GastroRanking
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4,5

Based on 1.158 opinions finded in 2 websites

4.5Ambience4.5Cuisine4.5Price4.5Service
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Great food and staff, can get busy at certain times so have to wait a little longer for the food to arrive.

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simon knott . 2024-02-26

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Food was very average. Service was awful

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Andrew Evans . 2024-02-25

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We went to Hetty's last week for afternoon tea and had a brilliant experience. We'd never dined upstairs before and we were keen to try it out. We weren't disdappointed - the setting was really nice and very quirky. The food was lovely and the we had so much we ended up taking some of it home. The ssrvice was great and the staff were very pleasant. We will definitely return which in my book is the acid test.

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Mark Swann . 2024-02-01

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Poor service waited ages. 60 mile round trip and all I could eat was a so called bread basket which was 2 slices of ordinary brown bread on a plate. No choice for vegans. I don’t eat meat alternatives aka sausage on menu. Fruit loaf not suitable for a vegan. I think you had a cheesecake but I wanted a savour snack. Beans on toast was on kids menu. Please up your game.

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Jan Vickers . 2023-12-06

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Great location, really cosy atmosphere, lovely staff and good food/coffee.

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Razvan Stanciu (Raz) . 2023-11-26

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Really lovely atmosphere!! Lovely food and the staff were lovely and attentive! we had the pre booked afternoon tea for my bridal party and would definitely book again!! The room was decorated so lovely and in the privacy of our own space by being upstairs! Thank you so much for everything!!

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Maria lane . 2023-10-28

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Lovely staff and a beautiful place but sadly the standard of food has plummeted, last year I was amazed at the delicious Cheese, apple and mustard wholemeal sandwich, after telling all my friends how good it was I was completely gutted about the same sandwich I had, completely different thin bread , cheese and apple on the sandwich and 2 sachets of the cheapest bland mustard instead of proper English mustard already being on the sandwich like it was before, sorry but it was shocking

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Trevor Howard . 2023-10-07

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We had a lovely visit today. Unfortunately, there were no seats downstairs and my grandad struggles to walk upstairs and has dementia, but the lady that served us (I didn’t get her name) was so helpful and offered to help him upstairs, I told her that we’d be ok, and instead she carried the tray up for us, and took the time to lead us upstairs (as you have to go back outside) She couldn’t do enough for us. The food was lovely and the service was incredible. I’d like to say a huge thank you to this lady, she’s a credit to your team.

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Anonymous . 2023-10-05

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This is a lovely little tea shop, but the service is woeful! Not from the girls, they're lovely, but the set up. Each person is doing individual orders, then making drinks etc which makes for such a long queue. Wouldn't it be more beneficial to have one person making all the drinks and one doing cakes etc to keep the queue short, there are plenty of staff to do this I noticed? Maybe I'll return on a less busy day

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Jo Jo . 2023-10-01

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Lovely quaint cafe serving home made fresh cakes and food etc very busy when the weather is good

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Gaz Swinson . 2023-09-14

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Had a lovely meal absolutely delicious cake looks delicious too 😋 well worth it x

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Victoria Cruickshank . 2023-09-09

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Lovely tea rooms in a beautiful setting. Plenty of vegan options and delicious breakfasts. Service was efficient and the staff were really friendly.

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Tim Laws . 2023-09-03

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What a great place first time here food was really good went for lunch party of 7 had a small room to our self which was good can sit in or outside was a bit busy had to wait for our meal sign of a good place will be back for definitely

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Nigel Warwick . 2023-09-03

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A really nice, quiet little canalside tea shop. We sat out the back on the canal, plenty of outdoor seating at the front too. Big car park, which is also used by walkers so if it looks really busy, there’s probably still space for you. Toilets (public) are in a separate building across the road. Food was great and drink were too. Service was friendly and average prices.

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Jonathan Ward . 2023-09-02

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We visited Hetty's this afternoon for Lunch. What a gem this is! Lovely food and the staff couldn't do enough for us. We will certainly return and try the cake next time! 🌟🌟🌟🌟🌟

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Joe Shenton (Joe Shenton Estate Agent) . 2023-08-29

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We have been to Hettys today and couldn’t fault the food and service was excellent with every member of staff very friendly and couldn’t do enough for you. Thank you ladies

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Victoria Emery . 2023-07-11

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The place and location are lovely as always however lack of toilet facilities along with increasing prices are becoming a visit limiter. £9.50 for a filled baked potato, a bit steep.

