Nº 771 in 846 in Hounslow
Nº 29 of 29 Pizza & Pasta in Hounslow
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116 Opinions
Pizza hut is my daughters favourite restaurant but she was very disappointed when we went to the one in feltham as was I.The food was served very cold and the manager was incredibly rude.The salad bar was also nearly empty and when we asked the to fill it up they said okay but unfortunately they never did.We told him that we will not come back and all he said was “don't”as if he did not care.Overall the experience was very bad and I do not recommend.
Pizza hut is my daughters favourite restaurant but she was very disappointed when we went to the one in feltham as was I.The food was served very cold and the manager was incredibly rude.The salad bar was also nearly empty and when we asked the to fill it up they said okay but unfortunately they never did.We told him that we will not come back and all he said was “don't”as if he did not care.Overall the experience was very bad and I do not recommend.
34 Opinions
Like many other people who have reviewed this restaurant for takeaway, we ordered a pizza on a Friday night at 1950, were told it would arrive at 2020, and then it didn’t turn up until 2150!! So two hours after we ordered...the tracker continually said it would arrive at 2020 and the branch would not pick up the phone, despite my ringing 5 times. When the pizza finally arrived, it was cold and one of our dips was missing. So disappointing as we loved ordering from Firezza’s Battersea branch and never had an issue.The one saving grace is that I contacted Head Office and they gave us a full refund. Good way to deal with this. But why not just work to improve the delivery service at this restaurant?
Like many other people who have reviewed this restaurant for takeaway, we ordered a pizza on a Friday night at 1950, were told it would arrive at 2020, and then it didn’t turn up until 2150!! So two hours after we ordered...the tracker continually said it would arrive at 2020 and the branch would not pick up the phone, despite my ringing 5 times. When the pizza finally arrived, it was cold and one of our dips was missing. So disappointing as we loved ordering from Firezza’s Battersea branch and never had an issue.The one saving grace is that I contacted Head Office and they gave us a full refund. Good way to deal with this. But why not just work to improve the delivery service at this restaurant?
158 Opinions
Tonight I received a veggie pizza with chicken on it. I’ve been a veggie for 33 years. When I rang the shop, the rude man said “It was a mistake, throw it away.” I threw up. Will NEVER be able to trust this place again. Avoid if you don’t eat meat!
Tonight I received a veggie pizza with chicken on it. I’ve been a veggie for 33 years. When I rang the shop, the rude man said “It was a mistake, throw it away.” I threw up. Will NEVER be able to trust this place again. Avoid if you don’t eat meat!
249 Opinions
The phone doesn't even work to call and make orders. Awful customer service
The phone doesn't even work to call and make orders. Awful customer service