crunch just as I like and a whole array of accompaniments from cocktail sausages, stuffing etc. I did not have a Yorkshire pudding but my hubby did. He asked me to try it as it tasted slightly perculiar, neither of us enjoyed the taste nor consistency. However it was a truly delicious meal, good value for money with a young lad serving us politely. Would definitely recommend.

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Diane M . 2017-11-04

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We ate here as part of a spa package, and there was a vast array of choice for the evening carvery. Three choices of meat served by a French chef, several types of potatoes and lots of veg. There was a good choice of puddings too - with ice cream and sprinkles to add. The dining room is well set out, it's large but there are button back banquettes so you are hidden from other diners and it feels cosy.

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allliemk . 2017-10-18

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Lovely food and well cooked fresh vegetables

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jkmcdonald . 2017-10-18

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Another lovely meal,staff very attentive,food was fresh and the meat cooked just right.desserts especially good with a selection of sweets to top up on.

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David P . 2017-09-17

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What shocking service for such lovely food. The food was perfect. The service was non-existent, we had to ask to have our starter plates removed, we had to ask twice/three times for jugs of water. No one asked if we were enjoying our meal, if we wanted more drinks, and when the young lady came through carrying coffee asking if we had ordered coffee, and we replied no but we want to order, no one came back and after waiting we found someone to get the bill for us...... would we go back? doubtful, a meal out is all about the package that includes service!!!!

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Dawn B . 2017-09-04

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Had dinner and breakfast while staying at the hotel. Choice from the carvery for our evening meal was good overall and to a very good standard with the one exception of the sausages, which were over cooked, but in the ground scheme of things this did not spoil our meal.After our meal we had desert, again what we had tasted nice but if you didn’t want cake or ice cream you were out of luck. No puddings were on offer.With regards to breakfast again the sausages were over cooked and didn’t taste very nice, apart from that the rest tasted okay but nothing special.

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sid13 . 2017-08-29

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Really enjoyed our cavery we had here during our stay at old thorns. Plenty of choice and well cooked.

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KHay24 . 2017-08-11

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