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Nº 2390 in 3614 in Edinburgh, City of

Nº 5 of 6 Hamburgers in Edinburgh, City of

CUSTOMERS TALK ABOUT DISHES WITH.. chickenmexicanpotatocookedonioncheesemeatbaconpaybun

Score
OpinionsNoteTripAdvisor-4.0

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I visited with my partner and her daughter on 18/11/2016.That morning I had a slice of toast for breakfast. I then had lunch at home made burger at half past 1 until half past 2.We all had burgers - fries - cheesy fries - onion rings and some juices. My burger was just a plain burger with cheese. I found the food to be ok - not special but a couple of marks above other well known burger fast food places. What I was not ready for though some 4.5 hours later was the intense extreme stomach pain and vomiting I went through for over 4 hours - all I could taste was home made burgers burger while being sick some 11 or 12 times. Vey near to calling emergency services as I was also shaking (rigors) being the exact medical term for over an hour. This is now the next again morning and I am still in some discomfort and will have to see how the day goes before maybe seeking professional help.Why did my burger poison me??? Why was it containing bacteria that was very dangerous to me??? Before visiting this place stop and think about it after reading this because this was the worst experience of sickness I have had in my entire life.There is not one shred of doubt for me that this extreme bout of food poisoning was a direct result from eating at Home Made Burger Ocean Terminal Edinburgh!!!I have contacted the company explaining all this using the contact us button on the website and have heard nothing back.This is a disgraceful way to treat people and I can only imagine if a child had been contaminated by what I was the kid would have been hospitalised.I also found some of the waiting staff absolutely switched off when serving us. Not bringing what we ordered and no spoken communication (very strange).Needless to say I would not return here if I was given free vouchers to eat here for a full year it has disgusted me - the level of hygiene or what the chef thought was ok to sell me is an absolute disgrace!!!

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HappyBoLucky . 2016-11-18

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Ordered from they're deliveroo site and due to a glitch in the online system it was sent to the wrong address. When calling we spoke to someone called Matt. In which we were told that the delivery range was out of the range and could not get delivered. We were also told that they would not be giving us a refund so £22 and we ended up with no food. We asked for the driver to take it back to the restaurant where we would pick it up but were told that they would not do this. Absolute shambles from both companies. Do not order from here!

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Sean C . 2016-01-27

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We visited this restaurant for a nice meal . We found the service was over enthusiastic as one server kept coming over to our table every 2 minutes . We found this a bit disturbing and felt we was being rushed to eat and leave . We brought it up with the manager who said he would speak with the member of staff. That all we asked for and a few minutes later he returned with a apology . Other than that , the food was lovely .

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EdH1988 . 2016-01-24

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I was there for the third time in the last year and every time I think this is okay. For me food is not good value for money especially when you have to go to the counter to place your order every time. I believe portions are small as well but everyone is different.

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918rbb . 2016-01-13

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Top notch food - amazing service and above all else a clean environment - it seemed very busy but considering its still the holiday season i can understand. Staff were friendly and approachable as always and the food was served quickly and accurately to the order.

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Ricky C . 2016-01-04

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Had a fab meal great for all the family just after the cinema. Had just seen Star Wars .The staff were brilliant the girl on the till was help full and Angus was great at the table. Would recommend as a family restaurant. Good choices for adults and kids.

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Louisa C . 2015-12-30

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We have been here several times before and it's always great.Really very good this time too, only let down slightly by the shakes which were simply not as good as they usually are. I don't think they were made with the same care they normally are. The food however, as usual was superb. Great choice of burgers, getting better each time we go. Very good choice of sides, and if you can manage it (we didn't) a very good choice for desert.We will be back again and only hope the person who made the shakes today, is on a day off..... Lol.

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williethebun . 2015-12-27

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Met at the door by smiling staff. Very pleasant. Explained the menu, chatted about our visit (but definitely not intrusive).Great handmade burgers.

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patrickfrances1 . 2015-12-26

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Waiter was really helpful and informative.The food was delicious including the gluten free bun I had which is new addition to the menu.They have an extensive menu and service has always been great.Like that the burgers are fresh and so many options.Looking forward to our next visit esp as they often do offers. Gillian

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Gillian S . 2015-12-23

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Really enjoyed my previous visits here but last nights was poor.Five of us, birthday celebration.Main course served, once of us left out ... had to wait.For two of the four served, burger, chips and onion rings were cold .... and I really mean cold for my burger. The onion rings were awful.Sent all the cold food back.Missing course served, so two not now eating ... meal occasion not what it should be now. Our waiter did do his best to make amends, but the damage was done. It's just not the same when some are eating and some are not. Also makes the vivist much longer than planned.My burger was tiny, totally dwarfed by the roll. Same as the first one.And tasteless. Absolutely tasteless.The onion rings were no better when hot ... greasy.A real shame as I have really liked this restaurant in the past.How can standards have dropped so much?Small burger and tasteless ... I just don't understand how this could have happened over time.Doubt we'll be back as not prepared to take the risk of things maybe improving when there is other eating alternatives in this shopping centre.