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Ryan Van Pinto . 2022-08-08

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A wonderful tearoom in an idyllic setting with beautiful food and coffees. Jane was fabulous with one of the more elderly walkers in our group who had encountered a bad fall during our walk down into Froghall. She went over and above to help, so cannot rate the staff enough. Thank you ❤️

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Krissy Taylor . 2022-08-01

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Delicious full English Breakfast, staff so friendly and helpful. Surroundings were gorgeous, a true Gem of a place 💛

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Emma Titterton . 2022-07-31

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A great little pit-stop for the local Froghall Wharf Walk routes. Charming, inside and out, with a good selection of savoury and sweet fayre; however, £3 for a can of Diet Coke … 😳 That said, the food is tasty and the portions are generous. Free Parking is an added benefit! Will definitely be going again.

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David Davenport . 2022-07-24

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Lovely tea shop excellent breakfast, cream teas & meals. Easy parking covered areas & outside dog friendly (would be even better if they allowed well behaved dogs inside). Great shaded canal walks from cafe, lots of wildlife & unspoilt. Could be a lovely easy walk from Kingsley & Froghall Railway Station, Churnet Valley Railway

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Bryan Hutchinson . 2022-07-19

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Fab food, lovely staff and beautiful surroundings. What more do you want?

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David Cage . 2022-07-16

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Charming place, in idyllic settling, extremely good food, real chips. Very busy at times, but staff still cope well and remain helpful and friendly.

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David Rowley . 2022-07-08

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Lucky to be 5 mins away from this lovely place, beautiful surroundings and nice walks, lovely staff and the food is home made and locally sourced, if you like cakes and sweet things you won't be disappointed, check out there fb page for there cakes and food as there is always something new on the menu

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Jeremy Sumnall . 2022-07-04

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Very nice lovely tranquil setting with near by walks

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christine johnson . 2022-06-23

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Beautiful location, lovely atmosphere, great outside space and cozy area with good selection of food and wonderful cakes.

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David Willis . 2022-06-14

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Beautiful breakfast with local ingredients, despite being busy fantastic service. Will certainly go again.

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James Saunders . 2022-06-14

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Very nice place, great coffee and food :)

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John Farnell . 2022-06-05

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lovely location, great scone and a brew. but £8 for two coffees and then £10 for two scones is way too excessive! i was gonna take the kids for a day out but unless they bring down the price I'll be giving it a steer. I was in London yesterday and afraid to say it was cheaper than Hetty's! £3 coffee, £3 scone!

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Dan Martin . 2022-06-03

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Such a beautiful location and amazing food 😍

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Debbie Brown . 2022-05-29

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Lovely place very friendly staff food was lovely recommend a visit

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Pat Manning . 2022-05-27

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A very pleasant atmosphere the staff are very nice and polite.would definitely go back 😀 👍

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Lee Thursfield . 2022-05-25

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Highly recommend this cafe it was so good and the staff were really helpful. We were going to have to wait 1/2 hr for a table but they managed to find a table sooner than anticipated Top marks all round

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Debbie Hiscock . 2022-05-24

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Wow what a beautiful place, this place was recommended and it was gorgeous dwfo going again ❤

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Pamela Amphlett . 2022-05-24

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Lovely location and food at the end of the Caldon Canal in the beautiful Churnet Valley

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Graham Coates . 2022-05-21

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Excellent food and drink very pleasant experience highly recommend

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Kevin Sale . 2022-05-13

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Nice cosy little place ,beautiful scenery, delicious food ,

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Anthony Harrison . 2022-05-07

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It was very nice, will go again with friends

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Ann B . 2022-05-07

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Always nice to visit, polite staff and home made cakes, delicious.

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Steven Ratcliffe . 2022-05-06

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Booked an afternoon tea for my mum's birthday. Table was set ready when we arrived. Everyone was friendly and helpful. The food was really nice, especially the cakes. They gave us a box to take some home as there was too much for us to eat. Booked again to take a friend for her birthday next weekend. Can get very busy so long waits and queues to order at busy times.

