Hotel Chocolat Cafe in Edinburgh, City of

I love this chocolate shop. I came here with my mum on Mother's Day and had an excellent salted caramel hot chocolate. The staff are very friendly and accommodating to my mother, who has a disability.

Hot chocolate is amazing worth going in for

A small and bustling branch of the shop but I’ve never had to wait long and they have the full range in stock whatever the season.

I went here to grab their famous hot chocolate, but they offered without chocolate cream on top and the taste wasn’t good at all. The worst thing was the extremely rude staff.

الهوت شوكليت جربت بالحليب وجربت بالبندق ما عجبني لكن الكريمة اللي فوق كانت جدا طيبة وهو متجر شوكولاة وكان منتجاته كشوكولاته طيب كطعم وتصلح كهدايا واسعاره مناسبة وعطونا كرت تخفيض

Went in to have an amazing hot chocolate after a busy day Christmas shopping. Friendly staff and nice atmosphere

Excellent choco! Make sure you get there before 5:30 as their opening times for the cafe are different than advertised.

Unfortunately I would not return here again. I came to have some hot chocolate with my friends and the service was terrible. The blonde girl who served us was rude, the hot chocolate looked like plain milk and my friend was sick afterwards. I also didn't like the fact that beyond the hot drinks, the selection of sweets at the counter was very limited, and the absence of music made the atmosphere unpleasant. The location is very small and I could hear the conversations of my neighbors at the table.

Ordered a hot chocolate, the chocolate whipped cream on top makes the drink!! Everything here tastes fresh and delicious

Todo muy agradable.engeneral todo Edinburgh me encanto

Excellent chocolat chaud, prix très abordable et vendeuse adorable !

Selection of chocolate products offered doesn't seem to have been updated much recently, so it's all a bit samey.

Clean and tidy store. Lots of different options yo choose from, like boxes of chocolates or just chocolate bars. They do have some Halloween chocolates. There is a cafe in there too. Nice staff.

I just love Hotel Chocolate. Just got a Hazelnut Hot Chocolate and it’s delicious. I don’t know how they make that yummy cream they put on top but it’s amazing. I also love the selection of chocolate you get here. The staff are so friendly and helpful.

Haughty, unfriendly, and unprofessional customer service. At the prices they charge for their products, you would expect better.

Ice cream machine was being cleaned so couldn’t order choc shake but the hot chocolate was nice

WARNING ALERT. make sure you get there at least 30 minutes before closing if you want a cold iced drink. Staff switch off Milkshake machine for cleaning . Probably not their fault but Top Management should address this issue.

More more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more more vegetarian chocolate more more more more more more more more more more more more more more more more more more more more more more more more more more vegetarian chocolate more more more more more more more more more more more more more more more more vegetarian chocolate more more more more more more more more more more more more vegetarian chocolate

We popped in as we were passing. There were three young woman behind the tills and two other customers. We knew what we wanted so I picked up my item and went to the till. One of the woman started to serve me. One of the other customers then asked if there was a store in London which provoked a conversation between that customer and all the staff leaving me to decide to wait for it to finish or leave without my purchase. That customer then left without making any purchase and I completed mine. It’s fair to say my wife delivered feedback to the staff but I’m not sure it was understood by them where their failure lay. I write this because only the day before we suffered poor service from young front of house staff elsewhere and it’s becoming a bit of a common theme suggesting no one is giving them sufficient training or they are being deliberately rude

Ice cream of the Gods: creamy with hints of cacao. The 70% iced choc shakes is heavenly and not overwhelmingly sweet, topped with soft and fluffy choc whipped cream.

Stumbled across hotel chocolate shop in Edinburgh. Two hot chocolates later we were in bliss. So delicious. The chocolates are to die for.

I was served by the lovely Lisa today 11am Thursday 14th April She was truly amazing and a real asset to Hotel chocolat I could go into great detail to let you know what she did for me, suffice it to say that she made me feel wonderful in a dreadful situation. Thank you so much Lisa.

The lady at the till spilled our hot chocolates on the tray and acted like nothing happened, not even offering to clean up. Besides, she got our order wrong and instead of fixing it she argued back, backed by her manager, saying it was impossible that they made a mistake due to how the till works. They offered to honour the request as an exception because we "have to be careful when ordering", but argued that they were out of coconut milk or cocoa whip (not sure which) for one of the two chocolates that they mixed up. Terrible service overall and not up to the usual hotel chocolat standard

Great place love the stuff there 👍

If I had a chance to give less than a star, I would! Whenever I pass by this shop in Edinburgh, Frederick street, I always have hot chocolate by knowing the fact that the lady who makes hot chocolate is extremely rude. But couple of days ago something unbelievable happened. That lady was talking to the other lady at the till and I was going to order something. Waited until she noticed me standing in front of the counter then I raised my hand to show her that I was going to order something. She ROLLED HER EYES!! Seriously, you have one job to do.. PS: hot chocolate is really good, but unfortunately it is overshadowed by the terrible service

Love their chocolate shakes and ice creams!!