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George M . 2015-12-11

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I had the greek pitta which had amazing lamb complemented by greek feta, seasonings, red onion and rocket. It tasted fab and was very good value. I would have preferred a larger plate only because I had to work to keep what was a good portion of food on a small narrow plate. The strawberry milkshake was seriously good too with quality ice cream in it. I liked the open laid back atmosphere and being offered a choice of where to sit. It's slightly odd with a waiter showing you to your table, but you then go up to the till to order your dishes, however, it had the bonus of being able to pay for your meal when ordering which was really helpful as we were just having a quick bite to eat before going to the cinema. Will definitely return!

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edels . 2015-12-09

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I was on a break to Edinburgh with my 3 year old daughter. We went here for dinner one evening just the 2 of us. I'm vegan and love the choice of vegan burgers!!!! The guy who served us (possible manager) was so good with my daughter and really made a fuss of her! Amazing food and service!!!

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tracey r . 2015-12-02

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Had a lovely gluten free burger and piri piri chips here with my partner. I love how much choice I have with the GF menu and to avoid contamination the GF bun is already sealed for me to make the burger myself. The person who brought us out food also gave me extra mayo as he said he knows how dry the GF buns can get - luckily it wasn't dry at all! Looking forward to another visit after new year

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Sarah R . 2015-12-02

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My partner and I ordered a take away from Handmade Burger Company. We ordered 2 burgers off the usual menu but when we got home with our meal we found that one of the burgers had the wrong fillings. We don't live far away so we took the burger back. The replacement burger still didn't have the right fillings. On the third attempt the fillings were correct but the burger was barely warm. The whole fiasco is really something you can do without after a long day. I won't be going back.

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CraigF627 . 2015-11-18

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I went along with the family to this place for a Monday lunch, very friendly and welcoming staff member has offered to us quite a nice table next to the windows, he has explain all the menu and how they are taking orders( you have to order by the counter). The food has arrived very fast, pretty big portions but that's because its very tasty :D. I had the Texas style burger( super spice) and Denver chips which has BBQ sauce on top and pulled pork, that was a bit too much for my but my hungry folks helped my. In a few words, very good burgers, massive portions( especially chips), friendly staff, cheap and about 1000 or more calories per head :)

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cabernet_Edinburgh . 2015-11-17

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My husband and I decided to give this place a go, having eaten in pretty much all the places at the terminal already, the portions were ok, burgers a good size and very filling, the chips portion was huge, could not even finish them, probably one portion to share rather than one per person would have been more advisable, the flavours were nothing special, we can do better burgers at home for a lot cheaper. Won't be rushing back.

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Bonsor . 2015-11-14

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Visited here with my teenage son for dinner during the school holidays. Staff were friendly and the restaurant has amazing views being right on the waterfront. The Menu is vast and there is definitely a burger to suit everyone!You order at the till quoting your table number and the food is freshly prepared. I would especially recommend the Chicken with Bacon & Avocado which was exquisite. My son had the Barbeque Cheese & Bacon Beef Burger which he scoffed! You need to order any sides separately and we enjoyed Cajun Spiced Fries with Garlic Mayo which were tasty but the most amazing Fries were the Denver Chips covered in pulled pork, cheese & BBQ sauce. Heaven in a large bowl!Drinks wise, soft drinks are unlimited & my son enjoyed a Chocolate Milkshake which in his words "best ever".A thoroughly enjoyable meal, it ticks every box & we will definitely be back!

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susancockbain . 2015-10-30

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Burgers are fresh and lush. Small portions available. Prices very reasonable and staff were all friendly and attentive. Selection inc chicken, beef and veggie options. I'd recommend the rosemary salted chunky chips!!

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Cameron M . 2015-10-28

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Been meaning to come since the place opened but now we have, we will be back. I had the slider (beef) selection and partner had the hot Texan one and we shared some sweet potato fries (memorable!). The burgers were fine and we are keen to try some different ones from the menu. I have to say I prefer to be waited on but this is becoming more common so must just be me. Pretty good and nice view too.

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Allison106 . 2015-10-27

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Een grotere kaart met burger ga je niet snel vinden, maar je hebt ook alle vrijheid om deze zelf op te bouwen.Tevens mooi uitzicht op het water.