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Anna . 2022-05-02

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Went last Friday, the girl at the counter/hatch was very miserable and rude, like getting blood from a stone when trying to speak to her whilst ordering, my friend got half a cup of coffee because the coffee machine doesn't fill up to the top, long wait in the queue usually most times I've been and food is standard and overpriced I can make better at home for cheaper, and tbh there's not a great deal to choose from either. Another older member of staff was also miserable and made me feel like I dont want to go again when she came out moaning about our 2 children who were playing near the geese. Tables take ages to be cleared. Shame because its a beautiful place, ruined by the people that run it. Shan't go again, will take a picnic and sit on the benches instead and take my own cake 👍

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Sophie Raegan . 2022-04-29

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Absolutely fabulous place to visit the food is amazing eat in out take out .Pudding and cakes are awesome. The staff are brilliant always happy to see you very helpful many thanks to you all. Great value for money in the food 👌. See you soon from Barry Roberts

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Barry Roberts . 2022-04-25

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Great setting but unfortunately coffee was average at best. Cakes and scones were well made but paying £1 extra for poor quality jam was disappointing

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Ryan Laing . 2022-04-22

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Wonderful walk and ended back at Hetty's. Staff were so friendly and the cakes looked homemade and incredible. The coffee was a little weak but still nice!

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Holly Stephens . 2022-04-21

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Nice food and setting, next to a canal for walks

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Ben Turley . 2022-04-16

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Absolutely gorgeous cream tea, food & staff amazing xx

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Barbara Shore . 2022-04-14

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Excellent food and service. Nice surroundings and child friendly.

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Katie Dixon . 2022-04-13

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Wow, just wow Great food, great setting, great service.

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Mark W . 2022-04-09

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Wonderful breakfast today at Hettys Tea Shop, location was nice we sat outside by the canal as dogs are not allowed inside. I had oatcakes which were amazing. Just was a shame that outside they serve your food in bags not plates. Lots of free parking and your can combined a visit to Hettys with a walk along the canal. Would have scored it a 5 but none of the staff knew how to smile and having food in paper bags and trays wasn’t great. Would come again for the location and great food.

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Grant . 2022-04-02

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Called at Hettys for lunch today and we had lovely meal Staff were pleasant and clean We are on holiday in area and have used Hettys on many occasions over the years

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Duncan Murchison . 2022-03-29

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Expensive. Paper cups only outside. £13 for 2x coffee and 2xsmall unexciting cakes.

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DD H . 2022-03-25

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Lovely tea room good choice staff very friendly and helpful.

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Sandra Capper . 2022-03-22

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Excellent food and service as always 👍👍

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JOHN PRYSZLAK . 2022-03-19

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Wonderful setting for wonderful cake and coffee

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Phil Kirk . 2022-03-13

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It was very busy when we visited but the food looked nice and we had a nice walk along the canal.

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Paul Myatt . 2022-03-06

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Pre-booked afternoon tea in the dome for two. The service was excellent, fast and friendly. The food was lovely especially the home-made bits but the few store bought bits let it down when compared with the excellent home made bits but it was lovely to have so much choice. We'd definitely go here again but just for normal lunch dinner etc as although the experience was lovely the afternoon tea seems a little expensive for what you get when compared with other places we've visited but this is in no way a complaint as we really enjoyed it all I just think the rest of the menu seems more value for money as this was £42 for two people.

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Rebecca Powner . 2022-02-10

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Excellent food, lovely coffee, lovely setting staff were very friendly and helpful

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Sharon E . 2022-02-09

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Very nice cafe, but prices are way too much, one scone £3 and if you wanted jam it was an extra £1 plus extra £1 for clotted cream. Said 3 slices fruit loaf £3, jam and butter included, wasn't actually 3 whole slices were 3 half slices,, I know businesses have got to try and get their money back because of covid but this is extortionate. Will not be going again.

