Based on 2.628 opinions finded in 3 websites
Based on 2.628 opinions finded in 3 websites
Opinions
waiting for a refund for the undelivered Thai prawn crackers.
Lea . 2024-03-17
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Ordered Ramen very nice but why suddenly put bread in it! ? Not so much this week please don’t put bread in it. That is why I only gave 4 stars.
Finola . 2024-03-09
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Always on point. Taste, quantity, cost, delivery. Well done and thank you :).
Simona . 2024-02-29
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Was delivered late and cold. And I had the electricity off so couldn't warm it up and I shouldn't have to when I make an order to be delivered on time. Didn't get anything but disappointing cold food which wasn't at all pleasant. The customer service did nothing and didn't refund or discount this order!
Louisa . 2024-02-21
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Food was packaged well and arrived in good time. Sushi quality was very good. I have marked down the food quality overall for two reasons. 1- the Singapore noodles was done with linguine instead of vermicelli and an Indian curry flavour. 2- the mixed tempura was 80% vegetables (green pepper, carrot, mushroom, red pepper) and a couple of tempura fishsticks.
Omar . 2024-02-15
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When I called to ask for my food the person I talked with didn't have time to listen to me. I had to call up again 30 seconds later. I think it tas a mix up of the adress, which I tried to explain.
Morten . 2024-02-14
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We ordered food from them on Valentine’s Day at 8:40pm with the expected delivery time being 9:40-10:00. Not only did they not deliver they charged us and we could get through to them on the phone. Very poor service and extremely disappointed as it meant it was too late to order food anywhere else. Update: the food arrived at 10.40pm but one of the items was missing. This added to our disconnect as we were really looking forward to the meal.
lola oyawoye . 2024-02-14
MORE AT Google
Always above expectations. Our fav dishes, the pad thai (duck) and the teriyaki soy don (beef) - tried a new one, Inso Heat Cracker Don (beef) and it was one of the best ever had. Spicy, but not overwhelming the flavours of the veg and meat, just enough to give it that kick . Absolutely amazing.
Simona . 2024-02-10
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Food is always delicious and fresh! Highly recommend chicken karaage so tasty
Faye . 2024-02-08
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Amazing food but waited nearly 2 hours for it
Daisy . 2024-02-02
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Unfortunately the food was only lukewarm which was a dampener on some good food
Peter . 2024-01-26
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The food tasted awful. The sushi dishes were ok, but the quarter peking duck was bad, and both the noodle dishes were absolutely disgusting and inedible. Took around 90 mins from ordering to the food arriving.
Ikraj . 2024-01-02
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Food arrived cold! Very disappointed. The duck side arrived with no side salad as described. The chicken basically was over fried and looked like dust! The rest of the food was just not very nice as it was not hot so was certainly not enjoyable.
Jamie K . 2023-12-31
MORE AT TripAdvisor
I was extremely impressed, food was delicious! I was a little sceptical as the restaurant isn't around the corner I was concerned how warm the food would be, it was piping hot ! The ramen tasted incredible the katsu curry was insane with loads of sauce, my starters was crispy hot and really nice very very impressed 👌 thank you x
Margaret . 2023-12-29
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Lovely food! The duck sushi rolls are amazing! The gyoza was unfortunately cold but I did not mind one bit as it was quite a drive to mine :)
Mieke . 2023-12-20
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Don’t order sushi anywhere else, this place is the best in the area!
Vijay . 2023-12-17
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I've been ordering from here for a while and never been disappointed. Always fresh and tasty, always delicious. My favourite is soft shell crab tempura.
Saint Lucifer . 2023-12-16
MORE AT Google
We been getting takeaways from Inso for many years and we've never been disappointed. The sushi and duck wraps are always great. Only criticism I have is that the duck comes with shredded lettuce and not sprint onion.
Kam . 2023-12-10
MORE AT Google
I’ve been looking for that authentic Pad Thai for a long time and finally found it here! Great taste, generous portions! My new fav place.
Simona . 2023-11-14
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Unusual taste but we really loved it. Sushi are were very fresh and decent size. Thank you! Will be ordering again x
tamara . 2023-11-12
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The food experience was phenomenon. chicken curry laksa, chicken katsu, spicy edamame, and Dragon roll are my family menu. superb. foods delivered on time. excellent
fizal rana . 2023-11-09
MORE AT Google
Food took over 2 hours to arrive
James Connor . 2023-11-03
MORE AT Google
Over 60 minutes late!!! And the hot food was cold and soggy!