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EML036 . 2015-10-26

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Very good burgers , chips squashed in to little box , overpriced for what we ordered , no indication of which burger was which , could work on getting food delivered hot not warm , and presentation for take away needs work .

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Edward G . 2015-10-10

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I was lucky enough to visit the restaurant during one of the most beautiful sunsets i'd ever witnessed in September so instantly the panoramic view blew me away. The service from the very start was exceptional with a personal feel. Will was our server and he couldn't have been nicer! The burgers were also delicious and my Dad, not a great burger fan, was extremely complimentary. I visited on a Monday and as a student, received 30% off my bill which was a delightful surprise! I have recommended the restaurant to all of my flat mates and we've planned to visit next week! Definitely not one to miss.

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Emily A . 2015-09-29

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We found this restaurant it was sort of hidden away in Ocean Terminal worth finding. Burger was fantastic no grease chips were the same. Pure beef. Staff were so welcoming all of them but we had the longest chat with Will. Talk about enthusiasm he was wonderful told us all about the company. Unusual but said his bosses were great. Lovely to hear those days.

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Kay R . 2015-09-28

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Will was extremely helpful when explaining the menu as a member from our party was gluten intolerant! Thank you Will!!!

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Hollie H . 2015-09-26

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Arrived in Edinburgh, went to ocean drive shopping mall, free chips were handed out, fab. Decided to go try the restaurant. Wow, amazing burgers, chips, just like made at home ones and service was friendly too ... Definitely worth a visit as we were there to go on the Royal Yacht Britannia Tour.

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Lewistoft . 2015-09-25

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If you are looking for a place to eat at Ocean Terminal shopping centre before an afternoon of shopping or a movie, then this restaurant is the place for you! The burgers are really good and you can either add or remove anything you would not like from your burgers! The handmade chips taste delicious!

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Curilator . 2015-09-23

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Great choice of burgers but fairly standard quality. Self service. Some tables have a good view of harbour. When it's busy the staff struggle to keep on top of cleaning tables.

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Rmht . 2015-09-17

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Must confess as my sons dragged me kicking and screaming to this place I dreaded the worst. It was excellent; the burger was brilliant and the service warm and friendly. Such a shame the whole shopping centre is like a morgue, this restaurant and its staff deserve better.

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westwalesfoodie . 2015-09-15

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The service was very friendly and quick and the food was excellent. There is a wide choice on the menu and my meal was attractively served.

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632Catherine . 2015-09-13

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This is my second time visiting a restaurant in this chain but my first in Edinburgh. It's tucked away in the corner at Ocean Terminal so not easy to spot.Now for the food; the burgers are massive and very tasty. Indeed even the children's burgers are a good size. They have a huge variety on the menu of chicken, beef and lamb with different buns etc and will adjust the order to your requirements (so as someone with an onion intolerance this was very useful). I don't know if they had much for vegetarians however. We had 2 sides of chips and sweet potato fries between the 4 of us and couldn't finish it all as the portion is substantial. You can get free refills on the drinks and the milkshakes were totally amazing. I can't comment on the deserts as none of us had any room!The place was clean and modern. Service attentive without being annoying and from placing your order to receiving it is pretty fast so no long waiting times. Price wise it was about £50 for the 4 of us so not bad at all.All in all I can't fault this restaurant and highly recommend it.

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Psycrow . 2015-08-31

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Vast selection of beef, lamb, chicken and vegetarian burgersOrder at the till point then sit back and enjoy the views including the Royal Yacht BritanniaFree tap water available; don't miss the chips which are almost the same as traditional fish & chip shop style ones. I loved them.I also recommend the American Burger although I wished I'd had the Fairground version with fried onions.I don't live near Edinburgh but I wish I did so I could go back again.Note no room for puddings as portions are very generous.Staff friendly and very helpful checking everything is alright and you have what you need.

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Louise C . 2015-08-12

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Friendly staff and good, fast service! Would highly recommend here and can't wait to come back!Child friendly also and good pricing.

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Chiara M . 2015-08-09

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Lovely burgers. Fresh and tasty. Well presented. My only gripe was that I could only use my GOURMET SOCIETY 2 for 1 on one burger. It wasn't valid on sides or kids meals. Given that most people would get sides, I think they should be included in the deal. The same goes for kids meals, after all, if you are buying 2, you'd think one would be free. You also cannot use it on certain burgers (luckily I only wanted s simple burger). The man who served me was very helpful, despite only managing to save me about £8.00.