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Sue Corbishley . 2022-02-05

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We had a lovely lunch had to wait awhile but they were extremely busy

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Cath Carnwell . 2022-02-04

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Fantastic cakes brought some home for Mark and Jackie and us as well 😀 🥰🥰🥰🥰

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linda stonier . 2022-01-28

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Great little Tea and cake shop and a welcome rest with plenty of walks all around from flat canal paths to challenging hill climbs and field walking routes.

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Steve Holmes . 2022-01-16

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Hetty's is lovely, very nicely done and the staff are so friendly and helpful. Really good value as well! 👍

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Tony Carter . 2022-01-15

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After a refreshing walk, coffee and cake was shared by a surprise visitor!

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PHDette . 2022-01-04

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Enjoyed my visit to Hettys with a dear friend this afternoon.Our High Tea was lovely..the environment and customer service were second to none.Bought some of their cakes and scones home for family members which were declared delicious !!! Will certainly visit again x

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Joy Parrish . 2021-12-17

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Fantastic food XX well worth a visit XX

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Caroline Knight-Holland . 2021-12-13

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Went to the hatch to get coffee stood there for about five minutes waiting to be served Yong lady game through saw me standing there never said one word or even acknowledged me thought she would let someone know I was there so waited some more but no one came I have a bad back and hip and use a crutch and found that the waiting time was far to long will never go there again and will not and would not recommend this place to any one.

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Marina Lawton . 2021-11-28

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Expensive but you are treated to a long wait.

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Kelvin Hilton . 2021-11-23

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Good coffee and tea and cakes. Ice cream too and a lovely spot in the summer months.

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Mario Stefanelli . 2021-10-31

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Amazing! Beautiful inside and out. Cakes are all homemade and taste delicious, definitely worth a visit

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Wendy Traini . 2021-10-31

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Excellent lovely place to eat interesting place to walk .

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Lydia Holmes . 2021-10-26

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Very nice, lovely staff.....but expensive....

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Alison Badger . 2021-10-24

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Really wanted to enjoy this place because it looks super cute but it just wasn’t great. Inside is really cluttered with random decorations which just don’t fit. We ordered the Yorkshire pudding wraps which came with nasty tinned veg, 1 piece of really tough beef and not enough gravy. The tinned veg was grim, not what we expected given the price. Not one member of staff came to ask if our food was ok but plenty walked past us without a care for their customers. Had they asked, we would have sent the wraps back. Plus points - Scone and brownies were a winner. Would recommend you stick to coffee and cake if you go.

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Natalie Lewis - Dynamic HR Services . 2021-10-10

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nice place friendlyvery nice snacks and hot drinks..

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Michael Wilcox . 2021-10-05

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Dry and old food, slow, expensive, and only outside during Covid (not dog friendly inside)

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Erika L . 2021-09-30

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Fantastic cream tea. Indoor seating.

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Richard Curtis . 2021-09-27

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Good food, cosy environment, delicious cakes.

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Stuart Clennett . 2021-09-24

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Had high tea, food was lovely and beautiful setting

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Michelle Unal . 2021-09-21

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Brilliant place for a cup of tes and cake.

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Sharon Goodall . 2021-09-21

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Lovely coffee and scone. Scone a little dry but apart from that beautiful surroundings :) happy staff :)

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Kelly Williams . 2021-09-18

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Never been before but I was very pleasantly surprised at the place. It was an amazing place. I felt so relaxed and lovely food. My view as I was eating.

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Julie Dudley . 2021-09-18

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Nice spot. Fair prices. Big queue to order food and drink, but staff friendly and food was good. They desperately need more outside tables.

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D Underwood . 2021-09-13

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Delightful tearoom in a lovely setting with lovely staff. Great for a tea and cake break after a walk.