Anna . 2023-11-02
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Once again, absolutely delicious! Delivered before time, good portion sizes and really tasty. I look forward to ordering from next ttime.
Steve . 2023-10-28
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Nice food and good portion sizes. Will buy from again.
Steve . 2023-10-27
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I have ordered from Inso pan Asia for many years now and I'm actually very picky eater. Reading some of latest reviews (especially seeing the fork in Dragon roll plate from Nicoleta Maria) Sorry but why are you picking that portion with a fork and then leave nasty review? The green part is fish eggs and avocado! Seeing their response the least you could do is to delete your foolish comment and don't make you look like an empty bucket? I've never commented on anyones review but you just make me laugh. I feel very sorry for the restaurant to even try to explain the most simplest things! The rolls are absolutely perfect and the best sushi I have had for many years, I have used plenty of Mayfair places and very few have such fresh and nice sushi. I really recommend this sushi takeaway/delivery and people who deliver them or breaking them apart with forks are not restaurants fault nor responsibility! PS. they always put things right if there is any mistake (clearly things can go wrong with anyone) but it all matters how it is dealt with! Please people be wise and don't leave false reviews to great places!
Anita Vorobjova . 2023-10-26
MORE AT Google
Our go-to weekend takeout..the food honestly does not disappoint. Must order: Curry Laksa, Sweet chilli chicken, chicken gyōza, Fire cracker noodles/Black bean
Maryam Shaikh . 2023-10-24
MORE AT Google
Delicious laksa soup, decent banana fritters, good size portion of the soup.
Shireen . 2023-10-21
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Ordered my usual Katsu curry and wings and thought I’d get something different so ordered the black bean beef chow mein as, it tasted awful, no flavour and the beef tasted like it was really old. Very poor experience this time unfortunately as I usually really like the food
Yasir . 2023-10-04
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Foods were very delicious. Sushi Dragon roll and Chicken katsu curry were superb. 10/10
Zany Fernandez . 2023-09-28
MORE AT Google
Had regular mushrooms rather than shiitake. Somewhat plain flavour for miso ramen. Good portions.
Henry . 2023-09-28
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First time ordering but won't be my last.
Ian . 2023-09-27
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The salmon was cut very thick and tasted brilliant. It melts in your mouth and is way worth the money for the quality of the fish. It was gorgeous not sure why this place is so low rated, highly recommend.
Ellie x . 2023-09-10
MORE AT Google
I love their big bow noodle soup, prawn toast is great , I have not had a bad meal from here . I have even tried their sushi many times with wasabi that was good
milly . 2023-09-09
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Delicious Japanese prawns and sushi! 🍤🍣
Billy . 2023-09-01
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Estimated delivery time booked was 4.45pm. Restaurant called at 4.50pm to say they were making the order, but the driver wouldn't be with them until 5.05pm and its a 20 min drive to delivery address. 5.25pm it shows as delivered on Just Eat, but no food has arrived. 5.40pm I call the restaurant and was told it only left their premises at 5.27pm. Frustrating, as I wouldn't have placed the order if I knew it wouldn't be received until 5.45pm.
katie . 2023-08-17
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I did not receive the order. I want a refund.
Adi . 2023-08-04
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Very tasty hot food with an earlier than expected delivery . I would recommend Inso Pan Asian
milly . 2023-07-30
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First time we have ordered from here. And was very happy food presented very well and enjoyed thank you
Pamela . 2023-07-21
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The fish was green and not “orange “ I will not buy it again! And I would like a refund I sent pictures to “just eat” and I will send it to someone alse to explain me what fish is green and not “orange “ I m so shocked and I am scared because before seeing it I eat half portion! Not buy it !
Nicoleta . 2023-07-09
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Disappointed as was looking forward to it! Gave us prawns instead of beef for the mixed skewers, and we don't eat prawns!! the accompanying sauce tasted good but no spring onion/sesame seed dressing as in description. Ramen broth was bland.
Shireen . 2023-06-29
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Prawn toast and chicken was over cooked and greasy. Not as great as normal
Janki . 2023-06-28
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Excellent food and customer services
Mustafa . 2023-06-20
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very nice enjoyed it,thank you
Tia . 2023-05-28
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had this for my birthday, the thai green hot and spicy is delectable!
husna . 2023-05-10
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Great food, tasty and plentiful. Will order again.