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Mistrymoo . 2015-07-29

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Tried this while visiting Leith & was a really surprising place. lovely views, very friendly & efficient staff. food excellent & well presented. Very good value for the best burger I've tried in recent years Will try Glasgow ones next

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DClark1 . 2015-07-29

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Terrible dining experience .On arrival you wait till you are shown your table you are giving the menu and told to order yourself at the tills when you are ready.When ordering you are asked if you would like drinks as well and then you are given a tray to take back to your table yourself. After waiting 15 mins for food to arrive I thought great the burger will be top notch and fresh Wrong it was cold as was the chips and the small burger which my wife got was over done. Obviously reheat or the cooking time been overlooked.The waitress was great and offered a replacement burger but the whole experience was disappointing ..Also menu looks quite reasonably priced until you add all your sides on and it becomes a really expensive meal.WONT GO BACK BUT PLEASE FIND OUT FOR YOURSELFS IT MAY BE DIFFRENT NEXT TIME

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D4UNX . 2015-07-05

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This place is really one of a kind! The menu has a lot to offer, which is great but made it very difficult to chose what to get. I'll be returning so I can try more! It is rather far out from town, but a 30 minute bus trip I definitely worth it for the yummy food this restaurant gives. We didn't have to wait long at all for our burgers and fries and many sides to be cooked and served. One thing that did bother me was that nearing us finishing our meal we were asked three times (by three different waiters) if we were finished. Perhaps if they had their own sections (as it is a big enough space to do so) then this would not happen as it can be quite irritating having to stop conversations or stop munching on the food in order to answer back. Other than that, everything was lovely and I would definitely recommend it.

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Flecky123 . 2015-06-29

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Great burgers, but the milkshakes stole the show for me.Prompt service, nice outlook over the water.

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Lesley C . 2015-05-18

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Great food, great atmosphere, friendly, courteous staff whom where well presented and informative on the menu. Clean and spacious. Lovely view looking out over The Britania. Good value for money

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Dicey1774 . 2015-05-03

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we were there around the area for some work and after finishing the work, started looking for a family place to have lunch. Reached ocean terminal, found this place and would say that visit was wonderful, enjoyed lunch and family time spent together. There were some options not available, however staff was aware of the fact and warned us in advance. Service was warm, friendly and with smile. If we are in that area, we would definitely visit again.

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Deepak G . 2015-04-16

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Had a late lunch with my two fussy teenagers. The staff were genuinely very nice and helpful. We ordered a burger, chicken skewers and sliders, with chips on the side to share. Despite watching the waiter punch everything in, two dishes just dropped off, which we only picked up on once the other dishes had been served. The chap was very good, put them through with a discount and a voucher as a goodwill gesture. We got the missing dishes, were offered fresh chips to accompany (but declined as too full!) and the chap came over again to personally apologise. Mistakes can happen anytime...its how they're dealt with that matters and Handmade Burger get 10/10 for that. As for the food, no complaints - the sliders were all delicious - a chance to try out something different like bacon and peanut butter burger! Son's burger was great - looked juicy and cooked to perfection. Daughter had chicken skewers which looked tasty. The handmade chips were amazing, and perfect with the garlic mayo dip. No room for puds sadly! Overall, really nice menu, spoilt for choice. Will definitely return.

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linnygord . 2015-04-10

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Quite small burgers, cooked to dry, allmost burnt, but tasty.But biggest minus is a bun, just normal, soft, cold, breakfast roll. Asked for traditional lemonade, got sprite...

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Slawomir S . 2015-04-06

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Very very tasty yummy burgers. First time we had been and won't be the last. Wonderful and broad selection of all types of burgers including lamb, chicken and veggie..Enjoy! !

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Neil Le Sheepy E . 2015-04-03

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We were 3 adults, two of whom are fussy eaters and one prefers small portions. We all chose burgers: one ordered the classic burger but without any relish, mayo etc, one ordered the small sized classic burger again without any trimmings, and the third ordered a regular size peri peri chicken burger with all the relish, salad, mayo, etc. We shared a portion of plain chips and a portion of rosemary salted chips (worth trying). Two of us had Cokes while the third had the Oreo Cookie milkshake. The food came exactly as we had ordered and we all enjoyed the food. Very friendly service added to a pleasant restaurant experience.

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Annecatherine . 2015-03-27

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Went for my husband's birthday meal with our two children. Burgers were really nice, my son had a peanut butter and chilli jam one which he enjoyed. Side portion of chips was large. My daughter had a kids meal, which she enjoyed. Nothing special about this place, though, it's like a burger version of Nandos. Staff were good and the place seemed fairly busy although it was a weekday night. Would return if I was in the area but would not make a special trip to it.

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numbnads . 2015-03-24

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Pleasant staff, eager to please. Food served fairly promptly on cold plates. Side dishes warm, main dish obviously reheated in barbecue sauce from earlier in the day. Chips were hot and quite tasty. Showed signs of promise but let down by poor quality food and presentation. Will not return, disappointment for family before cinema visit!