Great place to fill all chocolate needs!!

There was no chocolate whipping cream ☹️

Treat yo self to a hot chocolate from the back with the cream on top and thank me later 👌

Cute and tasty! I received it as a gift and I’m extremely happy now!

Their range of chocolates are great.

Me encanta esta tienda, puedes comprar bombones a tu gusto. Y también puedes tomar chocolate caliente . El mejor chocolate que he provado y los bombones buenisimos. El personal muy atento , todo muy limpio.

مقهى ويقدم منتجات الشوكلاته بأنواعها ونكهاتها المختلفة ممتاز جدا لمحبي الشوكلاته وايسكريم

Hot chocolate to warm yourselves in the snowy and windy Edinburgh! ✨🍀❤️

Smells lovely - chocolates are good.

Such a lovely place and an amazing experience here 😍

The food of the gods ice cream is absolutely amazing as is the dark chocolate hot chocolate. Not many seats but we must have timed it well. Staff friendly

Very nice place, shop in the front and cafe in the back, they have a signature hot chocolate with chocolate cream and there are a huge selection of chocolates.

Fab range of quality chocolate and very helpful staff.

The hot chocolate from the cafe is to die for

My wife and daughter tell me the chocolate from here is fabulous, I am not often afforded the luxury of tasting said chocolate.

Nice store, lovely cafe which also has a toilet, I just wish the store was a bit bigger

Good chocolate, but prices recently increased and some things are over priced for what you get

Lovely latte and hot chocolate 🤩

What's not to love. Shop in Edinburgh better laid out now.

Excellent experience and very helpful staff. I can't remember the name of the person serving myself (I think may have been Agi?) had excellent service and even gave me an extra beverage for free when the last customer changed her mind and walked out. Very good experience and would very highly recommend, definitrly coming back.

We entered the shop and were greeted by the sweet aroma of Blood Orange Supermilk Hot Chocolate. Upon ordering, the barista Harvey quickly, and efficiently, whipped up our drinks in a stylish fashion. She also gave us extra napkins. And a spoon. And added us to their VIP me subscription! 20% off! Wowza!

Yuck! The hot chocolate tasted stale and awful. Not sure if the barista just doesn't know how to make it (she got our order wrong also) or if they are selling old chocolate. Not to be repeated!

Best customer experience in many years. Lynn the Manager was running the busy cafe and making sure tables and seats were cleaned in between customers. All this while making orders and being really friendly.

I went in for a cup of hot chocolate. It was delicious with a choice of flavours. Quick and efficient service too 👍

Chocolate, chocolate and more chocolate. I love the cookies a s cream Chocolate bar, in here you can find anything that will take your fancy also has a cafe at the back with hot and cold drinks

Nice chocolatier that reminded me of the standards of the traditional swiss chocolatier. Chocolate is good but lacks a bit of unusual tastes

Love the white chocolate hot chocolate with the cocoa foam on top

My favourite Hotel Chocolat. This is a lovely old building which has a real ambiance. Lynn and the team run a fantastic store and are incredibly friendly and helpful. They are a credit to a fantastic company selling fantastic products.

Best Hotel Chocolat cafe in Edinburgh with the nicest staff ever.....and of course amazing hot chocolate

Made a trip in especially to use vouchers to find it was shut for a few days for a refurb - really annoying they didn't update Google Maps opening hours accordingly!

Staff super friendly (visited Saturday afternoon 29th May). Pictured is the mango sundae and chocolate shake

Delicious hot chocolate. Very friendly staff.

Great hot chocolate in the cafe. Great selection of chocolates to buy.

Love the interior 😍 my kids wanted some milkshakes and it was amazing 5/5

On 13th May, my wife and I visited to this cafe at Hotel Chocolate. It was very comfortable cafe. And the Hot Cocoa was very good. And all staffs were very friendly and very kind. Looking forward to visiting again soon!

I didn't get my parcel and who knows when and if I am getting my refund:( I will never use their delivery services again and I do not recommend them, too much struggling:((

Thanks to Jackie and the team for giving us a lovely Xmas treat at the cafe. First class service 👌🏻

Lovely gifts available and great covid safety in place.