Purdasy . 2023-05-05
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Very mediocre food. The supposedly crispy tuna tataki was stiff and even the wakame salad was lacking in dressing.
Vivian . 2023-04-30
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The food was fresh and delicious and even came early. Thanks Inso!
Adam . 2023-04-29
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The food very delicious and the delivery guy was nice too! 😊
Lukas . 2023-04-28
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Where is it? Said it was delivered 15 minutes ago!
Geoff . 2023-04-21
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Great food as always, big portions and hot on delivery
Aalaa . 2023-04-07
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Food arrived cold and late. Shame as I love the food from here
El . 2023-04-02
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I have been ordering from inso for the past 5 years and it is always a treat! Yes delivery times can be challenging at times during the weekend but we always look forward to end the week with an amazing pad Thai or sushi platter! Thank you for continuing to serve great quality food, even during these difficult times!
977sunnyt . 2023-03-22
MORE AT TripAdvisor
Food was put as delivered way before it arrived. Some of the rice was also a bit hard
Ife . 2023-03-08
MORE AT Just-eat
Food was really nice. Favourite is definitely the katsu curry, beats Wagamama hands down. I won’t be ordering duck again. The duck is very fatty and comes already cut in cubes, would prefer to shred it myself so I can leave fat off.
Louisa . 2023-03-03
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Decent food but way too expensive for the quality. £5 for edamame in a small pot… Pad tai with no lime or peanuts… food wasn’t bad but just too expensive for a ‘decent’ meal.
Jason . 2023-01-07
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Always great service and great food!
Nick . 2023-01-06
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Food was tasty but delivery was over an hour late. Restaurant did call to say that they will refund 50% of cost 👍
H . 2022-12-21
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I ordered sweet and sour chicken with chow men . Sweet and sour chicken was very tasty but chowmen was a little salty to my taste. But all good. Will order again.
Ramal . 2022-12-05
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Too late for a delivery...not trust restaurant
Adrian . 2022-12-02
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Delicious sushi, great vegan options too. Friendly driver. Highly recommend.
Rebecca . 2022-10-30
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I had ordered Soft Shell Crab Roll, but didn't get that. I got something else. Not sure what it was, but it was not a roll. It was salad, tomatoes, avokado and something like tempura.
Morten . 2022-10-28
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Great service and very tasty food!
Slawomir . 2022-10-23
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Fresh, tasty and full of flavour every time. Unique dishes you won't get anywhere else. Love it !
michelle . 2022-10-23
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It's excellent food. Getting a bit too expensive to enjoy often. But it's by far the best sushi place so well worth it when funds allow.
david . 2022-10-01
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When the food was 10 mins late I rang the restaurant. They told me my order had left the restaurant and was on its way. Immediately I was told I’d receive a 50% refund on my order. 20+ minutes later I was just about to ring again when my order arrived. I asked the guy when he left the restaurant - he said 15 minutes a go proving to me I’d been lied to by the restaurant. I will now be waiting to check the I receive the refund as promised.
Nicky . 2022-09-30
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The crispy duck wasn't crispy at all, was fatty, meat was diced not cooked enough to be shredded. No spring onion, sauce was not hoisin, it was something else... Plenty of pancakes. Red Thai beef curry, poor quality beef, was cheap, very fatty Rice as expected.
Mr . 2022-09-30
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We always order our sushi from here and it’s so tasty and fresh! It’s our go to sushi delivery!
Yasmin . 2022-09-25
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All good, my only problem was the Tuna Sashimi was a little tasteless and rubbery. That said, I ordered late, delivery was quick and the rest of the order was all good.
Paul . 2022-09-11
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Decent enough food. Crazy delivery time-order well in advance!
Laura . 2022-09-09
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the firecracker noodles was amazing!
Zareefa . 2022-09-07
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Overall the food was good.However,I ordered chicken chowmein but sea food was mixed in it,had to throw it away as no one in my family eats sea food
Marina . 2022-09-01
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The duck felt stale, not normally how I have duck. It was chopped into chunks rather than shredded. Hardly any chicken in the red Thai curry and Phad Thai not the greatest as I have better elsewhere
Denise . 2022-08-14
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Ordered sushi and dumplings all tasted very stale and bland
samantha . 2022-08-06
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The food was delivered on time, my order was missing and they were quick to send another out. Excellent service. However not my food palette
Noor . 2022-08-06
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Great sushi as always! Lovely prawn gyoza
Sarah . 2022-08-05
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Quick and kind delivery. The food is always hot and amazing. The Thai green curry was extremely tasty and spicy just the way it should be. Also thoroughly enjoyed the sweet and chilli chicken, very more’ish. Can not fault Inso at all.