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MadisonJack . 2015-03-07

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I went to this restaurant with my autistic nephew and quite frankly was highly dissapointed. Granted the restaurant was very busy but there was a steady of flow of food coming from the kitchen, We waiting over 30 minutes for our meal to arrive, It eventially came after I spoke to two different waiters, I hasten to add other people who came in after us had been served their meal and in one case the couple were almost finished. My nephew ordered a lemonade float again I had to ask 3 times before this finally arrived. The burgers were ok, but the chips ewere not nice at all, at this point all I wanted to do was leave the restaurant. I will not go back as frankly I thought the service was very poor.

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geemum . 2015-03-02

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Firstly to compliment the staff, we've visited a few times over the years and no matter who has served us the staff have always gone the extra mile, always have a smile on their faces and really are an example to restaurant staff. Congratulations.The food is as good and suits our various needs (1 Carnivore, 1 Herbivore, 1 picky child and one who eats anything with ketchup!) there are enough options and extras to satisfy most, but speaking as the adult Carnivore I can vouch for a fair few of the Beef Burger combinations. I am lead to believe the Veggie burgers are also fantastic, I shall never be able to vouch for this!The style is a spin on Fast Food, in that you order at the till Fast Food style, but from then on are served as if in a restaurant.You can be in and out fairly quickly if that is a requirement (there is a cinema in at Ocean Terminal) or if family dining (which also helps if it does not drag out). So for a quality dining experience suitable for the whole family I could not speak more highly of the Handmade Burger Co.

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Markus_Prydus . 2015-02-18

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Had visited this restaurant several times before As expected the burgers were excellent however the chips were awful.Tasted like cheap frozen ones We left most of them.At £3.25 per portion (we had 2 to share) they were a complete waste of money

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DOTTICAT . 2014-12-28

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Burgers have never tasted so good. Freshly cooked to order just as we asked.Hand made chips and sides to order separate as desired Waiting staff helpful, although one we met was a bit rude. This didn't spoil our meal though

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Sonny_12013 . 2014-12-04

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We visited the handmade burger company at Edinburghs Ocean Terminal on a busy Thursday evening,we had to wait in quite a big queue but the staff were so friendly and we only had to wait about 10 minutes to be seated.The downside to the service is that if like us you go on a busy evening you have to queue to be seated and then once again to order your food, it would be much better if once you were seated your order was taken by the waiter. Overall though the burgers were fab and the homemade coleslaw was delicious.

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Kim M . 2014-11-24

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Great service when we arrived and during the meal. the food was made fresh and well served and they make some of the best burgers you will find anywhere.

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Arthur7250 . 2014-11-21

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Really enjoyed the views, really helpful staff and informed of menu dietary requirements to suit us, well worth the walk and free parking as well, food excellent. Possibly the best unit in the group, many thanks

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casbrown . 2014-09-01

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From the moment we arrived we were greeted by chris, a truely wonderful host, we ordered food and it arrived within 15 minutes, i ordered the macho burger and it was quite possibly the best burger iv ever eaten, a very rustic feel to it with modern touches, the atmosphere was brilliant and everyone of the waiters and waitresses were very attentive to our needs! We will be back, what a truely brilliant experience!

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deangibson . 2014-08-04

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I like the handmade burger company. The food is yummy and the price is good [particularly if you use Voucher Cloud or other apps with offers] This one has an amazing glass window overlooking the main harbour at Leith...with Cruise ships and the Royal Yacht Brittainia...

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Dlcfks . 2014-07-23

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Family decision at Ocean Terminal took us to the Handmade burger company. We were impressed with the choice, especially as I don't always appreciate burgers (too filling).I chose the chicken skewers and a side of chunky chips, my husband the Moroccan lamb burger and a side of chips and onion rings, and my son chose the excellent value for money basic burger kids choice with one side of chips and a soft drink The order arrived in really good time. We had self served ourselves with soft drinks (the kids meal comes with a bottle of soft drink, not refillable) and sat with a short chat and the food had arrived.The food was delicious. The onion rings to die for - certainly the best I have had in a long time. The only down side being my eyes were bigger than my belly and we could have shared the chunky chips (which came overflowing in the bowl). I will definitely return here. All the better for a returning customer stamp (just 3 stamps earns you a free drink, 6 a free side order etc).This is my new favourite place to eat and worth the 20 mile drive to get here. The staff are pleasant without being overbearing too. Bonus!

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Nina_H_9 . 2014-06-29

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My son and I stopped here for lunch during mid-week after the Royal Yacht tour and we were greeted like we were long lost friends! The staff couldn't have been more helpful explaining the ordering process and the menu items. It's difficult to find a good burger in Europe, but we were pleased overall with the meat, freshness of the bun, veggies, and presentation. My lunch size burger was disappointingly small for the price, but I was pleased with the free refills on the soda.