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Greedy Goblin . 2021-09-11

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Just been to hettys and we are very disappointed after hearing so much about it, living locally and never been we decided to give it a go. Very slow service, waited ages in the queue and waited for what felt like a week for our order. We were told it would be 20 mins for food but it was way over. They had run out of cheese, which wasn't a great start we had children wanting cheese oatcakes so order 2 toasted tea cakes for me and my son,a tuna mayo cob for my husband and a basket of toast to share between my 5 yr old twins with coffee and cakes our bill was £33. The basket if toast was £3.....£3 I would of guessed that that would of been a few slices, enough for 2, 5 year old to share but no, as shown in the picture, 1 slice of toast. Hettys I have news for you this does not constitute a basket. I could of brought 3 loafs for £3. Not impressed won't be bothering again

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Suzanne Day . 2021-09-04

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We read great reviews for Hetty's and visited with our 4 children (10, 9, 7 year olds and 18 months old). We thoroughly enjoyed our vegan sandwiches, chips, finishing off with an oat milk latte, but the food was very expensive (x3 sandwiches, x5 portions of chips, x2 lattes and 5 soft drinks was the best part of £50!!) Unfortunately they had no vegan cake in the day we visited but the other cakes available looked amazing! The customer service was OK, not great but not horrendous either. We enjoyed; reading about the nearby lime kilns, talking a walk along the canal and completed the circular blue trail (with the very steep steps diversion!!!) Absolutely beautiful location and can get very busy.

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Vicky Troupe . 2021-09-01

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A lovely place to visit and lovely freight day staff with superb food available. My only issue is the one window service leads to big queues and a long wait to get served

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Carl Richardson . 2021-08-31

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Really good experience. VERY busy on a Bank Holiday, but loved it

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Ian Cardinal . 2021-08-30

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Food excellent staff friendly and helpful. Nothing too much trouble. Cake prices expensive for portion size.

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Karen Evans . 2021-08-29

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Beautiful location but sadly overpriced especially on food

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Simon Castleman . 2021-08-29

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Really enjoyed today been wanting to visit for a while. So peaceful sitting by water with scone clotted cream and Jam loved it ❤

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Patricia Parr . 2021-08-25

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Very busy today. Excellent food. Lovely scones. Service a bit slow. Limited menu.

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Sue Dutton . 2021-08-20

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This is the 2nd time I have been this month. A lovely venue to reconnect with family & friends. The food is fantastic & the staff are so friendly.

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Gaynor Parkinson . 2021-08-19

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I really enjoyed my visit to Hetty's Tea shop we all thoroughly enjoyed our Roast Beef roll served with onion rings and a Yorkshire pud and our cake deserts were the best we had tasted in a long time. Generous portions and service excellent. A big thankyou to Jen who looked after us today. Will be back.

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Lynn Tubey . 2021-08-17

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We enjoyed some tasty sandwiches, and cheese and onion roll at a picnic table, then wandered around and admired the lock and quay, historic lime kilns and multitude of ducks. Lovely little place to visit.

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Julie Brazier . 2021-08-15

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Great place & lovely welcome! 6 of us had 5 different choices of food that was well enjoyed apart from my spinach wrap that was hard like cardboard. Otherwise would have given 5 stars!

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Paula Whitfield . 2021-08-15

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Afternoon tea with friends, great service and delicious food.

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Denise Hudson . 2021-08-14

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Delightful place, welcoming staff, good adaptation to COVID with outside for walk-in custom and a bookable indoors area. We had sausage and bacon baps with onion, mushroom and cheese. Delicious. Some interesting ice cream as well.

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Chris Attfield . 2021-08-14

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We waited over 40 minutes in the que with a 2 year old. Looking at the menu of "today's cakes" only to get the hatch and find out that there were only 3 out of the 12 cakes left. Why a staff member didn't cross them off the board outside is beyond me. I appreciate that there are limited staff members serving but it takes no effort to cross sold out items off a list. Lovely setting but left disappointed.

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Gavin Tansley . 2021-08-13

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Beyond bad. Not too sure where to start. Incredibly slow service, teacake was burnt, no staff checked on our order, oatcake was very greasy, far too expensive and no dedicated customer toilets. We were in the outside tent, which wasn't cleaned of old used plates in the time we were there. Confusing in terms of where to order and the was menu very limited for outside. Very poor - cannot think of any other areas they could have realistically done a worse job. Avoid for me.

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Dan Sanzeri . 2021-08-08

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Lovely clean and very friendly, lovely food

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Jayne Louise . 2021-08-06

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Amazing place there cakes are out of this world very friendly staff place was full so we sat in the cosy tent witch was amazing lovely area buy the canal for families 5 stars

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Jamie walton . 2021-08-06

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