LJ . 2022-08-05
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I wasn’t very impressed with the food. Not ordering the poke bowl from here again.
Natalia . 2022-06-29
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Great food as always, will be ordering again soon
Yasir . 2022-06-24
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The delivery was rude, raised his voice to me, because apparently he'd been standing at my door for 10 minutes. Though he hadn't thought to ring the bell (as directed) or knock. Lied about placing 10 missed calls. Also the delivery charge is actually £3,not 0-£2 as advertised. Won't be eating here again
Jemma . 2022-06-24
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Delicious, fresh, and vegan options! Lovely selection of perfectly flavoured snacks, and the poke was awesome. Will definitely return.
Rebecca . 2022-06-19
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The poke bowl is very small for its price! Its slthe suze of a side dish
Shaimaa . 2022-05-28
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Delicious hot food I always enjoy my food from here never disappointed
milly . 2022-05-22
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As always great sushi! Love the Japanese prawn gyoza too. Always on time delivery wise at the weekend too
Sarah . 2022-05-21
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Yummy fresh sushi & poke bowl!
Nabeela . 2022-05-15
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The food was first class as usual. Great service. 👍🏻
Raymond . 2022-05-07
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Great sushi but always late in the week! Was 50 mins late tonight. Called restaurant who tell me they don’t start delivery till 5pm when on the just eat all says 4.35 and my estimated delivery time was 4.50
Sarah . 2022-05-06
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Great food. Quality is always good.
muammar . 2022-04-30
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They stuffed lots of sushi pieces in one container so the rice exploded out of the seaweed, contacted the restaurant and they tried to convince me I don’t know what sushi I ordered. After he checked the order, he realised his mistake and agreed to a discount which never happened. I later checked the rice and Chinese dishes, it was just awful. The rice was burnt and hardened, the chicken was smelly and old. Will not be ordering food from here again.
ROOMIA . 2022-04-29
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Just love this place ! Excellent all of the time
S . 2022-04-16
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Amazingggg each and every time! Thank you!
Jaylene . 2022-04-15
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Sushi was delicious as always. Highly recommend
Uta . 2022-04-10
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Some of the food looked like it had been re-cooked, ie had been cooked prior to being sent, then re-cooked, it was burnt, the pad Thai was the worst I’ve ever had-the sushi was good however.
Afshan . 2022-03-27
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I ordered a mixed platter of 53 pieces. I was expecting some kind of "fantasy of the chef" thing with several varieties. Instead, I got 6 rolls with something that looks and tastes like canned tuna, 6 rolls with something we have not been able to identify, 6 rolls of just avocado, 6 rolls of just cucumber! Seriously? The only half decent one had smoked salmon and cream cheese. If I wanted to eat canned tuna sushi I would be making it at home. Absolutely disgusting.
Denise . 2022-03-23
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We gave this restaurant another go as it had been our favourite local place before. Sorry to say it was such a let down. Won’t be giving it another go. Flavours are not great and meat is poor quality. Very disappointed
blondie048 . 2022-03-20
MORE AT TripAdvisor
Having ordered several times from Inso since when they first opened, the restaurant has improved. The key improvement being the service, the menu has expanded, and there is an extensive offering of sushi which is fresh and lovely, and in my view what Inso do best and their saving grace. Unfortunately, some of the mains are just average at best - where the flavours feels watered down. Would really like the main dishes to be authentic and deliver more flavour as the menu offers alot of my favourite dishes.