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Sunny1967 . 2014-06-09

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Este restaurante vai além do fast food e oferece uma boa variedade de lanches muito bem elaborados. Realmente um dos melhores lanches que já provei.

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LuizGVasconcelos . 2014-06-08

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I have eaten here on many occasions, wife family and friends and i will continue to come back. The burgers are really nice and chips also of a high standard. Everytime i have been here the people i have been with have never had any complaints about the food or anything, just compliments. The staff i have always found to be very nice and friendly.If your in the Ocean Terminal at lunch or dinner then definitely drop in for some food in here as you are guaranteed a good meal.

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McPherson9 . 2014-03-18

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delicious and affordable. Service was efficient and very helpful for our daughter who has allergies to onions etc.will return again.

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duckfacepink . 2014-03-05

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Went with my 2 older children and youngest still in a pram. The girl who seated us listened to my request for more room for the pram and was able to accommodate this. The waitress who brought our burgers let us know that our side orders were being remade and would b out shortly as she'd felt they weren't up to scratch. I appreciated her honesty and worth waiting for, hand cut chips so much tastier than fries and the onion rings were nice and hot and crispy. Will definitely be back.

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soniariley . 2014-03-04

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Πολυ καλο γευμα, σε λογικες τιμες για Σκωτια. Πολυ ωραια θεα στο λιμανι, και αρκετα καλη εξυπηρετηση απο το προσωπικο

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KazanisGarage . 2014-02-19

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If I was to write a review on my first experience, I wouldn't bother, it was shocking, slow service, poor quality food, parts of the order missing and no help or guidance on how the place, ordering and menu works!!We went again based on a friends recommendation. She told me she takes her whole family on a regular basis, so we tried again...Well it was like night and day!! The young man who served us was the duty manager and one of his first questions was, have you been before? We said yes, but he picked up on the vibe that we were a little unsure! He looked after us fantastically, we felt amazing in comparison to the previous experience!So well done, You have redeemed yourselves, but we are still cautious.

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Emma B . 2014-02-08

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We had booked tickets for the cinema for 8pm so decided we would book a table here. When I phoned there line was pretty poor but after much repetition our table was booked.When we arrived there was a queue out the door and along towards the next restaurant, we stood for around 5-10 mins and realised the queue wasn't moving so I spoke to a waiter and told him we had a reservation at 6.30, and asked where we should be waiting to be seated...he then in a raised tone said "he was doing the best he could he'd had a day from hell...look I will do the best I can and get back to you in a minute" he then disappeared to clean tables...which promptly got filled by another waiter taking people from the queue of people who hadn't reserved a table...the time was now 7pm so when the waiter I originally spoke to passed by I asked if we would be seated soon as we had tickets for the cinema. He let out a big sigh and the took us in to the middle of the room the whole way telling us how stressful his day was and how he'd never stopped - incidentally making no apology for our late seating we. By this point I really wished we had just gone to Frankie and Benny's. We ordered our food and sat their feeling rather uncomfortable. I am conscious of how I speak/treat people so please believe I was in no was arrogant about the delay in being seated. I also know that waiters work hard, I used to work in a kitchen myself, but I really don't think it is on to bring any problems front of house. I do think as a whole you might want to consider how you deal with reservations, a separate waiting area perhaps.Now on to the food, well it was ok. And delivered quickly thankfully. But overall hand on heart I don't think I would return.

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Smith-Langs . 2014-01-27

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We ate lunch here and thoroughly enjoyed our meal. The burgers aren't cheap but they are huge and tasty with lots of imaginative variations. The room has lovely views over the port and Firth and the staff were excellent.It's not a cheap burger stop but was good value.

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Rydeb0y . 2014-01-22

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The burger was extremely small and the meat was a bit tough. I would not recommend eating here. The chips (French fries) were soggy.

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redbaran1 . 2014-01-08

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The portions are absolutely massive,had to take half my burger away as I simply couldn't manage it.Very knowledgeable and friendly staff.It is very pricey though so not sure whether I would go back.

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lolapops1 . 2014-01-01

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This is a lovely place. The staff are very friendly. There's lots to choose from on the menu and there is also smaller options and sides as the burgers are massive! Overall the service was great and the food was very tasty. Quite expensive but the portions are large.

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Gemz19x . 2013-12-28

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When we finished our visit of the Royal Yacht Britannia, we stopped in at the Ocean Terminal Mall to walk around and found this bustling restaurant and was wowed by the effort the employees put into getting the experience right. For mall food, this restaurant hits the mark. The Scots beef was tasty as could be, and my vegan wife got her tummy full as well. Worth heading out of Edinburgh for! Not that far actually. Free parking at the Blue section of the mall.