I Took a special trip into Edinburgh to buy chocolates and drinking chocolate from this store. After searching for a while for their drinking chocolate and being ignored by the 2 sales assistants I eventually caught the attention of one assistant who had just served someone in the cafe. I asked her where was the drinking chocolate to buy and make at home. She pointed to an empty shelf with about 6 products on it containing mint hot chocolate and said that’s what we have there. I asked if they had normal drinking chocolate. She was shouting at this point and said, “What do you mean Normal” do you mean the 70% chocolate? Everything we have is there and pointed to the shelf again. I was extremely embarrassed as everyone in the store was looking at us obviously wondering why this loud mouthed assistant was shouting. I replied, so the answer is no then. I then started to walk away from her to remove myself from this extreme reaction to a simple question and she started shouting at me as I walked towards another shelf. “I’ve been off for two days and I don’t know what stock we have on the shelf, “ she screamed. At this point I carried on walking right out the door. I hope management read this review. I hope management do something to prevent this sales assistant from ruining someone else’s shopping experience. Re training is definitely required with a lesson in how not to talk to customers. My advice... buy online.

Very clean and friendly atmosphere and friendly staff beautiful scones and lovely strong coffee

I like Hotel Chocolat products but this shop never seems to have decent stock levels. Almost every time I go they are sold out of what I am after

Hot chocolate was amazing, orange pieces were so tasty!!

As always the staff in this store make it a joy to visit the store. Needed something special, and the assistant found me something perfect to say thanks to my last student placement site.

Excellent service. Staff very friendly. Love the café and the salted caramel hot chocolate with chocolate whipped cream. ❤️

The store itself is great but I went in to use its cafe at the back. I have been here a couple of times and the drinks can be inconsistent depending on which staff member makes them. There were issues with the card machines but the staff felt with it well and a solution was quickly found. Only other negative was that there were only two staff on and only one of them was trained to make the drinks in the cafe.... And she was out the back, leading to a longer wait, again, not the end of the world but like the inconsistencies in the drinks this could be solved with more thorough training.

Hot chocolate to die for with cocoa whipped cream!!!! Scrumptious and yummy beyond belief. Will visit everytime we’re in Edinburgh. Definitely a must

Handy for a nice little present

well run and organised because of covid. fast ordering and delivery of two large hot chocolate drinks and delicious carrot cake

You get excellent service and product from this store.

Nice wee cafe area up the back of the shop. Its a great place to stop for a chocolate drink or hot beverage. It can be quiet.

Very clean and tidy, very lovely cheerful staff including a young chap and lady with short hair.

Absolutely love there chocolate.Seevice was amazing.

Amazing and the hot chocolate is nice and rich!

The lady with the short hair an glasses was super helpful. Ice cream an milk shakes are amazing

Friendly staff. Fantastic choice of chocolate!

Love there chocolate so much choice

Went in with 6 people and wasn't told til after they took our money and said sit in, that we wasn't allowed to sit in and drink. If they had told us before we wouldn't of ordered as it is a large party

Best coffees/hot chocolate ever!

Coffee and icecream delicious as always. Service very friendly

I had a hot chocolate (take away) and it was delicious - so much flavour! Lovely place, super friendly and well organized, covid measures-wise :)

Good hot chocolate, although the seating area is small.

Beautiful hot chocolate taste, better with take-away than stay in, fantastic shop with variety of chocolate gifts

Excellent chocoholics store. With a very big variety of chocolate mixes in excellent quality. Very friendly staff.

Pure heaven. The cafe is amazing and you must try it! They come out with different flavour hot chocolate for different seasons but my overall favourite is the salted caramel hot chocolate with the whip. It’s very indulgent but the best hot chocolate you’ll ever have!

The best hot chocolate that money can buy...

Variedad de chocolates rellenos de licores, muy original y un buen regalo a precio asequible.

Great product and excellent service.

Lovely pleasant and helpful staff

Had run out of stuff they were advertising which was disappointing. Chocolate is good but cafe service poor.

Bought 2 large bags of chocolates- paid in full. Only 1 lady at the cashier’s till. When I informed her that I would like to claim my VAT, the manager was called. When the manager arrived, she abruptly said that - because we are extremely busy and a member of staff is on her break, I will not be able to process your request for VAT refund until the other customers in the queue have been served!!!! So, let me get it right. You are more than happy for me to promptly pay for ALL my purchases but you are not happy to process my VAT refund on the spot. I can understand that you are a little short staffed but this sort of customer service at a high end chocolate shop in Edinburgh is totally unacceptable. I purchased £160 worth of chocolates, not £1 !!! This is unacceptable!

Best chocolate on planet I love it

Good chocolate but too small and not relaxing

Would have been 5 but far to busy at this time of year

The best vegan chocolate I have ever tried