melodee_sun . 2022-03-01
MORE AT TripAdvisor
Decent quality food and decent portion sizes
Jennifer . 2022-02-26
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Beautiful food again very fresh and hot , I would highly recommend they never fall, plus they have a 5 for hygiene rating
milly . 2022-02-13
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Food quality was very poor, fried prawn batter was white and not cooked through and chow-mane was cold and weird selection of vegetables
Hayley . 2022-02-06
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The Laksa was great but the beef starter was tough
Paul . 2022-02-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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257 Opinions
The Zen Oriental, in London Heathrow Terminal 4’s Hilton Hotel, is always our dining choice when we are staying at this Hilton before an early flight. We have dined here on many occasions now, and I have also reviewed it here previously, and our opinion of the restaurant does not change. It provides an eclectic mix of excellent oriental dishes which are beautifully prepared and presented, and absolutely delicious.The menu is predominantly Chinese, with hints of Thai and Vietnamese. The dishes are a mix of the classic and familiar regional dishes of China, as well as some more modern fusion interpretations. On this occasion we started with a half crispy aromatic Szechuan duck pancakes with the usual accompaniments of julienne spring onions and cucumber, and a rich hoisin sauce. It was a huge serve; the duck was succulent and moist. This was followed by a variety of dishes: the chicken with cashew nuts, the Szechuan crispy shredded beef, and fried egg noodles with bean sprout. This was accompanied by a side of fried rice with egg and spring onions. The quality of the food is unquestionable; it is fresh, full of flavour, and not heavy on salt and additives. The servings are ample, and we enjoyed every mouthful.Service is attentive but unobtrusive. There seemed to be a lot of people hovering around or cleaning tables, but we were left to enjoy our meal without being interrupted. It’s not a cheap dining option by any means. Our meal, with a couple of Tsing Tao beers, was close to £100.00; including a £12.00 service charge which was added in.The restaurant was busy and reservations are certainly recommended. It’s a cosy dining environment with table and banquette style seating arrangements, finished in dark timbers with subtle oriental embellishments. It’s been operating for many years now; parts are starting to look a fraction tired now and would benefit from a refresh. But it’s the food that really matters, and that remains consistently excellent.
sushinoodlesricefriedcurryfishcookedducksalmonprawnspicychickensoupprawnsrollThe Zen Oriental, in London Heathrow Terminal 4’s Hilton Hotel, is always our dining choice when we are staying at this Hilton before an early flight. We have dined here on many occasions now, and I have also reviewed it here previously, and our opinion of the restaurant does not change. It provides an eclectic mix of excellent oriental dishes which are beautifully prepared and presented, and absolutely delicious.The menu is predominantly Chinese, with hints of Thai and Vietnamese. The dishes are a mix of the classic and familiar regional dishes of China, as well as some more modern fusion interpretations. On this occasion we started with a half crispy aromatic Szechuan duck pancakes with the usual accompaniments of julienne spring onions and cucumber, and a rich hoisin sauce. It was a huge serve; the duck was succulent and moist. This was followed by a variety of dishes: the chicken with cashew nuts, the Szechuan crispy shredded beef, and fried egg noodles with bean sprout. This was accompanied by a side of fried rice with egg and spring onions. The quality of the food is unquestionable; it is fresh, full of flavour, and not heavy on salt and additives. The servings are ample, and we enjoyed every mouthful.Service is attentive but unobtrusive. There seemed to be a lot of people hovering around or cleaning tables, but we were left to enjoy our meal without being interrupted. It’s not a cheap dining option by any means. Our meal, with a couple of Tsing Tao beers, was close to £100.00; including a £12.00 service charge which was added in.The restaurant was busy and reservations are certainly recommended. It’s a cosy dining environment with table and banquette style seating arrangements, finished in dark timbers with subtle oriental embellishments. It’s been operating for many years now; parts are starting to look a fraction tired now and would benefit from a refresh. But it’s the food that really matters, and that remains consistently excellent.
sushinoodlesricefriedcurryfishcookedducksalmonprawnspicychickensoupprawnsroll32 Opinions
The sushi is fantastic, probably the best ive ever had. This is definitely a 5 star sushi, may get lower scores in other aspects but its an airport restaurant so cant judge too hard on those other metrics.
sushinoodlesricefriedcurryfishcookedducksalmonprawnspicychickensoupprawnsroll16 Opinions
This is a great place to enjoy family friendly environment. Food is great and served quickly with a smile. The staff is welcoming and they make you feel at home. Friday night is a must go who those who like to immerse themselves in a display of belly dancing and upbeat music.
sushinoodlesricefriedcurryfishcookedducksalmonprawnspicychickensoupprawnsrollThis is a great place to enjoy family friendly environment. Food is great and served quickly with a smile. The staff is welcoming and they make you feel at home. Friday night is a must go who those who like to immerse themselves in a display of belly dancing and upbeat music.
sushinoodlesricefriedcurryfishcookedducksalmonprawnspicychickensoupprawnsroll