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NY-Hormiga . 2013-12-08

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Why pay M'ds or BK for a burger when for a few quid more you get a proper handmade burger with an extensive range of fillings. Go to the Vue cinema and you will get a special offer voucher make it a full night out movie and a meal.

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ronnieFalkirk . 2013-11-01

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Stumbled across this restaurant at the end of a long day. Never been before and helped navigate around the extensive menu by a helpful young waiter.The portions were very generous and the quality of the food excellent. Free top up drinks for a standard fee. There was free Wi fi which kept my son occupied so he didn't have to talk to his parents!We chose a table at the window and had a great view of the dock including a Norwegian submarine.

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jamiesonca . 2013-10-20

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Great wait staff and hostess. Very friendly and took time to explain the ordering proces. Food arrived quickly and piping hot, a pet peeve of mine. Quality was good , maybe a bit overpriced for an almost cafeteria style restaruant.

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John M . 2013-10-19

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Arrived just as the restaurant was opening on the Monday of the Edinburgh mid-term school holiday and all the window seats were quickly taken, but rest of the restaurant was empty. Friendly staff went over the ordering process (Nando's style order point, i.e. do it yourself) on arrival, however, long delay until the food was actually served (we had helped ourselves to 2 drinks from the bottomless cup fountain).The burgers were OK, but not worth the £8 charged and the chips, which had been advised as being a big enough portion for 2, was decidedly small for £3.15.With the restaurant being so empty, there was no atmosphere and overall not a place that we will rush back to, particularly given that within Ocean Terminal itself, there are a number of alternative dining options.(Note: previous comment about 30% discount on a Monday - this was not offered on this visit, but may have been because it was a school holiday).

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Sandra and Alan S . 2013-10-15

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We went here last night after a film the staff were friendly and the food was tasty chips and onion rings well worth getting as well

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LORNA200 . 2013-10-13

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went there on our honeymoon was told the burgers was big and shouldnt need anything elseso we ordered one each and they was about the same size as a normal burger and it wasnt worth nearly a tenner for one and if you want chips it costs 3.50 and what i saw from the family infront of me they wasnt that much what i didnt understand is you paid before you ate even tho they sat you down i wouldnt go if you want to save money as it didnt really seem value for money

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olley669 . 2013-09-01

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Can't ask for much more! Soooo yummy and great prices when u buy a cinema ticket as the offer buy a burger or salad for a pound is on. Yum!

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Ayegadge . 2013-08-15

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Staff friendly and can't do enough for you. Burgers are amazing and the chips are even better! 15% student discount and 30 % on a Monday really brings your bill down! Well worth it!!!

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846travelercritic . 2013-08-12

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Visited here before the cinema as the menu sounded not bad. We were greeted by a friendly waitress who went over the menu and how to order. First impressions were good. However, it all went downhill from there. The food itself is really expensive for what you are getting. I ordered a cheese burger, my meat was mediocre, my bun had mould on it, it was a disaster. I paid extra for chips, they weren't very good. All in all, it wasn't really worth what we were paying and I didn't enjoy my food. Wouldn't return.

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Lola H . 2013-07-24

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Had a great burger meal after the cinema at Ocean Terminal. Helpful staff and good food. Catered for our family member who needs a gluten free menu.

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SueO498 . 2013-03-03

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This was our first visit. I had the burger stuffed with Wensleydale and my partner had the burger stuffed with Chilli cheese. Both burgers were delicious. Only criticism would be that for the price, I would expect fries to come with the burger and not to have to order as a side dish. Staff were friendly and efficient.

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Paul K . 2013-02-03

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Doubt we'll go back here. We booked a table in advance. They asked for any table location preferences (which sounded great) so we asked for a window table away from the toilets. On arrival we were taken to a table away from the window & (you guessed it) at the ramp to the toilets! The waiter said he hadn't the info passed to him & all we could do was shuffle the table along a few feet. Having put in our order 3 of the 6 orders had mistakes on arrival so not a great ratio there either. Burgers were nice but nothing out the ordinary. There is also no dessert choice (ice cream only). All in all pretty average & not great value for what we got. (The waiter was apologetic - probably more like embarrased!).

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R_and_K_G . 2013-02-03

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This restaurant is a great addition to Ocean Terminal. I've been a few times now and each time the good has been excellent. Make use of the deals on offer (buy one burger and get another for £1) when you purchase cinema tickets as this lowers the cost. Also, the piri piri fries are superb!

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JuniorJ03 . 2013-01-25

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This was my 3rd visit and the food didn't disappoint as again! Starving and in need of some good food, my husband and I opted for a burger and fries each and Onion rings to share. Having quickly taken my order and stamped My loyalty card, the nice chap offered to carry the drink tray back to our table. The food arrived promptly, was Piping hot and plentiful. We both declared our burgers delicious and my hubby happily polished off what I couldn't manage, sharing a portion of chips would have been more sensible as there were loads and the onion rings were delicious! Not a cheap burger restaurant but you get what you pay for and here you get the rolls Royce of burgers. Delicious, good service and I'll absolutely be back again.

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Karen S . 2013-01-10

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Defiantly the best restaurant in ocean terminal. We visited on a Saturday night when we arrived there was a queue outside so we expected to be waiting for while however this was not the case after a 5 minute wait our table was ready. The menu is fantastic there is so much to choose from defiantly something for everyone there is also a good selection off dipping sauces to choose from which i always think is important. After ordering we waited about 45 mins on our food which is really good considering it was a busy Saturday night the food was great one of the best hamburgers I’ve ever had full of taste and very fresh the chips were also great cooked to perfection. The staff were fantastic very friendly and efficient I cannot praise this place enough can’t wait to go back.

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carriexx5 . 2012-11-12

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We popped in here 2 works amazing amazing Would never go out for a burger but totally enjoyed it would 100% return in a flash

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Squarebaws . 2012-11-05

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Went to Handmade burger co on Friday evening.It was really busy however we were dealt with promptly and shown to our seats. The waiter was very helpful and the food was delicious! Highly recommended and good value for money!!

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Gayleer83 . 2012-11-04

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Went to the Handmade Burger Co the other night to get something to eat with my partner and child before going to the movies, and sad to report we thought it was rubbish. Surely the whole point of going here is to get a burger to rival no other, but the ones myself and my partner chose we found to be absolutely tasteless (I had chicken, bacon & cheese - they mucked up my order and put barbeque sauce on, but didn't bother telling them as thought it may add flavour), and my partner had the same except with beef. My kid didn't eat. Our sides of handcut chips, coleslaw and onion rings had obviously been sitting out for ages before being brought to our table, so the cold, soggy chips were sent back and replaced, and were better, but still not THAT great. I don't eat coleslaw but my partner thought it was awful, and the onion rings were nothing to write home about either. If you are going to base your whole restaurant on one thing - make sure you get that one thing right! It doesn't matter if you boast about the quality of your ingredients if the end result is something you don't want to eat. Had WAY better burgers made with quality produce in places that don't "specialise" in them. Very disappointed and won't be back. I do have to point out that the service was great, but that is probably the only plus side. We didn't bother complaining as our movie was about to start, but maybe that's a clever ploy on their behalf as you pay for everything before you eat?

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nicki f . 2012-10-31

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Visited last week with my friend and our children. We had a brilliant service from the two waiters who dealt with us. They were cheery and keen to ensure everything was perfect for us. We were given a cosy to booth to sit in and the views over the water outside were stunning.We ordered and the food came out quickly, again with a smile. All four of our kids ordered milkshakes, strawberry and chocolate, the waiter had made too much though so brought over the excess in two large glasses for the kids to share...how often does that happen?We had a look round at what others were eating before ordering and realised that the standard burger (still only around a fiver) was far too big for us and would be more suited to a mansized appetite. We decided to opt for the lighter option which I think was £4.05 and was still a big burger by any standard.The meat was fresh and well seasoned and the bun was freshly toasted...excellent.We also had a selection of side orders, (the piri piri fries are to be recommended) whilst the kids had a meal deal with their burgers which was the burger with a drink and a side for £5.85.Our whole bill for three light burgers with extras, two large glasses of red and three kids deals came to under £50 which I though was brilliant value.We will be back.

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bonvoyagescotland . 2012-10-22

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Finally a burger restaurant that really cares about making authentic handmade burgers with great quality produce and hand cut chips. You'll never want to eat a macdonalds again!Service is superb - attentive and friendly and the location is brilliant, with views across the water and perfect for breaking up a day shopping or for a pre movie dinner at ocean terminal.Our only complaint is the coleslaw which for some reason who ever was put in charge of making it thought a heavy dose of ground black pepper was going to create a signature coleslaw you'd never forget. Well, they were right......but for the wrong reason!Front of house refunded us without question but went on to tell us rather too honestly that the coleslaw was hit or miss depending on which chef was making it. It would seem that Alex should be banned from the pepper mill. Guys, good coleslaw just needs well prepped fresh quality veg and a great mayo. Leave it to us to season it if we have some bizarre addiction to sneezing! Otherwise you're doing a great job and in my view the best place to eat at ocean terminal.

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Edinburghtravelers . 2012-09-28

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